{"metadata":{"transaction_key":"deprecated","request_id":"01a01c85-b84c-72e1-a7de-992ce48845dc","sha256":"5a1dcfc6aeb5156fff3aa9795e4ddcb341c835e431d271eff7f333936b853f9d","created":"2026-08-20T00:15:22.132Z","duration":300.45593,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":958,"output_tokens":79},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1066,"output_tokens":1069},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1066,"output_tokens":148}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Is this Sebastian? It's Jenna here phoning from Oakview Financial. How are you today? I'm well. Thank you. Just before I go any further, I just let need to let you know that our calls are recorded for quality and coach coaching purposes. Is that okay with you? Wonderful. Wonderful. And just a quick security check to make sure that I am speaking with Sebastian. I would just can you just please confirm your full name, date of birth, and your address, please? Fantastic. Thank you so much for that, Sebastian. How's your day been? Oh, that's good. That's good. This is I was only phoning for a quick check-in just to see how you're traveling and how everything's going, if you had any questions or needed any assistance with any of the advice for you've received recently? Yep. Okay. I'm not sure, to be honest with you, if that is the case. I know that there is there's some they call it politically exposed people and all that kind of nature. So I will talk with the adviser to make sure that they're aware of that and if there's any additional information they need to do or provide you with. Has yes. Yes. Okay. Alright. No worries. I will leave that with me. I'll have a chat with Larissa and make sure that that's in process, and we'll reach back out to you and confirm and discuss. Yep. Yeah. Yeah. Yes. Yep. Yes. No. That's I understand that 100%. That's fine. Leave that with me. I'll speak with Larissa, and Larissa will likely reach out to you and make contact. So okay. And then anything else that I can help with? Yes. Yeah. Yeah. So what will happen is you'll have your your catch ups with your adviser, your reviews, and they'll run through everything with you. I just wanted to reach out to see how you are going and make sure that you're happy with everything. And the only question I actually had for yourself was, did you end up arranging your estate planning needs, your will and enduring power of attorney yet? No. That's okay. That's alright. Just I'll just update the notes to make sure that's on file, but I will definitely get the your concerns surrounding the request with the investment funds actioned, and someone will reach out to you shortly. Oh, no. Thank you, Sebastian. I hope you have a lovely day. Okay. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":2.1599998,"end":2.56,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.02925451099872589},{"word":"is","start":2.56,"end":2.6399999,"confidence":0.96972656,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.015161368995904922},{"word":"this","start":2.6399999,"end":2.96,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.019730964675545692},{"word":"sebastian","start":2.96,"end":3.46,"confidence":0.99902344,"punctuated_word":"Sebastian?","sentiment":"neutral","sentiment_score":0.03293527662754059},{"word":"it's","start":6.0,"end":6.3199997,"confidence":0.9941406,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.11781486123800278},{"word":"jenna","start":6.3199997,"end":6.64,"confidence":0.94189453,"punctuated_word":"Jenna","sentiment":"neutral","sentiment_score":0.12412013113498688},{"word":"here","start":6.64,"end":6.8799996,"confidence":0.90625,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.12439432740211488},{"word":"phoning","start":6.8799996,"end":7.2,"confidence":0.63378906,"punctuated_word":"phoning","sentiment":"neutral","sentiment_score":0.09447146952152252},{"word":"from","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.11097097396850586},{"word":"oakview","start":7.44,"end":7.9199996,"confidence":0.8937988,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.10256560146808624},{"word":"financial","start":7.9199996,"end":8.42,"confidence":0.99853516,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.1193249523639679},{"word":"how","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.18456006050109863},{"word":"are","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.19270962476730347},{"word":"you","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20221681892871857},{"word":"today","start":8.96,"end":9.46,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.19371448457241056},{"word":"i'm","start":11.599999,"end":11.92,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.34205734729766846},{"word":"well","start":11.92,"end":12.24,"confidence":0.9970703,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.3712288737297058},{"word":"thank","start":12.24,"end":12.48,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5979984998703003},{"word":"you","start":12.48,"end":12.98,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.46932899951934814},{"word":"just","start":13.355,"end":13.514999,"confidence":0.89453125,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.11853326857089996},{"word":"before","start":13.514999,"end":13.995,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.055342987179756165},{"word":"i","start":13.995,"end":14.075,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06867212057113647},{"word":"go","start":14.075,"end":14.235,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.08250696212053299},{"word":"any","start":14.235,"end":14.3949995,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.07043898105621338},{"word":"further","start":14.3949995,"end":14.795,"confidence":0.9980469,"punctuated_word":"further,","sentiment":"neutral","sentiment_score":0.018320050090551376},{"word":"i","start":14.795,"end":14.875,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.015874337404966354},{"word":"just","start":14.875,"end":15.035,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.036757711321115494},{"word":"let","start":15.035,"end":15.275,"confidence":0.34643555,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.0324474535882473},{"word":"need","start":15.355,"end":15.514999,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.04950837045907974},{"word":"to","start":15.514999,"end":15.674999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.041426561772823334},{"word":"let","start":15.674999,"end":15.835,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.04593037813901901},{"word":"you","start":15.835,"end":15.995,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03646017238497734},{"word":"know","start":15.995,"end":16.235,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.03448428213596344},{"word":"that","start":16.235,"end":16.395,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02422740682959557},{"word":"our","start":16.395,"end":16.895,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.019027773290872577},{"word":"calls","start":17.035,"end":17.275,"confidence":0.9316406,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":0.031326256692409515},{"word":"are","start":17.275,"end":17.435,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03628212958574295},{"word":"recorded","start":17.435,"end":17.915,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":0.03817015886306763},{"word":"for","start":17.915,"end":18.154999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.019211195409297943},{"word":"quality","start":18.154999,"end":18.475,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.0318446010351181},{"word":"and","start":18.475,"end":18.715,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02616937831044197},{"word":"coach","start":18.715,"end":19.115,"confidence":0.6425781,"punctuated_word":"coach","sentiment":"neutral","sentiment_score":0.05945570394396782},{"word":"coaching","start":19.515,"end":19.914999,"confidence":0.9760742,"punctuated_word":"coaching","sentiment":"neutral","sentiment_score":0.06450723856687546},{"word":"purposes","start":19.914999,"end":20.314999,"confidence":0.99853516,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":0.0319560170173645},{"word":"is","start":20.314999,"end":20.475,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04795389249920845},{"word":"that","start":20.475,"end":20.715,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06378839164972305},{"word":"okay","start":20.715,"end":20.955,"confidence":0.99902344,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.039961107075214386},{"word":"with","start":20.955,"end":21.115,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.01665131002664566},{"word":"you","start":21.115,"end":21.615,"confidence":0.9951172,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.045247882604599},{"word":"wonderful","start":23.195,"end":23.695,"confidence":0.99658203,"punctuated_word":"Wonderful.","sentiment":"positive","sentiment_score":0.5597454309463501},{"word":"wonderful","start":23.835,"end":24.335,"confidence":0.99902344,"punctuated_word":"Wonderful.","sentiment":"positive","sentiment_score":0.4947822093963623},{"word":"and","start":24.634998,"end":24.875,"confidence":0.97998047,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.16619622707366943},{"word":"just","start":24.875,"end":25.375,"confidence":0.96240234,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11059194803237916},{"word":"a","start":25.835,"end":25.994999,"confidence":0.71435547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11281481385231018},{"word":"quick","start":25.994999,"end":26.494999,"confidence":0.59521484,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.10111159831285477},{"word":"security","start":27.599998,"end":27.84,"confidence":0.5136719,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.06550764292478561},{"word":"check","start":27.84,"end":28.24,"confidence":0.7963867,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.055623218417167664},{"word":"to","start":28.24,"end":28.32,"confidence":0.734375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04468778520822525},{"word":"make","start":28.32,"end":28.4,"confidence":0.6298828,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.0456453301012516},{"word":"sure","start":28.4,"end":28.48,"confidence":0.75439453,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.06343045830726624},{"word":"that","start":28.48,"end":28.64,"confidence":0.8457031,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07998289167881012},{"word":"i","start":28.64,"end":28.8,"confidence":0.9160156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07455577701330185},{"word":"am","start":28.8,"end":28.96,"confidence":0.9633789,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.06965658813714981},{"word":"speaking","start":28.96,"end":29.359999,"confidence":0.81933594,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.0643695667386055},{"word":"with","start":29.359999,"end":29.859999,"confidence":0.87597656,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08265813440084457},{"word":"sebastian","start":30.24,"end":30.72,"confidence":0.82788086,"punctuated_word":"Sebastian.","sentiment":"neutral","sentiment_score":0.09374764561653136},{"word":"i","start":30.72,"end":30.8,"confidence":0.83935547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0323973149061203},{"word":"would","start":30.8,"end":31.3,"confidence":0.59277344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.03872957453131676},{"word":"just","start":31.359999,"end":31.399998,"confidence":0.7324219,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04459424689412117},{"word":"can","start":31.439999,"end":31.599998,"confidence":0.984375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04134621471166611},{"word":"you","start":31.599998,"end":31.866665,"confidence":0.8496094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.035384565591812134},{"word":"just","start":31.866665,"end":32.13333,"confidence":0.7763672,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05661417916417122},{"word":"please","start":32.13333,"end":32.399998,"confidence":0.6538086,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.04462509602308273},{"word":"confirm","start":32.399998,"end":32.899998,"confidence":0.9194336,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.04017418250441551},{"word":"your","start":33.68,"end":33.7,"confidence":0.8027344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04020959883928299},{"word":"full","start":33.7,"end":33.72,"confidence":0.8276367,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.045918624848127365},{"word":"name","start":33.72,"end":33.739998,"confidence":0.87109375,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.03340651094913483},{"word":"date","start":33.739998,"end":33.76,"confidence":0.7817383,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.03280413895845413},{"word":"of","start":33.76,"end":33.84,"confidence":0.7734375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.030763763934373856},{"word":"birth","start":33.84,"end":34.0,"confidence":0.9387207,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":0.03946523368358612},{"word":"and","start":34.0,"end":34.16,"confidence":0.890625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.035404056310653687},{"word":"your","start":34.16,"end":34.399998,"confidence":0.8027344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.028206048533320427},{"word":"address","start":34.399998,"end":34.8,"confidence":0.85058594,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.03455474600195885},{"word":"please","start":34.8,"end":35.3,"confidence":0.98999023,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.04123736172914505},{"word":"fantastic","start":45.695,"end":46.195,"confidence":0.99853516,"punctuated_word":"Fantastic.","sentiment":"positive","sentiment_score":0.5948861837387085},{"word":"thank","start":46.335,"end":46.574997,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.650223970413208},{"word":"you","start":46.574997,"end":46.815,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6529198288917542},{"word":"so","start":46.815,"end":47.055,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6745821833610535},{"word":"much","start":47.055,"end":47.295,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6959342360496521},{"word":"for","start":47.295,"end":47.375,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6811517477035522},{"word":"that","start":47.375,"end":47.695,"confidence":0.99902344,"punctuated_word":"that,","sentiment":"positive","sentiment_score":0.640546441078186},{"word":"sebastian","start":47.695,"end":48.195,"confidence":0.9975586,"punctuated_word":"Sebastian.","sentiment":"positive","sentiment_score":0.6433519124984741},{"word":"how's","start":48.335,"end":48.574997,"confidence":0.9946289,"punctuated_word":"How's","sentiment":"positive","sentiment_score":0.4803617000579834},{"word":"your","start":48.574997,"end":48.735,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4348578453063965},{"word":"day","start":48.735,"end":48.894997,"confidence":1.0,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5090597867965698},{"word":"been","start":48.894997,"end":49.394997,"confidence":1.0,"punctuated_word":"been?","sentiment":"positive","sentiment_score":0.38652515411376953},{"word":"oh","start":54.254997,"end":54.63,"confidence":0.99365234,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.3365347385406494},{"word":"that's","start":54.710003,"end":54.95,"confidence":1.0,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.40014299750328064},{"word":"good","start":54.95,"end":55.11,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4469671845436096},{"word":"that's","start":55.11,"end":55.43,"confidence":1.0,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.4801757037639618},{"word":"good","start":55.43,"end":55.93,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4119892716407776},{"word":"this","start":56.15,"end":56.47,"confidence":0.6660156,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1117730438709259},{"word":"is","start":56.47,"end":56.55,"confidence":0.3569336,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08740280568599701},{"word":"i","start":56.71,"end":56.870003,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06938359141349792},{"word":"was","start":56.870003,"end":57.11,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.058122001588344574},{"word":"only","start":57.11,"end":57.350002,"confidence":0.99902344,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.047951869666576385},{"word":"phoning","start":57.350002,"end":57.75,"confidence":0.99853516,"punctuated_word":"phoning","sentiment":"neutral","sentiment_score":0.04437795281410217},{"word":"for","start":57.75,"end":57.91,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.038412585854530334},{"word":"a","start":57.91,"end":58.07,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.040302522480487823},{"word":"quick","start":58.07,"end":58.31,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.0664111077785492},{"word":"check-in","start":58.31,"end":58.71,"confidence":0.9943034,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":0.0886370837688446},{"word":"just","start":58.71,"end":58.95,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07867033779621124},{"word":"to","start":58.95,"end":59.11,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.053102873265743256},{"word":"see","start":59.11,"end":59.350002,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.08147522807121277},{"word":"how","start":59.350002,"end":59.510002,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.08304016292095184},{"word":"you're","start":59.510002,"end":59.75,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.11428093165159224},{"word":"traveling","start":59.75,"end":60.23,"confidence":0.96533203,"punctuated_word":"traveling","sentiment":"neutral","sentiment_score":0.09097881615161896},{"word":"and","start":60.23,"end":60.47,"confidence":0.9716797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1187889277935028},{"word":"how","start":60.47,"end":60.71,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.10043339431285858},{"word":"everything's","start":60.71,"end":61.21,"confidence":0.77319336,"punctuated_word":"everything's","sentiment":"neutral","sentiment_score":0.11963575333356856},{"word":"going","start":61.27,"end":61.77,"confidence":0.91552734,"punctuated_word":"going,","sentiment":"neutral","sentiment_score":0.101208433508873},{"word":"if","start":61.83,"end":61.99,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07183295488357544},{"word":"you","start":61.99,"end":62.15,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06376434862613678},{"word":"had","start":62.15,"end":62.31,"confidence":0.99902344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.059433020651340485},{"word":"any","start":62.31,"end":62.71,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.05478733032941818},{"word":"questions","start":62.71,"end":63.21,"confidence":0.99609375,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.046357687562704086},{"word":"or","start":63.99,"end":64.23,"confidence":0.62597656,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0533631294965744},{"word":"needed","start":64.23,"end":64.630005,"confidence":0.96875,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":0.05851689726114273},{"word":"any","start":64.630005,"end":64.87,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.09724248945713045},{"word":"assistance","start":64.87,"end":65.35,"confidence":1.0,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.05098343640565872},{"word":"with","start":65.35,"end":65.590004,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06874340772628784},{"word":"any","start":65.590004,"end":65.83,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.0781906247138977},{"word":"of","start":65.83,"end":65.91,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05659361928701401},{"word":"the","start":65.91,"end":66.07,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.061279818415641785},{"word":"advice","start":66.07,"end":66.55,"confidence":0.9790039,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":0.07865171134471893},{"word":"for","start":66.55,"end":66.630005,"confidence":0.5058594,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02444516494870186},{"word":"you've","start":66.71,"end":66.975,"confidence":0.99560547,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.03549531102180481},{"word":"received","start":67.135,"end":67.455,"confidence":1.0,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.023874744772911072},{"word":"recently","start":67.455,"end":67.955,"confidence":0.9375,"punctuated_word":"recently?","sentiment":"neutral","sentiment_score":0.045676521956920624},{"word":"yep","start":90.27,"end":90.67,"confidence":0.8947754,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.00232350523583591},{"word":"okay","start":90.67,"end":91.005,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.004621271975338459},{"word":"i'm","start":96.924995,"end":97.244995,"confidence":0.96875,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2945401072502136},{"word":"not","start":97.244995,"end":97.725,"confidence":0.9902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3572978079319},{"word":"sure","start":97.725,"end":98.204994,"confidence":0.91625977,"punctuated_word":"sure,","sentiment":"neutral","sentiment_score":-0.28805047273635864},{"word":"to","start":98.204994,"end":98.365,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2951812446117401},{"word":"be","start":98.365,"end":98.524994,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.30597564578056335},{"word":"honest","start":98.524994,"end":98.924995,"confidence":0.99902344,"punctuated_word":"honest","sentiment":"neutral","sentiment_score":-0.2654176950454712},{"word":"with","start":98.924995,"end":99.005,"confidence":0.99121094,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.38207370042800903},{"word":"you","start":99.005,"end":99.244995,"confidence":0.99365234,"punctuated_word":"you,","sentiment":"negative","sentiment_score":-0.3775061368942261},{"word":"if","start":99.244995,"end":99.485,"confidence":0.99902344,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.34014463424682617},{"word":"that","start":99.485,"end":99.645,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.37322139739990234},{"word":"is","start":99.645,"end":99.805,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.31936100125312805},{"word":"the","start":99.805,"end":100.045,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3325980007648468},{"word":"case","start":100.045,"end":100.445,"confidence":0.99902344,"punctuated_word":"case.","sentiment":"neutral","sentiment_score":-0.3109280467033386},{"word":"i","start":100.445,"end":100.604996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1948699802160263},{"word":"know","start":100.604996,"end":100.845,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.14376668632030487},{"word":"that","start":100.845,"end":101.085,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14325281977653503},{"word":"there","start":101.085,"end":101.325,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.19798287749290464},{"word":"is","start":101.325,"end":101.825,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22838139533996585},{"word":"there's","start":102.685,"end":103.085,"confidence":0.9975586,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.2518901228904724},{"word":"some","start":103.085,"end":103.325,"confidence":0.99902344,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.3142041265964508},{"word":"they","start":104.04,"end":104.28,"confidence":1.0,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.37080925703048706},{"word":"call","start":104.28,"end":104.44,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.3886021077632904},{"word":"it","start":104.44,"end":104.94,"confidence":1.0,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.39046725630760193},{"word":"politically","start":105.24,"end":105.74,"confidence":0.9375,"punctuated_word":"politically","sentiment":"negative","sentiment_score":-0.42601150274276733},{"word":"exposed","start":106.12,"end":106.6,"confidence":0.99902344,"punctuated_word":"exposed","sentiment":"negative","sentiment_score":-0.4369561970233917},{"word":"people","start":106.6,"end":107.1,"confidence":1.0,"punctuated_word":"people","sentiment":"negative","sentiment_score":-0.5064188241958618},{"word":"and","start":108.28,"end":108.6,"confidence":0.79003906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2991267740726471},{"word":"all","start":108.6,"end":109.1,"confidence":0.9667969,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.24721670150756836},{"word":"that","start":109.88,"end":110.12,"confidence":0.9291992,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.26632359623908997},{"word":"kind","start":110.12,"end":110.28,"confidence":0.99902344,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.3069903552532196},{"word":"of","start":110.28,"end":110.520004,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.32594043016433716},{"word":"nature","start":110.520004,"end":111.020004,"confidence":0.9147949,"punctuated_word":"nature.","sentiment":"neutral","sentiment_score":-0.23221376538276672},{"word":"so","start":111.08,"end":111.24,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13699457049369812},{"word":"i","start":111.24,"end":111.4,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1353948712348938},{"word":"will","start":111.4,"end":111.9,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.08569137752056122},{"word":"talk","start":112.36,"end":112.6,"confidence":0.98828125,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.12472556531429292},{"word":"with","start":112.6,"end":112.840004,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09837484359741212},{"word":"the","start":112.840004,"end":113.0,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1130610853433609},{"word":"adviser","start":113.0,"end":113.5,"confidence":0.94921875,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":-0.10802989453077316},{"word":"to","start":113.64,"end":113.72,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0937236100435257},{"word":"make","start":113.72,"end":113.96,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.109458826482296},{"word":"sure","start":113.96,"end":114.46,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.11117726564407349},{"word":"that","start":114.840004,"end":115.08,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13449221849441528},{"word":"they're","start":115.08,"end":115.32,"confidence":1.0,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.1483995020389557},{"word":"aware","start":115.32,"end":115.72,"confidence":1.0,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.13937748968601227},{"word":"of","start":115.72,"end":115.8,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.13925983011722565},{"word":"that","start":115.8,"end":115.96,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15963490307331085},{"word":"and","start":115.96,"end":116.2,"confidence":0.640625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09832696616649628},{"word":"if","start":116.2,"end":116.28,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0980670377612114},{"word":"there's","start":116.28,"end":116.520004,"confidence":1.0,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.09297778457403184},{"word":"any","start":116.520004,"end":116.76,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.06078781187534332},{"word":"additional","start":116.76,"end":117.26,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.07454521209001541},{"word":"information","start":117.32,"end":117.82,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.09844570606946944},{"word":"they","start":117.880005,"end":118.12,"confidence":0.9980469,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.12095756083726884},{"word":"need","start":118.12,"end":118.62,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.11183252930641174},{"word":"to","start":119.24,"end":119.32,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12432153522968292},{"word":"do","start":119.32,"end":119.56,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.14305776357650757},{"word":"or","start":119.56,"end":119.955,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.059003107249736786},{"word":"provide","start":120.035,"end":120.435005,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.08595448732376099},{"word":"you","start":120.435005,"end":120.935005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1014472022652626},{"word":"with","start":121.155,"end":121.235,"confidence":0.8508301,"punctuated_word":"with.","sentiment":"neutral","sentiment_score":-0.07938630878925323},{"word":"has","start":121.235,"end":121.735,"confidence":0.98291016,"punctuated_word":"Has","sentiment":"neutral","sentiment_score":-0.013805287890136242},{"word":"yes","start":125.395004,"end":125.895004,"confidence":0.9941406,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.01002094428986311},{"word":"yes","start":126.595,"end":127.095,"confidence":0.94750977,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03479798883199692},{"word":"okay","start":154.145,"end":154.645,"confidence":0.8347168,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.029294075444340702},{"word":"alright","start":154.705,"end":155.185,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.058307014405727386},{"word":"no","start":155.185,"end":155.425,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.08097118139266968},{"word":"worries","start":155.425,"end":155.905,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.0921381413936615},{"word":"i","start":155.905,"end":156.065,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08738170564174652},{"word":"will","start":156.065,"end":156.565,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09060549736022948},{"word":"leave","start":156.625,"end":156.865,"confidence":0.83935547,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.08566652238368988},{"word":"that","start":156.865,"end":157.105,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08393796533346176},{"word":"with","start":157.105,"end":157.345,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08096440881490707},{"word":"me","start":157.345,"end":157.665,"confidence":1.0,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.10691922158002852},{"word":"i'll","start":157.665,"end":157.905,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.11255304515361786},{"word":"have","start":157.905,"end":158.065,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11016986519098282},{"word":"a","start":158.065,"end":158.305,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09781414270401},{"word":"chat","start":158.305,"end":158.625,"confidence":1.0,"punctuated_word":"chat","sentiment":"neutral","sentiment_score":0.1134236305952072},{"word":"with","start":158.625,"end":158.865,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10973566025495528},{"word":"larissa","start":158.865,"end":159.365,"confidence":0.94750977,"punctuated_word":"Larissa","sentiment":"neutral","sentiment_score":0.050114281475543976},{"word":"and","start":159.96,"end":160.08,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09195636957883836},{"word":"make","start":160.08,"end":160.2,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.06936544179916382},{"word":"sure","start":160.2,"end":160.6,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.07643620669841766},{"word":"that","start":160.6,"end":160.92,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10461408644914628},{"word":"that's","start":160.92,"end":161.4,"confidence":0.99853516,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.09669852256774902},{"word":"in","start":161.4,"end":161.9,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09157177805900574},{"word":"process","start":162.04001,"end":162.54001,"confidence":0.8925781,"punctuated_word":"process,","sentiment":"neutral","sentiment_score":0.10235978662967682},{"word":"and","start":163.16,"end":163.66,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10137766599655151},{"word":"we'll","start":165.48,"end":165.98,"confidence":0.88671875,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.09320595115423204},{"word":"reach","start":166.04001,"end":166.28,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.09063224494457243},{"word":"back","start":166.28,"end":166.78,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.06884028017520905},{"word":"out","start":166.84,"end":167.08,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.0915420651435852},{"word":"to","start":167.08,"end":167.24,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09666208922863008},{"word":"you","start":167.24,"end":167.64,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08772094547748566},{"word":"and","start":167.64,"end":167.96,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1012970581650734},{"word":"confirm","start":167.96,"end":168.44,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.06166067719459534},{"word":"and","start":168.44,"end":168.68001,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07859106361865997},{"word":"discuss","start":168.68001,"end":169.18001,"confidence":1.0,"punctuated_word":"discuss.","sentiment":"neutral","sentiment_score":0.0573003813624382},{"word":"yep","start":175.08,"end":175.305,"confidence":0.8803711,"punctuated_word":"Yep.","sentiment":"negative","sentiment_score":-0.5066178441047668},{"word":"yeah","start":187.385,"end":187.62,"confidence":0.76904297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.2796948552131653},{"word":"yeah","start":188.09999,"end":188.59999,"confidence":0.7729492,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.23975148797035217},{"word":"yes","start":191.7,"end":191.86,"confidence":0.7578125,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.032488130033016205},{"word":"yep","start":191.86,"end":192.18,"confidence":0.9616699,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.04981943964958191},{"word":"yes","start":192.18,"end":192.58,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.03572529926896095},{"word":"no","start":192.58,"end":192.73999,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2010284662246704},{"word":"that's","start":192.73999,"end":193.06,"confidence":0.9885254,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.13762743771076202},{"word":"i","start":193.22,"end":193.62,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13826337456703186},{"word":"understand","start":193.62,"end":194.09999,"confidence":0.99902344,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.12858876585960388},{"word":"that","start":194.09999,"end":194.34,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15010762214660645},{"word":"100%","start":194.34,"end":195.4,"confidence":0.9983724,"punctuated_word":"100%.","sentiment":"neutral","sentiment_score":-0.06909102201461792},{"word":"that's","start":195.86,"end":196.26,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04918330162763595},{"word":"fine","start":196.26,"end":196.65999,"confidence":0.99902344,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.023582279682159424},{"word":"leave","start":196.65999,"end":196.9,"confidence":0.9980469,"punctuated_word":"Leave","sentiment":"neutral","sentiment_score":-0.09037745743989944},{"word":"that","start":196.9,"end":197.14,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0741642415523529},{"word":"with","start":197.14,"end":197.37999,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.04910529404878616},{"word":"me","start":197.37999,"end":197.87999,"confidence":0.99316406,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.015272613614797592},{"word":"i'll","start":198.98,"end":199.29999,"confidence":0.88183594,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07854221016168594},{"word":"speak","start":199.29999,"end":199.54,"confidence":0.9863281,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.05699598789215088},{"word":"with","start":199.54,"end":199.86,"confidence":0.9790039,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07723181694746017},{"word":"larissa","start":199.86,"end":200.36,"confidence":0.95670575,"punctuated_word":"Larissa,","sentiment":"neutral","sentiment_score":0.06450261175632477},{"word":"and","start":200.9,"end":201.37999,"confidence":0.984375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10504643619060516},{"word":"larissa","start":201.37999,"end":201.87999,"confidence":0.99560547,"punctuated_word":"Larissa","sentiment":"neutral","sentiment_score":0.1167464628815651},{"word":"will","start":202.09999,"end":202.34,"confidence":0.9633789,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.15049423277378082},{"word":"likely","start":202.34,"end":202.635,"confidence":0.78125,"punctuated_word":"likely","sentiment":"neutral","sentiment_score":0.15121516585350037},{"word":"reach","start":203.435,"end":203.595,"confidence":0.99121094,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.15637990832328796},{"word":"out","start":203.595,"end":203.75499,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.1411478966474533},{"word":"to","start":203.75499,"end":203.83499,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15857861936092377},{"word":"you","start":203.83499,"end":203.915,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1774819940328598},{"word":"and","start":203.915,"end":204.155,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15729491412639618},{"word":"make","start":204.155,"end":204.39499,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.12721465528011322},{"word":"contact","start":204.39499,"end":204.89499,"confidence":0.9855957,"punctuated_word":"contact.","sentiment":"neutral","sentiment_score":0.1545104682445526},{"word":"so","start":206.715,"end":206.875,"confidence":0.9140625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2328118532896042},{"word":"okay","start":207.11499,"end":207.61499,"confidence":0.9975586,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.21511387825012207},{"word":"and","start":207.75499,"end":207.995,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.16002215445041656},{"word":"then","start":207.995,"end":208.495,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.12756216526031494},{"word":"anything","start":208.795,"end":209.11499,"confidence":0.9902344,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.1994616985321045},{"word":"else","start":209.11499,"end":209.355,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.18502257764339447},{"word":"that","start":209.355,"end":209.595,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1302558183670044},{"word":"i","start":209.595,"end":209.67499,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1103731319308281},{"word":"can","start":209.67499,"end":209.83499,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12283645570278168},{"word":"help","start":209.83499,"end":210.075,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.10670281201601028},{"word":"with","start":210.075,"end":210.575,"confidence":0.99902344,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":0.11289490759372713},{"word":"yes","start":223.37,"end":223.87,"confidence":0.8718262,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08412748575210571},{"word":"yeah","start":238.825,"end":239.305,"confidence":0.9638672,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08408654481172562},{"word":"yeah","start":239.305,"end":239.625,"confidence":0.94091797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11885789036750792},{"word":"so","start":239.625,"end":240.12,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13050776720046997},{"word":"what","start":241.56,"end":241.79999,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.15039685368537903},{"word":"will","start":241.79999,"end":241.95999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.17100529372692108},{"word":"happen","start":241.95999,"end":242.36,"confidence":1.0,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":0.23730573058128357},{"word":"is","start":242.36,"end":242.68,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2030687928199768},{"word":"you'll","start":242.68,"end":242.92,"confidence":0.95581055,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.21641699969768524},{"word":"have","start":242.92,"end":243.23999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.22375893592834473},{"word":"your","start":243.23999,"end":243.73999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1772826611995697},{"word":"your","start":245.72,"end":246.04,"confidence":0.98828125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16994671523571014},{"word":"catch","start":246.04,"end":246.36,"confidence":0.9970703,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.17001208662986755},{"word":"ups","start":246.36,"end":246.59999,"confidence":0.9038086,"punctuated_word":"ups","sentiment":"neutral","sentiment_score":0.15697824954986572},{"word":"with","start":246.59999,"end":246.84,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.18441379070281985},{"word":"your","start":246.84,"end":247.15999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17457127571105957},{"word":"adviser","start":247.15999,"end":247.65999,"confidence":0.96362305,"punctuated_word":"adviser,","sentiment":"neutral","sentiment_score":0.14720849692821503},{"word":"your","start":247.72,"end":247.95999,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1621122807264328},{"word":"reviews","start":247.95999,"end":248.45999,"confidence":0.99121094,"punctuated_word":"reviews,","sentiment":"neutral","sentiment_score":0.08964930474758148},{"word":"and","start":249.08,"end":249.31999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.21313227713108063},{"word":"they'll","start