{"metadata":{"transaction_key":"deprecated","request_id":"01a10adf-3864-7881-bf32-b927a8734af9","sha256":"b5bebec3091dab2384e4c92fc043b47a25cc3c86e9e93d4b8757ce5b56088222","created":"2026-10-05T07:02:45.765Z","duration":254.80794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":739,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":816,"output_tokens":818},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":816,"output_tokens":18}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is here at home accounts. How may I help you today? Rosemary? Hi. Nice to have you in the line. How may I help you today? One moment. Let me just go ahead and pull out your account here, Rosemary. I'm showing on here that your payment of $60.92, it's still showing pending. It's not yet fully posted in our account. And you're saying it was deducted from your bank account for how much? $64. Okay. So, basically, the $4 or $3 and some change, it's like a transaction fee being deducted or added to the amount that you are paying for. Yeah. So so I would suggest to have it free, you can use your credit card instead, Visa or Mastercard. You have used your bank account to process your payment. Is that right? Mastercard? You have used... No. You used your bank account. Because if you use your Mastercard, it will show a real time payment, but I do see in here that it's still showing pending. So if the payment has been processed via bank account, it... They are showing pending, and then the transaction fee, it's, like, around more than $3. But if you would like, can also double check this on our end to our bank accounts, and then we'll get back to you. Yeah. Reason why I have checked this for you, I will submit a request to review it. And then once I get a response from our payment platform, I'll call you back. But I I think that's a transaction fee as well. Since it's already 6PM, I will raise this to our department, and then I'll call you back tomorrow morning, okay, to clarify your question about that added amount to your payment. Yeah. It might be the transaction charge. Or that's the reason why I said I will be clarifying this to our back end account. It's not normal. Yeah. I understand. As I mentioned, Rosemary, I have this notated. I will double check this to our account's back end to clarify the added amount. And then once we get a response, we will call you back tomorrow. We just wanted to make sure that we're... We are providing you the accurate answer in reference with your question about the added amount. It might be the transaction fee, but we will clarify this to our account's back end to check the payment and what is the amount added to the bill that you're paying, which is $60.92. K? And then I'll call you back tomorrow morning. No worries. Same phone number. Right? So once I called in, please answer the phone so we can clarify your question. Nothing to worry. We'll get back to you as soon as we have the information available. Alright. Thank you so much. Have a good night, and talk tomorrow. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.32,"end":0.48,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2699315547943115},{"word":"good","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.48714566230773926},{"word":"afternoon","start":0.79999995,"end":1.28,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.44550687074661255},{"word":"this","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.40587568283081055},{"word":"is","start":1.52,"end":1.68,"confidence":0.9980469,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.38393908739089966},{"word":"here","start":1.68,"end":1.8399999,"confidence":0.3239746,"punctuated_word":"here","sentiment":"positive","sentiment_score":0.48817211389541626},{"word":"at","start":1.8399999,"end":2.0,"confidence":0.8510742,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.49030911922454834},{"word":"home","start":2.0,"end":2.32,"confidence":0.39868164,"punctuated_word":"home","sentiment":"positive","sentiment_score":0.5020052194595337},{"word":"accounts","start":2.32,"end":2.6399999,"confidence":0.967041,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.4704490303993225},{"word":"how","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.46770018339157104},{"word":"may","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.486408531665802},{"word":"i","start":3.04,"end":3.12,"confidence":0.9921875,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4646427631378174},{"word":"help","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.46446433663368225},{"word":"you","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4732511341571808},{"word":"today","start":3.4399998,"end":3.9399998,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3795105218887329},{"word":"rosemary","start":8.08,"end":8.58,"confidence":0.97802734,"punctuated_word":"Rosemary?","sentiment":"neutral","sentiment_score":0.08670160174369812},{"word":"hi","start":10.719999,"end":11.04,"confidence":0.9824219,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.25403082370758057},{"word":"nice","start":11.04,"end":11.36,"confidence":0.9980469,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.6091765761375427},{"word":"to","start":11.36,"end":11.5199995,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6076496839523315},{"word":"have","start":11.5199995,"end":11.679999,"confidence":0.9980469,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5740016102790833},{"word":"you","start":11.679999,"end":11.759999,"confidence":0.94140625,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4916336238384247},{"word":"in","start":11.759999,"end":11.92,"confidence":0.6328125,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.6113696694374084},{"word":"the","start":11.92,"end":12.08,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6123993396759033},{"word":"line","start":12.08,"end":12.559999,"confidence":1.0,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.7121297121047974},{"word":"how","start":12.559999,"end":12.799999,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.31089356541633606},{"word":"may","start":12.799999,"end":12.96,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.3082895278930664},{"word":"i","start":12.96,"end":13.04,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2742696702480316},{"word":"help","start":13.04,"end":13.305,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.3212449848651886},{"word":"you","start":13.305,"end":13.805,"confidence":0.9350586,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25767818093299866},{"word":"today","start":19.432499,"end":19.932499,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.13759689033031464},{"word":"one","start":30.279999,"end":30.599998,"confidence":0.55078125,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.009267814457416534},{"word":"moment","start":30.599998,"end":30.919998,"confidence":0.99609375,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.012077562510967256},{"word":"let","start":30.919998,"end":31.08,"confidence":0.9951172,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.008817914873361588},{"word":"me","start":31.08,"end":31.24,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02649199217557907},{"word":"just","start":31.24,"end":31.56,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.003343407064676285},{"word":"go","start":31.56,"end":31.64,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.020167432725429535},{"word":"ahead","start":31.64,"end":31.96,"confidence":0.9980469,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.03438771516084671},{"word":"and","start":31.96,"end":32.12,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03317679092288017},{"word":"pull","start":32.12,"end":32.36,"confidence":0.99121094,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.0364731028676033},{"word":"out","start":32.36,"end":32.6,"confidence":0.71240234,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.029820367693901065},{"word":"your","start":32.6,"end":32.84,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04915280640125275},{"word":"account","start":32.84,"end":33.32,"confidence":0.9941406,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.06178094819188118},{"word":"here","start":33.32,"end":33.82,"confidence":0.9851074,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.08485095202922821},{"word":"rosemary","start":33.879997,"end":34.379997,"confidence":0.98551434,"punctuated_word":"Rosemary.","sentiment":"neutral","sentiment_score":0.07905516773462296},{"word":"i'm","start":35.0,"end":35.32,"confidence":0.9182129,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0075652115046978},{"word":"showing","start":35.32,"end":35.82,"confidence":0.99316406,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.0022296011447906494},{"word":"on","start":35.879997,"end":36.04,"confidence":0.96533203,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.033842507749795914},{"word":"here","start":36.04,"end":36.44,"confidence":0.9902344,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.007829256355762482},{"word":"that","start":36.44,"end":36.92,"confidence":0.9863281,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05732755362987518},{"word":"your","start":36.92,"end":37.42,"confidence":0.98828125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06548914313316345},{"word":"payment","start":37.879997,"end":38.36,"confidence":0.91748047,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.005549773573875427},{"word":"of","start":38.36,"end":38.86,"confidence":0.91259766,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09404092282056808},{"word":"$60.92","start":38.975002,"end":40.655,"confidence":0.87579346,"punctuated_word":"$60.92,","sentiment":"neutral","sentiment_score":-0.03547031804919243},{"word":"it's","start":40.655,"end":40.895,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.14284482598304749},{"word":"still","start":40.895,"end":41.215,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.14665938913822174},{"word":"showing","start":41.215,"end":41.695,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.12569278478622437},{"word":"pending","start":41.695,"end":42.195,"confidence":0.9926758,"punctuated_word":"pending.","sentiment":"neutral","sentiment_score":-0.14653858542442322},{"word":"it's","start":42.575,"end":42.815,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.22573482990264893},{"word":"not","start":42.815,"end":43.055,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22161494195461273},{"word":"yet","start":43.055,"end":43.375,"confidence":1.0,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.2544878125190735},{"word":"fully","start":43.375,"end":43.875,"confidence":1.0,"punctuated_word":"fully","sentiment":"neutral","sentiment_score":-0.14152765274047852},{"word":"posted","start":44.495,"end":44.975,"confidence":0.96875,"punctuated_word":"posted","sentiment":"neutral","sentiment_score":-0.20135515928268433},{"word":"in","start":44.975,"end":45.135002,"confidence":0.75,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.23467442393302915},{"word":"our","start":45.135002,"end":45.375,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.15156790614128113},{"word":"account","start":45.375,"end":45.775,"confidence":0.93237305,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.14244696497917175},{"word":"and","start":45.775,"end":45.935,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05935199558734894},{"word":"you're","start":45.935,"end":46.255,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.050350479781627655},{"word":"saying","start":46.255,"end":46.755,"confidence":1.0,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.04293691739439964},{"word":"it","start":46.975,"end":47.135002,"confidence":0.96777344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.056521277874708176},{"word":"was","start":47.135002,"end":47.455,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.07193247973918915},{"word":"deducted","start":47.455,"end":47.935,"confidence":1.0,"punctuated_word":"deducted","sentiment":"neutral","sentiment_score":-0.04633190482854843},{"word":"from","start":47.935,"end":48.175,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0752415731549263},{"word":"your","start":48.175,"end":48.335,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06475521624088287},{"word":"bank","start":48.335,"end":48.575,"confidence":0.9980469,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.054423339664936066},{"word":"account","start":48.575,"end":48.895,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.08829709887504578},{"word":"for","start":48.895,"end":49.215,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.061843156814575195},{"word":"how","start":49.215,"end":49.375,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.03515075147151947},{"word":"much","start":49.375,"end":49.875,"confidence":0.99902344,"punctuated_word":"much?","sentiment":"neutral","sentiment_score":-0.05612369626760483},{"word":"$64","start":52.96,"end":54.18,"confidence":0.9949951,"punctuated_word":"$64.","sentiment":"neutral","sentiment_score":-0.01416260376572609},{"word":"okay","start":54.64,"end":54.96,"confidence":0.98999023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.007361975498497486},{"word":"so","start":54.96,"end":55.28,"confidence":0.8129883,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.02003476209938526},{"word":"basically","start":55.28,"end":55.78,"confidence":0.9995117,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.019052011892199516},{"word":"the","start":57.199997,"end":57.36,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010000821202993391},{"word":"$4","start":57.36,"end":58.16,"confidence":0.9980469,"punctuated_word":"$4","sentiment":"neutral","sentiment_score":0.0020041093230247498},{"word":"or","start":58.16,"end":58.48,"confidence":0.98535156,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03686097636818886},{"word":"$3","start":58.48,"end":59.12,"confidence":0.9970703,"punctuated_word":"$3","sentiment":"neutral","sentiment_score":0.0001700371503829956},{"word":"and","start":59.12,"end":59.36,"confidence":0.98535156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.034215524792671204},{"word":"some","start":59.36,"end":59.519997,"confidence":0.99902344,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.05230366066098213},{"word":"change","start":59.519997,"end":59.92,"confidence":0.9550781,"punctuated_word":"change,","sentiment":"neutral","sentiment_score":-0.03155214339494705},{"word":"it's","start":59.92,"end":60.16,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.030309520661830906},{"word":"like","start":60.16,"end":60.559998,"confidence":0.9086914,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.021816574037075043},{"word":"a","start":60.559998,"end":60.719997,"confidence":0.97265625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0055748820304870605},{"word":"transaction","start":60.719997,"end":61.219997,"confidence":1.0,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":-0.007396429777145386},{"word":"fee","start":61.519997,"end":62.019997,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.01572294905781746},{"word":"being","start":62.239998,"end":62.739998,"confidence":0.9921875,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.029780905693769455},{"word":"deducted","start":63.855003,"end":64.355,"confidence":0.99902344,"punctuated_word":"deducted","sentiment":"neutral","sentiment_score":-0.020720642060041428},{"word":"or","start":64.415,"end":64.575005,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0330776572227478},{"word":"added","start":64.575005,"end":64.895004,"confidence":0.99902344,"punctuated_word":"added","sentiment