{"metadata":{"transaction_key":"deprecated","request_id":"01a0a7e8-aa68-7ee1-9891-2e05a60233fa","sha256":"d95ebf9b8e9c98e23a0585b13211311cd8403c6ffa28b2c9123c04b3a12b6df8","created":"2026-09-16T01:50:40.207Z","duration":40.10394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":103,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":124,"output_tokens":124},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":124,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. I'm looking for Egan Castor. He's part from IT department. This is Mary from Vigilance AI. Just to clarify, no one by name here, Egon, Egon Castor? I alright. I'll make a note of it. Thank you.","confidence":0.98095703,"words":[{"word":"yes","start":3.36,"end":3.84,"confidence":0.9921875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11512450128793716},{"word":"good","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.32231467962265015},{"word":"morning","start":4.08,"end":4.56,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.19518260657787323},{"word":"i'm","start":4.56,"end":4.7999997,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02134103886783123},{"word":"looking","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.01010060589760542},{"word":"for","start":5.04,"end":5.54,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.003357594832777977},{"word":"egan","start":5.7599998,"end":6.2599998,"confidence":0.69018555,"punctuated_word":"Egan","sentiment":"neutral","sentiment_score":0.009428873658180237},{"word":"castor","start":6.3199997,"end":6.8199997,"confidence":0.75667316,"punctuated_word":"Castor.","sentiment":"neutral","sentiment_score":0.004825628362596035},{"word":"he's","start":16.025,"end":16.265,"confidence":0.8293457,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.06733380258083344},{"word":"part","start":16.265,"end":16.585001,"confidence":0.94140625,"punctuated_word":"part","sentiment":"neutral","sentiment_score":-0.04318869858980179},{"word":"from","start":16.585001,"end":16.905,"confidence":0.9941406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.05546114966273308},{"word":"it","start":16.905,"end":17.305,"confidence":0.9980469,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.09239660948514938},{"word":"department","start":17.305,"end":17.805,"confidence":0.77734375,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":-0.07315455377101898},{"word":"this","start":23.465,"end":23.705,"confidence":0.95947266,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.0108020743355155},{"word":"is","start":23.705,"end":23.945,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00047613680362701416},{"word":"mary","start":23.945,"end":24.425,"confidence":0.9892578,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":-0.005809331312775612},{"word":"from","start":24.425,"end":24.925,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.012669933959841728},{"word":"vigilance","start":26.345001,"end":26.845001,"confidence":0.91503906,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.003115098923444748},{"word":"ai","start":27.625,"end":28.125,"confidence":0.9038086,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.00916687399148941},{"word":"just","start":28.73,"end":29.05,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.025248590856790543},{"word":"to","start":29.05,"end":29.13,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.024252982810139656},{"word":"clarify","start":29.13,"end":29.63,"confidence":0.984375,"punctuated_word":"clarify,","sentiment":"neutral","sentiment_score":-0.048594895750284195},{"word":"no","start":30.17,"end":30.41,"confidence":0.57910156,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.11742556840181352},{"word":"one","start":30.41,"end":30.57,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.10614143311977386},{"word":"by","start":30.57,"end":30.81,"confidence":0.9980469,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.06042605638504028},{"word":"name","start":30.81,"end":31.13,"confidence":0.9941406,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.12384925782680511},{"word":"here","start":31.13,"end":31.61,"confidence":0.8408203