{"metadata":{"transaction_key":"deprecated","request_id":"01a09d5a-b583-7981-be61-3c443b8825eb","sha256":"9d24d393c549a9ce77a0923df89d6e7d7ce49f3157b829e06b1ff738a030df42","created":"2026-09-14T00:39:23.986Z","duration":62.927937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":172,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":198,"output_tokens":198},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":198,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Harsh Busa. Yes. Hi. Good morning, Harsh. Good day to you. Yeah. Good day to you, Harsh. My name is Mary calling from Vigilance AI. We are an AI powered MDR platform, which investigate and responds to security events 24 by seven while having human in the loop. Reason we call you harsh because our mhmm. Oh, I see. So you are not part of Avant. Correct? No. I see. Okay. I'll updating their record. Thank you for taking this call.","confidence":0.9980469,"words":[{"word":"i'm","start":6.72,"end":6.96,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01918536052107811},{"word":"looking","start":6.96,"end":7.3599997,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.012958679348230362},{"word":"for","start":7.3599997,"end":7.8599997,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.010089881718158722},{"word":"harsh","start":8.08,"end":8.58,"confidence":0.7644043,"punctuated_word":"Harsh","sentiment":"neutral","sentiment_score":0.01973668299615383},{"word":"busa","start":9.2,"end":9.7,"confidence":0.7516276,"punctuated_word":"Busa.","sentiment":"neutral","sentiment_score":0.01935653015971184},{"word":"yes","start":16.855,"end":17.255001,"confidence":0.85839844,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0720931887626648},{"word":"hi","start":17.255001,"end":17.495,"confidence":0.9946289,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.16987544298171997},{"word":"good","start":17.495,"end":17.735,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3888079822063446},{"word":"morning","start":17.735,"end":18.135,"confidence":0.9741211,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.33794260025024414},{"word":"harsh","start":18.135,"end":18.635,"confidence":0.9444987,"punctuated_word":"Harsh.","sentiment":"positive","sentiment_score":0.3405224084854126},{"word":"good","start":20.295,"end":20.535,"confidence":0.9892578,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4437934160232544},{"word":"day","start":20.535,"end":20.695,"confidence":0.40063477,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.4645359814167022},{"word":"to","start":20.695,"end":20.775,"confidence":0.984375,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.41285303235054016},{"word":"you","start":20.775,"end":21.275,"confidence":0.7871094,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.36343884468078613},{"word":"yeah","start":21.895,"end":22.295,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2818365693092346},{"word":"good","start":22.295,"end":22.535,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3792532682418823},{"word":"day","start":22.535,"end":22.615,"confidence":0.9941406,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.37625420093536377},{"word":"to","start":22.615,"end":22.775,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.296073853969574},{"word":"you","start":22.775,"end":23.015,"confidence":0.9980469,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.30915799736976624},{"word":"harsh","start":23.015,"end":23.255001,"confidence":1.0,"punctuated_word":"Harsh.","sentiment":"neutral","sentiment_score":0.2558288872241974},{"word":"my","start":23.255001,"end":23.415,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.09423965215682983},{"word":"name","start":23.415,"end":23.575,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0893503800034523},{"word":"is","start":23.575,"end":23.735,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08036202192306519},{"word":"mary","start":23.735,"end":24.135,"confidence":0.99609375,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.08186352998018265},{"word":"calling","start":24.135,"end":24.535,"confidence":0.91748047,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.07120908796787262},{"word":"from","start":24.535,"end":25.035,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10952594131231308},{"word":"vigilance","start":25.095001,"end":25.595001,"confidence":0.953125,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.14641328155994415},{"word":"ai","start":26.055,"end":26.555,"confidence":0.8955078,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.15551123023033142},{"word":"we","start":27.975,"end":28.295,"confidence":0.734375,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.01886437088251114},{"word":"are","start":28.295,"end":28.795,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.013057278469204904