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Because the churn out means the address had registered to a different Internet service provider. That's why. Okay. I see. Just to confirm, am I speaking with Luke Butler? Okay. I see. So that's the reason for the why it's churned out on your end. Okay. So I'll take a note on your account that the activation will start on March 12. Am I correct? That is Thursday next week? Okay. Sure. We'll activate your account on March 12. And mhmm. And have you also received the email that the router we already shipped the router yesterday? Yes. And and, usually, the router will take three to five business days to arrive at the edges. Then on March 12, you just need to connect that router and wait a few minutes to establish a connection, then that's it. You should have an Internet connection then. But yeah. But if ever there's a technical issue happen, they just give us a callback so we can assist you. Mhmm. Yeah. Okay. Mhmm. I'll clear it now. Thank you for the information for that, please. Yeah. 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Good morning. This is Maureen from Erco tech support. How can I assist you today? Okay.\n\nI see. So do you know the reason for the churn out? Do you know the reason for the churn out? Because the churn out means the address had registered to a different Internet service provider. That's why.\n\nOkay. I see. Just to confirm, am I speaking with Luke Butler? Okay. I see.\n\nSo that's the reason for the why it's churned out on your end. Okay. So I'll take a note on your account that the activation will start on March 12. Am I correct? That is Thursday next week?\n\nOkay. Sure. We'll activate your account on March 12. And mhmm. And have you also received the email that the router we already shipped the router yesterday?\n\nYes. And and, usually, the router will take three to five business days to arrive at the edges. Then on March 12, you just need to connect that router and wait a few minutes to establish a connection, then that's it. You should have an Internet connection then. But yeah.\n\nBut if ever there's a technical issue happen, they just give us a callback so we can assist you. Mhmm. Yeah. Okay. Mhmm.\n\nI'll clear it now. Thank you for the information for that, please. Yeah. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.1919550895690918},{"text":"Good morning.","start":2.56,"end":3.3,"sentiment":"positive","sentiment_score":0.47978296875953674},{"text":"This is Maureen from Erco tech support.","start":3.36,"end":6.02,"sentiment":"positive","sentiment_score":0.43853593724114553},{"text":"How can I assist you today?","start":6.16,"end":7.62,"sentiment":"positive","sentiment_score":0.4793010850747426},{"text":"Okay.","start":59.85,"end":60.17,"sentiment":"neutral","sentiment_score":-0.14012520015239716}],"sentiment":"positive","sentiment_score":0.4092325822395437,"num_words":17,"start":2.1599998,"end":60.17},{"sentences":[{"text":"I see.","start":60.17,"end":60.91,"sentiment":"neutral","sentiment_score":-0.12167293205857277},{"text":"So do you know the reason for the churn out?","start":61.609997,"end":65.15,"sentiment":"neutral","sentiment_score":-0.22580880671739578},{"text":"Do you 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How you going? So yesterday, I activated an account with you guys, and I put in the comments that I'm moving into the address on the thirteenth, and I was hoping to get an activation done on the twelfth of this month. And when I set up the account, I've got a couple emails last night saying that you couldn't connect because there's another ISP connected to the address and that you won't be connecting me. And, obviously, I've gone with another provider, but that's actually not the case. I just haven't moved in yet. And I, like I said, I put in the comments that I didn't want the activation to happen until the twelfth. But it looks like someone tried to activate the account yesterday, which obviously wasn't gonna work because there's still residents in the in the address that I'm going to. The what? Sure. Yeah. Yeah. Yeah. Yeah. So like I said, there'll be still people in that residence until the thirteenth, and that's why I was waiting to get an activation done until the twelfth. But someone tried to activate the account yesterday, so, obviously, ten days or eleven nine days early. So that's why it'd be registered to somebody else because I believe there's still tenants in the the apartment. Yes. That's correct. Yes. Yep. Yep. Yes. Yep. Yes. Yes. I've got the email saying yes, please. Yeah. Yep. Okay. Perfect. That'll be fantastic. Yes. Certainly. Most certainly. Okay. Thank you. No worries. Have a great day. 