{"metadata":{"transaction_key":"deprecated","request_id":"019fa5e6-9248-7f40-91fe-956bae41b775","sha256":"57ea4240cb4334179e56536826229455f61cd33db8b03917344a7199d44e89f9","created":"2026-07-27T23:26:21.141Z","duration":107.20794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":367,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":403,"output_tokens":403},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":403,"output_tokens":20}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. Alistair, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful. Thank you for asking. Alastair, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Alastair, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Alister, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of August. Mhmm. Mhmm. Mhmm. Yep. Alright. Okay. That that would be okay. No worries. Thank you, Alice. Have a good day. Alright. Thank you. Thank you. Bye bye.","confidence":0.9980469,"words":[{"word":"hi","start":2.3999999,"end":2.72,"confidence":0.68066406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1493542194366455},{"word":"good","start":2.72,"end":3.04,"confidence":0.5283203,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3160724341869354},{"word":"morning","start":3.04,"end":3.54,"confidence":0.9387207,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.29802945256233215},{"word":"alistair","start":4.24,"end":4.72,"confidence":0.77893066,"punctuated_word":"Alistair,","sentiment":"neutral","sentiment_score":0.28600046038627625},{"word":"it's","start":4.72,"end":5.22,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.3221392035484314},{"word":"ronald","start":5.6,"end":6.1,"confidence":0.9550781,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.21837088465690613},{"word":"from","start":6.24,"end":6.74,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2364313155412674},{"word":"cloud","start":6.7999997,"end":7.2799997,"confidence":0.58740234,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.2034117579460144},{"word":"solution","start":7.2799997,"end":7.7599998,"confidence":0.9375,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.2135224491357803},{"word":"it","start":7.7599998,"end":8.26,"confidence":0.99316406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.20403367280960083},{"word":"how","start":9.04,"end":9.28,"confidence":0.9633789,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2672473192214966},{"word":"are","start":9.28,"end":9.36,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.24140028655529025},{"word":"you","start":9.36,"end":9.5199995,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2706414759159088},{"word":"doing","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2671451270580292},{"word":"today","start":9.76,"end":10.26,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2456100583076477},{"word":"i'm","start":12.559999,"end":13.059999,"confidence":0.9526367,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6986957788467407},{"word":"doing","start":13.12,"end":13.5199995,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.7542508840560913},{"word":"wonderful","start":13.5199995,"end":14.0199995,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.759986162185669},{"word":"thank","start":14.16,"end":14.32,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6706504225730896},{"word":"you","start":14.32,"end":14.48,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.67140132188797},{"word":"for","start":14.48,"end":14.719999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6502466201782227},{"word":"asking","start":14.719999,"end":15.219999,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6273561716079712},{"word":"alastair","start":16.085,"end":16.585,"confidence":0.8413086,"punctuated_word":"Alastair,","sentiment":"neutral","sentiment_score":0.10150699317455292},{"word":"i","start":16.645,"end":16.725,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.074830561876297},{"word":"hope","start":16.725,"end":16.965,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.08263563364744186},{"word":"you","start":16.965,"end":17.205,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.058570630848407745},{"word":"still","start":17.205,"end":17.525,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.04939290136098862},{"word":"remember","start":17.525,"end":18.005,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.05941559374332428},{"word":"the","start":18.005,"end":18.164999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05553187057375908},{"word":"company","start":18.164999,"end":18.645,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.08005718886852264},{"word":"because","start":18.645,"end":19.045,"confidence":0.6347656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.04888258874416351},{"word":"the","start":19.045,"end":19.205,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04869024455547333},{"word":"last","start":19.205,"end":19.445,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.028929300606250763},{"word":"time","start":19.445,"end":19.685,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.05807197839021683},{"word":"that","start":19.685,"end":19.925,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06493427604436874},{"word":"we","start":19.925,"end":20.085,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0756843090057373},{"word":"touched","start":20.085,"end":20.404999,"confidence":0.52685547,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.09188631922006608},{"word":"base","start":20.404999,"end":20.645,"confidence":0.99121094,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.07242628931999207},{"word":"with","start":20.645,"end":20.884998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07643712311983109},{"word":"you","start":20.884998,"end":21.045,"confidence":0.92163086,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.07440446317195892},{"word":"it","start":21.045,"end":21.205,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04279695451259613},{"word":"was","start":21.205,"end":21.445,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03766632452607155},{"word":"october","start":21.445,"end":21.925,"confidence":1.0,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.050617802888154984},{"word":"of","start":21.925,"end":22.085,"confidence":0.9716797,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05202993378043175},{"word":"last","start":22.085,"end":22.404999,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.03811080381274223},{"word":"year","start":22.404999,"end":22.904999,"confidence":0.96655273,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.052058953791856766},{"word":"and","start":23.445,"end":23.945,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.052902981638908386},{"word":"during","start":24.085,"end":24.404999,"confidence":0.87890625,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.03752441704273224},{"word":"that","start":24.404999,"end":24.724998,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.044335246086120605},{"word":"time","start":24.724998,"end":25.044998,"confidence":0.98339844,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.039943668991327286},{"word":"i","start":25.044998,"end":25.204998