":249.31999,"end":249.56,"confidence":0.81469727,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":0.2436371147632599},{"word":"run","start":249.56,"end":249.79999,"confidence":1.0,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.2689303159713745},{"word":"through","start":249.79999,"end":250.12,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.2505948841571808},{"word":"everything","start":250.12,"end":250.62,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.25293904542922974},{"word":"with","start":250.76,"end":251.08,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.23243889212608335},{"word":"you","start":251.08,"end":251.58,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2316799163818359},{"word":"i","start":251.72,"end":251.87999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2457822412252426},{"word":"just","start":251.87999,"end":252.12,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.20557987689971924},{"word":"wanted","start":252.12,"end":252.44,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.21798600256443024},{"word":"to","start":252.44,"end":252.68,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3224925994873047},{"word":"reach","start":252.68,"end":253.0,"confidence":1.0,"punctuated_word":"reach","sentiment":"positive","sentiment_score":0.3583584427833557},{"word":"out","start":253.0,"end":253.48,"confidence":0.99902344,"punctuated_word":"out","sentiment":"positive","sentiment_score":0.3533880412578583},{"word":"to","start":253.48,"end":253.98,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3703354597091675},{"word":"see","start":254.44,"end":254.68,"confidence":0.99902344,"punctuated_word":"see","sentiment":"positive","sentiment_score":0.35932445526123047},{"word":"how","start":254.68,"end":254.84,"confidence":1.0,"punctuated_word":"how","sentiment":"positive","sentiment_score":0.362107127904892},{"word":"you","start":254.84,"end":255.0,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4752456545829773},{"word":"are","start":255.0,"end":255.23999,"confidence":0.5131836,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3867760300636291},{"word":"going","start":255.23999,"end":255.56,"confidence":1.0,"punctuated_word":"going","sentiment":"positive","sentiment_score":0.45848214626312256},{"word":"and","start":255.56,"end":255.72,"confidence":0.97265625,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.35650375485420227},{"word":"make","start":255.72,"end":255.975,"confidence":0.99609375,"punctuated_word":"make","sentiment":"positive","sentiment_score":0.33662155270576477},{"word":"sure","start":255.975,"end":256.135,"confidence":0.9819336,"punctuated_word":"sure","sentiment":"positive","sentiment_score":0.3695865869522095},{"word":"that","start":256.135,"end":256.215,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3966513276100158},{"word":"you're","start":256.215,"end":256.45502,"confidence":0.99658203,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.4191620349884033},{"word":"happy","start":256.45502,"end":256.935,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.38248780369758606},{"word":"with","start":256.935,"end":257.17502,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.4421290755271912},{"word":"everything","start":257.17502,"end":257.67502,"confidence":0.9916992,"punctuated_word":"everything.","sentiment":"positive","sentiment_score":0.3659622073173523},{"word":"and","start":258.535,"end":258.855,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06057367101311684},{"word":"the","start":258.855,"end":259.095,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03099365159869194},{"word":"only","start":259.095,"end":259.415,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.02029942348599434},{"word":"question","start":259.415,"end":259.89502,"confidence":1.0,"punctuated_word":"question","sentiment":"neutral","sentiment_score":0.014522809535264967},{"word":"i","start":259.89502,"end":259.975,"confidence":0.87060547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02057146281003952},{"word":"actually","start":259.975,"end":260.215,"confidence":0.9951172,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.01885752379894257},{"word":"had","start":260.215,"end":260.535,"confidence":0.9770508,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.002247154712677002},{"word":"for","start":260.535,"end":260.695,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01161094382405281},{"word":"yourself","start":260.695,"end":261.195,"confidence":0.9970703,"punctuated_word":"yourself","sentiment":"neutral","sentiment_score":0.007353100925683975},{"word":"was","start":261.815,"end":262.215,"confidence":0.8557129,"punctuated_word":"was,","sentiment":"neutral","sentiment_score":-0.015323961153626442},{"word":"did","start":262.855,"end":263.095,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.024744916707277295},{"word":"you","start":263.095,"end":263.335,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012368634343147278},{"word":"end","start":263.335,"end":263.575,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.00739627331495285},{"word":"up","start":263.575,"end":263.89502,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.01417197287082672},{"word":"arranging","start":263.89502,"end":264.39502,"confidence":1.0,"punctuated_word":"arranging","sentiment":"neutral","sentiment_score":-0.016193846240639687},{"word":"your","start":264.695,"end":265.095,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.024408871307969093},{"word":"estate","start":265.095,"end":265.415,"confidence":0.8828125,"punctuated_word":"estate","sentiment":"neutral","sentiment_score":-0.02119320258498192},{"word":"planning","start":265.415,"end":265.815,"confidence":1.0,"punctuated_word":"planning","sentiment":"neutral","sentiment_score":-0.0022941678762435913},{"word":"needs","start":265.815,"end":266.295,"confidence":0.8544922,"punctuated_word":"needs,","sentiment":"neutral","sentiment_score":-0.01293906383216381},{"word":"your","start":266.295,"end":266.615,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01504611410200596},{"word":"will","start":266.615,"end":266.935,"confidence":0.99121094,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0036196112632751465},{"word":"and","start":266.935,"end":267.435,"confidence":0.91503906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.016073519363999367},{"word":"enduring","start":267.655,"end":268.135,"confidence":0.98095703,"punctuated_word":"enduring","sentiment":"neutral","sentiment_score":-0.01531763467937708},{"word":"power","start":268.135,"end":268.45502,"confidence":0.99902344,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.013331495225429537},{"word":"of","start":268.45502,"end":268.615,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0028636418282985687},{"word":"attorney","start":268.615,"end":269.115,"confidence":1.0,"punctuated_word":"attorney","sentiment":"neutral","sentiment_score":-0.01580093428492546},{"word":"yet","start":270.87,"end":271.37,"confidence":0.80908203,"punctuated_word":"yet?","sentiment":"neutral","sentiment_score":-0.04296345263719559},{"word":"no","start":272.15,"end":272.65,"confidence":0.97802734,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15401747822761536},{"word":"that's","start":273.43,"end":273.67,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06877028942108154},{"word":"okay","start":273.67,"end":273.99,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.12528574466705322},{"word":"that's","start":273.99,"end":274.31,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.17624013125896454},{"word":"alright","start":274.31,"end":274.63,"confidence":0.99853516,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.17502085864543915},{"word":"just","start":274.63,"end":274.79,"confidence":0.9892578,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.11526969820261002},{"word":"i'll","start":274.87,"end":275.11002,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13591094315052032},{"word":"just","start":275.11002,"end":275.27,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1337415874004364},{"word":"update","start":275.27,"end":275.59,"confidence":0.86035156,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.1123785674571991},{"word":"the","start":275.59,"end":275.75,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14015638828277588},{"word":"notes","start":275.75,"end":276.15,"confidence":0.9716797,"punctuated_word":"notes","sentiment":"neutral","sentiment_score":0.11080101132392885},{"word":"to","start":276.15,"end":276.39,"confidence":0.984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11620080471038818},{"word":"make","start":276.39,"end":276.55,"confidence":0.9980469,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.09861506521701811},{"word":"sure","start":276.55,"end":276.71,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.08686713874340057},{"word":"that's","start":276.71,"end":277.03,"confidence":0.9980469,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.10901059955358504},{"word":"on","start":277.03,"end":277.27,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07775766402482986},{"word":"file","start":277.27,"end":277.59,"confidence":0.7558594,"punctuated_word":"file,","sentiment":"neutral","sentiment_score":0.0915268212556839},{"word":"but","start":277.59,"end":278.09,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.10334330052137376},{"word":"i","start":278.95,"end":279.11002,"confidence":0.7495117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12305273115634918},{"word":"will","start":279.11002,"end":279.35,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13439257442951202},{"word":"definitely","start":279.35,"end":279.85,"confidence":1.0,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.12519747018814087},{"word":"get","start":279.99,"end":280.49,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.11038025468587875},{"word":"the","start":280.71,"end":281.11002,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0989055037498474},{"word":"your","start":281.35,"end":281.85,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08402256667613983},{"word":"concerns","start":282.07,"end":282.57,"confidence":0.6220703,"punctuated_word":"concerns","sentiment":"neutral","sentiment_score":0.03824058547616005},{"word":"surrounding","start":282.79,"end":283.29,"confidence":1.0,"punctuated_word":"surrounding","sentiment":"neutral","sentiment_score":0.08250521123409271},{"word":"the","start":283.815,"end":283.975,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06859567016363144},{"word":"request","start":283.975,"end":284.45502,"confidence":0.99121094,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.06931048631668091},{"word":"with","start":284.45502,"end":284.61502,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.029232390224933624},{"word":"the","start":284.61502,"end":284.77502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02297130972146988},{"word":"investment","start":284.77502,"end":285.27502,"confidence":0.9980469,"punctuated_word":"investment","sentiment":"neutral","sentiment_score":-0.011570632457733154},{"word":"funds","start":285.33502,"end":285.83502,"confidence":0.8491211,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":0.0006060302257537842},{"word":"actioned","start":286.855,"end":287.355,"confidence":0.8432617,"punctuated_word":"actioned,","sentiment":"neutral","sentiment_score":0.1028209924697876},{"word":"and","start":287.49503,"end":287.99503,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12081345915794373},{"word":"someone","start":288.295,"end":288.695,"confidence":0.9980469,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.117243230342865},{"word":"will","start":288.695,"end":288.855,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.11753523349761964},{"word":"reach","start":288.855,"end":289.015,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.08556725084781647},{"word":"out","start":289.015,"end":289.25095,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.08606165647506714},{"word":"to","start":289.25095,"end":289.41095,"confidence":0.9790039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09267326444387436},{"word":"you","start":289.41095,"end":289.91095,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10860228538513184},{"word":"shortly","start":293.01096,"end":293.25095,"confidence":0.9995117,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.189553901553154},{"word":"oh","start":293.25095,"end":293.41095,"confidence":0.9819336,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.024261243641376495},{"word":"no","start":293.41095,"end":293.57095,"confidence":0.99902344,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":0.03427381068468094},{"word":"thank","start":293.57095,"end":293.81094,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.16317373514175415},{"word":"you","start":293.81094,"end":294.05093,"confidence":0.9995117,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.18731439113616943},{"word":"sebastian","start":294.05093,"end":294.53094,"confidence":0.99853516,"punctuated_word":"Sebastian.","sentiment":"neutral","sentiment_score":0.06356224417686462},{"word":"i","start":294.53094,"end":294.61093,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.8740269541740417},{"word":"hope","start":294.61093,"end":294.77094,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.8729571104049683},{"word":"you","start":294.77094,"end":294.93094,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8387680649757385},{"word":"have","start":294.93094,"end":295.09094,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.8041936755180359},{"word":"a","start":295.09094,"end":295.17096,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.8157071471214294},{"word":"lovely","start":295.17096,"end":295.49094,"confidence":1.0,"punctuated_word":"lovely","sentiment":"positive","sentiment_score":0.9082381129264832},{"word":"day","start":295.49094,"end":295.99094,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.827088475227356},{"word":"okay","start":297.73096,"end":298.05093,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.19832909107208252},{"word":"bye","start":298.05093,"end":298.55093,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09655556082725524}],"paragraphs":{"transcript":"\nHi. Is this Sebastian? It's Jenna here phoning from Oakview Financial. How are you today? I'm well.\n\nThank you. Just before I go any further, I just let need to let you know that our calls are recorded for quality and coach coaching purposes. Is that okay with you? Wonderful. Wonderful.\n\nAnd just a quick security check to make sure that I am speaking with Sebastian. I would just can you just please confirm your full name, date of birth, and your address, please? Fantastic. Thank you so much for that, Sebastian. How's your day been?\n\nOh, that's good. That's good. This is I was only phoning for a quick check-in just to see how you're traveling and how everything's going, if you had any questions or needed any assistance with any of the advice for you've received recently? Yep. Okay.\n\nI'm not sure, to be honest with you, if that is the case. I know that there is there's some they call it politically exposed people and all that kind of nature. So I will talk with the adviser to make sure that they're aware of that and if there's any additional information they need to do or provide you with. Has yes. Yes.\n\nOkay. Alright. No worries. I will leave that with me. I'll have a chat with Larissa and make sure that that's in process, and we'll reach back out to you and confirm and discuss.\n\nYep. Yeah. Yeah. Yes. Yep.\n\nYes. No. That's I understand that 100%. That's fine. Leave that with me.\n\nI'll speak with Larissa, and Larissa will likely reach out to you and make contact. So okay. And then anything else that I can help with? Yes. Yeah.\n\nYeah. So what will happen is you'll have your your catch ups with your adviser, your reviews, and they'll run through everything with you. I just wanted to reach out to see how you are going and make sure that you're happy with everything. And the only question I actually had for yourself was, did you end up arranging your estate planning needs, your will and enduring power of attorney yet? No.\n\nThat's okay. That's alright. Just I'll just update the notes to make sure that's on file, but I will definitely get the your concerns surrounding the request with the investment funds actioned, and someone will reach out to you shortly. Oh, no. Thank you, Sebastian.\n\nI hope you have a lovely day. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.02925451099872589},{"text":"Is this Sebastian?","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.022609203432997067},{"text":"It's Jenna here phoning from Oakview Financial.","start":6.0,"end":8.42,"sentiment":"neutral","sentiment_score":0.11338033101388387},{"text":"How are you today?","start":8.48,"end":9.46,"sentiment":"neutral","sentiment_score":0.1933002471923828},{"text":"I'm well.","start":11.599999,"end":12.24,"sentiment":"positive","sentiment_score":0.35664311051368713}],"sentiment":"neutral","sentiment_score":0.1398371557759888,"num_words":17,"start":2.1599998,"end":12.24},{"sentences":[{"text":"Thank you.","start":12.24,"end":12.98,"sentiment":"positive","sentiment_score":0.5336637496948242},{"text":"Just before I go any further, I just let need to let you know that our calls are recorded for quality and coach coaching purposes.","start":13.355,"end":20.314999,"sentiment":"neutral","sentiment_score":0.04355525985360145},{"text":"Is that okay with you?","start":20.314999,"end":21.615,"sentiment":"neutral","sentiment_score":0.04272051677107811},{"text":"Wonderful.","start":23.195,"end":23.695,"sentiment":"positive","sentiment_score":0.5597454309463501},{"text":"Wonderful.","start":23.835,"end":24.335,"sentiment":"positive","sentiment_score":0.4947822093963623}],"sentiment":"neutral","sentiment_score":0.10071585940964081,"num_words":34,"start":12.24,"end":24.335},{"sentences":[{"text":"And just a quick security check to make sure that I am speaking with Sebastian.","start":24.634998,"end":30.72,"sentiment":"neutral","sentiment_score":0.0820386417210102},{"text":"I would just can you just please confirm your full name, date of birth, and your address, please?","start":30.72,"end":35.3,"sentiment":"neutral","sentiment_score":0.03865752545081907},{"text":"Fantastic.","start":45.695,"end":46.195,"sentiment":"positive","sentiment_score":0.5948861837387085},{"text":"Thank you so much for that, Sebastian.","start":46.335,"end":48.195,"sentiment":"positive","sentiment_score":0.6626729028565543},{"text":"How's your day been?","start":48.335,"end":49.394997,"sentiment":"positive","sentiment_score":0.4527011215686798}],"sentiment":"neutral","sentiment_score":0.19935146830976008,"num_words":45,"start":24.634998,"end":49.394997},{"sentences":[{"text":"Oh, that's good.","start":54.254997,"end":55.11,"sentiment":"positive","sentiment_score":0.39454830686251324},{"text":"That's good.","start":55.11,"end":55.93,"sentiment":"positive","sentiment_score":0.4460824877023697},{"text":"This is I was only phoning for a quick check-in just to see how you're traveling and how everything's going, if you had any questions or needed any assistance with any of the advice for you've received recently?","start":56.15,"end":67.955,"sentiment":"neutral","sentiment_score":0.06904267480498866},{"text":"Yep.","start":90.27,"end":90.67,"sentiment":"neutral","sentiment_score":-0.00232350523583591},{"text":"Okay.","start":90.67,"end":91.005,"sentiment":"neutral","sentiment_score":-0.004621271975338459}],"sentiment":"neutral","sentiment_score":0.10427748358601498,"num_words":45,"start":54.254997,"end":91.005},{"sentences":[{"text":"I'm not sure, to be honest with you, if that is the case.","start":96.924995,"end":100.445,"sentiment":"neutral","sentiment_score":-0.3263304531574249},{"text":"I know that there is there's some they call it politically exposed people and all that kind of nature.","start":100.445,"end":111.020004,"sentiment":"neutral","sentiment_score":-0.2984960408587205},{"text":"So I will talk with the adviser to make sure that they're aware of that and if there's any additional information they need to do or provide you with.","start":111.08,"end":121.235,"sentiment":"neutral","sentiment_score":-0.10989334023204343},{"text":"Has yes.","start":121.235,"end":125.895004,"sentiment":"neutral","sentiment_score":-0.0018921718001365662},{"text":"Yes.","start":126.595,"end":127.095,"sentiment":"neutral","sentiment_score":0.03479798883199692}],"sentiment":"neutral","sentiment_score":-0.20421271701343358,"num_words":64,"start":96.924995,"end":127.095},{"sentences":[{"text":"Okay.","start":154.145,"end":154.645,"sentiment":"neutral","sentiment_score":0.029294075444340702},{"text":"Alright.","start":154.705,"end":155.185,"sentiment":"neutral","sentiment_score":0.058307014405727386},{"text":"No worries.","start":155.185,"end":155.905,"sentiment":"neutral","sentiment_score":0.08655466139316559},{"text":"I