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hi, Conrad. Good morning. Conrad, this is Andrew from Vigilance AI. I hope your injuries have already healed. Conrad?\n\nOh, yeah. Conrad, I'm calling back. You know, before, we have a scheduled demo that you were in a spinal cord injury as you have mentioned. So we actually rescheduled it, but we haven't heard from you then. So I was just calling back to see if now we can maybe schedule a really quick demo with our CTO if you have any availability.\n\nOh, yeah. Certainly. Would you be available Thursday next week, Conrad? Oh, Alright. Well, do you have any date in mind that maybe we could see if we could adjust to that?\n\nYour, you know, comfortable date next week? Let's say would you be available Friday next week? Okay. Are are you available in the morning, or do you prefer to be in the afternoon, Conrad? 10:30.\n\nOkay. Well, Conrad, I'm going to send you our calendar invite after this. And, yeah, I'll schedule it in 10:30 Friday, if it's if that sounds okay with you. Alright. Also, on that calendar, if you could please just click and confirm, that way you will also be notified.\n\nBut I will also send you an email before so that we could remind you about the appointment. Alright? Alright. Thank you as well, Conrad. You have a great day, mate.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Conrad.","start":3.4399998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.2168649584054947},{"text":"Good morning.","start":5.3599997,"end":6.02,"sentiment":"positive","sentiment_score":0.5412319600582123},{"text":"Conrad, this is Andrew from Vigilance AI.","start":6.8799996,"end":9.38,"sentiment":"neutral","sentiment_score":0.33307198115757536},{"text":"I hope your injuries have already healed.","start":9.44,"end":11.86,"sentiment":"neutral","sentiment_score":0.30784170755318235},{"text":"Conrad?","start":17.295,"end":17.795,"sentiment":"neutral","sentiment_score":0.08314003050327301}],"sentiment":"neutral","sentiment_score":0.3151297323405743,"num_words":20,"start":3.4399998,"end":17.795},{"sentences":[{"text":"Oh, yeah.","start":21.775002,"end":22.595001,"sentiment":"neutral","sentiment_score":0.03269012086093426},{"text":"Conrad, I'm calling 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yeah.","start":62.975002,"end":63.795002,"sentiment":"neutral","sentiment_score":0.053308431059122086},{"text":"Certainly.","start":63.935,"end":64.435,"sentiment":"neutral","sentiment_score":0.07935057580471039},{"text":"Would you be available Thursday next week, Conrad?","start":64.575,"end":68.835,"sentiment":"neutral","sentiment_score":0.035593631910160184},{"text":"Oh, Alright.","start":89.04,"end":100.345,"sentiment":"neutral","sentiment_score":0.019029405899345875},{"text":"Well, do you have any date in mind that maybe we could see if we could adjust to that?","start":100.345,"end":107.485,"sentiment":"neutral","sentiment_score":0.03969158242015462}],"sentiment":"neutral","sentiment_score":0.0394661053433083,"num_words":32,"start":62.975002,"end":107.485},{"sentences":[{"text":"Your, you know, comfortable date next week?","start":107.705,"end":111.59,"sentiment":"neutral","sentiment_score":0.022563705486910685},{"text":"Let's say would you be available Friday next 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I can hear you now. Yeah. Perhaps probably next week. Probably not. I'm gonna be getting some checkups on my phone. So, yeah, if you wanted to do a Thursday, then I would have to do the '24. I the only thing store afterwards. Yep. Yeah. So the iPhone store, you can. Anything from 10:30 onwards, my calendar's clean. Yep. 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I can hear you now. Yeah. Perhaps probably next week. Probably not.\n\nI'm gonna be getting some checkups on my phone. So, yeah, if you wanted to do a Thursday, then I would have to do the '24. I the only thing store afterwards. Yep. Yeah.\n\nSo the iPhone store, you can. Anything from 10:30 onwards, my calendar's clean. Yep. 