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Good afternoon. Thank you for calling your Total account. How may I help you today? Call.\n\nOkay. Sure. Let me just go ahead and check this for you. Am I speaking to miss Zenerosa? Hi.\n\nNice to have you on the line, and thank you so much for returning our phone call. This is Airtel AU, your Internet service provider. We tried to reach you out to let you know that your invoice for this month was due May 11, and we're trying to check if you need any assistance to process your payment. Alright. Sure.\n\nSo, technically, you already have your username and password through the customer portal. So at your earliest convenience, kindly process the payment. And if you need any help, just let us know. Okay? Alright.\n\nThank you so much. We'll just wait for your payment, and please be safe. 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Thank you for calling your Total account. How may I help you today? Call.\n\nOkay. Sure. Let me just go ahead and check this for you. Am I speaking to miss Zenerosa?\n\nChannel 1: Yeah. You are.\n\nChannel 0: Hi. Nice to have you on the line, and thank you so much for returning our phone call. This is Airtel AU, your Internet service provider. We tried to reach you out to let you know that your invoice for this month was due May 11, and we're trying to check if you need any assistance to process your payment. Alright.\n\nSure. So, technically, you already have your username and password through the customer portal. So at your earliest convenience, kindly process the payment. And if you need any help, just let us know. Okay?\n\nAlright. Thank you so much. We'll just wait for your payment, and please be safe. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.2922733426094055},{"text":"Good afternoon.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.4926963895559311},{"text":"Thank you for calling your Total account.","start":1.5999999,"end":3.28,"sentiment":"positive","sentiment_score":0.6309090852737427},{"text":"How may I help you today?","start":3.28,"end":4.66,"sentiment":"positive","sentiment_score":0.5098132789134979},{"text":"Call.","start":9.679999,"end":10.16,"sentiment":"neutral","sentiment_score":0.08209578692913055}],"sentiment":"positive","sentiment_score":0.5197061870027991,"channel":0,"num_words":17,"start":0.56,"end":10.16},{"sentences":[{"text":"Okay.","start":10.16,"end":10.639999,"sentiment":"neutral","sentiment_score":0.0811908096075058},{"text":"Sure.","start":10.639999,"end":11.04,"sentiment":"neutral","sentiment_score":0.08609772473573685},{"text":"Let me just go ahead and check this for you.","start":11.04,"end":13.86,"sentiment":"neutral","sentiment_score":0.08466087654232979},{"text":"Am I speaking to miss Zenerosa?","start":14.065,"end":16.244999,"sentiment":"neutral","sentiment_score":0.034963819508751236}],"sentiment":"neutral","sentiment_score":0.06798223426772489,"channel":0,"num_words":18,"start":10.16,"end":16.244999},{"sentences":[{"text":"Yeah.","start":18.654999,"end":19.154999,"sentiment":"neutral","sentiment_score":0.07026267051696777},{"text":"You are.","start":19.615,"end":20.435,"sentiment":"neutral","sentiment_score":0.11153770610690117}],"sentiment":"neutral","sentiment_score":0.0977793609102567,"channel":1,"num_words":3,"start":18.654999,"end":20.435},{"sentences":[{"text":"Hi.","start":20.625,"end":21.025,"sentiment":"positive","sentiment_score":0.394667536020279},{"text":"Nice to have you on the line, and thank you so much for returning our phone call.","start":21.025,"end":24.805,"sentiment":"positive","sentiment_score":0.6792060241979712},{"text":"This is Airtel AU, your Internet service provider.","start":25.265,"end":28.645,"sentiment":"neutral","sentiment_score":0.22468391433358192},{"text":"We tried to reach you out to let you know that your invoice for this month was due May 11, and we're trying to check if you need any assistance to process your payment.","start":29.25,"end":40.23,"sentiment":"neutral","sentiment_score":0.1430622974739355},{"text":"Alright.","start":44.135002,"end":44.635002,"sentiment":"neutral","sentiment_score":0.1249324381351471}],"sentiment":"neutral","sentiment_score":0.3070113412180885,"channel":0,"num_words":61,"start":20.625,"end":44.635002},{"sentences":[{"text":"Sure.","start":44.775,"end":45.275,"sentiment":"neutral","sentiment_score":0.13663160800933838},{"text":"So, technically, you already have your username and password through the customer portal.","start":46.935,"end":52.155,"sentiment":"neutral","sentiment_score":0.11719584923524123},{"text":"So at your earliest convenience, kindly process the payment.","start":52.455,"end":55.835,"sentiment":"neutral","sentiment_score":0.15011859436829886},{"text":"And if you need any help, just let us know.","start":56.18,"end":58.26,"sentiment":"neutral","sentiment_score":0.08045563623309135},{"text":"Okay?","start":58.26,"end":58.76,"sentiment":"neutral","sentiment_score":0.07750998437404633}],"sentiment":"neutral","sentiment_score":0.11450915717903305,"channel":0,"num_words":34,"start":44.775,"end":58.76},{"sentences":[{"text":"Alright.","start":62.339996,"end":62.42,"sentiment":"neutral","sentiment_score":0.18923774361610413},{"text":"Thank you so much.","start":62.42,"end":63.539997,"sentiment":"positive","sentiment_score":0.5101463347673416},{"text":"We'll just wait for your payment, and please be safe.","start":63.539997,"end":66.259995,"sentiment":"neutral","sentiment_score":0.3266004592180252},{"text":"Have a good one.","start":66.259995,"end":67.24,"sentiment":"positive","sentiment_score":0.47850655764341354}],"sentiment":"positive","sentiment_score":0.3899923108125988,"channel":0,"num_words":19,"start":62.339996,"end":67.24}]},"summary":{"result":"success","short":"The customer called Total Account and spoke to Airtel AU, their Internet service provider. The representative informed the customer that their invoice for the month was due on May 11 and offered assistance to process the payment. The customer was advised to use the customer portal and process the payment as soon as possible."},"intents":{"segments":[{"text":"We tried to reach you out to let you know that your invoice for this month was due May 11, and we're trying to check if you need any assistance to process your payment. Alright.","start_word":64,"end_word":98,"intents":[{"intent":"Process payment","confidence_score":0.45122194}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2922733426094055},{"text":"Good afternoon. Thank you for calling your Total account. How may I help you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.5586276054382324},{"text":"Call. Okay. Sure. Let me just go ahead and check this for you. Am I speaking to miss Zenerosa? Yeah. You are.","start_word":16,"end_word":37,"sentiment":"neutral","sentiment_score":0.07447250187397003},{"text":"Hi. Nice to have you on the line, and thank you so much for returning our phone call.","start_word":38,"end_word":55,"sentiment":"positive","sentiment_score":0.6508467793464661},{"text":"This is Airtel AU, your Internet service provider. We tried to reach you out to let you know that your invoice for this month was due May 11, and we're trying to check if you need any assistance to process your payment. Alright. Sure. So, technically, you already have your username and password through the customer portal. So at your earliest convenience, kindly process the payment. And if you need any help, just let us know. Okay? Alright.","start_word":56,"end_word":133,"sentiment":"neutral","sentiment_score":0.140773743391037},{"text":"Thank you so much. We'll just wait for your payment, and please be safe. Have a good one.","start_word":134,"end_word":151,"sentiment":"positive","sentiment_score":0.4151776432991028}],"average":{"sentiment":"neutral","sentiment_score":0.25714553833007814}}}}