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Am I speaking with Amal Tandon? Yeah. Is it okay if I put you on hold? Let me just check the account. Okay. Hang on. Hello, Amal? Yes. Thank you for waiting. So after coordinating with our back end team, they said that the issue regarding the Gayo IP location has now been resolved. So can we do, like, a speed test using the speedtest.net? Then yep. Mhmm. Then once the test is done, please check the result and confirm that the country now shows Australia instead of The US. That will indicate that the IP location has now been corrected. Mhmm. Mhmm. And you can also verify your IP location by going to iplocation.net and checking your IP address there. It should now show Australia, which means the previous IP mismatch has been fixed. Mhmm. Okay. Sure. Mhmm. It's the country. Mhmm. Yeah. I it's iplocation.net. For you to check the IP address, you should copy paste the IP address. Mhmm. Mhmm. Yeah. Sure. So regarding the are you also experiencing this on your TV? Device. Mhmm. So we recommend refreshing or restarting the streaming app, sir, your TV device so it can detect the updated IP location or, like, reinstall the app or clear cache, clear history. Mhmm. Yeah. Yeah. Mhmm. Yeah. I think it just needed a refresh for it to detect the new IP. Mhmm. Sure. Okay. I see. Have you done clearing the cache? Mhmm. Okay. So you already reinstalled the app, and it's still showing that? Okay. I see. I think you should contact the application provider directly. Regarding this? No. I think you should contact the like, log a ticket to the Amazon app regarding this. Mhmm. Yeah. Mhmm. Because I'm yeah. Yeah. Okay. But yeah. Just advise them that you're still getting the I'm traveling error even though the IP location is correct. You mean the speed test link earlier? Okay. So for the speed test, it's the speed test by Oakley Ocla. Sorry. Yeah. And for the I IP location.net. Yeah. Yeah. I suggest you contact directly the TV streaming provider or the application. Then just give us a callback then if you have any more question or issues regarding the Internet. Okay. Thank you. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Okay.\n\nI see. May I know how did you know about the incorrect IP location? Okay. I see. Am I speaking with Amal Tandon?\n\nYeah. Is it okay if I put you on hold? Let me just check the account. Okay. Hang on.\n\nHello, Amal? Yes. Thank you for waiting. So after coordinating with our back end team, they said that the issue regarding the Gayo IP location has now been resolved. So can we do, like, a speed test using the speedtest.net?\n\nThen yep. Mhmm. Then once the test is done, please check the result and confirm that the country now shows Australia instead of The US. That will indicate that the IP location has now been corrected. Mhmm.\n\nMhmm. And you can also verify your IP location by going to iplocation.net and checking your IP address there. It should now show Australia, which means the previous IP mismatch has been fixed. Mhmm. Okay.\n\nSure. Mhmm. It's the country. Mhmm. Yeah.\n\nI it's iplocation.net. For you to check the IP address, you should copy paste the IP address. Mhmm. Mhmm. Yeah.\n\nSure. So regarding the are you also experiencing this on your TV? Device. Mhmm. So we recommend refreshing or restarting the streaming app, sir, your TV device so it can detect the updated IP location or, like, reinstall the app or clear cache, clear history.\n\nMhmm. Yeah. Yeah. Mhmm. Yeah.\n\nI think it just needed a refresh for it to detect the new IP. Mhmm. Sure. Okay. I see.\n\nHave you done clearing the cache? Mhmm. Okay. So you already reinstalled the app, and it's still showing that? Okay.\n\nI see. I think you should contact the application provider directly. Regarding this? No. I think you should contact the like, log a ticket to the Amazon app regarding this.\n\nMhmm. Yeah. Mhmm. Because I'm yeah. Yeah.\n\nOkay. But yeah. Just advise them that you're still getting the I'm traveling error even though the IP location is correct. You mean the speed test link earlier? Okay.\n\nSo for the speed test, it's the speed test by Oakley Ocla. Sorry. Yeah. And for the I IP location.net. Yeah.\n\nYeah. I suggest you contact directly the TV streaming provider or the application. Then just give us a callback then if you have any more question or issues regarding the Internet. Okay. Thank you.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.1899527758359909},{"text":"Good afternoon.","start":2.32,"end":3.06,"sentiment":"positive","sentiment_score":0.42202886939048767},{"text":"This is Maureen from Airtel tech support.","start":3.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.3297945261001587},{"text":"How can I assist you today?","start":5.68,"end":7.14,"sentiment":"positive","sentiment_score":0.3386297971010208},{"text":"Okay.","start":42.905,"end":43.145,"sentiment":"neutral","sentiment_score":-0.07240919023752213}],"sentiment":"neutral","sentiment_score":0.3118789288050988,"num_words":17,"start":1.92,"end":43.145},{"sentences":[{"text":"I see.","start":43.145,"end":43.805,"sentiment":"neutral","sentiment_score":-0.09845560789108276},{"text":"May I know how did you know about the incorrect IP 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cache?","start":505.695,"end":508.915,"sentiment":"neutral","sentiment_score":-0.020212050527334213},{"text":"Mhmm.","start":510.73502,"end":511.23502,"sentiment":"neutral","sentiment_score":-0.010076865553855896},{"text":"Okay.","start":512.335,"end":512.735,"sentiment":"neutral","sentiment_score":-0.008055446669459343},{"text":"So you already reinstalled the app, and it's still showing that?","start":512.735,"end":516.435,"sentiment":"neutral","sentiment_score":-0.02748813759535551},{"text":"Okay.","start":532.82495,"end":533.225,"sentiment":"neutral","sentiment_score":-0.02239282988011837}],"sentiment":"neutral","sentiment_score":-0.023208347940817477,"num_words":20,"start":505.695,"end":533.225},{"sentences":[{"text":"I see.","start":533.225,"end":533.805,"sentiment":"neutral","sentiment_score":-0.02016561571508646},{"text":"I think you should contact the application provider directly.","start":534.58496,"end":541.64496,"sentiment":"neutral","sentiment_score":-0.031262088980939656},{"text":"Regarding this?","start":544.58496,"end":547.33,"sentiment":"neutral","sentiment_score":-0.01171824336051941},{"text":"No.","start":548.35,"end":548.75,"sentiment":"neutral","sentiment_score":-0.10338082909584044},{"text":"I think you should contact the like, log a ticket to the Amazon app regarding this.","start":548.75,"end":558.105,"sentiment":"neutral","sentiment_score":-0.08593846950680017}],"sentiment":"neutral","sentiment_score":-0.06078409533947706,"num_words":30,"start":533.225,"end":558.105},{"sentences":[{"text":"Mhmm.","start":558.425,"end":558.925,"sentiment":"neutral","sentiment_score":-0.00006722379475831985},{"text":"Yeah.","start":560.26495,"end":560.76495,"sentiment":"neutral","sentiment_score":0.033873286098241806},{"text":"Mhmm.","start":562.185,"end":562.685,"sentiment":"neutral","sentiment_score":0.04312997683882713},{"text":"Because I'm yeah.","start":562.985,"end":564.445,"sentiment":"neutral","sentiment_score":0.01391749270260334},{"text":"Yeah.","start":565.625,"end":565.945,"sentiment":"neutral","sentiment_score":0.04239870235323906}],"sentiment":"neutral","sentiment_score":0.0230124599433371,"num_words":7,"start":558.425,"end":565.945},{"sentences":[{"text":"Okay.","start":565.945,"end":566.445,"sentiment":"neutral","sentiment_score":0.07270247489213943},{"text":"But