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Good afternoon. This is Marina from Airtel tech support. How can I assist you today? Mhmm.\n\nYes. I'm good. Thanks for asking. How are you? Mhmm.\n\nMhmm. Mhmm. Sorry? So you're still unable to access the application or website that you're trying to access since the GIP location issue? Yeah.\n\nYeah. So, actually, you're not the first one who called this today. And we're already coordinating it again to the Supa network, and we're still waiting for their response Because some customers are still experiencing the issues, but some are already all goods. So we're trying to investigate further why some customers still experience it. Yeah.\n\nSo is it okay if you wait until tomorrow again? Yeah. Then if if we receive any response to from Supa Network, I'll give you a call then. Okay. Yeah.\n\nSorry for the frustration, inconvenience this is causing you. Mhmm. Yeah. Thank you, James. 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James here. How are you going? Yeah. Good. Good. Hey. I know recently with Airtel, there's been quite a bit of this Geo IP showing up in America. That's it's you've sent out an email saying that it's fixed. However, it's not on my end, And I've restarted my router twice and also my laptop and my phone, but it's not the case. Do you know a fix around this? Yeah. It's still an IP location issue. Yeah. It's still showing me in United States. Yeah. Yeah. Yep. Yeah. Sounds good. Yep. Yeah. Perfect. Sounds like a plan. No, sir. Have a good day. 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James here. How are you going? Yeah. Good.\n\nGood. Hey. I know recently with Airtel, there's been quite a bit of this Geo IP showing up in America. That's it's you've sent out an email saying that it's fixed. However, it's not on my end, And I've restarted my router twice and also my laptop and my phone, but it's not the case.\n\nDo you know a fix around this? Yeah. It's still an IP location issue. Yeah. It's still showing me in United States.\n\nYeah. Yeah. Yep. Yeah. Sounds good.\n\nYep. Yeah. Perfect. Sounds like a plan. No, sir.\n\nHave a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.11186425387859344},{"text":"James here.","start":8.16,"end":8.72,"sentiment":"neutral","sentiment_score":0.1187647394835949},{"text":"How are you going?","start":8.72,"end":9.54,"sentiment":"neutral","sentiment_score":0.18272309377789497},{"text":"Yeah.","start":12.639999,"end":12.96,"sentiment":"neutral","sentiment_score":0.2431441694498062},{"text":"Good.","start":12.96,"end":13.2,"sentiment":"positive","sentiment_score":0.4167407751083374}],"sentiment":"neutral","sentiment_score":0.19335233916838965,"num_words":9,"start":7.6,"end":13.2},{"sentences":[{"text":"Good.","start":13.2,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.3242572546005249},{"text":"Hey.","start":13.5199995,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.10174328088760376},{"text":"I know recently with Airtel, there's been quite a bit of this Geo IP showing up in America.","start":14.535,"end":21.195,"sentiment":"neutral","sentiment_score":-0.042465950465864606},{"text":"That's it's you've sent out an email saying that it's fixed.","start":21.494999,"end":25.814999,"sentiment":"neutral","sentiment_score":-0.04841942340135574},{"text":"However, it's not on my end, And I've restarted my router twice and also my laptop and my phone, but it's not the case.","start":25.814999,"end":37.629997,"sentiment":"neutral","sentiment_score":-0.11676253223170836}],"sentiment":"neutral","sentiment_score":-0.06678729097951543,"num_words":55,"start":13.2,"end":37.629997},{"sentences":[{"text":"Do you know a fix around this?","start":38.01,"end":40.03,"sentiment":"neutral","sentiment_score":-0.07470040076545306},{"text":"Yeah.","start":52.355,"end":52.675,"sentiment":"neutral","sentiment_score":-0.05261698365211487},{"text":"It's still an IP location issue.","start":52.675,"end":54.355,"sentiment":"neutral","sentiment_score":-0.06429286114871502},{"text":"Yeah.","start":54.355,"end":54.595,"sentiment":"neutral","sentiment_score":-0.05708719789981842},{"text":"It's still showing me in United States.","start":54.595,"end":56.375,"sentiment":"neutral","sentiment_score":-0.06872374777282987}],"sentiment":"neutral","sentiment_score":-0.06815592673691837,"num_words":22,"start":38.01,"end":56.375},{"sentences":[{"text":"Yeah.","start":70.93,"end":71.43,"sentiment":"neutral","sentiment_score":-0.07384930551052094},{"text":"Yeah.","start":84.104996,"end":84.604996,"sentiment":"neutral","sentiment_score":-0.08115062117576599},{"text":"Yep.","start":91.9,"end":92.4,"sentiment":"neutral","sentiment_score":-0.007967853918671608},{"text":"Yeah.","start":92.86,"end":93.34,"sentiment":"neutral","sentiment_score":0.03329337760806084},{"text":"Sounds good.","start":93.34,"end":94.14,"sentiment":"neutral","sentiment_score":0.16923356801271439}],"sentiment":"neutral","sentiment_score":0.03479878883808851,"num_words":6,"start":70.93,"end":94.14},{"sentences":[{"text":"Yep.","start":94.14,"end":94.64,"sentiment":"neutral","sentiment_score":0.07021128386259079},{"text":"Yeah.","start":101.9,"end":102.4,"sentiment":"neutral","sentiment_score":0.13575085997581482},{"text":"Perfect.","start":102.515,"end":102.835,"sentiment":"positive","sentiment_score":0.35970333218574524},{"text":"Sounds