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I know that it's very inconsiderate of me to call because I know that talking is not the easiest, but I just really wanted to touch base with you. Neil. Yeah. I got the same notice letter, and I'm currently talking to my BDM. I missed him today because I was in a meeting. He happened to pop into the office. I'm currently playing phone tag with him just to have a bit of chat to see whether I can waive it and get it paid later or whether there's a bit of a fun workaround that I can work on. But I'm gonna do that for you, and I will let you know what my outcome is. But I'm, yeah, I'm I'm just work I'm working on some things, and I was because I was touching your file, I thought I might just give you a call and have a chat. Check-in. Good. Going okay is is okay. That's good. Well, that's good. That's really good that we're that we're being held at bay and that we're we're we're not progressing or deteriorating or anything like that. You're sounding pretty good. You got some decent strength in your voice. Fair enough. Perfect. Well, I literally just wanted to touch base. I will get an I'll send you an email once I have a bit of an outcome. It might take me a week or so, but I'll I'll keep chasing that and just see where we can go from there and and touch base on that with you. Okay? That's okay. I'm glad to hear that you're doing okay, and I'll touch base with you again in a bit. Alright? That's okay, Tim. 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Timothy. It's Larissa from Oakview Financial. How are you going? That's good, darling. I was just giving you a call.\n\nJust wanting to touch base with you and check and see how you were going. I know that it's very inconsiderate of me to call because I know that talking is not the easiest, but I just really wanted to touch base with you. Neil. Yeah. I got the same notice letter, and I'm currently talking to my BDM.\n\nI missed him today because I was in a meeting. He happened to pop into the office. I'm currently playing phone tag with him just to have a bit of chat to see whether I can waive it and get it paid later or whether there's a bit of a fun workaround that I can work on. But I'm gonna do that for you, and I will let you know what my outcome is. But I'm, yeah, I'm I'm just work I'm working on some things, and I was because I was touching your file, I thought I might just give you a call and have a chat.\n\nCheck-in. Good. Going okay is is okay. That's good. Well, that's good.\n\nThat's really good that we're that we're being held at bay and that we're we're we're not progressing or deteriorating or anything like that. You're sounding pretty good. You got some decent strength in your voice. Fair enough. Perfect.\n\nWell, I literally just wanted to touch base. I will get an I'll send you an email once I have a bit of an outcome. It might take me a week or so, but I'll I'll keep chasing that and just see where we can go from there and and touch base on that with you. Okay? That's okay.\n\nI'm glad to hear that you're doing okay, and I'll touch base with you again in a bit. Alright? That's okay, Tim. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Timothy.","start":0.0,"end":6.42,"sentiment":"neutral","sentiment_score":0.13452903926372528},{"text":"It's Larissa from Oakview Financial.","start":6.64,"end":8.58,"sentiment":"neutral","sentiment_score":0.18647721409797668},{"text":"How are you going?","start":8.88,"end":9.78,"sentiment":"neutral","sentiment_score":0.24760587513446808},{"text":"That's good, darling.","start":13.599999,"end":14.9,"sentiment":"positive","sentiment_score":0.8589909474054972},{"text":"I was just giving you a call.","start":15.465,"end":17.305,"sentiment":"neutral","sentiment_score":0.28721793634550913}],"sentiment":"neutral","sentiment_score":0.32282695458048866,"num_words":21,"start":0.0,"end":17.305},{"sentences":[{"text":"Just wanting to touch base with you and check and see how you were going.","start":17.305,"end":21.565,"sentiment":"neutral","sentiment_score":0.27805111010869343},{"text":"I know that it's very inconsiderate of me to call because I know 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Alright. Do I do I have a renewal letter from January. I'm wondering whether it's what is renewing that. Yeah. Just got another round of chemo. So Yeah. I do. 