,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.1269504725933075},{"word":"egon","start":31.61,"end":32.11,"confidence":0.6913249,"punctuated_word":"Egon,","sentiment":"neutral","sentiment_score":-0.05992334336042404},{"word":"egon","start":32.25,"end":32.73,"confidence":0.9970703,"punctuated_word":"Egon","sentiment":"neutral","sentiment_score":-0.020004309713840485},{"word":"castor","start":32.73,"end":33.23,"confidence":0.8103841,"punctuated_word":"Castor?","sentiment":"neutral","sentiment_score":-0.04009129852056503},{"word":"i","start":34.65,"end":34.89,"confidence":0.4182129,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08347511291503906},{"word":"alright","start":35.21,"end":35.69,"confidence":0.96875,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.05854977294802666},{"word":"i'll","start":35.69,"end":36.01,"confidence":0.98095703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.06671863049268723},{"word":"make","start":36.01,"end":36.329998,"confidence":0.91015625,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.03394211828708649},{"word":"a","start":36.329998,"end":36.41,"confidence":0.3605957,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04679073020815849},{"word":"note","start":36.41,"end":36.73,"confidence":0.99902344,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.04192108660936355},{"word":"of","start":36.73,"end":36.89,"confidence":0.80126953,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2009389102458954},{"word":"it","start":36.89,"end":36.97,"confidence":0.8520508,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.20459158718585968},{"word":"thank","start":36.97,"end":37.29,"confidence":0.984375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.49735403060913086},{"word":"you","start":37.29,"end":37.79,"confidence":0.9602051,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.41847291588783264}],"paragraphs":{"transcript":"\nYes. Good morning. I'm looking for Egan Castor. He's part from IT department. This is Mary from Vigilance AI.\n\nJust to clarify, no one by name here, Egon, Egon Castor? I alright. I'll make a note of it. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.11512450128793716},{"text":"Good morning.","start":3.84,"end":4.56,"sentiment":"neutral","sentiment_score":0.2587486431002617},{"text":"I'm looking for Egan Castor.","start":4.56,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.00981074832379818},{"text":"He's part from IT department.","start":16.025,"end":17.805,"sentiment":"neutral","sentiment_score":-0.06630696281790734},{"text":"This is Mary from Vigilance AI.","start":23.465,"end":28.125,"sentiment":"neutral","sentiment_score":0.0013107274038096268}],"sentiment":"neutral","sentiment_score":0.018842372602145923,"num_words":19,"start":3.36,"end":28.125},{"sentences":[{"text":"Just to clarify, no one by name here, Egon, Egon Castor?","start":28.73,"end":33.23,"sentiment":"neutral","sentiment_score":-0.06844620084898038},{"text":"I alright.","start":34.65,"end":35.69,"sentiment":"neutral","sentiment_score":-0.07101244293153286},{"text":"I'll make a note of it.","start":35.69,"end":36.97,"sentiment":"neutral","sentiment_score":0.03602632197240989},{"text":"Thank you.","start":36.97,"end":37.79,"sentiment":"positive","sentiment_score":0.45791347324848175}],"sentiment":"neutral","sentiment_score":0.01128818014902728,"num_words":21,"start":28.73,"end":37.79}]}}]},{"alternatives":[{"transcript":"Good morning. Continent. You're speaking with hello? I'm sorry. I've not heard of that person. Can I help you with something? And can I ask who's calling? No. No. Thank you. Thank