":"neutral","sentiment_score":-0.016257498413324356},{"word":"to","start":64.895004,"end":65.135,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008796200156211853},{"word":"the","start":65.135,"end":65.535,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02565695345401764},{"word":"amount","start":65.535,"end":65.935005,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.008348017930984497},{"word":"that","start":65.935005,"end":66.175,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.008466817438602448},{"word":"you","start":66.175,"end":66.335,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016042083501815796},{"word":"are","start":66.335,"end":66.575005,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.02640988677740097},{"word":"paying","start":66.575005,"end":66.895004,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.011651698499917984},{"word":"for","start":66.895004,"end":67.395004,"confidence":0.9980469,"punctuated_word":"for.","sentiment":"neutral","sentiment_score":-0.029183147475123405},{"word":"yeah","start":73.135,"end":73.455,"confidence":0.95751953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005369860678911209},{"word":"so","start":73.455,"end":73.955,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.013267505913972856},{"word":"so","start":75.535,"end":75.775,"confidence":0.9902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0009680576622486116},{"word":"i","start":75.775,"end":76.015,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016217824071645737},{"word":"would","start":76.015,"end":76.255005,"confidence":0.9160156,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.04016002640128136},{"word":"suggest","start":76.255005,"end":76.755005,"confidence":0.99902344,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":0.04119667783379555},{"word":"to","start":77.840004,"end":78.08,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03224971517920494},{"word":"have","start":78.08,"end":78.36,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0547834113240242},{"word":"it","start":78.36,"end":78.64,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.026894450187683105},{"word":"free","start":78.64,"end":79.04,"confidence":0.8161621,"punctuated_word":"free,","sentiment":"neutral","sentiment_score":0.03925034403800965},{"word":"you","start":79.04,"end":79.200005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.039853520691394806},{"word":"can","start":79.200005,"end":79.44,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04162251949310303},{"word":"use","start":79.44,"end":79.68,"confidence":0.9980469,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.03040444850921631},{"word":"your","start":79.68,"end":80.18,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.030719462782144547},{"word":"credit","start":80.4,"end":80.72,"confidence":0.98535156,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.048129163682460785},{"word":"card","start":80.72,"end":81.04,"confidence":0.99902344,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.03831375390291214},{"word":"instead","start":81.04,"end":81.54,"confidence":0.9086914,"punctuated_word":"instead,","sentiment":"neutral","sentiment_score":0.002799687907099724},{"word":"visa","start":81.92,"end":82.32,"confidence":0.8330078,"punctuated_word":"Visa","sentiment":"neutral","sentiment_score":0.0386863648891449},{"word":"or","start":82.32,"end":82.64,"confidence":0.9667969,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.025738872587680817},{"word":"mastercard","start":82.64,"end":83.14,"confidence":0.9970703,"punctuated_word":"Mastercard.","sentiment":"neutral","sentiment_score":0.021703410893678665},{"word":"you","start":84.240005,"end":84.72,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.009285487234592438},{"word":"have","start":84.72,"end":85.04,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.009262870997190475},{"word":"used","start":85.04,"end":85.36,"confidence":0.9970703,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.012537423521280289},{"word":"your","start":85.36,"end":85.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02155442535877228},{"word":"bank","start":85.68,"end":86.0,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.026054460555315018},{"word":"account","start":86.0,"end":86.5,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.023004963994026184},{"word":"to","start":86.560005,"end":86.880005,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022620055824518204},{"word":"process","start":86.880005,"end":87.28,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.014874663203954697},{"word":"your","start":87.28,"end":87.520004,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.018561750650405884},{"word":"payment","start":87.520004,"end":88.0,"confidence":0.9951172,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.021242694929242138},{"word":"is","start":88.0,"end":88.16,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0346832200884819},{"word":"that","start":88.16,"end":88.32,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04692918434739113},{"word":"right","start":88.32,"end":88.82,"confidence":0.9995117,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":0.013401754200458528},{"word":"mastercard","start":93.645004,"end":94.145004,"confidence":0.9900716,"punctuated_word":"Mastercard?","sentiment":"neutral","sentiment_score":-0.008761721663177013},{"word":"you","start":94.925,"end":95.08501,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.016797028481960297},{"word":"have","start":95.08501,"end":95.325005,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.016678903251886368},{"word":"used","start":95.325005,"end":95.645004,"confidence":0.96875,"punctuated_word":"used...","sentiment":"neutral","sentiment_score":-0.016989585012197495},{"word":"no","start":95.645004,"end":95.805,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11836597323417664},{"word":"you","start":95.805,"end":96.125,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.11423902213573456},{"word":"used","start":96.125,"end":96.365005,"confidence":0.43725586,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.07957454025745392},{"word":"your","start":96.365005,"end":96.605,"confidence":0.5761719,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07974804937839508},{"word":"bank","start":96.605,"end":96.845,"confidence":0.85839844,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.08732369542121887},{"word":"account","start":96.845,"end":97.345,"confidence":0.9189453,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.13865096867084503},{"word":"because","start":97.565,"end":97.885,"confidence":0.98535156,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.09219612181186676},{"word":"if","start":97.885,"end":98.125,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03510873764753342},{"word":"you","start":98.125,"end":98.285,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02443430945277214},{"word":"use","start":98.285,"end":98.525,"confidence":0.9633789,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.01597118377685547},{"word":"your","start":98.525,"end":98.765,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02851557731628418},{"word":"mastercard","start":98.765,"end":99.265,"confidence":0.9947917,"punctuated_word":"Mastercard,","sentiment":"neutral","sentiment_score":-0.01612476259469986},{"word":"it","start":100.365005,"end":100.685005,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0007233619689941406},{"word":"will","start":100.685005,"end":101.005005,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.018338367342948914},{"word":"show","start":101.005005,"end":101.245,"confidence":1.0,"punctuated_word":"show","sentiment":"neutral","sentiment_score":-0.004793092608451843},{"word":"a","start":101.245,"end":101.40501,"confidence":0.9428711,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.026647813618183136},{"word":"real","start":101.40501,"end":101.645004,"confidence":1.0,"punctuated_word":"real","sentiment":"neutral","sentiment_score":-0.0484393835067749},{"word":"time","start":101.645004,"end":101.965004,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.022005781531333923},{"word":"payment","start":101.965004,"end":102.365005,"confidence":0.8334961,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":-0.028343230485916138},{"word":"but","start":102.365005,"end":102.525,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05687091499567032},{"word":"i","start":102.525,"end":102.685005,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.048406362533569336},{"word":"do","start":102.685005,"end":102.925,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02518753707408905},{"word":"see","start":102.925,"end":103.08501,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.03215119615197182},{"word":"in","start":103.08501,"end":103.325005,"confidence":0.6269531,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0509663000702858},{"word":"here","start":103.325005,"end":103.645004,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.04426948353648186},{"word":"that","start":103.645004,"end":103.885,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06234343349933624},{"word":"it's","start":103.885,"end":104.125,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0578223392367363},{"word":"still","start":104.125,"end":104.44501,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.07430381327867508},{"word":"showing","start":104.44501,"end":104.845,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.059507422149181366},{"word":"pending","start":104.845,"end":105.345,"confidence":0.9970703,"punctuated_word":"pending.","sentiment":"neutral","sentiment_score":-0.09499210119247437},{"word":"so","start":105.79,"end":106.03,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04698734357953072},{"word":"if","start":106.03,"end":106.43,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03809024393558502},{"word":"the","start":106.43,"end":106.829994,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03615666925907135},{"word":"payment","start":106.829994,"end":107.329994,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.023991920053958893},{"word":"has","start":107.869995,"end":108.11,"confidence":0.99121094,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.05178637057542801},{"word":"been","start":108.11,"end":108.35,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.04662535339593887},{"word":"processed","start":108.35,"end":108.85,"confidence":0.9970703,"punctuated_word":"processed","sentiment":"neutral","sentiment_score":-0.031160514801740646},{"word":"via","start":108.909996,"end":109.409996,"confidence":0.99902344,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.05097910761833191},{"word":"bank","start":109.549995,"end":109.869995,"confidence":0.98535156,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.035558126866817474},{"word":"account","start":109.869995,"end":110.369995,"confidence":0.9875488,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.056692034006118774},{"word":"it","start":110.829994,"end":111.229996,"confidence":0.9375,"punctuated_word":"it...","sentiment":"neutral","sentiment_score":-0.040368735790252686},{"word":"they","start":111.229996,"end":111.46999,"confidence":0.96875,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.1287815123796463},{"word":"are","start":111.46999,"end":111.63,"confidence":0.6645508,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1444183737039566},{"word":"showing","start":111.63,"end":112.03,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.08797937631607056},{"word":"pending","start":112.03,"end":112.509995,"confidence":0.75024414,"punctuated_word":"pending,","sentiment":"neutral","sentiment_score":-0.11062495410442352},{"word":"and","start":112.509995,"end":112.67,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1129087284207344},{"word":"then","start":112.67,"end":113.17,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.10544093698263168},{"word":"the","start":113.549995,"end":113.63,"confidence":0.96777344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1472252905368805},{"word":"transaction","start":113.63,"end":114.13,"confidence":0.99902344,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":-0.059531163424253464},{"word":"fee","start":114.35,"end":114.59,"confidence":0.86572266,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":-0.12832197546958923},{"word":"it's","start":114.59,"end":114.829994,"confidence":0.898763,"punctuated_word":"it's,","sentiment":"neutral","sentiment_score":-0.145692378282547},{"word":"like","start":114.829994,"end":115.149994,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.12918131053447723},{"word":"around","start":115.149994,"end":115.549995,"confidence":1.0,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.12232966721057892},{"word":"more","start":115.549995,"end":115.78999,"confidence":0.9970703,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.1105322167277336},{"word":"than","start":115.78999,"end":116.11,"confidence":0.99902344,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.15714994072914124},{"word":"$3","start":116.11,"end":116.93,"confidence":0.998291,"punctuated_word":"$3.","sentiment":"neutral","sentiment_score":-0.09746912121772766},{"word":"but","start":117.31,"end":117.549995,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.06242154911160469},{"word":"if","start":117.549995,"end":117.63,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06946131587028503},{"word":"you","start":117.63,"end":117.78999,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06903813034296036},{"word":"would","start":117.78999,"end":118.03,"confidence":0.9970703,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.0545257069170475},{"word":"like","start":118.03,"end":118.425,"confidence":0.9926758,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.05036449432373047},{"word":"can","start":118.505005,"end":118.665,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.03836526349186897},{"word":"also","start":118.665,"end":119.145004,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.04899538680911064},{"word":"double","start":119.145004,"end":119.545006,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.06726041436195374},{"word":"check","start":119.545006,"end":119.785,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0569114089012146},{"word":"this","start":119.785,"end":120.025,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07014095783233643},{"word":"on","start":120.025,"end":120.265,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06587542593479156},{"word":"our","start":120.265,"end":120.425,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.052597276866436005},{"word":"end","start":120.425,"end":120.745,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.044815268367528915},{"word":"to","start":120.745,"end":120.985,"confidence":0.97314453,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06542131304740906},{"word":"our","start":120.985,"end":121.225006,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.06938070058822632},{"word":"bank","start":121.225006,"end":121.625,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.028552472591400143},{"word":"accounts","start":121.625,"end":122.125,"confidence":0.7585449,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":-0.0689554363489151},{"word":"and","start":122.265,"end":122.505005,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04486718773841858},{"word":"then","start":122.505005,"end":122.825005,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.031229624524712563},{"word":"we'll","start":122.825005,"end":123.065,"confidence":0.9995117,