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04899226874113083},{"word":"was","start":25.204998,"end":25.704998,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.036709077656269073},{"word":"trying","start":25.845,"end":26.164999,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.04631246626377106},{"word":"to","start":26.164999,"end":26.404999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04332410544157028},{"word":"arrange","start":26.404999,"end":26.805,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.05479158088564873},{"word":"a","start":26.805,"end":26.965,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05498718470335007},{"word":"meeting","start":26.965,"end":27.285,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.05347235128283501},{"word":"with","start":27.285,"end":27.525,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05256647616624832},{"word":"you","start":27.525,"end":27.845,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07256108522415161},{"word":"together","start":27.845,"end":28.324999,"confidence":0.9277344,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.056769657880067825},{"word":"with","start":28.324999,"end":28.564999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06816615909337997},{"word":"my","start":28.564999,"end":28.805,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.07942921668291092},{"word":"cto","start":28.805,"end":29.305,"confidence":0.9788411,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.06784768402576447},{"word":"mister","start":29.445,"end":29.845,"confidence":0.9914551,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.05800726264715195},{"word":"bajit","start":29.845,"end":30.345,"confidence":0.6883138,"punctuated_word":"Bajit","sentiment":"neutral","sentiment_score":0.05484016239643097},{"word":"singh","start":30.404999,"end":30.904999,"confidence":0.9069824,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.0629163458943367},{"word":"to","start":31.449999,"end":31.849998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06504663825035095},{"word":"introduce","start":31.849998,"end":32.35,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.06863635778427124},{"word":"our","start":32.489998,"end":32.73,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06764989346265793},{"word":"company","start":32.73,"end":33.05,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.07871361076831818},{"word":"and","start":33.05,"end":33.29,"confidence":0.97998047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08093391358852386},{"word":"our","start":33.29,"end":33.53,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.057674530893564224},{"word":"services","start":33.53,"end":34.03,"confidence":0.9995117,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.052217159420251846},{"word":"name","start":35.05,"end":35.21,"confidence":0.9375,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.05823739245533943},{"word":"of","start":35.21,"end":35.37,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03887789323925972},{"word":"the","start":35.37,"end":35.53,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05247862637042999},{"word":"company","start":35.53,"end":35.93,"confidence":0.99902344,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.06661690771579742},{"word":"again","start":35.93,"end":36.17,"confidence":0.8774414,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.056594666093587875},{"word":"alastair","start":36.17,"end":36.649998,"confidence":0.7210083,"punctuated_word":"Alastair,","sentiment":"neutral","sentiment_score":0.0717351883649826},{"word":"it's","start":36.649998,"end":36.97,"confidence":0.99365234,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0740399956703186},{"word":"cloud","start":36.97,"end":37.449997,"confidence":0.6459961,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.0757966861128807},{"word":"solution","start":37.449997,"end":37.93,"confidence":0.9741211,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.06046159565448761},{"word":"it","start":37.93,"end":38.43,"confidence":0.9875488,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.054911233484745026},{"word":"we","start":39.21,"end":39.449997,"confidence":0.796875,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.04935551434755325},{"word":"are","start":39.449997,"end":39.61,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04346254467964173},{"word":"a","start":39.61,"end":40.11,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05662361904978752},{"word":"managed","start":40.329998,"end":40.73,"confidence":0.7895508,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.06495247781276703},{"word":"service","start":40.73,"end":41.21,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.04268759489059448},{"word":"provider","start":41.21,"end":41.71,"confidence":0.9941406,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.048239946365356445},{"word":"we","start":41.93,"end":42.09,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.05107033997774124},{"word":"are","start":42.09,"end":42.25,"confidence":0.9790039,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.049229662865400314},{"word":"also","start":42.25,"end":42.57,"confidence":0.9951172,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.05017724260687828},{"word":"microsoft","start":42.57,"end":43.07,"confidence":0.9301758,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.06686308234930038},{"word":"trusted","start":43.129997,"end":43.61,"confidence":0.9873047,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.07205142080783844},{"word":"partner","start":43.61,"end":44.11,"confidence":0.99902344,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.08131510764360428},{"word":"providing","start":44.775,"end":45.175,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.0618232898414135},{"word":"services","start":45.175,"end":45.675,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.05675153806805611},{"word":"for","start":45.815,"end":46.315,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07685903459787369},{"word":"cloud","start":46.375,"end":46.775,"confidence":0.96435547,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.07522381842136383},{"word":"solutions","start":46.775,"end":47.275,"confidence":0.8371582,"punctuated_word":"solutions,","sentiment":"neutral","sentiment_score":0.06914890557527542},{"word":"cybersecurity","start":47.655,"end":48.155,"confidence":0.85498047,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.05977826565504074},{"word":"backup","start":49.175,"end":49.655,"confidence":0.95410156,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.05655231326818466},{"word":"and","start":49.655,"end":49.815,"confidence":0.85498047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.058334872126579285},{"word":"recovery","start":49.815,"end":50.315,"confidence":0.98779297,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.07234631478786469},{"word":"sharepoint","start":50.535,"end":51.035,"confidence":0.9838867,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.06393539160490036},{"word":"manage","start":51.655,"end":52.055,"confidence":0.66503906,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.06031731888651848},{"word":"three","start":52.055,"end":52.295,"confidence":