yeah.","start":567.14496,"end":569.545,"sentiment":"neutral","sentiment_score":0.1502832993865013},{"text":"Just advise them that you're still getting the I'm traveling error even though the IP location is correct.","start":569.545,"end":577.05005,"sentiment":"neutral","sentiment_score":-0.1371743364466561},{"text":"You mean the speed test link earlier?","start":587.525,"end":591.465,"sentiment":"neutral","sentiment_score":0.00200760763670717},{"text":"Okay.","start":592.805,"end":593.125,"sentiment":"neutral","sentiment_score":0.00991486944258213}],"sentiment":"neutral","sentiment_score":-0.07144485722328055,"num_words":29,"start":565.945,"end":593.125},{"sentences":[{"text":"So for the speed test, it's the speed test by Oakley Ocla.","start":593.125,"end":599.205,"sentiment":"neutral","sentiment_score":0.008199223317205906},{"text":"Sorry.","start":599.205,"end":599.705,"sentiment":"neutral","sentiment_score":-0.015197502449154854},{"text":"Yeah.","start":600.645,"end":601.145,"sentiment":"neutral","sentiment_score":0.005713111720979214},{"text":"And for the I IP location.net.","start":602.41003,"end":606.43,"sentiment":"neutral","sentiment_score":-0.0017873190809041262},{"text":"Yeah.","start":609.45,"end":609.95,"sentiment":"neutral","sentiment_score":0.14912529289722443}],"sentiment":"neutral","sentiment_score":0.010824174642385472,"num_words":21,"start":593.125,"end":609.95},{"sentences":[{"text":"Yeah.","start":622.905,"end":623.30505,"sentiment":"neutral","sentiment_score":0.05944283679127693},{"text":"I suggest you contact directly the TV streaming provider or the application.","start":623.30505,"end":628.74,"sentiment":"neutral","sentiment_score":0.042001123850544296},{"text":"Then just give us a callback then if you have any more question or issues regarding the Internet.","start":632.95996,"end":640.61694,"sentiment":"neutral","sentiment_score":0.17505377448267406},{"text":"Okay.","start":641.07697,"end":641.57697,"sentiment":"neutral","sentiment_score":0.18393391370773315},{"text":"Thank you.","start":641.717,"end":642.457,"sentiment":"positive","sentiment_score":0.39532236754894257}],"sentiment":"neutral","sentiment_score":0.13791185036739884,"num_words":34,"start":622.905,"end":642.457},{"sentences":[{"text":"Thank you.","start":645.31696,"end":645.87695,"sentiment":"positive","sentiment_score":0.7530115246772766},{"text":"Bye.","start":645.87695,"end":646.37695,"sentiment":"positive","sentiment_score":0.49986645579338074}],"sentiment":"positive","sentiment_score":0.6686298350493113,"num_words":3,"start":645.31696,"end":646.37695}]}}]},{"alternatives":[{"transcript":"Hello. Yeah. Hi, Maureen. This is Amal. I'm speaking from Castle Hill in Sydney. So I got an email, I think, a few days ago that there was an issue with the Geo IP of the Wi Fi. And, like, I just because I just got back to Sydney, and I was connecting to my Wi Fi, and it's still like, it your email said that it's been fixed, but my Wi Fi is still showing a different IP address and not of Australia. And for and because of that, not being able to access, you know, like, different platforms and stuff. Like, I like not not the like, I could not find it out, like, directly. But when I was using, like, Amazon Prime, I noticed that, like, it was giving me a notification that if you're traveling, if you're out like, you're abroad, then you can access other things. And then the moment I moved to my, you know, like, phone like, my mobile data, everything that's accessible in Australia was then available. Yes. Yep. Sure. Hello? Yep. Yep. Sure. One second. Yep. I'm just checking that now. Yeah. Yep. Let me just have a look. Yep. Yep. So in the speed test, it's showing the location is showing showing Leiptel, Melbourne. Yep. And then locate yep. And then when I go to location.net let me just check. One second. Iplocation.net. One sec. Okay. Cool. Let me just do that. Yeah. Yep. Just one sec. Yeah. It's showing country Australia. Let me just quickly check if like, working on other platforms. Just one second. Yeah. I mean, I'm experiencing this, like, on my TV and, like, all all the devices, to be honest. Okay. Cool. I can just quickly try doing that right now for my laptop because Amazon is still showing that I can't watch it from my location, so it's not updated there. But let me just quickly fix that. One sec. Yeah. Let me just do that. Yeah. Let me just look. Yeah. One sec. Yep. I've just deleted it for last seven days. Now quickly, let me have a look. Cool. I'm just gonna sign in. It's still showing as traveling, so I don't know. It's not working for Amazon unlike other platforms. I just checked my phone as well, so it's showing the same issue. Yes. Yes. I just did that. Yep. Yeah. I'd, like, reinstall, like, the app as well. And on Chrome as well, I logged out of it, and it's still not yeah. It's still not showing. It's still showing as traveling. So, like, whoever has provided the router then? Okay. Okay. Okay. Okay. Cool. Okay. No worries. I can I can do that? Yeah. Okay. All good. Thank you so much. Yep. Yep. Cool. And can you just quickly tell me the name of the two? Like, one to check the IP address and one to check the speed. What was the name? Speed test. Yeah. Speed test.net? Yeah. Okay. Yeah. And then IP okay. Cool. Yeah. Okay. It's cool. That should be fine because it shows Australia in the IP address. So, yeah, it should be I'll I'll contact wait. Okay. Perfect. No worries. Perfect. Thanks. Yep. Cool. Yeah. Because, like yeah. Perfect. Okay. All good. Thank you. Thank you, 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Yeah. Hi, Maureen. This is Amal. I'm speaking from Castle Hill in Sydney.\n\nSo I got an email, I think, a few days ago that there was an issue with the Geo IP of the Wi Fi. And, like, I just because I just got back to Sydney, and I was connecting to my Wi Fi, and it's still like, it your email said that it's been fixed, but my Wi Fi is still showing a different IP address and not of Australia. And for and because of that, not being able to access, you know, like, different platforms and stuff. Like, I like not not the like, I could not find it out, like, directly. But when I was using, like, Amazon Prime, I noticed that, like, it was giving me a notification that if you're traveling, if you're out like, you're abroad, then you can access other things.\n\nAnd then the moment I moved to my, you know, like, phone like, my mobile data, everything that's accessible in Australia was then available. Yes. Yep. Sure. Hello?\n\nYep. Yep. Sure. One second. Yep.\n\nI'm just checking that now. Yeah. Yep. Let me just have a look. Yep.\n\nYep. So in the speed test, it's showing the location is showing showing Leiptel, Melbourne. Yep. And then locate yep. And then when I go to location.net let me just check.\n\nOne second. Iplocation.net. One sec. Okay. Cool.\n\nLet me just do that. Yeah. Yep. Just one sec. Yeah.\n\nIt's showing country Australia. Let me just quickly check if like, working on other platforms. Just one second. Yeah. I mean, I'm experiencing this, like, on my TV and, like, all all the devices, to be honest.\n\nOkay. Cool. I can just quickly try doing that right now for my laptop because Amazon is still showing that I can't watch it from my location, so it's not updated there. But let me just quickly fix that. One sec.