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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nThere's still no Internet connection. But are you able to connect with the Internet with the service, the Wi Fi? Okay. I see. But are you able to connect with the Wi Fi that's no connection?\n\nOkay. I see. Are you able to, like, send me a screenshot when it went off again for me to escalate the issue to the network team? Yeah. So going to is is it okay if you send me an email instead or just reply to the email?\n\nMhmm. Yeah. Sure. Just send me the proof that it's turning on and off for me to escalate the issue to the network team. I think you're I think you're having intermittent Internet connection.\n\nThat's why. Mhmm. Oh, I see. Yeah. Okay.\n\nSo when it dropped off again, the Internet connection, just send me the email so as I can escalate and investigate the issue. Okay. Thank you. 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Morning. It's me again, Balaji. The Internet is going off and on. I've put it off and on it, and it's stopping me a lot of issues. Yes. There's no Internet. Yeah. It's it's yes. Yes. No no problem. Now it's going off. It's going off and on. Now it's on. Yeah. I don't know what the issue is. It's interrupting my work. Okay. Yes. I think I think I will be sending you emails just to document the the disruption because it's it's not ideal for me. Yeah. Yeah. And I don't know what is blocking it. But I'm using my work laptop, and I'm I'm working from home. I'll be working from home the whole of this week because I had an injury. Oh, this situation that is is resolved. Alright. 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Morning. It's me again, Balaji. The Internet is going off and on. I've put it off and on it, and it's stopping me a lot of issues.\n\nYes. There's no Internet. Yeah. It's it's yes. Yes.\n\nNo no problem. Now it's going off. It's going off and on. Now it's on. Yeah.\n\nI don't know what the issue is. It's interrupting my work. Okay. Yes. I think I think I will be sending you emails just to document the the disruption because it's it's not ideal for me.\n\nYeah. Yeah. And I don't know what is blocking it. But I'm using my work laptop, and I'm I'm working from home. I'll be working from home the whole of this week because I had an injury.\n\nOh, this situation that is is resolved. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.6,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.022485550493001934},{"text":"Morning.","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":0.02013698592782021},{"text":"It's me again, Balaji.","start":8.48,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.040943412110209465},{"text":"The Internet is going off and on.","start":10.96,"end":13.575,"sentiment":"negative","sentiment_score":-0.47019330092838835},{"text":"I've put it off and on it, and it's stopping me a lot of issues.","start":13.635,"end":19.735,"sentiment":"negative","sentiment_score":-0.4044101933638255}],"sentiment":"negative","sentiment_score":-0.3385234685348613,"num_words":28,"start":7.6,"end":19.735},{"sentences":[{"text":"Yes.","start":26.595001,"end":26.97,"sentiment":"neutral","sentiment_score":-0.012557610869407654},{"text":"There's no Internet.","start":41.129997,"end":42.11,"sentiment":"neutral","sentiment_score":-0.12244864304860435},{"text":"Yeah.","start":54.475,"end":54.795,"sentiment":"neutral","sentiment_score":-0.023975152522325516},{"text":"It's it's yes.","start":54.795,"end":56.175,"sentiment":"neutral","sentiment_score":-0.0334913128366073},{"text":"Yes.","start":56.235,"end":56.555,"sentiment":"neutral","sentiment_score":-0.00031919870525598526}],"sentiment":"neutral","sentiment_score":-0.056074647750291556,"num_words":9,"start":26.595001,"end":56.555},{"sentences":[{"text":"No no problem.","start":56.555,"end":58.29,"sentiment":"neutral","sentiment_score":-0.02242216592033704},{"text":"Now it's going off.","start":58.51,"end":59.87,"sentiment":"neutral","sentiment_score":-0.1584465615451336},{"text":"It's going off and on.","start":59.87,"end":61.489998,"sentiment":"neutral","sentiment_score":-0.18315643668174744},{"text":"Now it's