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Good morning. This is Maureen from Ertel.\n\nChannel 1: Hi.\n\nChannel 0: Am I speaking\n\nChannel 1: Hello?\n\nChannel 0: with she? Yeah?\n\nChannel 1: Yeah. How are you?\n\nChannel 0: Yeah. Yeah. I'm good. Thanks for asking. I just wanted to check-in, is your Internet all good now?\n\nChannel 1: Yeah.\n\nChannel 0: Is\n\nChannel 1: Yeah.\n\nChannel 0: it working?\n\nChannel 1: I see... It's working now. I\n\nChannel 0: Okay.\n\nChannel 1: fixed it on Friday. I called you after hour.\n\nChannel 0: Okay. Yeah. Just checking in. Okay. Just give us a callback if you run into any issues again or have more questions.\n\nChannel 1: No worries. But my my game is still lagging a bit. I don't know. Yep. Can it be...\n\nI don't know. If any... Can anything be done to the ping? Can it be increased?\n\nChannel 0: Sorry?\n\nChannel 1: My game is still lagging a bit for a bit like... It's lagging a bit. Not stable, but it's lagging a bit. Not like worse. It's not too bad.\n\nJust a bit.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Actually, we're working on on that issue right now because it has been raised with other customer as well, and our back end team is still investigating that issue.\n\nChannel 1: Okay. No worries. I'll speak back to\n\nChannel 0: Okay.\n\nChannel 1: you if everything is... Was fine.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Thank\n\nChannel 1: Alright.\n\nChannel 0: you.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":3.04,"sentiment":"neutral","sentiment_score":0.09274320304393768},{"text":"Good morning.","start":3.04,"end":3.6,"sentiment":"neutral","sentiment_score":0.30464889109134674},{"text":"This is Maureen from Ertel.","start":3.6,"end":5.62,"sentiment":"neutral","sentiment_score":0.1978036195039749}],"sentiment":"neutral","sentiment_score":0.21138238534331322,"channel":0,"num_words":8,"start":2.56,"end":5.62},{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.10485895723104476}],"sentiment":"neutral","sentiment_score":0.10485895723104476,"channel":1,"num_words":1,"start":6.8799996,"end":7.2799997},{"sentences":[{"text":"Am I 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