\n\nYeah. Let me just do that. Yeah. Let me just look. Yeah.\n\nOne sec. Yep. I've just deleted it for last seven days. Now quickly, let me have a look. Cool.\n\nI'm just gonna sign in. It's still showing as traveling, so I don't know. It's not working for Amazon unlike other platforms. I just checked my phone as well, so it's showing the same issue. Yes.\n\nYes. I just did that. Yep. Yeah. I'd, like, reinstall, like, the app as well.\n\nAnd on Chrome as well, I logged out of it, and it's still not yeah. It's still not showing. It's still showing as traveling. So, like, whoever has provided the router then? Okay.\n\nOkay. Okay. Okay. Cool. Okay.\n\nNo worries. I can I can do that? Yeah. Okay. All good.\n\nThank you so much. Yep. Yep. Cool. And can you just quickly tell me the name of the two?\n\nLike, one to check the IP address and one to check the speed. What was the name? Speed test. Yeah. Speed test.net?\n\nYeah. Okay. Yeah. And then IP okay. Cool.\n\nYeah. Okay. It's cool. That should be fine because it shows Australia in the IP address. So, yeah, it should be I'll I'll contact wait.\n\nOkay. Perfect. No worries. Perfect. Thanks.\n\nYep. Cool. Yeah. Because, like yeah. Perfect.\n\nOkay. All good. Thank you. Thank you, Bob.","paragraphs":[{"sentences":[{"text":"Hello.","start":7.44,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.04716475307941437},{"text":"Yeah.","start":7.8399997,"end":8.08,"sentiment":"neutral","sentiment_score":0.05297217145562172},{"text":"Hi, Maureen.","start":8.08,"end":8.8,"sentiment":"neutral","sentiment_score":0.05835427902638912},{"text":"This is Amal.","start":8.8,"end":9.86,"sentiment":"neutral","sentiment_score":0.07401013374328613},{"text":"I'm speaking from Castle Hill in Sydney.","start":10.16,"end":12.66,"sentiment":"neutral","sentiment_score":0.05031211354902813}],"sentiment":"neutral","sentiment_score":0.056504334190062115,"num_words":14,"start":7.44,"end":12.66},{"sentences":[{"text":"So I got an email, I think, a few days ago that there was an issue with the Geo IP of the Wi Fi.","start":13.335,"end":21.435,"sentiment":"neutral","sentiment_score":-0.07229036993036668},{"text":"And, like, I just because I just got back to Sydney, and I was 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check.","start":290.815,"end":296.575,"sentiment":"neutral","sentiment_score":0.028786422515457325}],"sentiment":"neutral","sentiment_score":0.06268211982903941,"num_words":31,"start":279.09,"end":296.575},{"sentences":[{"text":"One second.","start":296.575,"end":297.315,"sentiment":"neutral","sentiment_score":0.018119528889656067},{"text":"Iplocation.net.","start":302.01,"end":303.85,"sentiment":"neutral","sentiment_score":0.024857020005583763},{"text":"One sec.","start":303.85,"end":304.59,"sentiment":"neutral","sentiment_score":0.026140754111111164},{"text":"Okay.","start":314.09,"end":314.41,"sentiment":"neutral","sentiment_score":0.15860946476459503},{"text":"Cool.","start":314.41,"end":314.72998,"sentiment":"neutral","sentiment_score":0.23412194848060608}],"sentiment":"neutral","sentiment_score":0.07230128560747419,"num_words":7,"start":296.575,"end":314.72998},{"sentences":[{"text":"Let me just do that.","start":314.72998,"end":316.03,"sentiment":"neutral","sentiment_score":0.13361269235610962},{"text":"Yeah.","start":317.905,"end":318.405,"sentiment":"neutral","sentiment_score":0.07842258363962173},{"text":"Yep.","start":333.72,"end":333.96,"sentiment":"neutral","sentiment_score":0.07685831189155579},{"text":"Just one sec.","start":333.96,"end":335.1,"sentiment":"neutral","sentiment_score":0.04657133296132088},{"text":"Yeah.","start":347.395,"end":347.79498,"sentiment":"neutral","sentiment_score":0.0709633082151413}],"sentiment":"neutral","sentiment_score":0.0940019694918936,"num_words":11,"start":314.72998,"end":347.79498},{"sentences":[{"text":"It's showing country Australia.","start":347.79498,"end":350.85498,"sentiment":"neutral","sentiment_score":0.0819059107452631},{"text":"Let me just quickly check if like, working on other platforms.","start":352.115,"end":356.15002,"sentiment":"neutral","sentiment_score":0.06986262971027331},{"text":"Just one second.","start":356.21002,"end":357.27002,"sentiment":"neutral","sentiment_score":0.012246962636709213},{"text":"Yeah.","start":366.13,"end":366.45,"sentiment":"neutral","sentiment_score":-0.06649497896432877},{"text":"I mean, I'm experiencing this, like, on my TV and, like, all all the devices, to be honest.","start":366.45,"end":372.745,"sentiment":"neutral","sentiment_score":-0.08306795048216979}],"sentiment":"neutral","sentiment_score":-0.011590935944302662,"num_words":37,"start":347.79498,"end":372.745},{"sentences":[{"text":"Okay.","start":389.0,"end":389.40002,"sentiment":"neutral","sentiment_score":0.11983208358287813},{"text":"Cool.","start":389.40002,"end":389.64,"sentiment":"neutral","sentiment_score":0.1706773340702057},{"text":"I can just quickly try doing that right now for my laptop because Amazon is still showing that I can't watch it from my location, so it's not updated there.","start":389.64,"end":398.025,"sentiment":"neutral","sentiment_score":-0.15487639332811037},{"text":"But let me just quickly fix that.","start":398.025,"end":400.585,"sentiment":"neutral","sentiment_score":-0.0923483573964664},{"text":"One sec.","start":400.585,"end":401.32498,"sentiment":"neutral","sentiment_score":-0.04576849192380905}],"sentiment":"neutral","sentiment_score":-0.12423799677592952,"num_words":41,"start":389.0,"end":401.32498},{"sentences":[{"text":"Yeah.","start":406.425,"end":406.745,"sentiment":"neutral","sentiment_score":-0.04490550234913826},{"text":"Let me just do that.","start":406.745,"end":408.205,"sentiment":"neutral","sentiment_score":-0.05597634837031364},{"text":"Yeah.","start":409.625,"end":409.865,"sentiment":"neutral","sentiment_score":-0.01008681021630764},{"text":"Let me just look.","start":409.865,"end":411.06,"sentiment":"neutral","sentiment_score":-0.00785357877612114},{"text":"Yeah.","start":413.3,"end":413.8,"sentiment":"neutral","sentiment_score":-0.0073545826599001884}],"sentiment":"neutral","sentiment_score":-0.03113691268178324,"num_words":12,"start":406.425,"end":413.8},{"sentences":[{"text":"One sec.","start":413.86,"end":414.76,"sentiment":"neutral","sentiment_score":-0.014972047880291939},{"text":"Yep.","start":443.59,"end":443.75,"sentiment":"neutral","sentiment_score":0.006643404718488455},{"text":"I've just deleted it for last seven days.","start":443.75,"end":446.22998,"sentiment":"neutral","sentiment_score":-0.14605276472866535},{"text":"Now quickly, let me have a look.","start":446.22998,"end":448.41,"sentiment":"neutral","sentiment_score":0.05646038534385817},{"text":"Cool.","start":449.19,"end":449.66998,"sentiment":"neutral","sentiment_score":0.22166311740875244}],"sentiment":"neutral","sentiment_score":-0.030254578634508346,"num_words":19,"start":413.86,"end":449.66998},{"sentences":[{"text":"I'm just gonna sign in.","start":449.66998,"end":453.545,"sentiment":"neutral","sentiment_score":0.04342413991689682},{"text":"It's still showing as traveling, so I don't know.","start":492.245,"end":495.76498,"sentiment":"neutral","sentiment_score":-0.22090922130478752},{"text":"It's not working for Amazon unlike other platforms.","start":495.76498,"end":499.83002,"sentiment":"negative","sentiment_score":-0.40280089527368546},{"text":"I just