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you for calling Cruise Sharp. Please listen carefully to the following options so we can direct your call to the right team. Press 1 for residential aged care. Press 2 for home care. Press 3 for recruitment.\n\nPress 4 for app assistance. Press 5 for external training. Press 6 for compliance. Press 7 for account and payroll queries. Press 0 for general inquiries.\n\nThank you for calling Cruise Sharp. Please listen carefully to the following options so we can direct your call to the right team. Press 1 for residential aged care. Press 2 for home care. Press 3 for recruitment.\n\nPress 4 for app assistance. Press 5 for external training. Press 6 for compliance. Press 7 for account and payroll queries. Press 0 for general inquiries.\n\nYour call may","paragraphs":[{"sentences":[{"text":"Thank you for calling Cruise Sharp.","start":1.5999999,"end":3.46,"sentiment":"positive","sentiment_score":0.3683220148086548},{"text":"Please listen carefully to the following options so we can direct your call to the right team.","start":3.6799998,"end":7.94,"sentiment":"neutral","sentiment_score":0.12886624476488898},{"text":"Press 1 for residential aged care.","start":8.4,"end":10.74,"sentiment":"neutral","sentiment_score":-0.028333015739917755},{"text":"Press 2 for home care.","start":11.36,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.004079517349600792},{"text":"Press 3 for recruitment.","start":13.599999,"end":15.139999,"sentiment":"neutral","sentiment_score":-0.0045531271025538445}],"sentiment":"neutral","sentiment_score":0.11031710684887673,"num_words":38,"start":1.5999999,"end":15.139999},{"sentences":[{"text":"Press 4 for app assistance.","start":16.125,"end":17.824999,"sentiment":"neutral","sentiment_score":0.004271169751882553},{"text":"Press 5 for external training.","start":18.685,"end":20.865,"sentiment":"neutral","sentiment_score":-0.004687304422259331},{"text":"Press 6 for compliance.","start":21.485,"end":23.025,"sentiment":"neutral","sentiment_score":-0.02787549840286374},{"text":"Press 7 for account and payroll queries.","start":24.044998,"end":26.465,"sentiment":"neutral","sentiment_score":-0.05706584932548659},{"text":"Press 0 for general inquiries.","start":27.085,"end":28.865,"sentiment":"neutral","sentiment_score":-0.06473787352442742}],"sentiment":"neutral","sentiment_score":-0.03218203768707239,"num_words":26,"start":16.125,"end":28.865},{"sentences":[{"text":"Thank you for calling Cruise Sharp.","start":32.13,"end":33.989998,"sentiment":"neutral","sentiment_score":0.26201895624399185},{"text":"Please listen carefully to the following options so we can direct your call to the right team.","start":34.13,"end":38.47,"sentiment":"neutral","sentiment_score":0.17347622180686278},{"text":"Press 1 for residential aged care.","start":38.93,"end":41.27,"sentiment":"neutral","sentiment_score":-0.0015199606617291768},{"text":"Press 2 for home care.","start":41.89,"end":43.59,"sentiment":"neutral","sentiment_score":0.0027218297123909},{"text":"Press 3 for recruitment.","start":44.185,"end":45.645,"sentiment":"neutral","sentiment_score":0.0016125733964145184}],"sentiment":"neutral","sentiment_score":0.11926708385152252,"num_words":38,"start":32.13,"end":45.645},{"sentences":[{"text":"Press 4 for app assistance.","start":46.585,"end":48.285,"sentiment":"neutral","sentiment_score":0.009666013345122338},{"text":"Press 5 for external training.","start":49.145,"end":51.325,"sentiment":"neutral","sentiment_score":0.009507956355810166},{"text":"Press 6 for compliance.","start":51.945,"end":53.565,"sentiment":"neutral","sentiment_score":0.00822424003854394},{"text":"Press 7 for account and payroll queries.","start":54.585,"end":56.925,"sentiment":"neutral","sentiment_score":0.007762837622846875},{"text":"Press 0 for general inquiries.","start":57.545,"end":59.405,"sentiment":"neutral","sentiment_score":-0.012022893130779266}],"sentiment":"neutral","sentiment_score":0.004730469475571926,"num_words":26,"start":46.585,"end":59.405},{"sentences":[{"text":"Your call may","start":63.98494,"end":64.799934,"sentiment":"neutral","sentiment_score":-0.04612324262658755}],"sentiment":"neutral","sentiment_score":-0.04612324262658755,"num_words":3,"start":63.98494,"end":64.799934}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Cruise Sharp. Please listen carefully to the following options so we can direct your call to the right team. Press 1 for residential aged care. Press 2 for home care. Press 3 for recruitment.\n\nPress 4 for app assistance. Press 5 for external training. Press 6 for compliance. Press 7 for account and payroll queries. Press 0 for general inquiries.\n\nThank you for calling Cruise Sharp. Please listen carefully to the following options so we can direct your call to the right team. Press 1 for residential aged care. Press 2 for home care. Press 3 for recruitment.\n\nPress 4 for app assistance. Press 5 for external training. Press 6 for compliance. Press 7 for account and payroll queries. Press 0 for general inquiries.