{"metadata":{"transaction_key":"deprecated","request_id":"019f3f89-7ed3-7f40-bfc3-0c26ba01d9ee","sha256":"18e9e23fd97b253f487d308124ebd2f60be184391697eab730c3d67426330d7c","created":"2026-07-08T02:23:24.690Z","duration":26.855938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":75,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":83,"output_tokens":83},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":83,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Jason. Hi, Jason. This is Airtel accounts. Please give us a call to talk about your pending invoices as not able to adhere with the payment arrangement setup. Thank you.","confidence":0.9995117,"words":[{"word":"hi","start":9.84,"end":10.24,"confidence":0.9951172,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.005433835089206696},{"word":"jason","start":10.24,"end":10.74,"confidence":0.9995117,"punctuated_word":"Jason.","sentiment":"neutral","sentiment_score":0.022101689130067825},{"word":"hi","start":11.28,"end":11.5199995,"confidence":0.9538574,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.0006544366478919983},{"word":"jason","start":11.5199995,"end":12.0,"confidence":1.0,"punctuated_word":"Jason.","sentiment":"neutral","sentiment_score":0.008539877831935883},{"word":"this","start":12.0,"end":12.32,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.1116381734609604},{"word":"is","start":12.32,"end":12.559999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.053605515509843826},{"word":"airtel","start":12.559999,"end":13.059999,"confidence":0.78727216,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.029438935220241547},{"word":"accounts","start":13.12,"end":13.62,"confidence":0.88183594,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":-0.0825841873884201},{"word":"please","start":14.315,"end":14.795,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5024983882904053},{"word":"give","start":14.795,"end":15.035,"confidence":0.99902344,"punctuated_word":"give","sentiment":"negative","sentiment_score":-0.540745198726654},{"word":"us","start":15.035,"end":15.275,"confidence":1.0,"punctuated_word":"us","sentiment":"negative","sentiment_score":-0.4994187653064728},{"word":"a","start":15.275,"end":15.434999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.455365926027298},{"word":"call","start":15.434999,"end":15.835,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.42181622982025146},{"word":"to","start":15.835,"end":15.995,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4963333308696747},{"word":"talk","start":15.995,"end":16.235,"confidence":1.0,"punctuated_word":"talk","sentiment":"negative","sentiment_score":-0.4907323718070984},{"word":"about","start":16.235,"end":16.715,"confidence":1.0,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.4470117390155792},{"word":"your","start":16.715,"end":17.215,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5542411804199219},{"word":"pending","start":17.515,"end":18.015,"confidence":0.9980469,"punctuated_word":"pending","sentiment":"negative","sentiment_score":-0.535269021987915},{"word":"invoices","start":18.154999,"end":18.654999,"confidence":0.9996745,"punctuated_word":"invoices","sentiment":"negative","sentiment_score":-0.593603253364563},{"word":"as","start":19.595,"end":20.095,"confidence":0.8598633,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.7201458811759949},{"word":"not","start":20.715,"end":21.035,"confidence":0.9580078,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.777006208896637},{"word":"able","start":21.035,"end":21.355,"confidence":1.0,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.7559618949890137},{"word":"to","start":21.355,"end":21.595,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7442894577980042},{"word":"adhere","start":21.595,"end":21.914999,"confidence":0.9941406,"punctuated_word":"adhere","sentiment":"negative","sentiment_score":-0.7114522457122803},{"word":"with","start":21.914999,"end":22.075,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.7844735980033875},{"word":"the","start":22.075,"end":22.235,"confidence":0.6923828,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7649122476577759},{"word":"payment","start":22.235,"end":22.715,"confidence":1.0,"punctuated_word":"payment","sentiment":"negative","sentiment_score":-0.63857102394104},{"word":"arrangement","start":22.715,"end":23.215,"confidence":1.0,"punctuated_word":"arrangement","sentiment":"negative","sentiment_score":-0.5952778458595276},{"word":"setup","start":23.755001,"end":24.255001,"confidence":0.8125,"punctuated_word":"setup.","sentiment":"negative","sentiment_score":-0.5381132960319519},{"word":"thank","start":24.314999,"end":24.555,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.20473232865333557},{"word":"you","start":24.555,"end":25.055,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.05182821676135063}],"paragraphs":{"transcript":"\nHi, Jason. Hi, Jason. This is Airtel accounts. Please give us a call to talk about your pending invoices as not able to adhere with the payment arrangement setup. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Jason.","start":9.84,"end":10.74,"sentiment":"neutral","sentiment_score":0.01376776210963726},{"text":"Hi, Jason.","start":11.28,"end":12.0,"sentiment":"neutral","sentiment_score":0.00459715723991394},{"text":"This is Airtel accounts.","start":12.0,"end":13.62,"sentiment":"neutral","sentiment_score":-0.06931670289486647},{"text":"Please give us a call to talk about your pending invoices as not able to adhere with the payment arrangement setup.","start":14.315,"end":24.255001,"sentiment":"negative","sentiment_score":-0.5984399574143546},{"text":"Thank you.","start":24.314999,"end":25.055,"sentiment":"neutral","sentiment_score":0.1282802727073431}],"sentiment":"negative","sentiment_score":-0.4048779204247459,"num_words":31,"start":9.84,"end":25.055}]}}]},{"alternatives":[{"transcript":"Hey. This is Jason. Can't take your call right now. Leave a detailed message and number, and I'll get back to you as soon as I can. Bye.","confidence":0.9970703,"words":[{"word":"hey","start":0.64,"end":0.96,"confidence":0.7675781,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.037216052412986755},{"word":"this","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.026397783309221268},{"word":"is","start":1.1999999,"end":1.36,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.028649361804127693},{"word":"jason","start":1.36,"end":1.86,"confidence":0.98291016,"punctuated_word":"Jason.","sentiment":"neutral","sentiment_score":0.008226344361901283},{"word":"can't","start":2.32,"end":2.6399999,"confidence":0.939209,"punctuated_word":"Can't","sentiment":"negative","sentiment_score":-0.34760987758636475},{"word":"take","start":2.6399999,"end":2.8799999,"confidence":0.984375,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.4054030478000641},{"word":"your","start":2.8799999,"end":3.04,"confidence":0.9091797,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.46935757994651794},{"word":"call","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5282175540924072},{"word":"right","start":3.36,"end":3.6,"confidence":0.99902344,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.4582694172859192},{"word":"now","start":3.6,"end":4.0,"confidence":0.99853516,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.44834133982658386},{"word":"leave","start":4.0,"end":4.24,"confidence":0.98535156,"punctuated_word":"Leave","sentiment":"neutral","sentiment_score":-0.2868765592575073},{"word":"a","start":4.24,"end":4.4,"confidence":0.97802734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2662227153778076},{"word":"detailed","start":4.4,"end":4.88,"confidence":0.99609375,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.2196616977453232},{"word":"message","start":4.88,"end":5.38,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2313394397497177},{"word":"and","start":5.44,"end":5.7599998,"confidence":0.984375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2342114299535751},{"word":"number","start":5.7599998,"end":6.2599998,"confidence":0.93969727,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.170559361577034},{"word":"and","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1175469160079956},{"word":"i'll","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.15033695101737976},{"word":"get","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.18051721155643463},{"word":"back","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.15355749428272247},{"word":"to","start":7.3599997,"end":7.52,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1597265899181366},{"word":"you","start":7.52,"end":7.6,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.22570368647575376},{"word":"as","start":7.6,"end":7.68,"confidence":0.9013672,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1490863859653473},{"word":"soon","start":7.68,"end":7.9199996,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.21642620861530304},{"word":"as","start":7.9199996,"end":8.08,"confidence":0.9941406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.25853076577186584},{"word":"i","start":8.08,"end":8.24,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2417016625404358},{"word":"can","start":8.24,"end":8.639999,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.3122284710407257},{"word":"bye","start":8.639999,"end":9.139999,"confidence":0.9946289,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08216638118028641}],"paragraphs":{"transcript":"\nHey. This is Jason. Can't take your call right now. Leave a detailed message and number, and I'll get back to you as soon as I can. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.037216052412986755},{"text":"This is Jason.","start":0.96,"end":1.86,"sentiment":"neutral","sentiment_score":0.021091163158416748},{"text":"Can't take your call right now.","start":2.32,"end":4.0,"sentiment":"negative","sentiment_score":-0.4428664694229762},{"text":"Leave a detailed message and number, and I'll get back to you as soon as I can.","start":4.0,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.2102490321678274},{"text":"Bye.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.08216638118028641}],"sentiment":"neutral","sentiment_score":-0.22189675723867758,"num_words":28,"start":0.64,"end":9.139999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey. This is Jason. Can't take your call right now. Leave a detailed message and number, and I'll get back to you as soon as I can. Bye.\n\nChannel 0: Hi, Jason. Hi, Jason. This is Airtel accounts. Please give us a call to talk about your pending invoices as not able to adhere with the payment arrangement setup. Thank you.","paragraphs":[{"sentences":[{"text":"Hey.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.037216052412986755},{"text":"This is Jason.","start":0.96,"end":1.86,"sentiment":"neutral","sentiment_score":0.021091163158416748},{"text":"Can't take your call right now.","start":2.32,"end":4.0,"sentiment":"negative","sentiment_score":-0.4428664694229762},{"text":"Leave a detailed message and number, and I'll get back to you as soon as I can.","start":4.0,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.2102490321678274},{"text":"Bye.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.08216638118028641}],"sentiment":"neutral","sentiment_score":-0.22189675723867758,"channel":1,"num_words":28,"start":0.64,"end":9.139999},{"sentences":[{"text":"Hi, Jason.","start":9.84,"end":10.74,"sentiment":"neutral","sentiment_score":0.01376776210963726},{"text":"Hi, Jason.","start":11.28,"end":12.0,"sentiment":"neutral","sentiment_score":0.00459715723991394},{"text":"This is Airtel accounts.","start":12.0,"end":13.62,"sentiment":"neutral","sentiment_score":-0.06931670289486647},{"text":"Please give us a call to talk about your pending invoices as not able to adhere with the payment arrangement setup.","start":14.315,"end":24.255001,"sentiment":"negative","sentiment_score":-0.5984399574143546},{"text":"Thank you.","start":24.314999,"end":25.055,"sentiment":"neutral","sentiment_score":0.1282802727073431}],"sentiment":"negative","sentiment_score":-0.4048779204247459,"channel":0,"num_words":31,"start":9.84,"end":25.055}]},"summary":{"result":"success","short":"The customer, Jason, did not answer the phone and his voicemail greeting plays. The agent, Airtel, leaves a message for Jason about his pending invoices and asks him to call them back regarding his payment arrangement setup."},"intents":{"segments":[{"text":"Please give us a call to talk about your pending invoices as not able to adhere with the payment arrangement setup. Thank you.","start_word":36,"end_word":58,"intents":[{"intent":"Request a call back","confidence_score":0.045951195}]}]},"sentiments":{"segments":[{"text":"Hey. This is Jason.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.024321988224983215},{"text":"Can't take your call right now.","start_word":4,"end_word":9,"sentiment":"negative","sentiment_score":-0.4223066568374634},{"text":"Leave a detailed message and number, and I'll get back to you as soon as I can. Bye. Hi, Jason. Hi, Jason. This is Airtel accounts.","start_word":10,"end_word":35,"sentiment":"neutral","sentiment_score":-0.13298070430755615},{"text":"Please give us a call to talk about your pending invoices as not able to adhere with the payment arrangement setup.","start_word":36,"end_word":56,"sentiment":"negative","sentiment_score":-0.5940597653388977},{"text":"Thank you.","start_word":57,"end_word":58,"sentiment":"neutral","sentiment_score":0.1230837032198906}],"average":{"sentiment":"neutral","sentiment_score":-0.28816115138042403}}}}