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And, some days it's not, especially after after a big one last week, but that's okay. We are getting there. Yes. Yeah. That's all been submitted very much so. All been some yeah. No. I sent it let me follow-up with them, but I'll I I sent it through to them. Yeah. No. No. I'll I'll follow-up with my with my my contacts there and and touch base with them. Yeah. No. I sent it through to them after you sent me the what's the last thing you sent me? Bank statement. Yeah. Try to think. The last email you sent me, I I popped everything together and sent it off to them. Yeah. It it takes it takes about two weeks for for a super fund to review everything. So you're probably not gonna have the money come Thursday because it does take them time. They'd I I can I can definitely escalate it and push it through with them, but it does still take them time to to review everything once once all evidence is received? Yeah. Yeah. I'll I'll reach out to my guy and and get him to to push it too. Okay? That's okay. Not a problem. Let me chase that with Herb and have a look at where everything's at. No. Not a problem, Bruce. I'll talk to you soon. I will. You too. 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How are you going? Oh, it's Monday morning. The sun is shining. We are getting there.\n\nIt is. It is. And, some days it's not, especially after after a big one last week, but that's okay. We are getting there. Yes.\n\nYeah. That's all been submitted very much so. All been some yeah. No. I sent it let me follow-up with them, but I'll I I sent it through to them.\n\nYeah. No. No. I'll I'll follow-up with my with my my contacts there and and touch base with them. Yeah.\n\nNo. I sent it through to them after you sent me the what's the last thing you sent me? Bank statement. Yeah. Try to think.\n\nThe last email you sent me, I I popped everything together and sent it off to them. Yeah. It it takes it takes about two weeks for for a super fund to review everything. So you're probably not gonna have the money come Thursday because it does take them time. 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How's yourself? Yeah. At the start of the week, it's always a hard time, isn't it? The weekend's not long enough. Is it for you? No. That's the main thing, mate. I am just wondering if you've sent that paperwork through. Alright. Because because I'm I tried to use on Friday afternoon, but it said these were closed and that and then I just rang a half twenty four, and they said they never got it. I don't know. Alright. Yes. Because I was just wondering when they were gonna put the money in the account because I've got a couple of special appointments to go to this week. That's all I need to pay for. Yes. I kinda mind. I was just wandering up with all. Yeah. Alright. Okay then. Thanks, mate. Because you just need us I've got a couple of specialist appointments to go on Thursday, and I just need to pay for them. That's all. Yeah. Yeah. That's what the guy was said said to me on Friday afternoon that as soon as I get them, they'd exalate it straight away and push it straight through, if you know what I mean. Okay then. Thank you, buddy. I I, Kylin. Thank you for that for your time. I, Kylin. Enjoy the rest of your day. K. Thank you. 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How's yourself? Yeah. At the start of the week, it's always a hard time, isn't it? The weekend's not long enough.\n\nIs it for you? No. That's the main thing, mate. I am just wondering if you've sent that paperwork through. Alright.\n\nBecause because I'm I tried to use on Friday afternoon, but it said these were closed and that and then I just rang a half twenty four, and they said they never got it. I don't know. Alright. Yes. Because I was just wondering when they were gonna put the money in the account because I've got a couple of special appointments to go to this week.\n\nThat's all I need to pay for. Yes. I kinda mind. I was just wandering up with all. Yeah.\n\nAlright. Okay then. Thanks, mate. Because you just need us I've got a couple of specialist appointments to go on Thursday, and I just need to pay for them. That's all.\n\nYeah. Yeah. 