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.0445258729159832},{"word":"get","start":123.065,"end":123.305,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.03183809667825699},{"word":"back","start":123.305,"end":123.545006,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.035529471933841705},{"word":"to","start":123.545006,"end":123.705,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03806168586015701},{"word":"you","start":123.705,"end":124.205,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.05378785729408264},{"word":"yeah","start":132.47,"end":132.79,"confidence":0.8076172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.023029321804642677},{"word":"reason","start":132.79,"end":133.11,"confidence":0.9707031,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":-0.0228230319917202},{"word":"why","start":133.11,"end":133.43,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.017144225537776947},{"word":"i","start":133.43,"end":133.51,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01998289674520493},{"word":"have","start":133.51,"end":133.83,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03210956230759621},{"word":"checked","start":133.83,"end":134.06999,"confidence":0.96777344,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":0.031490907073020935},{"word":"this","start":134.06999,"end":134.31,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.038663703948259354},{"word":"for","start":134.31,"end":134.55,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02922869473695755},{"word":"you","start":134.55,"end":134.79,"confidence":0.9406738,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.02958361618220806},{"word":"i","start":134.79,"end":134.95,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04285535216331482},{"word":"will","start":134.95,"end":135.27,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.035889461636543274},{"word":"submit","start":135.27,"end":135.67,"confidence":1.0,"punctuated_word":"submit","sentiment":"neutral","sentiment_score":0.0394715890288353},{"word":"a","start":135.67,"end":135.83,"confidence":0.82910156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.044977374374866486},{"word":"request","start":135.83,"end":136.23,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.04926258325576782},{"word":"to","start":136.23,"end":136.39,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04683205857872963},{"word":"review","start":136.39,"end":136.79,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.0320764034986496},{"word":"it","start":136.79,"end":137.03,"confidence":0.8300781,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0364125594496727},{"word":"and","start":137.03,"end":137.27,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.013813912868499756},{"word":"then","start":137.27,"end":137.77,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.02154300920665264},{"word":"once","start":137.91,"end":138.23,"confidence":0.9760742,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.019037429243326187},{"word":"i","start":138.23,"end":138.39,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030716169625520703},{"word":"get","start":138.39,"end":138.63,"confidence":0.9838867,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.02595583349466324},{"word":"a","start":138.63,"end":138.79,"confidence":0.85546875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03422827273607254},{"word":"response","start":138.79,"end":139.29,"confidence":1.0,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.023815106600522995},{"word":"from","start":139.35,"end":139.67,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03850032016634941},{"word":"our","start":139.67,"end":140.17,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.035909559577703476},{"word":"payment","start":140.31,"end":140.79,"confidence":0.9970703,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.0386115126311779},{"word":"platform","start":140.79,"end":141.29,"confidence":0.99853516,"punctuated_word":"platform,","sentiment":"neutral","sentiment_score":0.026064138859510425},{"word":"i'll","start":141.99,"end":142.23,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03845079988241196},{"word":"call","start":142.23,"end":142.47,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.011820238083600998},{"word":"you","start":142.47,"end":142.63,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0176495760679245},{"word":"back","start":142.63,"end":143.13,"confidence":0.97265625,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.009195879101753237},{"word":"but","start":143.59,"end":143.99,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05281578749418259},{"word":"i","start":143.99,"end":144.23,"confidence":0.8339844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12125716358423232},{"word":"i","start":144.23,"end":144.31,"confidence":0.6074219,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13151942193508148},{"word":"think","start":144.31,"end":144.55,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.1615322232246399},{"word":"that's","start":144.55,"end":144.79,"confidence":0.984375,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.17200306057929993},{"word":"a","start":144.79,"end":144.95,"confidence":0.80322266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1981907933950424},{"word":"transaction","start":144.95,"end":145.45,"confidence":1.0,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":-0.18066345155239105},{"word":"fee","start":145.59,"end":145.83,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.20874717831611633},{"word":"as","start":145.83,"end":146.06999,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1633647233247757},{"word":"well","start":146.06999,"end":146.56999,"confidence":0.99853516,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.1241236925125122},{"word":"since","start":147.085,"end":147.325,"confidence":0.90722656,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":-0.08639470487833023},{"word":"it's","start":147.325,"end":147.825,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06803536415100098},{"word":"already","start":148.205,"end":148.285,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08133499324321747},{"word":"6pm","start":148.285,"end":149.105,"confidence":0.9941406,"punctuated_word":"6PM,","sentiment":"neutral","sentiment_score":-0.05432487279176712},{"word":"i","start":149.16501,"end":149.325,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08156520128250122},{"word":"will","start":149.325,"end":149.565,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.04212693125009537},{"word":"raise","start":149.565,"end":149.88501,"confidence":0.98535156,"punctuated_word":"raise","sentiment":"neutral","sentiment_score":-0.03453168645501137},{"word":"this","start":149.88501,"end":150.205,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07377922534942627},{"word":"to","start":150.205,"end":150.445,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04193753004074097},{"word":"our","start":150.445,"end":150.845,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.029956836253404617},{"word":"department","start":150.845,"end":151.325,"confidence":0.83447266,"punctuated_word":"department,","sentiment":"neutral","sentiment_score":-0.025734057649970055},{"word":"and","start":151.325,"end":151.565,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.013534657657146454},{"word":"then","start":151.565,"end":152.065,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.01532994955778122},{"word":"i'll","start":152.125,"end":152.365,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.015188909135758877},{"word":"call","start":152.365,"end":152.605,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.027203194797039032},{"word":"you","start":152.605,"end":152.765,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.023807652294635773},{"word":"back","start":152.765,"end":153.005,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.030308224260807037},{"word":"tomorrow","start":153.005,"end":153.485,"confidence":1.0,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.03916005045175552},{"word":"morning","start":153.485,"end":153.88501,"confidence":0.9260254,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":0.04885727912187576},{"word":"okay","start":153.88501,"end":154.285,"confidence":0.99853516,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.013440186157822607},{"word":"to","start":154.285,"end":154.52501,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005009207874536514},{"word":"clarify","start":154.52501,"end":155.005,"confidence":1.0,"punctuated_word":"clarify","sentiment":"neutral","sentiment_score":-0.019728101789951324},{"word":"your","start":155.005,"end":155.505,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.005409426987171173},{"word":"question","start":155.565,"end":156.045,"confidence":0.93359375,"punctuated_word":"question","sentiment":"neutral","sentiment_score":-0.007479451596736908},{"word":"about","start":156.045,"end":156.365,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.02199603244662285},{"word":"that","start":156.365,"end":156.865,"confidence":0.8852539,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0180630162358284},{"word":"added","start":157.085,"end":157.485,"confidence":0.95947266,"punctuated_word":"added","sentiment":"neutral","sentiment_score":-0.01025480404496193},{"word":"amount","start":157.485,"end":157.985,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.03174920007586479},{"word":"to","start":158.125,"end":158.285,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.013794150203466415},{"word":"your","start":158.285,"end":158.52501,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.020704634487628937},{"word":"payment","start":158.52501,"end":159.0,"confidence":0.97143555,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":-0.016708936542272568},{"word":"yeah","start":167.56,"end":167.72,"confidence":0.7800293,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03216419368982315},{"word":"it","start":167.72,"end":167.96,"confidence":0.99609375,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.065565325319767},{"word":"might","start":167.96,"end":168.2,"confidence":0.99902344,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.07766453921794891},{"word":"be","start":168.2,"end":168.36,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07930070161819458},{"word":"the","start":168.36,"end":168.6,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07899842411279678},{"word":"transaction","start":168.6,"end":169.1,"confidence":1.0,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":-0.06625024974346161},{"word":"charge","start":169.24,"end":169.74,"confidence":0.64697266,"punctuated_word":"charge.","sentiment":"neutral","sentiment_score":-0.08045390248298645},{"word":"or","start":169.8,"end":169.96,"confidence":0.60058594,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.06782099604606628},{"word":"that's","start":169.96,"end":170.2,"confidence":0.97436523,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.06975112855434418},{"word":"the","start":170.2,"end":170.36,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07008515298366547},{"word":"reason","start":170.36,"end":170.68,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.054667700082063675},{"word":"why","start":170.68,"end":170.92,"confidence":0.9941406,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.04610776528716087},{"word":"i","start":170.92,"end":171.16,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.045089710503816605},{"word":"said","start":171.16,"end":171.64,"confidence":0.99609375,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.05507447570562363},{"word":"i","start":171.64,"end":171.8,"confidence":0.6904297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.040078699588775635},{"word":"will","start":171.8,"end":172.04,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.029541730880737305},{"word":"be","start":172.04,"end":172.28,"confidence":0.9902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.042914606630802155},{"word":"clarifying","start":172.28,"end":172.78,"confidence":0.99658203,"punctuated_word":"clarifying","sentiment":"neutral","sentiment_score":-0.04999656230211258},{"word":"this","start":172.92,"end":173.16,"confidence":0.97509766,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.05123000591993332},{"word":"to","start":173.16,"end":173.385,"confidence":0.62597656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.045828815549612045},{"word":"our","start":173.625,"end":173.86499,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0348244346678257},{"word":"back","start":173.86499,"end":174.36499,"confidence":0.94384766,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.04811529815196991},{"word":"end","start":174.42499,"end":174.745,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.05532176047563553},{"word":"account","start":174.745,"end":175.245,"confidence":0.951416,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.08393212407827377},{"word":"it's","start":186.12,"end":186.43999,"confidence":0.9926758,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.280871719121933},{"word":"not","start":186.43999,"end":186.76,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3021319806575775},{"word":"normal","start":186.76,"end":187.26,"confidence":0.6800537,"punctuated_word":"normal.","sentiment":"neutral","sentiment_score":-0.24469229578971863},{"word":"yeah","start":187.31999,"end":187.81999,"confidence":0.74975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03159034252166748},{"word":"i","start":187.87999,"end":188.04,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.028167422860860825},{"word":"understand","start":188.04,"end":188.51999,"confidence":0.99316406,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.031083516776561737},{"word":"as","start":188.51999,"end":188.76,"confidence":0.99902344,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.006521169096231461},{"word":"i","start":188.76,"end":188.84,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006446894258260727},{"word":"mentioned","start":188.84,"end":189.34,"confidence":0.9472656,"punctuated_word":"mentioned,","sentiment":"neutral","sentiment_score":0.01892372779548168},{"word":"rosemary","start":189.4,"end":189.9,"confidence":0.98535156,"punctuated_word":"Rosemary,","sentiment":"neutral","sentiment_score":0.014472226612269878},{"word":"i","start":190.2,"end":190.43999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00414787232875824},{"word":"have","start":190.43999,"end":190.93999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.016024205833673477},{"word":"this","start":191.15999,"end":191.56,"confidence":0.9892578,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.010973434895277023},{"word":"notated","start":191.56,"end":192.06,"confidence":0.9977214,"punctuated_word":"notated.","sentiment":"neutral","sentiment_score":0.002439747331663966},{"word":"i","start":192.59999,"end":192.84,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011805582791566849},{"word":"will","start":192.84,"end":193.15999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.02026193216443062},{"word":"double","start":193.15999,"end":193.48,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.03872639313340187},{"word":"check","start":193.48,"end":193.79999,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.023287039250135425},{"word":"this","start":193.79999,"end":194.04,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.015993386507034302},{"word":"to","start":194.04,"end":194.2,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015867166221141815},{"word":"our","start":194.2,"end":