0.98828125,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.05442541837692261},{"word":"sixty","start":52.295,"end":52.614998,"confidence":0.8359375,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.04411504417657852},{"word":"five","start":52.614998,"end":53.015,"confidence":0.97436523,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.059875741600990295},{"word":"power","start":53.015,"end":53.415,"confidence":0.9658203,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.08128023892641068},{"word":"bi","start":53.415,"end":53.815,"confidence":0.81762695,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.06087817996740341},{"word":"and","start":53.815,"end":53.895,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04477974772453308},{"word":"many","start":53.895,"end":54.215,"confidence":0.99902344,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.046500954777002335},{"word":"more","start":54.215,"end":54.715,"confidence":0.99902344,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.04152624309062958},{"word":"and","start":55.175,"end":55.575,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.033432669937610626},{"word":"the","start":55.575,"end":55.735,"confidence":0.37280273,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02680929563939571},{"word":"reason","start":55.735,"end":56.055,"confidence":0.99609375,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.03941157087683678},{"word":"for","start":56.055,"end":56.295,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02907632850110531},{"word":"my","start":56.295,"end":56.455,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.05256984382867813},{"word":"call","start":56.455,"end":56.614998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05237659811973572},{"word":"today","start":56.614998,"end":56.934998,"confidence":0.9980469,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.058094728738069534},{"word":"alister","start":56.934998,"end":57.434998,"confidence":0.6335449,"punctuated_word":"Alister,","sentiment":"neutral","sentiment_score":0.039125800132751465},{"word":"same","start":57.575,"end":57.815,"confidence":0.99609375,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.03649391978979111},{"word":"thing","start":57.815,"end":58.055,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.04418257251381874},{"word":"as","start":58.055,"end":58.215,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05561390891671181},{"word":"before","start":58.215,"end":58.715,"confidence":0.8269043,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.04741424322128296},{"word":"we're","start":59.45,"end":59.690002,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.019214458763599396},{"word":"only","start":59.690002,"end":60.09,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.02247929573059082},{"word":"hoping","start":60.09,"end":60.41,"confidence":0.9980469,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.03453696146607399},{"word":"to","start":60.41,"end":60.57,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0417972207069397},{"word":"arrange","start":60.57,"end":60.89,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.05197075381875038},{"word":"an","start":60.89,"end":61.13,"confidence":0.9970703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.049831077456474304},{"word":"introductory","start":61.13,"end":61.63,"confidence":0.9951172,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.05455811321735382},{"word":"meeting","start":61.850002,"end":62.25,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.056436218321323395},{"word":"with","start":62.25,"end":62.41,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05895616114139557},{"word":"you","start":62.41,"end":62.73,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06864489614963531},{"word":"simply","start":62.73,"end":63.05,"confidence":0.8183594,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.0565226748585701},{"word":"to","start":63.05,"end":63.21,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.055747248232364655},{"word":"introduce","start":63.21,"end":63.690002,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.05417376011610031},{"word":"our","start":63.690002,"end":63.93,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05240963399410248},{"word":"company","start":63.93,"end":64.41,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.06334665417671204},{"word":"only","start":64.41,"end":64.73,"confidence":0.8886719,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.07080351561307907},{"word":"for","start":64.73,"end":65.05,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06465540081262589},{"word":"future","start":65.05,"end":65.45,"confidence":0.9951172,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.06963790953159332},{"word":"reference","start":65.45,"end":65.95,"confidence":0.96069336,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.06611981242895126},{"word":"and","start":66.65,"end":67.15,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04600799083709717},{"word":"we're","start":67.21,"end":67.53,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.04511161893606186},{"word":"hoping","start":67.53,"end":67.85,"confidence":0.99316406,"punctuated_word":"hoping,","sentiment":"neutral","sentiment_score":0.056628674268722534},{"word":"sir","start":67.85,"end":68.01,"confidence":0.9995117,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.0650121197104454},{"word":"that","start":68.01,"end":68.17,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06654587388038635},{"word":"you","start":68.17,"end":68.33,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06304144114255905},{"word":"have","start":68.33,"end":68.49,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.049510806798934937},{"word":"an","start":68.49,"end":68.65,"confidence":0.96875,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05131600797176361},{"word":"available","start":68.65,"end":69.130005,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.03761082515120506},{"word":"time","start":69.130005,"end":69.45,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.05095718801021576},{"word":"next","start":69.45,"end":69.770004,"confidence":0.99902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.03935188055038452},{"word":"month","start":69.770004,"end":70.270004,"confidence":0.87231445,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.046254850924015045},{"word":"maybe","start":70.57,"end":70.89,"confidence":0.9970703,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.043492503464221954},{"word":"on","start":70.89,"end":71.130005,"confidence":0.9790039,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.043560370802879333},{"word":"first","start":71.130005,"end":71.37,"confidence":0.9951172,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.04097295552492142},{"word":"or","start":71.37,"end":71.61,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.03477015346288681},{"word":"second","start":71.61,"end":71.93,"confidence":0.99609375,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.041333019733428955},{"word":"week","start":71.93,"end":72.17,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.03258707746863365},{"word":"of","start":72.17,"end":72.33,