like a plan.","start":102.835,"end":103.895,"sentiment":"neutral","sentiment_score":0.2620098628103733},{"text":"No, sir.","start":108.915,"end":109.634995,"sentiment":"neutral","sentiment_score":0.04688912257552147}],"sentiment":"neutral","sentiment_score":0.189720352490743,"num_words":9,"start":94.14,"end":109.634995},{"sentences":[{"text":"Have a good day.","start":109.634995,"end":110.354996,"sentiment":"neutral","sentiment_score":0.20342915877699852},{"text":"Bye.","start":110.354996,"end":110.854996,"sentiment":"neutral","sentiment_score":0.1061871498823166}],"sentiment":"neutral","sentiment_score":0.18398075699806213,"num_words":5,"start":109.634995,"end":110.854996}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marina from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello. James here. How are you going?\n\nChannel 0: Mhmm. Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: Yeah. Good. Good. Hey.\n\nChannel 0: Mhmm.\n\nChannel 1: I know recently with Airtel, there's been quite a bit of this Geo IP showing up in America. That's it's you've sent out an email saying that it's fixed. However, it's not on my end, And I've restarted my router twice and also my laptop and my phone, but it's not the case. Do you know a fix around this?\n\nChannel 0: Mhmm. Mhmm. Sorry? So you're still unable to access the application or website that you're trying to access since the GIP location issue?\n\nChannel 1: Yeah. It's still an IP location\n\nChannel 0: Yeah.\n\nChannel 1: issue. Yeah. It's still showing me in United States.\n\nChannel 0: Yeah. So, actually, you're not the first one who called this today. And we're already coordinating it again to the Supa network, and we're still waiting for their response Because\n\nChannel 1: Yeah.\n\nChannel 0: some customers are still experiencing the issues, but some are already all goods. So we're trying to investigate further why\n\nChannel 1: Yeah.\n\nChannel 0: some customers still experience it. Yeah. So is it okay if you wait until tomorrow\n\nChannel 1: Yep.\n\nChannel 0: again?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Sounds good.\n\nChannel 0: Then\n\nChannel 1: Yep.\n\nChannel 0: if if we receive any response to from Supa Network, I'll give you a call then.\n\nChannel 1: Yeah. Perfect. Sounds like a plan.\n\nChannel 0: Okay. Yeah. Sorry for the frustration, inconvenience this is causing you.\n\nChannel 1: No, sir. Have a good\n\nChannel 0: Mhmm.\n\nChannel 1: day. Bye.\n\nChannel 0: Yeah. Thank you, James. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.1067751720547676},{"text":"Good afternoon.","start":2.32,"end":3.06,"sentiment":"neutral","sentiment_score":0.2851567566394806},{"text":"This is Marina from Airtel tech support.","start":3.12,"end":5.54,"sentiment":"neutral","sentiment_score":0.2308113979441779},{"text":"How can I assist you today?","start":5.8399997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.22701129813989004}],"sentiment":"neutral","sentiment_score":0.22842726623639464,"channel":0,"num_words":16,"start":1.92,"end":7.2999997},{"sentences":[{"text":"Hello.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.11186425387859344},{"text":"James here.","start":8.16,"end":8.72,"sentiment":"neutral","sentiment_score":0.1187647394835949},{"text":"How are you 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The representative informs him that they are still waiting for a response from Supa network and apologizes for the inconvenience. The representative assures James that they will call him back if they receive a response and apologizes again for the frustration."},"intents":{"segments":[{"text":"This is Marina from Airtel tech support. How can I assist you today? Hello.","start_word":3,"end_word":16,"intents":[{"intent":"Request technical help","confidence_score":0.0003970365}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Marina from Airtel tech support. How can I assist you today? Hello. James here. How are you going? Mhmm. Yes.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.19553270936012268},{"text":"I'm good. Thanks for asking.","start_word":25,"end_word":29,"sentiment":"positive","sentiment_score":0.5406748652458191},{"text":"How are you? 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And we're already coordinating it again to the Supa network, and we're still waiting for their response Because Yeah. some customers are still experiencing the issues, but some are already all goods. So we're trying to investigate further why Yeah. some customers still experience it. Yeah. So is it okay if you wait until tomorrow Yep. again? Yeah. Yeah. Sounds good. Then Yep. if if we receive any response to from Supa Network, I'll give you a call then. Yeah.","start_word":35,"end_word":228,"sentiment":"neutral","sentiment_score":-0.05048540607094765},{"text":"Perfect.","start_word":229,"end_word":229,"sentiment":"positive","sentiment_score":0.35970333218574524},{"text":"Sounds like a plan. Okay. Yeah. Sorry for the frustration, inconvenience this is causing you. No, sir. Have a good Mhmm. day. Bye. Yeah. Thank you, James. Bye for now.","start_word":230,"end_word":259,"sentiment":"neutral","sentiment_score":0.09502626955509186}],"average":{"sentiment":"neutral","sentiment_score":0.01391195359075456}}}}