194.59999,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.012801453471183777},{"word":"account's","start":194.59999,"end":195.0,"confidence":0.76342773,"punctuated_word":"account's","sentiment":"neutral","sentiment_score":0.02246645838022232},{"word":"back","start":195.0,"end":195.31999,"confidence":0.921875,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.015546780079603195},{"word":"end","start":195.31999,"end":195.81999,"confidence":0.98828125,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.018588505685329437},{"word":"to","start":196.2,"end":196.36,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015383101999759674},{"word":"clarify","start":196.36,"end":196.86,"confidence":0.99902344,"punctuated_word":"clarify","sentiment":"neutral","sentiment_score":-0.01202012225985527},{"word":"the","start":197.4,"end":197.56,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009895466268062592},{"word":"added","start":197.56,"end":197.95999,"confidence":0.9980469,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.007655944675207138},{"word":"amount","start":197.95999,"end":198.45999,"confidence":0.9157715,"punctuated_word":"amount.","sentiment":"neutral","sentiment_score":0.008256958797574043},{"word":"and","start":198.68,"end":198.92,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01667201519012451},{"word":"then","start":198.92,"end":199.42,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.021895378828048703},{"word":"once","start":199.48,"end":199.79999,"confidence":0.9760742,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.011428162455558777},{"word":"we","start":199.79999,"end":199.95999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.023406941443681717},{"word":"get","start":199.95999,"end":200.2,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.023280255496501923},{"word":"a","start":200.2,"end":200.43999,"confidence":0.80908203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03207352012395859},{"word":"response","start":200.43999,"end":200.93999,"confidence":0.99902344,"punctuated_word":"response,","sentiment":"neutral","sentiment_score":0.02180399000644684},{"word":"we","start":201.745,"end":201.905,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.025980237871408463},{"word":"will","start":201.905,"end":202.145,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03843623399734497},{"word":"call","start":202.145,"end":202.385,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.02033410966396332},{"word":"you","start":202.385,"end":202.545,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01225745677947998},{"word":"back","start":202.545,"end":202.785,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0278242826461792},{"word":"tomorrow","start":202.785,"end":203.285,"confidence":1.0,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.01774314045906067},{"word":"we","start":203.905,"end":204.145,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.002558913081884384},{"word":"just","start":204.145,"end":204.385,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0016936883330345154},{"word":"wanted","start":204.385,"end":204.705,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.006470907479524612},{"word":"to","start":204.705,"end":204.865,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006122153252363205},{"word":"make","start":204.865,"end":205.105,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.00976112112402916},{"word":"sure","start":205.105,"end":205.425,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.012707937508821487},{"word":"that","start":205.425,"end":205.66501,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01606781780719757},{"word":"we're","start":205.66501,"end":205.985,"confidence":0.63012695,"punctuated_word":"we're...","sentiment":"neutral","sentiment_score":-0.013959791511297226},{"word":"we","start":205.985,"end":206.145,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.057020753622055054},{"word":"are","start":206.145,"end":206.385,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.061764754354953766},{"word":"providing","start":206.385,"end":206.865,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.08309923112392426},{"word":"you","start":206.865,"end":207.025,"confidence":0.8730469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03964874893426895},{"word":"the","start":207.025,"end":207.265,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07404264807701111},{"word":"accurate","start":207.265,"end":207.745,"confidence":0.9970703,"punctuated_word":"accurate","sentiment":"neutral","sentiment_score":0.04351550340652466},{"word":"answer","start":207.745,"end":208.145,"confidence":0.9941406,"punctuated_word":"answer","sentiment":"neutral","sentiment_score":0.11269962042570114},{"word":"in","start":208.145,"end":208.385,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.11776848882436752},{"word":"reference","start":208.385,"end":208.865,"confidence":0.99902344,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.1797063946723938},{"word":"with","start":208.865,"end":209.025,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.13770204782485962},{"word":"your","start":209.025,"end":209.265,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07366009801626205},{"word":"question","start":209.265,"end":209.765,"confidence":1.0,"punctuated_word":"question","sentiment":"neutral","sentiment_score":0.07258125394582748},{"word":"about","start":209.825,"end":210.065,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.016326554119586945},{"word":"the","start":210.065,"end":210.30501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04011521115899086},{"word":"added","start":210.30501,"end":210.625,"confidence":1.0,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.045103393495082855},{"word":"amount","start":210.625,"end":211.125,"confidence":1.0,"punctuated_word":"amount.","sentiment":"neutral","sentiment_score":0.05298375338315964},{"word":"it","start":211.905,"end":212.065,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.034073203802108765},{"word":"might","start":212.065,"end":212.30501,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.006635494530200958},{"word":"be","start":212.30501,"end":212.465,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.018091067671775814},{"word":"the","start":212.465,"end":212.705,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017014548182487488},{"word":"transaction","start":212.705,"end":213.205,"confidence":1.0,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":0.04051489755511284},{"word":"fee","start":213.425,"end":213.925,"confidence":0.9802246,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":0.015678664669394493},{"word":"but","start":213.985,"end":214.225,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.02228406071662903},{"word":"we","start":214.225,"end":214.385,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03506168723106384},{"word":"will","start":214.385,"end":214.625,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.048154428601264954},{"word":"clarify","start":214.625,"end":215.125,"confidence":0.9951172,"punctuated_word":"clarify","sentiment":"neutral","sentiment_score":0.02759818732738495},{"word":"this","start":215.265,"end":215.765,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.009168311953544617},{"word":"to","start":216.3,"end":216.45999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020242013037204742},{"word":"our","start":216.45999,"end":216.94,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.019953139126300812},{"word":"account's","start":216.94,"end":217.42,"confidence":0.8190918,"punctuated_word":"account's","sentiment":"neutral","sentiment_score":0.025925813242793083},{"word":"back","start":217.42,"end":217.73999,"confidence":0.94970703,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.016346387565135956},{"word":"end","start":217.73999,"end":218.06,"confidence":0.9951172,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.01787402853369713},{"word":"to","start":218.06,"end":218.22,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017351120710372925},{"word":"check","start":218.22,"end":218.45999,"confidence":0.99609375,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.032145168632268906},{"word":"the","start":218.45999,"end":218.62,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004506081342697144},{"word":"payment","start":218.62,"end":219.12,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.007340960204601288},{"word":"and","start":219.26,"end":219.5,"confidence":0.52490234,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.021469704806804657},{"word":"what","start":219.5,"end":219.73999,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.027533650398254395},{"word":"is","start":219.73999,"end":219.98,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.012281030416488647},{"word":"the","start":219.98,"end":220.14,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024832960218191147},{"word":"amount","start":220.14,"end":220.54,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.011395767331123352},{"word":"added","start":220.54,"end":220.86,"confidence":1.0,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.018967706710100177},{"word":"to","start":220.86,"end":221.09999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01208391785621643},{"word":"the","start":221.09999,"end":221.26,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010869331657886503},{"word":"bill","start":221.26,"end":221.5,"confidence":1.0,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.00025112926959991455},{"word":"that","start":221.5,"end":221.66,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0013440698385238647},{"word":"you're","start":221.66,"end":221.9,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.00020858398056589067},{"word":"paying","start":221.9,"end":222.22,"confidence":0.9367676,"punctuated_word":"paying,","sentiment":"neutral","sentiment_score":0.0026119761168956757},{"word":"which","start":222.22,"end":222.38,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.02007683739066124},{"word":"is","start":222.38,"end":222.62,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0005943812429904938},{"word":"$60.92","start":222.62,"end":224.48,"confidence":0.998291,"punctuated_word":"$60.92.","sentiment":"neutral","sentiment_score":0.01682029664516449},{"word":"k","start":227.42,"end":227.66,"confidence":0.82714844,"punctuated_word":"K?","sentiment":"neutral","sentiment_score":0.026632757857441906},{"word":"and","start":227.66,"end":227.81999,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04552456736564636},{"word":"then","start":227.81999,"end":228.06,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.05878357961773872},{"word":"i'll","start":228.06,"end":228.3,"confidence":0.9436035,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05674935504794121},{"word":"call","start":228.3,"end":228.54,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05612932518124581},{"word":"you","start":228.54,"end":228.7,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04842183738946915},{"word":"back","start":228.7,"end":228.94,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05848449841141701},{"word":"tomorrow","start":228.94,"end":229.44,"confidence":1.0,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.06814682483673096},{"word":"morning","start":229.5,"end":229.98,"confidence":0.9941406,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.06821604818105698},{"word":"no","start":229.98,"end":230.14,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.08326908946037292},{"word":"worries","start":230.14,"end":230.64,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.10036436468362808},{"word":"same","start":231.485,"end":231.64499,"confidence":1.0,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":0.07097208499908447},{"word":"phone","start":231.64499,"end":231.885,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.06448955088853836},{"word":"number","start":231.885,"end":232.28499,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.06111464649438858},{"word":"right","start":232.28499,"end":232.78499,"confidence":0.99902344,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.07049591839313507},{"word":"so","start":233.325,"end":233.56499,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05350188910961151},{"word":"once","start":233.56499,"end":233.885,"confidence":0.9970703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.07395075261592865},{"word":"i","start":233.885,"end":234.125,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07348277419805527},{"word":"called","start":234.125,"end":234.36499,"confidence":0.5878906,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.07479488104581833},{"word":"in","start":234.36499,"end":234.86499,"confidence":0.80566406,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.06681905686855316},{"word":"please","start":234.92499,"end":235.245,"confidence":0.83984375,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.07309761643409729},{"word":"answer","start":235.245,"end":235.64499,"confidence":0.9873047,"punctuated_word":"answer","sentiment":"neutral","sentiment_score":0.0983862206339836},{"word":"the","start":235.64499,"end":235.72499,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0804818794131279},{"word":"phone","start":235.72499,"end":236.045,"confidence":0.9970703,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.0665370374917984},{"word":"so","start":236.045,"end":236.28499,"confidence":0.94970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0812503769993782},{"word":"we","start":236.28499,"end":236.44499,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0990605354309082},{"word":"can","start":236.44499,"end":236.685,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11680065095424652},{"word":"clarify","start":236.685,"end":237.165,"confidence":0.99316406,"punctuated_word":"clarify","sentiment":"neutral","sentiment_score":0.11871708929538728},{"word":"your","start":237.165,"end":237.405,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.116128571331501},{"word":"question","start":237.405,"end":237.905,"confidence":0.98657227,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":0.08779725432395935},{"word":"nothing","start":238.125,"end":238.525,"confidence":1.0,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":0.1208503469824791},{"word":"to","start":238.525,"end":238.685,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0711999461054802},{"word":"worry","start":238.685,"end":238.92499,"confidence":0.99609375,"punctuated_word":"worry.","sentiment":"neutral","sentiment_score":0.1611667424440384},{"word":"we'll","start":238.92499,"end":239.165,"confidence":0.9238281,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.1754763126373291},{"word":"get","start":239.165,"end":239.405,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.15907815098762512},{"word":"back","start":239.405,"end":239.56499,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1496386080980301},{"word":"to","start":239.56499,"end":239.72499,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1556948572397232},{"word":"you","start":239.72499,"end":239.965,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1939360797405243},{"word":"as","start":239.965,"end":240.20499,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.13648061454296112},{"word":"soon","start":240.20499,"end":240.44499,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.15929394960403442},{"word":"as","start":240.44499,"end":240.605,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.16542857885360718},{"word":"we","start":240.605,"end":240.685,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