{"metadata":{"transaction_key":"deprecated","request_id":"019eb41d-a2ea-78b2-8528-65a05ca5cf99","sha256":"2db1e223ce5fa8a61b8b3c7e249ade3fb023f7d409ca861fb33c7d3cb66bd5e7","created":"2026-06-11T00:38:22.784Z","duration":18.935938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":49},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":25}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling the Bionics Institute. Our telephone numbers have changed. Our new main number is 0393779999. For all general inquiries, press 1 to be transferred to an operator. Press 2 to speak with the COG.","confidence":1.0,"words":[{"word":"thank","start":0.08,"end":0.24,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7323389053344727},{"word":"you","start":0.24,"end":0.39999998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.713786244392395},{"word":"for","start":0.39999998,"end":0.48,"confidence":0.6201172,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6394185423851013},{"word":"calling","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7429941892623901},{"word":"the","start":0.79999995,"end":1.04,"confidence":0.8588867,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.8052073121070862},{"word":"bionics","start":1.04,"end":1.54,"confidence":0.88500977,"punctuated_word":"Bionics","sentiment":"positive","sentiment_score":0.7038260698318481},{"word":"institute","start":1.68,"end":2.1799998,"confidence":0.99902344,"punctuated_word":"Institute.","sentiment":"positive","sentiment_score":0.6654094457626343},{"word":"our","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.16618317365646362},{"word":"telephone","start":2.8799999,"end":3.36,"confidence":1.0,"punctuated_word":"telephone","sentiment":"neutral","sentiment_score":-0.29615768790245056},{"word":"numbers","start":3.36,"end":3.84,"confidence":1.0,"punctuated_word":"numbers","sentiment":"neutral","sentiment_score":-0.3168920576572418},{"word":"have","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.37084800004959106},{"word":"changed","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"changed.","sentiment":"neutral","sentiment_score":-0.11888761818408966},{"word":"our","start":5.3599997,"end":5.68,"confidence":1.0,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.12412142753601074},{"word":"new","start":5.68,"end":5.92,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.01608452945947647},{"word":"main","start":5.92,"end":6.16,"confidence":0.99609375,"punctuated_word":"main","sentiment":"neutral","sentiment_score":0.008138298988342285},{"word":"number","start":6.16,"end":6.56,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.06554799526929855},{"word":"is","start":6.56,"end":6.8799996,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010315410792827606},{"word":"0393779999","start":6.8799996,"end":10.34,"confidence":0.99956053,"punctuated_word":"0393779999.","sentiment":"neutral","sentiment_score":0.02903732657432556},{"word":"for","start":11.36,"end":11.759999,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.01794768124818802},{"word":"all","start":11.759999,"end":12.0,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.06064722687005997},{"word":"general","start":12.0,"end":12.48,"confidence":1.0,"punctuated_word":"general","sentiment":"neutral","sentiment_score":0.07630320638418198},{"word":"inquiries","start":12.48,"end":12.98,"confidence":1.0,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":-0.007970687001943588},{"word":"press","start":13.44,"end":13.759999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.04293510317802429},{"word":"1","start":13.759999,"end":14.0,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.01850055903196335},{"word":"to","start":14.0,"end":14.16,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.025718912482261658},{"word":"be","start":14.16,"end":14.32,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.018231943249702457},{"word":"transferred","start":14.32,"end":14.82,"confidence":1.0,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":-0.02916869521141052},{"word":"to","start":14.88,"end":15.04,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.030074991285800937},{"word":"an","start":15.04,"end":15.28,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03192410618066788},{"word":"operator","start":15.28,"end":15.78,"confidence":0.9995117,"punctuated_word":"operator.","sentiment":"neutral","sentiment_score":0.010651808232069016},{"word