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Good afternoon. This is Marie from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. May I know your full name, please, for me to check the account? Yeah. Sorry? N I I n y o u n g.\n\nMhmm. Okay. Is it in Young Joyce? Upon checking your account, this is already canceled? Yeah.\n\nWith the same address? Mhmm. Okay. Let me just coordinate that one to our back end team. Then is it okay if I get back to you for update then?\n\nMay I know what plan speed do you want? May I know what plan speed do you do want? Is it the basic, the standard, or the super super fast one? Standard. So that is $79.95 per month.\n\nOkay. That's the basic one. 25 Mbps, $69.95. Okay. And do you still have the router?\n\nMhmm. Connected to it? Okay. Hang on. Let me just check.\n\nOkay then. We'll coordinate this to the back end team, and I'll get back to you. Is it okay if I give you a callback within this day? Okay. Sure.\n\nYou're welcome. 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Yes. Before I had Internet with you, but I I think I disconnected for for temporary, and I'm not sure if still Internet is connected or not. So could you repeat, please? Yeah.\n\nName? Yeah. I n y o u n d j o y c e. I n y o u n g. Yeah.\n\nJ o y c e. Yes. Yes. Right. So can I connect you again?\n\nYes. The 10072841 Street. Alright. Yes. Sorry?\n\nI don't know. I think it's $10. Yeah. Yeah. No.\n\nI paid the $69.99 before. Yeah. Yeah. I have more than. Okay.\n\nSure. Okay. Thank you. 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Good afternoon. This is Marie from Airtel tech support. How can I\n\nChannel 1: Yes.\n\nChannel 0: assist you today? Mhmm.\n\nChannel 1: Yes. Before I had Internet with you, but I I think I disconnected for for temporary, and I'm not sure if still Internet is connected or not. So could you repeat, please?\n\nChannel 0: Okay. May I know your full name, please, for me to check the account?\n\nChannel 1: Yeah. Name?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I n y o u n d j o y c e.\n\nChannel 0: Sorry? N I\n\nChannel 1: I n y\n\nChannel 0: I\n\nChannel 1: o\n\nChannel 0: n\n\nChannel 1: u n g. Yeah.\n\nChannel 0: y o u n g. Mhmm.\n\nChannel 1: J o y c e.\n\nChannel 0: Okay. Is it in Young Joyce?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Upon checking your account, this is already canceled?\n\nChannel 1: Right. So can I connect you again?\n\nChannel 0: Yeah. With the same address?\n\nChannel 1: Yes. The 10072841 Street.\n\nChannel 0: Mhmm. Okay. Let me just coordinate that one to our back end team. Then is it okay if I get back to you for update\n\nChannel 1: Alright.\n\nChannel 0: then?\n\nChannel 1: Yes.\n\nChannel 0: May I know what plan speed do you\n\nChannel 1: Sorry?\n\nChannel 0: want? May I know what plan speed do you do want?\n\nChannel 1: I don't know.\n\nChannel 0: Is it the basic, the standard, or the super super\n\nChannel 1: I\n\nChannel 0: fast\n\nChannel 1: think\n\nChannel 0: one?\n\nChannel 1: it's $10. Yeah.\n\nChannel 0: Standard. So\n\nChannel 1: Yeah.\n\nChannel 0: that is $79.95 per month.\n\nChannel 1: No. I paid the $69.99 before.\n\nChannel 0: Okay. That's the basic one. 25 Mbps, $69.95.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. And do you still have the router?\n\nChannel 1: Yeah. I have more than.\n\nChannel 0: Mhmm. Connected to it? Okay. Hang on. Let me just check.\n\nOkay then. We'll coordinate this to the back end team, and I'll get back to you. Is it okay if I give you a callback\n\nChannel 1: Okay.\n\nChannel 0: within this\n\nChannel 1: Sure.\n\nChannel 0: day? Okay.\n\nChannel 1: Okay.\n\nChannel 0: Sure.\n\nChannel 1: Thank you. Yeah.\n\nChannel 0: You're welcome. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.21678689122200012},{"text":"Good afternoon.","start":1.92,"end":2.74,"sentiment":"positive","sentiment_score":0.45014476776123047},{"text":"This is Marie from Airtel tech support.","start":2.8799999,"end":5.38,"sentiment":"positive","sentiment_score":0.4319370687007904},{"text":"How can I","start":6.24,"end":6.7999997,"sentiment":"positive","sentiment_score":0.3516407509644826}],"sentiment":"positive","sentiment_score":0.39965832004180324,"channel":0,"num_words":13,"start":1.52,"end":6.7999997},{"sentences":[{"text":"Yes.