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Alright. Do I do I have a renewal letter from January. I'm wondering whether it's what is renewing that. Yeah.\n\nJust got another round of chemo. So Yeah. I do. That's like I have an account.","paragraphs":[{"sentences":[{"text":"I'm trying to get a pen.","start":32.02,"end":33.72,"sentiment":"neutral","sentiment_score":-0.056266761695345245},{"text":"Alright.","start":35.22,"end":35.7,"sentiment":"neutral","sentiment_score":0.03203703090548515},{"text":"Do I do I have a renewal letter from January.","start":35.7,"end":43.035,"sentiment":"neutral","sentiment_score":0.02264819946140051},{"text":"I'm wondering whether it's what is renewing that.","start":43.895,"end":46.395,"sentiment":"neutral","sentiment_score":0.0005080678383819759},{"text":"Yeah.","start":78.32,"end":78.82,"sentiment":"neutral","sentiment_score":0.004934466443955898}],"sentiment":"neutral","sentiment_score":-0.0026954821346757505,"num_words":26,"start":32.02,"end":78.82},{"sentences":[{"text":"Just got another round of chemo.","start":88.24,"end":90.42,"sentiment":"neutral","sentiment_score":0.006255995171765487},{"text":"So Yeah.","start":91.90501,"end":130.945,"sentiment":"neutral","sentiment_score":0.12503834068775177},{"text":"I do.","start":130.945,"end":131.425,"sentiment":"neutral","sentiment_score":0.13648051023483276},{"text":"That's like I have an account.","start":131.425,"end":133.205,"sentiment":"neutral","sentiment_score":0.12273085365692775}],"sentiment":"neutral","sentiment_score":0.08105992467608303,"num_words":16,"start":88.24,"end":133.205}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Timothy. It's Larissa from Oakview Financial. How are you going? That's good, darling. I was just giving you a call.\n\nJust wanting to touch base with you and check and see how you were going. I know that it's very inconsiderate of me to call because I know that talking is not the easiest, but I just really wanted to touch base with you.\n\nChannel 1: I'm trying to get a pen. Alright. Do I do I have a renewal letter from\n\nChannel 0: Neil.\n\nChannel 1: January. I'm wondering whether it's what is renewing that.\n\nChannel 0: Yeah. I got the same notice letter, and I'm currently talking to my BDM. I missed him today because I was in a meeting. He happened to pop into the office. I'm currently playing phone tag with him just to have a bit of chat to see whether I can waive it and get it paid later or whether there's a bit of a fun workaround that I can work on.\n\nBut I'm gonna do that for you, and I will let you know what my outcome is. But I'm, yeah, I'm I'm just work I'm working on some things, and I was\n\nChannel 1: Yeah.\n\nChannel 0: because I was touching your file, I thought I might just give you a call and have a chat. Check-in.\n\nChannel 1: Just got another round of chemo. So\n\nChannel 0: Good. Going okay is is okay. That's good. Well, that's good. That's really good that we're that we're being held at bay and that we're we're we're not progressing or deteriorating or anything like that.\n\nYou're sounding pretty good. You got some decent strength in your voice.\n\nChannel 1: Yeah. I do. That's like I have an account.\n\nChannel 0: Fair enough. Perfect. Well, I literally just wanted to touch base. I will get an I'll send you an email once I have a bit of an outcome. It might take me a week or so, but I'll I'll keep chasing that and just see where we can go from there and and touch base on that with you.\n\nOkay? That's okay. I'm glad to hear that you're doing okay, and I'll touch base with you again in a bit. Alright? That's okay, Tim.