.18347644805908203},{"word":"have","start":240.685,"end":240.92499,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.186264306306839},{"word":"the","start":240.92499,"end":241.325,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14541855454444885},{"word":"information","start":241.325,"end":241.825,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.1236996203660965},{"word":"available","start":241.965,"end":242.465,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.1184074655175209},{"word":"alright","start":244.83287,"end":245.33287,"confidence":0.9951172,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2328941524028778},{"word":"thank","start":245.39287,"end":245.63287,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6691228747367859},{"word":"you","start":245.63287,"end":245.87288,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.695060133934021},{"word":"so","start":245.87288,"end":246.11287,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6868025660514832},{"word":"much","start":246.11287,"end":246.35287,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6394988298416138},{"word":"have","start":246.35287,"end":246.59286,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.606096088886261},{"word":"a","start":246.59286,"end":246.67287,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6265702247619629},{"word":"good","start":246.67287,"end":246.91287,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5380638241767883},{"word":"night","start":246.91287,"end":247.23288,"confidence":0.9206543,"punctuated_word":"night,","sentiment":"positive","sentiment_score":0.5723846554756165},{"word":"and","start":247.23288,"end":247.63287,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5104527473449707},{"word":"talk","start":247.63287,"end":247.87288,"confidence":1.0,"punctuated_word":"talk","sentiment":"positive","sentiment_score":0.4960648715496063},{"word":"tomorrow","start":247.87288,"end":248.37288,"confidence":0.9970703,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.17523354291915894},{"word":"bye","start":248.75287,"end":248.99287,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.13292253017425537},{"word":"bye","start":248.99287,"end":249.49287,"confidence":0.9970703,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.07437644898891449}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is here at home accounts. How may I help you today? Rosemary?\n\nHi. Nice to have you in the line. How may I help you today? One moment. Let me just go ahead and pull out your account here, Rosemary.\n\nI'm showing on here that your payment of $60.92, it's still showing pending. It's not yet fully posted in our account. And you're saying it was deducted from your bank account for how much? $64. Okay.\n\nSo, basically, the $4 or $3 and some change, it's like a transaction fee being deducted or added to the amount that you are paying for. Yeah. So so I would suggest to have it free, you can use your credit card instead, Visa or Mastercard. You have used your bank account to process your payment. Is that right?\n\nMastercard? You have used... No. You used your bank account. Because if you use your Mastercard, it will show a real time payment, but I do see in here that it's still showing pending.\n\nSo if the payment has been processed via bank account, it... They are showing pending, and then the transaction fee, it's, like, around more than $3. But if you would like, can also double check this on our end to our bank accounts, and then we'll get back to you. Yeah. Reason why I have checked this for you, I will submit a request to review it.\n\nAnd then once I get a response from our payment platform, I'll call you back. But I I think that's a transaction fee as well. Since it's already 6PM, I will raise this to our department, and then I'll call you back tomorrow morning, okay, to clarify your question about that added amount to your payment. Yeah. It might be the transaction charge.\n\nOr that's the reason why I said I will be clarifying this to our back end account. It's not normal. Yeah. I understand. As I mentioned, Rosemary, I have this notated.\n\nI will double check this to our account's back end to clarify the added amount. And then once we get a response, we will call you back tomorrow. We just wanted to make sure that we're... We are providing you the accurate answer in reference with your question about the added amount. It might be the transaction fee, but we will clarify this to our account's back end to check the payment and what is the amount added to the bill that you're paying, which is $60.92.\n\nK? And then I'll call you back tomorrow morning. No worries. Same phone number. Right?\n\nSo once I called in, please answer the phone so we can clarify your question. Nothing to worry. We'll get back to you as soon as we have the information available. Alright. Thank you so much.\n\nHave a good night, and talk tomorrow. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"neutral","sentiment_score":0.2699315547943115},{"text":"Good afternoon.","start":0.48,"end":1.28,"sentiment":"positive","sentiment_score":0.4663262665271759},{"text":"This is here at home accounts.","start":1.28,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4567917088667552},{"text":"How may I help you today?","start":2.6399999,"end":3.9399998,"sentiment":"positive","sentiment_score":0.45599624514579773},{"text":"Rosemary?","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.08670160174369812}],"sentiment":"positive","sentiment_score":0.4228758383542299,"num_words":16,"start":0.32,"end":8.58},{"sentences":[{"text":"Hi.","start":10.719999,"end":11.04,"sentiment":"neutral","sentiment_score":0.25403082370758057},{"text":"Nice to have you in the line.","start":11.04,"end":12.559999,"sentiment":"positive","sentiment_score":0.6026228879179273},{"text":"How may I help you today?","start":12.559999,"end":19.932499,"sentiment":"neutral","sentiment_score":0.26832880328098935},{"text":"One moment.","start":30.279999,"end":30.919998,"sentiment":"neutral","sentiment_score":0.001404874026775361},{"text":"Let me just go ahead and pull out your account here, Rosemary.","start":30.919998,"end":34.379997,"sentiment":"neutral","sentiment_score":0.03895988315343857}],"sentiment":"neutral","sentiment_score":0.2340247215969222,"num_words":28,"start":10.719999,"end":34.379997},{"sentences":[{"text":"I'm showing on here that your payment of $60.92, it's still showing pending.","start":35.0,"end":42.195,"sentiment":"neutral","sentiment_score":-0.06498845408742245},{"text":"It's not yet fully posted in our account.","start":42.575,"end":45.775,"sentiment":"neutral","sentiment_score":-0.1966762114316225},{"text":"And you're saying it was deducted from your bank account for how much?","start":45.775,"end":49.875,"sentiment":"neutral","sentiment_score":-0.05871229905348558},{"text":"$64.","start":52.96,"end":54.18,"sentiment":"neutral","sentiment_score":-0.01416260376572609},{"text":"Okay.","start":54.64,"end":54.96,"sentiment":"neutral","sentiment_score":-0.007361975498497486}],"sentiment":"neutral","sentiment_score":-0.0889734461541391,"num_words":36,"start":35.0,"end":54.96},{"sentences":[{"text":"So, basically, the $4 or $3 and some change, it's like a transaction fee being deducted or added to the amount that you are paying for.","start":54.96,"end":67.395004,"sentiment":"neutral","sentiment_score":-0.019244676240934774},{"text":"Yeah.","start":73.135,"end":73.455,"sentiment":"neutral","sentiment_score":-0.005369860678911209},{"text":"So so I would suggest to have it free, you can use your credit card instead, Visa or Mastercard.","start":73.455,"end":83.14,"sentiment":"neutral","sentiment_score":0.029183583726224146},{"text":"You have used your bank account to process your payment.","start":84.240005,"end":88.0,"sentiment":"neutral","sentiment_score":0.01789987962692976},{"text":"Is that right?","start":88.0,"end":88.82,"sentiment":"neutral","sentiment_score":0.03167138621211052}],"sentiment":"neutral","sentiment_score":0.0054706712332317385,"num_words":59,"start":54.96,"end":88.82},{"sentences":[{"text":"Mastercard?","start":93.645004,"end":94.145004,"sentiment":"neutral","sentiment_score":-0.008761721663177013},{"text":"You have used...","start":94.925,"end":95.645004,"sentiment":"neutral","sentiment_score":-0.016821838915348053},{"text":"No.","start":95.645004,"end":95.805,"sentiment":"neutral","sentiment_score":-0.11836597323417664},{"text":"You used your bank account.","start":95.805,"end":97.345,"sentiment":"neutral","sentiment_score":-0.0999072551727295},{"text":"Because if you use your Mastercard, it will show a real time payment, but I do see in here that it's still showing pending.","start":97.565,"end":105.345,"sentiment":"neutral","sentiment_score":-0.040292329310129084}],"sentiment":"neutral","sentiment_score":-0.048357217380886566,"num_words":34,"start":93.645004,"end":105.345},{"sentences":[{"text":"So if the payment has been processed via bank account, it...","start":105.79,"end":111.229996,"sentiment":"neutral","sentiment_score":-0.04167240180752494},{"text":"They are showing pending, and then the transaction fee, it's, like, around more than $3.","start":111.229996,"end":116.93,"sentiment":"neutral","sentiment_score":-0.11917246306935945},{"text":"But if you would like, can also double check this on our end to our bank accounts, and then we'll get back to you.","start":117.31,"end":124.205,"sentiment":"neutral","sentiment_score":-0.05262176327717801},{"text":"Yeah.","start":132.47,"end":132.79,"sentiment":"neutral","sentiment_score":0.023029321804642677},{"text":"Reason why I have checked this for you, I will submit a request to review it.","start":132.79,"end":137.03,"sentiment":"neutral","sentiment_score":0.029304344090633094}],"sentiment":"neutral","sentiment_score":-0.045029953094338306,"num_words":67,"start":105.79,"end":137.03},{"sentences":[{"text":"And then once I get a response from our payment platform, I'll call you back.","start":137.03,"end":143.13,"sentiment":"neutral","sentiment_score":0.025687450543045998},{"text":"But I I think that's a transaction fee as well.","start":143.59,"end":146.56999,"sentiment":"neutral","sentiment_score":-0.1514217495918274},{"text":"Since it's already 6PM, I will raise this to our department, and then I'll call you back tomorrow morning, okay, to clarify your question about that added amount to your payment.","start":147.085,"end":159.0,"sentiment":"neutral","sentiment_score":-0.019725776157311855},{"text":"Yeah.","start":167.56,"end":167.72,"sentiment":"neutral","sentiment_score":-0.03216419368982315},{"text":"It might be the transaction charge.","start":167.72,"end":169.74,"sentiment":"neutral","sentiment_score":-0.07470552374919255}],"sentiment":"neutral","sentiment_score":-0.03525082753705127,"num_words":63,"start":137.03,"end":169.74},{"sentences":[{"text":"Or that's the reason why I said I will be clarifying this to our back end account.","start":169.8,"end":175.245,"sentiment":"neutral","sentiment_score":-0.05237535102402463},{"text":"It's not normal.","start":186.12,"end":187.26,"sentiment":"neutral","sentiment_score":-0.27589866518974304},{"text":"Yeah.","start":187.31999,"end":187.81999,"sentiment":"neutral","sentiment_score":-0.03159034252166748},{"text":"I understand.","start":187.87999,"end":188.51999,"sentiment":"neutral","sentiment_score":-0.02962546981871128},{"text":"As I mentioned, Rosemary, I have this notated.","start":188.51999,"end":192.06,"sentiment":"neutral","sentiment_score":0.008363367494894192}],"sentiment":"neutral","sentiment_score":-0.056193913070244655,"num_words":31,"start":169.8,"end":192.06},{"sentences":[{"text":"I will double check this to our account's back end to clarify the added amount.","start":192.59999,"end":198.45999,"sentiment":"neutral","sentiment_score":0.01364834097524484},{"text":"And then once we get a response, we will call you back tomorrow.","start":198.68,"end":203.285,"sentiment":"neutral","sentiment_score":0.022548901920135204},{"text":"We just wanted to make sure that we're...","start":203.905,"end":205.985,"sentiment":"neutral","sentiment_score":-0.007604640908539295},{"text":"We are providing you the accurate answer in reference with your question about the added amount.","start":205.985,"end":211.125,"sentiment":"neutral","sentiment_score":0.07548365346156061},{"text":"It might be the transaction fee, but we will clarify this to our account's back end to check the payment and what is the amount added to the bill that you're paying, which is $60.92.","start":211.905,"end":224.48,"sentiment":"neutral","sentiment_score":0.017205757718433492}],"sentiment":"neutral","sentiment_score":0.025827168825888022,"num_words":87,"start":192.59999,"end":224.48},{"sentences":[{"text":"K?","start":227.42,"end":227.66,"sentiment":"neutral","sentiment_score":0.026632757857441906},{"text":"And then I'll call you back tomorrow morning.","start":227.66,"end":229.98,"sentiment":"neutral","sentiment_score":0.05755700450390577},{"text":"No worries.","start":229.98,"end":230.64,"sentiment":"neutral","sentiment_score":0.0918167270720005},{"text":"Same phone number.","start":231.485,"end":232.28499,"sentiment":"neutral","sentiment_score":0.06552542746067047},{"text":"Right?","start":232.28499,"end":232.78499,"sentiment":"neutral","sentiment_score":0.07049591839313507}],"sentiment":"neutral","sentiment_score":0.06251962992052237,"num_words":15,"start":227.42,"end":232.78499},{"sentences":[{"text":"So once I called in, please answer the phone so we can clarify your question.","start":233.325,"end":237.905,"sentiment":"neutral","sentiment_score":0.08538710574309032},{"text":"Nothing to worry.","start":238.125,"end":238.92499,"sentiment":"neutral","sentiment_score":0.11773901184399922},{"text":"We'll get back to you as soon as we have the information available.","start":238.92499,"end":242.465,"sentiment":"neutral","sentiment_score":0.1578687343459863},{"text":"Alright.","start":244.83287,"end":245.33287,"sentiment":"neutral","sentiment_score":0.2328941524028778},{"text":"Thank you so much.","start":245.39287,"end":246.35287,"sentiment":"positive","sentiment_score":0.672621101140976}],"sentiment":"neutral","sentiment_score":0.18360265903174877,"num_words":36,"start":233.325,"end":246.35287},{"sentences":[{"text":"Have a good night, and talk tomorrow.","start":246.35287,"end":248.37288,"sentiment":"positive","sentiment_score":0.503552279302052},{"text":"Bye bye.","start":248.75287,"end":249.49287,"sentiment":"neutral","sentiment_score":0.02927304059267044}],"sentiment":"positive","sentiment_score":0.3981568929221895,"num_words":9,"start":246.35287,"end":249.49287}]}}]},{"alternatives":[{"transcript":"Hi. I'm Rosemary. Yeah. I paid from my bank account, but it should be taken... It should be 60 point something, but it's taken as $64. $64. Right. Every time it will take like that. Yeah. I'm paying, like, some bank debit. Mine is a Mastercard. Yeah. But I... If it should be what you're talking, that should be there. But it's it's showing is a wall. This one is showing more. For for the bank, direct debit, you are taking Mhmm. PR charging like that. Same like my brother my brother did same like that, but he didn't get... He didn't know... Like, he he he don't happen like