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support named Maureen called Brian Yes.urn to discuss a downgrade of 25 Mbps on his plan. She informed him of the monthly payment bill and offered to change his plan if it became too slow. Maureen also informed him of a 50 Mbps upgrade and asked if he could change it back to his original plan."},"intents":{"segments":[{"text":"So we received your ticket that you want to change plan, which is the downgrade of in 25 Mbps. Is that correct? Yeah.","start_word":37,"end_word":59,"intents":[{"intent":"Change plan","confidence_score":0.70218706}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen. Hello? Good Yes. morning. Hello. Hi.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.18853609263896945},{"text":"Good yeah.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.3515767455101013},{"text":"Good morning. This is Maureen from Airtel tech support. Am I speaking with Brian Yes. Nang? Yes. Yes. Yes. Yes. Yes. Yep. Yes. So we received your ticket that you want to change plan, which is the downgrade of in 25 Mbps. Is that correct? Yeah. Yeah. Is that okay? Yeah. That's okay. But please do take note that it will take effect next month. We Like, can months? actually Yeah. yeah. We can we cannot actually change it right away. Yeah. Great. Yeah. Yeah. Sounds Yeah. So for the Linham basic 25 MBPS, it's your good. monthly payment bill will going to be $69.95. 69. Yeah. Yeah. Okay. Yeah. Yep. Yep. Thank Yep. you. Yeah. If Okay. if I find out if I find out it's too slow, can I change it back Mhmm. to my original plan? Yeah. We can change it Yeah. Alright. Alright to then. the Great. into 50 Mbps again. Yeah. Yeah. Thanks. Thank you. Yeah. Okay. Alright. You're Yeah.","start_word":14,"end_word":178,"sentiment":"neutral","sentiment_score":0.07320990413427353},{"text":"welcome. Thank Bye. you. 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