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Good morning. This is Maureen from Airtel tech support. Happy to assist you. Mhmm.\n\nOkay. May I know where did you register the number? So it's from other country? Okay. I see.\n\nSince we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account. Actually, we do not have their customer support number as well because we're not connected with them. We we are a different company, a different reseller.\n\nYeah. Bye. You're welcome. Bye. 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Good morning. I have my international roaming activated. And despite that, I'm not getting the charge. No network.\n\nAnd it's India. Okay. So here, there is no service center for Airtel SIM that is activated in India. So how can I get only to the mail and, calls? Could you help me with that at least?\n\nOkay. Okay. Thank you. Thank you. Have a nice day.","paragraphs":[{"sentences":[{"text":"Yes.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.31051912903785706},{"text":"Good morning.","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.1468159705400467},{"text":"I have my international roaming activated.","start":7.52,"end":10.5,"sentiment":"neutral","sentiment_score":-0.011229197805126509},{"text":"And despite that, I'm not getting the charge.","start":10.639999,"end":12.559999,"sentiment":"neutral","sentiment_score":-0.19246092345565557},{"text":"No network.","start":12.559999,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.1840994656085968}],"sentiment":"neutral","sentiment_score":-0.07216370713553931,"num_words":19,"start":5.12,"end":13.299999},{"sentences":[{"text":"And it's India.","start":19.065,"end":21.245,"sentiment":"neutral","sentiment_score":-0.03125631498793761},{"text":"Okay.","start":46.135002,"end":46.535004,"sentiment":"neutral","sentiment_score":-0.04112439230084419},{"text":"So here, there is no service center for Airtel SIM that is activated in India.","start":46.535004,"end":52.395,"sentiment":"neutral","sentiment_score":-0.09679380531112353},{"text":"So how can I get only to the mail and, calls?","start":52.83,"end":57.09,"sentiment":"neutral","sentiment_score":-0.04090932011604309},{"text":"Could you help me with that at least?","start":57.71,"end":59.41,"sentiment":"neutral","sentiment_score":-0.040868091862648726}],"sentiment":"neutral","sentiment_score":-0.06220388613445194,"num_words":38,"start":19.065,"end":59.41},{"sentences":[{"text":"Okay.","start":68.11,"end":68.37294,"sentiment":"neutral","sentiment_score":-0.07640737295150757},{"text":"Okay.","start":69.97294,"end":70.47294,"sentiment":"neutral","sentiment_score":0.054678648710250854},{"text":"Thank you.","start":70.61294,"end":71.09294,"sentiment":"neutral","sentiment_score":0.2436646670103073},{"text":"Thank you.","start":71.09294,"end":71.49294,"sentiment":"positive","sentiment_score":0.3400145173072815},{"text":"Have a nice day.","start":71.49294,"end":72.55294,"sentiment":"positive","sentiment_score":0.38098587840795517}],"sentiment":"neutral","sentiment_score":0.26695731580257415,"num_words":10,"start":68.11,"end":72.55294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. Happy to assist\n\nChannel 1: Yes.\n\nChannel 0: you. Mhmm.\n\nChannel 1: Good morning. I have my international roaming activated. And despite that, I'm not getting the charge. No network.\n\nChannel 0: Okay. May I know where did you register the number? So it's from\n\nChannel 1: And\n\nChannel 0: other country?\n\nChannel 1: it's India.\n\nChannel 0: Okay. I see. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account.\n\nChannel 1: Okay. So here, there is no service center for Airtel SIM that is activated in India. So how can I get only to the mail and, calls? Could you help me with that at least?\n\nChannel 0: Actually, we do not have their customer support number as well because we're not connected with them. We we are a different company, a different\n\nChannel 1: Okay.\n\nChannel 0: reseller. Yeah.\n\nChannel 1: Okay. Thank you. Thank you. Have a nice day.\n\nChannel 0: Bye. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.09472331404685974},{"text":"Good morning.","start":1.12,"end":1.92,"sentiment":"neutral","sentiment_score":0.3229401856660843},{"text":"This is Maureen from Airtel tech support.","start":1.92,"end":4.26,"sentiment":"neutral","sentiment_score":0.2609333651406424},{"text":"Happy to 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The representative explains that they only service Australian phone numbers and suggests the customer contact Airtel India directly. The representative also explains that Airtel is a different company and does not have a customer support number."},"intents":{"segments":[{"text":"May I know where did you register the number?","start_word":35,"end_word":43,"intents":[{"intent":"Assist with registering number","confidence_score":0.0010357327}]},{"text":"Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account. Okay.","start_word":55,"end_word":99,"intents":[{"intent":"Resolve a problem with airtel india","confidence_score":0.002201642}]},{"text":"So how can I get only to the mail and, calls?","start_word":115,"end_word":125,"intents":[{"intent":"Access mail and calls","confidence_score":0.09682802}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.253103107213974},{"text":"Happy to assist Yes.","start_word":10,"end_word":13,"sentiment":"positive","sentiment_score":0.42433467507362366},{"text":"you. Mhmm. Good morning. I have my international roaming activated. And despite that, I'm not getting the charge. No network. Okay. May I know where did you register the number? So it's from And other country? it's India. Okay. I see. Since we are Airtel Australia, we only service Australian phone numbers.","start_word":14,"end_word":65,"sentiment":"neutral","sentiment_score":-0.051807790994644165},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":66,"end_word":83,"sentiment":"negative","sentiment_score":-0.37416958808898926},{"text":"So I suggest you contact them directly because they're the one who have your account. Okay. So here, there is no service center for Airtel SIM that is activated in India. So how can I get only to the mail and, calls? Could you help me with that at least? Actually, we do not have their customer support number as well because we're not connected with them. We we are a different company, a different Okay. reseller. Yeah. Okay. Thank you.","start_word":84,"end_word":164,"sentiment":"neutral","sentiment_score":-0.10869047045707704},{"text":"Thank you. Have a nice day.","start_word":165,"end_word":170,"sentiment":"positive","sentiment_score":0.3686502277851105},{"text":"Bye.","start_word":171,"end_word":171,"sentiment":"neutral","sentiment_score":0.2315537631511688},{"text":"You're welcome.","start_word":172,"end_word":173,"sentiment":"positive","sentiment_score":0.3677431046962738},{"text":"Bye.","start_word":174,"end_word":174,"sentiment":"neutral","sentiment_score":0.31932660937309265},{"text":"Have a great day.","start_word":175,"end_word":178,"sentiment":"positive","sentiment_score":0.512706995010376}],"average":{"sentiment":"neutral","sentiment_score":-0.030045955900161982}}}}