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03721470385789871},{"word":"august","start":72.33,"end":72.825,"confidence":0.8989258,"punctuated_word":"August.","sentiment":"neutral","sentiment_score":0.04159069061279297},{"word":"mhmm","start":77.865,"end":78.365,"confidence":0.93896484,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05546987429261208},{"word":"mhmm","start":80.66499,"end":81.16499,"confidence":0.94140625,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.033570289611816406},{"word":"mhmm","start":82.34499,"end":82.84499,"confidence":0.8786621,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.04179587960243225},{"word":"yep","start":93.9,"end":94.4,"confidence":0.71691895,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.044253215193748474},{"word":"alright","start":95.91293,"end":96.15294,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05452066287398338},{"word":"okay","start":96.15294,"end":96.632935,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06264271587133408},{"word":"that","start":96.632935,"end":96.87293,"confidence":0.5341797,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.08431494981050491},{"word":"that","start":96.87293,"end":97.11294,"confidence":0.90234375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08978014439344406},{"word":"would","start":97.11294,"end":97.272934,"confidence":0.49951172,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1046714037656784},{"word":"be","start":97.272934,"end":97.51293,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.11539068073034286},{"word":"okay","start":97.51293,"end":98.01293,"confidence":0.99365234,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1199895441532135},{"word":"no","start":99.11294,"end":99.352936,"confidence":0.8491211,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.19968216121196747},{"word":"worries","start":99.352936,"end":99.852936,"confidence":0.967041,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.14494779706001282},{"word":"thank","start":99.91293,"end":100.15294,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24245695769786835},{"word":"you","start":100.15294,"end":100.39294,"confidence":0.99316406,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.312913179397583},{"word":"alice","start":100.39294,"end":100.71294,"confidence":0.6772461,"punctuated_word":"Alice.","sentiment":"neutral","sentiment_score":0.333118736743927},{"word":"have","start":100.71294,"end":100.952934,"confidence":0.71875,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4059932231903076},{"word":"a","start":100.952934,"end":101.032936,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4373874962329865},{"word":"good","start":101.032936,"end":101.19293,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3575562834739685},{"word":"day","start":101.19293,"end":101.69293,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.3633612096309662},{"word":"alright","start":102.55293,"end":102.952934,"confidence":0.9970703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.119802325963974},{"word":"thank","start":102.952934,"end":103.19293,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3097432255744934},{"word":"you","start":103.19293,"end":103.51293,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3043171167373657},{"word":"thank","start":103.51293,"end":103.75294,"confidence":0.9243164,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3287788927555084},{"word":"you","start":103.75294,"end":103.992935,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2994117736816406},{"word":"bye","start":103.992935,"end":104.23293,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1580067276954651},{"word":"bye","start":104.23293,"end":104.73293,"confidence":0.9995117,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.11583228409290314}],"paragraphs":{"transcript":"\nHi. Good morning. Alistair, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Alastair, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Alastair, it's Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Alister, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of August. Mhmm. Mhmm.\n\nMhmm. Yep. Alright. Okay. That that would be okay.\n\nNo worries. Thank you, Alice. Have a good day. Alright. Thank you.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.72,"sentiment":"neutral","sentiment_score":0.1493542194366455},{"text":"Good morning.","start":2.72,"end":3.54,"sentiment":"neutral","sentiment_score":0.3070509433746338},{"text":"Alistair, it's Ronald from Cloud Solution IT.","start":4.24,"end":8.26,"sentiment":"neutral","sentiment_score":0.24055853486061096},{"text":"How are you doing today?","start":9.04,"end":10.26,"sentiment":"neutral","sentiment_score":0.2584088534116745},{"text":"I'm doing wonderful.","start":12.559999,"end":14.0199995,"sentiment":"positive","sentiment_score":0.7376442750295004}],"sentiment":"neutral","sentiment_score":0.33068571901983684,"num_words":18,"start":2.3999999,"end":14.0199995},{"sentences":[{"text":"Thank you for asking.","start":14.16,"end":15.219999,"sentiment":"positive","sentiment_score":0.6549136340618134},{"text":"Alastair, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":16.085,"end":22.904999,"sentiment":"neutral","sentiment_score":0.061482043315966926},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":23.445,"end":34.03,"sentiment":"neutral","sentiment_score":0.05767672233007572},{"text":"Name of the company again, Alastair, it's Cloud Solution IT.","start":35.05,"end":38.43,"sentiment":"neutral","sentiment_score":0.0609750185161829},{"text":"We are a managed service provider.","start":39.21,"end":41.71,"sentiment":"neutral","sentiment_score":0.05088694952428341}],"sentiment":"neutral","sentiment_score":0.09250094311338075,"num_words":71,"start":14.16,"end":41.71},{"sentences":[{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":41.93,"end":54.715,"sentiment":"neutral","sentiment_score":0.060606379508972165},{"text":"And the reason for my call today, Alister, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":55.175,"end":65.95,"sentiment":"neutral","sentiment_score":0.049240104733936245},{"text":"And we're hoping, sir, that you have an available time next month, maybe on first or second week of August.","start":66.65,"end":72.825,"sentiment":"neutral","sentiment_score":0.04664353765547276},{"text":"Mhmm.","start":77.865,"end":78.365,"sentiment":"neutral","sentiment_score":-0.05546987429261208},{"text":"Mhmm.","start":80.66499,"end":81.16499,"sentiment":"neutral","sentiment_score":-0.033570289611816406}],"sentiment":"neutral","sentiment_score":0.049813247739504546,"num_words":78,"start":41.93,"end":81.16499},{"sentences":[{"text":"Mhmm.","start":82.34499,"end":82.84499,"sentiment":"neutral","sentiment_score":-0.04179587960243225},{"text":"Yep.","start":93.9,"end":94.4,"sentiment":"neutral","sentiment_score":0.044253215193748474},{"text":"Alright.","start":95.91293,"end":96.15294,"sentiment":"neutral","sentiment_score":0.05452066287398338},{"text":"Okay.","start":96.15294,"end":96.632935,"sentiment":"neutral","sentiment_score":0.06264271587133408},{"text":"That that would be okay.","start":96.632935,"end":98.01293,"sentiment":"neutral","sentiment_score":0.10282934457063675}],"sentiment":"neutral","sentiment_score":0.07041860413220194,"num_words":9,"start":82.34499,"end":98.01293},{"sentences":[{"text":"No