},{"word":"an","start":29.27,"end":29.43,"confidence":0.98291016,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03139254078269005},{"word":"ai","start":29.43,"end":29.91,"confidence":0.99902344,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.0781853199005127},{"word":"powered","start":29.91,"end":30.310001,"confidence":0.9980469,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.041373904794454575},{"word":"mdr","start":30.310001,"end":30.810001,"confidence":0.9038086,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.09119823575019836},{"word":"platform","start":30.87,"end":31.37,"confidence":0.7819824,"punctuated_word":"platform,","sentiment":"neutral","sentiment_score":0.09148186445236206},{"word":"which","start":32.07,"end":32.57,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.08639398962259293},{"word":"investigate","start":32.63,"end":33.13,"confidence":0.8730469,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.08668963611125946},{"word":"and","start":33.43,"end":33.75,"confidence":0.9404297,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08383288979530334},{"word":"responds","start":33.75,"end":34.25,"confidence":0.7631836,"punctuated_word":"responds","sentiment":"neutral","sentiment_score":0.06575332581996918},{"word":"to","start":34.31,"end":34.55,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10248018056154252},{"word":"security","start":34.55,"end":35.05,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.07032319158315659},{"word":"events","start":35.11,"end":35.61,"confidence":0.9980469,"punctuated_word":"events","sentiment":"neutral","sentiment_score":0.07792358100414276},{"word":"24","start":35.83,"end":36.39,"confidence":0.9848633,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.11736710369586945},{"word":"by","start":36.39,"end":36.63,"confidence":0.99609375,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.0971776694059372},{"word":"seven","start":36.63,"end":36.95,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.09407873451709747},{"word":"while","start":36.95,"end":37.190002,"confidence":0.9165039,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.07096020132303238},{"word":"having","start":37.190002,"end":37.510002,"confidence":0.9760742,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.0670800507068634},{"word":"human","start":37.510002,"end":37.83,"confidence":0.97314453,"punctuated_word":"human","sentiment":"neutral","sentiment_score":0.11468486487865448},{"word":"in","start":37.83,"end":37.99,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06457019597291946},{"word":"the","start":37.99,"end":38.15,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05186024308204651},{"word":"loop","start":38.15,"end":38.65,"confidence":1.0,"punctuated_word":"loop.","sentiment":"neutral","sentiment_score":0.014629023149609566},{"word":"reason","start":39.510002,"end":39.91,"confidence":0.9580078,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":-0.211210235953331},{"word":"we","start":39.91,"end":40.23,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.18051961064338684},{"word":"call","start":40.23,"end":40.47,"confidence":0.84228516,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.34794044494628906},{"word":"you","start":40.47,"end":40.63,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.33009129762649536},{"word":"harsh","start":40.63,"end":40.95,"confidence":0.39746094,"punctuated_word":"harsh","sentiment":"neutral","sentiment_score":-0.2739493250846863},{"word":"because","start":40.95,"end":41.45,"confidence":0.6660156,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.24669277667999268},{"word":"our","start":41.510002,"end":42.010002,"confidence":0.99316406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.2532927095890045},{"word":"mhmm","start":51.015,"end":51.335,"confidence":0.87805176,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.08865123242139816},{"word":"oh","start":51.335,"end":51.815,"confidence":0.9782715,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.12534360587596893},{"word":"i","start":51.815,"end":52.054996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11261742562055588},{"word":"see","start":52.054996,"end":52.554996,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.09579288214445114},{"word":"so","start":53.254997,"end":53.574997,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.166437029838562},{"word":"you","start":53.574997,"end":53.655,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1865101307630539},{"word":"are","start":53.655,"end":53.894997,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.16608338057994845},{"word":"not","start":53.894997,"end":54.135,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2070921361446381},{"word":"part","start":54.135,"end":54.534996,"confidence":0.99902344,"punctuated_word":"part","sentiment":"neutral","sentiment_score":-0.218034029006958},{"word":"of","start":54.534996,"end":54.774998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2041650116443634},{"word":"avant","start":54.774998,"end":55.274998,"confidence":0.98876953,"punctuated_word":"Avant.","sentiment":"neutral","sentiment_score":-0.2280290424823761},{"word":"correct","start":55.414997,"end":55.914997,"confidence":1.0,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":-0.16362345218658447},{"word":"no","start":57.04294,"end":57.54294,"confidence":0.9226074,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.28274965286254883},{"word":"i","start":57.762936,"end":58.002937,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1532731652259827},{"word":"see","start":58.002937,"end":58.502937,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.1646452099084854},{"word":"okay","start":58.56294,"end":59.06294,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.09000095725059509},{"word":"i'll","start":59.202938,"end":59.602936,"confidence":0.97875977,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.028354888781905178},{"word":"updating","start":59.602936,"end":60.102936,"confidence":0.609375,"punctuated_word":"updating","sentiment":"neutral","sentiment_score":0.003423459827899933},{"word":"their","start":60.162937,"end":60.322937,"confidence":0.5522461,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.04464391618967056},{"word":"record","start":60.322937,"end":60.802937,"confidence":0.9995117,"punctuated_word":"record.","sentiment":"neutral","sentiment_score":-0.033184267580509186},{"word":"thank","start":60.802937,"end":61.04294,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2557315230369568},{"word":"you","start":61.04294,"end":61.202938,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28497201204299927},{"word":"for","start":61.202938,"end":61.362938,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.31899580359458923},{"word":"taking","start":61.362938,"end":61.682938,"confidence":1.0,"punctuated_word":"taking","sentiment":"positive","sentiment_score":0.35127168893814087},{"word":"this","start":61.682938,"end":61.922935,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.19817012548446655},{"word":"call","start":61.922935,"end":62.422935,"confidence":0.99902344,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.10068318247795104}],"paragraphs":{"transcript":"\nI'm looking for Harsh Busa. Yes. Hi. Good morning, Harsh. Good day to you.\n\nYeah. Good day to you, Harsh. My name is Mary calling from Vigilance AI. We are an AI powered MDR platform, which investigate and responds to security events 24 by seven while having human in the loop. Reason we call you harsh because our mhmm.\n\nOh, I see. So you are not part of Avant. Correct? No. I see.\n\nOkay. I'll updating their record. Thank you for taking this call.","paragraphs":[{"sentences":[{"text":"I'm looking for Harsh Busa.","start":6.72,"end":9.7,"sentiment":"neutral","sentiment_score":0.016265426948666572},{"text":"Yes.","start":16.855,"end":17.255001,"sentiment":"neutral","sentiment_score":0.0720931887626648},{"text":"Hi.","start":17.255001,"end":17.495,"sentiment":"neutral","sentiment_score":0.16987544298171997},{"text":"Good morning, Harsh.","start":17.495,"end":18.635,"sentiment":"positive","sentiment_score":0.3557576636473338},{"text":"Good day to you.","start":20.295,"end":21.275,"sentiment":"positive","sentiment_score":0.42115531861782074}],"sentiment":"neutral","sentiment_score":0.21965643085007155,"num_words":14,"start":6.72,"end":21.275},{"sentences":[{"text":"Yeah.","start":21.895,"end":22.295,"sentiment":"neutral","sentiment_score":0.2818365693092346},{"text":"Good day to you, Harsh.","start":22.295,"end":23.255001,"sentiment":"neutral","sentiment_score":0.3233136415481567},{"text":"My name is Mary calling from Vigilance AI.","start":23.255001,"end":26.555,"sentiment":"neutral","sentiment_score":0.1035593906417489},{"text":"We are an AI powered MDR platform, which investigate and responds to security events 24 by seven while having human in the loop.","start":27.975,"end":38.65,"sentiment":"neutral","sentiment_score":0.07092862592443176},{"text":"Reason we call you harsh because our mhmm.","start":39.510002,"end":51.335,"sentiment":"neutral","sentiment_score":-0.241543454118073}],"sentiment":"neutral","sentiment_score":0.053908681455585694,"num_words":45,"start":21.895,"end":51.335},{"sentences":[{"text":"Oh, I see.","start":51.335,"end":52.554996,"sentiment":"neutral","sentiment_score":-0.11125130454699199},{"text":"So you are not part of Avant.","start":53.254997,"end":55.274998,"sentiment":"neutral","sentiment_score":-0.19662153720855713},{"text":"Correct?","start":55.414997,"end":55.914997,"sentiment":"neutral","sentiment_score":-0.16362345218658447},{"text":"No.","start":57.04294,"end":57.54294,"sentiment":"neutral","sentiment_score":-0.28274965286254883},{"text":"I