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Ronald confirms the date and mentions that they last spoke on February of this year. The customer agrees to be contacted at 8am the next day and thanks Ronald before ending the call."},"intents":{"segments":[{"text":"And Actually, during that time, is that correct? will you be able to contact me tomorrow? Tomorrow.","start_word":53,"end_word":69,"intents":[{"intent":"Contact and confirm contact time","confidence_score":0.00028571207}]},{"text":"I can call you back tomorrow. Thank you.","start_word":87,"end_word":94,"intents":[{"intent":"Call back tomorrow","confidence_score":0.4348954}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.09225424379110336},{"text":"Good afternoon.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.3785865306854248},{"text":"Herman, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":4,"end_word":15,"sentiment":"neutral","sentiment_score":0.27111169695854187},{"text":"That's good. Thanks. Alright. Okay. That's wonderful.","start_word":16,"end_word":22,"sentiment":"positive","sentiment_score":0.6012774705886841},{"text":"Hammond, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year. Okay. And Actually, during that time, is that correct? will you be able to contact me tomorrow? Tomorrow. Yeah. Oh, Tomorrow yeah. morning. Tomorrow morning. Yeah. Around Yes, eight. sir. Okay. Yeah. Okay. Thanks. Okay. I can call you back tomorrow.","start_word":23,"end_word":92,"sentiment":"neutral","sentiment_score":0.03969675302505493},{"text":"Thank you.","start_word":93,"end_word":94,"sentiment":"positive","sentiment_score":0.42807960510253906}],"average":{"sentiment":"neutral","sentiment_score":0.15153279569413927}}}}