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Bye.","paragraphs":[{"sentences":[{"text":"Not too bad, mate.","start":5.2,"end":6.24,"sentiment":"positive","sentiment_score":0.35567469149827957},{"text":"How's yourself?","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.25625893473625183},{"text":"Yeah.","start":12.32,"end":12.48,"sentiment":"neutral","sentiment_score":0.022635556757450104},{"text":"At the start of the week, it's always a hard time, isn't it?","start":12.48,"end":15.46,"sentiment":"neutral","sentiment_score":-0.2482300721682035},{"text":"The weekend's not long enough.","start":18.695,"end":20.295,"sentiment":"neutral","sentiment_score":-0.18367158025503158}],"sentiment":"neutral","sentiment_score":-0.08749986588954925,"num_words":25,"start":5.2,"end":20.295},{"sentences":[{"text":"Is it for 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buddy.","start":142.38501,"end":143.365,"sentiment":"positive","sentiment_score":0.41412654519081116}],"sentiment":"neutral","sentiment_score":-0.007669039203652314,"num_words":42,"start":125.33,"end":143.365},{"sentences":[{"text":"I I, Kylin.","start":149.31999,"end":150.06,"sentiment":"neutral","sentiment_score":0.21664144098758698},{"text":"Thank you for that for your time.","start":150.36,"end":152.06,"sentiment":"positive","sentiment_score":0.5730596440179008},{"text":"I, Kylin.","start":156.52,"end":157.16,"sentiment":"positive","sentiment_score":0.44832080602645874},{"text":"Enjoy the rest of your day.","start":157.16,"end":158.45999,"sentiment":"positive","sentiment_score":0.6497591833273569},{"text":"K.","start":160.90895,"end":161.14894,"sentiment":"neutral","sentiment_score":0.044162482023239136}],"sentiment":"positive","sentiment_score":0.5000368960593876,"num_words":19,"start":149.31999,"end":161.14894},{"sentences":[{"text":"Thank 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How are you going?\n\nChannel 1: Not too bad, mate. How's yourself?\n\nChannel 0: Oh, it's Monday morning. The sun is shining. We are getting there.\n\nChannel 1: Yeah. At the start of the week, it's always a hard time, isn't it?\n\nChannel 0: It is. It is.\n\nChannel 1: The weekend's not long enough. Is it for you?\n\nChannel 0: And, some days it's not, especially after after a big one last week, but that's okay. We are getting there.\n\nChannel 1: No. That's the main thing, mate. I am just wondering if you've sent that paperwork through.\n\nChannel 0: Yes. Yeah. That's all been submitted very much so. All\n\nChannel 1: Alright.\n\nChannel 0: been some\n\nChannel 1: Because\n\nChannel 0: yeah.\n\nChannel 1: because I'm I tried to use on Friday afternoon, but it said these were closed and that and then I just rang a half twenty four, and they said they never got it.\n\nChannel 0: No. I sent it let me\n\nChannel 1: I\n\nChannel 0: follow-up\n\nChannel 1: don't know.\n\nChannel 0: with them, but I'll I I sent it through to them.\n\nChannel 1: Alright. Yes. Because I was just wondering when they were gonna put the money in the account because I've got a couple of special appointments to go to this week. That's all I need to pay for.\n\nChannel 0: Yeah. No. No. I'll I'll follow-up with my with my my contacts there and and touch base with them.\n\nChannel 1: Yes. I kinda mind. I was just wandering up with all.\n\nChannel 0: Yeah. No. I sent it through to them after you sent me the what's the last thing you sent me? Bank statement.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Try to think. The last email you sent me, I I popped everything together and sent it off to them.\n\nChannel 1: Alright. Okay then. Thanks, mate. Because you just need us I've got a couple of specialist appointments to go on Thursday, and I just need to pay for them. That's all.\n\nChannel 0: Yeah. It it takes it takes about two weeks for for a super fund to review everything. So you're probably not gonna have the money come Thursday because it does take them time. They'd I I can I can definitely escalate it and push it through with them, but it does still take them time to to review everything once once all evidence is received?\n\nChannel 1: Yeah. Yeah. That's what the guy was said said to me on Friday afternoon that as soon as I get them, they'd exalate it straight away and push it straight through, if you know what I mean.\n\nChannel 0: Yeah. Yeah. I'll I'll reach out to my guy and and get him to to push it too. Okay?\n\nChannel 1: Okay then. Thank you, buddy.\n\nChannel 0: That's okay. Not a problem. Let me chase that with Herb and have a look at where everything's at.\n\nChannel 1: I I, Kylin. Thank you for that for your time.\n\nChannel 0: No. Not a problem, Bruce. I'll talk to you soon.\n\nChannel 1: I, Kylin. Enjoy the rest of your day.\n\nChannel 0: I will. You too.