{"metadata":{"transaction_key":"deprecated","request_id":"019e9546-183a-7751-8333-a41df0dd5112","sha256":"b2df78b1f22828314eacbf20ec3594b05f978cc010671685fa1dd1d8d0f46a6b","created":"2026-06-05T00:54:20.486Z","duration":41.90394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":51},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.83691406,"words":[{"word":"ronald","start":6.08,"end":6.58,"confidence":0.83691406,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.10499776154756546}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.10499776154756546}],"sentiment":"neutral","sentiment_score":0.10499776154756546,"num_words":1,"start":6.08,"end":6.58}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an","confidence":1.0,"words":[{"word":"hi","start":0.08,"end":0.32,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05373873561620712},{"word":"if","start":0.32,"end":0.48,"confidence":0.9970703,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03767912834882736},{"word":"you","start":0.48,"end":0.64,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02423102036118507},{"word":"record","start":0.64,"end":0.96,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.02067721262574196},{"word":"your","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0203402116894722},{"word":"name","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.02429954893887043},{"word":"and","start":1.4399999,"end":1.68,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.025805803015828133},{"word":"reason","start":1.68,"end":2.08,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.030601510778069496},{"word":"for","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.023158123716712},{"word":"calling","start":2.24,"end":2.74,"confidence":0.99902344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.02905997820198536},{"word":"i'll","start":2.8,"end":3.04,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04249832034111023},{"word":"see","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.04062240198254585},{"word":"if","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02917673997581005},{"word":"this","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.021988295018672943},{"word":"person","start":3.6,"end":4.0,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.030557792633771896},{"word":"is","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.018783049657940865},{"word":"available","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.02969802543520927},{"word":"thanks","start":13.28,"end":13.78,"confidence":0.9890137,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5428599119186401},{"word":"please","start":14.214999,"end":14.615,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.03432434797286987},{"word":"stay","start":14.615,"end":15.014999,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.023574747145175937},{"word":"on","start":15.014999,"end":15.094999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.019874945282936096},{"word":"the","start":15.094999,"end":15.334999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.112217478454113},{"word":"line","start":15.334999,"end":15.834999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.1049637645483017},{"word":"i'm","start":37.91,"end":38.15,"confidence":0.7714844,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4326476454734802},{"word":"sorry","start":38.15,"end":38.629997,"confidence":0.97314453,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4666594862937927},{"word":"this","start":38.629997,"end":38.87,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.7175915837287903},{"word":"person","start":38.87,"end":39.27,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.619942843914032},{"word":"is","start":39.27,"end":39.43,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6209679841995239},{"word":"not","start":39.43,"end":39.67,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.563523530960083},{"word":"available","start":39.67,"end":40.17,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5175316333770752},{"word":"if","start":40.55,"end":40.71,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.18485675752162933},{"word":"you","start":40.71,"end":40.87,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11221559345722198},{"word":"would","start":40.87,"end":41.03,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.11314110457897186},{"word":"like","start":41.03,"end":41.27,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.12580393254756927},{"word":"to","start":41.27,"end":41.43,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17610736191272736},{"word":"leave","start":41.43,"end":41.59,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.14602641761302948},{"word":"an","start":41.59,"end":41.90394,"confidence":0.92578125,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09034203737974168}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.32,"sentiment":"neutral","sentiment_score":0.05373873561620712},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.66,"sentiment":"neutral","sentiment_score":0.02807357267010957},{"text":"Thanks.","start":13.28,"end":13.78,"sentiment":"positive","sentiment_score":0.5428599119186401},{"text":"Please stay on the line.","start":14.214999,"end":15.834999,"sentiment":"neutral","sentiment_score":0.035831418633460996},{"text":"I'm sorry.","start":37.91,"end":38.629997,"sentiment":"negative","sentiment_score":-0.4496535658836365}],"sentiment":"neutral","sentiment_score":0.013025030866265297,"num_words":25,"start":0.08,"end":38.629997},{"sentences":[{"text":"This person is not available.","start":38.629997,"end":40.17,"sentiment":"negative","sentiment_score":-0.6079115152359009},{"text":"If you would like to leave an","start":40.55,"end":41.90394,"sentiment":"neutral","sentiment_score":-0.13549902928727015}],"sentiment":"neutral","sentiment_score":-0.3323375650991996,"num_words":12,"start":38.629997,"end":41.90394}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.32,"sentiment":"neutral","sentiment_score":0.05373873561620712},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.66,"sentiment":"neutral","sentiment_score":0.02807357267010957}],"sentiment":"neutral","sentiment_score":0.029583288137527072,"channel":1,"num_words":17,"start":0.08,"end":4.66},{"sentences":[{"text":"Ronald.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.10499776154756546}],"sentiment":"neutral","sentiment_score":0.10499776154756546,"channel":0,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"Thanks.","start":13.28,"end":13.78,"sentiment":"positive","sentiment_score":0.5428599119186401},{"text":"Please stay on the line.","start":14.214999,"end":15.834999,"sentiment":"neutral","sentiment_score":0.035831418633460996},{"text":"I'm sorry.","start":37.91,"end":38.629997,"sentiment":"negative","sentiment_score":-0.4496535658836365},{"text":"This person is not available.","start":38.629997,"end":40.17,"sentiment":"negative","sentiment_score":-0.6079115152359009},{"text":"If you would like to leave an","start":40.55,"end":41.90394,"sentiment":"neutral","sentiment_score":-0.13549902928727015}],"sentiment":"neutral","sentiment_score":-0.20826704539358615,"channel":1,"num_words":20,"start":13.28,"end":41.90394}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an"},"intents":{"segments":[{"text":"Thanks.","start_word":18,"end_word":18,"intents":[{"intent":"Record caller information","confidence_score":0.14152688}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.03758326172828674},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.5428599119186401},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":0.04735347628593445},{"text":"I'm sorry. This person is not available.","start_word":24,"end_word":30,"sentiment":"negative","sentiment_score":-0.5262137651443481},{"text":"If you would like to leave an","start_word":31,"end_word":37,"sentiment":"neutral","sentiment_score":-0.146597221493721}],"average":{"sentiment":"neutral","sentiment_score":-0.08833546731986251}}}}