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We're trying to call you earlier regarding the NBN service update. Yeah. Just wanted to confirm first if the entity installation has been successful. Did the NBN tech visit you? Mhmm. Mhmm. Is it also NBN who will schedule the visit again? Mhmm. Okay. I see. So, yeah, upon checking here on your record, NBN advised that there is an external network shortfall currently delaying the completion of your order. So they scheduled a plan remediation date remediation, which is the date is June 15 by 11:59PM a e a e s t. Yeah. Mhmm. Mhmm. Mhmm. Mhmm. Okay. I see. But, yeah, we tried to change the schedule for the like, before June instead for it to make it ASAP. But, unfortunately, the NBN according to NBN team, this is the nearest available date that they have. Mhmm. Mhmm. Yeah. That's correct. Mhmm. Mhmm. Mhmm. Yeah. But just to explain this, this is not regarding to Airtel. Actually, the service has been activated on our end. So this is a NBN fault, not from us, Airtel. So we have this is beyond our control. We're just communicating to them and following it up. Mhmm. Mhmm. Mhmm. Yes. So all you need to do is turn on the NTD box to the property. Plug it in. Just make sure that it is turned on because NBN will attempt to activate your service remotely. If successful, no further technician appointment will be required after that. We just need you to keep the NBN equipment or the NTD plug in and powered on, the one the box that they installed. Mhmm. Okay. Hang on. Let me just check. Haven't you received a router from us yet? Okay. Hang on. Let me just check the record. Hang on. Hello, Amrit? Yes. Thank you for waiting. So upon checking your order, you did not place include the router, so we're expecting that you'll be using your own router. Do you have your own router? We only have one. The one that has an antenna? It's like a small box with antenna help. You can get that from us, which is already preconfigured. You just need to plug in, connect it to the NTT box the NBN team has installed, Then wait a few minutes for the connection to establish, and that should be working fine. But if you don't Mhmm. So for the NBN network, we have three available routers. This is compatible. Our cheapest one is $139.95. This is just a one time payment. But Actually, we do not have a free router for NBN networks. Yeah. And we have our which is the Erto Performance. It's $319.95 per sorry. The other one is $319.95. Yeah. But, yeah, we have our cheapest one, which is the 139.95, and that should be working fine with your connection. You can order from us or you can buy a buy a outside store. But if you're going to use a different router, which is not from us, you'll be the one who will configuring it. We'll just send you an email instruction and guide you over the phone. Mhmm. Okay. Mhmm. Okay then. I was just going to email you then the compatible router that you can purchase outside. Yeah. Then that's it. You'll just need to choose one from that. And once you already have the router and the remediation installation has been completed, we'll then send you an email instruction on how to connect it, your open router. Yeah. Mhmm. Okay. So, yeah, we sincerely apologize for the delay inconvenience, and we'll continue to monitor the order and provide updates once available. So, yeah, we just need to wait for the NBN technician again for the, yeah, remediation. Yeah. And I'll email you shortly regarding the router, compatible routers. Okay. Thank you, Amrit. Bye for now. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you? Okay.\n\nI see. Mhmm. May I know your full name, please, for me to check the account? Okay. Yeah.\n\nWe're trying to call you earlier regarding the NBN service update. Yeah. Just wanted to confirm first if the entity installation has been successful. Did the NBN tech visit you? Mhmm.\n\nMhmm. Is it also NBN who will schedule the visit again? Mhmm. Okay. I see.\n\nSo, yeah, upon checking here on your record, NBN advised that there is an external network shortfall currently delaying the completion of your order. So they scheduled a plan remediation date remediation, which is the date is June 15 by 11:59PM a e a e s t. Yeah. Mhmm. Mhmm.\n\nMhmm. Mhmm. Okay. I see. But, yeah, we tried to change the schedule for the like, before June instead for it to make it ASAP.\n\nBut, unfortunately, the NBN according to NBN team, this is the nearest available date that they have. Mhmm. Mhmm. Yeah. That's correct.\n\nMhmm. Mhmm. Mhmm. Yeah. But just to explain this, this is not regarding to Airtel.\n\nActually, the service has been activated on our end. So this is a NBN fault, not from us, Airtel. So we have this is beyond our control. We're just communicating to them and following it up. Mhmm.\n\nMhmm. Mhmm. Yes. So all you need to do is turn on the NTD box to the property. Plug it in.\n\nJust make sure that it is turned on because NBN will attempt to activate your service remotely. If successful, no further technician appointment will be required after that. We just need you to keep the NBN equipment or the NTD plug in and powered on, the one the box that they installed. Mhmm. Okay.\n\nHang on. Let me just check. Haven't you received a router from us yet? Okay. Hang on.\n\nLet me just check the record. Hang on. Hello, Amrit? Yes. Thank you for waiting.\n\nSo upon checking your order, you did not place include the router, so we're expecting that you'll be using your own router. Do you have your own router? We only have one. The one that has an antenna? It's like a small box with antenna help.\n\nYou can get that from us, which is already preconfigured. You just need to plug in, connect it to the NTT box the NBN team has installed, Then wait a few minutes for the connection to establish, and that should be working fine. But if you don't Mhmm. So for the NBN network, we have three available routers. This is compatible.\n\nOur cheapest one is $139.95. This is just a one time payment. But Actually, we do not have a free router for NBN networks. Yeah. And we have our which is the Erto Performance.\n\nIt's $319.95 per sorry. The other one is $319.95. Yeah. But, yeah, we have our cheapest one, which is the 139.95, and that should be working fine with your connection. You can order from us or you can buy a buy a outside store.\n\nBut if you're going to use a different router, which is not from us, you'll be the one who will configuring it. We'll just send you an email instruction and guide you over the phone. Mhmm. Okay. Mhmm.\n\nOkay then. I was just going to email you then the compatible router that you can purchase outside. Yeah. Then that's it. You'll just need to choose one from that.\n\nAnd once you already have the router and the remediation installation has been completed, we'll then send you an email instruction on how to connect it, your open router. Yeah. Mhmm. Okay. So, yeah, we sincerely apologize for the delay inconvenience, and we'll continue to monitor the order and provide updates once available.\n\nSo, yeah, we just need to wait for the NBN technician again for the, yeah, remediation. Yeah. And I'll email you shortly regarding the router, compatible routers. Okay. Thank you, Amrit.\n\nBye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.1730245053768158},{"text":"Good afternoon.","start":1.5999999,"end":2.34,"sentiment":"positive","sentiment_score":0.42040470242500305},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":5.14,"sentiment":"positive","sentiment_score":0.3618885321276529},{"text":"How can I assist you?","start":5.6,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.30414397120475767},{"text":"Okay.","start":19.795,"end":20.195,"sentiment":"neutral","sentiment_score":-0.028829148039221764}],"sentiment":"neutral","sentiment_score":0.3149340214440599,"num_words":16,"start":1.1999999,"end":20.195},{"sentences":[{"text":"I see.","start":20.195,"end":20.835001,"sentiment":"neutral","sentiment_score":-0.022417141124606133},{"text":"Mhmm.","start":20.835001,"end":21.335001,"sentiment":"neutral","sentiment_score":-0.0031977365724742413},{"text":"May I know your full name, please, for me to check the account?","start":21.795,"end":24.695,"sentiment":"neutral","sentiment_score":0.031047328733480893},{"text":"Okay.","start":30.3,"end":30.619999,"sentiment":"neutral","sentiment_score":0.03637973964214325},{"text":"Yeah.","start":30.619999,"end":31.119999,"sentiment":"neutral","sentiment_score":0.05807403102517128}],"sentiment":"neutral","sentiment_score":0.025002056965604424,"num_words":18,"start":20.195,"end":31.119999},{"sentences":[{"text":"We're trying to call you earlier regarding the NBN service update.","start":31.18,"end":35.04,"sentiment":"neutral","sentiment_score":0.10177994316274469},{"text":"Yeah.","start":35.98,"end":36.48,"sentiment":"neutral","sentiment_score":0.21904532611370087},{"text":"Just wanted to confirm first if the entity installation has been successful.","start":36.62,"end":43.28,"sentiment":"neutral","sentiment_score":0.30554131666819256},{"text":"Did the NBN tech visit you?","start":44.415,"end":46.255,"sentiment":"neutral","sentiment_score":0.0840147299071153},{"text":"Mhmm.","start":46.255,"end":46.755,"sentiment":"neutral","sentiment_score":0.018567070364952087}],"sentiment":"neutral","sentiment_score":0.1783153532493499,"num_words":31,"start":31.18,"end":46.755},{"sentences":[{"text":"Mhmm.","start":62.94,"end":63.44,"sentiment":"neutral","sentiment_score":-0.010482178069651129},{"text":"Is