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If you need to hear these options again, press 9.","paragraphs":[{"sentences":[{"text":"Come to Murrumbidgee Irrigation.","start":0.16,"end":1.62,"sentiment":"neutral","sentiment_score":0.18276122026145458},{"text":"Our calls are recorded for quality assurance and training purposes.","start":2.48,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.02139818500727415},{"text":"Any information you share is handled in accordance with our privacy policy, which can be accessed on our website.","start":6.24,"end":11.86,"sentiment":"neutral","sentiment_score":0.007182872903190161},{"text":"We are committed to providing a safe and respectful environment for both our customers and staff, and our team are here to assist you.","start":12.675,"end":19.815,"sentiment":"positive","sentiment_score":0.5079521934191386},{"text":"Please listen carefully to our menu options.","start":20.675,"end":22.935001,"sentiment":"neutral","sentiment_score":0.029622699533190047}],"sentiment":"neutral","sentiment_score":0.2106205133604817,"num_words":64,"start":0.16,"end":22.935001},{"sentences":[{"text":"If you are a customer and you are calling about your water supply, water order, or if you have a drainage issue, press 1.","start":23.395,"end":29.65,"sentiment":"neutral","sentiment_score":-0.011556295328773558},{"text":"For all other customer inquiries, press 2.","start":30.11,"end":32.77,"sentiment":"neutral","sentiment_score":0.009647333728415626},{"text":"If you are a broker or solicitor, press 3.","start":33.31,"end":36.13,"sentiment":"neutral","sentiment_score":-0.0025214002364211613},{"text":"For all other inquiries, press 4.","start":36.510002,"end":38.85,"sentiment":"neutral","sentiment_score":0.009644268080592155},{"text":"If you need to hear these options again, press 9.","start":39.23,"end":42.04794,"sentiment":"neutral","sentiment_score":0.000734734907746315}],"sentiment":"neutral","sentiment_score":-0.002987489220686257,"num_words":56,"start":23.395,"end":42.04794}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Come to Murrumbidgee Irrigation. Our calls are recorded for quality assurance and training purposes. Any information you share is handled in accordance with our privacy policy, which can be accessed on our website. We are committed to providing a safe and respectful environment for both our customers and staff, and our team are here to assist you. Please listen carefully to our menu options.\n\nIf you are a customer and you are calling about your water supply, water order, or if you have a drainage issue, press 1. For all other customer inquiries, press 2. If you are a broker or solicitor, press 3. For all other inquiries, press 4. If you need to hear these options again, press 9.","paragraphs":[{"sentences":[{"text":"Come to Murrumbidgee Irrigation.","start":0.16,"end":1.62,"sentiment":"neutral","sentiment_score":0.18276122026145458},{"text":"Our calls are recorded for quality assurance and training purposes.","start":2.48,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.02139818500727415},{"text":"Any information you share is handled in accordance with our privacy policy, which can be accessed on our website.","start":6.24,"end":11.86,"sentiment":"neutral","sentiment_score":0.007182872903190161},{"text":"We are committed to providing a safe and respectful environment for both our customers and staff, and our team are here to assist you.","start":12.675,"end":19.815,"sentiment":"positive","sentiment_score":0.5079521934191386},{"text":"Please listen carefully to our menu options.","start":20.675,"end":22.935001,"sentiment":"neutral","sentiment_score":0.029622699533190047}],"sentiment":"neutral","sentiment_score":0.2106205133604817,"channel":1,"num_words":64,"start":0.16,"end":22.935001},{"sentences":[{"text":"If you are a customer and you are calling about your water supply, water order, or if you have a drainage issue, press 1.","start":23.395,"end":29.65,"sentiment":"neutral","sentiment_score":-0.011556295328773558},{"text":"For all other customer inquiries, press 2.","start":30.11,"end":32.77,"sentiment":"neutral","sentiment_score":0.009647333728415626},{"text":"If you are a broker or solicitor, press 3.","start":33.31,"end":36.13,"sentiment":"neutral","sentiment_score":-0.0025214002364211613},{"text":"For all other inquiries, press 4.","start":36.510002,"end":38.85,"sentiment":"neutral","sentiment_score":0.009644268080592155},{"text":"If you need to hear these options again, press 9.","start":39.23,"end":42.04794,"sentiment":"neutral","sentiment_score":0.000734734907746315}],"sentiment":"neutral","sentiment_score":-0.002987489220686257,"channel":1,"num_words":56,"start":23.395,"end":42.04794}]},"summary":{"result":"success","short":"The representative from Murrumbidgee Irrigation provides callers with menu options to choose from, including pressing 1 for water supply inquiries, 2 for all other inquiries, or 3 for all other inquiries. The call is being recorded for quality assurance and training purposes."},"intents":{"segments":[{"text":"We are committed to providing a safe and respectful environment for both our customers and staff, and our team are here to assist you.","start_word":33,"end_word":56,"intents":[{"intent":"Guide callers","confidence_score":0.51408786}]}]},"sentiments":{"segments":[{"text":"Come to Murrumbidgee Irrigation. Our calls are recorded for quality assurance and training purposes. Any information you share is handled in accordance with our privacy policy, which can be accessed on our website.","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":0.04946169629693031},{"text":"We are committed to providing a safe and respectful environment for both our customers and staff, and our team are here to assist you.","start_word":33,"end_word":56,"sentiment":"positive","sentiment_score":0.5100458264350891},{"text":"Please listen carefully to our menu options. If you are a customer and you are calling about your water supply, water order, or if you have a drainage issue, press 1. For all other customer inquiries, press 2. If you are a broker or solicitor, press 3. For all other inquiries, press 4. If you need to hear these options again, press 9.","start_word":57,"end_word":119,"sentiment":"neutral","sentiment_score":-0.00025241237017326057}],"average":{"sentiment":"neutral","sentiment_score":0.10829421636220572}}}}