will leave that with me.","start":155.905,"end":157.665,"sentiment":"neutral","sentiment_score":0.08924588685234387},{"text":"I'll have a chat with Larissa and make sure that that's in process, and we'll reach back out to you and confirm and discuss.","start":157.665,"end":169.18001,"sentiment":"neutral","sentiment_score":0.08981846831738949}],"sentiment":"neutral","sentiment_score":0.0868184992167003,"num_words":34,"start":154.145,"end":169.18001},{"sentences":[{"text":"Yep.","start":175.08,"end":175.305,"sentiment":"negative","sentiment_score":-0.5066178441047668},{"text":"Yeah.","start":187.385,"end":187.62,"sentiment":"neutral","sentiment_score":-0.2796948552131653},{"text":"Yeah.","start":188.09999,"end":188.59999,"sentiment":"neutral","sentiment_score":-0.23975148797035217},{"text":"Yes.","start":191.7,"end":191.86,"sentiment":"neutral","sentiment_score":-0.032488130033016205},{"text":"Yep.","start":191.86,"end":192.18,"sentiment":"neutral","sentiment_score":-0.04981943964958191}],"sentiment":"neutral","sentiment_score":-0.2216743513941765,"num_words":5,"start":175.08,"end":192.18},{"sentences":[{"text":"Yes.","start":192.18,"end":192.58,"sentiment":"neutral","sentiment_score":-0.03572529926896095},{"text":"No.","start":192.58,"end":192.73999,"sentiment":"neutral","sentiment_score":-0.2010284662246704},{"text":"That's I understand that 100%.","start":192.73999,"end":195.4,"sentiment":"neutral","sentiment_score":-0.12473564445972443},{"text":"That's fine.","start":195.86,"end":196.65999,"sentiment":"neutral","sentiment_score":0.03638279065489769},{"text":"Leave that with me.","start":196.65999,"end":197.87999,"sentiment":"neutral","sentiment_score":-0.057229901663959026}],"sentiment":"neutral","sentiment_score":-0.0781989240875611,"num_words":13,"start":192.18,"end":197.87999},{"sentences":[{"text":"I'll speak with Larissa, and Larissa will likely reach out to you and make contact.","start":198.98,"end":204.89499,"sentiment":"neutral","sentiment_score":0.124892225364844},{"text":"So okay.","start":206.715,"end":207.61499,"sentiment":"neutral","sentiment_score":0.22396286576986313},{"text":"And then anything else that I can help with?","start":207.75499,"end":210.575,"sentiment":"neutral","sentiment_score":0.1394590801662869},{"text":"Yes.","start":223.37,"end":223.87,"sentiment":"neutral","sentiment_score":0.08412748575210571},{"text":"Yeah.","start":238.825,"end":239.305,"sentiment":"neutral","sentiment_score":0.08408654481172562}],"sentiment":"neutral","sentiment_score":0.1337376737168857,"num_words":28,"start":198.98,"end":239.305},{"sentences":[{"text":"Yeah.","start":239.305,"end":239.625,"sentiment":"neutral","sentiment_score":0.11885789036750792},{"text":"So what will happen is you'll have your your catch ups with your adviser, your reviews, and they'll run through everything with you.","start":239.625,"end":251.58,"sentiment":"neutral","sentiment_score":0.19382555134918378},{"text":"I just wanted to reach out to see how you are going and make sure that you're happy with everything.","start":251.72,"end":257.67502,"sentiment":"positive","sentiment_score":0.35924812108278276},{"text":"And the only question I actually had for yourself was, did you end up arranging your estate planning needs, your will and enduring power of attorney yet?","start":258.535,"end":271.37,"sentiment":"neutral","sentiment_score":-0.004157165168888039},{"text":"No.","start":272.15,"end":272.65,"sentiment":"neutral","sentiment_score":-0.15401747822761536}],"sentiment":"neutral","sentiment_score":0.1596603757675944,"num_words":72,"start":239.305,"end":272.65},{"sentences":[{"text":"That's okay.","start":273.43,"end":273.99,"sentiment":"neutral","sentiment_score":0.09702801704406738},{"text":"That's alright.","start":273.99,"end":274.63,"sentiment":"neutral","sentiment_score":0.17563049495220184},{"text":"Just I'll just update the notes to make sure that's on file, but I will definitely get the your concerns surrounding the request with the investment funds actioned, and someone will reach out to you shortly.","start":274.63,"end":293.25095,"sentiment":"neutral","sentiment_score":0.09523036155021852},{"text":"Oh, no.","start":293.25095,"end":293.57095,"sentiment":"neutral","sentiment_score":0.029267527163028717},{"text":"Thank you, Sebastian.","start":293.57095,"end":294.53094,"sentiment":"neutral","sentiment_score":0.13801679015159607}],"sentiment":"neutral","sentiment_score":0.09880434365736114,"num_words":45,"start":273.43,"end":294.53094},{"sentences":[{"text":"I hope you have a lovely day.","start":294.53094,"end":295.99094,"sentiment":"positive","sentiment_score":0.8487113629068647},{"text":"Okay.","start":297.73096,"end":298.05093,"sentiment":"neutral","sentiment_score":0.19832909107208252},{"text":"Bye.","start":298.05093,"end":298.55093,"sentiment":"neutral","sentiment_score":-0.09655556082725524}],"sentiment":"positive","sentiment_score":0.6714170078436533,"num_words":9,"start":294.53094,"end":298.55093}]}}]},{"alternatives":[{"transcript":"Hello? Yes. It is. Good. Thank you. How are you? Yeah. That's fine. Yeah. Hi. Sudarshan Kanath Sabapathy. May 1971, and we are currently at 88 Springfield Crescent, Basically, Queensland 4127. Alright. Yeah. Just started working. Yeah. Yes. I just a quick one. I think you would have seen, I have requested for any investment of my funds needs to be get without I mean, needs to be get approval for from us because my wife for Deloitte and they are very stringent where we invest. Is is that something that you have you are aware of? Okay. Yes. Yeah. We I have dealt with Larissa. You remember? Yes. Yeah. She's aware of it because we actually are to withdraw some of my investment that you guys have made. It's nothing no wrong on your side, but then it's it's an oversight of ours. So now we have placed a a request that before you start investing any of my funds to send us a mail or anything that we can check with the Lloyds whether we you can invest on behalf of us. Yeah. Yeah. Yeah. So that's that's my that's my major concern at this point of time. Unfortunately, when when I when I made the decision to invest my superb fund, I this is an oversight of my side that they they they take it extremely serious about this one where my wife works as a partner for Deloitte. Yeah. Yeah. Yeah. Yeah. And not not at at this point of time. I think my my the other one we had, I had a little bit of what do we call it? Has it tender or is my my insurance, and I think it's all sorted out now. So so we I'm good. I mean, I I'm not sure. I mean, I'm I'm a first time investor, so I I don't know how to read these things. So I probably will find out in in in a year's time, I guess. Yeah. Yeah. Not yet. Not yet. Not yet at this point of time. Yeah. Yeah. No worries. Thank you so much for the time. You too. Bye.","confidence":0.9892578,"words":[{"word":"hello","start":0.79999995,"end":1.3,"confidence":0.9243164,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.013386410661041737},{"word":"yes","start":4.48,"end":4.88,"confidence":0.9589844,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09929567575454712},{"word":"it","start":4.88,"end":5.2,"confidence":0.984375,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.1009148433804512},{"word":"is","start":5.2,"end":5.7,"confidence":0.9970703,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.08795948326587677},{"word":"good","start":9.679999,"end":9.92,"confidence":0.99609375,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5115760564804077},{"word":"thank","start":9.92,"end":10.08,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6448429226875305},{"word":"you","start":10.08,"end":10.32,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.49351924657821655},{"word":"how","start":10.32,"end":10.559999,"confidence":0.9790039,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.300906777381897},{"word":"are","start":10.559999,"end":10.719999,"confidence":0.97314453,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.27292343974113464},{"word":"you","start":10.719999,"end":11.219999,"confidence":0.99560547,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.3632133603096008},{"word":"yeah","start":21.785,"end":22.025,"confidence":0.7709961,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08124133944511414},{"word":"that's","start":22.025,"end":22.265,"confidence":0.9790039,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1755000352859497},{"word":"fine","start":22.265,"end":22.765,"confidence":0.99853516,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.2217647284269333},{"word":"yeah","start":30.52,"end":31.02,"confidence":0.8574219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04610707610845566},{"word":"hi","start":36.04,"end":36.28,"confidence":0.7746582,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.020608048886060715},{"word":"sudarshan","start":36.28,"end":36.78,"confidence":0.6005046,"punctuated_word":"Sudarshan","sentiment":"neutral","sentiment_score":0.012715143151581287},{"word":"kanath","start":36.84,"end":37.16,"confidence":0.3223877,"punctuated_word":"Kanath","sentiment":"neutral","sentiment_score":0.02721261605620384},{"word":"sabapathy","start":37.16,"end":37.66,"confidence":0.5188904,"punctuated_word":"Sabapathy.","sentiment":"neutral","sentiment_score":0.022572550922632217},{"word":"may","start":37.8,"end":38.887497,"confidence":0.93097794,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.010187631472945212},{"word":"1971","start":38.887497,"end":39.975,"confidence":0.93097794,"punctuated_word":"1971,","sentiment":"neutral","sentiment_score":0.014908114448189735},{"word":"and","start":39.975,"end":40.135002,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.013206664472818376},{"word":"we","start":40.135002,"end":40.375,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0192900151014328},{"word":"are","start":40.375,"end":40.535,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.020208142697811127},{"word":"currently","start":40.535,"end":40.935,"confidence":0.99902344,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":0.02032528817653656},{"word":"at","start":40.935,"end":41.095,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.01801762729883194},{"word":"88","start":41.095,"end":41.575,"confidence":0.9890137,"punctuated_word":"88","sentiment":"neutral","sentiment_score":0.023405633866786957},{"word":"springfield","start":41.575,"end":42.075,"confidence":0.86865234,"punctuated_word":"Springfield","sentiment":"neutral","sentiment_score":0.015972446650266647},{"word":"crescent","start":42.135002,"end":42.635002,"confidence":0.88427734,"punctuated_word":"Crescent,","sentiment":"neutral","sentiment_score":0.021656058728694916},{"word":"basically","start":42.935,"end":43.435,"confidence":0.41723633,"punctuated_word":"Basically,","sentiment":"neutral","sentiment_score":0.03104220889508724},{"word":"queensland","start":43.495,"end":43.975,"confidence":0.9453125,"punctuated_word":"Queensland","sentiment":"neutral","sentiment_score":0.035720571875572205},{"word":"4127","start":43.975,"end":45.035,"confidence":0.9814453,"punctuated_word":"4127.","sentiment":"neutral","sentiment_score":0.046548571437597275},{"word":"alright","start":50.31,"end":50.81,"confidence":0.9609375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.14845681190490723},{"word":"yeah","start":51.43,"end":51.59,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14421917498111725},{"word":"just","start":51.59,"end":51.91,"confidence":0.7133789,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.10304607450962068},{"word":"started","start":51.91,"end":52.23,"confidence":0.9980469,"punctuated_word":"started","sentiment":"neutral","sentiment_score":0.184114933013916},{"word":"working","start":52.23,"end":52.73,"confidence":0.9926758,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.24025115370750427},{"word":"yeah","start":52.79,"end":53.29,"confidence":0.98291016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2165912389755249},{"word":"yes","start":69.525,"end":70.025,"confidence":0.9814453,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.00118289515376091},{"word":"i","start":70.085,"end":70.405,"confidence":0.9091797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02469285950064659},{"word":"just","start":71.445,"end":71.685,"confidence":0.98291016,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0420103594660759},{"word":"a","start":71.685,"end":71.845,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.038217708468437195},{"word":"quick","start":71.845,"end":72.085,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":-0.02253635972738266},{"word":"one","start":72.085,"end":72.405,"confidence":0.88623047,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.02444687113165855},{"word":"i","start":72.405,"end":72.565,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05982005596160889},{"word":"think","start":72.565,"end":73.065,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.07730704545974731},{"word":"you","start":73.125,"end":73.445,"confidence":0.8959961,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06341808289289474},{"word":"would","start":73.445,"end":73.604996,"confidence":0.9790039,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.05987148359417915},{"word":"have","start":73.604996,"end":73.925,"confidence":0.9892578,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05328939855098725},{"word":"seen","start":73.925,"end":74.425,"confidence":0.76538086,"punctuated_word":"seen,","sentiment":"neutral","sentiment_score":-0.06904444098472595},{"word":"i","start":76.090004,"end":76.49,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06706173717975616},{"word":"have","start":76.49,"end":76.89,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07012525200843811},{"word":"requested","start":76.89,"end":77.39,"confidence":1.0,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":-0.08689378201961517},{"word":"for","start":77.85,"end":78.17,"confidence":0.9921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09465932846069336},{"word":"any","start":78.17,"end":78.65,"confidence":0.9951172,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.10972211509943008},{"word":"investment","start":78.65,"end":79.130005,"confidence":1.0,"punctuated_word":"investment","sentiment":"neutral","sentiment_score":-0.056858450174331665},{"word":"of","start":79.130005,"end":79.29,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1045338362455368},{"word":"my","start":79.29,"end":79.61,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.13242320716381073},{"word":"funds","start":79.61,"end":80.11,"confidence":0.89990234,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":-0.06802232563495636},{"word":"needs","start":80.57,"end":80.89,"confidence":0.51220703,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.13739052414894104},{"word":"to","start":80.89,"end":80.97,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1586548388004303},{"word":"be","start":80.97,"end":81.21,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.126529723405838},{"word":"get","start":81.21,"end":81.71,"confidence":0.9111328,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.11994454264640808},{"word":"without","start":81.93,"end":82.33,"confidence":0.9116211,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.12442849576473236},{"word":"i","start":82.57,"end":82.73,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.114120751619339},{"word":"mean","start":82.73,"end":82.97,"confidence":0.98583984,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.14235493540763855},{"word":"needs","start":82.97,"end":83.29,"confidence":0.8925781,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.14374735951423645},{"word":"to","start":83.29,"end":83.37,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14275866746902466},{"word":"be","start":83.37,"end":83.53,"confidence":0.9760742,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1251133382320404},{"word":"get","start":83.53,"end":83.85,"confidence":0.95947266,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.14240507781505585},{"word":"approval","start":83.85,"end":84.33,"confidence":0.98828125,"punctuated_word":"approval","sentiment":"neutral","sentiment_score":-0.09828929603099824},{"word":"for","start":84.33,"end":84.49,"confidence":0.9291992,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.12735649943351746},{"word":"from","start":84.57,"end":84.89,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.1248331069946289},{"word":"us","start":84.89,"end":85.29,"confidence":0.95947266,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.11539532244205476},{"word":"because","start":85.29,"end":85.69,"confidence":0.83935547,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.13568322360515594},{"word":"my","start":85.69,"end":85.85,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1733074188232422},{"word":"wife","start":85.85,"end":86.17,"confidence":0.99902344,"punctuated_word":"wife","sentiment":"neutral","sentiment_score":-0.14160680770874023},{"word":"for","start":86.17,"end":86.33,"confidence":0.29589844,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.15193280577659607},{"word":"deloitte","start":86.33,"end":86.81,"confidence":0.91748047,"punctuated_word":"Deloitte","sentiment":"neutral","sentiment_score":-0.1732851266860962},{"word":"and","start":86.81,"end":86.97,"confidence":0.48168945,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16914544999599457},{"word":"they","start":86.97,"end":87.130005,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.20802511274814608},{"word":"are","start":87.130005,"end":87.29,"confidence":0.9604492,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2251791805028915},{"word":"very","start":87.29,"end":87.53,"confidence":0.93115234,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.2594687044620514},{"word":"stringent","start":87.53,"end":88.03,"confidence":1.0,"punctuated_word":"stringent","sentiment":"neutral","sentiment_score":-0.21122388541698456},{"word":"where","start":88.125,"end":88.525,"confidence":0.9980469,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.198257640004158},{"word":"we","start":88.525,"end":89.025,"confidence":0.9873047,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1616421490907669},{"word":"invest","start":90.165,"end":90.665,"confidence":0.94750977,"punctuated_word":"invest.","sentiment":"neutral","sentiment_score":-0.09447081387043},{"word":"is","start":91.805,"end":92.205,"confidence":0.7114258,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.029266204684972763},{"word":"is","start":92.205,"end":92.365,"confidence":0.9350586,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03842274472117424},{"word":"that","start":92.365,"end":92.765,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05188849940896034},{"word":"something","start":92.765,"end":93.245,"confidence":0.9980469,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.06429989635944366},{"word":"that","start":93.245,"end":93.485,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.055811431258916855},{"word":"you","start":93.485,"end":93.725,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04965972155332565},{"word":"have","start":93.725,"end":93.885,"confidence":0.71240234,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04634487628936768},{"word":"you","start":93.965,"end":94.125,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05061472952365875},{"word":"are","start":94.125,"end":94.285,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.05483502149581909},{"word":"aware","start":94.285,"end":94.605,"confidence":0.99902344,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.06141924858093262},{"word":"of","start":94.605,"end":95.105,"confidence":0.9926758,"punctuated_word":"of?","sentiment":"neutral","sentiment_score":-0.04380091279745102},{"word":"okay","start":101.005,"end":101.505,"confidence":0.64245605,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.13338671624660492},{"word":"yes","start":108.32,"end":108.82,"confidence":0.67163086,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.1481403410434723},{"word":"yeah","start":121.455,"end":121.775,"confidence":0.87719727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005912569351494312},{"word":"we","start":121.775,"end":122.095,"confidence":0.9941406,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.026288092136383057},{"word":"i","start":122.33501,"end":122.575005,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02703801915049553},{"word":"have","start":122.575005,"end":123.055,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01806642673909664},{"word":"dealt","start":123.055,"end":123.455,"confidence":0.9873047,"punctuated_word":"dealt","sentiment":"neutral","sentiment_score":-0.020346730947494507},{"word":"with","start":123.455,"end":123.855,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.009744422510266304},{"word":"larissa","start":123.855,"end":124.355,"confidence":0.8911133,"punctuated_word":"Larissa.","sentiment":"neutral","sentiment