it also NBN who will schedule the visit again?","start":69.994995,"end":76.735,"sentiment":"neutral","sentiment_score":0.03727837689220905},{"text":"Mhmm.","start":84.770004,"end":85.270004,"sentiment":"neutral","sentiment_score":-0.05838766694068909},{"text":"Okay.","start":90.130005,"end":90.450005,"sentiment":"neutral","sentiment_score":-0.04567260667681694},{"text":"I see.","start":90.450005,"end":91.11,"sentiment":"neutral","sentiment_score":-0.04188067466020584}],"sentiment":"neutral","sentiment_score":0.011631997860968113,"num_words":15,"start":62.94,"end":91.11},{"sentences":[{"text":"So, yeah, upon checking here on your record, NBN advised that there is an external network shortfall currently delaying the completion of your order.","start":91.41,"end":102.954994,"sentiment":"neutral","sentiment_score":-0.2759994088361661},{"text":"So they scheduled a plan remediation date remediation, which is the date is June 15 by 11:59PM a e a e s t.","start":103.415,"end":116.39,"sentiment":"neutral","sentiment_score":-0.06010109048498714},{"text":"Yeah.","start":122.61,"end":123.11,"sentiment":"neutral","sentiment_score":-0.09530974924564362},{"text":"Mhmm.","start":124.21,"end":124.71,"sentiment":"neutral","sentiment_score":-0.15987855195999146},{"text":"Mhmm.","start":126.61,"end":126.975,"sentiment":"neutral","sentiment_score":-0.1085263043642044}],"sentiment":"neutral","sentiment_score":-0.16740050997585057,"num_words":50,"start":91.41,"end":126.975},{"sentences":[{"text":"Mhmm.","start":133.935,"end":134.435,"sentiment":"neutral","sentiment_score":-0.1451427936553955},{"text":"Mhmm.","start":139.135,"end":139.375,"sentiment":"neutral","sentiment_score":-0.05281311273574829},{"text":"Okay.","start":139.375,"end":139.69499,"sentiment":"neutral","sentiment_score":-0.036630213260650635},{"text":"I see.","start":139.69499,"end":140.275,"sentiment":"neutral","sentiment_score":-0.031364504247903824},{"text":"But, yeah, we tried to change the schedule for the like, before June instead for it to make it ASAP.","start":140.70999,"end":153.19,"sentiment":"neutral","sentiment_score":-0.03771129660308361}],"sentiment":"neutral","sentiment_score":-0.04206164240837097,"num_words":25,"start":133.935,"end":153.19},{"sentences":[{"text":"But, unfortunately, the NBN according to NBN team, this is the nearest available date that they have.","start":153.19,"end":162.135,"sentiment":"negative","sentiment_score":-0.4332740745123695},{"text":"Mhmm.","start":177.85,"end":178.35,"sentiment":"neutral","sentiment_score":-0.132891446352005},{"text":"Mhmm.","start":189.685,"end":189.765,"sentiment":"neutral","sentiment_score":-0.08240879327058792},{"text":"Yeah.","start":189.765,"end":189.925,"sentiment":"neutral","sentiment_score":-0.023740187287330627},{"text":"That's correct.","start":189.925,"end":190.825,"sentiment":"neutral","sentiment_score":-0.03804595489054918}],"sentiment":"negative","sentiment_score":-0.3491268910636956,"num_words":22,"start":153.19,"end":190.825},{"sentences":[{"text":"Mhmm.","start":193.045,"end":193.545,"sentiment":"neutral","sentiment_score":-0.1372789740562439},{"text":"Mhmm.","start":209.95999,"end":210.45999,"sentiment":"neutral","sentiment_score":-0.22060689330101013},{"text":"Mhmm.","start":218.02501,"end":218.52501,"sentiment":"neutral","sentiment_score":-0.08180155605077744},{"text":"Yeah.","start":218.585,"end":218.905,"sentiment":"neutral","sentiment_score":-0.08582180738449097},{"text":"But just to explain this, this is not regarding to Airtel.","start":218.905,"end":226.59001,"sentiment":"neutral","sentiment_score":-0.20506008917635138}],"sentiment":"neutral","sentiment_score":-0.18541134744882584,"num_words":15,"start":193.045,"end":226.59001},{"sentences":[{"text":"Actually, the service has been activated on our end.","start":226.97,"end":230.75,"sentiment":"neutral","sentiment_score":-0.311886641714308},{"text":"So this is a NBN fault, not from us, Airtel.","start":230.97,"end":235.71,"sentiment":"negative","sentiment_score":-0.47477498948574065},{"text":"So we have this is beyond our control.","start":236.38501,"end":239.66501,"sentiment":"negative","sentiment_score":-0.5660922229290009},{"text":"We're just communicating to them and following it up.","start":239.66501,"end":243.52501,"sentiment":"neutral","sentiment_score":-0.30380604995621574},{"text":"Mhmm.","start":246.145,"end":246.645,"sentiment":"neutral","sentiment_score":-0.15085425972938538}],"sentiment":"negative","sentiment_score":-0.4045561125149598,"num_words":37,"start":226.97,"end":246.645},{"sentences":[{"text":"Mhmm.","start":268.98502,"end":269.48502,"sentiment":"neutral","sentiment_score":-0.23347413539886477},{"text":"Mhmm.","start":282.43,"end":282.93,"sentiment":"neutral","sentiment_score":-0.008994882926344872},{"text":"Yes.","start":283.07,"end":283.47,"sentiment":"neutral","sentiment_score":0.128835529088974},{"text":"So all you need to do is turn on the NTD box to the property.","start":283.47,"end":289.49,"sentiment":"neutral","sentiment_score":0.14915789862473805},{"text":"Plug it in.","start":291.355,"end":292.235,"sentiment":"neutral","sentiment_score":0.11590426911910374}],"sentiment":"neutral","sentiment_score":0.11768799035676888,"num_words":21,"start":268.98502,"end":292.235},{"sentences":[{"text":"Just make sure that it is turned on because NBN will attempt to activate your service remotely.","start":292.235,"end":298.815,"sentiment":"neutral","sentiment_score":0.15317317843437195},{"text":"If successful, no further technician appointment will be required after that.","start":299.595,"end":304.57498,"sentiment":"neutral","sentiment_score":0.14498420195146042},{"text":"We just need you to keep the NBN equipment or the NTD plug in and powered on, the one the box that they installed.","start":305.65,"end":312.94998,"sentiment":"neutral","sentiment_score":0.12852652867635092},{"text":"Mhmm.","start":313.00998,"end":313.50998,"sentiment":"neutral","sentiment_score":0.013960622251033785},{"text":"Okay.","start":325.355,"end":325.855,"sentiment":"neutral","sentiment_score":0.011278118938207626}],"sentiment":"neutral","sentiment_score":0.13534529044948243,"num_words":54,"start":292.235,"end":325.855},{"sentences":[{"text":"Hang on.","start":325.915,"end":326.395,"sentiment":"neutral","sentiment_score":0.004453415051102638},{"text":"Let me just check.","start":326.395,"end":327.455,"sentiment":"neutral","sentiment_score":0.014849825762212276},{"text":"Haven't you received a router from us yet?","start":327.995,"end":330.72,"sentiment":"neutral","sentiment_score":-0.014310093014501035},{"text":"Okay.","start":333.44,"end":333.76,"sentiment":"neutral","sentiment_score":-0.04829704016447067},{"text":"Hang on.","start":333.76,"end":334.4,"sentiment":"neutral","sentiment_score":-0.04207723028957844}],"sentiment":"neutral","sentiment_score":-0.010507418335798909,"num_words":17,"start":325.915,"end":334.4},{"sentences":[{"text":"Let me just check the record.","start":334.4,"end":337.28,"sentiment":"neutral","sentiment_score":-0.01140770222991705},{"text":"Hang on.","start":337.28,"end":338.02,"sentiment":"neutral","sentiment_score":-0.004033616278320551},{"text":"Hello, Amrit?","start":427.505,"end":428.48502,"sentiment":"neutral","sentiment_score":0.04183887504041195},{"text":"Yes.","start":429.98502,"end":430.465,"sentiment":"neutral","sentiment_score":0.15828312933444977},{"text":"Thank you for waiting.","start":430.465,"end":431.42502,"sentiment":"positive","sentiment_score":0.3546871840953827}],"sentiment":"neutral","sentiment_score":0.10561307799071074,"num_words":15,"start":334.4,"end":431.42502},{"sentences":[{"text":"So upon checking your order, you did not place include the router, so we're expecting that you'll be using your own router.","start":431.42502,"end":440.385,"sentiment":"neutral","sentiment_score":-0.1212032102048397},{"text":"Do you have your own router?","start":440.385,"end":441.765,"sentiment":"neutral","sentiment_score":-0.05183764174580574},{"text":"We only have one.","start":442.97,"end":444.19,"sentiment":"neutral","sentiment_score":-0.03155318461358547},{"text":"The one that has an antenna?","start":447.13,"end":449.31,"sentiment":"neutral","sentiment_score":0.004584549771000941},{"text":"It's like a small box with antenna help.","start":453.28998,"end":456.715,"sentiment":"neutral","sentiment_score":0.02663008046511095}],"sentiment":"neutral","sentiment_score":-0.06224263632801645,"num_words":46,"start":431.42502,"end":456.715},{"sentences":[{"text":"You can get that from us, which is already preconfigured.","start":458.69498,"end":461.595,"sentiment":"neutral","sentiment_score":0.22132638990879058},{"text":"You just need to plug in, connect it to the NTT box the NBN team has installed, Then wait a few minutes for the connection to establish, and that should be working fine.","start":461.97498,"end":473.7,"sentiment":"neutral","sentiment_score":0.20124932626883188},{"text":"But if you don't Mhmm.","start":474.08002,"end":477.54,"sentiment":"neutral","sentiment_score":-0.09359182417392731},{"text":"So for the NBN network, we have three available routers.","start":480.48,"end":484.805,"sentiment":"neutral","sentiment_score":0.007864251919090747},{"text":"This is compatible.","start":485.185,"end":486.165,"sentiment":"neutral","sentiment_score":0.07885641356309255}],"sentiment":"neutral","sentiment_score":0.14265154598311322,"num_words":61,"start":458.69498,"end":486.165},{"sentences":[{"text":"Our