\n\nYour call may","paragraphs":[{"sentences":[{"text":"Thank you for calling Cruise Sharp.","start":1.5999999,"end":3.46,"sentiment":"positive","sentiment_score":0.3683220148086548},{"text":"Please listen carefully to the following options so we can direct your call to the right team.","start":3.6799998,"end":7.94,"sentiment":"neutral","sentiment_score":0.12886624476488898},{"text":"Press 1 for residential aged care.","start":8.4,"end":10.74,"sentiment":"neutral","sentiment_score":-0.028333015739917755},{"text":"Press 2 for home care.","start":11.36,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.004079517349600792},{"text":"Press 3 for recruitment.","start":13.599999,"end":15.139999,"sentiment":"neutral","sentiment_score":-0.0045531271025538445}],"sentiment":"neutral","sentiment_score":0.11031710684887673,"channel":1,"num_words":38,"start":1.5999999,"end":15.139999},{"sentences":[{"text":"Press 4 for app assistance.","start":16.125,"end":17.824999,"sentiment":"neutral","sentiment_score":0.004271169751882553},{"text":"Press 5 for external training.","start":18.685,"end":20.865,"sentiment":"neutral","sentiment_score":-0.004687304422259331},{"text":"Press 6 for compliance.","start":21.485,"end":23.025,"sentiment":"neutral","sentiment_score":-0.02787549840286374},{"text":"Press 7 for account and payroll queries.","start":24.044998,"end":26.465,"sentiment":"neutral","sentiment_score":-0.05706584932548659},{"text":"Press 0 for general inquiries.","start":27.085,"end":28.865,"sentiment":"neutral","sentiment_score":-0.06473787352442742}],"sentiment":"neutral","sentiment_score":-0.03218203768707239,"channel":1,"num_words":26,"start":16.125,"end":28.865},{"sentences":[{"text":"Thank you for calling Cruise Sharp.","start":32.13,"end":33.989998,"sentiment":"neutral","sentiment_score":0.26201895624399185},{"text":"Please listen carefully to the following options so we can direct your call to the right team.","start":34.13,"end":38.47,"sentiment":"neutral","sentiment_score":0.17347622180686278},{"text":"Press 1 for residential aged care.","start":38.93,"end":41.27,"sentiment":"neutral","sentiment_score":-0.0015199606617291768},{"text":"Press 2 for home care.","start":41.89,"end":43.59,"sentiment":"neutral","sentiment_score":0.0027218297123909},{"text":"Press 3 for recruitment.","start":44.185,"end":45.645,"sentiment":"neutral","sentiment_score":0.0016125733964145184}],"sentiment":"neutral","sentiment_score":0.11926708385152252,"channel":1,"num_words":38,"start":32.13,"end":45.645},{"sentences":[{"text":"Press 4 for app assistance.","start":46.585,"end":48.285,"sentiment":"neutral","sentiment_score":0.009666013345122338},{"text":"Press 5 for external training.","start":49.145,"end":51.325,"sentiment":"neutral","sentiment_score":0.009507956355810166},{"text":"Press 6 for compliance.","start":51.945,"end":53.565,"sentiment":"neutral","sentiment_score":0.00822424003854394},{"text":"Press 7 for account and payroll queries.","start":54.585,"end":56.925,"sentiment":"neutral","sentiment_score":0.007762837622846875},{"text":"Press 0 for general inquiries.","start":57.545,"end":59.405,"sentiment":"neutral","sentiment_score":-0.012022893130779266}],"sentiment":"neutral","sentiment_score":0.004730469475571926,"channel":1,"num_words":26,"start":46.585,"end":59.405},{"sentences":[{"text":"Your call may","start":63.98494,"end":64.799934,"sentiment":"neutral","sentiment_score":-0.04612324262658755}],"sentiment":"neutral","sentiment_score":-0.04612324262658755,"channel":1,"num_words":3,"start":63.98494,"end":64.799934}]},"summary":{"result":"success","short":"The customer calls Cruise Sharp and is given options to direct their call to the right team. They can press a number for residential care, home care, recruitment, app assistance, compliance, account and payroll queries, or general inquiries. The call may be recorded for compliance purposes."},"intents":{"segments":[{"text":"Thank you for calling Cruise Sharp. Please listen carefully to the following options so we can direct your call to the right team. Press 1 for residential aged care.","start_word":1,"end_word":29,"intents":[{"intent":"Direct call","confidence_score":0.5176934}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Cruise Sharp.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.3711681067943573},{"text":"Please listen carefully to the following options so we can direct your call to the right team. Press 1 for residential aged care. Press 2 for home care. Press 3 for recruitment. Press 4 for app assistance. Press 5 for external training. Press 6 for compliance. Press 7 for account and payroll queries. Press 0 for general inquiries. Thank you for calling Cruise Sharp. Please listen carefully to the following options so we can direct your call to the right team. Press 1 for residential aged care. Press 2 for home care. Press 3 for recruitment. Press 4 for app assistance. Press 5 for external training. Press 6 for compliance. Press 7 for account and payroll queries. Press 0 for general inquiries. Your call may","start_word":6,"end_word":130,"sentiment":"neutral","sentiment_score":0.04006384313106537}],"average":{"sentiment":"neutral","sentiment_score":0.055212407330282376}}}}