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How you going? I set up an account with you guys yesterday because I'm moving into a new address. And, I put in the comments down the bottom that I didn't want the activation to happen until the twelfth of this month. And, I've got a couple of emails last night saying that they tried to activate it, my line, and that I won't be reimbursed.\n\nAnd, obviously, I've gone with another supplier, but that's actually not the case. Like I said, I haven't even moved into the address yet. So I don't know what's happening. My phone number is 0413686793. Luke Butler.\n\nOkay. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.48,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.10646750777959824},{"text":"How you going?","start":6.7999997,"end":7.54,"sentiment":"neutral","sentiment_score":0.09848307818174362},{"text":"I set up an account with you guys yesterday because I'm moving into a new address.","start":7.8399997,"end":13.7,"sentiment":"neutral","sentiment_score":-0.032697733608074486},{"text":"And, I put in the comments down the bottom that I didn't want the activation to happen until the twelfth of this month.","start":14.105,"end":21.085,"sentiment":"neutral","sentiment_score":-0.2357938066124916},{"text":"And, I've got a couple of emails last night saying that they tried to activate it, my line, and that I won't be reimbursed.","start":21.625,"end":31.02,"sentiment":"negative","sentiment_score":-0.4011057050277789}],"sentiment":"neutral","sentiment_score":-0.2264334547486323,"num_words":67,"start":6.48,"end":31.02},{"sentences":[{"text":"And, obviously, I've gone with another supplier, but that's actually not the case.","start":31.24,"end":35.4,"sentiment":"negative","sentiment_score":-0.42244900648410505},{"text":"Like I said, I haven't even moved into the address yet.","start":35.4,"end":37.739998,"sentiment":"neutral","sentiment_score":-0.3193790452046828},{"text":"So I don't know what's happening.","start":39.0,"end":40.78,"sentiment":"neutral","sentiment_score":-0.1851881891489029},{"text":"My phone number is 0413686793.","start":57.9,"end":63.12,"sentiment":"neutral","sentiment_score":0.014932340197265147},{"text":"Luke Butler.","start":66.38,"end":67.28,"sentiment":"neutral","sentiment_score":0.020138627849519253}],"sentiment":"neutral","sentiment_score":-0.27030261512845755,"num_words":37,"start":31.24,"end":67.28},{"sentences":[{"text":"Okay.","start":76.485,"end":76.985,"sentiment":"neutral","sentiment_score":0.06256479024887085},{"text":"Thank you.","start":77.445,"end":78.185,"sentiment":"positive","sentiment_score":0.37551648914813995}],"sentiment":"neutral","sentiment_score":0.2711992561817169,"num_words":3,"start":76.485,"end":78.185}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. How you going? I set up an account with you guys yesterday\n\nChannel 0: Mhmm.\n\nChannel 1: because I'm moving into a new address. And, I put in the comments down the bottom that I didn't want the activation to happen until the twelfth of this month. And, I've got a couple of emails last night saying that they tried to activate it, my line, and that I won't be reimbursed. And, obviously, I've gone with another supplier, but that's actually not the case. Like I said, I haven't even moved into the address yet.\n\nSo I don't know\n\nChannel 0: Oh,\n\nChannel 1: what's happening.\n\nChannel 0: I'm so sorry to cut you off. We would love to assist you today, and we appreciate your call. I'll just need to pull out your account. In that way, I could endorse you properly to our tech team to further assist you. What is your phone number?\n\nChannel 1: My phone number is 0413686793.\n\nChannel 0: Thank you. And to whom I'm speaking with?\n\nChannel 1: Luke Butler.\n\nChannel 0: Thank you, Luke. And be on the line, let me connect the call to the tech team who handles your account. Okay? Just bear\n\nChannel 1: Okay.\n\nChannel 0: with me.