cheapest one is $139.95.","start":486.705,"end":490.645,"sentiment":"neutral","sentiment_score":0.009165020659565926},{"text":"This is just a one time payment.","start":491.185,"end":492.885,"sentiment":"neutral","sentiment_score":-0.05324685334094933},{"text":"But Actually, we do not have a free router for NBN networks.","start":494.11002,"end":501.01,"sentiment":"neutral","sentiment_score":-0.26593297471602756},{"text":"Yeah.","start":504.19,"end":504.69,"sentiment":"neutral","sentiment_score":-0.06755828857421875},{"text":"And we have our which is the Erto Performance.","start":506.91,"end":511.255,"sentiment":"neutral","sentiment_score":-0.005052622511155075}],"sentiment":"neutral","sentiment_score":-0.1067979546428165,"num_words":34,"start":486.705,"end":511.255},{"sentences":[{"text":"It's $319.95 per sorry.","start":512.115,"end":515.815,"sentiment":"neutral","sentiment_score":-0.014812057233939413},{"text":"The other one is $319.95.","start":517.955,"end":522.53503,"sentiment":"neutral","sentiment_score":-0.0070150799583643675},{"text":"Yeah.","start":524.38,"end":524.88,"sentiment":"neutral","sentiment_score":0.04933995753526688},{"text":"But, yeah, we have our cheapest one, which is the 139.95, and that should be working fine with your connection.","start":527.01996,"end":534.8,"sentiment":"neutral","sentiment_score":0.27759134098887445},{"text":"You can order from us or you can buy a buy a outside store.","start":541.405,"end":547.105,"sentiment":"neutral","sentiment_score":0.06345433741807938}],"sentiment":"neutral","sentiment_score":0.14534554255541562,"num_words":44,"start":512.115,"end":547.105},{"sentences":[{"text":"But if you're going to use a different router, which is not from us, you'll be the one who will configuring it.","start":547.52997,"end":555.55,"sentiment":"neutral","sentiment_score":0.03834366976198825},{"text":"We'll just send you an email instruction and guide you over the phone.","start":556.25,"end":560.02997,"sentiment":"neutral","sentiment_score":0.09589577179688674},{"text":"Mhmm.","start":560.81,"end":561.195,"sentiment":"neutral","sentiment_score":-0.13118676841259003},{"text":"Okay.","start":563.675,"end":564.175,"sentiment":"neutral","sentiment_score":-0.1872244030237198},{"text":"Mhmm.","start":569.03503,"end":569.53503,"sentiment":"neutral","sentiment_score":-0.2304617315530777}],"sentiment":"neutral","sentiment_score":0.04056139118773373,"num_words":38,"start":547.52997,"end":569.53503},{"sentences":[{"text":"Okay then.","start":572.635,"end":573.42,"sentiment":"neutral","sentiment_score":0.07733920216560364},{"text":"I was just going to email you then the compatible router that you can purchase outside.","start":573.98,"end":581.44,"sentiment":"neutral","sentiment_score":0.10629550134763122},{"text":"Yeah.","start":583.1,"end":583.6,"sentiment":"neutral","sentiment_score":0.11898148059844972},{"text":"Then that's it.","start":584.3,"end":585.6,"sentiment":"neutral","sentiment_score":0.13311049342155457},{"text":"You'll just need to choose one from that.","start":585.74,"end":588.32,"sentiment":"neutral","sentiment_score":0.1349314535036683}],"sentiment":"neutral","sentiment_score":0.11510570049285888,"num_words":30,"start":572.635,"end":588.32},{"sentences":[{"text":"And once you already have the router and the remediation installation has been completed, we'll then send you an email instruction on how to connect it, your open router.","start":588.86505,"end":601.685,"sentiment":"neutral","sentiment_score":0.12097625665623567},{"text":"Yeah.","start":601.74506,"end":602.04,"sentiment":"neutral","sentiment_score":0.15735873579978943},{"text":"Mhmm.","start":604.12,"end":604.62,"sentiment":"neutral","sentiment_score":0.06292614340782166},{"text":"Okay.","start":605.95996,"end":606.45996,"sentiment":"neutral","sentiment_score":0.08203134685754776},{"text":"So, yeah, we sincerely apologize for the delay inconvenience, and we'll continue to monitor the order and provide updates once available.","start":606.68,"end":616.22,"sentiment":"neutral","sentiment_score":0.00942194408604077}],"sentiment":"neutral","sentiment_score":0.07563185839439338,"num_words":53,"start":588.86505,"end":616.22},{"sentences":[{"text":"So, yeah, we just need to wait for the NBN technician again for the, yeah, remediation.","start":617.08496,"end":624.46497,"sentiment":"neutral","sentiment_score":0.03723136166809127},{"text":"Yeah.","start":628.045,"end":628.445,"sentiment":"neutral","sentiment_score":0.1791873574256897},{"text":"And I'll email you shortly regarding the router, compatible routers.","start":628.445,"end":632.68695,"sentiment":"neutral","sentiment_score":0.19222945123910903},{"text":"Okay.","start":634.9069,"end":635.4069,"sentiment":"neutral","sentiment_score":0.3050776720046997},{"text":"Thank you, Amrit.","start":635.7069,"end":636.74695,"sentiment":"positive","sentiment_score":0.4504535396893819}],"sentiment":"neutral","sentiment_score":0.14043941766384146,"num_words":31,"start":617.08496,"end":636.74695},{"sentences":[{"text":"Bye for now.","start":636.74695,"end":637.6469,"sentiment":"neutral","sentiment_score":0.17269973953564963},{"text":"Have a great day.","start":638.2669,"end":639.4069,"sentiment":"positive","sentiment_score":0.528484333306551}],"sentiment":"positive","sentiment_score":0.3760052216904504,"num_words":7,"start":636.74695,"end":639.4069}]}}]},{"alternatives":[{"transcript":"Uh-huh. Hi, Max. Yeah. I just received a call this morning regarding my NBN connection, but I am unable to pick it the call at that time because I was on work. So Amrit, a m r I t. Yes. Yes. Yes. Yes. Yes. If that's that's done, but the only thing is I don't have an NBN connection to my property. So someone he told me that someone from the technician department comes and put the wire through to my property. So yes. Yes. I have no idea. He told me that he I don't need to do anything else. They will come within a week, and they will put they they can do the and they can put the wire through. Is there is there any other earlier diet? Because June 15 is, like, how many days? And he already told me it's only a week. Within a week, they can come because I because the tenants are coming on the July 10 in that property. Right? And the connection need to be set up before that. You know what is I I don't know why I'll go with it with your company because from May 12 up to the eleventh of up to the June 15, it's more than a month that I'm waiting for the connections and I'm waiting for everything. Before I have an appointment yeah. Before I have an appointment on the May 12, which is again canceled, and then it it comes to May 25, right, which is this Monday, I have to take a day off from the work to go on the property to wait for the to wait for someone to come and do that. That's fine. Okay? But now I'm saying is my tenants are already coming on the June 10, And now the NBN technicians goes on the fifteenth. These days and you know how we really need Internet for everything. So what about what what do you I received an email that you'll have to do the remote setting or whatever you you send it in the email. So what you have to do? What do I have to do before that? Because up to the up to the June 15, you can't NBN can't do anything. Right? So I don't have any any net connection to my property by by the June 14. So what happened on the June 15? What do I have to do there? Because the tenants are there. They have to do not I have to do because I'm not there. I'm not supposed to be in that property on that day. So how so where do I have to set the modem? Do I have to have my own modem, or is it the company giving me a modem? No. No. Yep. Only after, like, what? Which what type of router you have to? Which antenna? So where do I get that from? So how how much do I have yeah. How much I have to pay for the router then? So we so which is the free one? Really? Okay. How much? How much? Sorry. How much? Three 119. Oh my bloody god. Okay. Oh, that's alright. I can get it from anyway. Where do which shop do I have to go to find the router then? That's fine. No. I don't care about that. I can do it by myself, but too much expensive I don't able to pay because it's not my own house. The tenants are living there. Why do I have to spend that much money on it? So that's fine. Yes. Okay. Cool. That's alright. It's okay. Alright. Fine. All good. Okay. That's fine. It's okay. All good. Alright. Bye. 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Hi, Max. Yeah. I just received a call this morning regarding my NBN connection, but I am unable to pick it the call at that time because I was on work. So Amrit, a m r I t.\n\nYes. Yes. Yes. Yes. Yes.\n\nIf that's that's done, but the only thing is I don't have an NBN connection to my property. So someone he told me that someone from the technician department comes and put the wire through to my property. So yes. Yes. I have no idea.\n\nHe told me that he I don't need to do anything else. They will come within a week, and they will put they they can do the and they can put the wire through. Is there is there any other earlier diet? Because June 15 is, like, how many days? And he already told me it's only a week.\n\nWithin a week, they can come because I because the tenants are coming on the July 10 in that property. Right? And the connection need to be set up before that. You know what is I I don't know why I'll go with it with your company because from May 12 up to the eleventh of up to the June 15, it's more than a month that I'm waiting for the connections and I'm waiting for everything. Before I have an appointment yeah.