worries.","start":99.11294,"end":99.852936,"sentiment":"neutral","sentiment_score":0.17231497913599014},{"text":"Thank you, Alice.","start":99.91293,"end":100.71294,"sentiment":"neutral","sentiment_score":0.29616295794645947},{"text":"Have a good day.","start":100.71294,"end":101.69293,"sentiment":"positive","sentiment_score":0.3910745531320572},{"text":"Alright.","start":102.55293,"end":102.952934,"sentiment":"neutral","sentiment_score":0.119802325963974},{"text":"Thank you.","start":102.952934,"end":103.51293,"sentiment":"neutral","sentiment_score":0.30703017115592957}],"sentiment":"neutral","sentiment_score":0.2942733094096184,"num_words":12,"start":99.11294,"end":103.51293},{"sentences":[{"text":"Thank you.","start":103.51293,"end":103.992935,"sentiment":"neutral","sentiment_score":0.3140953332185745},{"text":"Bye bye.","start":103.992935,"end":104.73293,"sentiment":"neutral","sentiment_score":0.1369195058941841}],"sentiment":"neutral","sentiment_score":0.22550741955637932,"num_words":4,"start":103.51293,"end":104.73293}]}}]},{"alternatives":[{"transcript":"Hello? I'm okay, Ronald. How are you? Yep. Thank you for asking, but I don't think we need any of those services listed, to be honest, Ronald. We're Google School number one. And then number two, we're we're not gonna really do any managed services at the moment. But thank you for thinking of us. I will remember your name because it's very memorable. If I need anything, I'll give you guys a call. Alright. Lovely. Thank you. You too. Okay. K. Bye bye.","confidence":0.99902344,"words":[{"word":"hello","start":0.24,"end":0.74,"confidence":0.98095703,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.023037223145365715},{"word":"i'm","start":10.48,"end":10.719999,"confidence":0.9472656,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2593380808830261},{"word":"okay","start":10.719999,"end":11.12,"confidence":0.9746094,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.262703537940979},{"word":"ronald","start":11.12,"end":11.44,"confidence":0.98706055,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.26205164194107056},{"word":"how","start":11.44,"end":11.599999,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.29960834980010986},{"word":"are","start":11.599999,"end":11.759999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2336724549531937},{"word":"you","start":11.759999,"end":12.259999,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2884245216846466},{"word":"yep","start":23.535,"end":24.035,"confidence":0.8869629,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05066012591123581},{"word":"thank","start":74.935,"end":75.095,"confidence":0.3630371,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.01796865463256836},{"word":"you","start":75.095,"end":75.255005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010770708322525024},{"word":"for","start":75.255005,"end":75.495,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.054651908576488495},{"word":"asking","start":75.495,"end":75.815,"confidence":0.8417969,"punctuated_word":"asking,","sentiment":"neutral","sentiment_score":0.026804674416780472},{"word":"but","start":75.815,"end":76.055,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.06375192850828171},{"word":"i","start":76.055,"end":76.135,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16878582537174225},{"word":"don't","start":76.135,"end":76.295,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.16517247259616852},{"word":"think","start":76.295,"end":76.535,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.192001610994339},{"word":"we","start":76.535,"end":77.015,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.16315464675426483},{"word":"need","start":77.015,"end":77.255005,"confidence":0.86865234,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1747027337551117},{"word":"any","start":77.255005,"end":77.415,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.14625252783298492},{"word":"of","start":77.415,"end":77.575005,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.14386163651943207},{"word":"those","start":77.575005,"end":77.895004,"confidence":1.0,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.07400330901145935},{"word":"services","start":77.895004,"end":78.375,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.04388958215713501},{"word":"listed","start":78.375,"end":78.775,"confidence":0.9538574,"punctuated_word":"listed,","sentiment":"neutral","sentiment_score":-0.057385511696338654},{"word":"to","start":78.775,"end":78.935,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10585515201091766},{"word":"be","start":78.935,"end":79.015,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07835941016674042},{"word":"honest","start":79.015,"end":79.255005,"confidence":0.9921875,"punctuated_word":"honest,","sentiment":"neutral","sentiment_score":-0.05782364681363106},{"word":"ronald","start":79.255005,"end":79.755005,"confidence":0.9980469,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":-0.07967814058065414},{"word":"we're","start":79.895004,"end":80.295,"confidence":0.99072266,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.07414145767688751},{"word":"google","start":80.295,"end":80.615,"confidence":0.7993164,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":-0.033829186111688614},{"word":"school","start":80.615,"end":80.855,"confidence":0.51464844,"punctuated_word":"School","sentiment":"neutral","sentiment_score":-0.05341946333646774},{"word":"number","start":80.855,"end":81.095,"confidence":0.7939453,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.028915470466017723},{"word":"one","start":81.095,"end":81.335,"confidence":0.75756836,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.043608658015728},{"word":"and","start":81.335,"end":81.495,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.048577580600976944},{"word":"then","start":81.495,"end":81.735,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.0448598712682724},{"word":"number","start":81.735,"end":82.055,"confidence":0.95947266,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.02741388790309429},{"word":"two","start":82.055,"end":82.555,"confidence":0.9951172,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":-0.04490291327238083},{"word":"we're","start":83.255005,"end":83.575,"confidence":0.986084,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.08557584136724472},{"word":"we're","start":83.575,"end":83.735,"confidence":0.89624023,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.11210530996322632},{"word":"not","start":83.735,"end":83.895004,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1530058979988098},{"word":"gonna","start":83.895004,"end":84.135,"confidence":0.8408203,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.1194181591272354},{"word":"really","start":84.135,"end":84.375,"confidence":0.99902344,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.12136460840702055},{"word":"do","start":84.375,"end":84.535,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.13600873947143555},{"word":"any","start":84.535,"end":85.035,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.13951462507247925},{"word":"managed","start":85.175,"end":