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you record your name and reason for calling, I'll see if this person is available. Thanks, Henry. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.007578138553071767},{"text":"Thanks, Henry.","start":15.775,"end":16.595,"sentiment":"positive","sentiment_score":0.39233100414276123},{"text":"Please stay on the line.","start":16.895,"end":18.435,"sentiment":"neutral","sentiment_score":0.035297563672065733},{"text":"I'm sorry.","start":40.629997,"end":41.37,"sentiment":"neutral","sentiment_score":-0.22015580534934998},{"text":"This person is not available.","start":41.43,"end":42.89,"sentiment":"neutral","sentiment_score":-0.28344866931438445}],"sentiment":"neutral","sentiment_score":-0.025838497125854096,"num_words":30,"start":0.48,"end":42.89},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.375,"end":47.235,"sentiment":"neutral","sentiment_score":-0.11264951793210846}],"sentiment":"neutral","sentiment_score":-0.11264951793210846,"num_words":14,"start":43.375,"end":47.235}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Henry calling from TechnoWand regarding IT services.\n\nChannel 1: Thanks, Henry. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hey, Melissa. This is Henry calling from TechnoONE. Sorry I missed you. Was just following up as we reached out last year regarding IT services, and we're told at the time that all was good. But to do try again in another twelve months.\n\nSo I was just following up to see how things are going. I'll try and call back a little bit later on. Hope to talk to you then. Cheers.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.007578138553071767}],"sentiment":"neutral","sentiment_score":0.007578138553071767,"channel":1,"num_words":16,"start":0.48,"end":4.9},{"sentences":[{"text":"Henry calling from TechnoWand regarding IT services.","start":6.3999996,"end":9.62,"sentiment":"neutral","sentiment_score":0.07616426582847323}],"sentiment":"neutral","sentiment_score":0.07616426582847323,"channel":0,"num_words":7,"start":6.3999996,"end":9.62},{"sentences":[{"text":"Thanks, Henry.","start":15.775,"end":16.595,"sentiment":"positive","sentiment_score":0.39233100414276123},{"text":"Please stay on the line.","start":16.895,"end":18.435,"sentiment":"neutral","sentiment_score":0.035297563672065733},{"text":"I'm sorry.","start":40.629997,"end":41.37,"sentiment":"neutral","sentiment_score":-0.22015580534934998},{"text":"This person is not available.","start":41.43,"end":42.89,"sentiment":"neutral","sentiment_score":-0.28344866931438445},{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.375,"end":47.235,"sentiment":"neutral","sentiment_score":-0.11264951793210846}],"sentiment":"neutral","sentiment_score":-0.08833922791693892,"channel":1,"num_words":28,"start":15.775,"end":47.235},{"sentences":[{"text":"Hey, Melissa.","start":48.475,"end":49.215,"sentiment":"neutral","sentiment_score":0.07700423151254654},{"text":"This is Henry calling from TechnoONE.","start":49.355,"end":51.195,"sentiment":"neutral","sentiment_score":0.09831607217590015},{"text":"Sorry I missed you.","start":51.195,"end":52.155,"sentiment":"neutral","sentiment_score":-0.10711312294006348},{"text":"Was just following up as we reached out last year regarding IT services, and we're told at the time that all was good.","start":52.155,"end":57.91,"sentiment":"neutral","sentiment_score":0.21673753663249637},{"text":"But to do try again in another twelve months.","start":58.13,"end":60.13,"sentiment":"neutral","sentiment_score":-0.21829944269524681}],"sentiment":"neutral","sentiment_score":0.07581183551387354,"channel":0,"num_words":44,"start":48.475,"end":60.13},{"sentences":[{"text":"So I was just following up to see how things are going.","start":60.13,"end":62.23,"sentiment":"neutral","sentiment_score":0.18356791945795217},{"text":"I'll try and call back a little bit later on.","start":62.370003,"end":64.05,"sentiment":"neutral","sentiment_score":0.1678060345351696},{"text":"Hope to talk to you then.","start":64.05,"end":65.090004,"sentiment":"positive","sentiment_score":0.4660264005263646},{"text":"Cheers.","start":65.090004,"end":65.590004,"sentiment":"positive","sentiment_score":0.3878594636917114}],"sentiment":"neutral","sentiment_score":0.24361700847231108,"channel":0,"num_words":29,"start":60.13,"end":65.590004}]},"summary":{"result":"success","short":"The TechnoWand representative Henry calls Melissa to follow up on their previous conversation about IT services. He apologizes for not being available and offers to leave an additional message or try calling again in twelve months. Henry hopes to speak to Melissa soon."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Henry calling from TechnoWand regarding IT services. Thanks, Henry.","start_word":1,"end_word":25,"intents":[{"intent":"Record call","confidence_score":0.047670193}]},{"text":"If you would like to leave an additional message, please reply after the tone. Hey, Melissa.","start_word":37,"end_word":52,"intents":[{"intent":"Leave message","confidence_score":0.8332159}]},{"text":"Was just following up as we reached out last year regarding IT services, and we're told at the time that all was good. But to do try again in another twelve months. So I was just following up to see how things are going. I'll try and call back a little bit later on. Hope to talk to you then. Cheers.","start_word":63,"end_word":123,"intents":[{"intent":"Follow up","confidence_score":0.87098324}]},{"text":"I'll try and call back a little bit later on. Hope to talk to you then.","start_word":107,"end_word":122,"intents":[{"intent":"Call back","confidence_score":0.6507511}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Henry calling from TechnoWand regarding IT services.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.03170130401849747},{"text":"Thanks, Henry.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.3923310041427612},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hey, Melissa. This is Henry calling from TechnoONE. Sorry I missed you. Was just following up as we reached out last year regarding IT services, and we're told at the time that all was good. But to do try again in another twelve months. So I was just following up to see how things are going. I'll try and call back a little bit later on.","start_word":25,"end_word":116,"sentiment":"neutral","sentiment_score":0.04170873388648033},{"text":"Hope to talk to you then. Cheers.","start_word":117,"end_word":123,"sentiment":"positive","sentiment_score":0.48241835832595825}],"average":{"sentiment":"neutral","sentiment_score":0.07629587665293952}}}}