{"metadata":{"transaction_key":"deprecated","request_id":"019e19dc-4e88-72b0-bf53-d172ac247791","sha256":"634d3adc944cfa3cf378b9d3d51243932fed75fac65130b253171efc2d4955cf","created":"2026-05-12T01:45:30.395Z","duration":38.663937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":134,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":149,"output_tokens":149},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":149,"output_tokens":19}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. One moment, please. Just let me check my diary. I've got international nurses there in fifteen minutes. Yeah. How about no. Might be a bit squeezy Time was how how could you do it straight after? So I don't know. I give up to 10:30 ish. Alrighty. Bye.","confidence":0.97314453,"words":[{"word":"hi","start":0.71999997,"end":1.22,"confidence":0.99121094,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.11379583179950714},{"word":"one","start":7.7599998,"end":8.0,"confidence":0.875,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.09072030335664748},{"word":"moment","start":8.0,"end":8.5,"confidence":0.98950195,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.09394149482250214},{"word":"please","start":8.639999,"end":9.139999,"confidence":0.99853516,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.0973610132932663},{"word":"just","start":9.36,"end":9.599999,"confidence":0.97314453,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0872945785522461},{"word":"let","start":9.599999,"end":9.76,"confidence":0.9863281,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.06294822692871094},{"word":"me","start":9.76,"end":10.08,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06897621601819992},{"word":"check","start":10.08,"end":10.58,"confidence":0.9941406,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.05739659816026688},{"word":"my","start":10.639999,"end":11.04,"confidence":0.99121094,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0657225027680397},{"word":"diary","start":11.04,"end":11.54,"confidence":0.99853516,"punctuated_word":"diary.","sentiment":"neutral","sentiment_score":0.04555669054389},{"word":"i've","start":15.8949995,"end":16.135,"confidence":0.9855957,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.06291893124580383},{"word":"got","start":16.135,"end":16.375,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.08671893924474716},{"word":"international","start":16.375,"end":16.875,"confidence":0.8964844,"punctuated_word":"international","sentiment":"neutral","sentiment_score":0.07683195173740387},{"word":"nurses","start":16.935,"end":17.335,"confidence":0.96972656,"punctuated_word":"nurses","sentiment":"neutral","sentiment_score":0.060554806143045425},{"word":"there","start":17.335,"end":17.494999,"confidence":0.79296875,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.07019782811403275},{"word":"in","start":17.494999,"end":17.654999,"confidence":0.97998047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04929503798484802},{"word":"fifteen","start":17.654999,"end":18.055,"confidence":1.0,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":0.04740867018699646},{"word":"minutes","start":18.055,"end":18.555,"confidence":0.9995117,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.06399062275886536},{"word":"yeah","start":22.535,"end":22.935,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02421397715806961},{"word":"how","start":22.935,"end":23.175,"confidence":0.64501953,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.007879085838794708},{"word":"about","start":23.175,"end":23.255,"confidence":0.88427734,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.009365113452076912},{"word":"no","start":26.055,"end":26.535,"confidence":0.96191406,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.09057044982910156},{"word":"might","start":26.535,"end":26.775,"confidence":0.6699219,"punctuated_word":"Might","sentiment":"neutral","sentiment_score":-0.13733816146850586},{"word":"be","start":26.775,"end":26.935,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.15179727971553802},{"word":"a","start":26.935,"end":27.015,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18546715378761292},{"word":"bit","start":27.015,"end":27.335,"confidence":0.9980469,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.22016701102256775},{"word":"squeezy","start":27.335,"end":27.835,"confidence":0.9645996,"punctuated_word":"squeezy","sentiment":"neutral","sentiment_score":-0.11907131224870682},{"word":"time","start":28.51,"end":28.75,"confidence":0.85595703,"punctuated_word":"Time","sentiment":"neutral","sentiment_score":-0.0964782014489174},{"word":"was","start":28.75,"end":28.83,"confidence":0.22033691,