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Good morning. Conrad, this is Andrew from Vigilance AI. I hope your injuries have already healed. Conrad?\n\nChannel 1: Sorry. I can hear you now.\n\nChannel 0: Oh, yeah. Conrad, I'm calling back. You know, before, we have a scheduled demo that you were in a spinal cord injury as you have mentioned. So we actually rescheduled it, but we haven't heard from you then. So I was just calling back to see if now we can maybe schedule a really quick demo with our CTO if you have any availability.\n\nChannel 1: Yeah. Perhaps probably next week.\n\nChannel 0: Oh, yeah. Certainly. Would you be available Thursday next week, Conrad?\n\nChannel 1: Probably not. I'm gonna be getting some checkups on my phone.\n\nChannel 0: Oh,\n\nChannel 1: So, yeah, if you wanted to do a Thursday, then I would have to do the '24.\n\nChannel 0: Alright. Well, do you have any date in mind that maybe we could see if we could adjust to that? Your, you know, comfortable date next week?\n\nChannel 1: I the only thing store afterwards.\n\nChannel 0: Let's say would you be available Friday next week?\n\nChannel 1: Yep. Yeah. So the iPhone store, you can.\n\nChannel 0: Okay. Are are you available in the morning, or do you prefer to be in the afternoon, Conrad?\n\nChannel 1: Anything from 10:30 onwards, my calendar's clean.\n\nChannel 0: 10:30. Okay. Well, Conrad, I'm going to send you our calendar invite after this. And, yeah, I'll schedule it in 10:30 Friday, if it's if that sounds\n\nChannel 1: Yep.\n\nChannel 0: okay with you.\n\nChannel 1: That sounds fine.\n\nChannel 0: Alright. Also, on that calendar, if you could please just click and confirm, that way you will also be notified. But I will also send you an email before so that we could remind you about the appointment. Alright? Alright.\n\nThank you as well, Conrad. You have a great day, mate. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Conrad.","start":3.4399998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.2168649584054947},{"text":"Good morning.","start":5.3599997,"end":6.02,"sentiment":"positive","sentiment_score":0.5412319600582123},{"text":"Conrad, this is Andrew from Vigilance AI.","start":6.8799996,"end":9.38,"sentiment":"neutral","sentiment_score":0.33307198115757536},{"text":"I hope your injuries have already healed.","start":9.44,"end":11.86,"sentiment":"neutral","sentiment_score":0.30784170755318235},{"text":"Conrad?","start":17.295,"end":17.795,"sentiment":"neutral","sentiment_score":0.08314003050327301}],"sentiment":"neutral","sentiment_score":0.3151297323405743,"channel":0,"num_words":20,"start":3.4399998,"end":17.795},{"sentences":[{"text":"Sorry.","start":18.654999,"end":19.055,"sentiment":"neutral","sentiment_score":-0.06803487241268158},{"text":"I can hear you 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fine.","start":161.905,"end":163.125,"sentiment":"neutral","sentiment_score":0.26001941164334613}],"sentiment":"neutral","sentiment_score":0.26001941164334613,"channel":1,"num_words":3,"start":161.905,"end":163.125},{"sentences":[{"text":"Alright.","start":163.95,"end":164.45,"sentiment":"neutral","sentiment_score":0.2275744378566742},{"text":"Also, on that calendar, if you could please just click and confirm, that way you will also be notified.","start":165.47,"end":171.65,"sentiment":"neutral","sentiment_score":0.21349908568357168},{"text":"But I will also send you an email before so that we could remind you about the appointment.","start":172.11,"end":177.055,"sentiment":"neutral","sentiment_score":0.18391057600577673},{"text":"Alright?","start":177.11499,"end":177.61499,"sentiment":"neutral","sentiment_score":0.15058976411819458},{"text":"Alright.","start":183.19499,"end":183.69499,"sentiment":"neutral","sentiment_score":0.28112488985061646}],"sentiment":"neutral","sentiment_score":0.2006540521979332,"channel":0,"num_words":40,"start":163.95,"end":183.69499},{"sentences":[{"text":"Thank