that. Okay. Yeah.","confidence":0.94799805,"words":[{"word":"hi","start":4.88,"end":5.12,"confidence":0.9855957,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09493807703256608},{"word":"i'm","start":5.12,"end":5.6,"confidence":0.984375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11181943863630296},{"word":"rosemary","start":5.6,"end":6.1,"confidence":0.5545247,"punctuated_word":"Rosemary.","sentiment":"neutral","sentiment_score":0.1076989397406578},{"word":"yeah","start":9.76,"end":10.26,"confidence":0.71850586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10225118696689606},{"word":"i","start":15.015,"end":15.515,"confidence":0.59814453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23811323940753937},{"word":"paid","start":16.695,"end":17.195,"confidence":0.56347656,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.29352477192878723},{"word":"from","start":17.655,"end":17.895,"confidence":0.8198242,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.18896731734275815},{"word":"my","start":17.895,"end":18.215,"confidence":0.9941406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.17479698359966278},{"word":"bank","start":18.215,"end":18.535,"confidence":0.89208984,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.319853276014328},{"word":"account","start":18.535,"end":19.035,"confidence":0.9433594,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.1305651068687439},{"word":"but","start":19.415,"end":19.735,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.14838983118534088},{"word":"it","start":19.735,"end":19.975,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.010794014669954777},{"word":"should","start":19.975,"end":20.295,"confidence":0.9980469,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.0335138663649559},{"word":"be","start":20.295,"end":20.535,"confidence":0.9941406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.01829923316836357},{"word":"taken","start":20.535,"end":21.035,"confidence":0.93408203,"punctuated_word":"taken...","sentiment":"neutral","sentiment_score":0.03216690570116043},{"word":"it","start":21.175,"end":21.335,"confidence":0.9902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.018094733357429504},{"word":"should","start":21.335,"end":21.575,"confidence":0.9980469,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.04910992085933685},{"word":"be","start":21.575,"end":22.075,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.020603537559509277},{"word":"60","start":22.855,"end":23.335,"confidence":0.9536133,"punctuated_word":"60","sentiment":"neutral","sentiment_score":0.026030108332633972},{"word":"point","start":23.335,"end":23.654999,"confidence":0.9770508,"punctuated_word":"point","sentiment":"neutral","sentiment_score":0.01761903241276741},{"word":"something","start":23.654999,"end":24.154999,"confidence":0.93408203,"punctuated_word":"something,","sentiment":"neutral","sentiment_score":0.004731118679046631},{"word":"but","start":24.215,"end":24.455,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.006043676286935806},{"word":"it's","start":24.455,"end":24.775002,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.01694512739777565},{"word":"taken","start":24.775002,"end":25.175,"confidence":0.9980469,"punctuated_word":"taken","sentiment":"neutral","sentiment_score":0.012521486729383469},{"word":"as","start":25.175,"end":25.494999,"confidence":0.5800781,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.06403481215238571},{"word":"$64","start":25.494999,"end":26.715,"confidence":0.99243164,"punctuated_word":"$64.","sentiment":"neutral","sentiment_score":0.028899118304252625},{"word":"$64","start":50.985,"end":52.205,"confidence":0.973938,"punctuated_word":"$64.","sentiment":"neutral","sentiment_score":-0.01187816821038723},{"word":"right","start":68.72,"end":69.04,"confidence":0.8642578,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.0028867442160844803},{"word":"every","start":69.04,"end":69.36,"confidence":0.98535156,"punctuated_word":"Every","sentiment":"neutral","sentiment_score":-0.02984702959656715},{"word":"time","start":69.36,"end":69.6,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.030957896262407303},{"word":"it","start":69.6,"end":69.76,"confidence":0.79248047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.022439349442720413},{"word":"will","start":69.76,"end":70.0,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.01971743255853653},{"word":"take","start":70.0,"end":70.24,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.011066459119319916},{"word":"like","start":70.24,"end":70.479996,"confidence":0.87597656,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.006978701800107956},{"word":"that","start":70.479996,"end":70.8,"confidence":0.79418945,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.02309497073292732},{"word":"yeah","start":70.8,"end":71.12,"confidence":0.9802246,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005397382192313671},{"word":"i'm","start":71.12,"end":71.44,"confidence":0.96313477,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.001316062523983419},{"word":"paying","start":71.44,"end":71.84,"confidence":0.907959,"punctuated_word":"paying,","sentiment":"neutral","sentiment_score":-0.00040044356137514114},{"word":"like","start":71.84,"end":72.195,"confidence":0.99609375,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0005628801882266998},{"word":"some","start":72.595,"end":73.095,"confidence":0.9301758,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.003855554386973381},{"word":"bank","start":73.155,"end":73.475,"confidence":0.40039062,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.011971266940236092},{"word":"debit","start":73.475,"end":73.975,"confidence":0.87719727,"punctuated_word":"debit.","sentiment":"neutral","sentiment_score":-0.0015436634421348572},{"word":"mine","start":90.799995,"end":91.2,"confidence":0.5185547,"punctuated_word":"Mine","sentiment":"neutral","sentiment_score":-0.01755671203136444},{"word":"is","start":91.2,"end":91.52,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.018821420148015022},{"word":"a","start":91.52,"end":91.84,"confidence":0.9316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.014308307319879532},{"word":"mastercard","start":91.84,"end":92.34,"confidence":0.94417316,"punctuated_word":"Mastercard.","sentiment":"neutral","sentiment_score":-0.02068425342440605},{"word":"yeah","start":97.759995,"end":98.259995,"confidence":0.7253418,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04615625739097595},{"word":"but","start":122.729996,"end":123.13,"confidence":0.42529297,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03082002699375153},{"word":"i","start":123.13,"end":123.60999,"confidence":0.87890625,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":-0.04626070335507393},{"word":"if","start":123.60999,"end":123.689995,"confidence":0.66845703,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.03320959955453873},{"word":"it","start":123.689995,"end":124.009995,"confidence":0.94140625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03534995764493942},{"word":"should","start":124.009995,"end":124.25,"confidence":0.9199219,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.061702460050582886},{"word":"be","start":124.25,"end":124.49,"confidence":0.9941406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.05596674606204033},{"word":"what","start":124.49,"end":124.89,"confidence":0.37695312,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08548392355442047},{"word":"you're","start":124.89,"end":125.13,"confidence":0.6308594,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.06773187220096588},{"word":"talking","start":125.13,"end":125.53,"confidence":0.5253906,"punctuated_word":"talking,","sentiment":"neutral","sentiment_score":-0.050662025809288025},{"word":"that","start":125.53,"end":125.85,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07589314877986908},{"word":"should","start":125.85,"end":126.09,"confidence":0.9980469,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.02417614310979843},{"word":"be","start":126.09,"end":126.25,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06707984209060669},{"word":"there","start":126.25,"end":126.57,"confidence":0.72924805,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.07679056376218796},{"word":"but","start":126.57,"end":126.89,"confidence":0.9951172,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1564563363790512},{"word":"it's","start":126.89,"end":127.21,"confidence":0.9794922,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.21731996536254883},{"word":"it's","start":127.21,"end":127.53,"confidence":0.91796875,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.27092182636260986},{"word":"showing","start":127.53,"end":127.85,"confidence":0.99902344,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.27165934443473816},{"word":"is","start":127.85,"end":128.33,"confidence":0.4255371,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.3227614462375641},{"word":"a","start":128.33,"end":128.48999,"confidence":0.33544922,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2906706631183624},{"word":"wall","start":128.48999,"end":128.98999,"confidence":0.7163086,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":-0.1783105432987213},{"word":"this","start":129.635,"end":129.795,"confidence":0.96777344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.04192650690674782},{"word":"one","start":129.795,"end":130.035,"confidence":0.99121094,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.039624907076358795},{"word":"is","start":130.035,"end":130.19499,"confidence":0.9902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05249357596039772},{"word":"showing","start":130.19499,"end":130.595,"confidence":0.99902344,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.06407002359628677},{"word":"more","start":130.595,"end":131.095,"confidence":0.9309082,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":-0.03756432980298996},{"word":"for","start":157.815,"end":158.315,"confidence":0.6538086,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.020811567083001137},{"word":"for","start":161.575,"end":162.075,"confidence":0.74560547,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.008119696751236916},{"word":"the","start":162.375,"end":162.535,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006474219262599945},{"word":"bank","start":162.535,"end":163.035,"confidence":0.71118164,"punctuated_word":"bank,","sentiment":"neutral","sentiment_score":-0.009995447471737862},{"word":"direct","start":163.175,"end":163.495,"confidence":0.6699219,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":-0.016008591279387474},{"word":"debit","start":163.495,"end":163.815,"confidence":0.6604004,"punctuated_word":"debit,","sentiment":"neutral","sentiment_score":-0.012940228916704656},{"word":"you","start":163.815,"end":163.975,"confidence":0.9140625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.018814675509929657},{"word":"are","start":163.975,"end":164.13501,"confidence":0.9819336,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.017764152958989143},{"word":"taking","start":164.13501,"end":164.41501,"confidence":0.9970703,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.023490775376558304},{"word":"mhmm","start":164.695,"end":164.975,"confidence":0.96875,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.029219307005405423},{"word":"pr","start":165.255,"end":165.495,"confidence":0.16821289,"punctuated_word":"PR","sentiment":"neutral","sentiment_score":-0.05776011943817139},{"word":"charging","start":165.495,"end":165.975,"confidence":0.52685547,"punctuated_word":"charging","sentiment":"neutral","sentiment_score":-0.051210563629865646},{"word":"like","start":165.975,"end":166.13501,"confidence":0.84814453,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08617135137319565},{"word":"that","start":166.13501,"end":166.63501,"confidence":0.74658203,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.06091144308447838},{"word":"same","start":173.65,"end":173.89,"confidence":0.40063477,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":-0.03162452206015587},{"word":"like","start":173.89,"end":174.21,"confidence":0.61816406,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0868816152215004},{"word":"my","start":174.21,"end":174.45,"confidence":0.8510742,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.08366638422012329},{"word":"brother","start":174.45,"end":174.85,"confidence":0.875,"punctuated_word":"brother","sentiment":"neutral","sentiment_score":-0.11194847524166109},{"word":"my","start":174.85,"end":175.09,"confidence":0.6748047,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.08176284283399582},{"word":"brother","start":175.09,"end":175.49,"confidence":0.99902344,"punctuated_word":"brother","sentiment":"neutral","sentiment_score":-0.10484936833381651},{"word":"did","start":175.49,"end":175.73,"confidence":0.9941406,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.08582375943660736},{"word":"same","start":175.73,"end":176.05,"confidence":0.88134766,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.10033251345157625},{"word":"like","start":176.05,"end":176.29,"confidence":0.9951172,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.12578336894512177},{"word":"that","start":176.29,"end":176.61,"confidence":0.93774414,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.09868808090686798},{"word":"but","start":176.61,"end":176.85,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08639833331108093},{"word":"he","start":176.85,"end":177.17,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.11406004428863524},{"word":"didn't","start":177.17,"end":177.67,"confidence":0.99853516,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.11492176353931428},{"word":"get","start":177.81,"end":178.21,"confidence":0.9873047,"punctuated_word":"get...","sentiment":"neutral","sentiment_score":-0.08680769056081772},{"word":"he","start":178.21,"end":178.45,"confidence":0.9980469,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.14002828299999237},{"word":"didn't","start":178.45,"end":178.95,"confidence":0.99902344,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.1482764184474945},{"word":"know","start":179.81,"end":180.13,"confidence":0.72216797,"punctuated_word":"know...","sentiment":"neutral","sentiment_score":-0.14391034841537476},{"word":"like","start":180.13,"end":180.45,"confidence":0.9370117,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.19052967429161072},{"word":"he","start":180.45,"end":180.95,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.20977121591567993},{"word":"he","start":181.09,"end":181.59,"confidence":0.9472656,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.22919970750808716},{"word":"he","start":181.73,"end":181.89,"confidence":0.9526367,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.24934110045433044},{"word":"don't","start":181.89,"end":182.29,"confidence":0.99609375,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2549508213996887},{"word":"happen","start":182.29,"end":182.69,"confidence":0.97509766,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.2744174599647522},{"word":"like","start":182.69,"end":182.93,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2957243323326111},{"word":"that","start":182.93,"end":183.43,"confidence":0.99609375,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.2563135027885437},{"word":"okay","start":233.56,"end":234.06,"confidence":0.68359375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0710948258638382},{"word":"yeah","start":244.855,"end":245.355,"confidence":0.67077637,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3397594690322876}],"paragraphs":{"transcript":"\nHi. I'm Rosemary. Yeah. I paid from my bank account, but it should be taken... It should be 60 point something, but it's taken as $64.\n\n$64. Right. Every time it will take like that. Yeah. I'm paying, like, some bank debit.\n\nMine is a Mastercard. Yeah. But I... If it should be what you're talking, that should be there. But it's it's showing is a wall.\n\nThis one is showing more. For for the bank, direct debit, you are taking Mhmm. PR charging like that. Same like my brother my brother did same like that, but he didn't get... He didn't know...