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03967740386724472},{"word":"how","start":28.99,"end":29.23,"confidence":0.65185547,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.03841271996498108},{"word":"how","start":29.23,"end":29.31,"confidence":0.84716797,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.03688295558094978},{"word":"could","start":29.31,"end":29.470001,"confidence":0.51660156,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.03844907879829407},{"word":"you","start":29.470001,"end":29.630001,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0338180772960186},{"word":"do","start":29.630001,"end":29.79,"confidence":0.9902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.027487562969326973},{"word":"it","start":29.79,"end":29.95,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.027426043525338173},{"word":"straight","start":29.95,"end":30.19,"confidence":0.97314453,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":-0.04467375576496124},{"word":"after","start":30.19,"end":30.51,"confidence":0.79125977,"punctuated_word":"after?","sentiment":"neutral","sentiment_score":-0.02955572120845318},{"word":"so","start":30.51,"end":30.75,"confidence":0.9760742,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07239431142807007},{"word":"i","start":30.75,"end":30.91,"confidence":0.86621094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10253581404685974},{"word":"don't","start":30.91,"end":31.07,"confidence":0.9946289,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07659422606229782},{"word":"know","start":31.07,"end":31.39,"confidence":0.9626465,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.09220144152641296},{"word":"i","start":31.39,"end":31.470001,"confidence":0.51660156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06887220591306686},{"word":"give","start":31.470001,"end":31.630001,"confidence":0.5214844,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.04756232723593712},{"word":"up","start":31.630001,"end":31.79,"confidence":0.7988281,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.05231919884681702},{"word":"to","start":31.79,"end":32.03,"confidence":0.7944336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.036216747015714645},{"word":"10:30","start":32.03,"end":32.91,"confidence":0.9145508,"punctuated_word":"10:30","sentiment":"neutral","sentiment_score":-0.0301144365221262},{"word":"ish","start":32.91,"end":33.41,"confidence":0.9682617,"punctuated_word":"ish.","sentiment":"neutral","sentiment_score":-0.03590241074562073},{"word":"alrighty","start":35.31,"end":35.81,"confidence":0.9970703,"punctuated_word":"Alrighty.","sentiment":"positive","sentiment_score":0.34399569034576416},{"word":"bye","start":37.31,"end":37.81,"confidence":0.984375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1250220239162445}],"paragraphs":{"transcript":"\nHi. One moment, please. Just let me check my diary. I've got international nurses there in fifteen minutes. Yeah.\n\nHow about no. Might be a bit squeezy Time was how how could you do it straight after? So I don't know. I give up to 10:30 ish. Alrighty.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.11379583179950714},{"text":"One moment, please.","start":7.7599998,"end":9.139999,"sentiment":"neutral","sentiment_score":0.09400760382413864},{"text":"Just let me check my diary.","start":9.36,"end":11.54,"sentiment":"neutral","sentiment_score":0.0646491354952256},{"text":"I've got international nurses there in fifteen minutes.","start":15.8949995,"end":18.555,"sentiment":"neutral","sentiment_score":0.06473959842696786},{"text":"Yeah.","start":22.535,"end":22.935,"sentiment":"neutral","sentiment_score":0.02421397715806961}],"sentiment":"neutral","sentiment_score":0.06978127477984679,"num_words":19,"start":0.71999997,"end":22.935},{"sentences":[{"text":"How about no.","start":22.935,"end":26.535,"sentiment":"neutral","sentiment_score":-0.035938216373324394},{"text":"Might be a bit squeezy Time was how how could you do it straight after?","start":26.535,"end":30.51,"sentiment":"neutral","sentiment_score":-0.08178016257782778},{"text":"So I don't know.","start":30.51,"end":31.39,"sentiment":"neutral","sentiment_score":-0.08593144826591015},{"text":"I give up to 10:30 ish.","start":31.39,"end":33.41,"sentiment":"neutral","sentiment_score":-0.04516455437988043},{"text":"Alrighty.","start":35.31,"end":35.81,"sentiment":"positive","sentiment_score":0.34399569034576416}],"sentiment":"neutral","sentiment_score":-0.055352914371880994,"num_words":29,"start":22.935,"end":35.81},{"sentences":[{"text":"Bye.","start":37.31,"end":37.81,"sentiment":"neutral","sentiment_score":0.1250220239162445}],"sentiment":"neutral","sentiment_score":0.1250220239162445,"num_words":1,"start":37.31,"end":37.81}]}}]},{"alternatives":[{"transcript":"Hi, Mike. Are