85.675,"confidence":0.99121094,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":-0.09434567391872406},{"word":"services","start":86.67,"end":87.07,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.0992860347032547},{"word":"at","start":87.07,"end":87.229996,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1284593790769577},{"word":"the","start":87.229996,"end":87.31,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10439944267272948},{"word":"moment","start":87.31,"end":87.63,"confidence":0.8208008,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.13642093539237976},{"word":"but","start":87.63,"end":88.13,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.06868617981672287},{"word":"thank","start":88.35,"end":88.59,"confidence":0.9091797,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.15437816083431244},{"word":"you","start":88.59,"end":88.67,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13652217388153076},{"word":"for","start":88.67,"end":88.83,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2153346687555313},{"word":"thinking","start":88.83,"end":89.15,"confidence":1.0,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":0.1434372514486313},{"word":"of","start":89.15,"end":89.39,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.16837793588638306},{"word":"us","start":89.39,"end":89.89,"confidence":0.99902344,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.18131272494792935},{"word":"i","start":90.11,"end":90.43,"confidence":0.97265625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1548774391412735},{"word":"will","start":90.43,"end":90.67,"confidence":0.9604492,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1379302442073822},{"word":"remember","start":90.67,"end":90.909996,"confidence":0.96435547,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.1570901870727539},{"word":"your","start":90.909996,"end":91.07,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1957799345254898},{"word":"name","start":91.07,"end":91.229996,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.2564031779766083},{"word":"because","start":91.229996,"end":91.47,"confidence":0.9277344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.15632885694503784},{"word":"it's","start":91.47,"end":91.71,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2659183144569397},{"word":"very","start":91.71,"end":92.11,"confidence":1.0,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.2292242795228958},{"word":"memorable","start":92.11,"end":92.61,"confidence":0.99194336,"punctuated_word":"memorable.","sentiment":"neutral","sentiment_score":0.1706591546535492},{"word":"if","start":92.75,"end":92.99,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.09241287410259248},{"word":"i","start":92.99,"end":93.15,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.028973951935768127},{"word":"need","start":93.15,"end":93.39,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.04566432535648346},{"word":"anything","start":93.39,"end":93.79,"confidence":0.9975586,"punctuated_word":"anything,","sentiment":"neutral","sentiment_score":0.041708700358867645},{"word":"i'll","start":93.79,"end":93.95,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0260421484708786},{"word":"give","start":93.95,"end":94.19,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.05141844600439072},{"word":"you","start":94.19,"end":94.27,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05740002170205116},{"word":"guys","start":94.27,"end":94.59,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.06237608194351196},{"word":"a","start":94.59,"end":94.75,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.037100888788700104},{"word":"call","start":94.75,"end":95.25,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.03460702300071716},{"word":"alright","start":98.27,"end":98.67,"confidence":0.95092773,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.18773648142814636},{"word":"lovely","start":98.67,"end":99.07,"confidence":1.0,"punctuated_word":"Lovely.","sentiment":"neutral","sentiment_score":0.3040662407875061},{"word":"thank","start":99.07,"end":99.31,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2501421272754669},{"word":"you","start":99.31,"end":99.81,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.13846296072006226},{"word":"you","start":101.29294,"end":101.45294,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.16075469553470612},{"word":"too","start":101.45294,"end":101.93294,"confidence":0.9995117,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.1434151828289032},{"word":"okay","start":101.93294,"end":102.25294,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08623448759317398},{"word":"k","start":102.25294,"end":102.49294,"confidence":0.8913574,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.06608519703149796},{"word":"bye","start":102.49294,"end":102.65294,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.08878038823604584},{"word":"bye","start":102.65294,"end":103.15294,"confidence":0.9995117,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.13162294030189514}],"paragraphs":{"transcript":"\nHello? I'm okay, Ronald. How are you? Yep. Thank you for asking, but I don't think we need any of those services listed, to be honest, Ronald.\n\nWe're Google School number one. And then number two, we're we're not gonna really do any managed services at the moment. But thank you for thinking of us. I will remember your name because it's very memorable. If I need anything, I'll give you guys a call.\n\nAlright. Lovely. Thank you. You too. Okay.\n\nK. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.023037223145365715},{"text":"I'm okay, Ronald.","start":10.48,"end":11.44,"sentiment":"neutral","sentiment_score":0.2613644202550252},{"text":"How are you?","start":11.44,"end":12.259999,"sentiment":"neutral","sentiment_score":0.2739017754793167},{"text":"Yep.","start":23.535,"end":24.035,"sentiment":"neutral","sentiment_score":0.05066012591123581},{"text":"Thank you for asking, but I don't think we need any of those services listed, to be honest, Ronald.","start":74.935,"end":79.755005,"sentiment":"neutral","sentiment_score":-0.08444643099057048}],"sentiment":"neutral","sentiment_score":0.0027782869421773488,"num_words":27,"start":0.24,"end":79.755005},{"sentences":[{"text":"We're Google School number one.","start":79.895004,"end":81.335,"sentiment":"neutral","sentiment_score":-0.04678284712135792},{"text":"And then number two, we're we're not gonna really do any managed services at the moment.","start":81.335,"end":87.63,"sentiment":"neutral","sentiment_score":-0.09972868126351386},{"text":"But thank you for thinking of us.","start":87.63,"end":89.89,"sentiment":"neutral","sentiment_score":0.13295381941965648},{"text":"I will remember your name because it's very memorable.","start":90.11,"end":92.61,"sentiment":"neutral","sentiment_score":0.19157906538910335},{"text":"If I need anything, I'll give you guys a call.","start":92.75,"end":95.25,"sentiment":"neutral","sentiment_score":0.04777044616639614}],"sentiment":"neutral","sentiment_score":0.027723822346393097,"num_words":47,"start":79.895004,"end":95.25},{"sentences":[{"text":"Alright.","start":98.27,"end":98.67,"sentiment":"neutral","sentiment_score":0.18773648142814636},{"text":"Lovely.","start":98.67,"end":99.07,"sentiment":"neutral","sentiment_score":0.3040662407875061},{"text":"Thank you.","start":99.07,"end":99.81,"sentiment":"neutral","sentiment_score":0.1943025439977646},{"text":"You too.","start":101.29294,"end":101.93294,"sentiment":"neutral","sentiment_score":0.15208493918180466},{"text":"Okay.","start":101.93294,"end":102.25294,"sentiment":"neutral","sentiment_score":0.08623448759317398}],"sentiment":"neutral","sentiment_score":0.18154459659542357,"num_words":7,"start":98.27,"end":102.25294},{"sentences":[{"text":"K.","start":102.25294,"end":102.49294,"sentiment":"neutral","sentiment_score":0.06608519703149796},{"text":"Bye bye.","start":102.49294,"end":103.15294,"sentiment":"neutral","sentiment_score":0.11020166426897049}],"sentiment":"neutral","sentiment_score":0.09549617518981297,"num_words":3,"start":102.25294,"end":103.15294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good morning. Alistair, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm okay, Ronald. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Alastair, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And\n\nChannel 1: Yep.\n\nChannel 0: during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Alastair, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Alister, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nAnd we're hoping, sir, that you have an available time next month, maybe on first or second week of August.\n\nChannel 1: Thank you for asking, but I don't think we need any of those\n\nChannel 0: Mhmm.\n\nChannel 1: services listed, to be honest, Ronald. We're Google School\n\nChannel 0: Mhmm.\n\nChannel 1: number one. And then number two,\n\nChannel 0: Mhmm.\n\nChannel 1: we're we're not gonna really do any managed services at the moment. But thank you for thinking of us. I will remember your name because it's very memorable. If I need anything, I'll\n\nChannel 0: Yep.\n\nChannel 1: give you guys a call.\n\nChannel 0: Alright. Okay. That that would be okay.\n\nChannel 1: Alright. Lovely. Thank\n\nChannel 0: No\n\nChannel 1: you.\n\nChannel 0: worries. Thank you, Alice. Have a good day.\n\nChannel 1: You too. Okay. K. Bye\n\nChannel 0: Alright.\n\nChannel 1: bye.\n\nChannel 0: Thank you. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.023037223145365715}],"sentiment":"neutral","sentiment_score":0.023037223145365715,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.72,"sentiment":"neutral","sentiment_score":0.1493542194366455},{"text":"Good morning.","start":2.72,"end":3.54,"sentiment":"neutral","sentiment_score":0.3070509433746338},{"text":"Alistair, it's Ronald from Cloud Solution IT.","start":4.24,"end":8.26,"sentiment":"neutral","sentiment_score":0.24055853486061096},{"text":"How are you doing today?","start":9.04,"end":10.26,"sentiment":"neutral","sentiment_score":0.2584088534116745}],"sentiment":"neutral","sentiment_score":0.24929400781790415,"channel":0,"num_words":15,"start":2.3999999,"end":10.26},{"sentences":[{"text":"I'm okay, Ronald.","start":10.48,"end":11.44,"sentiment":"neutral","sentiment_score":0.2613644202550252},{"text":"How are you?","start":11.44,"end":12.259999,"sentiment":"neutral","sentiment_score":0.2739017754793167}],"sentiment":"neutral","sentiment_score":0.267633097867171,"channel":1,"num_words":6,"start":10.48,"end":12.259999},{"sentences":[{"text":"I'm doing wonderful.","start":12.559999,"end":14.0199995,"sentiment":"positive","sentiment_score":0.7376442750295004},{"text":"Thank you for asking.","start":14.16,"end":15.219999,"sentiment":"positive","sentiment_score":0.6549136340618134},{"text":"Alastair, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":16.085,"end":22.904999,"sentiment":"neutral","sentiment_score":0.061482043315966926},{"text":"And","start":23.445,"end":23.945,"sentiment":"neutral","sentiment_score":0.052902981638908386}],"sentiment":"neutral","sentiment_score":0.1987831057049334,"channel":0,"num_words":32,"start":12.559999,"end":23.945},{"sentences":[{"text":"Yep.","start":23.535,"end":24.035,"sentiment":"neutral","sentiment_score":0.05066012591123581}],"sentiment":"neutral","sentiment_score":0.05066012591123581,"channel":1,"num_words":1,"start":23.535,"end":24.035},{"sentences":[{"text":"during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":24.085,"end":34.03,"sentiment":"neutral","sentiment_score":0.05786032774127447},{"text":"Name of the company again, Alastair, it's Cloud Solution IT.","start":35.05,"end":38.43,"sentiment":"neutral","sentiment_score":0.0609750185161829},{"text":"We are a managed service provider.","start":39.21,"end":41.71,"sentiment":"neutral","sentiment_score":0.05088694952428341},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":41.93,"end":54.715,"sentiment":"neutral","sentiment_score":0.060606379508972165},{"text":"And the reason for my call today, Alister, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":55.175,"end":65.95,"sentiment":"neutral","sentiment_score":0.049240104733936245}],"sentiment":"neutral","sentiment_score":0.0557249299801734,"channel":0,"num_words":98,"start":24.085,"end":65.95},{"sentences":[{"text":"And we're hoping, sir, that you have an available time next month, maybe on first or second week of August.","start":66.65,"end":72.825,"sentiment":"neutral","sentiment_score":0.04664353765547276}],"sentiment":"neutral","sentiment_score":0.04664353765547276,"channel":0,"num_words":20,"start":66.65,"end":72.825},{"sentences":[{"text":"Thank you for asking, but I don't think we need any of those","start":74.935,"end":77.895004,"sentiment":"neutral","sentiment_score":-0.09088390349195553}],"sentiment":"neutral","sentiment_score":-0.09088390349195553,"channel":1,"num_words":13,"start":74.935,"end":77.895004},{"sentences":[{"text":"Mhmm.","start":77.865,"end":78.365,"sentiment":"neutral","sentiment_score":-0.05546987429261208}],"sentiment":"neutral","sentiment_score":-0.05546987429261208,"channel":0,"num_words":1,"start":77.865,"end":78.365},{"sentences":[{"text":"services listed, to be honest, Ronald.","start":77.895004,"end":79.755005,"sentiment":"neutral","sentiment_score":-0.07049857390423615},{"text":"We're Google School","start":79.895004,"end":80.855,"sentiment":"neutral","sentiment_score":-0.053796702375014625}],"sentiment":"neutral","sentiment_score":-0.06493128339449565,"channel":1,"num_words":9,"start":77.895004,"end":80.855},{"sentences":[{"text":"Mhmm.","start":80.66499,"end":81.16499,"sentiment":"neutral","sentiment_score":-0.033570289611816406}],"sentiment":"neutral","sentiment_score":-0.033570289611816406,"channel":0,"num_words":1,"start":80.66499,"end":81.16499},{"sentences":[{"text":"number one.","start":80.855,"end":81.335,"sentiment":"neutral","sentiment_score":-0.03626206424087286},{"text":"And then number two,","start":81.335,"end":82.555,"sentiment":"neutral","sentiment_score":-0.041438563261181116}],"sentiment":"neutral","sentiment_score":-0.03971306358774503,"channel":1,"num_words":6,"start":80.855,"end":82.555},{"sentences":[{"text":"Mhmm.","start":82.34499,"end":82.84499,"sentiment":"neutral","sentiment_score":-0.04179587960243225}],"sentiment":"neutral","sentiment_score":-0.04179587960243225,"channel":0,"num_words":1,"start":82.34499,"end":82.84499},{"sentences":[{"text":"we're we're not gonna really do any managed services at