you. Bye.","confidence":0.9970703,"words":[{"word":"good","start":0.0,"end":0.39999998,"confidence":0.40893555,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.31521886587142944},{"word":"morning","start":0.39999998,"end":0.64,"confidence":0.93969727,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.23986496031284332},{"word":"continent","start":0.64,"end":1.12,"confidence":0.66967773,"punctuated_word":"Continent.","sentiment":"neutral","sentiment_score":0.14272697269916534},{"word":"you're","start":1.12,"end":1.36,"confidence":0.9970703,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.0675465315580368},{"word":"speaking","start":1.36,"end":1.5999999,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.036214180290699005},{"word":"with","start":1.5999999,"end":1.8399999,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04579193517565727},{"word":"hello","start":4.08,"end":4.58,"confidence":0.7001953,"punctuated_word":"hello?","sentiment":"neutral","sentiment_score":0.059689585119485855},{"word":"i'm","start":8.32,"end":8.82,"confidence":0.93652344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0946502834558487},{"word":"sorry","start":9.04,"end":9.54,"confidence":0.9951172,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1675013154745102},{"word":"i've","start":11.599999,"end":11.84,"confidence":0.85717773,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.15259960293769836},{"word":"not","start":11.84,"end":12.08,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1424499750137329},{"word":"heard","start":12.08,"end":12.24,"confidence":1.0,"punctuated_word":"heard","sentiment":"neutral","sentiment_score":-0.17831136286258698},{"word":"of","start":12.24,"end":12.4,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.21082115173339844},{"word":"that","start":12.4,"end":12.639999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1875241696834564},{"word":"person","start":12.639999,"end":13.139999,"confidence":1.0,"punctuated_word":"person.","sentiment":"neutral","sentiment_score":-0.1544840931892395},{"word":"can","start":13.5199995,"end":13.679999,"confidence":0.97998047,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.052977487444877625},{"word":"i","start":13.679999,"end":13.84,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03071596845984459},{"word":"help","start":13.84,"end":14.0,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.035287369042634964},{"word":"you","start":14.0,"end":14.16,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.061292730271816254},{"word":"with","start":14.16,"end":14.32,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03768671303987503},{"word":"something","start":14.32,"end":14.82,"confidence":1.0,"punctuated_word":"something?","sentiment":"neutral","sentiment_score":-0.05864376947283745},{"word":"and","start":21.065,"end":21.225,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.048739753663539886},{"word":"can","start":21.225,"end":21.345001,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04416017234325409},{"word":"i","start":21.345001,"end":21.465,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04651130735874176},{"word":"ask","start":21.465,"end":21.785,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.051995787769556046},{"word":"who's","start":21.785,"end":22.025,"confidence":0.9916992,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":-0.06603486090898514},{"word":"calling","start":22.025,"end":22.525,"confidence":0.99902344,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":-0.04898643493652344},{"word":"no","start":33.35,"end":33.85,"confidence":0.6633301,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1682041436433792},{"word":"no","start":36.23,"end":36.47,"confidence":0.9921875,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11203156411647797},{"word":"thank","start":36.47,"end":36.71,"confidence":0.9086914,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.13337914645671844},{"word":"you","start":36.71,"end":37.21,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.18781107664108276},{"word":"thank","start":37.91,"end":38.15,"confidence":0.97509766,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5032738447189331},{"word":"you","start":38.15,"end":38.47,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.42617008090019226},{"word":"bye","start":38.47,"end":38.97,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.15932920575141907}],"paragraphs":{"transcript":"\nGood morning. Continent. You're speaking with hello? I'm sorry. I've not heard of that person.\n\nCan I help you with something? And can I ask who's calling? No. No. Thank you.