see.","start":57.762936,"end":58.502937,"sentiment":"neutral","sentiment_score":-0.15895918756723404}],"sentiment":"neutral","sentiment_score":-0.17674258244889124,"num_words":14,"start":51.335,"end":58.502937},{"sentences":[{"text":"Okay.","start":58.56294,"end":59.06294,"sentiment":"neutral","sentiment_score":-0.09000095725059509},{"text":"I'll updating their record.","start":59.202938,"end":60.802937,"sentiment":"neutral","sentiment_score":-0.025689903181046247},{"text":"Thank you for taking this call.","start":60.802937,"end":62.422935,"sentiment":"neutral","sentiment_score":0.2516373892625173}],"sentiment":"neutral","sentiment_score":0.11973306960002943,"num_words":11,"start":58.56294,"end":62.422935}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello? Hey. Mhmm. I'll I'll ask you to pause there. I don't work at Avant anymore. I'm not taking any new products at the moment where I'm working. No. Okay.","confidence":0.9980469,"words":[{"word":"hi","start":0.32,"end":0.79999995,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.026790451258420944},{"word":"if","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.019854161888360977},{"word":"you","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019452515989542007},{"word":"record","start":1.28,"end":1.68,"confidence":0.99316406,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.017509330064058304},{"word":"your","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.020635245367884636},{"word":"name","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01597740314900875},{"word":"and","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02203931286931038},{"word":"reason","start":2.32,"end":2.72,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.01918620429933071},{"word":"for","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02090220153331757},{"word":"calling","start":2.8799999,"end":3.3799999,"confidence":0.9970703,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.02338508889079094},{"word":"i'll","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02992936037480831},{"word":"see","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0304024089127779},{"word":"if","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02358599752187729},{"word":"this","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02238642610609531},{"word":"person","start":4.3199997,"end":4.64,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.023555591702461243},{"word":"is","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.014455195516347883},{"word":"available","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.015187686309218408},{"word":"hello","start":15.355,"end":15.855,"confidence":0.9836426,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.020044898614287376},{"word":"hey","start":20.154999,"end":20.654999,"confidence":0.7050781,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.32300806045532227},{"word":"mhmm","start":27.355,"end":27.855,"confidence":0.91967773,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.007481812033802271},{"word":"i'll","start":30.03,"end":30.53,"confidence":0.8930664,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05264487862586975},{"word":"i'll","start":41.39,"end":41.47,"confidence":0.93847656,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.25543278455734253},{"word":"ask","start":41.47,"end":41.71,"confidence":0.99316406,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.28860974311828613},{"word":"you","start":41.71,"end":41.95,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2127189338207245},{"word":"to","start":41.95,"end":42.11,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2467456012964249},{"word":"pause","start":42.11,"end":42.43,"confidence":0.9951172,"punctuated_word":"pause","sentiment":"neutral","sentiment_score":-0.18734848499298096},{"word":"there","start":42.43,"end":42.93,"confidence":0.98168945,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.21199551224708557},{"word":"i","start":42.99,"end":43.23,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5045896768569946},{"word":"don't","start":43.23,"end":43.55,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4667501449584961},{"word":"work","start":43.55,"end":44.05,"confidence":0.9863281,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.3954403102397918},{"word":"at","start":44.465,"end":44.625,"confidence":0.9892578,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4792872667312622},{"word":"avant","start":44.625,"end":45.025,"confidence":0.63134766,"punctuated_word":"Avant","sentiment":"negative","sentiment_score":-0.4898410439491272},{"word":"anymore","start":45.025,"end":45.525,"confidence":0.9975586,"punctuated_word":"anymore.","sentiment":"negative","sentiment_score":-0.4881308972835541},{"word