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Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.005008293315768242},{"text":"Sorry.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":-0.04990663006901741},{"text":"Who's this again?","start":7.12,"end":8.02,"sentiment":"neutral","sentiment_score":-0.029374926661451656},{"text":"Great.","start":14.255,"end":14.655001,"sentiment":"positive","sentiment_score":0.6544568538665771},{"text":"I'll I'm all good, mate.","start":14.655001,"end":15.695,"sentiment":"positive","sentiment_score":0.5502278923988342}],"sentiment":"neutral","sentiment_score":0.29750665446574037,"num_words":11,"start":0.16,"end":15.695},{"sentences":[{"text":"This is my personal number, by the way, so I don't know how you got it.","start":15.695,"end":18.995,"sentiment":"neutral","sentiment_score":-0.012415718054398894},{"text":"That's right.","start":28.626938,"end":29.186937,"sentiment":"neutral","sentiment_score":-0.09009774774312973},{"text":"I'll have to check my LinkedIn then and see if it's still got some old data.","start":29.186937,"end":31.986937,"sentiment":"neutral","sentiment_score":-0.21732127852737904},{"text":"Thank you very much, but I'm not interested.","start":31.986937,"end":33.586937,"sentiment":"negative","sentiment_score":-0.6069075539708138},{"text":"Thank you.","start":33.586937,"end":34.326935,"sentiment":"negative","sentiment_score":-0.45516911149024963}],"sentiment":"neutral","sentiment_score":-0.2186724112623117,"num_words":44,"start":15.695,"end":34.326935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Am I talking to Chris?\n\nChannel 1: Sorry. Who's this again?\n\nChannel 0: Andrew from Vigilance AI. We're a cybersecurity company, Chris.\n\nChannel 1: Great. I'll I'm all good, mate. This is my personal number, by the way, so I don't know how you got it.\n\nChannel 0: Oh, I'm, yeah, I'm really sorry about this, Chris. Well, mostly, we got it from LinkedIn\n\nChannel 1: That's right. I'll have to check my LinkedIn then and see if it's still got some old data. Thank you very much, but I'm not interested. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.005008293315768242}],"sentiment":"neutral","sentiment_score":0.005008293315768242,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Oh, hi.","start":1.92,"end":2.48,"sentiment":"neutral","sentiment_score":0.012143563479185104},{"text":"This is Andrew from Vigilance AI.","start":2.48,"end":4.72,"sentiment":"neutral","sentiment_score":0.014979661752780279},{"text":"Am I talking to Chris?","start":4.72,"end":6.58,"sentiment":"neutral","sentiment_score":0.0034511333331465723}],"sentiment":"neutral","sentiment_score":0.010109289549291134,"channel":0,"num_words":13,"start":1.92,"end":6.58},{"sentences":[{"text":"Sorry.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":-0.04990663006901741},{"text":"Who's this again?","start":7.12,"end":8.02,"sentiment":"neutral","sentiment_score":-0.029374926661451656}],"sentiment":"neutral","sentiment_score":-0.034507852513343096,"channel":1,"num_words":4,"start":6.8799996,"end":8.02},{"sentences":[{"text":"Andrew from Vigilance AI.","start":8.88,"end":11.679999,"sentiment":"neutral","sentiment_score":0.004385958367493004},{"text":"We're a cybersecurity company, Chris.","start":11.679999,"end":13.94,"sentiment":"neutral","sentiment_score":0.015685782581567765}],"sentiment":"neutral","sentiment_score":0.010663638486423425,"channel":0,"num_words":9,"start":8.88,"end":13.94},{"sentences":[{"text":"Great.","start":14.255,"end":14.655001,"sentiment":"positive","sentiment_score":0.6544568538665771},{"text":"I'll I'm all good, mate.","start":14.655001,"end":15.695,"sentiment":"positive","sentiment_score":0.5502278923988342},{"text":"This is my personal number, by the way, so I don't know how you got it.","start":15.695,"end":18.995,"sentiment":"neutral","sentiment_score":-0.012415718054398894}],"sentiment":"neutral","sentiment_score":0.145770219408653,"channel":1,"num_words":22,"start":14.255,"end":18.995},{"sentences":[{"text":"Oh, I'm, yeah, I'm really sorry about this, Chris.","start":20.015,"end":23.155,"sentiment":"neutral","sentiment_score":-0.26036394553052056},{"text":"Well, mostly, we got it from LinkedIn","start":24.255001,"end":27.715,"sentiment":"neutral","sentiment_score":-0.045985047572425435}],"sentiment":"neutral","sentiment_score":-0.16657317767385393,"channel":0,"num_words":16,"start":20.015,"end":27.715},{"sentences":[{"text":"That's right.","start":28.626938,"end":29.186937,"sentiment":"neutral","sentiment_score":-0.09009774774312973},{"text":"I'll have to check my LinkedIn then and see if it's still got some old data.","start":29.186937,"end":31.986937,"sentiment":"neutral","sentiment_score":-0.21732127852737904},{"text":"Thank you very much, but I'm not interested.","start":31.986937,"end":33.586937,"sentiment":"negative","sentiment_score":-0.6069075539708138},{"text":"Thank you.","start":33.586937,"end":34.326935,"sentiment":"negative","sentiment_score":-0.45516911149024963}],"sentiment":"negative","sentiment_score":-0.3365333788096905,"channel":1,"num_words":28,"start":28.626938,"end":34.326935}]},"summary":{"result":"success","short":"An agent from Helsance AI calls a cybersecurity company and asks for Chris. The agent apologizes for the confusion and explains that they got the information from LinkedIn. The agent apologizes again and says they will check their LinkedIn account. Chris declines the offer."},"intents":{"segments":[{"text":"This is Andrew from Vigilance AI. Am I talking to Chris? Sorry.","start_word":3,"end_word":14,"intents":[{"intent":"Confirm identity","confidence_score":0.030829998}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Am I talking to Chris? Sorry. Who's this again? Andrew from Vigilance AI. We're a cybersecurity company, Chris.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.0023323900531977415},{"text":"Great. I'll I'm all good, mate.","start_word":27,"end_word":32,"sentiment":"positive","sentiment_score":0.5743702054023743},{"text":"This is my personal number, by the way, so I don't know how you got it. Oh, I'm, yeah, I'm really sorry about this, Chris. Well, mostly, we got it from LinkedIn That's right. I'll have to check my LinkedIn then and see if it's still got some old data.","start_word":33,"end_word":82,"sentiment":"neutral","sentiment_score":-0.1364585906267166},{"text":"Thank you very much, but I'm not interested. Thank you.","start_word":83,"end_word":92,"sentiment":"negative","sentiment_score":-0.6094261407852173}],"average":{"sentiment":"neutral","sentiment_score":-0.07484875361124675}}}}