":"press","start":16.780937,"end":17.100939,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.01432826742529869},{"word":"2","start":17.100939,"end":17.340939,"confidence":1.0,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.008075475692749023},{"word":"to","start":17.340939,"end":17.500938,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.003195416182279587},{"word":"speak","start":17.500938,"end":17.820938,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.006186686456203461},{"word":"with","start":17.820938,"end":17.980938,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.00497107207775116},{"word":"the","start":17.980938,"end":18.220938,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0019150525331497192},{"word":"cog","start":18.220938,"end":18.720938,"confidence":0.7132161,"punctuated_word":"COG.","sentiment":"neutral","sentiment_score":0.009769956581294537}],"paragraphs":{"transcript":"\nThank you for calling the Bionics Institute. Our telephone numbers have changed. Our new main number is 0393779999. For all general inquiries, press 1 to be transferred to an operator. Press 2 to speak with the COG.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Bionics Institute.","start":0.08,"end":2.1799998,"sentiment":"positive","sentiment_score":0.7147115298679897},{"text":"Our telephone numbers have changed.","start":2.56,"end":4.5,"sentiment":"neutral","sentiment_score":-0.2537937074899673},{"text":"Our new main number is 0393779999.","start":5.3599997,"end":10.34,"sentiment":"neutral","sentiment_score":-0.026377152651548386},{"text":"For all general inquiries, press 1 to be transferred to an operator.","start":11.36,"end":15.78,"sentiment":"neutral","sentiment_score":0.005111418664455414},{"text":"Press 2 to speak with the COG.","start":16.780937,"end":18.720938,"sentiment":"neutral","sentiment_score":0.0004932022254381861}],"sentiment":"neutral","sentiment_score":0.09839293770995494,"num_words":37,"start":0.08,"end":18.720938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling the Bionics Institute. Our telephone numbers have changed. Our new main number is 0393779999. For all general inquiries, press 1 to be transferred to an operator. Press 2 to speak with the COG.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Bionics Institute.","start":0.08,"end":2.1799998,"sentiment":"positive","sentiment_score":0.7147115298679897},{"text":"Our telephone numbers have changed.","start":2.56,"end":4.5,"sentiment":"neutral","sentiment_score":-0.2537937074899673},{"text":"Our new main number is 0393779999.","start":5.3599997,"end":10.34,"sentiment":"neutral","sentiment_score":-0.026377152651548386},{"text":"For all general inquiries, press 1 to be transferred to an operator.","start":11.36,"end":15.78,"sentiment":"neutral","sentiment_score":0.005111418664455414},{"text":"Press 2 to speak with the COG.","start":16.780937,"end":18.720938,"sentiment":"neutral","sentiment_score":0.0004932022254381861}],"sentiment":"neutral","sentiment_score":0.09839293770995494,"channel":1,"num_words":37,"start":0.08,"end":18.720938}]},"summary":{"result":"success","short":"Thank you for calling the Bionics Institute. Our telephone numbers have changed. Our new main number is 0393779999. For all general inquiries, press 1 to be transferred to an operator. Press 2 to speak with the COG."},"intents":{"segments":[{"text":"Our new main number is 0393779999. For all general inquiries, press 1 to be transferred to an operator. Press 2 to speak with the COG.","start_word":12,"end_word":36,"intents":[{"intent":"Change telephone numbers","confidence_score":0.012462251}]},{"text":"Press 2 to speak with the COG.","start_word":30,"end_word":36,"intents":[{"intent":"Provide new phone number","confidence_score":0.037387647},{"intent":"Provide general inquiries","confidence_score":0.13192067},{"intent":"Transfer call to operator","confidence_score":0.7772309},{"intent":"Speak with cog","confidence_score":0.956121}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the Bionics Institute.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.7076042294502258},{"text":"Our telephone numbers have changed. Our new main number is 0393779999. For all general inquiries, press 1 to be transferred to an operator. Press 2 to speak with the COG.","start_word":7,"end_word":36,"sentiment":"neutral","sentiment_score":-0.03401096910238266}],"average":{"sentiment":"neutral","sentiment_score":0.117339056365344}}}}