":"i'm","start":45.825,"end":46.145,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4412326216697693},{"word":"not","start":46.145,"end":46.645,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.42337143421173096},{"word":"taking","start":47.185,"end":47.585,"confidence":0.99609375,"punctuated_word":"taking","sentiment":"negative","sentiment_score":-0.4004460871219635},{"word":"any","start":47.585,"end":47.825,"confidence":1.0,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.42537176609039307},{"word":"new","start":47.825,"end":48.065,"confidence":0.99902344,"punctuated_word":"new","sentiment":"negative","sentiment_score":-0.4065820574760437},{"word":"products","start":48.065,"end":48.465,"confidence":0.99609375,"punctuated_word":"products","sentiment":"negative","sentiment_score":-0.3810733854770661},{"word":"at","start":48.465,"end":48.625,"confidence":0.9970703,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.37161964178085327},{"word":"the","start":48.625,"end":48.705,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3906380236148834},{"word":"moment","start":48.705,"end":49.105,"confidence":1.0,"punctuated_word":"moment","sentiment":"negative","sentiment_score":-0.4061109721660614},{"word":"where","start":49.105,"end":49.345,"confidence":0.86865234,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.2888099253177643},{"word":"i'm","start":49.345,"end":49.425,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.26818010210990906},{"word":"working","start":49.425,"end":49.925,"confidence":0.96875,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.2666141092777252},{"word":"no","start":56.545,"end":57.045,"confidence":0.9074707,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2965473532676697},{"word":"okay","start":61.46294,"end":61.96294,"confidence":0.97802734,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.23630927503108975}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Hello? Hey. Mhmm.\n\nI'll I'll ask you to pause there. I don't work at Avant anymore. I'm not taking any new products at the moment where I'm working. No. Okay.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.026790451258420944},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.021152758155949414},{"text":"Hello?","start":15.355,"end":15.855,"sentiment":"neutral","sentiment_score":0.020044898614287376},{"text":"Hey.","start":20.154999,"end":20.654999,"sentiment":"neutral","sentiment_score":0.32300806045532227},{"text":"Mhmm.","start":27.355,"end":27.855,"sentiment":"neutral","sentiment_score":0.007481812033802271}],"sentiment":"neutral","sentiment_score":0.03578846764285117,"num_words":20,"start":0.32,"end":27.855},{"sentences":[{"text":"I'll I'll ask you to pause there.","start":30.03,"end":42.93,"sentiment":"neutral","sentiment_score":-0.19288659734385355},{"text":"I don't work at Avant anymore.","start":42.99,"end":45.525,"sentiment":"negative","sentiment_score":-0.47067322333653766},{"text":"I'm not taking any new products at the moment where I'm working.","start":45.825,"end":49.925,"sentiment":"negative","sentiment_score":-0.37250417719284695},{"text":"No.","start":56.545,"end":57.045,"sentiment":"neutral","sentiment_score":-0.2965473532676697},{"text":"Okay.","start":61.46294,"end":61.96294,"sentiment":"neutral","sentiment_score":0.23630927503108975}],"sentiment":"neutral","sentiment_score":-0.32239013799914606,"num_words":27,"start":30.03,"end":61.96294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Harsh Busa.\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hi. Good morning, Harsh.\n\nChannel 1: Hey.\n\nChannel 0: Good day to you. Yeah. Good day to you, Harsh. My name is Mary calling from Vigilance AI.\n\nChannel 1: Mhmm.\n\nChannel 0: We are an AI powered\n\nChannel 1: I'll\n\nChannel 0: MDR platform, which investigate and responds to security events 24 by seven while having human in the loop. Reason we call you harsh because\n\nChannel 1: I'll ask\n\nChannel 0: our\n\nChannel 1: you to pause there. I don't work at Avant anymore. I'm not taking any new products at the moment where I'm working.\n\nChannel 0: mhmm. Oh, I see. So you are not part of Avant. Correct?\n\nChannel 1: No.\n\nChannel 0: No. I see. Okay. I'll updating their record. Thank you for taking\n\nChannel 1: Okay.\n\nChannel 0: this call.