\n\nChannel 1: K. Thank you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Bruce.","start":2.3999999,"end":3.76,"sentiment":"positive","sentiment_score":0.47956347465515137},{"text":"How are you going?","start":3.76,"end":4.58,"sentiment":"positive","sentiment_score":0.44399845600128174}],"sentiment":"positive","sentiment_score":0.45924060685294016,"channel":0,"num_words":7,"start":2.3999999,"end":4.58},{"sentences":[{"text":"Not too bad, mate.","start":5.2,"end":6.24,"sentiment":"positive","sentiment_score":0.35567469149827957},{"text":"How's yourself?","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.25625893473625183}],"sentiment":"neutral","sentiment_score":0.322536105910937,"channel":1,"num_words":6,"start":5.2,"end":6.98},{"sentences":[{"text":"Oh, it's Monday morning.","start":7.8399997,"end":9.46,"sentiment":"positive","sentiment_score":0.374409481883049},{"text":"The sun is 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but I'll I I sent it through to them.","start":54.015,"end":56.22,"sentiment":"neutral","sentiment_score":-0.13159191472963852}],"sentiment":"neutral","sentiment_score":-0.13159191472963852,"channel":0,"num_words":11,"start":54.015,"end":56.22},{"sentences":[{"text":"Alright.","start":56.635,"end":57.114998,"sentiment":"neutral","sentiment_score":0.021982628852128983},{"text":"Yes.","start":57.114998,"end":57.515,"sentiment":"neutral","sentiment_score":0.03782663494348526},{"text":"Because I was just wondering when they were gonna put the money in the account because I've got a couple of special appointments to go to this week.","start":57.515,"end":64.08,"sentiment":"neutral","sentiment_score":0.017992327655000345},{"text":"That's all I need to pay 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buddy.","start":142.38501,"end":143.365,"sentiment":"positive","sentiment_score":0.41412654519081116}],"sentiment":"neutral","sentiment_score":0.2948636248707771,"channel":1,"num_words":5,"start":141.82501,"end":143.365},{"sentences":[{"text":"That's okay.","start":143.69,"end":144.59001,"sentiment":"neutral","sentiment_score":0.293590247631073},{"text":"Not a problem.","start":144.81001,"end":145.45001,"sentiment":"neutral","sentiment_score":0.248017946879069},{"text":"Let me chase that with Herb and have a look at where everything's at.","start":145.45001,"end":148.75,"sentiment":"neutral","sentiment_score":0.2109313224043165}],"sentiment":"neutral","sentiment_score":0.22548804471367284,"channel":0,"num_words":19,"start":143.69,"end":148.75},{"sentences":[{"text":"I I, Kylin.","start":149.31999,"end":150.06,"sentiment":"neutral","sentiment_score":0.21664144098758698},{"text":"Thank you for that for your time.","start":150.36,"end":152.06,"sentiment":"positive","sentiment_score":0.5730596440179008}],"sentiment":"positive","sentiment_score":0.4661341831088066,"channel":1,"num_words":10,"start":149.31999,"end":152.06},{"sentences":[{"text":"No.","start":152.295,"end":152.53499,"sentiment":"neutral","sentiment_score":0.24358674883842468},{"text":"Not a problem, Bruce.","start":152.53499,"end":153.995,"sentiment":"neutral","sentiment_score":0.3269999101758003},{"text":"I'll talk to you soon.","start":155.09499,"end":156.31499,"sentiment":"positive","sentiment_score":0.3443181276321411}],"sentiment":"neutral","sentiment_score":0.32731770277023314,"channel":0,"num_words":10,"start":152.295,"end":156.31499},{"sentences":[{"text":"I, Kylin.","start":156.52,"end":157.16,"sentiment":"positive","sentiment_score":0.44832080602645874},{"text":"Enjoy the rest of your day.","start":157.16,"end":158.45999,"sentiment":"positive","sentiment_score":0.6497591833273569}],"sentiment":"positive","sentiment_score":0.5993995890021324,"channel":1,"num_words":8,"start":156.52,"end":158.45999},{"sentences":[{"text":"I will.","start":158.69499,"end":159.435,"sentiment":"neutral","sentiment_score":0.33050836622714996},{"text":"You too.","start":159.575,"end":160.31499,"sentiment":"neutral","sentiment_score":0.172183595597744}],"sentiment":"neutral","sentiment_score":0.251345980912447,"channel":0,"num_words":4,"start":158.69499,"end":160.31499},{"sentences":[{"text":"K.","start":160.90895,"end":161.14894,"sentiment":"neutral","sentiment_score":0.044162482023239136},{"text":"Thank you.","start":161.14894,"end":161.88895,"sentiment":"positive","sentiment_score":0.7994014322757721}],"sentiment":"positive","sentiment_score":0.5476551155249277,"channel":1,"num_words":3,"start":160.90895,"end":161.88895},{"sentences":[{"text":"Bye.","start":162.375,"end":162.875,"sentiment":"positive","sentiment_score":0.466592401266098}],"sentiment":"positive","sentiment_score":0.466592401266098,"channel":0,"num_words":1,"start":162.375,"end":162.875},{"sentences":[{"text":"Bye.","start":163.14894,"end":163.64894,"sentiment":"neutral","sentiment_score":-0.09019827097654344}],"sentiment":"neutral","sentiment_score":-0.09019827097654344,"channel":1,"num_words":1,"start":163.14894,"end":163.64894}]},"summary":{"result":"success","short":"The customer, Bruce, is speaking with an agent, Kylin, about his payment for a service appointment. Bruce explains that he had trouble submitting the necessary paperwork and is waiting for the necessary paperwork to be received. Kylin assures Bruce that he will follow up with his contact and get the payment process completed."