on.","start":61.95,"end":63.01,"sentiment":"neutral","sentiment_score":-0.13429342458645502},{"text":"Yeah.","start":65.15,"end":65.39,"sentiment":"neutral","sentiment_score":-0.20493623614311215}],"sentiment":"neutral","sentiment_score":-0.1390407148282975,"num_words":16,"start":56.555,"end":65.39},{"sentences":[{"text":"I don't know what the issue is.","start":65.39,"end":66.75,"sentiment":"negative","sentiment_score":-0.3612998681409018},{"text":"It's interrupting my work.","start":66.75,"end":68.61,"sentiment":"negative","sentiment_score":-0.3993946760892868},{"text":"Okay.","start":94.38,"end":94.88,"sentiment":"neutral","sentiment_score":-0.0022448422387242317},{"text":"Yes.","start":95.02,"end":95.42,"sentiment":"neutral","sentiment_score":0.0008466271683573723},{"text":"I think I think I will be sending you emails just to document the the disruption because it's it's not ideal for me.","start":95.42,"end":104.805,"sentiment":"neutral","sentiment_score":-0.21408733567627874}],"sentiment":"neutral","sentiment_score":-0.25144679769356215,"num_words":36,"start":65.39,"end":104.805},{"sentences":[{"text":"Yeah.","start":122.8,"end":123.3,"sentiment":"neutral","sentiment_score":-0.0691121444106102},{"text":"Yeah.","start":123.615,"end":124.115,"sentiment":"neutral","sentiment_score":-0.08814837038516998},{"text":"And I don't know what is blocking it.","start":124.415,"end":126.815,"sentiment":"neutral","sentiment_score":-0.1631262954324484},{"text":"But I'm using my work laptop, and I'm I'm working from home.","start":126.815,"end":131.235,"sentiment":"neutral","sentiment_score":-0.1300930716097355},{"text":"I'll be working from home the whole of this week because I had an injury.","start":131.455,"end":135.555,"sentiment":"neutral","sentiment_score":-0.15770853956540426}],"sentiment":"neutral","sentiment_score":-0.1456490765149529,"num_words":37,"start":122.8,"end":135.555},{"sentences":[{"text":"Oh, this situation that is is resolved.","start":137.79001,"end":140.21,"sentiment":"neutral","sentiment_score":-0.02179224682705743},{"text":"Alright.","start":154.755,"end":155.255,"sentiment":"neutral","sentiment_score":0.15190359950065613},{"text":"Thank you.","start":155.315,"end":156.13501,"sentiment":"neutral","sentiment_score":0.2941399961709976}],"sentiment":"neutral","sentiment_score":0.05876378640532494,"num_words":10,"start":137.79001,"end":156.13501}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. Morning. It's me again, Balaji. The Internet is going off and on. I've put it off and on it, and it's stopping me a lot of issues.\n\nChannel 0: Mhmm. There's still no Internet connection.\n\nChannel 1: Yes.\n\nChannel 0: But are you able to connect with the Internet with the service, the Wi Fi?\n\nChannel 1: There's no Internet.\n\nChannel 0: Okay. I see. But are you able to connect with the Wi Fi that's\n\nChannel 1: Yeah. It's\n\nChannel 0: no\n\nChannel 1: it's\n\nChannel 0: connection?\n\nChannel 1: yes. Yes. No no problem. Now it's going off. It's going off and on.\n\nNow it's on. Yeah. I don't know what the issue is. It's interrupting my work.\n\nChannel 0: Okay. I see. Are you able to, like, send me a screenshot when it went off again for me to escalate the issue to the network team? Yeah. So going to is is it okay if you send me an email instead or\n\nChannel 1: Okay.\n\nChannel 0: just reply\n\nChannel 1: Yes.\n\nChannel 0: to the\n\nChannel 1: I\n\nChannel 0: email?\n\nChannel 1: think I think I will be sending you emails just to document the the disruption because\n\nChannel 0: Mhmm.\n\nChannel 1: it's it's not ideal for me.\n\nChannel 0: Yeah. Sure. Just send me the proof that it's turning on and off for me to escalate the issue to the network team. I think you're I think you're having intermittent Internet connection. That's why.\n\nChannel 1: Yeah. Yeah. And I don't know what is blocking it. But I'm using my work laptop, and I'm I'm working from home. I'll be working from home the whole of this week because I had an injury.\n\nChannel 0: Mhmm.\n\nChannel 1: Oh, this\n\nChannel 0: Oh, I\n\nChannel 1: situation that is is resolved.\n\nChannel 0: see. Yeah. Okay. So when it dropped off again, the Internet connection, just send me the email so as I can escalate and investigate the issue.