\n\nLike, he he he don't happen like that. Okay. Yeah.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.09493807703256608},{"text":"I'm Rosemary.","start":5.12,"end":6.1,"sentiment":"neutral","sentiment_score":0.10975918918848038},{"text":"Yeah.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.10225118696689606},{"text":"I paid from my bank account, but it should be taken...","start":15.015,"end":21.035,"sentiment":"neutral","sentiment_score":0.1444531405683268},{"text":"It should be 60 point something, but it's taken as $64.","start":21.175,"end":26.715,"sentiment":"neutral","sentiment_score":0.02405751564285972}],"sentiment":"neutral","sentiment_score":0.0873201869499798,"num_words":26,"start":4.88,"end":26.715},{"sentences":[{"text":"$64.","start":50.985,"end":52.205,"sentiment":"neutral","sentiment_score":-0.01187816821038723},{"text":"Right.","start":68.72,"end":69.04,"sentiment":"neutral","sentiment_score":-0.0028867442160844803},{"text":"Every time it will take like that.","start":69.04,"end":70.8,"sentiment":"neutral","sentiment_score":-0.020585977073226656},{"text":"Yeah.","start":70.8,"end":71.12,"sentiment":"neutral","sentiment_score":0.005397382192313671},{"text":"I'm paying, like, some bank debit.","start":71.12,"end":73.975,"sentiment":"neutral","sentiment_score":0.0009030705356659988}],"sentiment":"neutral","sentiment_score":-0.00925318415829679,"num_words":16,"start":50.985,"end":73.975},{"sentences":[{"text":"Mine is a Mastercard.","start":90.799995,"end":92.34,"sentiment":"neutral","sentiment_score":-0.01784267323091626},{"text":"Yeah.","start":97.759995,"end":98.259995,"sentiment":"neutral","sentiment_score":-0.04615625739097595},{"text":"But I...","start":122.729996,"end":123.60999,"sentiment":"neutral","sentiment_score":-0.03854036517441273},{"text":"If it should be what you're talking, that should be there.","start":123.60999,"end":126.57,"sentiment":"neutral","sentiment_score":-0.057640571147203445},{"text":"But it's it's showing is a wall.","start":126.57,"end":128.98999,"sentiment":"neutral","sentiment_score":-0.24401430359908513}],"sentiment":"neutral","sentiment_score":-0.10147016353905201,"num_words":25,"start":90.799995,"end":128.98999},{"sentences":[{"text":"This one is showing more.","start":129.635,"end":131.095,"sentiment":"neutral","sentiment_score":-0.047135868668556215},{"text":"For for the bank, direct debit, you are taking Mhmm.","start":157.815,"end":164.975,"sentiment":"neutral","sentiment_score":-0.016363866161555052},{"text":"PR charging like that.","start":165.255,"end":166.63501,"sentiment":"neutral","sentiment_score":-0.06401336938142776},{"text":"Same like my brother my brother did same like that, but he didn't get...","start":173.65,"end":178.21,"sentiment":"neutral","sentiment_score":-0.09382491159651961},{"text":"He didn't know...","start":178.21,"end":180.13,"sentiment":"neutral","sentiment_score":-0.14407168328762054}],"sentiment":"neutral","sentiment_score":-0.06669820263050497,"num_words":36,"start":129.635,"end":180.13},{"sentences":[{"text":"Like, he he he don't happen like that.","start":180.13,"end":183.43,"sentiment":"neutral","sentiment_score":-0.245030976831913},{"text":"Okay.","start":233.56,"end":234.06,"sentiment":"neutral","sentiment_score":0.0710948258638382},{"text":"Yeah.","start":244.855,"end":245.355,"sentiment":"positive","sentiment_score":0.3397594690322876}],"sentiment":"neutral","sentiment_score":-0.15493935197591782,"num_words":10,"start":180.13,"end":245.355}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is here at home accounts. How may I help you today?\n\nChannel 1: Hi. I'm Rosemary.\n\nChannel 0: Rosemary?\n\nChannel 1: Yeah.\n\nChannel 0: Hi. Nice to have you in the line. How may I help you\n\nChannel 1: I paid from my bank account, but\n\nChannel 0: today?\n\nChannel 1: it should be taken... It should be 60 point something, but it's taken as $64.\n\nChannel 0: One moment. Let me just go ahead and pull out your account here, Rosemary. I'm showing on here that your payment of $60.92, it's still showing pending. It's not yet fully posted in our account. And you're saying it was deducted from your bank account for how much?\n\nChannel 1: $64.\n\nChannel 0: $64. Okay. So, basically, the $4 or $3 and some change, it's like a transaction fee being deducted or added to the amount that you are paying for.\n\nChannel 1: Right. Every time it will take like that. Yeah. I'm paying, like, some\n\nChannel 0: Yeah.\n\nChannel 1: bank\n\nChannel 0: So\n\nChannel 1: debit.\n\nChannel 0: so I would suggest to have it free, you can use your credit card instead, Visa or Mastercard. You have used your bank account to process your payment. Is that right?\n\nChannel 1: Mine is a Mastercard.\n\nChannel 0: Mastercard? You have used... No. You used your bank account. Because\n\nChannel 1: Yeah.\n\nChannel 0: if you use your Mastercard, it will show a real time payment, but I do see in here that it's still showing pending. So if the payment has been processed via bank account, it... They are showing pending, and then the transaction fee, it's, like, around more than $3. But if you would like, can also double check this on our end to our bank accounts, and then\n\nChannel 1: But\n\nChannel 0: we'll get\n\nChannel 1: I...\n\nChannel 0: back to\n\nChannel 1: If it\n\nChannel 0: you.\n\nChannel 1: should be what you're talking, that should be there. But it's it's showing is a wall. This one is showing more.\n\nChannel 0: Yeah. Reason why I have checked this for you, I will submit a request to review it. And then once I get a response from our payment platform, I'll call you back. But I I think that's a transaction fee as well. Since it's already 6PM, I will raise this to our department, and then I'll call you back tomorrow morning, okay, to clarify your question about that added amount\n\nChannel 1: For\n\nChannel 0: to your payment.\n\nChannel 1: for the bank, direct debit, you are taking Mhmm. PR charging like that.\n\nChannel 0: Yeah. It might be the transaction charge. Or that's the reason why I said I will be clarifying this to our\n\nChannel 1: Same\n\nChannel 0: back\n\nChannel 1: like my\n\nChannel 0: end\n\nChannel 1: brother\n\nChannel 0: account.\n\nChannel 1: my brother did same like that, but he didn't get... He didn't know... Like, he he he don't happen like that.\n\nChannel 0: It's not normal. Yeah. I understand. As I mentioned, Rosemary, I have this notated. I will double check this to our account's back end to clarify the added amount.\n\nAnd then once we get a response, we will call you back tomorrow. We just wanted to make sure that we're... We are providing you the accurate answer in reference with your question about the added amount. It might be the transaction fee, but we will clarify this to our account's back end to check the payment and what is the amount added to the bill that you're paying, which is $60.92. K?\n\nAnd then I'll call you back tomorrow morning. No worries. Same phone number. Right? So\n\nChannel 1: Okay.\n\nChannel 0: once I called in, please answer the phone so we can clarify your question. Nothing to worry. We'll get back to you as soon as we have the information available. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you so much. Have a good night, and talk tomorrow. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"neutral","sentiment_score":0.2699315547943115},{"text":"Good afternoon.","start":0.48,"end":1.28,"sentiment":"positive","sentiment_score":0.4663262665271759},{"text":"This is here at home accounts.","start":1.28,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4567917088667552},{"text":"How may I help you today?","start":2.6399999,"end":3.9399998,"sentiment":"positive","sentiment_score":0.45599624514579773}],"sentiment":"positive","sentiment_score":0.44528745412826537,"channel":0,"num_words":15,"start":0.32,"end":3.9399998},{"sentences":[{"text":"Hi.","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.09493807703256608},{"text":"I'm Rosemary.","start":5.12,"end":6.1,"sentiment":"neutral","sentiment_score":0.10975918918848038}],"sentiment":"neutral","sentiment_score":0.10481881846984227,"channel":1,"num_words":3,"start":4.88,"end":6.1},{"sentences":[{"text":"Rosemary?","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.08670160174369812}],"sentiment":"neutral","sentiment_score":0.08670160174369812,"channel":0,"num_words":1,"start":8.08,"end":8.58},{"sentences":[{"text":"Yeah.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.10225118696689606}],"sentiment":"neutral","sentiment_score":0.10225118696689606,"channel":1,"num_words":1,"start":9.76,"end":10.26},{"sentences":[{"text":"Hi.","start":10.719999,"end":11.04,"sentiment":"neutral","sentiment_score":0.25403082370758057},{"text":"Nice to have you in the line.","start":11.04,"end":12.559999,"sentiment":"positive","sentiment_score":0.6026228879179273},{"text":"How may I help you","start":12.559999,"end":13.805,"sentiment":"neutral","sentiment_score":0.29447518587112426}],"sentiment":"positive","sentiment_score":0.45728976680682254,"channel":0,"num_words":13,"start":10.719999,"end":13.805},{"sentences":[{"text":"I paid from my bank account, but","start":15.015,"end":19.735,"sentiment":"neutral","sentiment_score":0.2134586466210229}],"sentiment":"neutral","sentiment_score":0.2134586466210229,"channel":1,"num_words":7,"start":15.015,"end":19.735},{"sentences":[{"text":"today?","start":19.432499,"end":19.932499,"sentiment":"neutral","sentiment_score":0.13759689033031464}],"sentiment":"neutral","sentiment_score":0.13759689033031464,"channel":0,"num_words":1,"start":19.432499,"end":19.932499},{"sentences":[{"text":"it should be taken...","start":19.735,"end":21.035,"sentiment":"neutral","sentiment_score":0.02369350497610867},{"text":"It should be 60 point something, but it's taken as $64.","start":21.175,"end":26.715,"sentiment":"neutral","sentiment_score":0.02405751564285972}],"sentiment":"neutral","sentiment_score":0.023960446131726106,"channel":1,"num_words":15,"start":19.735,"end":26.715},{"sentences":[{"text":"One moment.","start":30.279999,"end":30.919998,"sentiment":"neutral","sentiment_score":0.001404874026775361},{"text":"Let me just go ahead and pull out your account here, Rosemary.","start":30.919998,"end":34.379997,"sentiment":"neutral","sentiment_score":0.03895988315343857},{"text":"I'm showing on here that your payment of $60.92, it's still showing pending.","start":35.0,"end":42.195,"sentiment":"neutral","sentiment_score":-0.06498845408742245},{"text":"It's not yet fully posted in our account.","start":42.575,"end":45.775,"sentiment":"neutral","sentiment_score":-0.1966762114316225},{"text":"And you're saying it was deducted from your bank account for how much?","start":45.775,"end":49.875,"sentiment":"neutral","sentiment_score":-0.05871229905348558}],"sentiment":"neutral","sentiment_score":-0.05648314867479106,"channel":0,"num_words":48,"start":30.279999,"end":49.875},{"sentences":[{"text":"$64.","start":50.985,"end":52.205,"sentiment":"neutral","sentiment_score":-0.01187816821038723}],"sentiment":"neutral","sentiment_score":-0.01187816821038723,"channel":1,"num_words":1,"start":50.985,"end":52.205},{"sentences":[{"text":"$64.","start":52.96,"end":54.18,"sentiment":"neutral","sentiment_score":-0.01416260376572609},{"text":"Okay.","start":54.64,"end":54.96,"sentiment":"neutral","sentiment_score":-0.007361975498497486},{"text":"So, basically, the $4 or $3 and some change, it's like a transaction fee being deducted or added to the amount that you are paying for.","start":54.96,"end":67.395004,"sentiment":"neutral","sentiment_score":-0.019244676240934774}],"sentiment":"neutral","sentiment_score":-0.018638791483161703,"channel":0,"num_words":28,"start":52.96,"end":67.395004},{"sentences":[{"text":"Right.","start":68.72,"end":69.04,"sentiment":"neutral","sentiment_score":-0.0028867442160844803},{"text":"Every time it will take like that.","start":69.04,"end":70.8,"sentiment":"neutral","sentiment_score":-0.020585977073226656},{"text":"Yeah.","start":70.8,"end":71.12,"sentiment":"neutral","sentiment_score":0.005397382192313671},{"text":"I'm paying, like, some","start":71.12,"end":73.095,"sentiment":"neutral","sentiment_score":-0.0012522950710263103}],"sentiment":"neutral","sentiment_score":-0.011276952447727896,"channel":1,"num_words":13,"start":68.72,"end":73.095},{"sentences":[{"text":"Yeah.","start":73.135,"end":73.455,"sentiment":"neutral","sentiment_score":-0.005369860678911209}],"sentiment":"neutral","sentiment_score":-0.005369860678911209,"channel":0,"num_words":1,"start":73.135,"end":73.455},{"sentences":[{"text":"bank","start":73.155,"end":73.475,"sentiment":"neutral","sentiment_score":0.011971266940236092}],"sentiment":"neutral","sentiment_score":0.011971266940236092,"channel":1,"num_words":1,"start":73.155,"end":73.475},{"sentences":[{"text":"So","start":73.455,"end":73.955,"sentiment":"neutral","sentiment_score":-0.013267505913972856}],"sentiment":"neutral","sentiment_score":-0.013267505913972856,"channel":0,"num_words":1,"start":73.455,"end":73.955},{"sentences":[{"text":"debit.","start":73.475,"end":73.975,"sentiment":"neutral","sentiment_score":-0.0015436634421348572}],"sentiment":"neutral","sentiment_score":-0.0015436634421348572,"channel":1,"num_words":1,"start":73.475,"end":73.975},{"sentences":[{"text":"so I would suggest to have it free, you can use your credit card instead, Visa or Mastercard.","start":75.535,"end":83.14,"sentiment":"neutral","sentiment_score":0.03154197759512398},{"text":"You have used your bank account to process your payment.","start":84.240005,"end":88.0,"sentiment":"neutral","sentiment_score":0.01789987962692976},{"text":"Is that right?","start":88.0,"end":88.82,"sentiment":"neutral","sentiment_score":0.03167138621211052}],"sentiment":"neutral","sentiment_score":0.027153824245737444,"channel":0,"num_words":31,"start":75.535,"end":88.82},{"sentences":[{"text":"Mine is a Mastercard.","start":90.799995,"end":92.34,"sentiment":"neutral","sentiment_score":-0.01784267323091626}],"sentiment":"neutral","sentiment_score":-0.01784267323091626,"channel":1,"num_words":4,"start":90.799995,"end":92.34},{"sentences":[{"text":"Mastercard?","start":93.645004,"end":94.145004,"sentiment":"neutral","sentiment_score":-0.008761721663177013},{"text":"You have used...","start":94.925,"end":95.645004,"sentiment":"neutral","sentiment_score":-0.016821838915348053},{"text":"No.","start":95.645004,"end":95.805,"sentiment":"neutral","sentiment_score":-0.11836597323417664},{"text":"You used your bank account.","start":95.805,"end":97.345,"sentiment":"neutral","sentiment_score":-0.0999072551727295},{"text":"Because","start":97.565,"end":97.885,"sentiment":"neutral","sentiment_score":-0.09219612181186676}],"sentiment":"neutral","sentiment_score":-0.06993869175626473,"channel":0,"num_words":11,"start":93.645004,"end":97.885},{"sentences":[{"text":"Yeah.","start":97.759995,"end":98.259995,"sentiment":"neutral","sentiment_score":-0.04615625739097595}],"sentiment":"neutral","sentiment_score":-0.04615625739097595,"channel":1,"num_words":1,"start":97.759995,"end":98.259995},{"sentences":[{"text":"if you use your Mastercard, it will show a real time payment, but I do see in here that it's still showing pending.","start":97.885,"end":105.345,"sentiment":"neutral","sentiment_score":-0.03803564267961875},{"text":"So if the payment has been processed via bank account, it...","start":105.79,"end":111.229996,"sentiment":"neutral","sentiment_score":-0.04167240180752494},{"text":"They are showing pending, and then the transaction fee, it's, like, around more than $3.","start":111.229996,"end":116.93,"sentiment":"neutral","sentiment_score":-0.11917246306935945},{"text":"But