the moment.","start":83.255005,"end":87.63,"sentiment":"neutral","sentiment_score":-0.11915872059762478},{"text":"But thank you for thinking of us.","start":87.63,"end":89.89,"sentiment":"neutral","sentiment_score":0.13295381941965648},{"text":"I will remember your name because it's very memorable.","start":90.11,"end":92.61,"sentiment":"neutral","sentiment_score":0.19157906538910335},{"text":"If I need anything, I'll","start":92.75,"end":93.95,"sentiment":"neutral","sentiment_score":0.04696040004491806}],"sentiment":"neutral","sentiment_score":0.04423592962098844,"channel":1,"num_words":33,"start":83.255005,"end":93.95},{"sentences":[{"text":"Yep.","start":93.9,"end":94.4,"sentiment":"neutral","sentiment_score":0.044253215193748474}],"sentiment":"neutral","sentiment_score":0.044253215193748474,"channel":0,"num_words":1,"start":93.9,"end":94.4},{"sentences":[{"text":"give you guys a call.","start":93.95,"end":95.25,"sentiment":"neutral","sentiment_score":0.04858049228787422}],"sentiment":"neutral","sentiment_score":0.04858049228787422,"channel":1,"num_words":5,"start":93.95,"end":95.25},{"sentences":[{"text":"Alright.","start":95.91293,"end":96.15294,"sentiment":"neutral","sentiment_score":0.05452066287398338},{"text":"Okay.","start":96.15294,"end":96.632935,"sentiment":"neutral","sentiment_score":0.06264271587133408},{"text":"That that would be okay.","start":96.632935,"end":98.01293,"sentiment":"neutral","sentiment_score":0.10282934457063675}],"sentiment":"neutral","sentiment_score":0.09018715737121445,"channel":0,"num_words":7,"start":95.91293,"end":98.01293},{"sentences":[{"text":"Alright.","start":98.27,"end":98.67,"sentiment":"neutral","sentiment_score":0.18773648142814636},{"text":"Lovely.","start":98.67,"end":99.07,"sentiment":"neutral","sentiment_score":0.3040662407875061},{"text":"Thank","start":99.07,"end":99.31,"sentiment":"neutral","sentiment_score":0.2501421272754669}],"sentiment":"neutral","sentiment_score":0.24731494983037314,"channel":1,"num_words":3,"start":98.27,"end":99.31},{"sentences":[{"text":"No","start":99.11294,"end":99.352936,"sentiment":"neutral","sentiment_score":0.19968216121196747}],"sentiment":"neutral","sentiment_score":0.19968216121196747,"channel":0,"num_words":1,"start":99.11294,"end":99.352936},{"sentences":[{"text":"you.","start":99.31,"end":99.81,"sentiment":"neutral","sentiment_score":0.13846296072006226}],"sentiment":"neutral","sentiment_score":0.13846296072006226,"channel":1,"num_words":1,"start":99.31,"end":99.81},{"sentences":[{"text":"worries.","start":99.352936,"end":99.852936,"sentiment":"neutral","sentiment_score":0.14494779706001282},{"text":"Thank you, Alice.","start":99.91293,"end":100.71294,"sentiment":"neutral","sentiment_score":0.29616295794645947},{"text":"Have a good day.","start":100.71294,"end":101.69293,"sentiment":"positive","sentiment_score":0.3910745531320572}],"sentiment":"neutral","sentiment_score":0.3247168604284525,"channel":0,"num_words":8,"start":99.352936,"end":101.69293},{"sentences":[{"text":"You too.","start":101.29294,"end":101.93294,"sentiment":"neutral","sentiment_score":0.15208493918180466},{"text":"Okay.","start":101.93294,"end":102.25294,"sentiment":"neutral","sentiment_score":0.08623448759317398},{"text":"K.","start":102.25294,"end":102.49294,"sentiment":"neutral","sentiment_score":0.06608519703149796},{"text":"Bye","start":102.49294,"end":102.65294,"sentiment":"neutral","sentiment_score":0.08878038823604584}],"sentiment":"neutral","sentiment_score":0.10905399024486542,"channel":1,"num_words":5,"start":101.29294,"end":102.65294},{"sentences":[{"text":"Alright.","start":102.55293,"end":102.952934,"sentiment":"neutral","sentiment_score":0.119802325963974}],"sentiment":"neutral","sentiment_score":0.119802325963974,"channel":0,"num_words":1,"start":102.55293,"end":102.952934},{"sentences":[{"text":"bye.","start":102.65294,"end":103.15294,"sentiment":"neutral","sentiment_score":0.13162294030189514}],"sentiment":"neutral","sentiment_score":0.13162294030189514,"channel":1,"num_words":1,"start":102.65294,"end":103.15294},{"sentences":[{"text":"Thank you.","start":102.952934,"end":103.51293,"sentiment":"neutral","sentiment_score":0.30703017115592957},{"text":"Thank you.","start":103.51293,"end":103.992935,"sentiment":"neutral","sentiment_score":0.3140953332185745},{"text":"Bye bye.","start":103.992935,"end":104.73293,"sentiment":"neutral","sentiment_score":0.1369195058941841}],"sentiment":"neutral","sentiment_score":0.2526816700895627,"channel":0,"num_words":6,"start":102.952934,"end":104.73293}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT calls Alastair to introduce their company and offer their services, including managed services and cybersecurity. Alastair is not interested in any further services at the moment, but will remember their name. They agree to schedule an introductory meeting for the first or second week of August."},"intents":{"segments":[{"text":"Alastair, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And Yep. during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":29,"end_word":80,"intents":[{"intent":"Introduce company","confidence_score":0.19372502}]},{"text":"during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":55,"end_word":80,"intents":[{"intent":"Arrange meeting","confidence_score":0.46042597}]},{"text":"Name of the company again, Alastair, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start_word":81,"end_word":121,"intents":[{"intent":"Confirm company name","confidence_score":0.00075155246},{"intent":"Provide services","confidence_score":0.33028778}]},{"text":"Thank you, Alice. Have a good day. You too.","start_word":256,"end_word":264,"intents":[{"intent":"Wish good day","confidence_score":0.14626558}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good morning. Alistair, it's Ronald from Cloud Solution IT. How are you doing today? I'm okay, Ronald. How are you?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.24545682966709137},{"text":"I'm doing wonderful. Thank you for asking.","start_word":22,"end_word":28,"sentiment":"positive","sentiment_score":0.6924837231636047},{"text":"Alastair, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And Yep. during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Alastair, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Alister, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of August. Thank you for asking, but I don't think we need any of those Mhmm. services listed, to be honest, Ronald. We're Google School Mhmm. number one. And then number two, Mhmm. we're we're not gonna really do any managed services at the moment. But thank you for thinking of us. I will remember your name because it's very memorable. If I need anything, I'll Yep. give you guys a call. Alright. Okay. That that would be okay. Alright. Lovely. Thank No you. worries. Thank you, Alice.","start_word":29,"end_word":258,"sentiment":"neutral","sentiment_score":0.04430833458900452},{"text":"Have a good day.","start_word":259,"end_word":262,"sentiment":"positive","sentiment_score":0.3941745162010193},{"text":"You too. Okay. K. Bye Alright. bye. Thank you. Thank you. Bye bye.","start_word":263,"end_word":275,"sentiment":"neutral","sentiment_score":0.16573721170425415}],"average":{"sentiment":"neutral","sentiment_score":0.09301211638722764}}}}