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Timothy.","start":0.0,"end":6.42,"sentiment":"neutral","sentiment_score":0.13452903926372528},{"text":"It's Larissa from Oakview Financial.","start":6.64,"end":8.58,"sentiment":"neutral","sentiment_score":0.18647721409797668},{"text":"How are you going?","start":8.88,"end":9.78,"sentiment":"neutral","sentiment_score":0.24760587513446808},{"text":"That's good, darling.","start":13.599999,"end":14.9,"sentiment":"positive","sentiment_score":0.8589909474054972},{"text":"I was just giving you a call.","start":15.465,"end":17.305,"sentiment":"neutral","sentiment_score":0.28721793634550913}],"sentiment":"neutral","sentiment_score":0.32282695458048866,"channel":0,"num_words":21,"start":0.0,"end":17.305},{"sentences":[{"text":"Just wanting to touch base with you and check and see how you were going.","start":17.305,"end":21.565,"sentiment":"neutral","sentiment_score":0.27805111010869343},{"text":"I know that it's very 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base.","start":139.5,"end":141.92,"sentiment":"neutral","sentiment_score":0.11886533629149199},{"text":"I will get an I'll send you an email once I have a bit of an outcome.","start":141.98001,"end":145.66,"sentiment":"neutral","sentiment_score":0.0996073808740167},{"text":"It might take me a week or so, but I'll I'll keep chasing that and just see where we can go from there and and touch base on that with you.","start":145.66,"end":154.63501,"sentiment":"neutral","sentiment_score":0.0944753676773079}],"sentiment":"neutral","sentiment_score":0.1108214130656699,"channel":0,"num_words":59,"start":137.795,"end":154.63501},{"sentences":[{"text":"Okay?","start":154.63501,"end":155.13501,"sentiment":"neutral","sentiment_score":0.06911947578191757},{"text":"That's okay.","start":159.35501,"end":160.255,"sentiment":"neutral","sentiment_score":0.0903133824467659},{"text":"I'm glad to hear that you're doing okay, and I'll touch base with you again in a bit.","start":160.715,"end":165.19093,"sentiment":"positive","sentiment_score":0.7579470839765337},{"text":"Alright?","start":165.49094,"end":165.99094,"sentiment":"neutral","sentiment_score":0.2978692948818207},{"text":"That's okay, Tim.","start":169.89093,"end":171.19093,"sentiment":"positive","sentiment_score":0.46276811758677167}],"sentiment":"positive","sentiment_score":0.6231586959958076,"channel":0,"num_words":25,"start":154.63501,"end":171.19093},{"sentences":[{"text":"Bye.","start":171.25093,"end":171.75093,"sentiment":"neutral","sentiment_score":-0.12680256366729736}],"sentiment":"neutral","sentiment_score":-0.12680256366729736,"channel":0,"num_words":1,"start":171.25093,"end":171.75093}]},"summary":{"result":"success","short":"Larissa from Oakview Financial calls Timothy to check in and see if he has a renewal letter from Neil. She asks Timothy if he has one and offers to give him an outcome update. She tells him she will send him an email once she has more information."},"intents":{"segments":[{"text":"It's Larissa from Oakview Financial. How are you going? That's good, darling. I was just giving you a call. Just wanting to touch base with you and check and see how you were going. I know that it's very inconsiderate of me to call because I know that talking is not the easiest, but I just really wanted to touch base with you. I'm trying to get a pen.","start_word":2,"end_word":70,"intents":[{"intent":"Offer help","confidence_score":0.0025199754}]},{"text":"That's good, darling. I was just giving you a call. Just wanting to touch base with you and check and see how you were going. I know that it's very inconsiderate of me to call because I know that talking is not the easiest, but I just really wanted to touch base with you. I'm trying to get a pen.","start_word":11,"end_word":70,"intents":[{"intent":"Express excitement","confidence_score":0.00012826758}]},{"text":"Just wanting to touch base with you and check and see how you were going.","start_word":21,"end_word":35,"intents":[{"intent":"Check and check situation","confidence_score":0.0011206428}]},{"text":"I missed him today because I was in a meeting. He happened to pop into the office. I'm currently playing phone tag with him just to have a bit of chat to see whether I can waive it and get it paid later or whether there's a bit of a fun workaround that I can work on. But I'm gonna do that for you, and I will let you know what my outcome is.","start_word":105,"end_word":178,"intents":[{"intent":"Provide