{"metadata":{"transaction_key":"deprecated","request_id":"019e712b-dd2d-7c32-969d-6bb9863a220f","sha256":"590ee7a8c0647e3ba89273c612a3439bf5a41b80dde2ece51d593449e2748152","created":"2026-05-29T00:39:21.838Z","duration":22.895937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":76,"output_tokens":49},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":87,"output_tokens":87},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":87,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Yeah. That's fine. I can organize that. Not a problem at all. Okay. No worries at all. Thank you. Bye.","confidence":1.0,"words":[{"word":"hello","start":2.72,"end":3.22,"confidence":0.83447266,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.017369695007801056},{"word":"yeah","start":12.830875,"end":13.070875,"confidence":0.94750977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10901299864053726},{"word":"that's","start":13.070875,"end":13.310875,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2406518757343292},{"word":"fine","start":13.310875,"end":13.550875,"confidence":0.99902344,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.25828853249549866},{"word":"i","start":13.550875,"end":13.7108755,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2521892786026001},{"word":"can","start":13.7108755,"end":14.030875,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2735104262828827},{"word":"organize","start":14.030875,"end":14.430876,"confidence":1.0,"punctuated_word":"organize","sentiment":"neutral","sentiment_score":0.287700891494751},{"word":"that","start":14.430876,"end":14.670876,"confidence":0.9926758,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.24689126014709473},{"word":"not","start":14.670876,"end":14.830875,"confidence":1.0,"punctuated_word":"Not","sentiment":"positive","sentiment_score":0.4507714807987213},{"word":"a","start":14.830875,"end":14.910875,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3688853085041046},{"word":"problem","start":14.910875,"end":15.230875,"confidence":1.0,"punctuated_word":"problem","sentiment":"positive","sentiment_score":0.4310235381126404},{"word":"at","start":15.230875,"end":15.390875,"confidence":1.0,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.4511148035526275},{"word":"all","start":15.390875,"end":15.890875,"confidence":1.0,"punctuated_word":"all.","sentiment":"positive","sentiment_score":0.5216699242591858},{"word":"okay","start":17.950874,"end":18.350876,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.24223780632019043},{"word":"no","start":18.350876,"end":18.590876,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2774854004383087},{"word":"worries","start":18.590876,"end":18.910875,"confidence":1.0,"punctuated_word":"worries","sentiment":"neutral","sentiment_score":0.2944769859313965},{"word":"at","start":18.910875,"end":19.070875,"confidence":0.9970703,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.34340447187423706},{"word":"all","start":19.070875,"end":19.390875,"confidence":1.0,"punctuated_word":"all.","sentiment":"positive","sentiment_score":0.3997511565685272},{"word":"thank","start":19.390875,"end":19.630875,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7705053091049194},{"word":"you","start":19.630875,"end":19.950874,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.688750147819519},{"word":"bye","start":19.950874,"end":20.450874,"confidence":0.98950195,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4521554112434387}],"paragraphs":{"transcript":"\nHello? Yeah. That's fine. I can organize that. Not a problem at all.\n\nOkay. No worries at all. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.017369695007801056},{"text":"Yeah.","start":12.830875,"end":13.070875,"sentiment":"neutral","sentiment_score":0.10901299864053726},{"text":"That's fine.","start":13.070875,"end":13.550875,"sentiment":"neutral","sentiment_score":0.24947020411491394},{"text":"I can organize that.","start":13.550875,"end":14.670876,"sentiment":"neutral","sentiment_score":0.2650729641318321},{"text":"Not a problem at all.","start":14.670876,"end":15.890875,"sentiment":"positive","sentiment_score":0.44469301104545594}],"sentiment":"neutral","sentiment_score":0.3006984625871365,"num_words":13,"start":2.72,"end":15.890875},{"sentences":[{"text":"Okay.","start":17.950874,"end":18.350876,"sentiment":"neutral","sentiment_score":0.24223780632019043},{"text":"No worries at all.","start":18.350876,"end":19.390875,"sentiment":"neutral","sentiment_score":0.32877950370311737},{"text":"Thank you.","start":19.390875,"end":19.950874,"sentiment":"positive","sentiment_score":0.7296277284622192},{"text":"Bye.","start":19.950874,"end":20.450874,"sentiment":"positive","sentiment_score":0.4521554112434387}],"sentiment":"positive","sentiment_score":0.43359583616256714,"num_words":8,"start":17.950874,"end":20.450874}]}}]},{"alternatives":[{"transcript":"Hey, Dana. It's Jane has called in. Are you is someone from the office able to let them in down to, like, the garage, the parking? Beautiful. They're there now. Perfect. Thank