checked my phone as well, so it's showing the same issue.","start":499.83002,"end":502.97,"sentiment":"neutral","sentiment_score":-0.30785416295895207},{"text":"Yes.","start":509.59,"end":509.91,"sentiment":"neutral","sentiment_score":0.009920583106577396}],"sentiment":"neutral","sentiment_score":-0.2496014719363302,"num_words":36,"start":449.66998,"end":509.91},{"sentences":[{"text":"Yes.","start":509.91,"end":510.23,"sentiment":"neutral","sentiment_score":0.002230783924460411},{"text":"I just did that.","start":510.23,"end":511.365,"sentiment":"neutral","sentiment_score":-0.009449821198359132},{"text":"Yep.","start":517.605,"end":518.105,"sentiment":"neutral","sentiment_score":0.0011907760053873062},{"text":"Yeah.","start":518.96497,"end":519.365,"sentiment":"neutral","sentiment_score":-0.02057262882590294},{"text":"I'd, like, reinstall, like, the app as well.","start":519.365,"end":522.245,"sentiment":"neutral","sentiment_score":-0.06622141832485795}],"sentiment":"neutral","sentiment_score":-0.038981446685890354,"num_words":15,"start":509.91,"end":522.245},{"sentences":[{"text":"And on Chrome as well, I logged out of it, and it's still not yeah.","start":522.245,"end":527.63,"sentiment":"neutral","sentiment_score":-0.16110463539759318},{"text":"It's still not showing.","start":527.63,"end":528.93,"sentiment":"neutral","sentiment_score":-0.23030871152877808},{"text":"It's still showing as traveling.","start":529.15,"end":530.69,"sentiment":"neutral","sentiment_score":-0.18028551936149598},{"text":"So, like, whoever has provided the router then?","start":543.495,"end":546.955,"sentiment":"neutral","sentiment_score":-0.007556086638942361},{"text":"Okay.","start":557.24,"end":557.74,"sentiment":"neutral","sentiment_score":-0.044474728405475616}],"sentiment":"neutral","sentiment_score":-0.131641072587985,"num_words":33,"start":522.245,"end":557.74},{"sentences":[{"text":"Okay.","start":558.52,"end":559.02,"sentiment":"neutral","sentiment_score":0.013608039356768131},{"text":"Okay.","start":559.8,"end":560.3,"sentiment":"neutral","sentiment_score":0.0200825072824955},{"text":"Okay.","start":560.44,"end":560.92,"sentiment":"neutral","sentiment_score":0.06974952667951584},{"text":"Cool.","start":560.92,"end":561.42,"sentiment":"neutral","sentiment_score":0.11027413606643675},{"text":"Okay.","start":562.04,"end":562.52,"sentiment":"neutral","sentiment_score":0.05484548583626747}],"sentiment":"neutral","sentiment_score":0.05371193904429674,"num_words":5,"start":558.52,"end":562.52},{"sentences":[{"text":"No worries.","start":562.52,"end":563.08,"sentiment":"neutral","sentiment_score":0.03373761009424925},{"text":"I can I can do that?","start":563.08,"end":564.7,"sentiment":"neutral","sentiment_score":0.015978954111536343},{"text":"Yeah.","start":565.24,"end":565.74,"sentiment":"neutral","sentiment_score":0.02920679561793804},{"text":"Okay.","start":566.76,"end":567.08,"sentiment":"neutral","sentiment_score":0.11120284348726273},{"text":"All good.","start":567.08,"end":567.48,"sentiment":"neutral","sentiment_score":0.2618730068206787}],"sentiment":"neutral","sentiment_score":0.0689587164670229,"num_words":12,"start":562.52,"end":567.48},{"sentences":[{"text":"Thank you so much.","start":567.48,"end":568.54,"sentiment":"positive","sentiment_score":0.5689487904310226},{"text":"Yep.","start":578.14496,"end":578.625,"sentiment":"neutral","sentiment_score":0.019061679020524025},{"text":"Yep.","start":578.625,"end":578.785,"sentiment":"neutral","sentiment_score":0.05544152855873108},{"text":"Cool.","start":578.785,"end":579.02496,"sentiment":"neutral","sentiment_score":0.11340221762657166},{"text":"And can you just quickly tell me the name of the two?","start":579.02496,"end":581.665,"sentiment":"neutral","sentiment_score":0.06279993460824092}],"sentiment":"neutral","sentiment_score":0.16933156853835835,"num_words":19,"start":567.48,"end":581.665},{"sentences":[{"text":"Like, one to check the IP address and one to check the speed.","start":581.665,"end":584.74,"sentiment":"neutral","sentiment_score":0.026875280703489598},{"text":"What was the name?","start":584.74,"end":585.72003,"sentiment":"neutral","sentiment_score":0.006078128237277269},{"text":"Speed test.","start":589.38,"end":590.28,"sentiment":"neutral","sentiment_score":-0.0009187436662614346},{"text":"Yeah.","start":590.34,"end":590.84,"sentiment":"neutral","sentiment_score":0.00588430929929018},{"text":"Speed test.net?","start":596.02,"end":597.405,"sentiment":"neutral","sentiment_score":0.012295147869735956}],"sentiment":"neutral","sentiment_score":0.018287649081850595,"num_words":22,"start":581.665,"end":597.405},{"sentences":[{"text":"Yeah.","start":598.92505,"end":599.42505,"sentiment":"neutral","sentiment_score":-0.008094650693237782},{"text":"Okay.","start":599.965,"end":600.465,"sentiment":"neutral","sentiment_score":0.001148096285760403},{"text":"Yeah.","start":600.525,"end":601.025,"sentiment":"neutral","sentiment_score":0.004064271226525307},{"text":"And then IP okay.","start":602.125,"end":608.065,"sentiment":"neutral","sentiment_score":0.019894307013601065},{"text":"Cool.","start":608.125,"end":608.60504,"sentiment":"neutral","sentiment_score":0.10332206636667252}],"sentiment":"neutral","sentiment_score":0.022502126405015588,"num_words":8,"start":598.92505,"end":608.60504},{"sentences":[{"text":"Yeah.","start":608.60504,"end":609.005,"sentiment":"neutral","sentiment_score":0.07538330554962158},{"text":"Okay.","start":609.005,"end":609.325,"sentiment":"neutral","sentiment_score":0.09798730909824371},{"text":"It's cool.","start":609.325,"end":609.72504,"sentiment":"neutral","sentiment_score":0.159031443297863},{"text":"That should be fine because it shows Australia in the IP address.","start":609.72504,"end":614.84,"sentiment":"neutral","sentiment_score":0.191615612556537},{"text":"So, yeah, it should be I'll I'll contact wait.","start":615.06,"end":620.52,"sentiment":"neutral","sentiment_score":0.141521158731646}],"sentiment":"neutral","sentiment_score":0.16258045122027398,"num_words":25,"start":608.60504,"end":620.52},{"sentences":[{"text":"Okay.","start":630.41504,"end":630.73505,"sentiment":"neutral","sentiment_score":0.15547528862953186},{"text":"Perfect.","start":630.73505,"end":631.215,"sentiment":"neutral","sentiment_score":0.26759374141693115},{"text":"No worries.","start":631.215,"end":631.875,"sentiment":"neutral","sentiment_score":0.19657941162586212},{"text":"Perfect.","start":633.29504,"end":633.775,"sentiment":"neutral","sentiment_score":0.2948828637599945},{"text":"Thanks.","start":633.775,"end":634.275,"sentiment":"positive","sentiment_score":0.4023613929748535}],"sentiment":"neutral","sentiment_score":0.25224535167217255,"num_words":6,"start":630.41504,"end":634.275},{"sentences":[{"text":"Yep.","start":639.375,"end":639.695,"sentiment":"neutral","sentiment_score":0.13526181876659393},{"text":"Cool.","start":639.695,"end":640.195,"sentiment":"neutral","sentiment_score":0.23817932605743408},{"text":"Yeah.","start":641.135,"end":641.53503,"sentiment":"neutral","sentiment_score":0.1847728192806244},{"text":"Because, like yeah.","start":641.53503,"end":643.19696,"sentiment":"neutral","sentiment_score":0.31293747822443646},{"text":"Perfect.","start":643.19696,"end":643.5969,"sentiment":"neutral","sentiment_score":0.26941943168640137}],"sentiment":"neutral","sentiment_score":0.2523494043520519,"num_words":7,"start":639.375,"end":643.5969},{"sentences":[{"text":"Okay.","start":643.5969,"end":643.75696,"sentiment":"positive","sentiment_score":0.46570247411727905},{"text":"All good.","start":643.75696,"end":644.1569,"sentiment":"positive","sentiment_score":0.7613778114318848},{"text":"Thank you.","start":644.1569,"end":644.8969,"sentiment":"positive","sentiment_score":0.8124484419822693},{"text":"Thank you, Bob.","start":646.31696,"end":647.29694,"sentiment":"positive","sentiment_score":0.43623680373032886}],"sentiment":"positive","sentiment_score":0.6152581740170717,"num_words":8,"start":643.5969,"end":647.29694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello. Yeah. Hi, Maureen. This is Amal. I'm speaking from Castle Hill in Sydney.