you as well, Conrad.","start":183.83499,"end":185.215,"sentiment":"positive","sentiment_score":0.5411725282669068},{"text":"You have a great day, mate.","start":185.915,"end":187.215,"sentiment":"positive","sentiment_score":0.6654323140780131},{"text":"Bye bye.","start":187.515,"end":188.25499,"sentiment":"neutral","sentiment_score":0.24550408869981766}],"sentiment":"positive","sentiment_score":0.553035746400173,"channel":0,"num_words":13,"start":183.83499,"end":188.25499}]},"summary":{"result":"success","short":"An agent from claimance AI called Conrad to reschedule a demo for his spinal cord injury. The agent asked if Conrad would be available next week and they discussed a Thursday appointment. The agent also sent a calendar invite and asked Conrad to confirm the appointment before the appointment."},"intents":{"segments":[{"text":"Conrad, I'm calling back. You know, before, we have a scheduled demo that you were in a spinal cord injury as you have mentioned. So we actually rescheduled it, but we haven't heard from you then. So I was just calling back to see if now we can maybe schedule a really quick demo with our CTO if you have any availability. Yeah.","start_word":28,"end_word":90,"intents":[{"intent":"Schedule demo","confidence_score":0.5027221}]},{"text":"Well, do you have any date in mind that maybe we could see if we could adjust to that?","start_word":136,"end_word":154,"intents":[{"intent":"Adjust appointment","confidence_score":0.2792689}]},{"text":"Also, on that calendar, if you could please just click and confirm, that way you will also be notified. But I will also send you an email before so that we could remind you about the appointment. Alright? Alright.","start_word":245,"end_word":283,"intents":[{"intent":"Confirm appointment","confidence_score":0.15296857}]}]},"sentiments":{"segments":[{"text":"Oh, hi, Conrad.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.21924349665641785},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.5470126271247864},{"text":"Conrad, this is Andrew from Vigilance AI. I hope your injuries have already healed. Conrad? Sorry. I can hear you now. Oh, yeah. Conrad, I'm calling back. You know, before, we have a scheduled demo that you were in a spinal cord injury as you have mentioned. So we actually rescheduled it, but we haven't heard from you then. So I was just calling back to see if now we can maybe schedule a really quick demo with our CTO if you have any availability. Yeah. Perhaps probably next week. Oh, yeah. Certainly. Would you be available Thursday next week, Conrad? Probably not. I'm gonna be getting some checkups on my phone. Oh, So, yeah, if you wanted to do a Thursday, then I would have to do the '24. Alright. Well, do you have any date in mind that maybe we could see if we could adjust to that? Your, you know, comfortable date next week? I the only thing store afterwards. Let's say would you be available Friday next week? Yep. Yeah. So the iPhone store, you can. Okay. Are are you available in the morning, or do you prefer to be in the afternoon, Conrad? Anything from 10:30 onwards, my calendar's clean. 10:30. Okay. Well, Conrad, I'm going to send you our calendar invite after this. And, yeah, I'll schedule it in 10:30 Friday, if it's if that sounds okay Yep. with you. That sounds fine. Alright. Also, on that calendar, if you could please just click and confirm, that way you will also be notified. But I will also send you an email before so that we could remind you about the appointment. Alright? Alright.","start_word":5,"end_word":283,"sentiment":"neutral","sentiment_score":0.060371700674295425},{"text":"Thank you as well, Conrad. You have a great day, mate.","start_word":284,"end_word":294,"sentiment":"positive","sentiment_score":0.6081698536872864},{"text":"Bye bye.","start_word":295,"end_word":296,"sentiment":"neutral","sentiment_score":0.27536675333976746}],"average":{"sentiment":"neutral","sentiment_score":0.09135190281299276}}}}