\n\nBefore I have an appointment on the May 12, which is again canceled, and then it it comes to May 25, right, which is this Monday, I have to take a day off from the work to go on the property to wait for the to wait for someone to come and do that. That's fine. Okay? But now I'm saying is my tenants are already coming on the June 10, And now the NBN technicians goes on the fifteenth. These days and you know how we really need Internet for everything.\n\nSo what about what what do you I received an email that you'll have to do the remote setting or whatever you you send it in the email. So what you have to do? What do I have to do before that? Because up to the up to the June 15, you can't NBN can't do anything. Right?\n\nSo I don't have any any net connection to my property by by the June 14. So what happened on the June 15? What do I have to do there? Because the tenants are there. They have to do not I have to do because I'm not there.\n\nI'm not supposed to be in that property on that day. So how so where do I have to set the modem? Do I have to have my own modem, or is it the company giving me a modem? No. No.\n\nYep. Only after, like, what? Which what type of router you have to? Which antenna? So where do I get that from?\n\nSo how how much do I have yeah. How much I have to pay for the router then? So we so which is the free one? Really? Okay.\n\nHow much? How much? Sorry. How much? Three 119.\n\nOh my bloody god. Okay. Oh, that's alright. I can get it from anyway. Where do which shop do I have to go to find the router then?\n\nThat's fine. No. I don't care about that. I can do it by myself, but too much expensive I don't able to pay because it's not my own house. The tenants are living there.\n\nWhy do I have to spend that much money on it? So that's fine. Yes. Okay. Cool.\n\nThat's alright. It's okay. Alright. Fine. All good.\n\nOkay. That's fine. It's okay. All good. Alright.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Uh-huh.","start":7.04,"end":7.2,"sentiment":"neutral","sentiment_score":0.005792797543108463},{"text":"Hi, Max.","start":7.2,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.030160884372889996},{"text":"Yeah.","start":7.9199996,"end":8.16,"sentiment":"neutral","sentiment_score":-0.016567213460803032},{"text":"I just received a call this morning regarding my NBN connection, but I am unable to pick it the call at that time because I was on work.","start":8.16,"end":18.085,"sentiment":"neutral","sentiment_score":-0.3227585434381451},{"text":"So Amrit, a m r I 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the and they can put the wire through.","start":81.634995,"end":88.55,"sentiment":"neutral","sentiment_score":-0.08205454051494598},{"text":"Is there is there any other earlier diet?","start":115.0,"end":117.74,"sentiment":"neutral","sentiment_score":-0.05062194308266044},{"text":"Because June 15 is, like, how many days?","start":118.76,"end":122.06,"sentiment":"neutral","sentiment_score":-0.09322625305503607},{"text":"And he already told me it's only a week.","start":123.0,"end":125.325,"sentiment":"neutral","sentiment_score":-0.18852565023634169}],"sentiment":"neutral","sentiment_score":-0.14756079605322772,"num_words":59,"start":79.155,"end":125.325},{"sentences":[{"text":"Within a week, they can come because I because the tenants are coming on the July 10 in that property.","start":126.445,"end":132.94499,"sentiment":"neutral","sentiment_score":-0.14300372526049615},{"text":"Right?","start":133.565,"end":134.065,"sentiment":"neutral","sentiment_score":-0.08925549685955048},{"text":"And the connection need to be set up before that.","start":134.845,"end":137.76,"sentiment":"neutral","sentiment_score":-0.17202120572328566},{"text":"You know what is I I don't know why I'll go with it with your company because from May 12 up to the eleventh of up to the June 15, it's more than a month that I'm waiting for the connections and I'm waiting for everything.","start":160.46501,"end":177.22,"sentiment":"negative","sentiment_score":-0.4683219035682471},{"text":"Before I have an appointment yeah.","start":178.505,"end":180.345,"sentiment":"neutral","sentiment_score":-0.13943475981553397}],"sentiment":"neutral","sentiment_score":-0.3258910624377699,"num_words":83,"start":126.445,"end":180.345},{"sentences":[{"text":"Before I have an appointment on the May 12, which is again canceled, and then it it comes to May 25, right, which is this Monday, I have to take a day off from the work to go on the property to wait for the to wait for someone to come and do that.","start":180.345,"end":198.31,"sentiment":"neutral","sentiment_score":-0.1710408581075845},{"text":"That's fine.","start":198.31,"end":198.95,"sentiment":"neutral","sentiment_score":0.0682867206633091},{"text":"Okay?","start":198.95,"end":199.45,"sentiment":"neutral","sentiment_score":0.01659839227795601},{"text":"But now I'm saying is my tenants are already coming on the June 10, And now the NBN technicians goes on the fifteenth.","start":200.07,"end":209.095,"sentiment":"neutral","sentiment_score":-0.09193072824374489},{"text":"These days and you know how we really need Internet for everything.","start":209.875,"end":214.935,"sentiment":"neutral","sentiment_score":-0.25974564005931217}],"sentiment":"neutral","sentiment_score":-0.15559118407090072,"num_words":92,"start":180.345,"end":214.935},{"sentences":[{"text":"So what about what what do you I received an email that you'll have to do the remote setting or whatever you you send it in the email.","start":245.245,"end":253.34999,"sentiment":"neutral","sentiment_score":-0.1720213975225176},{"text":"So what you have to do?","start":253.89,"end":255.40999,"sentiment":"neutral","sentiment_score":-0.16966156413157782},{"text":"What do I have to do before that?","start":255.40999,"end":257.66998,"sentiment":"neutral","sentiment_score":-0.21185993403196335},{"text":"Because up to the up to the June 15, you can't NBN can't do anything.","start":258.37,"end":263.50998,"sentiment":"negative","sentiment_score":-0.38384175101915996},{"text":"Right?","start":264.21,"end":264.71,"sentiment":"neutral","sentiment_score":-0.2925684452056885}],"sentiment":"neutral","sentiment_score":-0.23413177065808197,"num_words":58,"start":245.245,"end":264.71},{"sentences":[{"text":"So I don't have any any net connection to my property by by the June 14.","start":264.97498,"end":270.335,"sentiment":"negative","sentiment_score":-0.38330176658928394},{"text":"So what happened on the June 15?","start":270.335,"end":272.41498,"sentiment":"neutral","sentiment_score":-0.24547816387244634},{"text":"What do I have to do there?","start":272.41498,"end":274.19498,"sentiment":"negative","sentiment_score":-0.4250256930078779},{"text":"Because the tenants are there.","start":274.335,"end":276.01498,"sentiment":"negative","sentiment_score":-0.39873619079589845},{"text":"They have to do not I have to do because I'm not there.","start":276.01498,"end":278.73,"sentiment":"negative","sentiment_score":-0.5263162553310394}],"sentiment":"negative","sentiment_score":-0.4096280736848712,"num_words":48,"start":264.97498,"end":278.73},{"sentences":[{"text":"I'm not supposed to be in that property on that day.","start":278.73,"end":281.47,"sentiment":"negative","sentiment_score":-0.5382698503407565},{"text":"So how so where do I have to set the modem?","start":311.68997,"end":315.46997,"sentiment":"neutral","sentiment_score":0.012550678358159283},{"text":"Do I have to have my own modem, or is it the company giving me a modem?","start":317.12997,"end":322.205,"sentiment":"neutral","sentiment_score":-0.03319241994005792},{"text":"No.","start":330.505,"end":331.005,"sentiment":"neutral","sentiment_score":-0.17865732312202454},{"text":"No.","start":331.145,"end":331.645,"sentiment":"neutral","sentiment_score":-0.13842472434043884}],"sentiment":"neutral","sentiment_score":-0.1625430262988297,"num_words":41,"start":278.73,"end":331.645},{"sentences":[{"text":"Yep.","start":428.885,"end":429.385,"sentiment":"neutral","sentiment_score":0.08400213718414307},{"text":"Only after, like, what?","start":442.45,"end":443.65002,"sentiment":"neutral","sentiment_score":-0.05535995587706566},{"text":"Which what type of router you have to?","start":443.65002,"end":446.07,"sentiment":"neutral","sentiment_score":-0.002654530107975006},{"text":"Which antenna?","start":450.53,"end":451.51,"sentiment":"neutral","sentiment_score":-0.008368924260139465},{"text":"So where do I get that from?","start":455.505,"end":457.205,"sentiment":"neutral","sentiment_score":0.02529047802090645}],"sentiment":"neutral","sentiment_score":0.00007370774718848142,"num_words":22,"start":428.885,"end":457.205},{"sentences":[{"text":"So how how much do I have yeah.","start":473.74002,"end":476.14,"sentiment":"neutral","sentiment_score":-0.08562536910176277},{"text":"How much I have to pay for the router then?","start":476.14,"end":478.48,"sentiment":"neutral","sentiment_score":-0.08141281716525554},{"text":"So we so which is the free one?","start":491.725,"end":495.06,"sentiment":"neutral","sentiment_score":-0.0520426663570106},{"text":"Really?","start":505.06,"end":505.56,"sentiment":"neutral","sentiment_score":-0.05103040486574173},{"text":"Okay.","start":505.94,"end":506.44,"sentiment":"neutral","sentiment_score":-0.01747795194387436}],"sentiment":"neutral","sentiment_score":-0.07085645757615566,"num_words":28,"start":473.74002,"end":506.44},{"sentences":[{"text":"How