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.0,"end":0.64,"sentiment":"neutral","sentiment_score":0.2775419130921364},{"text":"Continent.","start":0.64,"end":1.12,"sentiment":"neutral","sentiment_score":0.14272697269916534},{"text":"You're speaking with hello?","start":1.12,"end":4.58,"sentiment":"neutral","sentiment_score":0.052310558035969734},{"text":"I'm sorry.","start":8.32,"end":9.54,"sentiment":"neutral","sentiment_score":-0.13107579946517944},{"text":"I've not heard of that person.","start":11.599999,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.1710317259033521}],"sentiment":"neutral","sentiment_score":-0.025419261554876962,"num_words":15,"start":0.0,"end":13.139999},{"sentences":[{"text":"Can I help you with something?","start":13.5199995,"end":14.82,"sentiment":"neutral","sentiment_score":-0.046100672955314316},{"text":"And can I ask who's calling?","start":21.065,"end":22.525,"sentiment":"neutral","sentiment_score":-0.051071386163433395},{"text":"No.","start":33.35,"end":33.85,"sentiment":"neutral","sentiment_score":-0.1682041436433792},{"text":"No.","start":36.23,"end":36.47,"sentiment":"neutral","sentiment_score":-0.11203156411647797},{"text":"Thank you.","start":36.47,"end":37.21,"sentiment":"neutral","sentiment_score":0.1605951115489006}],"sentiment":"neutral","sentiment_score":-0.03387986496090889,"num_words":16,"start":13.5199995,"end":37.21},{"sentences":[{"text":"Thank you.","start":37.91,"end":38.47,"sentiment":"positive","sentiment_score":0.4647219628095627},{"text":"Bye.","start":38.47,"end":38.97,"sentiment":"neutral","sentiment_score":0.15932920575141907}],"sentiment":"positive","sentiment_score":0.36292437712351483,"num_words":3,"start":37.91,"end":38.97}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. Continent. You're speaking with\n\nChannel 0: Yes. Good\n\nChannel 1: hello?\n\nChannel 0: morning. I'm looking for Egan Castor.\n\nChannel 1: I'm sorry. I've not heard of that person. Can I help you with something?\n\nChannel 0: He's part from IT department.\n\nChannel 1: And can I ask who's calling?\n\nChannel 0: This is Mary from Vigilance AI. Just to clarify, no one by name here, Egon, Egon Castor?\n\nChannel 1: No.\n\nChannel 0: I alright. I'll make\n\nChannel 1: No.\n\nChannel 0: a note\n\nChannel 1: Thank you.\n\nChannel 0: of it. Thank you.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.0,"end":0.64,"sentiment":"neutral","sentiment_score":0.2775419130921364},{"text":"Continent.","start":0.64,"end":1.12,"sentiment":"neutral","sentiment_score":0.14272697269916534},{"text":"You're speaking with","start":1.12,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.04985088234146436}],"sentiment":"neutral","sentiment_score":0.14122724098463854,"channel":1,"num_words":6,"start":0.0,"end":1.8399999},{"sentences":[{"text":"Yes.","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.11512450128793716},{"text":"Good","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.32231467962265015}],"sentiment":"neutral","sentiment_score":0.21871959045529366,"channel":0,"num_words":2,"start":3.36,"end":4.08},{"sentences":[{"text":"hello?","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.059689585119485855}],"sentiment":"neutral","sentiment_score":0.059689585119485855,"channel":1,"num_words":1,"start":4.08,"end":4.58},{"sentences":[{"text":"morning.","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.19518260657787323},{"text":"I'm looking for Egan Castor.","start":4.56,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.00981074832379818}],"sentiment":"neutral","sentiment_score":0.04070605803281069,"channel":0,"num_words":6,"start":4.08,"end":6.8199997},{"sentences":[{"text":"I'm sorry.","start":8.32,"end":9.54,"sentiment":"neutral","sentiment_score":-0.13107579946517944},{"text":"I've not heard of that person.","start":11.599999,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.1710317259033521},{"text":"Can I help you with something?","start":13.5199995,"end":14.82,"sentiment":"neutral","sentiment_score":-0.046100672955314316}],"sentiment":"neutral","sentiment_score":-0.11178185657731124,"channel":1,"num_words":14,"start":8.32,"end":14.82},{"sentences":[{"text":"He's part from IT