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.28,"sentiment":"neutral","sentiment_score":0.2616530656814575},{"text":"Good morning.","start":1.28,"end":2.0,"sentiment":"positive","sentiment_score":0.4905836135149002},{"text":"Thank you so much for calling your account.","start":2.0,"end":4.26,"sentiment":"positive","sentiment_score":0.7192118242383003},{"text":"How may I help you today?","start":4.4,"end":5.7,"sentiment":"positive","sentiment_score":0.5958019097646078}],"sentiment":"positive","sentiment_score":0.6218427261885475,"channel":0,"num_words":17,"start":1.04,"end":5.7},{"sentences":[{"text":"Hi.","start":6.48,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.10646750777959824},{"text":"How you going?","start":6.7999997,"end":7.54,"sentiment":"neutral","sentiment_score":0.09848307818174362},{"text":"I set up an account 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know","start":39.0,"end":39.96,"sentiment":"neutral","sentiment_score":-0.1863102726638317}],"sentiment":"neutral","sentiment_score":-0.1863102726638317,"channel":1,"num_words":4,"start":39.0,"end":39.96},{"sentences":[{"text":"Oh,","start":39.73,"end":40.23,"sentiment":"neutral","sentiment_score":-0.2002485692501068}],"sentiment":"neutral","sentiment_score":-0.2002485692501068,"channel":0,"num_words":1,"start":39.73,"end":40.23},{"sentences":[{"text":"what's happening.","start":39.96,"end":40.78,"sentiment":"neutral","sentiment_score":-0.18294402211904526}],"sentiment":"neutral","sentiment_score":-0.18294402211904526,"channel":1,"num_words":2,"start":39.96,"end":40.78},{"sentences":[{"text":"I'm so sorry to cut you off.","start":41.405003,"end":44.065002,"sentiment":"negative","sentiment_score":-0.3434570942606245},{"text":"We would love to assist you today, and we appreciate your call.","start":44.285,"end":47.245003,"sentiment":"positive","sentiment_score":0.4449017904698849},{"text":"I'll just need to pull out your account.","start":47.245003,"end":48.845,"sentiment":"neutral","sentiment_score":0.16810281202197075},{"text":"In that way, I could endorse you properly to our tech team to further assist you.","start":48.845,"end":54.945,"sentiment":"neutral","sentiment_score":0.1763841831125319},{"text":"What is your phone number?","start":55.005,"end":56.785,"sentiment":"neutral","sentiment_score":0.019529573433101178}],"sentiment":"neutral","sentiment_score":0.14998414831158394,"channel":0,"num_words":48,"start":41.405003,"end":56.785},{"sentences":[{"text":"My phone number is 0413686793.","start":57.9,"end":63.12,"sentiment":"neutral","sentiment_score":0.014932340197265147}],"sentiment":"neutral","sentiment_score":0.014932340197265147,"channel":1,"num_words":5,"start":57.9,"end":63.12},{"sentences":[{"text":"Thank you.","start":63.46,"end":64.1,"sentiment":"neutral","sentiment_score":0.10231385752558708},{"text":"And to whom I'm speaking with?","start":64.1,"end":65.88,"sentiment":"neutral","sentiment_score":0.020744457840919495}],"sentiment":"neutral","sentiment_score":0.04113680776208639,"channel":0,"num_words":8,"start":63.46,"end":65.88},{"sentences":[{"text":"Luke Butler.","start":66.38,"end":67.28,"sentiment":"neutral","sentiment_score":0.020138627849519253}],"sentiment":"neutral","sentiment_score":0.020138627849519253,"channel":1,"num_words":2,"start":66.38,"end":67.28},{"sentences":[{"text":"Thank you, Luke.","start":67.7,"end":69.0,"sentiment":"neutral","sentiment_score":0.1950136919816335},{"text":"And be on the line, let me connect the call to the tech team who handles your account.","start":69.22,"end":75.625,"sentiment":"neutral","sentiment_score":0.1194328475329611},{"text":"Okay?","start":75.625,"end":76.025,"sentiment":"neutral","sentiment_score":0.06753483414649963},{"text":"Just bear","start":76.025,"end":76.505005,"sentiment":"neutral","sentiment_score":0.034542566165328026}],"sentiment":"neutral","sentiment_score":0.11964384575063984,"channel":0,"num_words":24,"start":67.7,"end":76.505005},{"sentences":[{"text":"Okay.","start":76.485,"end":76.985,"sentiment":"neutral","sentiment_score":0.06256479024887085}],"sentiment":"neutral","sentiment_score":0.06256479024887085,"channel":1,"num_words":1,"start":76.485,"end":76.985},{"sentences":[{"text":"with