you free now? Do you wanna come get your flu vaccination? Yeah? Oh, okay. So you can do it after that. That's fine. Or if you wanna come down now and then get that done then do you no. Okay. Alright. Perfect. Just yeah. Alright. Thank you. Bye.","confidence":0.99609375,"words":[{"word":"hi","start":1.52,"end":1.8399999,"confidence":0.99658203,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.17986342310905457},{"word":"mike","start":1.8399999,"end":2.34,"confidence":0.9951172,"punctuated_word":"Mike.","sentiment":"neutral","sentiment_score":0.16116361320018768},{"word":"are","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.1573355197906494},{"word":"you","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22166942059993744},{"word":"free","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.20176218450069427},{"word":"now","start":3.04,"end":3.28,"confidence":0.78881836,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.1924978792667389},{"word":"do","start":3.28,"end":3.4399998,"confidence":0.9838867,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.0977705493569374},{"word":"you","start":3.4399998,"end":3.52,"confidence":0.9003906,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14467699825763702},{"word":"wanna","start":3.52,"end":3.76,"confidence":0.60058594,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.1544015407562256},{"word":"come","start":3.76,"end":3.9199998,"confidence":0.9980469,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.14933449029922485},{"word":"get","start":3.9199998,"end":4.08,"confidence":0.9370117,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1343662142753601},{"word":"your","start":4.08,"end":4.24,"confidence":0.9838867,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14616268873214722},{"word":"flu","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"flu","sentiment":"neutral","sentiment_score":0.09730866551399232},{"word":"vaccination","start":4.48,"end":4.98,"confidence":0.9995117,"punctuated_word":"vaccination?","sentiment":"neutral","sentiment_score":0.1330055296421051},{"word":"yeah","start":9.36,"end":9.86,"confidence":0.75219727,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.08250261098146439},{"word":"oh","start":19.724998,"end":19.805,"confidence":0.8105469,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.141625314950943},{"word":"okay","start":19.805,"end":20.125,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1246487945318222},{"word":"so","start":20.125,"end":20.205,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09497124701738358},{"word":"you","start":20.205,"end":20.285,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1111081913113594},{"word":"can","start":20.285,"end":20.525,"confidence":0.99316406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10980591177940369},{"word":"do","start":20.525,"end":20.605,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.11240065097808838},{"word":"it","start":20.605,"end":20.765,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11478786915540697},{"word":"after","start":20.765,"end":21.005,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.10219235718250276},{"word":"that","start":21.005,"end":21.325,"confidence":0.99609375,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.12348924577236176},{"word":"that's","start":21.325,"end":21.564999,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.223861500620842},{"word":"fine","start":21.564999,"end":22.064999,"confidence":0.97680664,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.14068354666233063},{"word":"or","start":22.365,"end":22.685,"confidence":0.99609375,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.04849126935005188},{"word":"if","start":22.685,"end":22.845,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.00666543934494257},{"word":"you","start":22.845,"end":22.925,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005819821730256081},{"word":"wanna","start":22.925,"end":23.244999,"confidence":0.9892578,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.0010166410356760025},{"word":"come","start":23.244999,"end":23.404999,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.006758896633982658},{"word":"down","start":23.404999,"end":23.805,"confidence":1.0,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.01196758821606636},{"word":"now","start":23.805,"end":24.205,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.004765642806887627},{"word":"and","start":24.205,"end":24.365,"confidence":0.9116211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.001397009938955307},{"word":"then","start":24