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How you going? So yesterday, I activated an account with you guys, and I put in the comments that I'm moving into the address on the thirteenth, and I was hoping to get an activation done on the twelfth of this month. And when I set up the account, I've got a couple emails last night saying that you couldn't connect because there's another ISP connected to the address and that you won't be connecting me. And, obviously, I've gone with another provider, but that's actually not the case.\n\nI just haven't moved in yet. And I, like I said, I put in the comments that I didn't want the activation to happen until the twelfth. But it looks like someone tried to activate the account yesterday, which obviously wasn't gonna work because there's still residents in the in the address that I'm going to. The what? Sure.\n\nYeah. Yeah. Yeah. Yeah. So like I said, there'll be still people in that residence until the thirteenth, and that's why I was waiting to get an activation done until the twelfth.\n\nBut someone tried to activate the account yesterday, so, obviously, ten days or eleven nine days early. So that's why it'd be registered to somebody else because I believe there's still tenants in the the apartment. Yes. That's correct. Yes.\n\nYep. Yep. Yes. Yep. Yes.\n\nYes. I've got the email saying yes, please. Yeah. Yep. Okay.\n\nPerfect. That'll be fantastic. Yes. Certainly. Most certainly.\n\nOkay. Thank you. No worries. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.4,"end":8.559999,"sentiment":"neutral","sentiment_score":0.19934462010860443},{"text":"How you going?","start":8.559999,"end":9.3,"sentiment":"neutral","sentiment_score":0.18020357688268027},{"text":"So yesterday, I activated an account with you guys, and I put in the comments that I'm moving into the address on the thirteenth, and I was hoping to get an activation done on the twelfth of this month.","start":10.24,"end":23.265,"sentiment":"neutral","sentiment_score":0.058643790487295545},{"text":"And when I set up the account, I've got a couple emails last night saying that you couldn't connect because there's another ISP connected to the address and that you won't be connecting me.","start":24.285,"end":39.1,"sentiment":"negative","sentiment_score":-0.45228568946613984},{"text":"And, obviously, I've gone with another provider, but that's actually not the 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Good morning. This is Maureen from Erco tech support. How can I assist you today?\n\nChannel 1: Hi. How you going? So yesterday, I activated an account with you guys, and I put in the comments that I'm moving into the address on the thirteenth, and I was hoping to get an activation done on the twelfth of this month. And when I set up the account, I've got a couple emails last night saying that you couldn't connect because there's another ISP connected to the address and that you won't be connecting me. And, obviously, I've gone with another provider, but that's actually not the case.\n\nI just haven't moved in yet. And I, like I said, I put in the comments that I didn't want the activation to happen until the twelfth. But it looks like someone tried to activate the account yesterday, which obviously wasn't gonna work because there's still residents in the in the address that I'm going to.\n\nChannel 0: Okay. I see. So do you know the reason for the churn out?\n\nChannel 1: The what?\n\nChannel 0: Do you know the reason for the churn out? Because the churn out means the address had registered to a different Internet service provider. That's why.\n\nChannel 1: Sure. Yeah. Yeah. Yeah. Yeah.\n\nSo like I said, there'll be still people in that residence until the thirteenth, and that's why I was waiting to get an activation done until the twelfth. But someone tried to activate the account yesterday, so, obviously, ten days or eleven nine days early. So that's why it'd be registered to somebody else because I believe there's still tenants in the the apartment.\n\nChannel 0: Okay. I see. Just to confirm, am I speaking with Luke Butler?\n\nChannel 1: Yes. That's correct. Yes.\n\nChannel 0: Okay. I see. So that's the reason for the why it's churned out on your end. Okay. So I'll take a note on your account that the activation will start on March 12.\n\nChannel 1: Yep.\n\nChannel 0: Am I correct? That is\n\nChannel 1: Yep.\n\nChannel 0: Thursday next week?\n\nChannel 1: Yes. Yep.