you. Bye.","confidence":0.99316406,"words":[{"word":"hey","start":2.1599998,"end":2.48,"confidence":0.7866211,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.041904158890247345},{"word":"dana","start":2.48,"end":2.98,"confidence":0.8911133,"punctuated_word":"Dana.","sentiment":"neutral","sentiment_score":0.02922983467578888},{"word":"it's","start":4.08,"end":4.24,"confidence":0.70202637,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.02302635833621025},{"word":"jane","start":4.24,"end":4.64,"confidence":0.123046875,"punctuated_word":"Jane","sentiment":"neutral","sentiment_score":0.012584632262587547},{"word":"has","start":4.64,"end":5.14,"confidence":0.21398926,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.016341812908649445},{"word":"called","start":5.2799997,"end":5.68,"confidence":0.67529297,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.015613682568073273},{"word":"in","start":5.68,"end":6.08,"confidence":0.986084,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.013665225356817244},{"word":"are","start":6.08,"end":6.24,"confidence":0.7128906,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.007975052110850811},{"word":"you","start":6.24,"end":6.3199997,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00827757827937603},{"word":"is","start":6.48,"end":6.72,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0059405118227005005},{"word":"someone","start":6.72,"end":7.04,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.012618618085980415},{"word":"from","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.01780659705400467},{"word":"the","start":7.2799997,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020622264593839645},{"word":"office","start":7.3599997,"end":7.68,"confidence":0.9892578,"punctuated_word":"office","sentiment":"neutral","sentiment_score":0.01987074688076973},{"word":"able","start":7.68,"end":7.9199996,"confidence":0.99902344,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.014051869511604307},{"word":"to","start":7.9199996,"end":8.42,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01722142845392227},{"word":"let","start":8.639999,"end":8.88,"confidence":0.72314453,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.02141190506517887},{"word":"them","start":8.88,"end":9.2,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.014597995206713676},{"word":"in","start":9.2,"end":9.44,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.021538322791457176},{"word":"down","start":9.44,"end":9.76,"confidence":0.99609375,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.012844208627939224},{"word":"to","start":9.76,"end":9.92,"confidence":0.9733887,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.011279672384262083},{"word":"like","start":9.92,"end":10.24,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.008058878593146801},{"word":"the","start":10.24,"end":10.559999,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014509348198771477},{"word":"garage","start":10.559999,"end":11.059999,"confidence":0.77319336,"punctuated_word":"garage,","sentiment":"neutral","sentiment_score":0.009578470140695572},{"word":"the","start":11.2,"end":11.36,"confidence":0.90625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010380391031503676},{"word":"parking","start":11.36,"end":11.86,"confidence":0.99902344,"punctuated_word":"parking?","sentiment":"neutral","sentiment_score":0.012532604858279228},{"word":"beautiful","start":16.020874,"end":16.520874,"confidence":0.97094727,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.7587436437606812},{"word":"they're","start":16.580875,"end":16.820875,"confidence":0.68273926,"punctuated_word":"They're","sentiment":"positive","sentiment_score":0.5201618075370789},{"word":"there","start":16.820875,"end":17.060875,"confidence":0.9941406,"punctuated_word":"there","sentiment":"positive","sentiment_score":0.46997711062431335},{"word":"now","start":17.060875,"end":17.560875,"confidence":0.99316406,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.4870259165763855},{"word":"perfect","start":19.780874,"end":20.260876,"confidence":0.9980469,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.7018086314201355},{"word":"thank","start":20.260876,"end":20.500874,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6770741939544678},{"word":"you","start":20.500874,"end":20.740875,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5690158009529114},{"word":"bye","start":20.740875,"end":21.240875,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.16237494349479675}],"paragraphs":{"transcript":"\nHey, Dana. It's Jane has called in. Are you is someone from the office able to let them in down to, like, the garage, the parking? Beautiful. They're there now.\n\nPerfect. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Dana.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.03556699678301811},{"text":"It's Jane has called in.","start":4.08,"end":6.08,"sentiment":"neutral","sentiment_score":0.01624634228646755},{"text":"Are you is someone from the office able to let them in down to, like, the garage, the parking?","start":6.08,"end":11.86,"sentiment":"neutral","sentiment_score":0.013742971773210325},{"text":"Beautiful.","start":16.020874,"end":16.520874,"sentiment":"positive","sentiment_score":0.7587436437606812},{"text":"They're there now.","start":16.580875,"end":17.560875,"sentiment":"positive","sentiment_score":0.4923882782459259}],"sentiment":"neutral","sentiment_score":0.08831302157292763,"num_words":30,"start":2.1599998,"end":17.560875},{"sentences":[{"text":"Perfect.","start":19.780874,"end":20.260876,"sentiment":"positive","sentiment_score":0.7018086314201355},{"text":"Thank you.","start":20.260876,"end":20.740875,"sentiment":"positive","sentiment_score":0.6230449974536896},{"text":"Bye.","start":20.740875,"end":21.240875,"sentiment":"neutral","sentiment_score":0.16237494349479675}],"sentiment":"positive","sentiment_score":0.5275683924555779,"num_words":4,"start":19.780874,"end":21.240875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey, Dana.