.365,"end":24.865,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.007197113707661629},{"word":"get","start":25.244999,"end":25.485,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.0024769101291894913},{"word":"that","start":25.485,"end":25.645,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.014699338003993034},{"word":"done","start":25.645,"end":25.884998,"confidence":0.9790039,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.02709402516484261},{"word":"then","start":25.884998,"end":26.125,"confidence":0.3713379,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.03968719393014908},{"word":"do","start":26.125,"end":26.285,"confidence":0.4951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0729653611779213},{"word":"you","start":26.285,"end":26.445,"confidence":0.62402344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08601713925600052},{"word":"no","start":27.164999,"end":27.664999,"confidence":0.99121094,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.17181754112243652},{"word":"okay","start":28.588938,"end":29.088938,"confidence":0.96118164,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03965728357434273},{"word":"alright","start":33.628937,"end":34.10894,"confidence":0.9951172,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2537948489189148},{"word":"perfect","start":34.10894,"end":34.60894,"confidence":0.9995117,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4539255201816559},{"word":"just","start":35.148937,"end":35.54894,"confidence":0.9760742,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.22247302532196045},{"word":"yeah","start":35.70894,"end":36.10894,"confidence":0.9916992,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.24811702966690063},{"word":"alright","start":36.10894,"end":36.42894,"confidence":0.99560547,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.36704251170158386},{"word":"thank","start":36.42894,"end":36.588936,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.638169527053833},{"word":"you","start":36.588936,"end":36.828938,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5625946521759033},{"word":"bye","start":36.828938,"end":37.328938,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.30308958888053894}],"paragraphs":{"transcript":"\nHi, Mike. Are you free now? Do you wanna come get your flu vaccination? Yeah? Oh, okay.\n\nSo you can do it after that. That's fine. Or if you wanna come down now and then get that done then do you no. Okay. Alright.\n\nPerfect. Just yeah. Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.17051351815462112},{"text":"Are you free now?","start":2.3999999,"end":3.28,"sentiment":"neutral","sentiment_score":0.193316251039505},{"text":"Do you wanna come get your flu vaccination?","start":3.28,"end":4.98,"sentiment":"neutral","sentiment_score":0.1321283346042037},{"text":"Yeah?","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.08250261098146439},{"text":"Oh, okay.","start":19.724998,"end":20.125,"sentiment":"neutral","sentiment_score":0.1331370547413826}],"sentiment":"neutral","sentiment_score":0.14824090810383067,"num_words":17,"start":1.52,"end":20.125},{"sentences":[{"text":"So you can do it after that.","start":20.125,"end":21.325,"sentiment":"neutral","sentiment_score":0.10982221045664378},{"text":"That's fine.","start":21.325,"end":22.064999,"sentiment":"neutral","sentiment_score":0.1822725236415863},{"text":"Or if you wanna come down now and then get that done then do you no.","start":22.365,"end":27.664999,"sentiment":"neutral","sentiment_score":-0.021904744382482022},{"text":"Okay.","start":28.588938,"end":29.088938,"sentiment":"neutral","sentiment_score":-0.03965728357434273},{"text":"Alright.","start":33.628937,"end":34.10894,"sentiment":"neutral","sentiment_score":0.2537948489189148}],"sentiment":"neutral","sentiment_score":0.03692452502609403,"num_words":27,"start":20.125,"end":34.10894},{"sentences":[{"text":"Perfect.","start":34.10894,"end":34.60894,"sentiment":"positive","sentiment_score":0.4539255201816559},{"text":"Just yeah.","start":35.148937,"end":36.10894,"sentiment":"neutral","sentiment_score":0.23529502749443054},{"text":"Alright.","start":36.10894,"end":36.42894,"sentiment":"positive","sentiment_score":0.36704251170158386},{"text":"Thank you.","start":36.42894,"end":36.828938,"sentiment":"positive","sentiment_score":0.6003820896148682},{"text":"Bye.","start":36.828938,"end":37.328938,"sentiment":"neutral","sentiment_score":0.30308958888053894}],"sentiment":"positive","sentiment_score":0.399344550711768,"num_words":7,"start":34.10894,"end":37.328938}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi.\n\nChannel 1: Hi, Mike. Are you free now? Do you wanna come get your flu vaccination?