\n\nSo I got an email, I think, a few days ago that there was an issue with the Geo IP of the Wi Fi. And, like, I just because I just got back to Sydney, and I was connecting to my Wi Fi, and it's still like, it your email said that it's been fixed, but my Wi Fi is still showing a different IP address and not of Australia. And for and because of that, not being able to access, you know, like, different platforms and stuff.\n\nChannel 0: Okay. I see. May I know how did you know about the incorrect IP location?\n\nChannel 1: Like, I like not not the like, I could not find it out, like, directly. But when I was using, like, Amazon Prime, I noticed that, like, it was giving me a notification that if you're traveling, if you're out like, you're abroad, then you can access other things. And then the moment I moved to my, you know, like, phone like, my mobile data, everything that's accessible in Australia was then available.\n\nChannel 0: Okay. I see. Am I speaking with Amal Tandon?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Is it okay if I put you on hold? Let me just check the account.\n\nChannel 1: Yep. Sure.\n\nChannel 0: Okay. Hang on. Hello, Amal?\n\nChannel 1: Hello? Yep.\n\nChannel 0: Yes. Thank you for waiting. So after coordinating with our back end team, they said that the issue regarding the Gayo IP location has now been resolved. So can we do, like, a speed test using the speedtest.net?\n\nChannel 1: Yep. Sure.\n\nChannel 0: Then\n\nChannel 1: One second.\n\nChannel 0: yep. Mhmm. Then once the test is done, please check the result and confirm that the country now shows Australia instead of The US. That will indicate that the IP location has now been corrected.\n\nChannel 1: Yep. I'm just checking\n\nChannel 0: Mhmm.\n\nChannel 1: that now.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: And you can also verify your IP location by going to iplocation.net and checking your IP address there. It should now show Australia, which means the previous IP mismatch has been fixed.\n\nChannel 1: Yep. Let me just have a\n\nChannel 0: Mhmm. Okay. Sure.\n\nChannel 1: look. Yep. Yep. So in the speed test, it's showing the location is showing showing Leiptel, Melbourne.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. And then\n\nChannel 0: It's\n\nChannel 1: locate\n\nChannel 0: the country. Mhmm.\n\nChannel 1: yep. And then when I go to location.net let me just check. One second.\n\nChannel 0: Yeah. I it's iplocation.net.\n\nChannel 1: Iplocation.net. One sec.\n\nChannel 0: For you to check the IP address, you should copy paste the IP address.\n\nChannel 1: Okay. Cool. Let me just\n\nChannel 0: Mhmm.\n\nChannel 1: do that.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Yep. Just one sec. Yeah. It's showing country Australia.\n\nLet me just quickly check if like, working on other platforms. Just one second.\n\nChannel 0: Yeah. Sure. So regarding the are you also experiencing this on your TV?\n\nChannel 1: Yeah. I mean, I'm experiencing this, like, on my TV and,\n\nChannel 0: Device.\n\nChannel 1: like, all all the devices, to be honest.\n\nChannel 0: Mhmm. So we recommend refreshing or restarting the streaming app, sir, your TV device so it can detect the updated IP location or, like, reinstall the app or clear cache, clear history.\n\nChannel 1: Okay. Cool. I can just quickly\n\nChannel 0: Mhmm.\n\nChannel 1: try doing\n\nChannel 0: Yeah.\n\nChannel 1: that right now for my laptop because Amazon is still showing that I can't watch it from my location, so it's not updated there. But let me just quickly\n\nChannel 0: Yeah.\n\nChannel 1: fix that.\n\nChannel 0: Mhmm.\n\nChannel 1: One sec.\n\nChannel 0: Yeah. I think it just needed a refresh\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: Let\n\nChannel 0: it\n\nChannel 1: me\n\nChannel 0: to detect\n\nChannel 1: just do\n\nChannel 0: the\n\nChannel 1: that.\n\nChannel 0: new IP. Mhmm.\n\nChannel 1: Yeah. Let me just look. Yeah. One sec. Yep.\n\nI've just deleted it for last seven days. Now quickly, let me have a look. Cool. I'm just gonna\n\nChannel 0: Sure.\n\nChannel 1: sign in. It's still showing as traveling, so I don't know. It's not working for Amazon unlike other platforms. I just checked my phone as well, so it's showing the same issue.\n\nChannel 0: Okay. I see. Have you done clearing the cache?\n\nChannel 1: Yes. Yes. I just\n\nChannel 0: Mhmm.\n\nChannel 1: did that.\n\nChannel 0: Okay. So you already reinstalled the app, and it's still showing that?\n\nChannel 1: Yep. Yeah. I'd, like, reinstall, like, the app as well. And on Chrome as well, I logged out of it, and it's still not yeah. It's still not showing.\n\nIt's still showing as traveling.\n\nChannel 0: Okay. I see. I think you should contact the application provider directly.\n\nChannel 1: So, like, whoever\n\nChannel 0: Regarding\n\nChannel 1: has provided the router then?\n\nChannel 0: this? No. I think you should contact the like, log a ticket to the Amazon app regarding\n\nChannel 1: Okay.\n\nChannel 0: this. Mhmm.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Cool. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: No worries.\n\nChannel 0: Because\n\nChannel 1: I can\n\nChannel 0: I'm\n\nChannel 1: I can\n\nChannel 0: yeah.\n\nChannel 1: do that? Yeah.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Okay. All\n\nChannel 0: But\n\nChannel 1: good. Thank you so much.\n\nChannel 0: yeah. Just advise them that you're still getting the I'm traveling error even though the IP location is correct.\n\nChannel 1: Yep. Yep. Cool. And can you just quickly tell me the name of the two? Like, one to check the IP address and one to check the speed.\n\nWhat was the name?\n\nChannel 0: You mean the speed\n\nChannel 1: Speed\n\nChannel 0: test\n\nChannel 1: test. Yeah.\n\nChannel 0: link earlier? Okay. So for the speed test,\n\nChannel 1: Speed\n\nChannel 0: it's the\n\nChannel 1: test.net?\n\nChannel 0: speed test by Oakley Ocla.\n\nChannel 1: Yeah.\n\nChannel 0: Sorry.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: And then\n\nChannel 0: And\n\nChannel 1: IP\n\nChannel 0: for the I IP location.net.\n\nChannel 1: okay. Cool. Yeah. Okay. It's\n\nChannel 0: Yeah.\n\nChannel 1: cool. That should be fine because it shows Australia in the IP address. So, yeah, it should be I'll I'll contact wait.\n\nChannel 0: Yeah. I suggest you contact directly the TV streaming provider or the application.\n\nChannel 1: Okay. Perfect. No worries.\n\nChannel 0: Then\n\nChannel 1: Perfect.\n\nChannel 0: just give us\n\nChannel 1: Thanks.\n\nChannel 0: a callback then if you have any more question or issues regarding\n\nChannel 1: Yep. Cool.\n\nChannel 0: the Internet. Okay.\n\nChannel 1: Yeah. Because,\n\nChannel 0: Thank\n\nChannel 1: like\n\nChannel 0: you.