},"intents":{"segments":[{"text":"That's the main thing, mate. I am just wondering if you've sent that paperwork through. Yes. Yeah.","start_word":73,"end_word":89,"intents":[{"intent":"Request paperwork","confidence_score":0.17449996}]},{"text":"I'll I'll follow-up with my with my my contacts there and and touch base with them. Yes.","start_word":197,"end_word":213,"intents":[{"intent":"Follow-up","confidence_score":0.027875807}]},{"text":"It it takes it takes about two weeks for for a super fund to review everything. So you're probably not gonna have the money come Thursday because it does take them time. They'd I I can I can definitely escalate it and push it through with them, but it does still take them time to to review everything once once all evidence is received? Yeah.","start_word":300,"end_word":364,"intents":[{"intent":"Review finances","confidence_score":0.01522605}]}]},"sentiments":{"segments":[{"text":"Good morning, Bruce. How are you going? Not too bad, mate.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.4210517108440399},{"text":"How's yourself?","start_word":11,"end_word":12,"sentiment":"neutral","sentiment_score":0.25612297654151917},{"text":"Oh, it's Monday morning. The sun is shining. We are getting there.","start_word":13,"end_word":24,"sentiment":"positive","sentiment_score":0.4921480417251587},{"text":"Yeah. At the start of the week, it's always a hard time, isn't it? It is. It is. The weekend's not long enough. Is it for you? And, some days it's not, especially after after a big one last week, but that's okay. We are getting there. No. That's the main thing, mate. I am just wondering if you've sent that paperwork through. Yes. Yeah. That's all been submitted very much so. All Alright. been some Because yeah. because I'm I tried to use on Friday afternoon, but it said these were closed and that and then I just rang a half twenty four, and they said they never got it. No. I sent it let me I follow-up don't know. with them, but I'll I I sent it through to them. Alright. Yes. Because I was just wondering when they were gonna put the money in the account because I've got a couple of special appointments to go to this week. That's all I need to pay for. Yeah. No. No. I'll I'll follow-up with my with my my contacts there and and touch base with them. Yes. I kinda mind. I was just wandering up with all. Yeah. No. I sent it through to them after you sent me the what's the last thing you sent me? Bank statement. Yeah. Yeah. Try to think. The last email you sent me, I I popped everything together and sent it off to them. Alright. Okay then.","start_word":25,"end_word":270,"sentiment":"neutral","sentiment_score":-0.06509871151661728},{"text":"Thanks, mate.","start_word":271,"end_word":272,"sentiment":"positive","sentiment_score":0.4940974712371826},{"text":"Because you just need us I've got a couple of specialist appointments to go on Thursday, and I just need to pay for them. That's all. Yeah. It it takes it takes about two weeks for for a super fund to review everything. So you're probably not gonna have the money come Thursday because it does take them time. They'd I I can I can definitely escalate it and push it through with them, but it does still take them time to to review everything once once all evidence is received? Yeah. Yeah. That's what the guy was said said to me on Friday afternoon that as soon as I get them, they'd exalate it straight away and push it straight through, if you know what I mean. Yeah. Yeah. I'll I'll reach out to my guy and and get him to to push it too. Okay? Okay then.","start_word":273,"end_word":421,"sentiment":"neutral","sentiment_score":-0.06258872151374817},{"text":"Thank you, buddy.","start_word":422,"end_word":424,"sentiment":"positive","sentiment_score":0.412429541349411},{"text":"That's okay. Not a problem. Let me chase that with Herb and have a look at where everything's at. I I, Kylin.","start_word":425,"end_word":446,"sentiment":"neutral","sentiment_score":0.2309572398662567},{"text":"Thank you for that for your time.","start_word":447,"end_word":453,"sentiment":"positive","sentiment_score":0.5646419525146484},{"text":"No. Not a problem, Bruce.","start_word":454,"end_word":458,"sentiment":"neutral","sentiment_score":0.31093665957450867},{"text":"I'll talk to you soon. I, Kylin. Enjoy the rest of your day.","start_word":459,"end_word":471,"sentiment":"positive","sentiment_score":0.47917312383651733},{"text":"I will. You too. K.","start_word":472,"end_word":476,"sentiment":"neutral","sentiment_score":0.19725987315177915},{"text":"Thank you. Bye.","start_word":477,"end_word":479,"sentiment":"positive","sentiment_score":0.628669023513794},{"text":"Bye.","start_word":480,"end_word":480,"sentiment":"neutral","sentiment_score":0.2809666693210602}],"average":{"sentiment":"neutral","sentiment_score":0.02756113732963932}}}}