\n\nChannel 0: One moment, please.\n\nChannel 1: Yeah?\n\nChannel 0: Just let me check my diary. I've got international nurses there in fifteen minutes.\n\nChannel 1: Oh, okay. So you can do it after that. That's fine. Or\n\nChannel 0: Yeah.\n\nChannel 1: if you wanna\n\nChannel 0: How about\n\nChannel 1: come down now and then get that done then\n\nChannel 0: no.\n\nChannel 1: do you\n\nChannel 0: Might be a bit\n\nChannel 1: no.\n\nChannel 0: squeezy Time\n\nChannel 1: Okay.\n\nChannel 0: was how how could you do it straight after? So I don't know. I give up to 10:30 ish.\n\nChannel 1: Alright. Perfect. Just\n\nChannel 0: Alrighty.\n\nChannel 1: yeah. Alright. Thank you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.11379583179950714}],"sentiment":"neutral","sentiment_score":0.11379583179950714,"channel":0,"num_words":1,"start":0.71999997,"end":1.22},{"sentences":[{"text":"Hi, Mike.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.17051351815462112},{"text":"Are you free now?","start":2.3999999,"end":3.28,"sentiment":"neutral","sentiment_score":0.193316251039505},{"text":"Do you wanna come get your flu vaccination?","start":3.28,"end":4.98,"sentiment":"neutral","sentiment_score":0.1321283346042037}],"sentiment":"neutral","sentiment_score":0.15509419409292086,"channel":1,"num_words":14,"start":1.52,"end":4.98},{"sentences":[{"text":"One moment, please.","start":7.7599998,"end":9.139999,"sentiment":"neutral","sentiment_score":0.09400760382413864}],"sentiment":"neutral","sentiment_score":0.09400760382413864,"channel":0,"num_words":3,"start":7.7599998,"end":9.139999},{"sentences":[{"text":"Yeah?","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.08250261098146439}],"sentiment":"neutral","sentiment_score":0.08250261098146439,"channel":1,"num_words":1,"start":9.36,"end":9.86},{"sentences":[{"text":"Just let me check my diary.","start":9.36,"end":11.54,"sentiment":"neutral","sentiment_score":0.0646491354952256},{"text":"I've got international nurses there in fifteen minutes.","start":15.8949995,"end":18.555,"sentiment":"neutral","sentiment_score":0.06473959842696786}],"sentiment":"neutral","sentiment_score":0.06470082859907832,"channel":0,"num_words":14,"start":9.36,"end":18.555},{"sentences":[{"text":"Oh, okay.","start":19.724998,"end":20.125,"sentiment":"neutral","sentiment_score":0.1331370547413826},{"text":"So you can do it after that.","start":20.125,"end":21.325,"sentiment":"neutral","sentiment_score":0.10982221045664378},{"text":"That's fine.","start":21.325,"end":22.064999,"sentiment":"neutral","sentiment_score":0.1822725236415863},{"text":"Or","start":22.365,"end":22.685,"sentiment":"neutral","sentiment_score":0.04849126935005188}],"sentiment":"neutral","sentiment_score":0.12067215827604134,"channel":1,"num_words":12,"start":19.724998,"end":22.685},{"sentences":[{"text":"Yeah.","start":22.535,"end":22.935,"sentiment":"neutral","sentiment_score":0.02421397715806961}],"sentiment":"neutral","sentiment_score":0.02421397715806961,"channel":0,"num_words":1,"start":22.535,"end":22.935},{"sentences":[{"text":"if you wanna","start":22.685,"end":23.244999,"sentiment":"neutral","sentiment_score":-0.004500634036958218}],"sentiment":"neutral","sentiment_score":-0.004500634036958218,"channel":1,"num_words":3,"start":22.685,"end":23.244999},{"sentences":[{"text":"How about","start":22.935,"end":23.255,"sentiment":"neutral","sentiment_score":-0.00862209964543581}],"sentiment":"neutral","sentiment_score":-0.00862209964543581,"channel":0,"num_words":2,"start":22.935,"end":23.255},{"sentences":[{"text":"come down now and then get that done then","start":23.244999,"end":26.125,"sentiment":"neutral","sentiment_score":-0.006073915089170138}],"sentiment":"neutral","sentiment_score":-0.006073915089170138,"channel":1,"num_words":9,"start":23.244999,"end":26.125},{"sentences":[{"text":"no.","start":26.055,"end":26.535,"sentiment":"neutral","sentiment_score":-0.09057044982910156}],"sentiment":"neutral","sentiment_score":-0.09057044982910156,"channel":0,"num_words":1,"start":26.055,"end":26.535},{"sentences":[{"text":"do you","start":26.125,"end":26.445,"sentiment":"neutral","sentiment_score":-0.07949125021696091}],"sentiment":"neutral","sentiment_score":-0.07949125021696091,"channel":1,"num_words":2,"start":26.125,"end":26.445},{"sentences":[{"text":"Might be a bit","start":26.535,"end":27.335,"sentiment":"neutral","sentiment_score":-0.17369240149855614}],"sentiment":"neutral","sentiment_score":-0.17369240149855614,"channel":0,"num_words":4,"start":26.535,"end":27.335},{"sentences":[{"text":"no.","start":27.164999,"end":27.664999,"sentiment":"neutral","sentiment_score":-0.17181754112243652}],"sentiment":"neutral","sentiment_score":-0.17181754112243652,"channel":1,"num_words":1,"start":27.164999,"end":27.664999},{"sentences":[{"text":"squeezy