department.","start":16.025,"end":17.805,"sentiment":"neutral","sentiment_score":-0.06630696281790734}],"sentiment":"neutral","sentiment_score":-0.06630696281790734,"channel":0,"num_words":5,"start":16.025,"end":17.805},{"sentences":[{"text":"And can I ask who's calling?","start":21.065,"end":22.525,"sentiment":"neutral","sentiment_score":-0.051071386163433395}],"sentiment":"neutral","sentiment_score":-0.051071386163433395,"channel":1,"num_words":6,"start":21.065,"end":22.525},{"sentences":[{"text":"This is Mary from Vigilance AI.","start":23.465,"end":28.125,"sentiment":"neutral","sentiment_score":0.0013107274038096268},{"text":"Just to clarify, no one by name here, Egon, Egon Castor?","start":28.73,"end":33.23,"sentiment":"neutral","sentiment_score":-0.06844620084898038}],"sentiment":"neutral","sentiment_score":-0.043826108524466265,"channel":0,"num_words":17,"start":23.465,"end":33.23},{"sentences":[{"text":"No.","start":33.35,"end":33.85,"sentiment":"neutral","sentiment_score":-0.1682041436433792}],"sentiment":"neutral","sentiment_score":-0.1682041436433792,"channel":1,"num_words":1,"start":33.35,"end":33.85},{"sentences":[{"text":"I alright.","start":34.65,"end":35.69,"sentiment":"neutral","sentiment_score":-0.07101244293153286},{"text":"I'll make","start":35.69,"end":36.329998,"sentiment":"neutral","sentiment_score":-0.050330374389886856}],"sentiment":"neutral","sentiment_score":-0.06067140866070986,"channel":0,"num_words":4,"start":34.65,"end":36.329998},{"sentences":[{"text":"No.","start":36.23,"end":36.47,"sentiment":"neutral","sentiment_score":-0.11203156411647797}],"sentiment":"neutral","sentiment_score":-0.11203156411647797,"channel":1,"num_words":1,"start":36.23,"end":36.47},{"sentences":[{"text":"a note","start":36.329998,"end":36.73,"sentiment":"neutral","sentiment_score":-0.044355908408761024}],"sentiment":"neutral","sentiment_score":-0.044355908408761024,"channel":0,"num_words":2,"start":36.329998,"end":36.73},{"sentences":[{"text":"Thank you.","start":36.47,"end":37.21,"sentiment":"neutral","sentiment_score":0.1605951115489006}],"sentiment":"neutral","sentiment_score":0.1605951115489006,"channel":1,"num_words":2,"start":36.47,"end":37.21},{"sentences":[{"text":"of it.","start":36.73,"end":36.97,"sentiment":"neutral","sentiment_score":0.20276524871587753},{"text":"Thank you.","start":36.97,"end":37.79,"sentiment":"positive","sentiment_score":0.45791347324848175}],"sentiment":"neutral","sentiment_score":0.33033936098217964,"channel":0,"num_words":4,"start":36.73,"end":37.79},{"sentences":[{"text":"Thank you.","start":37.91,"end":38.47,"sentiment":"positive","sentiment_score":0.4647219628095627},{"text":"Bye.","start":38.47,"end":38.97,"sentiment":"neutral","sentiment_score":0.15932920575141907}],"sentiment":"positive","sentiment_score":0.36292437712351483,"channel":1,"num_words":3,"start":37.91,"end":38.97}]},"summary":{"result":"success","short":"The customer calls Continent looking for Egan servicing IT department and asks for the caller's name. The agent, Mary, explains that there is no one by name on the call and takes note of the request. The call ends with a brief exchange of thanks and goodbyes."},"intents":{"segments":[{"text":"This is Mary from Vigilance AI. Just to clarify, no one by name here, Egon, Egon Castor? No.","start_word":40,"end_word":57,"intents":[{"intent":"Clarify caller affiliation","confidence_score":0.0002381897}]}]},"sentiments":{"segments":[{"text":"Good morning. Continent. You're speaking with Yes. Good morning. hello? I'm looking for Egan Castor. I'm sorry. I've not heard of that person. Can I help you with something? He's part from IT department. And can I ask who's calling? This is Mary from Vigilance AI. Just to clarify, no one by name here, Egon, Egon Castor? No. I alright. I'll make No. a note Thank you. of it.","start_word":0,"end_word":68,"sentiment":"neutral","sentiment_score":-0.015987727791070938},{"text":"Thank you. Thank you.","start_word":69,"end_word":72,"sentiment":"positive","sentiment_score":0.4483189582824707},{"text":"Bye.","start_word":73,"end_word":73,"sentiment":"neutral","sentiment_score":0.21316003799438477}],"average":{"sentiment":"neutral","sentiment_score":0.012022624092717324}}}}