if you would like, can also double check this on our end to our bank accounts, and then","start":117.31,"end":122.825005,"sentiment":"neutral","sentiment_score":-0.05574628073526056}],"sentiment":"neutral","sentiment_score":-0.06147033061065218,"channel":0,"num_words":68,"start":97.885,"end":122.825005},{"sentences":[{"text":"But","start":122.729996,"end":123.13,"sentiment":"neutral","sentiment_score":-0.03082002699375153}],"sentiment":"neutral","sentiment_score":-0.03082002699375153,"channel":1,"num_words":1,"start":122.729996,"end":123.13},{"sentences":[{"text":"we'll get","start":122.825005,"end":123.305,"sentiment":"neutral","sentiment_score":-0.038181984797120094}],"sentiment":"neutral","sentiment_score":-0.038181984797120094,"channel":0,"num_words":2,"start":122.825005,"end":123.305},{"sentences":[{"text":"I...","start":123.13,"end":123.60999,"sentiment":"neutral","sentiment_score":-0.04626070335507393}],"sentiment":"neutral","sentiment_score":-0.04626070335507393,"channel":1,"num_words":1,"start":123.13,"end":123.60999},{"sentences":[{"text":"back to","start":123.305,"end":123.705,"sentiment":"neutral","sentiment_score":-0.03679557889699936}],"sentiment":"neutral","sentiment_score":-0.03679557889699936,"channel":0,"num_words":2,"start":123.305,"end":123.705},{"sentences":[{"text":"If it","start":123.60999,"end":124.009995,"sentiment":"neutral","sentiment_score":-0.034279778599739075}],"sentiment":"neutral","sentiment_score":-0.034279778599739075,"channel":1,"num_words":2,"start":123.60999,"end":124.009995},{"sentences":[{"text":"you.","start":123.705,"end":124.205,"sentiment":"neutral","sentiment_score":-0.05378785729408264}],"sentiment":"neutral","sentiment_score":-0.05378785729408264,"channel":0,"num_words":1,"start":123.705,"end":124.205},{"sentences":[{"text":"should be what you're talking, that should be there.","start":124.009995,"end":126.57,"sentiment":"neutral","sentiment_score":-0.06283185837997331},{"text":"But it's it's showing is a wall.","start":126.57,"end":128.98999,"sentiment":"neutral","sentiment_score":-0.24401430359908513},{"text":"This one is showing more.","start":129.635,"end":131.095,"sentiment":"neutral","sentiment_score":-0.047135868668556215}],"sentiment":"neutral","sentiment_score":-0.11948886637886365,"channel":1,"num_words":21,"start":124.009995,"end":131.095},{"sentences":[{"text":"Yeah.","start":132.47,"end":132.79,"sentiment":"neutral","sentiment_score":0.023029321804642677},{"text":"Reason why I have checked this for you, I will submit a request to review it.","start":132.79,"end":137.03,"sentiment":"neutral","sentiment_score":0.029304344090633094},{"text":"And then once I get a response from our payment platform, I'll call you back.","start":137.03,"end":143.13,"sentiment":"neutral","sentiment_score":0.025687450543045998},{"text":"But I I think that's a transaction fee as well.","start":143.59,"end":146.56999,"sentiment":"neutral","sentiment_score":-0.1514217495918274},{"text":"Since it's already 6PM, I will raise this to our department, and then I'll call you back tomorrow morning, okay, to clarify your question about that added amount","start":147.085,"end":157.985,"sentiment":"neutral","sentiment_score":-0.0200104049872607}],"sentiment":"neutral","sentiment_score":-0.017104260716587306,"channel":0,"num_words":70,"start":132.47,"end":157.985},{"sentences":[{"text":"For","start":157.815,"end":158.315,"sentiment":"neutral","sentiment_score":-0.020811567083001137}],"sentiment":"neutral","sentiment_score":-0.020811567083001137,"channel":1,"num_words":1,"start":157.815,"end":158.315},{"sentences":[{"text":"to your payment.","start":158.125,"end":159.0,"sentiment":"neutral","sentiment_score":-0.01706924041112264}],"sentiment":"neutral","sentiment_score":-0.01706924041112264,"channel":0,"num_words":3,"start":158.125,"end":159.0},{"sentences":[{"text":"for the bank, direct debit, you are taking Mhmm.","start":161.575,"end":164.975,"sentiment":"neutral","sentiment_score":-0.015869677170283265},{"text":"PR charging like that.","start":165.255,"end":166.63501,"sentiment":"neutral","sentiment_score":-0.06401336938142776}],"sentiment":"neutral","sentiment_score":-0.030683120927558497,"channel":1,"num_words":13,"start":161.575,"end":166.63501},{"sentences":[{"text":"Yeah.","start":167.56,"end":167.72,"sentiment":"neutral","sentiment_score":-0.03216419368982315},{"text":"It might be the transaction charge.","start":167.72,"end":169.74,"sentiment":"neutral","sentiment_score":-0.07470552374919255},{"text":"Or that's the reason why I said I will be clarifying this to our","start":169.8,"end":173.86499,"sentiment":"neutral","sentiment_score":-0.05021512747875282}],"sentiment":"neutral","sentiment_score":-0.056352815280357994,"channel":0,"num_words":21,"start":167.56,"end":173.86499},{"sentences":[{"text":"Same","start":173.65,"end":173.89,"sentiment":"neutral","sentiment_score":-0.03162452206015587}],"sentiment":"neutral","sentiment_score":-0.03162452206015587,"channel":1,"num_words":1,"start":173.65,"end":173.89},{"sentences":[{"text":"back","start":173.86499,"end":174.36499,"sentiment":"neutral","sentiment_score":-0.04811529815196991}],"sentiment":"neutral","sentiment_score":-0.04811529815196991,"channel":0,"num_words":1,"start":173.86499,"end":174.36499},{"sentences":[{"text":"like my","start":173.89,"end":174.45,"sentiment":"neutral","sentiment_score":-0.08527399972081184}],"sentiment":"neutral","sentiment_score":-0.08527399972081184,"channel":1,"num_words":2,"start":173.89,"end":174.45},{"sentences":[{"text":"end","start":174.42499,"end":174.745,"sentiment":"neutral","sentiment_score":-0.05532176047563553}],"sentiment":"neutral","sentiment_score":-0.05532176047563553,"channel":0,"num_words":1,"start":174.42499,"end":174.745},{"sentences":[{"text":"brother","start":174.45,"end":174.85,"sentiment":"neutral","sentiment_score":-0.11194847524166109}],"sentiment":"neutral","sentiment_score":-0.11194847524166109,"channel":1,"num_words":1,"start":174.45,"end":174.85},{"sentences":[{"text":"account.","start":174.745,"end":175.245,"sentiment":"neutral","sentiment_score":-0.08393212407827377}],"sentiment":"neutral","sentiment_score":-0.08393212407827377,"channel":0,"num_words":1,"start":174.745,"end":175.245},{"sentences":[{"text":"my brother did same like that, but he didn't get...","start":174.85,"end":178.21,"sentiment":"neutral","sentiment_score":-0.09994277656078339},{"text":"He didn't know...","start":178.21,"end":180.13,"sentiment":"neutral","sentiment_score":-0.14407168328762054},{"text":"Like, he he he don't happen like that.","start":180.13,"end":183.43,"sentiment":"neutral","sentiment_score":-0.245030976831913}],"sentiment":"neutral","sentiment_score":-0.1615186014345714,"channel":1,"num_words":21,"start":174.85,"end":183.43},{"sentences":[{"text":"It's not normal.","start":186.12,"end":187.26,"sentiment":"neutral","sentiment_score":-0.27589866518974304},{"text":"Yeah.","start":187.31999,"end":187.81999,"sentiment":"neutral","sentiment_score":-0.03159034252166748},{"text":"I understand.","start":187.87999,"end":188.51999,"sentiment":"neutral","sentiment_score":-0.02962546981871128},{"text":"As I mentioned, Rosemary, I have this notated.","start":188.51999,"end":192.06,"sentiment":"neutral","sentiment_score":0.008363367494894192},{"text":"I will double check this to our account's back end to clarify the added amount.","start":192.59999,"end":198.45999,"sentiment":"neutral","sentiment_score":0.01364834097524484}],"sentiment":"neutral","sentiment_score":-0.022307076660017,"channel":0,"num_words":29,"start":186.12,"end":198.45999},{"sentences":[{"text":"And then once we get a response, we will call you back tomorrow.","start":198.68,"end":203.285,"sentiment":"neutral","sentiment_score":0.022548901920135204},{"text":"We just wanted to make sure that we're...","start":203.905,"end":205.985,"sentiment":"neutral","sentiment_score":-0.007604640908539295},{"text":"We are providing you the accurate answer in reference with your question about the added amount.","start":205.985,"end":211.125,"sentiment":"neutral","sentiment_score":0.07548365346156061},{"text":"It might be the transaction fee, but we will clarify this to our account's back end to check the payment and what is the amount added to the bill that you're paying, which is $60.92.","start":211.905,"end":224.48,"sentiment":"neutral","sentiment_score":0.017205757718433492},{"text":"K?","start":227.42,"end":227.66,"sentiment":"neutral","sentiment_score":0.026632757857441906}],"sentiment":"neutral","sentiment_score":0.028340703165493523,"channel":0,"num_words":73,"start":198.68,"end":227.66},{"sentences":[{"text":"And then I'll call you back tomorrow morning.","start":227.66,"end":229.98,"sentiment":"neutral","sentiment_score":0.05755700450390577},{"text":"No worries.","start":229.98,"end":230.64,"sentiment":"neutral","sentiment_score":0.0918167270720005},{"text":"Same phone number.","start":231.485,"end":232.28499,"sentiment":"neutral","sentiment_score":0.06552542746067047},{"text":"Right?","start":232.28499,"end":232.78499,"sentiment":"neutral","sentiment_score":0.07049591839313507},{"text":"So","start":233.325,"end":233.56499,"sentiment":"neutral","sentiment_score":0.05350188910961151}],"sentiment":"neutral","sentiment_score":0.06431090533733368,"channel":0,"num_words":15,"start":227.66,"end":233.56499},{"sentences":[{"text":"Okay.","start":233.56,"end":234.06,"sentiment":"neutral","sentiment_score":0.0710948258638382}],"sentiment":"neutral","sentiment_score":0.0710948258638382,"channel":1,"num_words":1,"start":233.56,"end":234.06},{"sentences":[{"text":"once I called in, please answer the phone so we can clarify your question.","start":233.56499,"end":237.905,"sentiment":"neutral","sentiment_score":0.08766462121691022},{"text":"Nothing to worry.","start":238.125,"end":238.92499,"sentiment":"neutral","sentiment_score":0.11773901184399922},{"text":"We'll get back to you as soon as we have the information available.","start":238.92499,"end":242.465,"sentiment":"neutral","sentiment_score":0.1578687343459863},{"text":"Alright.","start":244.83287,"end":245.33287,"sentiment":"neutral","sentiment_score":0.2328941524028778}],"sentiment":"neutral","sentiment_score":0.12470030424094969,"channel":0,"num_words":31,"start":233.56499,"end":245.33287},{"sentences":[{"text":"Yeah.","start":244.855,"end":245.355,"sentiment":"positive","sentiment_score":0.3397594690322876}],"sentiment":"positive","sentiment_score":0.3397594690322876,"channel":1,"num_words":1,"start":244.855,"end":245.355},{"sentences":[{"text":"Thank you so much.","start":245.39287,"end":246.35287,"sentiment":"positive","sentiment_score":0.672621101140976},{"text":"Have a good night, and talk tomorrow.","start":246.35287,"end":248.37288,"sentiment":"positive","sentiment_score":0.503552279302052},{"text":"Bye bye.","start":248.75287,"end":249.49287,"sentiment":"neutral","sentiment_score":0.02927304059267044}],"sentiment":"positive","sentiment_score":0.48260741852796996,"channel":0,"num_words":13,"start":245.39287,"end":249.49287}]},"summary":{"result":"success","short":"A customer named Rosemary called Home Accounts to inquire about a pending payment of $64. The agent explains that the payment is still pending and suggests using a credit card instead. The agent also explains that a transaction fee is included in the payment and promises to review the issue and call back the next day."},"intents":{"segments":[{"text":"I'm showing on here that your payment of $60.92, it's still showing pending. It's not yet fully posted in our account. And you're saying it was deducted from your bank account for how much?","start_word":70,"end_word":103,"intents":[{"intent":"Check payment status","confidence_score":0.15402274}]},{"text":"for the bank, direct debit, you are taking Mhmm. PR charging like that. Yeah.","start_word":369,"end_word":382,"intents":[{"intent":"Clarify payment terms","confidence_score":0.012542088}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2699315547943115},{"text":"Good afternoon. This is here at home accounts. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.4532262980937958},{"text":"Hi. I'm Rosemary. Rosemary? Yeah. Hi.","start_word":15,"end_word":20,"sentiment":"neutral","sentiment_score":0.1185588538646698},{"text":"Nice to have you in the line.","start_word":21,"end_word":27,"sentiment":"positive","sentiment_score":0.616311252117157},{"text":"How may I help you I paid from my bank account, but today? it should be taken... It should be 60 point something, but it's taken as $64. One moment. Let me just go ahead and pull out your account here, Rosemary. I'm showing on here that your payment of $60.92, it's still showing pending. It's not yet fully posted in our account. And you're saying it was deducted from your bank account for how much? $64. $64. Okay. So, basically, the $4 or $3 and some change, it's like a transaction fee being deducted or added to the amount that you are paying for. Right. Every time it will take like that. Yeah. I'm paying, like, some Yeah. bank So debit. so I would suggest to have it free, you can use your credit card instead, Visa or Mastercard. You have used your bank account to process your payment. Is that right? Mine is a Mastercard. Mastercard? You have used... No. You used your bank account. Because Yeah. if you use your Mastercard, it will show a real time payment, but I do see in here that it's still showing pending. So if the payment has been processed via bank account, it... They are showing pending, and then the transaction fee, it's, like, around more than $3. But if you would like, can also double check this on our end to our bank accounts, and then But we'll get I... back to If it you. should be what you're talking, that should be there. But it's it's showing is a wall. This one is showing more. Yeah. Reason why I have checked this for you, I will submit a request to review it. And then once I get a response from our payment platform, I'll call you back. But I I think that's a transaction fee as well. Since it's already 6PM, I will raise this to our department, and then I'll call you back tomorrow morning, okay, to clarify your question about that added amount For to your payment. for the bank, direct debit, you are taking Mhmm. PR charging like that. Yeah. It might be the transaction charge. Or that's the reason why I said I will be clarifying this to our Same back like my end brother account. my brother did same like that, but he didn't get... He didn't know... Like, he he he don't happen like that. It's not normal. Yeah. I understand. As I mentioned, Rosemary, I have this notated. I will double check this to our account's back end to clarify the added amount. And then once we get a response, we will call you back tomorrow. We just wanted to make sure that we're... We are providing you the accurate answer in reference with your question about the added amount. It might be the transaction fee, but we will clarify this to our account's back end to check the payment and what is the amount added to the bill that you're paying, which is $60.92. K? And then I'll call you back tomorrow morning. No worries. Same phone number. Right? So Okay. once I called in, please answer the phone so we can clarify your question. Nothing to worry. We'll get back to you as soon as we have the information available. Alright.","start_word":28,"end_word":579,"sentiment":"neutral","sentiment_score":-0.019899803463477587},{"text":"Yeah. Thank you so much. Have a good night, and talk tomorrow.","start_word":580,"end_word":591,"sentiment":"positive","sentiment_score":0.5551799535751343},{"text":"Bye bye.","start_word":592,"end_word":593,"sentiment":"neutral","sentiment_score":0.12664024531841278}],"average":{"sentiment":"neutral","sentiment_score":0.012428153114971727}}}}