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Hello. Not too bad. How are you? I'm actually I'm so sorry.\n\nI've just raced over to pick up my mom. I'm gonna be home, like, in about ten minutes. It's that'd be fantastic. Thank you. Sorry about that.\n\nOkay. Okay. 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It's Dana from OQ Financial. How are you this afternoon?\n\nChannel 1: Hello. Not too bad. How are you?\n\nChannel 0: I'm very well. Thank you. I had you booked in to go through your updated statement of advice document. Is now a good time for you? If it's\n\nChannel 1: I'm\n\nChannel 0: not,\n\nChannel 1: actually\n\nChannel 0: that's okay.\n\nChannel 1: I'm so sorry. I've just raced\n\nChannel 0: It's\n\nChannel 1: over\n\nChannel 0: okay.\n\nChannel 1: to pick up my mom. I'm gonna be home, like, in about\n\nChannel 0: Oh,\n\nChannel 1: ten minutes.\n\nChannel 0: yeah. That's fine.\n\nChannel 1: It's\n\nChannel 0: I can give you a call in about fifteen minutes. Not a problem\n\nChannel 1: that'd\n\nChannel 0: at all.\n\nChannel 1: be fantastic. Thank you. Sorry about that.\n\nChannel 0: That's okay. You're not a\n\nChannel 1: Okay.\n\nChannel 0: worry at all. I'll talk to you shortly. 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OQ Financial representative, Dana, called the customer, Lisa, to confirm their appointment for a statement of advice document. Dana apologizes for the miscommunication and assures Lisa that she will call her back in fifteen minutes. Lisa expresses their gratitude and the call ends."},"intents":{"segments":[{"text":"I had you booked in to go through your updated statement of advice document. Is now a good time for you?","start_word":26,"end_word":46,"intents":[{"intent":"Book and check status of statement of advice","confidence_score":4.4028727e-7}]}]},"sentiments":{"segments":[{"text":"Melissa speaking. Hi, Lisa. It's Dana from OQ Financial. How are you this afternoon? Hello. Not too bad. How are you?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.20610001683235168},{"text":"I'm very well. Thank you.","start_word":21,"end_word":25,"sentiment":"positive","sentiment_score":0.6778102517127991},{"text":"I had you booked in to go through your updated statement of advice document. Is now a good time for you? If it's I'm not, actually that's okay. I'm so sorry. 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