\n\nChannel 0: Okay. Sure. We'll activate your account on March 12. And mhmm. And have you also received the email that the router we already shipped the router yesterday?\n\nChannel 1: Yes. Yes. I've got the email\n\nChannel 0: Yes.\n\nChannel 1: saying\n\nChannel 0: And\n\nChannel 1: yes, please. Yeah. Yep.\n\nChannel 0: and, usually, the router will take three to five business days to arrive at the edges. Then on March 12, you just need to connect that router and wait a few minutes to establish a connection, then that's it. You should\n\nChannel 1: Okay.\n\nChannel 0: have an Internet connection then.\n\nChannel 1: Perfect. That'll be fantastic.\n\nChannel 0: But yeah. But if ever there's a technical issue happen, they just give us a callback so we can assist\n\nChannel 1: Yes. Certainly.\n\nChannel 0: you.\n\nChannel 1: Most certainly.\n\nChannel 0: Mhmm. Yeah. Okay.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Mhmm. I'll clear it now. Thank you for the information\n\nChannel 1: No\n\nChannel 0: for\n\nChannel 1: worries.\n\nChannel 0: that, please.\n\nChannel 1: Have a great day.\n\nChannel 0: Yeah. You too. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.1919550895690918},{"text":"Good morning.","start":2.56,"end":3.3,"sentiment":"positive","sentiment_score":0.47978296875953674},{"text":"This is Maureen from Erco tech support.","start":3.36,"end":6.02,"sentiment":"positive","sentiment_score":0.43853593724114553},{"text":"How can I assist you today?","start":6.16,"end":7.62,"sentiment":"positive","sentiment_score":0.4793010850747426}],"sentiment":"positive","sentiment_score":0.44356744363904,"channel":0,"num_words":16,"start":2.1599998,"end":7.62},{"sentences":[{"text":"Hi.","start":8.4,"end":8.559999,"sentiment":"neutral","sentiment_score":0.19934462010860443},{"text":"How you going?","start":8.559999,"end":9.3,"sentiment":"neutral","sentiment_score":0.18020357688268027},{"text":"So yesterday, I activated an account with you guys, and I put in the comments that I'm moving into the address on the 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information","start":180.43001,"end":181.97,"sentiment":"positive","sentiment_score":0.39760448336601256}],"sentiment":"neutral","sentiment_score":0.2716082498431206,"channel":0,"num_words":10,"start":178.91,"end":181.97},{"sentences":[{"text":"No","start":182.58,"end":182.74,"sentiment":"neutral","sentiment_score":0.2150946408510208}],"sentiment":"neutral","sentiment_score":0.2150946408510208,"channel":1,"num_words":1,"start":182.58,"end":182.74},{"sentences":[{"text":"for","start":182.59,"end":182.75,"sentiment":"neutral","sentiment_score":0.15030017495155334}],"sentiment":"neutral","sentiment_score":0.15030017495155334,"channel":0,"num_words":1,"start":182.59,"end":182.75},{"sentences":[{"text":"worries.","start":182.74,"end":183.06,"sentiment":"neutral","sentiment_score":0.15277200937271118}],"sentiment":"neutral","sentiment_score":0.15277200937271118,"channel":1,"num_words":1,"start":182.74,"end":183.06},{"sentences":[{"text":"that, please.","start":182.75,"end":183.49,"sentiment":"neutral","sentiment_score":0.09185532107949257}],"sentiment":"neutral","sentiment_score":0.09185532107949257,"channel":0,"num_words":2,"start":182.75,"end":183.49},{"sentences":[{"text":"Have a great day.","start":183.06,"end":184.12,"sentiment":"positive","sentiment_score":0.8031650632619858}],"sentiment":"positive","sentiment_score":0.8031650632619858,"channel":1,"num_words":4,"start":183.06,"end":184.12},{"sentences":[{"text":"Yeah.","start":184.43001,"end":184.83,"sentiment":"positive","sentiment_score":0.5778159499168396},{"text":"You too.","start":184.83,"end":185.31,"sentiment":"positive","sentiment_score":0.502699613571167},{"text":"Bye.","start":185.31,"end":185.81,"sentiment":"neutral","sentiment_score":0.2721705734729767}],"sentiment":"positive","sentiment_score":0.46384643763303757,"channel":0,"num_words":4,"start":184.43001,"end":185.81},{"sentences":[{"text":"Bye.","start":186.02,"end":186.52,"sentiment":"neutral","sentiment_score":-0.09507400542497636}],"sentiment":"neutral","sentiment_score":-0.09507400542497636,"channel":1,"num_words":1,"start":186.02,"end":186.52}]},"summary":{"result":"success","short":"The customer, Luke Butler, called Erco tech support because he had trouble activating his account due to a possible connection issue. The representative, Maureen, informed him that the activation would start on March 12 and that he would receive an email confirmation. She also instructed him to wait a few minutes to connect the router and establish a connection before activating his account."