\n\nChannel 1: yeah. Perfect. Okay. All good. Thank you.\n\nChannel 0: Thank you. Bye.\n\nChannel 1: Thank you, Bob.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.1899527758359909},{"text":"Good afternoon.","start":2.32,"end":3.06,"sentiment":"positive","sentiment_score":0.42202886939048767},{"text":"This is Maureen from Airtel tech support.","start":3.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.3297945261001587},{"text":"How can I assist you today?","start":5.68,"end":7.14,"sentiment":"positive","sentiment_score":0.3386297971010208}],"sentiment":"positive","sentiment_score":0.3358969362452626,"channel":0,"num_words":16,"start":1.92,"end":7.14},{"sentences":[{"text":"Hello.","start":7.44,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.04716475307941437},{"text":"Yeah.","start":7.8399997,"end":8.08,"sentiment":"neutral","sentiment_score":0.05297217145562172},{"text":"Hi, Maureen.","start":8.08,"end":8.8,"sentiment":"neutral","sentiment_score":0.05835427902638912},{"text":"This is Amal.","start":8.8,"end":9.86,"sentiment":"neutral","sentiment_score":0.07401013374328613},{"text":"I'm speaking from Castle Hill in Sydney.","start":10.16,"end":12.66,"sentiment":"neutral","sentiment_score":0.05031211354902813}],"sentiment":"neutral","sentiment_score":0.056504334190062115,"channel":1,"num_words":14,"start":7.44,"end":12.66},{"sentences":[{"text":"So I got an email, I think, a few days ago that there was an issue with the Geo IP of the Wi Fi.","start":13.335,"end":21.435,"sentiment":"neutral","sentiment_score":-0.07229036993036668},{"text":"And, like, I just because I just got back to Sydney, and I was connecting to my Wi Fi, and it's still like, it your email said that it's been fixed, but my Wi Fi is still showing a different IP address and not of Australia.","start":21.735,"end":36.28,"sentiment":"neutral","sentiment_score":-0.19327443303621333},{"text":"And for and because of that, not being able to access, you know, like, different platforms and 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giving me a notification that if you're traveling, if you're out like, you're abroad, then you can access other things.","start":55.670002,"end":67.325,"sentiment":"neutral","sentiment_score":-0.14700299282284343},{"text":"And then the moment I moved to my, you know, like, phone like, my mobile data, everything that's accessible in Australia was then available.","start":67.384995,"end":75.965,"sentiment":"neutral","sentiment_score":-0.0697889522028466}],"sentiment":"neutral","sentiment_score":-0.14402722480566535,"channel":1,"num_words":73,"start":50.135002,"end":75.965},{"sentences":[{"text":"Okay.","start":77.915,"end":78.235,"sentiment":"neutral","sentiment_score":0.02092939428985119},{"text":"I see.","start":78.235,"end":78.895004,"sentiment":"neutral","sentiment_score":0.010342903900891542},{"text":"Am I speaking with Amal 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Amal?","start":200.51,"end":201.56999,"sentiment":"neutral","sentiment_score":0.062213532626628876}],"sentiment":"neutral","sentiment_score":0.05729027390480042,"channel":0,"num_words":5,"start":89.079994,"end":201.56999},{"sentences":[{"text":"Hello?","start":201.825,"end":202.325,"sentiment":"neutral","sentiment_score":0.04951608926057816},{"text":"Yep.","start":202.38501,"end":202.88501,"sentiment":"neutral","sentiment_score":0.11944197863340378}],"sentiment":"neutral","sentiment_score":0.08447903394699097,"channel":1,"num_words":2,"start":201.825,"end":202.88501},{"sentences":[{"text":"Yes.","start":203.23,"end":203.62999,"sentiment":"neutral","sentiment_score":0.20131422579288483},{"text":"Thank you for waiting.","start":203.95,"end":205.01,"sentiment":"positive","sentiment_score":0.430712066590786},{"text":"So after coordinating with our back end team, they said that the issue regarding the Gayo IP location has now been 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in the speed test, it's showing the location is showing showing Leiptel, Melbourne.","start":279.41,"end":285.11,"sentiment":"neutral","sentiment_score":0.09052505849727563}],"sentiment":"neutral","sentiment_score":0.09681649265043876,"channel":1,"num_words":17,"start":261.44498,"end":285.11},{"sentences":[{"text":"Mhmm.","start":286.305,"end":286.805,"sentiment":"neutral","sentiment_score":0.05716916173696518}],"sentiment":"neutral","sentiment_score":0.05716916173696518,"channel":0,"num_words":1,"start":286.305,"end":286.805},{"sentences":[{"text":"Yep.","start":287.215,"end":287.535,"sentiment":"neutral","sentiment_score":0.06848791241645813},{"text":"And 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that.","start":315.29,"end":316.03,"sentiment":"neutral","sentiment_score":0.11334899067878723}],"sentiment":"neutral","sentiment_score":0.11334899067878723,"channel":1,"num_words":2,"start":315.29,"end":316.03},{"sentences":[{"text":"Mhmm.","start":316.59,"end":316.905,"sentiment":"neutral","sentiment_score":0.06470026075839996}],"sentiment":"neutral","sentiment_score":0.06470026075839996,"channel":0,"num_words":1,"start":316.59,"end":316.905},{"sentences":[{"text":"Yeah.","start":317.905,"end":318.405,"sentiment":"neutral","sentiment_score":0.07842258363962173},{"text":"Yep.","start":333.72,"end":333.96,"sentiment":"neutral","sentiment_score":0.07685831189155579},{"text":"Just one sec.","start":333.96,"end":335.1,"sentiment":"neutral","sentiment_score":0.04657133296132088},{"text":"Yeah.","start":347.395,"end":347.79498,"sentiment":"neutral","sentiment_score":0.0709633082151413},{"text":"It's showing country Australia.","start":347.79498,"end":350.85498,"sentiment":"neutral","sentiment_score":0.0819059107452631}],"sentiment":"neutral","sentiment_score":0.06935818456113338,"channel":1,"num_words":10,"start":317.905,"end":350.85498},{"sentences":[{"text":"Let me just quickly check if like, working on other platforms.","start":352.115,"end":356.15002,"sentiment":"neutral","sentiment_score":0.06986262971027331},{"text":"Just one second.","start":356.21002,"end":357.27002,"sentiment":"neutral","sentiment_score":0.012246962636709213}],"sentiment":"neutral","sentiment_score":0.05751641533736672,"channel":1,"num_words":14,"start":352.115,"end":357.27002},{"sentences":[{"text":"Yeah.","start":358.26,"end":358.5,"sentiment":"neutral","sentiment_score":0.024877287447452545},{"text":"Sure.","start":358.5,"end":359.0,"sentiment":"neutral","sentiment_score":0.021945251151919365},{"text":"So regarding the are you also experiencing this on your TV?","start":359.46002,"end":364.12,"sentiment":"neutral","sentiment_score":-0.03744124502620914}],"sentiment":"neutral","sentiment_score":-0.0280793197453022,"channel":0,"num_words":13,"start":358.26,"end":364.12},{"sentences":[{"text":"Yeah.","start":366.13,"end":366.45,"sentiment":"neutral","sentiment_score":-0.06649497896432877},{"text":"I mean, I'm experiencing this, like, on my TV and,","start":366.45,"end":370.425,"sentiment":"neutral","sentiment_score":-0.0821362730115652}],"sentiment":"neutral","sentiment_score":-0.08071433718908917,"channel":1,"num_words":11,"start":366.13,"end":370.425},{"sentences":[{"text":"Device.","start":370.145,"end":370.645,"sentiment":"neutral","sentiment_score":-0.07015268504619598}],"sentiment":"neutral","sentiment_score":-0.07015268504619598,"channel":0,"num_words":1,"start":370.145,"end":370.645},{"sentences":[{"text":"like, all all the devices, to be