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.25480714440345764}],"sentiment":"neutral","sentiment_score":0.25480714440345764,"channel":1,"num_words":1,"start":6.7999997,"end":7.2999997},{"sentences":[{"text":"assist you 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then.","start":152.705,"end":153.345,"sentiment":"neutral","sentiment_score":0.05913820117712021},{"text":"We'll coordinate this to the back end team, and I'll get back to you.","start":153.345,"end":156.705,"sentiment":"neutral","sentiment_score":0.09604184648820333},{"text":"Is it okay if I give you a callback","start":156.705,"end":158.405,"sentiment":"neutral","sentiment_score":0.06732941956983672}],"sentiment":"neutral","sentiment_score":0.08275308117270469,"channel":0,"num_words":25,"start":152.705,"end":158.405},{"sentences":[{"text":"Okay.","start":158.68501,"end":159.18501,"sentiment":"neutral","sentiment_score":0.05241706594824791}],"sentiment":"neutral","sentiment_score":0.05241706594824791,"channel":1,"num_words":1,"start":158.68501,"end":159.18501},{"sentences":[{"text":"within 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you.","start":161.20486,"end":162.02487,"sentiment":"positive","sentiment_score":0.44036100804805756},{"text":"Yeah.","start":162.24487,"end":162.74487,"sentiment":"neutral","sentiment_score":0.31105470657348633}],"sentiment":"positive","sentiment_score":0.3972589075565338,"channel":1,"num_words":3,"start":161.20486,"end":162.74487},{"sentences":[{"text":"You're welcome.","start":162.625,"end":163.365,"sentiment":"positive","sentiment_score":0.4860966205596924},{"text":"Bye for now.","start":163.425,"end":164.485,"sentiment":"neutral","sentiment_score":0.29185648759206134}],"sentiment":"positive","sentiment_score":0.36955254077911376,"channel":0,"num_words":5,"start":162.625,"end":164.485}]},"summary":{"result":"success","short":"A customer calls Airtel tech support to inquire about their internet connection. The representative confirms that the customer's account is canceled and asks for their name and address. The customer provides their information and the representative promises to coordinate with the back end team and call them back."},"intents":{"segments":[{"text":"Before I had Internet with you, but I I think I disconnected for for temporary, and I'm not sure if still Internet is connected or not. So could you repeat, please?","start_word":19,"end_word":49,"intents":[{"intent":"Check internet connection","confidence_score":0.2761713}]},{"text":"Let me just coordinate that one to our back end team. Then is it okay if I get back to you for update Alright. then? Yes.","start_word":138,"end_word":163,"intents":[{"intent":"Connect with back end team","confidence_score":0.020496821}]},{"text":"And do you still have the router? Yeah.","start_word":228,"end_word":235,"intents":[{"intent":"Coordinate router connection","confidence_score":0.06550072}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.21678689122200012},{"text":"Good afternoon. This is Marie from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.42993319034576416},{"text":"How can I assist Yes. you today? Mhmm. Yes. Before I had Internet with you, but I I think I disconnected for for temporary, and I'm not sure if still Internet is connected or not. So could you repeat, please? Okay. May I know your full name, please, for me to check the account? Yeah. Name? Yeah. Yeah. I n y o u n d j o y c e. Sorry? N I I n y I o n u n g. Yeah. y o u n g. Mhmm. J o y c e. Okay. Is it in Young Joyce? Yes. Yes. Upon checking your account, this is already canceled? Right. So can I connect you again? Yeah. With the same address? Yes. The 10072841 Street. Mhmm. Okay. Let me just coordinate that one to our back end team. Then is it okay if I get back to you for update Alright. then? Yes. May I know what plan speed do you Sorry? want? May I know what plan speed do you do want? I don't know. Is it the basic, the standard, or the super super I fast think one? it's $10. Yeah. Standard. So Yeah. that is $79.95 per month. No. I paid the $69.99 before. Okay. That's the basic one. 25 Mbps, $69.95. Yeah. Okay. And do you still have the router? Yeah. I have more than. Mhmm. Connected to it? Okay. Hang on. Let me just check. Okay then. We'll coordinate this to the back end team, and I'll get back to you. Is it okay if I give you a callback Okay. within this Sure. day? Okay. Okay. Sure.","start_word":10,"end_word":283,"sentiment":"neutral","sentiment_score":0.007658398244529963},{"text":"Thank you.","start_word":284,"end_word":285,"sentiment":"positive","sentiment_score":0.42506706714630127},{"text":"Yeah.","start_word":286,"end_word":286,"sentiment":"neutral","sentiment_score":0.31105470657348633},{"text":"You're welcome. Bye for now.","start_word":287,"end_word":291,"sentiment":"positive","sentiment_score":0.4082351624965668}],"average":{"sentiment":"neutral","sentiment_score":0.032881376478407116}}}}