\n\nChannel 0: Hello?\n\nChannel 1: It's Jane has called in. Are you is someone from the office able to let them in down to, like, the garage, the parking?\n\nChannel 0: Yeah. That's fine. I can organize that. Not a problem at all.\n\nChannel 1: Beautiful. They're there now.\n\nChannel 0: Okay. No worries at all. Thank you.\n\nChannel 1: Perfect.\n\nChannel 0: Bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Dana.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.03556699678301811}],"sentiment":"neutral","sentiment_score":0.03556699678301811,"channel":1,"num_words":2,"start":2.1599998,"end":2.98},{"sentences":[{"text":"Hello?","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.017369695007801056}],"sentiment":"neutral","sentiment_score":0.017369695007801056,"channel":0,"num_words":1,"start":2.72,"end":3.22},{"sentences":[{"text":"It's Jane has called in.","start":4.08,"end":6.08,"sentiment":"neutral","sentiment_score":0.01624634228646755},{"text":"Are you is someone from the office able to let them in down to, like, the garage, the parking?","start":6.08,"end":11.86,"sentiment":"neutral","sentiment_score":0.013742971773210325}],"sentiment":"neutral","sentiment_score":0.014264507296805581,"channel":1,"num_words":24,"start":4.08,"end":11.86},{"sentences":[{"text":"Yeah.","start":12.830875,"end":13.070875,"sentiment":"neutral","sentiment_score":0.10901299864053726},{"text":"That's fine.","start":13.070875,"end":13.550875,"sentiment":"neutral","sentiment_score":0.24947020411491394},{"text":"I can organize that.","start":13.550875,"end":14.670876,"sentiment":"neutral","sentiment_score":0.2650729641318321},{"text":"Not a problem at all.","start":14.670876,"end":15.890875,"sentiment":"positive","sentiment_score":0.44469301104545594}],"sentiment":"neutral","sentiment_score":0.3243091932187478,"channel":0,"num_words":12,"start":12.830875,"end":15.890875},{"sentences":[{"text":"Beautiful.","start":16.020874,"end":16.520874,"sentiment":"positive","sentiment_score":0.7587436437606812},{"text":"They're there now.","start":16.580875,"end":17.560875,"sentiment":"positive","sentiment_score":0.4923882782459259}],"sentiment":"positive","sentiment_score":0.5589771196246147,"channel":1,"num_words":4,"start":16.020874,"end":17.560875},{"sentences":[{"text":"Okay.","start":17.950874,"end":18.350876,"sentiment":"neutral","sentiment_score":0.24223780632019043},{"text":"No worries at all.","start":18.350876,"end":19.390875,"sentiment":"neutral","sentiment_score":0.32877950370311737},{"text":"Thank you.","start":19.390875,"end":19.950874,"sentiment":"positive","sentiment_score":0.7296277284622192}],"sentiment":"positive","sentiment_score":0.4309444682938712,"channel":0,"num_words":7,"start":17.950874,"end":19.950874},{"sentences":[{"text":"Perfect.","start":19.780874,"end":20.260876,"sentiment":"positive","sentiment_score":0.7018086314201355}],"sentiment":"positive","sentiment_score":0.7018086314201355,"channel":1,"num_words":1,"start":19.780874,"end":20.260876},{"sentences":[{"text":"Bye.","start":19.950874,"end":20.450874,"sentiment":"positive","sentiment_score":0.4521554112434387}],"sentiment":"positive","sentiment_score":0.4521554112434387,"channel":0,"num_words":1,"start":19.950874,"end":20.450874},{"sentences":[{"text":"Thank you.","start":20.260876,"end":20.740875,"sentiment":"positive","sentiment_score":0.6230449974536896},{"text":"Bye.","start":20.740875,"end":21.240875,"sentiment":"neutral","sentiment_score":0.16237494349479675}],"sentiment":"positive","sentiment_score":0.4694883128007253,"channel":1,"num_words":3,"start":20.260876,"end":21.240875}]},"summary":{"result":"success","short":"The customer, Jane, called the office to ask if someone could let them in to the garage and parking. The representative, Dana, said they could arrange it and Jane thanked her. They said their goodbyes and ended the call."},"intents":{"segments":[{"text":"Yeah.","start_word":27,"end_word":27,"intents":[{"intent":"Request parking assistance","confidence_score":0.10280264}]}]},"sentiments":{"segments":[{"text":"Hey, Dana. Hello? It's Jane has called in. Are you is someone from the office able to let them in down to, like, the garage, the parking? Yeah. That's fine. I can organize that.","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":0.06720679998397827},{"text":"Not a problem at all. Beautiful. They're there now.","start_word":34,"end_word":42,"sentiment":"positive","sentiment_score":0.5090681314468384},{"text":"Okay.","start_word":43,"end_word":43,"sentiment":"neutral","sentiment_score":0.24223780632019043},{"text":"No worries at all. Thank you. Perfect. Bye. Thank you.","start_word":44,"end_word":53,"sentiment":"positive","sentiment_score":0.5273789763450623},{"text":"Bye.","start_word":54,"end_word":54,"sentiment":"neutral","sentiment_score":0.21575479209423065}],"average":{"sentiment":"neutral","sentiment_score":0.23716520989078216}}}}