much?","start":514.945,"end":515.505,"sentiment":"neutral","sentiment_score":-0.008901162771508098},{"text":"How much?","start":515.505,"end":516.065,"sentiment":"neutral","sentiment_score":-0.036026731133461},{"text":"Sorry.","start":516.065,"end":516.465,"sentiment":"neutral","sentiment_score":-0.05365363508462906},{"text":"How much?","start":516.465,"end":517.125,"sentiment":"neutral","sentiment_score":-0.019985594786703587},{"text":"Three 119.","start":521.665,"end":523.205,"sentiment":"neutral","sentiment_score":0.007567589171230793}],"sentiment":"neutral","sentiment_score":-0.018705048236168094,"num_words":9,"start":514.945,"end":523.205},{"sentences":[{"text":"Oh my bloody god.","start":525.47003,"end":526.85004,"sentiment":"neutral","sentiment_score":0.020926894154399633},{"text":"Okay.","start":527.07,"end":527.57,"sentiment":"neutral","sentiment_score":0.11678963899612428},{"text":"Oh, that's alright.","start":534.11005,"end":534.99005,"sentiment":"neutral","sentiment_score":0.19218886892000833},{"text":"I can get it from anyway.","start":534.99005,"end":536.44495,"sentiment":"neutral","sentiment_score":0.1527454654375712},{"text":"Where do which shop do I have to go to find the router then?","start":536.44495,"end":539.90497,"sentiment":"neutral","sentiment_score":0.03944051079452038}],"sentiment":"neutral","sentiment_score":0.08020370593294501,"num_words":28,"start":525.47003,"end":539.90497},{"sentences":[{"text":"That's fine.","start":559.01996,"end":559.82,"sentiment":"neutral","sentiment_score":0.12545935064554214},{"text":"No.","start":559.82,"end":560.14,"sentiment":"neutral","sentiment_score":-0.14157022535800934},{"text":"I don't care about that.","start":560.14,"end":561.33997,"sentiment":"neutral","sentiment_score":-0.19571302831172943},{"text":"I can do it by myself, but too much expensive I don't able to pay because it's not my own house.","start":561.33997,"end":566.825,"sentiment":"neutral","sentiment_score":-0.20457139753160022},{"text":"The tenants are living there.","start":566.825,"end":568.10504,"sentiment":"neutral","sentiment_score":-0.21031152009963988}],"sentiment":"neutral","sentiment_score":-0.18284628277315812,"num_words":34,"start":559.01996,"end":568.10504},{"sentences":[{"text":"Why do I have to spend that much money on it?","start":568.10504,"end":570.68506,"sentiment":"neutral","sentiment_score":-0.24850457093932413},{"text":"So that's fine.","start":570.74506,"end":571.72504,"sentiment":"neutral","sentiment_score":-0.004556495696306229},{"text":"Yes.","start":582.34,"end":582.84,"sentiment":"neutral","sentiment_score":0.10703500360250472},{"text":"Okay.","start":600.555,"end":600.955,"sentiment":"neutral","sentiment_score":0.13175776600837708},{"text":"Cool.","start":600.955,"end":601.455,"sentiment":"neutral","sentiment_score":0.1709701418876648}],"sentiment":"neutral","sentiment_score":-0.13749746211311398,"num_words":17,"start":568.10504,"end":601.455},{"sentences":[{"text":"That's alright.","start":602.075,"end":602.795,"sentiment":"neutral","sentiment_score":0.20651621371507645},{"text":"It's okay.","start":602.795,"end":603.53503,"sentiment":"neutral","sentiment_score":0.18696069717407227},{"text":"Alright.","start":622.41,"end":622.91,"sentiment":"neutral","sentiment_score":0.0965399369597435},{"text":"Fine.","start":623.13,"end":623.63,"sentiment":"neutral","sentiment_score":0.13959535956382751},{"text":"All good.","start":626.965,"end":627.705,"sentiment":"positive","sentiment_score":0.38206860423088074}],"sentiment":"neutral","sentiment_score":0.22340329084545374,"num_words":8,"start":602.075,"end":627.705},{"sentences":[{"text":"Okay.","start":631.8469,"end":632.3469,"sentiment":"neutral","sentiment_score":0.15417207777500153},{"text":"That's fine.","start":632.8869,"end":633.5269,"sentiment":"neutral","sentiment_score":0.3237570822238922},{"text":"It's okay.","start":633.5269,"end":634.2669,"sentiment":"positive","sentiment_score":0.36161190271377563},{"text":"All good.","start":634.3269,"end":634.98694,"sentiment":"positive","sentiment_score":0.4671213924884796},{"text":"Alright.","start":635.92694,"end":636.4069,"sentiment":"positive","sentiment_score":0.4239846169948578}],"sentiment":"positive","sentiment_score":0.3603921812027693,"num_words":8,"start":631.8469,"end":636.4069},{"sentences":[{"text":"Bye.","start":636.4069,"end":636.9069,"sentiment":"neutral","sentiment_score":0.1203726977109909},{"text":"Bye.","start":637.1269,"end":637.6269,"sentiment":"neutral","sentiment_score":0.17539405822753906}],"sentiment":"neutral","sentiment_score":0.14788337796926498,"num_words":2,"start":636.4069,"end":637.6269}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you?\n\nChannel 1: Uh-huh. Hi, Max. Yeah. I just received a call this morning regarding my NBN connection, but I am unable to pick it the call at that time because I was on work. So\n\nChannel 0: Okay. I see. Mhmm. May I know your full name, please, for me to check the account?\n\nChannel 1: Amrit, a m r I t.\n\nChannel 0: Okay. Yeah. We're trying to call you earlier regarding the NBN\n\nChannel 1: Yes.\n\nChannel 0: service update. Yeah. Just wanted to confirm first if the entity installation has been successful. Did\n\nChannel 1: Yes.\n\nChannel 0: the NBN tech visit you? Mhmm.\n\nChannel 1: Yes. Yes. Yes. If that's that's done, but the only thing is I don't have an NBN connection to my property. So someone he told me that someone from the technician department comes\n\nChannel 0: Mhmm.\n\nChannel 1: and put the wire through to my property. So yes.\n\nChannel 0: Is it also NBN\n\nChannel 1: Yes.\n\nChannel 0: who will schedule the visit again?\n\nChannel 1: I have no idea. He told me that he I don't need to do anything else. They will come within a week, and they will put\n\nChannel 0: Mhmm.\n\nChannel 1: they they can do the and they can put the wire through.\n\nChannel 0: Okay. I see. So, yeah, upon checking here on your record, NBN advised that there is an external network shortfall currently delaying the completion of your order. So they scheduled a plan remediation date remediation, which is the date is June 15 by 11:59PM a e\n\nChannel 1: Is\n\nChannel 0: a\n\nChannel 1: there\n\nChannel 0: e\n\nChannel 1: is\n\nChannel 0: s\n\nChannel 1: there\n\nChannel 0: t.\n\nChannel 1: any other earlier diet? Because June 15 is, like, how many days?\n\nChannel 0: Yeah.\n\nChannel 1: And he already told me\n\nChannel 0: Mhmm.\n\nChannel 1: it's only a week. Within\n\nChannel 0: Mhmm.\n\nChannel 1: a week, they can come because I because the tenants are coming on the July 10 in that property. Right?\n\nChannel 0: Mhmm.\n\nChannel 1: And the connection need to be set up before that.\n\nChannel 0: Mhmm. Okay. I see. But, yeah, we tried to change the schedule for the like, before June instead for it to make it ASAP. But, unfortunately, the NBN according to NBN team, this is the nearest available date\n\nChannel 1: You\n\nChannel 0: that\n\nChannel 1: know what is I\n\nChannel 0: they have.\n\nChannel 1: I don't know why I'll go with it with your company because from May 12 up to the eleventh of up to the June 15, it's more than a month that I'm waiting for the connections and I'm waiting for everything.\n\nChannel 0: Mhmm.\n\nChannel 1: Before I have an appointment yeah. Before I have an appointment on the May 12, which is again canceled, and then it it comes to May 25, right, which is this Monday, I\n\nChannel 0: Mhmm.\n\nChannel 1: have\n\nChannel 0: Yeah. That's\n\nChannel 1: to take\n\nChannel 0: correct.\n\nChannel 1: a day off from the work to go\n\nChannel 0: Mhmm.\n\nChannel 1: on the property to wait for the to wait for someone to come and do that. That's fine. Okay? But now I'm saying is my tenants are already coming on the June 10, And now the NBN technicians goes on the fifteenth. These\n\nChannel 0: Mhmm.\n\nChannel 1: days and you know how we really need Internet for everything.\n\nChannel 0: Mhmm. Yeah. But just to explain this, this is not regarding to Airtel. Actually, the service has been activated on our end. So this is a NBN fault, not from us, Airtel.\n\nSo we have this is beyond our control. We're just communicating to them and following it up.\n\nChannel 1: So what about\n\nChannel 0: Mhmm.\n\nChannel 1: what what do you I received an email that you'll have to do the remote setting or whatever you you send it in the email. So what you have to do? What do I have to do before that? Because up to the up to the June 15, you can't NBN can't do anything. Right?\n\nSo I don't have any any net connection to my property by by the\n\nChannel 0: Mhmm.\n\nChannel 1: June 14. So what happened on the June 15? What do I have to do there? Because the tenants are there. They have to do not I have to do because I'm not there.\n\nI'm not supposed to be in that property on that day.\n\nChannel 0: Mhmm. Yes. So all you need to do is turn on the NTD box to the property. Plug it in. Just make sure that it is turned on because NBN will attempt to activate your service remotely.\n\nIf successful, no further technician appointment will be required after that. We just need you to keep the NBN equipment or the NTD plug in and powered on, the one the\n\nChannel 1: So\n\nChannel 0: box\n\nChannel 1: how\n\nChannel 0: that they installed.\n\nChannel 1: so\n\nChannel 0: Mhmm.