honest.","start":370.48502,"end":372.745,"sentiment":"neutral","sentiment_score":-0.08423254732042551}],"sentiment":"neutral","sentiment_score":-0.08423254732042551,"channel":1,"num_words":8,"start":370.48502,"end":372.745},{"sentences":[{"text":"Mhmm.","start":373.585,"end":374.085,"sentiment":"neutral","sentiment_score":-0.019481439143419262},{"text":"So we recommend refreshing or restarting the streaming app, sir, your TV device so it can detect the updated IP location or, like, reinstall the app or clear cache, clear history.","start":374.385,"end":387.74,"sentiment":"neutral","sentiment_score":0.00882511826292161}],"sentiment":"neutral","sentiment_score":0.007940538343973458,"channel":0,"num_words":32,"start":373.585,"end":387.74},{"sentences":[{"text":"Okay.","start":389.0,"end":389.40002,"sentiment":"neutral","sentiment_score":0.11983208358287813},{"text":"Cool.","start":389.40002,"end":389.64,"sentiment":"neutral","sentiment_score":0.1706773340702057},{"text":"I can just 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Amazon is still showing that I can't watch it from my location, so it's not updated there.","start":391.16,"end":398.025,"sentiment":"neutral","sentiment_score":-0.20832379162311554},{"text":"But let me just quickly","start":398.025,"end":399.165,"sentiment":"neutral","sentiment_score":-0.060334740579128264}],"sentiment":"neutral","sentiment_score":-0.18280843799484187,"channel":1,"num_words":29,"start":391.16,"end":399.165},{"sentences":[{"text":"Yeah.","start":398.965,"end":399.465,"sentiment":"neutral","sentiment_score":-0.09980495274066924}],"sentiment":"neutral","sentiment_score":-0.09980495274066924,"channel":0,"num_words":1,"start":398.965,"end":399.465},{"sentences":[{"text":"fix 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should be fine because it shows Australia in the IP address.","start":609.72504,"end":614.84,"sentiment":"neutral","sentiment_score":0.191615612556537},{"text":"So, yeah, it should be I'll I'll contact wait.","start":615.06,"end":620.52,"sentiment":"neutral","sentiment_score":0.141521158731646}],"sentiment":"neutral","sentiment_score":0.1718577490272847,"channel":1,"num_words":22,"start":609.48505,"end":620.52},{"sentences":[{"text":"Yeah.","start":622.905,"end":623.30505,"sentiment":"neutral","sentiment_score":0.05944283679127693},{"text":"I suggest you contact directly the TV streaming provider or the 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worries.","start":631.215,"end":631.875,"sentiment":"neutral","sentiment_score":0.19657941162586212}],"sentiment":"neutral","sentiment_score":0.20405696332454681,"channel":1,"num_words":4,"start":630.41504,"end":631.875},{"sentences":[{"text":"Then","start":632.95996,"end":633.36,"sentiment":"neutral","sentiment_score":0.24459460377693176}],"sentiment":"neutral","sentiment_score":0.24459460377693176,"channel":0,"num_words":1,"start":632.95996,"end":633.36},{"sentences":[{"text":"Perfect.","start":633.29504,"end":633.775,"sentiment":"neutral","sentiment_score":0.2948828637599945}],"sentiment":"neutral","sentiment_score":0.2948828637599945,"channel":1,"num_words":1,"start":633.29504,"end":633.775},{"sentences":[{"text":"just give us","start":633.36,"end":633.92,"sentiment":"neutral","sentiment_score":0.2782394786675771}],"sentiment":"neutral","sentiment_score":0.2782394786675771,"channel":0,"num_words":3,"start":633.36,"end":633.92},{"sentences":[{"text":"Thanks.","start":633.775,"end":634.275,"sentiment":"positive","sentiment_score":0.4023613929748535}],"sentiment":"positive","sentiment_score":0.4023613929748535,"channel":1,"num_words":1,"start":633.775,"end":634.275},{"sentences":[{"text":"a callback then if you have any more question or issues regarding","start":633.92,"end":639.73694,"sentiment":"neutral","sentiment_score":0.14506884664297104}],"sentiment":"neutral","sentiment_score":0.14506884664297104,"channel":0,"num_words":12,"start":633.92,"end":639.73694},{"sentences":[{"text":"Yep.","start":639.375,"end":639.695,"sentiment":"neutral","sentiment_score":0.13526181876659393},{"text":"Cool.","start":639.695,"end":640.195,"sentiment":"neutral","sentiment_score":0.23817932605743408}],"sentiment":"neutral","sentiment_score":0.186720572412014,"channel":1,"num_words":2,"start":639.375,"end":640.195},{"sentences":[{"text":"the Internet.","start":639.87695,"end":640.61694,"sentiment":"neutral","sentiment_score":0.16541437059640884},{"text":"Okay.","start":641.07697,"end":641.57697,"sentiment":"neutral","sentiment_score":0.18393391370773315}],"sentiment":"neutral","sentiment_score":0.17158755163351694,"channel":0,"num_words":3,"start":639.87695,"end":641.57697},{"sentences":[{"text":"Yeah.","start":641.135,"end":641.53503,"sentiment":"neutral","sentiment_score":0.1847728192806244},{"text":"Because,","start":641.53503,"end":641.935,"sentiment":"neutral","sentiment_score":0.20850521326065063}],"sentiment":"neutral","sentiment_score":0.1966390162706375,"channel":1,"num_words":2,"start":641.135,"end":641.935},{"sentences":[{"text":"Thank","start":641.717,"end":641.957,"sentiment":"positive","sentiment_score":0.4217616021633148}],"sentiment":"positive","sentiment_score":0.4217616021633148,"channel":0,"num_words":1,"start":641.717,"end":641.957},{"sentences":[{"text":"like","start":641.935,"end":642.23694,"sentiment":"positive","sentiment_score":0.4433009326457978}],"sentiment":"positive","sentiment_score":0.4433009326457978,"channel":1,"num_words":1,"start":641.935,"end":642.23694},{"sentences":[{"text":"you.","start":641.957,"end":642.457,"sentiment":"positive","sentiment_score":0.3688831329345703}],"sentiment":"positive","sentiment_score":0.3688831329345703,"channel":0,"num_words":1,"start":641.957,"end":642.457},{"sentences":[{"text":"yeah.","start":642.79694,"end":643.19696,"sentiment":"neutral","sentiment_score":0.28700628876686096},{"text":"Perfect.","start":643.19696,"end":643.5969,"sentiment":"neutral","sentiment_score":0.26941943168640137},{"text":"Okay.","start":643.5969,"end":643.75696,"sentiment":"positive","sentiment_score":0.46570247411727905},{"text":"All good.","start":643.75696,"end":644.1569,"sentiment":"positive","sentiment_score":0.7613778114318848},{"text":"Thank you.","start":644.1569,"end":644.8969,"sentiment":"positive","sentiment_score":0.8124484419822693}],"sentiment":"positive","sentiment_score":0.5956829573426928,"channel":1,"num_words":7,"start":642.79694,"end":644.8969},{"sentences":[{"text":"Thank you.","start":645.31696,"end":645.87695,"sentiment":"positive","sentiment_score":0.7530115246772766},{"text":"Bye.","start":645.87695,"end":646.37695,"sentiment":"positive","sentiment_score":0.49986645579338074}],"sentiment":"positive","sentiment_score":0.6686298350493113,"channel":0,"num_words":3,"start":645.31696,"end":646.37695},{"sentences":[{"text":"Thank you, Bob.","start":646.31696,"end":647.29694,"sentiment":"positive","sentiment_score":0.43623680373032886}],"sentiment":"positive","sentiment_score":0.43623680373032886,"channel":1,"num_words":3,"start":646.31696,"end":647.29694}]},"summary":{"result":"success","short":"A customer from Castle Hill in Sydney called Airtel tech support because their Geo IP of the Wi Fi is showing a different IP address than what was previously reported. The representative confirmed that the issue has been resolved and suggested the customer reinstall the streaming app or contact the application provider directly. The representative also advised the customer to update their TV device and clear their cache or history."