_score":-0.005751132033765316},{"word":"you","start":125.215004,"end":125.455,"confidence":0.921875,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.008416608907282352},{"word":"remember","start":125.455,"end":125.955,"confidence":0.70288086,"punctuated_word":"remember?","sentiment":"neutral","sentiment_score":0.006251281127333641},{"word":"yes","start":126.175,"end":126.575005,"confidence":0.76782227,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.017415646463632584},{"word":"yeah","start":126.575005,"end":126.975006,"confidence":0.8989258,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02336444705724716},{"word":"she's","start":126.975006,"end":127.295006,"confidence":0.96850586,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":0.007045721169561148},{"word":"aware","start":127.295006,"end":127.69501,"confidence":0.99902344,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.007482368499040604},{"word":"of","start":127.69501,"end":127.775,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0016001015901565552},{"word":"it","start":127.775,"end":128.015,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.008172579109668732},{"word":"because","start":128.015,"end":128.335,"confidence":0.82177734,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.0015906989574432373},{"word":"we","start":128.335,"end":128.575,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02975311130285263},{"word":"actually","start":128.575,"end":129.075,"confidence":0.9838867,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.007323227822780609},{"word":"are","start":129.215,"end":129.45,"confidence":0.3659668,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.02193302661180496},{"word":"to","start":129.69,"end":130.19,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.024166442453861237},{"word":"withdraw","start":130.65,"end":131.12999,"confidence":0.78125,"punctuated_word":"withdraw","sentiment":"neutral","sentiment_score":-0.022867120802402496},{"word":"some","start":131.12999,"end":131.45,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.027705512940883636},{"word":"of","start":131.45,"end":131.61,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.027088377624750137},{"word":"my","start":131.61,"end":132.11,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.020500876009464264},{"word":"investment","start":133.45,"end":133.95,"confidence":0.9658203,"punctuated_word":"investment","sentiment":"neutral","sentiment_score":-0.02051021158695221},{"word":"that","start":134.01,"end":134.25,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.011231020092964172},{"word":"you","start":134.25,"end":134.33,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03397325053811073},{"word":"guys","start":134.33,"end":134.56999,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.01661534607410431},{"word":"have","start":134.56999,"end":134.81,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02488943561911583},{"word":"made","start":134.81,"end":135.05,"confidence":0.9951172,"punctuated_word":"made.","sentiment":"neutral","sentiment_score":-0.002203168347477913},{"word":"it's","start":135.05,"end":135.29,"confidence":0.98339844,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.01491921953856945},{"word":"nothing","start":135.29,"end":135.69,"confidence":0.9838867,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.002193920314311981},{"word":"no","start":135.93,"end":136.09,"confidence":0.7216797,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.01128358393907547},{"word":"wrong","start":136.09,"end":136.48999,"confidence":0.7495117,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.06835921108722687},{"word":"on","start":136.48999,"end":136.65,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03920838236808777},{"word":"your","start":136.65,"end":136.89,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0400557667016983},{"word":"side","start":136.89,"end":137.12999,"confidence":0.90112305,"punctuated_word":"side,","sentiment":"neutral","sentiment_score":-0.019719325006008148},{"word":"but","start":137.12999,"end":137.29,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.020801685750484467},{"word":"then","start":137.29,"end":137.79,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.05398804694414139},{"word":"it's","start":138.41,"end":138.65,"confidence":0.9597168,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07298561185598373},{"word":"it's","start":138.65,"end":138.81,"confidence":0.88623047,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08747150748968124},{"word":"an","start":138.81,"end":138.97,"confidence":0.9921875,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07342351973056793},{"word":"oversight","start":138.97,"end":139.47,"confidence":0.9086914,"punctuated_word":"oversight","sentiment":"neutral","sentiment_score":-0.08108790218830109},{"word":"of","start":139.53,"end":139.69,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09775488078594208},{"word":"ours","start":139.69,"end":140.09,"confidence":0.9746094,"punctuated_word":"ours.","sentiment":"neutral","sentiment_score":-0.08726092427968979},{"word":"so","start":140.09,"end":140.25,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.034469880163669586},{"word":"now","start":140.25,"end":140.48999,"confidence":0.97802734,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.024540025740861893},{"word":"we","start":140.48999,"end":140.73,"confidence":0.9326172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03459879383444786},{"word":"have","start":140.73,"end":140.89,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02269214764237404},{"word":"placed","start":140.89,"end":141.37,"confidence":0.99316406,"punctuated_word":"placed","sentiment":"neutral","sentiment_score":-0.016776330769062042},{"word":"a","start":141.37,"end":141.735,"confidence":0.61816406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01673675701022148},{"word":"a","start":142.05501,"end":142.135,"confidence":0.96435547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.011365095153450966},{"word":"request","start":142.135,"end":142.615,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.0031158477067947388},{"word":"that","start":142.615,"end":143.015,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.012353289872407911},{"word":"before","start":143.015,"end":143.495,"confidence":0.97509766,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.015500519424676895},{"word":"you","start":143.495,"end":143.735,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.019885186105966568},{"word":"start","start":143.735,"end":144.05501,"confidence":0.99902344,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.03257143497467041},{"word":"investing","start":144.05501,"end":144.55501,"confidence":0.99902344,"punctuated_word":"investing","sentiment":"neutral","sentiment_score":-0.011289753019809725},{"word":"any","start":144.615,"end":144.855,"confidence":0.97509766,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.01080479845404625},{"word":"of","start":144.855,"end":144.935,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01884600520133972},{"word":"my","start":144.935,"end":145.175,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.02754625864326954},{"word":"funds","start":145.175,"end":145.575,"confidence":0.9980469,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":-0.02735058031976223},{"word":"to","start":145.575,"end":146.075,"confidence":0.83984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01403701864182949},{"word":"send","start":146.455,"end":146.775,"confidence":0.9267578,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.02412024512887001},{"word":"us","start":146.775,"end":146.935,"confidence":0.74902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.007012888789176941},{"word":"a","start":146.935,"end":147.095,"confidence":0.83251953,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.011392918415367603},{"word":"mail","start":147.095,"end":147.575,"confidence":0.9951172,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":-0.021515080705285072},{"word":"or","start":147.575,"end":147.815,"confidence":0.98291016,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0017773620784282684},{"word":"anything","start":147.815,"end":148.215,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.007360074669122696},{"word":"that","start":148.215,"end":148.695,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.007307428866624832},{"word":"we","start":148.695,"end":148.855,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02508433908224106},{"word":"can","start":148.855,"end":149.175,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02953970432281494},{"word":"check","start":149.175,"end":149.415,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.04349430650472641},{"word":"with","start":149.415,"end":149.575,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03717853873968125},{"word":"the","start":149.575,"end":149.815,"confidence":0.4807129,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04047224670648575},{"word":"lloyds","start":149.815,"end":150.315,"confidence":0.883138,"punctuated_word":"Lloyds","sentiment":"neutral","sentiment_score":-0.014026537537574768},{"word":"whether","start":150.375,"end":150.695,"confidence":0.65722656,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.010149367153644562},{"word":"we","start":150.695,"end":151.015,"confidence":0.84765625,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.021998990327119827},{"word":"you","start":151.175,"end":151.415,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.026257019490003582},{"word":"can","start":151.415,"end":151.735,"confidence":0.96875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.015156153589487076},{"word":"invest","start":151.735,"end":152.235,"confidence":0.9506836,"punctuated_word":"invest","sentiment":"neutral","sentiment_score":-0.02581406570971012},{"word":"on","start":152.455,"end":152.615,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0009450875222682952},{"word":"behalf","start":152.615,"end":153.015,"confidence":0.9970703,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":-0.0040252916514873505},{"word":"of","start":153.015,"end":153.175,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02382950484752655},{"word":"us","start":153.175,"end":153.675,"confidence":0.87158203,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.02847925946116447},{"word":"yeah","start":153.75,"end":154.25,"confidence":0.74194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0197652168571949},{"word":"yeah","start":159.7575,"end":160.2575,"confidence":0.86035156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11135298013687134},{"word":"yeah","start":170.08499,"end":170.565,"confidence":0.9511719,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04220936447381973},{"word":"so","start":170.565,"end":170.965,"confidence":0.9550781,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13955827057361603},{"word":"that's","start":170.965,"end":171.365,"confidence":0.9707031,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2098737359046936},{"word":"that's","start":171.365,"end":171.525,"confidence":0.98999023,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2736695408821106},{"word":"my","start":171.525,"end":171.845,"confidence":0.82910156,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3731533586978912},{"word":"that's","start":171.845,"end":172.245,"confidence":0.94921875,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.3070625066757202},{"word":"my","start":172.245,"end":172.485,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3755517303943634},{"word":"major","start":172.485,"end":172.885,"confidence":0.99902344,"punctuated_word":"major","sentiment":"neutral","sentiment_score":-0.2885743975639343},{"word":"concern","start":172.885,"end":173.285,"confidence":1.0,"punctuated_word":"concern","sentiment":"neutral","sentiment_score":-0.29604533314704895},{"word":"at","start":173.285,"end":173.44499,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.32801276445388794},{"word":"this","start":173.44499,"end":173.605,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.29552170634269714},{"word":"point","start":173.605,"end":173.845,"confidence":1.0,"punctuated_word":"point","sentiment":"neutral","sentiment_score":-0.2749382257461548},{"word":"of","start":173.845,"end":174.005,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.20528385043144223},{"word":"time","start":174.005,"end":174.505,"confidence":0.99658203,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.23536548018455505},{"word":"unfortunately","start":174.965,"end":175.465,"confidence":0.93969727,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.4847790598869324},{"word":"when","start":175.845,"end":176.08499,"confidence":1.0,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.5507240891456604},{"word":"when","start":176.08499,"end":176.325,"confidence":0.9892578,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.5105238556861877},{"word":"i","start":176.325,"end":176.565,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5556870102882385},{"word":"when","start":176.565,"end":176.805,"confidence":0.9902344,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.38737502694129944},{"word":"i","start":176.805,"end":176.965,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4557698965072632},{"word":"made","start":176.965,"end":177.205,"confidence":0.9951172,"punctuated_word":"made","sentiment":"negative","sentiment_score":-0.44890278577804565},{"word":"the","start":177.205,"end":177.285,"confidence":0.98095703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.47311931848526},{"word":"decision","start":177.285,"end":177.685,"confidence":0.9941406,"punctuated_word":"decision","sentiment":"negative","sentiment_score":-0.47047722339630127},{"word":"to","start":177.685,"end":178.005,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.521555483341217},{"word":"invest","start":178.005,"end":178.505,"confidence":0.99902344,"punctuated_word":"invest","sentiment":"negative","sentiment_score":-0.36451759934425354},{"word":"my","start":178.565,"end":178.95,"confidence":0.4580078,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.6094136238098145},{"word":"superb","start":179.11,"end":179.43,"confidence":0.48950195,"punctuated_word":"superb","sentiment":"neutral","sentiment_score":-0.314189612865448},{"word":"fund","start":179.43,"end":179.75,"confidence":0.921875,"punctuated_word":"fund,","sentiment":"negative","sentiment_score":-0.5065113306045532},{"word":"i","start":179.75,"end":180.06999,"confidence":0.95166016,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6702805161476135},{"word":"this","start":180.15,"end":180.47,"confidence":0.7915039,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.6980524659156799},{"word":"is","start":180.47,"end":180.55,"confidence":0.9716797,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.708832859992981},{"word":"an","start":180.55,"end":180.62999,"confidence":0.6748047,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.6814806461334229},{"word":"oversight","start":180.62999,"end":181.12999,"confidence":0.9707031,"punctuated_word":"oversight","sentiment":"negative","sentiment_score":-0.6919793486595154},{"word":"of","start":181.19,"end":181.34999,"confidence":0.96972656,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.6733913421630859},{"word":"my","start":181.34999,"end":181.67,"confidence":0.9970703,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.7021620273590088},{"word":"side","start":181.67,"end":182.17,"confidence":0.97998047,"punctuated_word":"side","sentiment":"negative","sentiment_score":-0.7131528854370117},{"word":"that","start":182.23,"end":182.73,"confidence":0.8881836,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.6853810548782349},{"word":"they","start":182.95,"end":183.45,"confidence":0.8198242,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.718414843082428},{"word":"they","start":183.51,"end":183.83,"confidence":0.9941406,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.7269027829170227},{"word":"they","start":183.83,"end":183.98999,"confidence":0.9790039,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.7277935147285461},{"word":"take","start":183.98999,"end":184.06999,"confidence":0.97998047,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7887661457061768},{"word":"it","start":184.06999,"end":184.56999,"confidence":0.97509766,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.7587704062461853},{"word":"extremely","start":184.87,"end":185.34999,"confidence":0.99902344,"punctuated_word":"extremely","sentiment":"negative","sentiment_score":-0.7102492451667786},{"word":"serious","start":185.34999,"end":185.83,"confidence":0.99902344,"punctuated_word":"serious","sentiment":"negative","sentiment_score":-0.6458681225776672},{"word":"about","start":185.83,"end":186.15,"confidence":1.0,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.7057574987411499},{"word":"this","start":186.15,"end":186.31,"confidence":0.99902344,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.6091499328613281},{"word":"one","start":186.31,"end":186.79,"confidence":0.9980469,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.5443609952926636},{"word":"where","start":186.79,"end":187.19,"confidence":0.7207031,"punctuated_word":"where","sentiment":"negative","sentiment_score":-0.4943293035030365},{"word":"my","start":187.19,"end":187.43,"confidence":0.99902344,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5279016494750977},{"word":"wife","start":187.43,"end":187.75,"confidence":0.99902344,"punctuated_word":"wife","sentiment":"neutral","sentiment_score":-0.25986775755882263},{"word":"works","start":187.75,"end":187.98999,"confidence":0.36865234,"punctuated_word":"works","sentiment":"negative","sentiment_score":-0.3828653395175934},{"word":"as","start":187.98999,"end":188.15,"confidence":0.921875,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.34530800580978394},{"word":"a","start":188.15,"end":188.31,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23269963264465332},{"word":"partner","start":188.31,"end":188.70999,"confidence":0.99902344,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":-0.2761964499950409},{"word":"for","start":188.70999,"end":189.20999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.33168086409568787},{"word":"deloitte","start":189.91,"end":190.41,"confidence":0.9211426,"punctuated_word":"Deloitte.","sentiment":"negative","sentiment_score":-0.3541766405105591},{"word":"yeah","start":190.87,"end":191.37,"confidence":0.98291016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.058477796614170074},{"word":"yeah","start":197.955,"end":198.455,"confidence":0.93237305,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10685984790325163},{"word":"yeah","start":200.755,"end":201.255,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11673130095005035},{"word":"yeah","start":205.235,"end":205.735,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17662769556045532},{"word":"and","start":210.84,"end":211.32,"confidence":0.71484375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.023236865177750587},{"word":"not","start":211.32,"end":211.64,"confidence":0.4633789,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.07740671187639236},{"word":"not","start":211.64,"end":211.8,"confidence":0.68652344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.15857747197151184},{"word":"at","start":211.8,"end":212.3,"confidence":0.96435547,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.13898202776908877},{"word":"at","start":212.36,"end":212.52,"confidence":0.50390625,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.16943714022636414},{"word":"this","start":212.52,"end":212.68001,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19561101496219635},{"word":"point","start":212.68001,"end":212.92,"confidence":0.9941406,"punctuated_word":"point","sentiment":"neutral","sentiment_score":-0.19292375445365903},{"word":"of","start":212.92,"end":213.0,"confidence":0.93115234,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.21906378865242004},{"word":"time","start":213.0,"end":213.24,"confidence":0.93530273,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.21221235394477844},{"word":"i","start":213.24,"end":213.48,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09636682271957396},{"word":"think","start":213.48,"end":213.8,"confidence":0.99609375,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.057796578854322433},{"word":"my","start":213.8,"end":214.12,"confidence":0.99121094,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.07450950890779495},{"word":"my","start":214.12,"end":214.62,"confidence":0.9941406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06880752742290497},{"word":"the","start":215.0,"end":215.16,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.049442797899246216},{"word":"other","start":215.16,"end":215.40001,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.040885575115