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Hello? Mhmm. Yeah. Yeah. I can hear you. Uh-huh. Jack? I'm so sorry. I think you got the wrong number. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. I'm good. Yeah. Yeah. Yeah. Yeah. Hello? Yeah. Yeah. Yeah. I can hear you, but, yeah, I didn't didn't hear really well. So I'm so sorry. Would you mind if I ask which company are you from? I I I didn't quite catch where where you from. Mhmm. Oh. Oh. Airtel? Is it is it Airtel? Oh, yeah. Yeah. Oh, yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Everything is fine. Yeah. No no issue. No. No. No. The Internet is fine for me. Yeah. It's it's it's fine for me. Is there any issue with the Internet? Yeah. Oh, yeah. It's just checking in. Oh, okay. Oh, is it? Because because I'm outside right now. I kinda I I don't really know if it's offline. Yeah. Yeah. Do I just call back to your number? Yeah. Yeah. Yeah. Thank you. Thank you. 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Hello? Mhmm. Yeah. Yeah.\n\nI can hear you. Uh-huh. Jack? I'm so sorry. I think you got the wrong number.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. I'm good. Yeah. Yeah.\n\nYeah. Yeah. Hello? Yeah. Yeah.\n\nYeah. I can hear you, but, yeah, I didn't didn't hear really well. So I'm so sorry. Would you mind if I ask which company are you from? I I I didn't quite catch where where you from.\n\nMhmm. Oh. Oh. Airtel? Is it is it Airtel?\n\nOh, yeah. Yeah. Oh, yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Everything is fine. Yeah.\n\nNo no issue. No. No. No. The Internet is fine for me.\n\nYeah. It's it's it's fine for me. Is there any issue with the Internet? Yeah. Oh, yeah.\n\nIt's just checking in. Oh, okay. Oh, is it? Because because I'm outside right now. I kinda I I don't really know if it's offline.\n\nYeah. Yeah. Do I just call back to your number? Yeah. Yeah.\n\nYeah. Thank you. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Beth? Yes.\n\nHello?\n\nChannel 1: Hello? Mhmm.\n\nChannel 0: Yes. Hello. Can you hear me?\n\nChannel 1: Yeah. Yeah. I can hear\n\nChannel 0: Yeah. This is Maureen from Airtel Australia.\n\nChannel 1: you. Uh-huh.\n\nChannel 0: Am I speaking with Viet? Yeah?\n\nChannel 1: Jack? I'm so sorry. I think you got the wrong number.\n\nChannel 0: Am I am I speaking with Viet?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: I'm good. Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: I noticed that your Internet service is currently offline, and I just wanted to check-in to see if you're experiencing any technical issues or if you need any assistance with your service today.\n\nChannel 1: Hello?\n\nChannel 0: Hello? Can you hear me?\n\nChannel 1: Yeah. Yeah. Yeah. I can hear you, but, yeah, I didn't didn't hear really well. So I'm so sorry.\n\nWould you mind if I ask which company are you from? I I I didn't quite catch\n\nChannel 0: This\n\nChannel 1: where\n\nChannel 0: is\n\nChannel 1: where\n\nChannel 0: from\n\nChannel 1: you from.\n\nChannel 0: Gardel Australia, your\n\nChannel 1: Mhmm.\n\nChannel 0: Internet based provider.\n\nChannel 1: Oh. Oh. Airtel? Is\n\nChannel 0: Yeah.\n\nChannel 1: it is it Airtel?\n\nChannel 0: Correct.\n\nChannel 1: Oh, yeah. Yeah. Oh, yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Everything is fine. Yeah.\n\nNo no issue.\n\nChannel 0: Yeah. Do you have any idea why the Internet right now is offline? Did you turn off the router? Or\n\nChannel 1: No. No. No. The Internet is fine for me. Yeah.\n\nIt's it's it's fine for\n\nChannel 0: okay.\n\nChannel 1: me. Is there\n\nChannel 0: Because\n\nChannel 1: any issue\n\nChannel 0: upon\n\nChannel 1: with\n\nChannel 0: checking,\n\nChannel 1: the Internet? Yeah. Oh, yeah. It's just checking\n\nChannel 0: yeah, I'm just checking because on our end, it's offline.\n\nChannel 1: in. Oh, okay.\n\nChannel 0: That's\n\nChannel 1: Oh,\n\nChannel 0: why\n\nChannel 1: is it?\n\nChannel 0: I call you. Yeah.\n\nChannel 1: Because because\n\nChannel 0: Are\n\nChannel 1: I'm\n\nChannel 0: you\n\nChannel 1: outside right now. I kinda I I don't really know if it's offline.\n\nChannel 0: Hi. Okay. I see. Yeah. Just give us a callback if there's any issue with the Internet.\n\nChannel 1: Yeah. Yeah. Do I just\n\nChannel 0: And you\n\nChannel 1: call\n\nChannel 0: got but\n\nChannel 1: back to your number?\n\nChannel 0: yeah. This number.\n\nChannel 1: Yeah.\n\nChannel 0: Okay then.\n\nChannel 1: Yeah.\n\nChannel 0: Thank\n\nChannel 1: Yeah.\n\nChannel 0: you.\n\nChannel 1: Thank you.\n\nChannel 0: Bye.\n\nChannel 1: Thank you.\n\nChannel 0: Have\n\nChannel 1: Bye.\n\nChannel 0: a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.02177763357758522}],"sentiment":"neutral","sentiment_score":0.02177763357758522,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Hello.","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.08966805040836334},{"text":"Good afternoon.","start":3.84,"end":4.56,"sentiment":"neutral","sentiment_score":0.33118756115436554},{"text":"This is Maureen from Airtel tech support.","start":4.56,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.23648018283503397},{"text":"Am I speaking with 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