update on situation","confidence_score":0.0030875169}]},{"text":"because I was touching your file, I thought I might just give you a call and have a chat. Check-in.","start_word":195,"end_word":214,"intents":[{"intent":"Touch file","confidence_score":0.014333895},{"intent":"Have a chat","confidence_score":0.17702991},{"intent":"Have a chat","confidence_score":0.14162177}]},{"text":"Well, I literally just wanted to touch base. I will get an I'll send you an email once I have a bit of an outcome. It might take me a week or so, but I'll I'll keep chasing that and just see where we can go from there and and touch base on that with you. Okay? That's okay.","start_word":281,"end_word":339,"intents":[{"intent":"Touch base","confidence_score":0.1422923}]},{"text":"I will get an I'll send you an email once I have a bit of an outcome. It might take me a week or so, but I'll I'll keep chasing that and just see where we can go from there and and touch base on that with you. Okay?","start_word":289,"end_word":337,"intents":[{"intent":"Reach an outcome","confidence_score":0.052020963}]}]},"sentiments":{"segments":[{"text":"Hi, Timothy. It's Larissa from Oakview Financial. How are you going?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.18976858258247375},{"text":"That's good, darling.","start_word":11,"end_word":13,"sentiment":"positive","sentiment_score":0.8558577299118042},{"text":"I was just giving you a call. Just wanting to touch base with you and check and see how you were going. I know that it's very inconsiderate of me to call because I know that talking is not the easiest, but I just really wanted to touch base with you. I'm trying to get a pen. Alright. Do I do I have a renewal letter from Neil. January. I'm wondering whether it's what is renewing that. Yeah. I got the same notice letter, and I'm currently talking to my BDM. I missed him today because I was in a meeting. He happened to pop into the office. I'm currently playing phone tag with him just to have a bit of chat to see whether I can waive it and get it paid later or whether there's a bit of a fun workaround that I can work on. But I'm gonna do that for you, and I will let you know what my outcome is. But I'm, yeah, I'm I'm just work I'm working on some things, and I was Yeah. because I was touching your file, I thought I might just give you a call and have a chat. Check-in. Just got another round of chemo. So Good. Going okay is is okay.","start_word":14,"end_word":227,"sentiment":"neutral","sentiment_score":0.04385744583592794},{"text":"That's good. Well, that's good. That's really good that we're that we're being held at bay and that we're we're we're not progressing or deteriorating or anything like that. You're sounding pretty good. You got some decent strength in your voice.","start_word":228,"end_word":268,"sentiment":"positive","sentiment_score":0.5027784705162048},{"text":"Yeah. I do. That's like I have an account. Fair enough.","start_word":269,"end_word":279,"sentiment":"neutral","sentiment_score":0.15626347064971924},{"text":"Perfect.","start_word":280,"end_word":280,"sentiment":"positive","sentiment_score":0.4385044574737549},{"text":"Well, I literally just wanted to touch base. I will get an I'll send you an email once I have a bit of an outcome. It might take me a week or so, but I'll I'll keep chasing that and just see where we can go from there and and touch base on that with you. Okay? That's okay.","start_word":281,"end_word":339,"sentiment":"neutral","sentiment_score":0.09903718531131744},{"text":"I'm glad to hear that you're doing okay, and I'll touch base with you again in a bit.","start_word":340,"end_word":357,"sentiment":"positive","sentiment_score":0.7604941725730896},{"text":"Alright?","start_word":358,"end_word":358,"sentiment":"neutral","sentiment_score":0.2978692948818207},{"text":"That's okay, Tim.","start_word":359,"end_word":361,"sentiment":"positive","sentiment_score":0.4581996500492096},{"text":"Bye.","start_word":362,"end_word":362,"sentiment":"neutral","sentiment_score":0.31542307138442993}],"average":{"sentiment":"neutral","sentiment_score":0.18180056298169556}}}}