680695},{"word":"one","start":215.40001,"end":215.64,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02603837102651596},{"word":"we","start":215.64,"end":215.88,"confidence":0.80615234,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03404957801103592},{"word":"had","start":215.88,"end":216.04001,"confidence":0.8310547,"punctuated_word":"had,","sentiment":"neutral","sentiment_score":-0.03678695112466812},{"word":"i","start":216.04001,"end":216.2,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.056520625948905945},{"word":"had","start":216.2,"end":216.44,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.05214541777968407},{"word":"a","start":216.44,"end":216.52,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.049485206604003906},{"word":"little","start":216.52,"end":216.76001,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.04248462989926338},{"word":"bit","start":216.76001,"end":216.92,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.03643188998103142},{"word":"of","start":216.92,"end":217.42,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05314681679010391},{"word":"what","start":217.64,"end":217.88,"confidence":0.9838867,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05085663124918938},{"word":"do","start":217.88,"end":218.04001,"confidence":0.92333984,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04414740204811096},{"word":"we","start":218.04001,"end":218.2,"confidence":0.9892578,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.029756594449281693},{"word":"call","start":218.2,"end":218.44,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.056137338280677795},{"word":"it","start":218.44,"end":218.6,"confidence":0.84765625,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.03983821719884872},{"word":"has","start":218.6,"end":218.84,"confidence":0.45239258,"punctuated_word":"Has","sentiment":"neutral","sentiment_score":-0.03561505675315857},{"word":"it","start":218.84,"end":219.0,"confidence":0.9790039,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03131507709622383},{"word":"tender","start":219.0,"end":219.40001,"confidence":0.58251953,"punctuated_word":"tender","sentiment":"neutral","sentiment_score":-0.038040149956941605},{"word":"or","start":219.40001,"end":219.64,"confidence":0.59277344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.044900353997945786},{"word":"is","start":219.64,"end":220.14,"confidence":0.9453125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03763553872704506},{"word":"my","start":220.68001,"end":221.0,"confidence":0.94189453,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.055202532559633255},{"word":"my","start":221.0,"end":221.5,"confidence":0.98291016,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.04997744411230087},{"word":"insurance","start":222.015,"end":222.515,"confidence":0.7873535,"punctuated_word":"insurance,","sentiment":"neutral","sentiment_score":-0.03331001102924347},{"word":"and","start":222.655,"end":222.89499,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02278837189078331},{"word":"i","start":222.89499,"end":222.97499,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03752683848142624},{"word":"think","start":222.97499,"end":223.135,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.026025205850601196},{"word":"it's","start":223.135,"end":223.45499,"confidence":0.9946289,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.01974303275346756},{"word":"all","start":223.45499,"end":223.61499,"confidence":0.80566406,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.14867915213108063},{"word":"sorted","start":223.61499,"end":224.015,"confidence":0.8701172,"punctuated_word":"sorted","sentiment":"neutral","sentiment_score":0.13940396904945374},{"word":"out","start":224.015,"end":224.17499,"confidence":0.99316406,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.19108808040618896},{"word":"now","start":224.17499,"end":224.67499,"confidence":0.98535156,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.13796228170394895},{"word":"so","start":225.61499,"end":226.11499,"confidence":0.88427734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.26963502168655396},{"word":"so","start":226.81499,"end":227.135,"confidence":0.8647461,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.351849764585495},{"word":"we","start":227.135,"end":227.295,"confidence":0.9658203,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3836590647697449},{"word":"i'm","start":227.375,"end":227.61499,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.41414424777030945},{"word":"good","start":227.61499,"end":227.935,"confidence":0.81591797,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3968991339206696},{"word":"i","start":227.935,"end":228.095,"confidence":0.49658203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.040006302297115326},{"word":"mean","start":228.095,"end":228.25499,"confidence":0.98950195,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.03098807856440544},{"word":"i","start":228.25499,"end":228.415,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01564331352710724},{"word":"i'm","start":228.495,"end":228.655,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03214181959629059},{"word":"not","start":228.655,"end":228.89499,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0889119803905487},{"word":"sure","start":228.89499,"end":229.39499,"confidence":0.78149414,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.09511818736791612},{"word":"i","start":230.095,"end":230.25499,"confidence":0.9741211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08158907294273376},{"word":"mean","start":230.25499,"end":230.575,"confidence":0.9902344,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.04641662538051605},{"word":"i'm","start":230.575,"end":230.81499,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05174761265516281},{"word":"i'm","start":230.81499,"end":230.97499,"confidence":0.94628906,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.02227262407541275},{"word":"a","start":230.97499,"end":231.055,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01586376130580902},{"word":"first","start":231.055,"end":231.295,"confidence":0.9980469,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.035714827477931976},{"word":"time","start":231.295,"end":231.53499,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.008187353610992432},{"word":"investor","start":231.53499,"end":231.935,"confidence":0.9069824,"punctuated_word":"investor,","sentiment":"neutral","sentiment_score":-0.034257203340530396},{"word":"so","start":231.935,"end":232.17499,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.07471553981304169},{"word":"i","start":232.17499,"end":232.415,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11252228915691376},{"word":"i","start":232.415,"end":232.575,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11129064112901688},{"word":"don't","start":232.575,"end":232.81499,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07628917694091797},{"word":"know","start":232.81499,"end":232.97499,"confidence":0.9951172,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.10369782149791718},{"word":"how","start":232.97499,"end":233.135,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.1009254828095436},{"word":"to","start":233.135,"end":233.295,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1092063933610916},{"word":"read","start":233.295,"end":233.61499,"confidence":0.99902344,"punctuated_word":"read","sentiment":"neutral","sentiment_score":-0.09200270473957062},{"word":"these","start":233.61499,"end":233.855,"confidence":0.9951172,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.11215078830718994},{"word":"things","start":233.855,"end":234.25499,"confidence":0.9160156,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.08268451690673828},{"word":"so","start":234.25499,"end":234.495,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04993605613708496},{"word":"i","start":234.495,"end":234.655,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0222870334982872},{"word":"probably","start":234.655,"end":235.135,"confidence":0.98828125,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.010035879909992218},{"word":"will","start":235.135,"end":235.375,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.003450438380241394},{"word":"find","start":235.375,"end":235.61499,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.009295441210269928},{"word":"out","start":235.61499,"end":235.855,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.020374152809381485},{"word":"in","start":235.855,"end":236.19,"confidence":0.9633789,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.039445314556360245},{"word":"in","start":236.43001,"end":236.67,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04863015562295914},{"word":"in","start":236.67,"end":236.99,"confidence":0.9902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03922020643949509},{"word":"a","start":236.99,"end":237.07,"confidence":0.9165039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02409511990845203},{"word":"year's","start":237.07,"end":237.39,"confidence":0.9560547,"punctuated_word":"year's","sentiment":"neutral","sentiment_score":-0.029145970940589905},{"word":"time","start":237.39,"end":237.63,"confidence":0.986084,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.008305054157972336},{"word":"i","start":237.63,"end":238.13,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.001015424728393555},{"word":"guess","start":238.43001,"end":238.93001,"confidence":0.9658203,"punctuated_word":"guess.","sentiment":"neutral","sentiment_score":-0.01703280210494995},{"word":"yeah","start":248.99,"end":249.405,"confidence":0.97143555,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.22408226132392883},{"word":"yeah","start":261.805,"end":262.17,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006138348951935768},{"word":"not","start":270.33002,"end":270.57,"confidence":0.8388672,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.04664746671915054},{"word":"yet","start":270.57,"end":270.89,"confidence":0.9658203,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.06350352615118027},{"word":"not","start":270.89,"end":271.05002,"confidence":0.9941406,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.07884735614061356},{"word":"yet","start":271.05002,"end":271.29,"confidence":0.9921875,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.06567362695932388},{"word":"not","start":271.29,"end":271.45,"confidence":0.9941406,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.07986747473478317},{"word":"yet","start":271.45,"end":271.61002,"confidence":0.9980469,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.08514366298913956},{"word":"at","start":271.61002,"end":271.85,"confidence":0.55126953,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.09047458320856094},{"word":"this","start":271.85,"end":272.01,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.12298566848039628},{"word":"point","start":272.01,"end":272.17,"confidence":1.0,"punctuated_word":"point","sentiment":"neutral","sentiment_score":-0.1426638960838318},{"word":"of","start":272.17,"end":272.33002,"confidence":0.8730469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.14288483560085297},{"word":"time","start":272.33002,"end":272.65002,"confidence":0.98999023,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.14332351088523865},{"word":"yeah","start":272.65002,"end":273.15002,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.002644898369908333},{"word":"yeah","start":290.23502,"end":290.71503,"confidence":0.9255371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1317933350801468},{"word":"no","start":290.71503,"end":290.875,"confidence":0.96240234,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2420305460691452},{"word":"worries","start":290.875,"end":291.195,"confidence":0.9904785,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.30342811346054077},{"word":"thank","start":291.195,"end":291.355,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4910454750061035},{"word":"you","start":291.355,"end":291.515,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5471215844154358},{"word":"so","start":291.515,"end":291.67502,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5902528762817383},{"word":"much","start":291.67502,"end":291.915,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.571234941482544},{"word":"for","start":291.915,"end":292.075,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5612921714782715},{"word":"the","start":292.075,"end":292.23502,"confidence":0.95947266,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6300250291824341},{"word":"time","start":292.23502,"end":292.49094,"confidence":0.99365234,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.6526772379875183},{"word":"you","start":296.17093,"end":296.49094,"confidence":0.8691406,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.6609904766082764},{"word":"too","start":296.49094,"end":296.81094,"confidence":0.9926758,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.5900006294250488},{"word":"bye","start":296.81094,"end":297.31094,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.3245270848274231}],"paragraphs":{"transcript":"\nHello? Yes. It is. Good. Thank you.\n\nHow are you? Yeah. That's fine. Yeah. Hi.\n\nSudarshan Kanath Sabapathy. May 1971, and we are currently at 88 Springfield Crescent, Basically, Queensland 4127. Alright. Yeah. Just started working.\n\nYeah. Yes. I just a quick one. I think you would have seen, I have requested for any investment of my funds needs to be get without I mean, needs to be get approval for from us because my wife for Deloitte and they are very stringent where we invest. Is is that something that you have you are aware of?\n\nOkay. Yes. Yeah. We I have dealt with Larissa. You remember?\n\nYes. Yeah. She's aware of it because we actually are to withdraw some of my investment that you guys have made. It's nothing no wrong on your side, but then it's it's an oversight of ours. So now we have placed a a request that before you start investing any of my funds to send us a mail or anything that we can check with the Lloyds whether we you can invest on behalf of us.\n\nYeah. Yeah. Yeah. So that's that's my that's my major concern at this point of time. Unfortunately, when when I when I made the decision to invest my superb fund, I this is an oversight of my side that they they they take it extremely serious about this one where my wife works as a partner for Deloitte.\n\nYeah. Yeah. Yeah. Yeah. And not not at at this point of time.\n\nI think my my the other one we had, I had a little bit of what do we call it? Has it tender or is my my insurance, and I think it's all sorted out now. So so we I'm good. I mean, I I'm not sure. I mean, I'm I'm a first time investor, so I I don't know how to read these things.\n\nSo I probably will find out in in in a year's time, I guess. Yeah. Yeah. Not yet. Not yet.\n\nNot yet at this point of time. Yeah. Yeah. No worries. Thank you so much for the time.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.013386410661041737},{"text":"Yes.","start":4.48,"end":4.88,"sentiment":"neutral","sentiment_score":0.09929567575454712},{"text":"It is.","start":4.88,"end":5.7,"sentiment":"neutral","sentiment_score":0.09443716332316399},{"text":"Good.","start":9.679999,"end":9.92,"sentiment":"positive","sentiment_score":0.5115760564804077},{"text":"Thank you.","start":9.92,"end":10.32,"sentiment":"positive","sentiment_score":0.5691810846328735}],"sentiment":"neutral","sentiment_score":0.2787849484011531,"num_words":7,"start":0.79999995,"end":10.32},{"sentences":[{"text":"How are you?","start":10.32,"end":11.219999,"sentiment":"neutral","sentiment_score":0.3123478591442108},{"text":"Yeah.","start":21.785,"end":22.025,"sentiment":"neutral","sentiment_score":0.08124133944511414},{"text":"That's fine.","start":22.025,"end":22.765,"sentiment":"neutral","sentiment_score":0.1986323818564415},{"text":"Yeah.","start":30.52,"end":31.02,"sentiment":"neutral","sentiment_score":0.04610707610845566},{"text":"Hi.","start":36.04,"end":36.28,"sentiment":"neutral","sentiment_score":0.020608048886060715}],"sentiment":"neutral","sentiment_score":0.18528310069814324,"num_words":8,"start":10.32,"end":36.28},{"sentences":[{"text":"Sudarshan Kanath Sabapathy.","start":36.28,"end":37.66,"sentiment":"neutral","sentiment_score":0.020833436710139114},{"text":"May 1971, and we are currently at 88 Springfield Crescent, Basically, Queensland 4127.","start":37.8,"end":45.035,"sentiment":"neutral","sentiment_score":0.022345305778659307},{"text":"Alright.","start":50.31,"end":50.81,"sentiment":"neutral","sentiment_score":0.14845681190490723},{"text":"Yeah.","start":51.43,"end":51.59,"sentiment":"neutral","sentiment_score":0.14421917498111725},{"text":"Just started working.","start":51.59,"end":52.73,"sentiment":"neutral","sentiment_score":0.17580405374368033}],"sentiment":"neutral","sentiment_score":0.05586083016047875,"num_words":21,"start":36.28,"end":52.73},{"sentences":[{"text":"Yeah.","start":52.79,"end":53.29,"sentiment":"neutral","sentiment_score":0.2165912389755249},{"text":"Yes.","start":69.525,"end":70.025,"sentiment":"neutral","sentiment_score":0.00118289515376091},{"text":"I just a quick one.","start":70.085,"end":72.405,"sentiment":"neutral","sentiment_score":-0.03038083165884018},{"text":"I think you would have seen, I have requested for any investment of my funds needs to be get without I mean, needs to be get approval for from us because my wife for Deloitte and they are very stringent where we invest.","start":72.405,"end":90.665,"sentiment":"neutral","sentiment_score":-0.12603724046155465},{"text":"Is is that something that you have you are aware of?","start":91.805,"end":95.105,"sentiment":"neutral","sentiment_score":-0.04966938969763843}],"sentiment":"neutral","sentiment_score":-0.09672286312599651,"num_words":61,"start":52.79,"end":95.105},{"sentences":[{"text":"Okay.","start":101.005,"end":101.505,"sentiment":"neutral","sentiment_score":-0.13338671624660492},{"text":"Yes.","start":108.32,"end":108.82,"sentiment":"neutral","sentiment_score":-0.1481403410434723},{"text":"Yeah.","start":121.455,"end":121.775,"sentiment":"neutral","sentiment_score":-0.005912569351494312},{"text":"We I have dealt with Larissa.","start":121.775,"end":124.355,"sentiment":"neutral","sentiment_score":-0.017872470586250227},{"text":"You remember?","start":125.215004,"end":125.955,"sentiment":"neutral","sentiment_score":0.007333945017307997}],"sentiment":"neutral","sentiment_score":-0.03454605092040517,"num_words":11,"start":101.005,"end":125.955},{"sentences":[{"text":"Yes.","start":126.175,"end":126.575005,"sentiment":"neutral","sentiment_score":0.017415646463632584},{"text":"Yeah.","start":126.575005,"end":126.975006,"sentiment":"neutral","sentiment_score":0.02336444705724716},{"text":"She's aware of it because we actually are to withdraw some of my investment that you guys have made.","start":126.975006,"end":135.05,"sentiment":"neutral","sentiment_score":-0.015588344932582817},{"text":"It's nothing no wrong on your side, but then it's it's an oversight of ours.","start":135.05,"end":140.09,"sentiment":"neutral","sentiment_score":-0.049570565298199656},{"text":"So now we have placed a a request that before you start investing any of my funds to send us a mail or anything that we can check with the Lloyds whether we you can invest on behalf of us.","start":140.09,"end":153.675,"sentiment":"neutral","sentiment_score":-0.01953540334943682}],"sentiment":"neutral","sentiment_score":-0.023425961495377123,"num_words":76,"start":126.175,"end":153.675},{"sentences":[{"text":"Yeah.","start":153.75,"end":154.25,"sentiment":"neutral","sentiment_score":0.0197652168571949},{"text":"Yeah.","start":159.7575,"end":160.2575,"sentiment":"neutral","sentiment_score":0.11135298013687134},{"text":"Yeah.","start":170.08499,"end":170.565,"sentiment":"neutral","sentiment_score":-0.04220936447381973},{"text":"So that's that's my that's my major concern at this point of time.","start":170.565,"end":174.505,"sentiment":"neutral","sentiment_score":-0.2771239154613935},{"text":"Unfortunately, when when I when I made the decision to invest my superb fund, I this is an oversight of my side that they they they take it extremely serious about this one where my wife works as a partner for Deloitte.","start":174.965,"end":190.41,"sentiment":"negative","sentiment_score":-0.5480790045999345}],"sentiment":"negative","sentiment_score":-0.4574658665806055,"num_words":58,"start":153.75,"end":190.41},{"sentences":[{"text":"Yeah.","start":190.87,"end":191.37,"sentiment":"neutral","sentiment_score":-0.058477796614170074},{"text":"Yeah.","start":197.955,"end":198.455,"sentiment":"neutral","sentiment_score":0.10685984790325163},{"text":"Yeah.","start":200.755,"end":201.255,"sentiment":"neutral","sentiment_score":0.11673130095005035},{"text":"Yeah.","start":205.235,"end":205.735,"sentiment":"neutral","sentiment_score":0.17662769556045532},{"text":"And not not at at this point of time.","start":210.84,"end":213.24,"sentiment":"neutral","sentiment_score":-0.1541612365593513}],"sentiment":"neutral","sentiment_score":-0.08043923701804417,"num_words":13,"start":190.87,"end":213.24},{"sentences":[{"text":"I think my my the other one we had, I had a little bit of what do we call it?","start":213.24,"end":218.6,"sentiment":"neutral","sentiment_score":-0.049781724065542224},{"text":"Has it tender or is my my insurance, and I think it's all sorted out now.","start":218.6,"end":224.67499,"sentiment":"neutral","sentiment_score":0.011565866880118845},{"text":"So so we I'm good.","start":225.61499,"end":227.935,"sentiment":"positive","sentiment_score":0.36323744654655454},{"text":"I mean, I I'm not sure.","start":227.935,"end":229.39499,"sentiment":"neutral","sentiment_score":-0.02680348667005698},{"text":"I mean, I'm I'm a first time investor, so I I don't know how to read these things.","start":230.095,"end":234.25499,"sentiment":"neutral","sentiment_score":-0.06973109601272477}],"sentiment":"neutral","sentiment_score":-0.006313446565316273,"num_words":65,"start":213.24,"end":234.25499},{"sentences":[{"text":"So I probably will find out in in in a year's time, I guess.","start":234.25499,"end":238.93001,"sentiment":"neutral","sentiment_score":-0.022874157210545882},{"text":"Yeah.","start":248.99,"end":249.405,"sentiment":"neutral","sentiment_score":0.22408226132392883},{"text":"Yeah.","start":261.805,"end":262.17,"sentiment":"neutral","sentiment_score":0.006138348951935768},{"text":"Not yet.","start":270.33002,"end":270.89,"sentiment":"neutral","sentiment_score":-0.055075496435165405},{"text":"Not yet.","start":270.89,"end":271.29,"sentiment":"neutral","sentiment_score":-0.07226049154996872}],"sentiment":"neutral","sentiment_score":-0.017234478332102298,"num_words":20,"start":234.25499,"end":271.29},{"sentences":[{"text":"Not yet at this point of time.","start":271.29,"end":272.65002,"sentiment":"neutral","sentiment_score":-0.11533480456897191},{"text":"Yeah.","start":272.65002,"end":273.15002,"sentiment":"neutral","sentiment_score":-0.002644898369908333},{"text":"Yeah.","start":290.23502,"end":290.71503,"sentiment":"neutral","sentiment_score":0.1317933350801468},{"text":"No worries.","start":290.71503,"end":291.195,"sentiment":"neutral","sentiment_score":0.272729329764843},{"text":"Thank you so much for the time.","start":291.195,"end":292.49094,"sentiment":"positive","sentiment_score":0.5776641879762922}],"sentiment":"neutral","sentiment_score":0.21727293222728702,"num_words":18,"start":271.29,"end":292.49094},{"sentences":[{"text":"You too.","start":296.17093,"end":296.81094,"sentiment":"positive","sentiment_score":0.6254955530166626},{"text":"Bye.","start":296.81094,"end":297.31094,"sentiment":"neutral","sentiment_score":0.3245270848274231}],"sentiment":"positive","sentiment_score":0.5251727302869161,"num_words":3,"start":296.17093,"end":297.31094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Is this Sebastian?