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.11713339388370514},{"text":"Good afternoon.","start":2.3999999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.2947719246149063},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.92,"sentiment":"neutral","sentiment_score":0.2754391006061009},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.2877632901072502}],"sentiment":"neutral","sentiment_score":0.27258316799998283,"channel":0,"num_words":16,"start":2.0,"end":7.3799996},{"sentences":[{"text":"Hi.","start":7.6,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.022485550493001934},{"text":"Morning.","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":0.02013698592782021},{"text":"It's me again, Balaji.","start":8.48,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.040943412110209465},{"text":"The Internet is going off and on.","start":10.96,"end":13.575,"sentiment":"negative","sentiment_score":-0.47019330092838835},{"text":"I've put it off and on it, and it's stopping me a lot of issues.","start":13.635,"end":19.735,"sentiment":"negative","sentiment_score":-0.4044101933638255}],"sentiment":"negative","sentiment_score":-0.3385234685348613,"channel":1,"num_words":28,"start":7.6,"end":19.735},{"sentences":[{"text":"Mhmm.","start":22.125,"end":22.625,"sentiment":"neutral","sentiment_score":-0.09229020774364471},{"text":"There's still no Internet 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Internet.","start":41.129997,"end":42.11,"sentiment":"neutral","sentiment_score":-0.12244864304860435}],"sentiment":"neutral","sentiment_score":-0.12244864304860435,"channel":1,"num_words":3,"start":41.129997,"end":42.11},{"sentences":[{"text":"Okay.","start":48.895,"end":49.215,"sentiment":"neutral","sentiment_score":-0.01952715590596199},{"text":"I see.","start":49.215,"end":49.875,"sentiment":"neutral","sentiment_score":-0.0013019554316997528},{"text":"But are you able to connect with the Wi Fi 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no problem.","start":56.555,"end":58.29,"sentiment":"neutral","sentiment_score":-0.02242216592033704},{"text":"Now it's going off.","start":58.51,"end":59.87,"sentiment":"neutral","sentiment_score":-0.1584465615451336},{"text":"It's going off and on.","start":59.87,"end":61.489998,"sentiment":"neutral","sentiment_score":-0.18315643668174744}],"sentiment":"neutral","sentiment_score":-0.11612951775480594,"channel":1,"num_words":14,"start":55.675,"end":61.489998},{"sentences":[{"text":"Now it's on.","start":61.95,"end":63.01,"sentiment":"neutral","sentiment_score":-0.13429342458645502},{"text":"Yeah.","start":65.15,"end":65.39,"sentiment":"neutral","sentiment_score":-0.20493623614311215},{"text":"I don't know what the issue is.","start":65.39,"end":66.75,"sentiment":"negative","sentiment_score":-0.3612998681409018},{"text":"It's interrupting my work.","start":66.75,"end":68.61,"sentiment":"negative","sentiment_score":-0.3993946760892868}],"sentiment":"neutral","sentiment_score":-0.31563295274972913,"channel":1,"num_words":15,"start":61.95,"end":68.61},{"sentences":[{"text":"Okay.","start":73.174995,"end":73.41499,"sentiment":"neutral","sentiment_score":-0.11478745937347412},{"text":"I see.","start":73.41499,"end":73.994995,"sentiment":"neutral","sentiment_score":-0.0616289246827364},{"text":"Are you able to, like, send me a screenshot when it went off again for me to escalate the issue to the network team?","start":75.335,"end":85.274994,"sentiment":"neutral","sentiment_score":-0.05909628289130827},{"text":"Yeah.","start":87.9,"end":88.4,"sentiment":"neutral","sentiment_score":-0.00937840435653925},{"text":"So going to is is it okay if you send me an email instead 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because","start":95.58,"end":101.605,"sentiment":"neutral","sentiment_score":-0.14777221297845244}],"sentiment":"neutral","sentiment_score":-0.14777221297845244,"channel":1,"num_words":16,"start":95.58,"end":101.605},{"sentences":[{"text":"Mhmm.","start":102.585,"end":103.085,"sentiment":"neutral","sentiment_score":-0.21238216757774353}],"sentiment":"neutral","sentiment_score":-0.21238216757774353,"channel":0,"num_words":1,"start":102.585,"end":103.085},{"sentences":[{"text":"it's it's not ideal for