},"intents":{"segments":[{"text":"I see.","start_word":119,"end_word":120,"intents":[{"intent":"Fix ip location issue","confidence_score":0.16560961},{"intent":"Assist with ip location issue","confidence_score":0.010276435}]},{"text":"Then once the test is done, please check the result and confirm that the country now shows Australia instead of The US. That will indicate that the IP location has now been corrected. Yep.","start_word":286,"end_word":319,"intents":[{"intent":"Confirm country","confidence_score":0.0019128062}]},{"text":"It should now show Australia, which means the previous IP mismatch has been fixed. Yep.","start_word":346,"end_word":360,"intents":[{"intent":"Fix ip mismatch","confidence_score":0.69046706}]},{"text":"I think you should contact the application provider directly. So, like, whoever Regarding has provided the router then? this? No.","start_word":721,"end_word":740,"intents":[{"intent":"Fix router issue","confidence_score":0.12567453}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1899527758359909},{"text":"Good afternoon. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3516426384449005},{"text":"How can I assist you today? Hello. Yeah. Hi, Maureen. This is Amal. I'm speaking from Castle Hill in Sydney. So I got an email, I think, a few days ago that there was an issue with the Geo IP of the Wi Fi. And, like, I just because I just got back to Sydney, and I was connecting to my Wi Fi, and it's still like, it your email said that it's been fixed, but my Wi Fi is still showing a different IP address and not of Australia. And for and because of that, not being able to access, you know, like, different platforms and stuff. Okay. I see. May I know how did you know about the incorrect IP location? Like, I like not not the like, I could not find it out, like, directly. But when I was using, like, Amazon Prime, I noticed that, like, it was giving me a notification that if you're traveling, if you're out like, you're abroad, then you can access other things. And then the moment I moved to my, you know, like, phone like, my mobile data, everything that's accessible in Australia was then available. Okay. I see. Am I speaking with Amal Tandon? Yes. Yeah. Is it okay if I put you on hold? Let me just check the account. Yep. Sure. Okay. Hang on. Hello, Amal? Hello? Yep. Yes.","start_word":10,"end_word":241,"sentiment":"neutral","sentiment_score":-0.09316182881593704},{"text":"Thank you for waiting.","start_word":242,"end_word":245,"sentiment":"positive","sentiment_score":0.4252330958843231},{"text":"So after coordinating with our back end team, they said that the issue regarding the Gayo IP location has now been resolved. So can we do, like, a speed test using the speedtest.net? Yep. Sure. Then One second. yep. Mhmm. Then once the test is done, please check the result and confirm that the country now shows Australia instead of The US. That will indicate that the IP location has now been corrected. Yep. I'm just checking Mhmm. that now. Mhmm. Yeah. And you can also verify your IP location by going to iplocation.net and checking your IP address there. It should now show Australia, which means the previous IP mismatch has been fixed. Yep. Let me just have a Mhmm. Okay. Sure. look. Yep. Yep. So in the speed test, it's showing the location is showing showing Leiptel, Melbourne. Mhmm. Yep. And then It's locate the country. Mhmm. yep. And then when I go to location.net let me just check. One second. Yeah. I it's iplocation.net. Iplocation.net. One sec. For you to check the IP address, you should copy paste the IP address. Okay. Cool. Let me just Mhmm. do that. Mhmm. Yeah. Yep. Just one sec. Yeah. It's showing country Australia. Let me just quickly check if like, working on other platforms. Just one second. Yeah. Sure. So regarding the are you also experiencing this on your TV? Yeah. I mean, I'm experiencing this, like, on my TV and, Device. like, all all the devices, to be honest. Mhmm. So we recommend refreshing or restarting the streaming app, sir, your TV device so it can detect the updated IP location or, like, reinstall the app or clear cache, clear history. Okay. Cool. I can just quickly Mhmm. try doing Yeah. that right now for my laptop because Amazon is still showing that I can't watch it from my location, so it's not updated there. But let me just quickly Yeah. fix that. Mhmm. One sec. Yeah. I think it just needed a refresh Yeah. for Let it me to detect just do the that. new IP. Mhmm. Yeah. Let me just look. Yeah. One sec. Yep. I've just deleted it for last seven days. Now quickly, let me have a look. Cool. I'm just gonna Sure. sign in. It's still showing as traveling, so I don't know.","start_word":246,"end_word":634,"sentiment":"neutral","sentiment_score":0.025214373787977567},{"text":"It's not working for Amazon unlike other platforms.","start_word":635,"end_word":642,"sentiment":"negative","sentiment_score":-0.39117199182510376},{"text":"I just checked my phone as well, so it's showing the same issue. Okay. I see. Have you done clearing the cache? Yes. Yes. I just Mhmm. did that. Okay. So you already reinstalled the app, and it's still showing that? Yep. Yeah. I'd, like, reinstall, like, the app as well. And on Chrome as well, I logged out of it, and it's still not yeah. It's still not showing. It's still showing as traveling. Okay. I see. I think you should contact the application provider directly. So, like, whoever Regarding has provided the router then? this? No. I think you should contact the like, log a ticket to the Amazon app regarding Okay. this. Mhmm. Okay. Okay. Yeah. Okay. Cool. Okay. Mhmm. No worries. Because I can I'm I can yeah. do that? Yeah. Yeah. Okay. Okay. All But good.","start_word":643,"end_word":783,"sentiment":"neutral","sentiment_score":-0.06137315183877945},{"text":"Thank you so much.","start_word":784,"end_word":787,"sentiment":"positive","sentiment_score":0.5556609034538269},{"text":"yeah. Just advise them that you're still getting the I'm traveling error even though the IP location is correct. Yep. Yep. Cool. And can you just quickly tell me the name of the two? Like, one to check the IP address and one to check the speed. What was the name? You mean the speed Speed test test. Yeah. link earlier? Okay. So for the speed test, Speed it's the test.net? speed test by Oakley Ocla. Yeah. Sorry. Okay. Yeah. Yeah. And then And IP for the I IP location.net. okay. Cool. Yeah. Okay. It's Yeah. cool. That should be fine because it shows Australia in the IP address. So, yeah, it should be I'll I'll contact wait. Yeah. I suggest you contact directly the TV streaming provider or the application. Okay. Perfect. No worries. Then Perfect. just give us Thanks. a callback then if you have any more question or issues regarding Yep. Cool. the Internet. Okay. Yeah.","start_word":788,"end_word":946,"sentiment":"neutral","sentiment_score":0.06410986185073853},{"text":"Because, Thank like you.","start_word":947,"end_word":950,"sentiment":"positive","sentiment_score":0.3366398811340332},{"text":"yeah.","start_word":951,"end_word":951,"sentiment":"neutral","sentiment_score":0.28700628876686096},{"text":"Perfect. Okay. All good. Thank you. Thank you. Bye. Thank you, Bob.","start_word":952,"end_word":963,"sentiment":"positive","sentiment_score":0.6531272282203039}],"average":{"sentiment":"neutral","sentiment_score":0.005207203655708127}}}}