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How are you doing?\n\nChannel 1: Yeah. Good. Good. Can I give you a buzz back, Daniel?\n\nChannel 0: Yeah. That's fine. I only not for a long time. Just wanted to get an update on where everything was at with the payment. That's all.\n\nChannel 1: Yeah. No, Donald. Just just bear with me. I'm just halfway through a job, so I'll give you a buzz back early afternoon.\n\nChannel 0: Yeah. Okay. What\n\nChannel 1: Thanks.\n\nChannel 0: time roughly? Just so I can expect that call.\n\nChannel 1: It'll be around two ish.\n\nChannel 0: No worries.\n\nChannel 1: No worries. Cool.","paragraphs":[{"sentences":[{"text":"Called your name and reason for Hello, Jane.","start":0.32,"end":4.1,"sentiment":"neutral","sentiment_score":0.06302511878311634}],"sentiment":"neutral","sentiment_score":0.06302511878311634,"channel":1,"num_words":8,"start":0.32,"end":4.1},{"sentences":[{"text":"Good morning, Dan.","start":5.04,"end":5.8399997,"sentiment":"positive","sentiment_score":0.4908389449119568},{"text":"How are you doing?","start":5.8399997,"end":6.58,"sentiment":"positive","sentiment_score":0.40983349829912186}],"sentiment":"positive","sentiment_score":0.4445501182760511,"channel":0,"num_words":7,"start":5.04,"end":6.58},{"sentences":[{"text":"Yeah.","start":6.72,"end":7.04,"sentiment":"neutral","sentiment_score":0.32939600944519043},{"text":"Good.","start":7.04,"end":7.52,"sentiment":"positive","sentiment_score":0.6006821393966675},{"text":"Good.","start":7.52,"end":8.02,"sentiment":"positive","sentiment_score":0.5058554410934448},{"text":"Can I give you a buzz back, Daniel?","start":8.32,"end":10.099999,"sentiment":"neutral","sentiment_score":0.13387220725417137}],"sentiment":"neutral","sentiment_score":0.2279010225426067,"channel":1,"num_words":11,"start":6.72,"end":10.099999},{"sentences":[{"text":"Yeah.","start":11.84,"end":12.16,"sentiment":"neutral","sentiment_score":0.11789174377918243},{"text":"That's fine.","start":12.16,"end":12.9,"sentiment":"neutral","sentiment_score":0.21675333380699158},{"text":"I only not for a long time.","start":13.695,"end":15.855,"sentiment":"neutral","sentiment_score":-0.006359271705150604},{"text":"Just wanted to get an update on where everything was at with the payment.","start":15.855,"end":18.335,"sentiment":"neutral","sentiment_score":0.07031489589384624},{"text":"That's all.","start":18.335,"end":18.994999,"sentiment":"neutral","sentiment_score":0.05070521868765354}],"sentiment":"neutral","sentiment_score":0.061257788051779456,"channel":0,"num_words":26,"start":11.84,"end":18.994999},{"sentences":[{"text":"Yeah.","start":19.244999,"end":19.485,"sentiment":"neutral","sentiment_score":0.03116416558623314},{"text":"No, Donald.","start":19.485,"end":20.125,"sentiment":"neutral","sentiment_score":-0.05987703613936901},{"text":"Just just bear with me.","start":20.125,"end":21.164999,"sentiment":"neutral","sentiment_score":-0.10103750079870225},{"text":"I'm just halfway through a job, so I'll give you a buzz back early afternoon.","start":21.164999,"end":25.345,"sentiment":"neutral","sentiment_score":-0.00811219612757365}],"sentiment":"neutral","sentiment_score":-0.03110697185215743,"channel":1,"num_words":23,"start":19.244999,"end":25.345},{"sentences":[{"text":"Yeah.","start":26.59,"end":26.91,"sentiment":"neutral","sentiment_score":0.09974642097949982},{"text":"Okay.","start":26.91,"end":27.41,"sentiment":"neutral","sentiment_score":0.15009155869483948},{"text":"What","start":27.47,"end":27.789999,"sentiment":"neutral","sentiment_score":0.2195477932691574}],"sentiment":"neutral","sentiment_score":0.1564619243144989,"channel":0,"num_words":3,"start":26.59,"end":27.789999},{"sentences":[{"text":"Thanks.","start":27.66,"end":28.16,"sentiment":"positive","sentiment_score":0.34391656517982483}],"sentiment":"positive","sentiment_score":0.34391656517982483,"channel":1,"num_words":1,"start":27.66,"end":28.16},{"sentences":[{"text":"time roughly?","start":27.789999,"end":28.509998,"sentiment":"neutral","sentiment_score":0.09650202840566635},{"text":"Just so I can expect that call.","start":28.509998,"end":30.769999,"sentiment":"neutral","sentiment_score":0.11020016670227051}],"sentiment":"neutral","sentiment_score":0.10715613596969181,"channel":0,"num_words":9,"start":27.789999,"end":30.769999},{"sentences":[{"text":"It'll be around two ish.","start":32.06,"end":33.52,"sentiment":"neutral","sentiment_score":0.09180153310298919}],"sentiment":"neutral","sentiment_score":0.09180153310298919,"channel":1,"num_words":5,"start":32.06,"end":33.52},{"sentences":[{"text":"No worries.","start":34.829998,"end":35.57,"sentiment":"neutral","sentiment_score":0.12409817427396774}],"sentiment":"neutral","sentiment_score":0.12409817427396774,"channel":0,"num_words":2,"start":34.829998,"end":35.57},{"sentences":[{"text":"No worries.","start":35.98,"end":36.38,"sentiment":"neutral","sentiment_score":0.15541979670524597},{"text":"Cool.","start":36.38,"end":36.88,"sentiment":"neutral","sentiment_score":0.19511112570762632}],"sentiment":"neutral","sentiment_score":0.16865023970603943,"channel":1,"num_words":3,"start":35.98,"end":36.88}]},"summary":{"result":"success","short":"The customer, Dan, calls Hello, Jane, to inquire about the status of his payment and is interrupted by his halfway to a job. He asks the agent, Donald, to call him back in the afternoon and they arrange for the call to take place around 2 PM."},"intents":{"segments":[{"text":"I only not for a long time. Just wanted to get an update on where everything was at with the payment. That's all.","start_word":29,"end_word":51,"intents":[{"intent":"Get update on payment status","confidence_score":0.07384074}]},{"text":"Just so I can expect that call. It'll be around two ish. No worries.","start_word":81,"end_word":94,"intents":[{"intent":"Expect call back","confidence_score":0.12391563}]}]},"sentiments":{"segments":[{"text":"Called your name and reason for Hello, Jane.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.07162542641162872},{"text":"Good morning, Dan. How are you doing?","start_word":8,"end_word":14,"sentiment":"positive","sentiment_score":0.4393722712993622},{"text":"Yeah.","start_word":15,"end_word":15,"sentiment":"neutral","sentiment_score":0.32939600944519043},{"text":"Good. Good.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.5532687902450562},{"text":"Can I give you a buzz back, Daniel? Yeah. That's fine. I only not for a long time. Just wanted to get an update on where everything was at with the payment. That's all. Yeah. No, Donald. Just just bear with me. I'm just halfway through a job, so I'll give you a buzz back early afternoon. Yeah. Okay. What Thanks. time roughly? Just so I can expect that call. It'll be around two ish. No worries. No worries. Cool.","start_word":18,"end_word":97,"sentiment":"neutral","sentiment_score":0.06785763055086136}],"average":{"sentiment":"neutral","sentiment_score":0.11106119553248088}}}}