Time","start":27.335,"end":28.75,"sentiment":"neutral","sentiment_score":-0.1077747568488121}],"sentiment":"neutral","sentiment_score":-0.1077747568488121,"channel":0,"num_words":2,"start":27.335,"end":28.75},{"sentences":[{"text":"Okay.","start":28.588938,"end":29.088938,"sentiment":"neutral","sentiment_score":-0.03965728357434273}],"sentiment":"neutral","sentiment_score":-0.03965728357434273,"channel":1,"num_words":1,"start":28.588938,"end":29.088938},{"sentences":[{"text":"was how how could you do it straight after?","start":28.75,"end":30.51,"sentiment":"neutral","sentiment_score":-0.035153702108396426},{"text":"So I don't know.","start":30.51,"end":31.39,"sentiment":"neutral","sentiment_score":-0.08593144826591015},{"text":"I give up to 10:30 ish.","start":31.39,"end":33.41,"sentiment":"neutral","sentiment_score":-0.04516455437988043}],"sentiment":"neutral","sentiment_score":-0.04900507570097321,"channel":0,"num_words":19,"start":28.75,"end":33.41},{"sentences":[{"text":"Alright.","start":33.628937,"end":34.10894,"sentiment":"neutral","sentiment_score":0.2537948489189148},{"text":"Perfect.","start":34.10894,"end":34.60894,"sentiment":"positive","sentiment_score":0.4539255201816559},{"text":"Just","start":35.148937,"end":35.54894,"sentiment":"neutral","sentiment_score":0.22247302532196045}],"sentiment":"neutral","sentiment_score":0.3100644648075104,"channel":1,"num_words":3,"start":33.628937,"end":35.54894},{"sentences":[{"text":"Alrighty.","start":35.31,"end":35.81,"sentiment":"positive","sentiment_score":0.34399569034576416}],"sentiment":"positive","sentiment_score":0.34399569034576416,"channel":0,"num_words":1,"start":35.31,"end":35.81},{"sentences":[{"text":"yeah.","start":35.70894,"end":36.10894,"sentiment":"neutral","sentiment_score":0.24811702966690063},{"text":"Alright.","start":36.10894,"end":36.42894,"sentiment":"positive","sentiment_score":0.36704251170158386},{"text":"Thank you.","start":36.42894,"end":36.828938,"sentiment":"positive","sentiment_score":0.6003820896148682},{"text":"Bye.","start":36.828938,"end":37.328938,"sentiment":"neutral","sentiment_score":0.30308958888053894}],"sentiment":"positive","sentiment_score":0.42380266189575194,"channel":1,"num_words":5,"start":35.70894,"end":37.328938},{"sentences":[{"text":"Bye.","start":37.31,"end":37.81,"sentiment":"neutral","sentiment_score":0.1250220239162445}],"sentiment":"neutral","sentiment_score":0.1250220239162445,"channel":0,"num_words":1,"start":37.31,"end":37.81}]},"summary":{"result":"success","short":"The customer is trying to schedule a flu vaccine appointment and the agent is trying to help him find a suitable time. The agent suggests coming early and late after the vaccine appointment, but the customer is hesitant and ultimately decides to come later."},"intents":{"segments":[{"text":"Do you wanna come get your flu vaccination? One moment, please.","start_word":7,"end_word":17,"intents":[{"intent":"Get flu vaccination","confidence_score":0.042165447},{"intent":"Schedule appointment","confidence_score":0.09522286}]},{"text":"let me check my diary. I've got international nurses there in fifteen minutes. Oh, okay.","start_word":20,"end_word":34,"intents":[{"intent":"Check diary","confidence_score":0.987583}]},{"text":"I give up to 10:30 ish. Alright. Perfect.","start_word":84,"end_word":91,"intents":[{"intent":"Confirm appointment time","confidence_score":0.13281555}]},{"text":"Thank you.","start_word":96,"end_word":97,"intents":[{"intent":"Express gratitude","confidence_score":0.23925504}]}]},"sentiments":{"segments":[{"text":"Hi. Hi, Mike. Are you free now? Do you wanna come get your flu vaccination? One moment, please. Just Yeah? let me check my diary. I've got international nurses there in fifteen minutes. Oh, okay. So you can do it after that. That's fine. Or Yeah. if you wanna How about come down now and then get that done then no. do you Might be a bit no. squeezy Time Okay. was how how could you do it straight after? So I don't know. I give up to 10:30 ish. Alright.","start_word":0,"end_word":90,"sentiment":"neutral","sentiment_score":0.03631565719842911},{"text":"Perfect.","start_word":91,"end_word":91,"sentiment":"positive","sentiment_score":0.4539255201816559},{"text":"Just Alrighty. yeah.","start_word":92,"end_word":94,"sentiment":"neutral","sentiment_score":0.29924142360687256},{"text":"Alright. Thank you.","start_word":95,"end_word":97,"sentiment":"positive","sentiment_score":0.4774143695831299},{"text":"Bye. Bye.","start_word":98,"end_word":99,"sentiment":"neutral","sentiment_score":0.23516112565994263}],"average":{"sentiment":"neutral","sentiment_score":0.08004294785877202}}}}