\n\nChannel 1: where do I have to set the modem? Do I have to have my own modem, or is it the company giving me a modem?\n\nChannel 0: Okay. Hang on. Let me just check. Haven't you received a router from us yet?\n\nChannel 1: No. No.\n\nChannel 0: Okay. Hang on. Let me just check the record. Hang on. Hello, Amrit?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Thank you for waiting. So upon checking your order, you did not place include the router, so we're expecting that you'll be using your own router. Do you have your own router?\n\nChannel 1: Only after,\n\nChannel 0: We\n\nChannel 1: like, what?\n\nChannel 0: only have\n\nChannel 1: Which\n\nChannel 0: one.\n\nChannel 1: what type of router you have to?\n\nChannel 0: The one that has an antenna?\n\nChannel 1: Which antenna?\n\nChannel 0: It's like a small box with\n\nChannel 1: So\n\nChannel 0: antenna\n\nChannel 1: where do I\n\nChannel 0: help.\n\nChannel 1: get that from?\n\nChannel 0: You can get that from us, which is already preconfigured. You just need to plug in, connect it to the NTT box the NBN team has installed, Then wait a few minutes for the connection to establish, and that should be working fine.\n\nChannel 1: So how\n\nChannel 0: But\n\nChannel 1: how\n\nChannel 0: if\n\nChannel 1: much\n\nChannel 0: you don't\n\nChannel 1: do I have yeah. How much I have to pay\n\nChannel 0: Mhmm.\n\nChannel 1: for the router then?\n\nChannel 0: So for the NBN network, we have three available routers. This is compatible. Our cheapest one is $139.95. This is just\n\nChannel 1: So we\n\nChannel 0: a one time payment.\n\nChannel 1: so which is\n\nChannel 0: But\n\nChannel 1: the free one?\n\nChannel 0: Actually, we do not have a free router for NBN networks. Yeah.\n\nChannel 1: Really? Okay.\n\nChannel 0: And we have our which is the Erto Performance. It's $319.95 per\n\nChannel 1: How much?\n\nChannel 0: sorry.\n\nChannel 1: How much? Sorry. How much?\n\nChannel 0: The other one is $319.95.\n\nChannel 1: Three 119.\n\nChannel 0: Yeah.\n\nChannel 1: Oh my bloody god.\n\nChannel 0: But,\n\nChannel 1: Okay.\n\nChannel 0: yeah, we have our cheapest one, which is the 139.95, and that should be working fine with your\n\nChannel 1: Oh,\n\nChannel 0: connection.\n\nChannel 1: that's alright. I can get it from anyway. Where do which shop do I have to go to find the router then?\n\nChannel 0: You can order from us or you can buy a buy a outside store. But if you're going to use a different router, which is not from us, you'll be the one who will configuring it. We'll just send you an email instruction and guide you\n\nChannel 1: That's\n\nChannel 0: over the\n\nChannel 1: fine.\n\nChannel 0: phone.\n\nChannel 1: No. I don't care about\n\nChannel 0: Mhmm.\n\nChannel 1: that. I can do it by myself, but too much expensive\n\nChannel 0: Okay.\n\nChannel 1: I don't able to pay because it's not my own house. The tenants are living there. Why do I have to spend\n\nChannel 0: Mhmm.\n\nChannel 1: that much money on it? So that's fine.\n\nChannel 0: Okay then. I was just going to email you then the compatible router that you can purchase outside.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Then that's it. You'll just need to choose one from that. And once you already have the router and the remediation installation has been completed, we'll then send you an email instruction on how to connect it,\n\nChannel 1: Okay.\n\nChannel 0: your open\n\nChannel 1: Cool.\n\nChannel 0: router. Yeah.\n\nChannel 1: That's alright. It's okay.\n\nChannel 0: Mhmm. Okay. So, yeah, we sincerely apologize for the delay inconvenience, and we'll continue to monitor the order and provide updates once available. So, yeah, we just need to wait for the NBN technician again for the,\n\nChannel 1: Alright. Fine.\n\nChannel 0: yeah, remediation.\n\nChannel 1: All good.\n\nChannel 0: Yeah. And I'll email you shortly regarding the router, compatible\n\nChannel 1: Okay.\n\nChannel 0: routers.\n\nChannel 1: That's fine. It's okay. All good.\n\nChannel 0: Okay. Thank\n\nChannel 1: Alright.\n\nChannel 0: you, Amrit.\n\nChannel 1: Bye.\n\nChannel 0: Bye for\n\nChannel 1: Bye.\n\nChannel 0: now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.1730245053768158},{"text":"Good afternoon.","start":1.5999999,"end":2.34,"sentiment":"positive","sentiment_score":0.42040470242500305},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":5.14,"sentiment":"positive","sentiment_score":0.3618885321276529},{"text":"How can I assist you?","start":5.6,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.30414397120475767}],"sentiment":"positive","sentiment_score":0.3378515660762787,"channel":0,"num_words":15,"start":1.1999999,"end":6.8199997},{"sentences":[{"text":"Uh-huh.","start":7.04,"end":7.2,"sentiment":"neutral","sentiment_score":0.005792797543108463},{"text":"Hi, Max.","start":7.2,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.030160884372889996},{"text":"Yeah.","start":7.9199996,"end":8.16,"sentiment":"neutral","sentiment_score":-0.016567213460803032},{"text":"I just received a call this morning regarding my NBN connection, but I am unable to pick it the call at that time because I was on work.","start":8.16,"end":18.085,"sentiment":"neutral","sentiment_score":-0.3227585434381451},{"text":"So","start":19.265,"end":19.765,"sentiment":"neutral","sentiment_score":-0.10613991320133208}],"sentiment":"neutral","sentiment_score":-0.2755706598982215,"channel":1,"num_words":33,"start":7.04,"end":19.765},{"sentences":[{"text":"Okay.","start":19.795,"end":20.195,"sentiment":"neutral","sentiment_score":-0.028829148039221764},{"text":"I see.","start":20.195,"end":20.835001,"sentiment":"neutral","sentiment_score":-0.022417141124606133},{"text":"Mhmm.","start":20.835001,"end":21.335001,"sentiment":"neutral","sentiment_score":-0.0031977365724742413},{"text":"May I know your full name, please, for me to check the account?","start":21.795,"end":24.695,"sentiment":"neutral","sentiment_score":0.031047328733480893}],"sentiment":"neutral","sentiment_score":0.01922082980437314,"channel":0,"num_words":17,"start":19.795,"end":24.695},{"sentences":[{"text":"Amrit, a m r I t.","start":24.705,"end":26.645,"sentiment":"neutral","sentiment_score":0.010013539887343844}],"sentiment":"neutral","sentiment_score":0.010013539887343844,"channel":1,"num_words":6,"start":24.705,"end":26.645},{"sentences":[{"text":"Okay.","start":30.3,"end":30.619999,"sentiment":"neutral","sentiment_score":0.03637973964214325},{"text":"Yeah.","start":30.619999,"end":31.119999,"sentiment":"neutral","sentiment_score":0.05807403102517128},{"text":"We're trying to call you earlier regarding the 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just going to email you then the compatible router that you can purchase outside.","start":573.98,"end":581.44,"sentiment":"neutral","sentiment_score":0.10629550134763122}],"sentiment":"neutral","sentiment_score":0.10307813477185038,"channel":0,"num_words":18,"start":572.635,"end":581.44},{"sentences":[{"text":"Yes.","start":582.34,"end":582.84,"sentiment":"neutral","sentiment_score":0.10703500360250472}],"sentiment":"neutral","sentiment_score":0.10703500360250472,"channel":1,"num_words":1,"start":582.34,"end":582.84},{"sentences":[{"text":"Yeah.","start":583.1,"end":583.6,"sentiment":"neutral","sentiment_score":0.11898148059844972},{"text":"Then that's it.","start":584.3,"end":585.6,"sentiment":"neutral","sentiment_score":0.13311049342155457},{"text":"You'll just need to choose one from that.","start":585.74,"end":588.32,"sentiment":"neutral","sentiment_score":0.1349314535036683},{"text":"And once you already have the router and the remediation installation has been completed, we'll then send you an email instruction on how to connect it,","start":588.86505,"end":600.085,"sentiment":"neutral","sentiment_score":0.11957012460781978}],"sentiment":"neutral","sentiment_score":0.12385757443936248,"channel":0,"num_words":38,"start":583.1,"end":600.085},{"sentences":[{"text":"Okay.","start":600.555,"end":600.955,"sentiment":"neutral","sentiment_score":0.13175776600837708}],"sentiment":"neutral","sentiment_score":0.13175776600837708,"channel":1,"num_words":1,"start":600.555,"end":600.955},{"sentences":[{"text":"your open","start":600.625,"end":601.185,"sentiment":"neutral","sentiment_score":0.1372934952378273}],"sentiment":"neutral","sentiment_score":0.1372934952378273,"channel":0,"num_words":2,"start":600.625,"end":601.185},{"sentences":[{"text":"Cool.","start":600.955,"end":601.455,"sentiment":"neutral","sentiment_score":0.1709701418876648}],"sentiment":"neutral","sentiment_score":0.1709701418876648,"channel":1,"num_words":1,"start":600.955,"end":601.455},{"sentences":[{"text":"router.","start":601.185,"end":601.685,"sentiment":"neutral","sentiment_score":0.1249012127518654},{"text":"Yeah.","start":601.74506,"end":602.04,"sentiment":"neutral","sentiment_score":0.15735873579978943}],"sentiment":"neutral","sentiment_score":0.1411299742758274,"channel":0,"num_words":2,"start":601.185,"end":602.04},{"sentences":[{"text":"That's alright.","start":602.075,"end":602.795,"sentiment":"neutral","sentiment_score":0.20651621371507645},{"text":"It's okay.","start":602.795,"end":603.53503,"sentiment":"neutral","sentiment_score":0.18696069717407227}],"sentiment":"neutral","sentiment_score":0.19673845544457436,"channel":1,"num_words":4,"start":602.075,"end":603.53503},{"sentences":[{"text":"Mhmm.","start":604.12,"end":604.62,"sentiment":"neutral","sentiment_score":0.06292614340782166},{"text":"Okay.","start":605.95996,"end":606.45996,"sentiment":"neutral","sentiment_score":0.08203134685754776},{"text":"So, yeah, we