},"intents":{"segments":[{"text":"So yesterday, I activated an account with you guys, and I put in the comments that I'm moving into the address on the thirteenth, and I was hoping to get an activation done on the twelfth of this month.","start_word":20,"end_word":58,"intents":[{"intent":"Activate account","confidence_score":0.10801476}]},{"text":"Okay. I see.","start_word":162,"end_word":164,"intents":[{"intent":"Confirm location","confidence_score":0.005233069},{"intent":"Confirm location","confidence_score":0.022080988}]},{"text":"So do you know the reason for the churn out? The what? Do you know the reason for the churn out? Because the churn out means the address had registered to a different Internet service provider. That's why. Sure.","start_word":165,"end_word":203,"intents":[{"intent":"Understand reason for churn out","confidence_score":0.03902743}]},{"text":"Just to confirm, am I speaking with Luke Butler? Yes.","start_word":275,"end_word":284,"intents":[{"intent":"Verify account status","confidence_score":0.0325904}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1919550895690918},{"text":"Good morning. This is Maureen from Erco tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4566451609134674},{"text":"Hi. How you going? So yesterday, I activated an account with you guys, and I put in the comments that I'm moving into the address on the thirteenth, and I was hoping to get an activation done on the twelfth of this month.","start_word":16,"end_word":58,"sentiment":"neutral","sentiment_score":0.07473336905241013},{"text":"And when I set up the account, I've got a couple emails last night saying that you couldn't connect because there's another ISP connected to the address and that you won't be connecting me. And, obviously, I've gone with another provider, but that's actually not the case. I just haven't moved in yet. And I, like I said, I put in the comments that I didn't want the activation to happen until the twelfth. But it looks like someone tried to activate the account yesterday, which obviously wasn't gonna work because there's still residents in the in the address that I'm going to.","start_word":59,"end_word":161,"sentiment":"negative","sentiment_score":-0.41019439697265625},{"text":"Okay. I see. So do you know the reason for the churn out? The what? Do you know the reason for the churn out? Because the churn out means the address had registered to a different Internet service provider. That's why. Sure. Yeah. Yeah. Yeah. Yeah. So like I said, there'll be still people in that residence until the thirteenth, and that's why I was waiting to get an activation done until the twelfth. But someone tried to activate the account yesterday, so, obviously, ten days or eleven nine days early. So that's why it'd be registered to somebody else because I believe there's still tenants in the the apartment. Okay. I see. Just to confirm, am I speaking with Luke Butler? Yes. That's correct. Yes. Okay. I see. So that's the reason for the why it's churned out on your end. Okay. So I'll take a note on your account that the activation will start on March 12. Yep. Am I correct? That is Yep. Thursday next week? Yes. Yep. Okay. Sure. We'll activate your account on March 12. And mhmm. And have you also received the email that the router we already shipped the router yesterday? Yes. Yes. I've got the email Yes. saying And yes, please. Yeah. Yep. and, usually, the router will take three to five business days to arrive at the edges. Then on March 12, you just need to connect that router and wait a few minutes to establish a connection, then that's it. You should Okay. have an Internet connection then.","start_word":162,"end_word":419,"sentiment":"neutral","sentiment_score":-0.06386455778003663},{"text":"Perfect. That'll be fantastic.","start_word":420,"end_word":423,"sentiment":"positive","sentiment_score":0.5818636417388916},{"text":"But yeah. But if ever there's a technical issue happen, they just give us a callback so we can assist Yes. Certainly. you. Most certainly. Mhmm. Yeah. Okay. Okay. Thank you. Mhmm. I'll clear it now. Thank you for the information No for worries. that, please.","start_word":424,"end_word":469,"sentiment":"neutral","sentiment_score":0.08464951813220978},{"text":"Have a great day. Yeah. You too.","start_word":470,"end_word":476,"sentiment":"positive","sentiment_score":0.6768172383308411},{"text":"Bye. Bye.","start_word":477,"end_word":478,"sentiment":"neutral","sentiment_score":0.21777687966823575}],"average":{"sentiment":"neutral","sentiment_score":-0.07162844013964009}}}}