me.","start":102.625,"end":104.805,"sentiment":"negative","sentiment_score":-0.425420418381691}],"sentiment":"negative","sentiment_score":-0.425420418381691,"channel":1,"num_words":6,"start":102.625,"end":104.805},{"sentences":[{"text":"Yeah.","start":106.745,"end":107.065,"sentiment":"neutral","sentiment_score":-0.07425034046173096},{"text":"Sure.","start":107.065,"end":107.565,"sentiment":"neutral","sentiment_score":-0.040212322026491165},{"text":"Just send me the proof that it's turning on and off for me to escalate the issue to the network team.","start":107.785,"end":117.08,"sentiment":"neutral","sentiment_score":-0.11699668318033218},{"text":"I think you're I think you're having intermittent Internet connection.","start":117.08,"end":121.26,"sentiment":"neutral","sentiment_score":-0.1932894691824913},{"text":"That's why.","start":121.4,"end":122.22,"sentiment":"neutral","sentiment_score":-0.12415719777345657}],"sentiment":"neutral","sentiment_score":-0.1357886313327721,"channel":0,"num_words":35,"start":106.745,"end":122.22},{"sentences":[{"text":"Yeah.","start":122.8,"end":123.3,"sentiment":"neutral","sentiment_score":-0.0691121444106102},{"text":"Yeah.","start":123.615,"end":124.115,"sentiment":"neutral","sentiment_score":-0.08814837038516998},{"text":"And I don't know what is blocking it.","start":124.415,"end":126.815,"sentiment":"neutral","sentiment_score":-0.1631262954324484},{"text":"But I'm using my work laptop, and I'm I'm working from 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He is having trouble connecting to the Wi Fi service and is experiencing intermittent internet connection. He asks the agent, Maureen, to send him an email so he can escalate the issue to the network team. The agent explains that he will be using his work laptop and working from home for the whole week due to an injury."},"intents":{"segments":[{"text":"It's me again, Balaji. The Internet is going off and on. I've put it off and on it, and it's stopping me a lot of issues. Mhmm.","start_word":18,"end_word":44,"intents":[{"intent":"Report internet issue","confidence_score":0.0087837}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Hi. Morning. It's me again, Balaji.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.16296644508838654},{"text":"The Internet is going off and on. I've put it off and on it, and it's stopping me a lot of issues.","start_word":22,"end_word":43,"sentiment":"negative","sentiment_score":-0.4231204688549042},{"text":"Mhmm. There's still no Internet connection. Yes. But are you able to connect with the Internet with the service, the Wi Fi? There's no Internet. Okay. I see. But are you able to connect with the Wi Fi that's Yeah. It's no it's connection? yes. Yes. No no problem. Now it's going off. It's going off and on. Now it's on. Yeah.","start_word":44,"end_word":105,"sentiment":"neutral","sentiment_score":-0.07485003769397736},{"text":"I don't know what the issue is. It's interrupting my work.","start_word":106,"end_word":116,"sentiment":"negative","sentiment_score":-0.3733607828617096},{"text":"Okay. I see. Are you able to, like, send me a screenshot when it went off again for me to escalate the issue to the network team? Yeah. So going to is is it okay if you send me an email instead or Okay. just reply Yes. to the I email? think I think I will be sending you emails just to document the the disruption because Mhmm.","start_word":117,"end_word":184,"sentiment":"neutral","sentiment_score":-0.0629231408238411},{"text":"it's it's not ideal for me.","start_word":185,"end_word":190,"sentiment":"negative","sentiment_score":-0.41881272196769714},{"text":"Yeah. Sure. Just send me the proof that it's turning on and off for me to escalate the issue to the network team. I think you're I think you're having intermittent Internet connection. That's why. Yeah. Yeah. And I don't know what is blocking it. But I'm using my work laptop, and I'm I'm working from home. I'll be working from home the whole of this week because I had an injury. Mhmm. Oh, this Oh, I situation that is is resolved. see. Yeah. Okay. So when it dropped off again, the Internet connection, just send me the email so as I can escalate and investigate the issue. Alright. Thank you. Okay. Thank you. Bye for now.","start_word":191,"end_word":307,"sentiment":"neutral","sentiment_score":-0.0599791407585144}],"average":{"sentiment":"neutral","sentiment_score":-0.09204432112059442}}}}