me.","start":76.505005,"end":77.165,"sentiment":"neutral","sentiment_score":0.07058179378509521}],"sentiment":"neutral","sentiment_score":0.07058179378509521,"channel":0,"num_words":2,"start":76.505005,"end":77.165},{"sentences":[{"text":"Thank","start":77.445,"end":77.685,"sentiment":"positive","sentiment_score":0.3864581286907196}],"sentiment":"positive","sentiment_score":0.3864581286907196,"channel":1,"num_words":1,"start":77.445,"end":77.685},{"sentences":[{"text":"Thank","start":77.625,"end":77.945,"sentiment":"positive","sentiment_score":0.45809486508369446}],"sentiment":"positive","sentiment_score":0.45809486508369446,"channel":0,"num_words":1,"start":77.625,"end":77.945},{"sentences":[{"text":"you.","start":77.685,"end":78.185,"sentiment":"positive","sentiment_score":0.3645748496055603}],"sentiment":"positive","sentiment_score":0.3645748496055603,"channel":1,"num_words":1,"start":77.685,"end":78.185},{"sentences":[{"text":"you.","start":77.945,"end":78.445,"sentiment":"neutral","sentiment_score":0.1310868263244629}],"sentiment":"neutral","sentiment_score":0.1310868263244629,"channel":0,"num_words":1,"start":77.945,"end":78.445}]},"summary":{"result":"success","short":"The customer called to report that they did not want activation to happen until the twelfth of the month as they were moving into a new address. They had been trying to activate their account but had not received any response. The agent pulled up the customer's account and offered to assist them with further troubleshooting."},"intents":{"segments":[{"text":"And, I've got a couple of emails last night saying that they tried to activate it, my line, and that I won't be reimbursed.","start_word":61,"end_word":84,"intents":[{"intent":"Resolve billing issue","confidence_score":0.0013435553}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2616530656814575},{"text":"Good morning. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.634575366973877},{"text":"Hi. How you going? I set up an account with you guys yesterday Mhmm. because I'm moving into a new address. And, I put in the comments down the bottom that I didn't want the activation to happen until the twelfth of this month.","start_word":17,"end_word":60,"sentiment":"neutral","sentiment_score":-0.1259882003068924},{"text":"And, I've got a couple of emails last night saying that they tried to activate it, my line, and that I won't be reimbursed. And, obviously, I've gone with another supplier, but that's actually not the case.","start_word":61,"end_word":97,"sentiment":"negative","sentiment_score":-0.40654996037483215},{"text":"Like I said, I haven't even moved into the address yet. So I don't know Oh, what's happening. I'm so sorry to cut you off.","start_word":98,"end_word":122,"sentiment":"neutral","sentiment_score":-0.2829028367996216},{"text":"We would love to assist you today, and we appreciate your call.","start_word":123,"end_word":134,"sentiment":"positive","sentiment_score":0.453843206167221},{"text":"I'll just need to pull out your account. In that way, I could endorse you properly to our tech team to further assist you. What is your phone number? My phone number is 0413686793. Thank you. And to whom I'm speaking with? Luke Butler. Thank you, Luke. And be on the line, let me connect the call to the tech team who handles your account. Okay? Just bear Okay. with me.","start_word":135,"end_word":205,"sentiment":"neutral","sentiment_score":0.1041640192270279},{"text":"Thank Thank you.","start_word":206,"end_word":208,"sentiment":"positive","sentiment_score":0.39342567324638367},{"text":"you.","start_word":209,"end_word":209,"sentiment":"neutral","sentiment_score":0.19587209820747375}],"average":{"sentiment":"neutral","sentiment_score":-0.03661374388069942}}}}