sincerely apologize for the delay inconvenience, and we'll continue to monitor the order and provide updates once available.","start":606.68,"end":616.22,"sentiment":"neutral","sentiment_score":0.00942194408604077},{"text":"So, yeah, we just need to wait for the NBN technician again for the,","start":617.08496,"end":622.785,"sentiment":"neutral","sentiment_score":0.0199374462743955}],"sentiment":"neutral","sentiment_score":0.016809258484155744,"channel":0,"num_words":37,"start":604.12,"end":622.785},{"sentences":[{"text":"Alright.","start":622.41,"end":622.91,"sentiment":"neutral","sentiment_score":0.0965399369597435},{"text":"Fine.","start":623.13,"end":623.63,"sentiment":"neutral","sentiment_score":0.13959535956382751}],"sentiment":"neutral","sentiment_score":0.11806764826178551,"channel":1,"num_words":2,"start":622.41,"end":623.63},{"sentences":[{"text":"yeah, remediation.","start":623.565,"end":624.46497,"sentiment":"neutral","sentiment_score":0.15828876942396164}],"sentiment":"neutral","sentiment_score":0.15828876942396164,"channel":0,"num_words":2,"start":623.565,"end":624.46497},{"sentences":[{"text":"All good.","start":626.965,"end":627.705,"sentiment":"positive","sentiment_score":0.38206860423088074}],"sentiment":"positive","sentiment_score":0.38206860423088074,"channel":1,"num_words":2,"start":626.965,"end":627.705},{"sentences":[{"text":"Yeah.","start":628.045,"end":628.445,"sentiment":"neutral","sentiment_score":0.1791873574256897},{"text":"And I'll email you shortly regarding the router, compatible","start":628.445,"end":632.12695,"sentiment":"neutral","sentiment_score":0.19866419831911722}],"sentiment":"neutral","sentiment_score":0.1967165142297745,"channel":0,"num_words":10,"start":628.045,"end":632.12695},{"sentences":[{"text":"Okay.","start":631.8469,"end":632.3469,"sentiment":"neutral","sentiment_score":0.15417207777500153}],"sentiment":"neutral","sentiment_score":0.15417207777500153,"channel":1,"num_words":1,"start":631.8469,"end":632.3469},{"sentences":[{"text":"routers.","start":632.18695,"end":632.68695,"sentiment":"neutral","sentiment_score":0.13431672751903534}],"sentiment":"neutral","sentiment_score":0.13431672751903534,"channel":0,"num_words":1,"start":632.18695,"end":632.68695},{"sentences":[{"text":"That's fine.","start":632.8869,"end":633.5269,"sentiment":"neutral","sentiment_score":0.3237570822238922},{"text":"It's okay.","start":633.5269,"end":634.2669,"sentiment":"positive","sentiment_score":0.36161190271377563},{"text":"All good.","start":634.3269,"end":634.98694,"sentiment":"positive","sentiment_score":0.4671213924884796}],"sentiment":"positive","sentiment_score":0.38416345914204914,"channel":1,"num_words":6,"start":632.8869,"end":634.98694},{"sentences":[{"text":"Okay.","start":634.9069,"end":635.4069,"sentiment":"neutral","sentiment_score":0.3050776720046997},{"text":"Thank","start":635.7069,"end":635.9469,"sentiment":"positive","sentiment_score":0.5380313992500305}],"sentiment":"positive","sentiment_score":0.4215545356273651,"channel":0,"num_words":2,"start":634.9069,"end":635.9469},{"sentences":[{"text":"Alright.","start":635.92694,"end":636.4069,"sentiment":"positive","sentiment_score":0.4239846169948578}],"sentiment":"positive","sentiment_score":0.4239846169948578,"channel":1,"num_words":1,"start":635.92694,"end":636.4069},{"sentences":[{"text":"you, Amrit.","start":635.9469,"end":636.74695,"sentiment":"positive","sentiment_score":0.4066646099090576}],"sentiment":"positive","sentiment_score":0.4066646099090576,"channel":0,"num_words":2,"start":635.9469,"end":636.74695},{"sentences":[{"text":"Bye.","start":636.4069,"end":636.9069,"sentiment":"neutral","sentiment_score":0.1203726977109909}],"sentiment":"neutral","sentiment_score":0.1203726977109909,"channel":1,"num_words":1,"start":636.4069,"end":636.9069},{"sentences":[{"text":"Bye for","start":636.74695,"end":637.1469,"sentiment":"neutral","sentiment_score":0.13549178838729858}],"sentiment":"neutral","sentiment_score":0.13549178838729858,"channel":0,"num_words":2,"start":636.74695,"end":637.1469},{"sentences":[{"text":"Bye.","start":637.1269,"end":637.6269,"sentiment":"neutral","sentiment_score":0.17539405822753906}],"sentiment":"neutral","sentiment_score":0.17539405822753906,"channel":1,"num_words":1,"start":637.1269,"end":637.6269},{"sentences":[{"text":"now.","start":637.1469,"end":637.6469,"sentiment":"neutral","sentiment_score":0.24711564183235168},{"text":"Have a great day.","start":638.2669,"end":639.4069,"sentiment":"positive","sentiment_score":0.528484333306551}],"sentiment":"positive","sentiment_score":0.47221059501171114,"channel":0,"num_words":5,"start":637.1469,"end":639.4069}]},"summary":{"result":"success","short":"A customer named Max receives a call from Airtel tech support regarding an NBN connection issue. The representative confirms the installation has been successful and a plan for remediation is scheduled for June 15. The customer is confused about the schedule and asks if the technicians can put wire through to their property before the appointment. The service is activated on their end and is beyond their control. The agent advises the customer to turn on their NBN box and plug it in, and the customer is given information about the prices of different routers and compatible ones. The call ends with the representative apologizing for the delay and promising to provide updates once the router is available."},"intents":{"segments":[{"text":"May I know your full name, please, for me to check the account?","start_word":52,"end_word":64,"intents":[{"intent":"Check account","confidence_score":0.120745085},{"intent":"Provide information","confidence_score":0.016555343}]},{"text":"service update. Yeah. Just wanted to confirm first if the entity installation has been successful. Did Yes.","start_word":83,"end_word":99,"intents":[{"intent":"Confirm service update","confidence_score":0.021970524}]},{"text":"Just wanted to confirm first if the entity installation has been successful. Did Yes.","start_word":86,"end_word":99,"intents":[{"intent":"Confirm installation success","confidence_score":0.022783449}]},{"text":"If that's that's done, but the only thing is I don't have an NBN connection to my property. So someone he told me that someone from the technician department comes Mhmm. and put the wire through to my property. So yes.","start_word":109,"end_word":149,"intents":[{"intent":"Confirm connection details","confidence_score":0.0051390044}]},{"text":"who will schedule the visit again? I have no idea.","start_word":155,"end_word":164,"intents":[{"intent":"Schedule visit","confidence_score":0.56978065}]},{"text":"But, yeah, we tried to change the schedule for the like, before June instead for it to make it ASAP.","start_word":315,"end_word":334,"intents":[{"intent":"Change schedule","confidence_score":0.72296816}]},{"text":"But, unfortunately, the NBN according to NBN team, this is the nearest available date You that know what is I they have. I don't know why I'll go with it with your company because from May 12 up to the eleventh of up to the June 15, it's more than a month that I'm waiting for the connections and I'm waiting for everything. Mhmm.","start_word":334,"end_word":397,"intents":[{"intent":"Check availability","confidence_score":0.013998281}]},{"text":"I don't know why I'll go with it with your company because from May 12 up to the eleventh of up to the June 15, it's more than a month that I'm waiting for the connections and I'm waiting for everything. Mhmm.","start_word":356,"end_word":397,"intents":[{"intent":"Clarify reason","confidence_score":0.0005235741}]},{"text":"Before I have an appointment yeah. Before I have an appointment on the May 12, which is again canceled, and then it it comes to May 25, right, which is this Monday, I Mhmm. have Yeah.","start_word":398,"end_word":433,"intents":[{"intent":"Confirm appointment","confidence_score":0.18542753}]},{"text":"But just to explain this, this is not regarding to Airtel. Actually, the service has been activated on our end. So this is a NBN fault, not from us, Airtel. So we have this is beyond our control. We're just communicating to them and following it up. So what about Mhmm.","start_word":504,"end_word":554,"intents":[{"intent":"Clarify service activation","confidence_score":0.0098443795}]},{"text":"So I don't have any any net connection to my property by by the Mhmm.","start_word":610,"end_word":624,"intents":[{"intent":"Evaluate network connection","confidence_score":0.000024451205}]},{"text":"So all you need to do is turn on the NTD box to the property. Plug it in. Just make sure that it is turned on because NBN will attempt to activate your service remotely. If successful, no further technician appointment will be required after that. We just need you to keep the NBN equipment or the NTD plug in and powered on, the one the So box how that they installed. so Mhmm.","start_word":672,"end_word":745,"intents":[{"intent":"Connect router to ntb box","confidence_score":0.013957977}]},{"text":"where do I have to set the modem?","start_word":746,"end_word":753,"intents":[{"intent":"Set up modem","confidence_score":0.14130065}]},{"text":"Haven't you received a router from us yet? No. No. Okay.","start_word":778,"end_word":788,"intents":[{"intent":"Check order","confidence_score":0.18495244}]},{"text":"So how But how if much you don't do I have yeah.","start_word":917,"end_word":928,"intents":[{"intent":"Determine cost","confidence_score":0.023920946}]},{"text":"It's $319.95 per How much?","start_word":998,"end_word":1002,"intents":[{"intent":"Verify router pricing","confidence_score":0.0011118854}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1730245053768158},{"text":"Good afternoon. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3800167441368103},{"text":"How can I assist you? Uh-huh. Hi, Max. Yeah. I just received a call this morning regarding my NBN connection, but I am unable to pick it the call at that time because I was on work. So Okay. I see. Mhmm. May I know your full name, please, for me to check the account? Amrit, a m r I t. Okay. Yeah. We're trying to call you earlier regarding the NBN Yes. service update. Yeah. Just wanted to confirm first if the entity installation has been successful. Did Yes. the NBN tech visit you? Mhmm. Yes. Yes. Yes. If that's that's done, but the only thing is I don't have an NBN connection to my property. So someone he told me that someone from the technician department comes Mhmm. and put the wire through to my property. So yes. Is it also NBN Yes. who will schedule the visit again?","start_word":10,"end_word":160,"sentiment":"neutral","sentiment_score":-0.012041441164910792},{"text":"I have no idea.","start_word":161,"end_word":164,"sentiment":"negative","sentiment_score":-0.40932831168174744},{"text":"He told me that he I don't need to do anything else. They will come within a week, and they will put Mhmm. they they can do the and they can put the wire through. Okay. I see. So, yeah, upon checking here on your record, NBN advised that there is an external network shortfall currently delaying the completion of your order. So they scheduled a plan remediation date remediation, which is the date is June 15 by 11:59PM a e Is a there e is s there t. any other earlier diet? Because June 15 is, like, how many days? Yeah. And he already told me Mhmm. it's only a week. Within Mhmm. a week, they can come because I because the tenants are coming on the July 10 in that property. Right? Mhmm. And the connection need to be set up before that. Mhmm. Okay. I see. But, yeah, we tried to change the schedule for the like, before June instead for it to make it ASAP.","start_word":165,"end_word":333,"sentiment":"neutral","sentiment_score":-0.13058872794258525},{"text":"But, unfortunately, the NBN according to NBN team, this is the nearest available date You that know what is I they have. I don't know why I'll go with it with your company because from May 12 up to the eleventh of up to the June 15, it's more than a month that I'm waiting for the connections and I'm waiting for everything.","start_word":334,"end_word":396,"sentiment":"negative","sentiment_score":-0.4636327922344208},{"text":"Mhmm. Before I have an appointment yeah. Before I have an appointment on the May 12, which is again canceled, and then it it comes to May 25, right, which is this Monday, I Mhmm. have Yeah. That's to take correct. a day off from the work to go Mhmm. on the property to wait for the to wait for someone to come and do that. That's fine. Okay? But now I'm saying is my tenants are already coming on the June 10, And now the NBN technicians goes on the fifteenth. These Mhmm. days and you know how we really need Internet for everything. Mhmm. Yeah. But just to explain this, this is not regarding to Airtel. Actually, the service has been activated on our end.","start_word":397,"end_word":523,"sentiment":"neutral","sentiment_score":-0.1555715799331665},{"text":"So this is a NBN fault, not from us, Airtel. So we have this is beyond our control.","start_word":524,"end_word":541,"sentiment":"negative","sentiment_score":-0.507087230682373},{"text":"We're just communicating to them and following it up. So what about Mhmm. what what do you I received an email that you'll have to do the remote setting or whatever you you send it in the email. So what you have to do? What do I have to do before that?","start_word":542,"end_word":593,"sentiment":"neutral","sentiment_score":-0.20184926688671112},{"text":"Because up to the up to the June 15, you can't NBN can't do anything.","start_word":594,"end_word":608,"sentiment":"negative","sentiment_score":-0.4047989547252655},{"text":"Right?","start_word":609,"end_word":609,"sentiment":"neutral","sentiment_score":-0.2925684452056885},{"text":"So I don't have any any net connection to my property by by the Mhmm.","start_word":610,"end_word":624,"sentiment":"negative","sentiment_score":-0.37741929292678833},{"text":"June 14. So what happened on the June 15?","start_word":625,"end_word":633,"sentiment":"neutral","sentiment_score":-0.2423512190580368},{"text":"What do I have to do there? Because the tenants are there. They have to do not I have to do because I'm not there. I'm not supposed to be in that property on that day.","start_word":634,"end_word":669,"sentiment":"negative","sentiment_score":-0.501429982483387},{"text":"Mhmm. Yes. So all you need to do is turn on the NTD box to the property. Plug it in. Just make sure that it is turned on because NBN will attempt to activate your service remotely. If successful, no further technician appointment will be required after that. We just need you to keep the NBN equipment or the NTD plug in and powered on, the one the So box how that they installed. so Mhmm. where do I have to set the modem? Do I have to have my own modem, or is it the company giving me a modem? Okay. Hang on. Let me just check. Haven't you received a router from us yet? No. No. Okay. Hang on. Let me just check the record. Hang on. Hello, Amrit? Yep. Yes.","start_word":670,"end_word":802,"sentiment":"neutral","sentiment_score":0.06081870570778847},{"text":"Thank you for waiting.","start_word":803,"end_word":806,"sentiment":"positive","sentiment_score":0.35493209958076477},{"text":"So upon checking your order, you did not place include the router, so we're expecting that you'll be using your own router. Do you have your own router? Only after, We like, what? only have Which one. what type of router you have to? The one that has an antenna? Which antenna? It's like a small box with So antenna where do I help. get that from? You can get that from us, which is already preconfigured. You just need to plug in, connect it to the NTT box the NBN team has installed, Then wait a few minutes for the connection to establish, and that should be working fine. So how But how if much you don't do I have yeah. How much I have to pay Mhmm. for the router then? So for the NBN network, we have three available routers. This is compatible. Our cheapest one is $139.95. This is just So we a one time payment. so which is But the free one? Actually, we do not have a free router for NBN networks. Yeah. Really? Okay. And we have our which is the Erto Performance. It's $319.95 per How much? sorry. How much? Sorry. How much? The other one is $319.95. Three 119. Yeah. Oh my bloody god. But, Okay. yeah, we have our cheapest one, which is the 139.95, and that should be working fine with your Oh, connection. that's alright. I can get it from anyway. Where do which shop do I have to go to find the router then? You can order from us or you can buy a buy a outside store. But if you're going to use a different router, which is not from us, you'll be the one who will configuring it. We'll just send you an email instruction and guide you That's over the fine. phone. No. I don't care about Mhmm. that. I can do it by myself, but too much expensive Okay. I don't able to pay because it's not my own house. The tenants are living there. Why do I have to spend Mhmm. that much money on it? So that's fine. Okay then. I was just going to email you then the compatible router that you can purchase outside. Yes. Yeah. Then that's it. You'll just need to choose one from that. And once you already have the router and the remediation installation has been completed, we'll then send you an email instruction on how to connect it, Okay. your open Cool. router. Yeah. That's alright. It's okay. Mhmm. Okay. So, yeah, we sincerely apologize for the delay inconvenience, and we'll continue to monitor the order and provide updates once available. So, yeah, we just need to wait for the NBN technician again for the, Alright. Fine. yeah, remediation.","start_word":807,"end_word":1271,"sentiment":"neutral","sentiment_score":0.022692788792874223},{"text":"All good.","start_word":1272,"end_word":1273,"sentiment":"positive","sentiment_score":0.3654662072658539},{"text":"Yeah. And I'll email you shortly regarding the router, compatible Okay. routers. That's fine.","start_word":1274,"end_word":1287,"sentiment":"neutral","sentiment_score":0.21174228191375732},{"text":"It's okay. All good.","start_word":1288,"end_word":1291,"sentiment":"positive","sentiment_score":0.40008410811424255},{"text":"Okay.","start_word":1292,"end_word":1292,"sentiment":"neutral","sentiment_score":0.3050776720046997},{"text":"Thank Alright. you, Amrit.","start_word":1293,"end_word":1296,"sentiment":"positive","sentiment_score":0.4209323823451996},{"text":"Bye. Bye for Bye. now.","start_word":1297,"end_word":1301,"sentiment":"neutral","sentiment_score":0.2002437055110931},{"text":"Have a great day.","start_word":1302,"end_word":1305,"sentiment":"positive","sentiment_score":0.7196730375289917}],"average":{"sentiment":"neutral","sentiment_score":-0.06216731458523864}}}}