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Roman, I hope you still, remember the company because the last time that we touch base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Rowan, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of July. Alright. Okay. 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Ron speaking. Good. Thank you. Yourself?\n\nNo. No. Look. Sorry. 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Ron speaking.\n\nChannel 0: Yeah. Good morning. Rowan, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thank you. Yourself?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Roman, I hope you still, remember the company because the last time that we touch base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Rowan, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of July.\n\nChannel 1: No. No. Look. Sorry. Not interested.\n\nThank you.\n\nChannel 0: Alright. Okay. No.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.025050140917301175},{"text":"Ron speaking.","start":1.8399999,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.02776500303298235}],"sentiment":"neutral","sentiment_score":0.02686004899442196,"channel":1,"num_words":3,"start":1.4399999,"end":2.6599998},{"sentences":[{"text":"Yeah.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.11129677295684814},{"text":"Good morning.","start":4.7999997,"end":5.46,"sentiment":"positive","sentiment_score":0.37647683918476105},{"text":"Rowan, it's Ronald from Cloud Solution IT.","start":6.0,"end":9.86,"sentiment":"neutral","sentiment_score":0.2918933310679027},{"text":"How are you doing today?","start":10.48,"end":11.7,"sentiment":"neutral","sentiment_score":0.27670345902442933}],"sentiment":"neutral","sentiment_score":0.2860680709282557,"channel":0,"num_words":15,"start":4.56,"end":11.7},{"sentences":[{"text":"Good.","start":12.559999,"end":12.96,"sentiment":"positive","sentiment_score":0.4801966249942779},{"text":"Thank you.","start":12.96,"end":13.44,"sentiment":"positive","sentiment_score":0.5305826216936111},{"text":"Yourself?","start":13.44,"end":13.94,"sentiment":"positive","sentiment_score":0.38073962926864624}],"sentiment":"positive","sentiment_score":0.4805253744125366,"channel":1,"num_words":4,"start":12.559999,"end":13.94},{"sentences":[{"text":"I'm doing wonderful.","start":14.655,"end":16.035,"sentiment":"positive","sentiment_score":0.7268159588177999},{"text":"Thank you for asking.","start":16.175,"end":17.315,"sentiment":"positive","sentiment_score":0.6136442869901657},{"text":"Roman, I hope you still, remember the company because the last time that we touch base with you, it was September of last year.","start":18.415,"end":25.314999,"sentiment":"neutral","sentiment_score":0.07339932785059015},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":25.855,"end":36.32,"sentiment":"neutral","sentiment_score":0.08272342466645771},{"text":"Name of the company again, it's Cloud Solution IT.","start":37.579998,"end":41.04,"sentiment":"neutral","sentiment_score":0.07357820371786754}],"sentiment":"neutral","sentiment_score":0.13869171928781182,"channel":0,"num_words":67,"start":14.655,"end":41.04},{"sentences":[{"text":"We are a managed service provider.","start":41.595,"end":44.175,"sentiment":"neutral","sentiment_score":0.07440838279823463},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":44.715,"end":57.45,"sentiment":"neutral","sentiment_score":0.07636335596442223},{"text":"And reason for my call today, Rowan, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":57.91,"end":69.61,"sentiment":"neutral","sentiment_score":0.08616501651704311},{"text":"And we're hoping, sir, that you have an available time next month, maybe on first or second week of July.","start":70.365,"end":75.905,"sentiment":"neutral","sentiment_score":0.0736764408648014}],"sentiment":"neutral","sentiment_score":0.0791853519593492,"channel":0,"num_words":81,"start":41.595,"end":75.905},{"sentences":[{"text":"No.","start":76.755005,"end":76.995,"sentiment":"neutral","sentiment_score":-0.2838083505630493},{"text":"No.","start":76.995,"end":77.315,"sentiment":"negative","sentiment_score":-0.33790868520736694},{"text":"Look.","start":77.315,"end":77.555,"sentiment":"neutral","sentiment_score":-0.3166775703430176},{"text":"Sorry.","start":77.555,"end":77.875,"sentiment":"negative","sentiment_score":-0.4327765107154846},{"text":"Not interested.","start":77.875,"end":78.535,"sentiment":"negative","sentiment_score":-0.47451284527778625}],"sentiment":"negative","sentiment_score":-0.38669946789741516,"channel":1,"num_words":6,"start":76.755005,"end":78.535},{"sentences":[{"text":"Thank you.","start":78.595,"end":79.335,"sentiment":"neutral","sentiment_score":-0.23197893053293228}],"sentiment":"neutral","sentiment_score":-0.23197893053293228,"channel":1,"num_words":2,"start":78.595,"end":79.335},{"sentences":[{"text":"Alright.","start":80.125,"end":80.625,"sentiment":"neutral","sentiment_score":-0.05117717385292053},{"text":"Okay.","start":81.005,"end":81.505,"sentiment":"neutral","sentiment_score":-0.05183633416891098},{"text":"No.","start":81.565,"end":81.935936,"sentiment":"neutral","sentiment_score":-0.0740465447306633}],"sentiment":"neutral","sentiment_score":-0.05902001758416494,"channel":0,"num_words":3,"start":80.125,"end":81.935936}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT, Ronald, calls a customer named Rowan to schedule an introductory meeting with his CTO, Mr. Baljit Singh. Ronald explains that their company is a managed service provider and Microsoft trusted partner, and apologizes for the misunderstanding of the customer's previous meeting. He suggests scheduling the meeting for the first or second week of July."},"intents":{"segments":[{"text":"Roman, I hope you still, remember the company because the last time that we touch base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":29,"end_word":79,"intents":[{"intent":"Arrange meeting with ron","confidence_score":0.03292488}]}]},"sentiments":{"segments":[{"text":"Hello. Ron speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.05088286846876144},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3810945451259613},{"text":"Rowan, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.2988101541996002},{"text":"Good. Thank you. Yourself? I'm doing wonderful. Thank you for asking.","start_word":18,"end_word":28,"sentiment":"positive","sentiment_score":0.582465410232544},{"text":"Roman, I hope you still, remember the company because the last time that we touch base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Rowan, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of July. No.","start_word":29,"end_word":170,"sentiment":"neutral","sentiment_score":0.07448482513427734},{"text":"No.","start_word":171,"end_word":171,"sentiment":"negative","sentiment_score":-0.33790868520736694},{"text":"Look.","start_word":172,"end_word":172,"sentiment":"neutral","sentiment_score":-0.3166775703430176},{"text":"Sorry. Not interested.","start_word":173,"end_word":175,"sentiment":"negative","sentiment_score":-0.4431372284889221},{"text":"Thank you. Alright. Okay. No.","start_word":176,"end_word":180,"sentiment":"neutral","sentiment_score":-0.11650697141885756}],"average":{"sentiment":"neutral","sentiment_score":0.1078406753540039}}}}