\n\nChannel 1: Yes. It is.\n\nChannel 0: It's Jenna here phoning from Oakview Financial. How are you today?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: I'm well. Thank you. Just before I go any further, I just let need to let you know that our calls are recorded for quality and coach coaching purposes. Is that okay with you?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Wonderful. Wonderful. And just a quick security check to make sure that I am speaking with Sebastian.\n\nChannel 1: Yeah.\n\nChannel 0: I would just can you just please confirm your full name, date of birth, and your address, please?\n\nChannel 1: Hi. Sudarshan Kanath Sabapathy. May 1971, and we are currently at 88 Springfield Crescent, Basically, Queensland 4127.\n\nChannel 0: Fantastic. Thank you so much for that, Sebastian. How's your day been?\n\nChannel 1: Alright. Yeah. Just started working. Yeah.\n\nChannel 0: Oh, that's good. That's good. This is I was only phoning for a quick check-in just to see how you're traveling and how everything's going, if you had any questions or needed any assistance with any of the advice for you've received recently?\n\nChannel 1: Yes. I just a quick one. I think you would have seen, I have requested for any investment of my funds needs to be get without I mean, needs to be get approval for from us because my wife for Deloitte and they are very stringent where we invest.\n\nChannel 0: Yep. Okay.\n\nChannel 1: Is is that something that you have you are aware of?\n\nChannel 0: I'm not sure, to be honest with you, if that is the case. I know that\n\nChannel 1: Okay.\n\nChannel 0: there is there's some they call it politically exposed people and\n\nChannel 1: Yes.\n\nChannel 0: all that kind of nature. So I will talk with the adviser to make sure that they're aware of that and if there's any additional information they need to do or provide you with. Has\n\nChannel 1: Yeah. We I have dealt with Larissa. You\n\nChannel 0: yes.\n\nChannel 1: remember? Yes. Yeah.\n\nChannel 0: Yes.\n\nChannel 1: She's aware of it because we actually are to withdraw some of my investment that you guys have made. It's nothing no wrong on your side, but then it's it's an oversight of ours. So now we have placed a a request that before you start investing any of my funds to send us a mail or anything that we can check with the Lloyds whether we you can invest on behalf of us. Yeah.\n\nChannel 0: Okay. Alright. No worries. I will leave that with me. I'll have a chat with Larissa\n\nChannel 1: Yeah.\n\nChannel 0: and make sure that that's in process, and we'll reach back out to you and confirm and discuss.\n\nChannel 1: Yeah. So that's that's my that's my major concern at this point of time. Unfortunately,\n\nChannel 0: Yep.\n\nChannel 1: when when I when I made the decision to invest my superb fund, I this is an oversight of my side that they they they take it extremely serious about this one where my\n\nChannel 0: Yeah.\n\nChannel 1: wife works as\n\nChannel 0: Yeah.\n\nChannel 1: a partner for Deloitte. Yeah.\n\nChannel 0: Yes. Yep. Yes. No. That's I understand that 100%.\n\nThat's fine. Leave that with me.\n\nChannel 1: Yeah.\n\nChannel 0: I'll speak with Larissa,\n\nChannel 1: Yeah.\n\nChannel 0: and Larissa will likely reach out to you and make contact.\n\nChannel 1: Yeah.\n\nChannel 0: So okay. And then anything else that I can help with?\n\nChannel 1: And not not at at this point of time. I think my my the other one we had, I had a little bit of what do we call it? Has it tender or is my my insurance, and I think it's\n\nChannel 0: Yes.\n\nChannel 1: all sorted out now. So so we I'm good. I mean, I I'm not sure. I mean, I'm I'm a first time investor, so I I don't know how to read these things. So I probably will find out in in in a year's time, I guess.\n\nChannel 0: Yeah. Yeah. So what will happen is you'll have your your catch ups with your adviser, your reviews,\n\nChannel 1: Yeah.\n\nChannel 0: and they'll run through everything with you. I just wanted to reach out to see how you are going and make sure that you're happy with everything. And the only question I actually had for yourself\n\nChannel 1: Yeah.\n\nChannel 0: was, did you end up arranging your estate planning needs, your will and enduring power of attorney\n\nChannel 1: Not yet.\n\nChannel 0: yet?\n\nChannel 1: Not yet. Not yet at this point\n\nChannel 0: No.\n\nChannel 1: of time. Yeah.\n\nChannel 0: That's okay. That's alright. Just I'll just update the notes to make sure that's on file, but I will definitely get the your concerns surrounding the request with the investment funds actioned, and someone will reach out to you\n\nChannel 1: Yeah. No worries. Thank you so much for the time.\n\nChannel 0: shortly. Oh, no. Thank you, Sebastian. I hope you have a lovely day.\n\nChannel 1: You too. Bye.\n\nChannel 0: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.013386410661041737}],"sentiment":"neutral","sentiment_score":0.013386410661041737,"channel":1,"num_words":1,"start":0.79999995,"end":1.3},{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.02925451099872589},{"text":"Is this Sebastian?","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.022609203432997067}],"sentiment":"neutral","sentiment_score":0.024270530324429274,"channel":0,"num_words":4,"start":2.1599998,"end":3.46},{"sentences":[{"text":"Yes.","start":4.48,"end":4.88,"sentiment":"neutral","sentiment_score":0.09929567575454712},{"text":"It is.","start":4.88,"end":5.7,"sentiment":"neutral","sentiment_score":0.09443716332316399}],"sentiment":"neutral","sentiment_score":0.09605666746695836,"channel":1,"num_words":3,"start":4.48,"end":5.7},{"sentences":[{"text":"It's Jenna here phoning from Oakview Financial.","start":6.0,"end":8.42,"sentiment":"neutral","sentiment_score":0.11338033101388387},{"text":"How are you today?","start":8.48,"end":9.46,"sentiment":"neutral","sentiment_score":0.1933002471923828}],"sentiment":"neutral","sentiment_score":0.14244211871515622,"channel":0,"num_words":11,"start":6.0,"end":9.46},{"sentences":[{"text":"Good.","start":9.679999,"end":9.92,"sentiment":"positive","sentiment_score":0.5115760564804077},{"text":"Thank you.","start":9.92,"end":10.32,"sentiment":"positive","sentiment_score":0.5691810846328735},{"text":"How are you?","start":10.32,"end":11.219999,"sentiment":"neutral","sentiment_score":0.3123478591442108}],"sentiment":"positive","sentiment_score":0.4311636338631312,"channel":1,"num_words":6,"start":9.679999,"end":11.219999},{"sentences":[{"text":"I'm well.","start":11.599999,"end":12.24,"sentiment":"positive","sentiment_score":0.35664311051368713},{"text":"Thank you.","start":12.24,"end":12.98,"sentiment":"positive","sentiment_score":0.5336637496948242},{"text":"Just before I go any further, I just let need to let you know that our calls are recorded for quality and coach coaching purposes.","start":13.355,"end":20.314999,"sentiment":"neutral","sentiment_score":0.04355525985360145},{"text":"Is that okay with you?","start":20.314999,"end":21.615,"sentiment":"neutral","sentiment_score":0.04272051677107811}],"sentiment":"neutral","sentiment_score":0.09067934707683675,"channel":0,"num_words":34,"start":11.599999,"end":21.615},{"sentences":[{"text":"Yeah.","start":21.785,"end":22.025,"sentiment":"neutral","sentiment_score":0.08124133944511414},{"text":"That's fine.","start":22.025,"end":22.765,"sentiment":"neutral","sentiment_score":0.1986323818564415}],"sentiment":"neutral","sentiment_score":0.15950203438599905,"channel":1,"num_words":3,"start":21.785,"end":22.765},{"sentences":[{"text":"Wonderful.","start":23.195,"end":23.695,"sentiment":"positive","sentiment_score":0.5597454309463501},{"text":"Wonderful.","start":23.835,"end":24.335,"sentiment":"positive","sentiment_score":0.4947822093963623},{"text":"And just a quick security check to make sure that I am speaking with Sebastian.","start":24.634998,"end":30.72,"sentiment":"neutral","sentiment_score":0.0820386417210102}],"sentiment":"neutral","sentiment_score":0.13441807447987444,"channel":0,"num_words":17,"start":23.195,"end":30.72},{"sentences":[{"text":"Yeah.","start":30.52,"end":31.02,"sentiment":"neutral","sentiment_score":0.04610707610845566}],"sentiment":"neutral","sentiment_score":0.04610707610845566,"channel":1,"num_words":1,"start":30.52,"end":31.02},{"sentences":[{"text":"I would just can you just please confirm your full name, date of birth, and your address, please?","start":30.72,"end":35.3,"sentiment":"neutral","sentiment_score":0.03865752545081907}],"sentiment":"neutral","sentiment_score":0.03865752545081907,"channel":0,"num_words":18,"start":30.72,"end":35.3},{"sentences":[{"text":"Hi.","start":36.04,"end":36.28,"sentiment":"neutral","sentiment_score":0.020608048886060715},{"text":"Sudarshan Kanath Sabapathy.","start":36.28,"end":37.66,"sentiment":"neutral","sentiment_score":0.020833436710139114},{"text":"May 1971, and we are currently at 88 Springfield Crescent, Basically, Queensland 4127.","start":37.8,"end":45.035,"sentiment":"neutral","sentiment_score":0.022345305778659307}],"sentiment":"neutral","sentiment_score":0.02197631377288524,"channel":1,"num_words":17,"start":36.04,"end":45.035},{"sentences":[{"text":"Fantastic.","start":45.695,"end":46.195,"sentiment":"positive","sentiment_score":0.5948861837387085},{"text":"Thank you so much for that, Sebastian.","start":46.335,"end":48.195,"sentiment":"positive","sentiment_score":0.6626729028565543},{"text":"How's your day been?","start":48.335,"end":49.394997,"sentiment":"positive","sentiment_score":0.4527011215686798}],"sentiment":"positive","sentiment_score":0.587033415834109,"channel":0,"num_words":12,"start":45.695,"end":49.394997},{"sentences":[{"text":"Alright.","start":50.31,"end":50.81,"sentiment":"neutral","sentiment_score":0.14845681190490723},{"text":"Yeah.","start":51.43,"end":51.59,"sentiment":"neutral","sentiment_score":0.14421917498111725},{"text":"Just started working.","start":51.59,"end":52.73,"sentiment":"neutral","sentiment_score":0.17580405374368033},{"text":"Yeah.","start":52.79,"end":53.29,"sentiment":"neutral","sentiment_score":0.2165912389755249}],"sentiment":"neutral","sentiment_score":0.17277989784876505,"channel":1,"num_words":6,"start":50.31,"end":53.29},{"sentences":[{"text":"Oh, that's good.","start":54.254997,"end":55.11,"sentiment":"positive","sentiment_score":0.39454830686251324},{"text":"That's good.","start":55.11,"end":55.93,"sentiment":"positive","sentiment_score":0.4460824877023697},{"text":"This is I was only phoning for a quick check-in just to see how you're traveling and how everything's going, if you had any questions or needed any assistance with any of the advice for you've received recently?","start":56.15,"end":67.955,"sentiment":"neutral","sentiment_score":0.06904267480498866}],"sentiment":"neutral","sentiment_score":0.10928910554841507,"channel":0,"num_words":43,"start":54.254997,"end":67.955},{"sentences":[{"text":"Yes.","start":69.525,"end":70.025,"sentiment":"neutral","sentiment_score":0.00118289515376091},{"text":"I just a quick one.","start":70.085,"end":72.405,"sentiment":"neutral","sentiment_score":-0.03038083165884018},{"text":"I think you would have seen, I have requested for any investment of my funds needs to be get without I mean, needs to be get approval for from us because my wife for Deloitte and they are very stringent where we invest.","start":72.405,"end":90.665,"sentiment":"neutral","sentiment_score":-0.12603724046155465}],"sentiment":"neutral","sentiment_score":-0.11368005312218958,"channel":1,"num_words":49,"start":69.525,"end":90.665},{"sentences":[{"text":"Yep.","start":90.27,"end":90.67,"sentiment":"neutral","sentiment_score":-0.00232350523583591},{"text":"Okay.","start":90.67,"end":91.005,"sentiment":"neutral","sentiment_score":-0.004621271975338459}],"sentiment":"neutral","sentiment_score":-0.0034723886055871844,"channel":0,"num_words":2,"start":90.27,"end":91.005},{"sentences":[{"text":"Is is that something that you have you are aware of?","start":91.805,"end":95.105,"sentiment":"neutral","sentiment_score":-0.04966938969763843}],"sentiment":"neutral","sentiment_score":-0.04966938969763843,"channel":1,"num_words":11,"start":91.805,"end":95.105},{"sentences":[{"text":"I'm not sure, to be honest with you, if that is the case.","start":96.924995,"end":100.445,"sentiment":"neutral","sentiment_score":-0.3263304531574249},{"text":"I know that","start":100.445,"end":101.085,"sentiment":"neutral","sentiment_score":-0.1606298287709554}],"sentiment":"neutral","sentiment_score":-0.2952615860849619,"channel":0,"num_words":16,"start":96.924995,"end":101.085},{"sentences":[{"text":"Okay.","start":101.005,"end":101.505,"sentiment":"neutral","sentiment_score":-0.13338671624660492}],"sentiment":"neutral","sentiment_score":-0.13338671624660492,"channel":1,"num_words":1,"start":101.005,"end":101.505},{"sentences":[{"text":"there is there's some they call it politically exposed people and","start":101.085,"end":108.6,"sentiment":"negative","sentiment_score":-0.3464409492232583}],"sentiment":"negative","sentiment_score":-0.3464409492232583,"channel":0,"num_words":11,"start":101.085,"end":108.6},{"sentences":[{"text":"Yes.","start":108.32,"end":108.82,"sentiment":"neutral","sentiment_score":-0.1481403410434723}],"sentiment":"neutral","sentiment_score":-0.1481403410434723,"channel":1,"num_words":1,"start":108.32,"end":108.82},{"sentences":[{"text":"all that kind of nature.","start":108.6,"end":111.020004,"sentiment":"neutral","sentiment_score":-0.2757369697093964},{"text":"So I will talk with the adviser to make sure that they're aware of that and if there's any additional information they need to do or provide you with.","start":111.08,"end":121.235,"sentiment":"neutral","sentiment_score":-0.10989334023204343},{"text":"Has","start":121.235,"end":121.735,"sentiment":"neutral","sentiment_score":-0.013805287890136242}],"sentiment":"neutral","sentiment_score":-0.13083991437618223,"channel":0,"num_words":35,"start":108.6,"end":121.735},{"sentences":[{"text":"Yeah.","start":121.455,"end":121.775,"sentiment":"neutral","sentiment_score":-0.005912569351494312},{"text":"We I have dealt with Larissa.","start":121.775,"end":124.355,"sentiment":"neutral","sentiment_score":-0.017872470586250227},{"text":"You","start":125.215004,"end":125.455,"sentiment":"neutral","sentiment_score":0.008416608907282352}],"sentiment":"neutral","sentiment_score":-0.013091347995214164,"channel":1,"num_words":8,"start":121.455,"end":125.455},{"sentences":[{"text":"yes.","start":125.395004,"end":125.895004,"sentiment":"neutral","sentiment_score":0.01002094428986311}],"sentiment":"neutral","sentiment_score":0.01002094428986311,"channel":0,"num_words":1,"start":125.395004,"end":125.895004},{"sentences":[{"text":"remember?","start":125.455,"end":125.955,"sentiment":"neutral","sentiment_score":0.006251281127333641},{"text":"Yes.","start":126.175,"end":126.575005,"sentiment":"neutral","sentiment_score":0.017415646463632584},{"text":"Yeah.","start":126.575005,"end":126.975006,"sentiment":"neutral","sentiment_score":0.02336444705724716}],"sentiment":"neutral","sentiment_score":0.015677124882737797,"channel":1,"num_words":3,"start":125.455,"end":126.975006},{"sentences":[{"text":"Yes.","start":126.595,"end":127.095,"sentiment":"neutral","sentiment_score":0.03479798883199692}],"sentiment":"neutral","sentiment_score":0.03479798883199692,"channel":0,"num_words":1,"start":126.595,"end":127.095},{"sentences":[{"text":"She's aware of it because we actually are to withdraw some of my investment that you guys have made.","start":126.975006,"end":135.05,"sentiment":"neutral","sentiment_score":-0.015588344932582817},{"text":"It's nothing no wrong on your side, but then it's it's an oversight of ours.","start":135.05,"end":140.09,"sentiment":"neutral","sentiment_score":-0.049570565298199656},{"text":"So now we have placed a a request that before you start investing any of my funds to send us a mail or anything that we can check with the Lloyds whether we you can invest on behalf of us.","start":140.09,"end":153.675,"sentiment":"neutral","sentiment_score":-0.01953540334943682},{"text":"Yeah.","start":153.75,"end":154.25,"sentiment":"neutral","sentiment_score":0.0197652168571949}],"sentiment":"neutral","sentiment_score":-0.024018506004164615,"channel":1,"num_words":75,"start":126.975006,"end":154.25},{"sentences":[{"text":"Okay.","start":154.145,"end":154.645,"sentiment":"neutral","sentiment_score":0.029294075444340702},{"text":"Alright.","start":154.705,"end":155.185,"sentiment":"neutral","sentiment_score":0.058307014405727386},{"text":"No worries.","start":155.185,"end":155.905,"sentiment":"neutral","sentiment_score":0.08655466139316559},{"text":"I will leave that with me.","start":155.905,"end":157.665,"sentiment":"neutral","sentiment_score":0.08924588685234387},{"text":"I'll have a chat with Larissa","start":157.665,"end":159.365,"sentiment":"neutral","sentiment_score":0.0989684375623862}],"sentiment":"neutral","sentiment_score":0.08687477244529873,"channel":0,"num_words":16,"start":154.145,"end":159.365},{"sentences":[{"text":"Yeah.","start":159.7575,"end":160.2575,"sentiment":"neutral","sentiment_score":0.11135298013687134}],"sentiment":"neutral","sentiment_score":0.11135298013687134,"channel":1,"num_words":1,"start":159.7575,"end":160.2575},{"sentences":[{"text":"and make sure that that's in process, and we'll reach back out to you and confirm and discuss.","start":159.96,"end":169.18001,"sentiment":"neutral","sentiment_score":0.08676847856905726}],"sentiment":"neutral","sentiment_score":0.08676847856905726,"channel":0,"num_words":18,"start":159.96,"end":169.18001},{"sentences":[{"text":"Yeah.","start":170.08499,"end":170.565,"sentiment":"neutral","sentiment_score":-0.04220936447381973},{"text":"So that's that's my that's my major concern at this point of time.","start":170.565,"end":174.505,"sentiment":"neutral","sentiment_score":-0.2771239154613935},{"text":"Unfortunately,","start":174.965,"end":175.465,"sentiment":"negative","sentiment_score":-0.4847790598869324}],"sentiment":"neutral","sentiment_score":-0.27530662169059117,"channel":1,"num_words":15,"start":170.08499,"end":175.465},{"sentences":[{"text":"Yep.","start":175.08,"end":175.305,"sentiment":"negative","sentiment_score":-0.5066178441047668}],"sentiment":"negative","sentiment_score":-0.5066178441047668,"channel":0,"num_words":1,"start":175.08,"end":175.305},{"sentences":[{"text":"when when I when I made the decision to invest my superb fund, I this is an oversight of my side that they they they take it extremely serious about this one where my","start":175.845,"end":187.43,"sentiment":"negative","sentiment_score":-0.5985807189170052}],"sentiment":"negative","sentiment_score":-0.5985807189170052,"channel":1,"num_words":34,"start":175.845,"end":187.43},{"sentences":[{"text":"Yeah.","start":187.385,"end":187.62,"sentiment":"neutral","sentiment_score":-0.2796948552131653}],"sentiment":"neutral","sentiment_score":-0.2796948552131653,"channel":0,"num_words":1,"start":187.385,"end":187.62},{"sentences":[{"text":"wife works as","start":187.43,"end":188.15,"sentiment":"neutral","sentiment_score":-0.32934703429539997}],"sentiment":"neutral","sentiment_score":-0.32934703429539997,"channel":1,"num_words":3,"start":187.43,"end":188.15},{"sentences":[{"text":"Yeah.","start":188.09999,"end":188.59999,"sentiment":"neutral","sentiment_score":-0.23975148797035217}],"sentiment":"neutral","sentiment_score":-0.23975148797035217,"channel":0,"num_words":1,"start":188.09999,"end":188.59999},{"sentences":[{"text":"a partner for Deloitte.","start":188.15,"end":190.41,"sentiment":"neutral","sentiment_score":-0.2986883968114853},{"text":"Yeah.","start":190.87,"end":191.37,"sentiment":"neutral","sentiment_score":-0.058477796614170074}],"sentiment":"neutral","sentiment_score":-0.2506462767720222,"channel":1,"num_words":5,"start":188.15,"end":191.37},{"sentences":[{"text":"Yes.","start":191.7,"end":191.86,"sentiment":"neutral","sentiment_score":-0.032488130033016205},{"text":"Yep.","start":191.86,"end":192.18,"sentiment":"neutral","sentiment_score":-0.04981943964958191},{"text":"Yes.","start":192.18,"end":192.58,"sentiment":"neutral","sentiment_score":-0.03572529926896095},{"text":"No.","start":192.58,"end":192.73999,"sentiment":"neutral","sentiment_score":-0.2010284662246704},{"text":"That's I understand that 100%.","start":192.73999,"end":195.4,"sentiment":"neutral","sentiment_score":-0.12473564445972443}],"sentiment":"neutral","sentiment_score":-0.10474883971942796,"channel":0,"num_words":9,"start":191.7,"end":195.4},{"sentences":[{"text":"That's fine.","start":195.86,"end":196.65999,"sentiment":"neutral","sentiment_score":0.03638279065489769},{"text":"Leave that with me.","start":196.65999,"end":197.87999,"sentiment":"neutral","sentiment_score":-0.057229901663959026}],"sentiment":"neutral","sentiment_score":-0.026025670891006786,"channel":0,"num_words":6,"start":195.86,"end":197.87999},{"sentences":[{"text":"Yeah.","start":197.955,"end":198.455,"sentiment":"neutral","sentiment_score":0.10685984790325163}],"sentiment":"neutral","sentiment_score":0.10685984790325163,"channel":1,"num_words":1,"start":197.955,"end":198.455},{"sentences":[{"text":"I'll speak with Larissa,","start":198.98,"end":200.36,"sentiment":"neutral","sentiment_score":0.06931815668940544}],"sentiment":"neutral","sentiment_score":0.06931815668940544,"channel":0,"num_words":4,"start":198.98,"end":200.36},{"sentences":[{"text":"Yeah.","start":200.755,"end":201.255,"sentiment":"neutral","sentiment_score":0.11673130095005035}],"sentiment":"neutral","sentiment_score":0.11673130095005035,"channel":1,"num_words":1,"start":200.755,"end":201.255},{"sentences":[{"text":"and Larissa will likely reach out to you and make contact.","start":200.9,"end":204.89499,"sentiment":"neutral","sentiment_score":0.14510097761045804}],"sentiment":"neutral","sentiment_score":0.14510097761045804,"channel":0,"num_words":11,"start":200.9,"end":204.89499},{"sentences":[{"text":"Yeah.","start":205.235,"end":205.735,"sentiment":"neutral","sentiment_score":0.17662769556045532}],"sentiment":"neutral","sentiment_score":0.17662769556045532,"channel":1,"num_words":1,"start":205.235,"end":205.735},{"sentences":[{"text":"So okay.","start":206.715,"end":207.61499,"sentiment":"neutral","sentiment_score":0.22396286576986313},{"text":"And then anything else that I can help with?","start":207.75499,"end":210.575,"sentiment":"neutral","sentiment_score":0.1394590801662869}],"sentiment":"neutral","sentiment_score":0.15482340482148257,"channel":0,"num_words":11,"start":206.715,"end":210.575},{"sentences":[{"text":"And not not at at this point of time.","start":210.84,"end":213.24,"sentiment":"neutral","sentiment_score":-0.1541612365593513},{"text":"I think my my the other one we had, I had a little bit of what do we call it?","start":213.24,"end":218.6,"sentiment":"neutral","sentiment_score":-0.049781724065542224},{"text":"Has it tender or is my my insurance, and I think it's","start":218.6,"end":223.45499,"sentiment":"neutral","sentiment_score":-0.03600663443406423}],"sentiment":"neutral","sentiment_score":-0.06866256642814089,"channel":1,"num_words":41,"start":210.84,"end":223.45499},{"sentences":[{"text":"Yes.","start":223.37,"end":223.87,"sentiment":"neutral","sentiment_score":0.08412748575210571}],"sentiment":"neutral","sentiment_score":0.08412748575210571,"channel":0,"num_words":1,"start":223.37,"end":223.87},{"sentences":[{"text":"all sorted out now.","start":223.45499,"end":224.67499,"sentiment":"neutral","sentiment_score":0.15428337082266808},{"text":"So so we I'm good.","start":225.61499,"end":227.935,"sentiment":"positive","sentiment_score":0.36323744654655454},{"text":"I mean, I I'm not sure.","start":227.935,"end":229.39499,"sentiment":"neutral","sentiment_score":-0.02680348667005698},{"text":"I mean, I'm I'm a first time investor, so I I don't know how to read these things.","start":230.095,"end":234.25499,"sentiment":"neutral","sentiment_score":-0.06973109601272477},{"text":"So I probably will find out in in in a year's time, I guess.","start":234.25499,"end":238.93001,"sentiment":"neutral","sentiment_score":-0.022874157210545882}],"sentiment":"neutral","sentiment_score":0.01483195461332798,"channel":1,"num_words":47,"start":223.45499,"end":238.93001},{"sentences":[{"text":"Yeah.","start":238.825,"end":239.305,"sentiment":"neutral","sentiment_score":0.08408654481172562},{"text":"Yeah.","start":239.305,"end":239.625,"sentiment":"neutral","sentiment_score":0.11885789036750792},{"text":"So what will happen is you'll have your your catch ups with your adviser, your reviews,","start":239.625,"end":248.45999,"sentiment":"neutral","sentiment_score":0.1727897021919489}],"sentiment":"neutral","sentiment_score":0.1648655372361342,"channel":0,"num_words":18,"start":238.825,"end":248.45999},{"sentences":[{"text":"Yeah.","start":248.99,"end":249.405,"sentiment":"neutral","sentiment_score":0.22408226132392883}],"sentiment":"neutral","sentiment_score":0.22408226132392883,"channel":1,"num_words":1,"start":248.99,"end":249.405},{"sentences":[{"text":"and they'll run through everything with you.","start":249.08,"end":251.58,"sentiment":"neutral","sentiment_score":0.2419074922800064},{"text":"I just wanted to reach out to see how you are going and make sure that you're happy with everything.","start":251.72,"end":257.67502,"sentiment":"positive","sentiment_score":0.35924812108278276},{"text":"And the only question I actually had for yourself","start":258.535,"end":261.195,"sentiment":"neutral","sentiment_score":0.018200872672928706}],"sentiment":"neutral","sentiment_score":0.2511700756020016,"channel":0,"num_words":36,"start":249.08,"end":261.195},{"sentences":[{"text":"Yeah.","start":261.805,"end":262.17,"sentiment":"neutral","sentiment_score":0.006138348951935768}],"sentiment":"neutral","sentiment_score":0.006138348951935768,"channel":1,"num_words":1,"start":261.805,"end":262.17},{"sentences":[{"text":"was, did you end up arranging your estate planning needs, your will and enduring power of attorney","start":261.815,"end":269.115,"sentiment":"neutral","sentiment_score":-0.013711050645831753}],"sentiment":"neutral","sentiment_score":-0.013711050645831753,"channel":0,"num_words":17,"start":261.815,"end":269.115},{"sentences":[{"text":"Not yet.","start":270.33002,"end":270.89,"sentiment":"neutral","sentiment_score":-0.055075496435165405}],"sentiment":"neutral","sentiment_score":-0.055075496435165405,"channel":1,"num_words":2,"start":270.33002,"end":270.89},{"sentences":[{"text":"yet?","start":270.87,"end":271.37,"sentiment":"neutral","sentiment_score":-0.04296345263719559}],"sentiment":"neutral","sentiment_score":-0.04296345263719559,"channel":0,"num_words":1,"start":270.87,"end":271.37},{"sentences":[{"text":"Not yet.","start":270.89,"end":271.29,"sentiment":"neutral","sentiment_score":-0.07226049154996872},{"text":"Not yet at this point","start":271.29,"end":272.17,"sentiment":"neutral","sentiment_score":-0.10422705709934235}],"sentiment":"neutral","sentiment_score":-0.09509375265666417,"channel":1,"num_words":7,"start":270.89,"end":272.17},{"sentences":[{"text":"No.","start":272.15,"end":272.65,"sentiment":"neutral","sentiment_score":-0.15401747822761536}],"sentiment":"neutral","sentiment_score":-0.15401747822761536,"channel":0,"num_words":1,"start":272.15,"end":272.65},{"sentences":[{"text":"of time.","start":272.17,"end":272.65002,"sentiment":"neutral","sentiment_score":-0.1431041732430458},{"text":"Yeah.","start":272.65002,"end":273.15002,"sentiment":"neutral","sentiment_score":-0.002644898369908333}],"sentiment":"neutral","sentiment_score":-0.09628441495199998,"channel":1,"num_words":3,"start":272.17,"end":273.15002},{"sentences":[{"text":"That's okay.","start":273.43,"end":273.99,"sentiment":"neutral","sentiment_score":0.09702801704406738},{"text":"That's alright.","start":273.99,"end":274.63,"sentiment":"neutral","sentiment_score":0.17563049495220184},{"text":"Just I'll just update the notes to make sure that's on file, but I will definitely get the your concerns surrounding the request with the investment funds actioned, and someone will reach out to you","start":274.63,"end":289.91095,"sentiment":"neutral","sentiment_score":0.09253540326442038}],"sentiment":"neutral","sentiment_score":0.09702708046787824,"channel":0,"num_words":39,"start":273.43,"end":289.91095},{"sentences":[{"text":"Yeah.","start":290.23502,"end":290.71503,"sentiment":"neutral","sentiment_score":0.1317933350801468},{"text":"No worries.","start":290.71503,"end":291.195,"sentiment":"neutral","sentiment_score":0.272729329764843},{"text":"Thank you so much for the time.","start":291.195,"end":292.49094,"sentiment":"positive","sentiment_score":0.5776641879762922}],"sentiment":"positive","sentiment_score":0.4720901310443878,"channel":1,"num_words":10,"start":290.23502,"end":292.49094},{"sentences":[{"text":"shortly.","start":293.01096,"end":293.25095,"sentiment":"neutral","sentiment_score":0.189553901553154},{"text":"Oh, no.","start":293.25095,"end":293.57095,"sentiment":"neutral","sentiment_score":0.029267527163028717},{"text":"Thank you, Sebastian.","start":293.57095,"end":294.53094,"sentiment":"neutral","sentiment_score":0.13801679015159607},{"text":"I hope you have a lovely day.","start":294.53094,"end":295.99094,"sentiment":"positive","sentiment_score":0.8487113629068647}],"sentiment":"positive","sentiment_score":0.507932220514004,"channel":0,"num_words":13,"start":293.01096,"end":295.99094},{"sentences":[{"text":"You too.","start":296.17093,"end":296.81094,"sentiment":"positive","sentiment_score":0.6254955530166626},{"text":"Bye.","start":296.81094,"end":297.31094,"sentiment":"neutral","sentiment_score":0.3245270848274231}],"sentiment":"positive","sentiment_score":0.5251727302869161,"channel":1,"num_words":3,"start":296.17093,"end":297.31094},{"sentences":[{"text":"Okay.","start":297.73096,"end":298.05093,"sentiment":"neutral","sentiment_score":0.19832909107208252},{"text":"Bye.","start":298.05093,"end":298.55093,"sentiment":"neutral","sentiment_score":-0.09655556082725524}],"sentiment":"neutral","sentiment_score":0.05088676512241364,"channel":0,"num_words":2,"start":297.73096,"end":298.55093}]},"summary":{"result":"success","short":"A representative from Oakview Financial calls Sebastian to check in on his investment needs and make sure he is okay with it. The representative confirms Sebastian's personal information and asks about his recent investment fund. Sebastian explains that he is not interested in investing any funds at this point of time and will wait to hear from his adviser. The representative notes the conversation and promises to follow up with Sebastian."},"intents":{"segments":[{"text":"This is I was only phoning for a quick check-in just to see how you're traveling and how everything's going, if you had any questions or needed any assistance with any of the advice for you've received recently? Yes.","start_word":138,"end_word":176,"intents":[{"intent":"Check-in","confidence_score":0.25900456}]},{"text":"I just a quick one. I think you would have seen, I have requested for any investment of my funds needs to be get without I mean, needs to be get approval for from us because my wife for Deloitte and they are very stringent where we invest. Yep.","start_word":177,"end_word":225,"intents":[{"intent":"Request investment approval","confidence_score":0.5072663}]},{"text":"So I will talk with the adviser to make sure that they're aware of that and if there's any additional information they need to do or provide you with. Has Yeah.","start_word":272,"end_word":302,"intents":[{"intent":"Inform adviser about interest","confidence_score":0.00002049257},{"intent":"Re Obtain information","confidence_score":2.5153797e-8}]},{"text":"She's aware of it because we actually are to withdraw some of my investment that you guys have made. It's nothing no wrong on your side, but then it's it's an oversight of ours. So now we have placed a a request that before you start investing any of my funds to send us a mail or anything that we can check with the Lloyds whether we you can invest on behalf of us. Yeah.","start_word":315,"end_word":389,"intents":[{"intent":"Inquire about investment withdrawal","confidence_score":0.002528979},{"intent":"Request investment verification","confidence_score":0.0049373424}]},{"text":"I'll have a chat with Larissa Yeah. and make sure that that's in process, and we'll reach back out to you and confirm and discuss. Yeah.","start_word":400,"end_word":425,"intents":[{"intent":"Confirm intention to talk with larissa","confidence_score":0.00000655308}]},{"text":"So that's that's my that's my major concern at this point of time. Unfortunately, Yep.","start_word":426,"end_word":440,"intents":[{"intent":"Express concern about investment decision","confidence_score":0.062147196}]},{"text":"Has it tender or is my my insurance, and I think it's Yes.","start_word":558,"end_word":570,"intents":[{"intent":"Clarify information","confidence_score":0.0014651504}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Is this Sebastian? Yes. It is. It's Jenna here phoning from Oakview Financial. How are you today?","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.09799742698669434},{"text":"Good. Thank you.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.5310067534446716},{"text":"How are you?","start_word":22,"end_word":24,"sentiment":"neutral","sentiment_score":0.3250642418861389},{"text":"I'm well. Thank you.","start_word":25,"end_word":28,"sentiment":"positive","sentiment_score":0.4131608009338379},{"text":"Just before I go any further, I just let need to let you know that our calls are recorded for quality and coach coaching purposes. Is that okay with you? Yeah. That's fine.","start_word":29,"end_word":61,"sentiment":"neutral","sentiment_score":0.06288960576057434},{"text":"Wonderful. Wonderful.","start_word":62,"end_word":63,"sentiment":"positive","sentiment_score":0.5272638201713562},{"text":"And just a quick security check to make sure that I am speaking with Sebastian. Yeah. I would just can you just please confirm your full name, date of birth, and your address, please? Hi. Sudarshan Kanath Sabapathy. May 1971, and we are currently at 88 Springfield Crescent, Basically, Queensland 4127.","start_word":64,"end_word":114,"sentiment":"neutral","sentiment_score":0.0424797385931015},{"text":"Fantastic. Thank you so much for that, Sebastian. How's your day been?","start_word":115,"end_word":126,"sentiment":"positive","sentiment_score":0.5705796480178833},{"text":"Alright. Yeah. Just started working. Yeah.","start_word":127,"end_word":132,"sentiment":"neutral","sentiment_score":0.17587769031524658},{"text":"Oh, that's good. That's good.","start_word":133,"end_word":137,"sentiment":"positive","sentiment_score":0.4193282127380371},{"text":"This is I was only phoning for a quick check-in just to see how you're traveling and how everything's going, if you had any questions or needed any assistance with any of the advice for you've received recently? Yes. I just a quick one. I think you would have seen, I have requested for any investment of my funds needs to be get without I mean, needs to be get approval for from us because my wife for Deloitte and they are very stringent where we invest. Yep. Okay. Is is that something that you have you are aware of? I'm not sure, to be honest with you, if that is the case. I know that Okay. there is there's some they call it politically exposed people and Yes. all that kind of nature. So I will talk with the adviser to make sure that they're aware of that and if there's any additional information they need to do or provide you with. Has Yeah. We I have dealt with Larissa. You yes. remember? Yes. Yeah. Yes. She's aware of it because we actually are to withdraw some of my investment that you guys have made. It's nothing no wrong on your side, but then it's it's an oversight of ours. So now we have placed a a request that before you start investing any of my funds to send us a mail or anything that we can check with the Lloyds whether we you can invest on behalf of us. Yeah. Okay. Alright. No worries. I will leave that with me. I'll have a chat with Larissa Yeah. and make sure that that's in process, and we'll reach back out to you and confirm and discuss. Yeah. So that's that's my that's my major concern at this point of time.","start_word":138,"end_word":438,"sentiment":"neutral","sentiment_score":-0.0604713254939282},{"text":"Unfortunately, Yep. when when I when I made the decision to invest my superb fund, I this is an oversight of my side that they they they take it extremely serious about this one where my Yeah.","start_word":439,"end_word":475,"sentiment":"negative","sentiment_score":-0.569215714931488},{"text":"wife works as Yeah. a partner for Deloitte. Yeah. Yes. Yep. Yes. No. That's I understand that 100%. That's fine. Leave that with me. Yeah. I'll speak with Larissa, Yeah. and Larissa will likely reach out to you and make contact. Yeah. So okay. And then anything else that I can help with? And not not at at this point of time. I think my my the other one we had, I had a little bit of what do we call it? Has it tender or is my my insurance, and I think it's Yes. all sorted out now.","start_word":476,"end_word":574,"sentiment":"neutral","sentiment_score":-0.011333236414374727},{"text":"So so we I'm good.","start_word":575,"end_word":579,"sentiment":"positive","sentiment_score":0.3801718354225158},{"text":"I mean, I I'm not sure. I mean, I'm I'm a first time investor, so I I don't know how to read these things. So I probably will find out in in in a year's time, I guess. Yeah. Yeah. So what will happen is you'll have your your catch ups with your adviser, your reviews, Yeah. and they'll run through everything with you.","start_word":580,"end_word":643,"sentiment":"neutral","sentiment_score":0.04686667025089264},{"text":"I just wanted to reach out to see how you are going and make sure that you're happy with everything.","start_word":644,"end_word":663,"sentiment":"positive","sentiment_score":0.3647499680519104},{"text":"And the only question I actually had for yourself Yeah. was, did you end up arranging your estate planning needs, your will and enduring power of attorney Not yet. yet? Not yet. Not yet at this point No. of time. Yeah. That's okay. That's alright. Just I'll just update the notes to make sure that's on file, but I will definitely get the your concerns surrounding the request with the investment funds actioned, and someone will reach out to you Yeah. No worries.","start_word":664,"end_word":746,"sentiment":"neutral","sentiment_score":0.04415464028716087},{"text":"Thank you so much for the time.","start_word":747,"end_word":753,"sentiment":"positive","sentiment_score":0.5870407819747925},{"text":"shortly. Oh, no. Thank you, Sebastian.","start_word":754,"end_word":759,"sentiment":"neutral","sentiment_score":0.12092745304107666},{"text":"I hope you have a lovely day. You too.","start_word":760,"end_word":768,"sentiment":"positive","sentiment_score":0.7853972315788269},{"text":"Bye. Okay. Bye.","start_word":769,"end_word":771,"sentiment":"neutral","sentiment_score":0.23007845878601071}],"average":{"sentiment":"neutral","sentiment_score":0.020780222565353865}}}}