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.026790451258420944},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.021152758155949414}],"sentiment":"neutral","sentiment_score":0.02148438716197715,"channel":1,"num_words":17,"start":0.32,"end":5.2999997},{"sentences":[{"text":"I'm looking for Harsh Busa.","start":6.72,"end":9.7,"sentiment":"neutral","sentiment_score":0.016265426948666572}],"sentiment":"neutral","sentiment_score":0.016265426948666572,"channel":0,"num_words":5,"start":6.72,"end":9.7},{"sentences":[{"text":"Hello?","start":15.355,"end":15.855,"sentiment":"neutral","sentiment_score":0.020044898614287376}],"sentiment":"neutral","sentiment_score":0.020044898614287376,"channel":1,"num_words":1,"start":15.355,"end":15.855},{"sentences":[{"text":"Yes.","start":16.855,"end":17.255001,"sentiment":"neutral","sentiment_score":0.0720931887626648},{"text":"Hi.","start":17.255001,"end":17.495,"sentiment":"neutral","sentiment_score":0.16987544298171997},{"text":"Good morning, Harsh.","start":17.495,"end":18.635,"sentiment":"positive","sentiment_score":0.3557576636473338}],"sentiment":"neutral","sentiment_score":0.26184832453727724,"channel":0,"num_words":5,"start":16.855,"end":18.635},{"sentences":[{"text":"Hey.","start":20.154999,"end":20.654999,"sentiment":"neutral","sentiment_score":0.32300806045532227}],"sentiment":"neutral","sentiment_score":0.32300806045532227,"channel":1,"num_words":1,"start":20.154999,"end":20.654999},{"sentences":[{"text":"Good day to you.","start":20.295,"end":21.275,"sentiment":"positive","sentiment_score":0.42115531861782074},{"text":"Yeah.","start":21.895,"end":22.295,"sentiment":"neutral","sentiment_score":0.2818365693092346},{"text":"Good day to you, Harsh.","start":22.295,"end":23.255001,"sentiment":"neutral","sentiment_score":0.3233136415481567},{"text":"My name is Mary calling from Vigilance AI.","start":23.255001,"end":26.555,"sentiment":"neutral","sentiment_score":0.1035593906417489}],"sentiment":"neutral","sentiment_score":0.2450833987030718,"channel":0,"num_words":18,"start":20.295,"end":26.555},{"sentences":[{"text":"Mhmm.","start":27.355,"end":27.855,"sentiment":"neutral","sentiment_score":0.007481812033802271}],"sentiment":"neutral","sentiment_score":0.007481812033802271,"channel":1,"num_words":1,"start":27.355,"end":27.855},{"sentences":[{"text":"We are an AI powered","start":27.975,"end":30.310001,"sentiment":"neutral","sentiment_score":0.03657468296587467}],"sentiment":"neutral","sentiment_score":0.03657468296587467,"channel":0,"num_words":5,"start":27.975,"end":30.310001},{"sentences":[{"text":"I'll","start":30.03,"end":30.53,"sentiment":"neutral","sentiment_score":0.05264487862586975}],"sentiment":"neutral","sentiment_score":0.05264487862586975,"channel":1,"num_words":1,"start":30.03,"end":30.53},{"sentences":[{"text":"MDR platform, which investigate and responds to security events 24 by seven while having human in the loop.","start":30.310001,"end":38.65,"sentiment":"neutral","sentiment_score":0.08047138785736428},{"text":"Reason we call you harsh because","start":39.510002,"end":41.45,"sentiment":"neutral","sentiment_score":-0.26506728182236355}],"sentiment":"neutral","sentiment_score":-0.005913279562567671,"channel":0,"num_words":24,"start":30.310001,"end":41.45},{"sentences":[{"text":"I'll ask","start":41.39,"end":41.71,"sentiment":"neutral","sentiment_score":-0.27202126383781433}],"sentiment":"neutral","sentiment_score":-0.27202126383781433,"channel":1,"num_words":2,"start":41.39,"end":41.71},{"sentences":[{"text":"our","start":41.510002,"end":42.010002,"sentiment":"neutral","sentiment_score":-0.2532927095890045}],"sentiment":"neutral","sentiment_score":-0.2532927095890045,"channel":0,"num_words":1,"start":41.510002,"end":42.010002},{"sentences":[{"text":"you to pause there.","start":41.71,"end":42.93,"sentiment":"neutral","sentiment_score":-0.21470213308930397},{"text":"I don't work at Avant anymore.","start":42.99,"end":45.525,"sentiment":"negative","sentiment_score":-0.47067322333653766},{"text":"I'm not taking any new products at the moment where I'm working.","start":45.825,"end":49.925,"sentiment":"negative","sentiment_score":-0.37250417719284695}],"sentiment":"negative","sentiment_score":-0.3705862726677548,"channel":1,"num_words":22,"start":41.71,"end":49.925},{"sentences":[{"text":"mhmm.","start":51.015,"end":51.335,"sentiment":"neutral","sentiment_score":-0.08865123242139816},{"text":"Oh, I see.","start":51.335,"end":52.554996,"sentiment":"neutral","sentiment_score":-0.11125130454699199},{"text":"So you are not part of Avant.","start":53.254997,"end":55.274998,"sentiment":"neutral","sentiment_score":-0.19662153720855713},{"text":"Correct?","start":55.414997,"end":55.914997,"sentiment":"neutral","sentiment_score":-0.16362345218658447}],"sentiment":"neutral","sentiment_score":-0.1635316132257382,"channel":0,"num_words":12,"start":51.015,"end":55.914997},{"sentences":[{"text":"No.","start":56.545,"end":57.045,"sentiment":"neutral","sentiment_score":-0.2965473532676697}],"sentiment":"neutral","sentiment_score":-0.2965473532676697,"channel":1,"num_words":1,"start":56.545,"end":57.045},{"sentences":[{"text":"No.","start":57.04294,"end":57.54294,"sentiment":"neutral","sentiment_score":-0.28274965286254883},{"text":"I see.","start":57.762936,"end":58.502937,"sentiment":"neutral","sentiment_score":-0.15895918756723404},{"text":"Okay.","start":58.56294,"end":59.06294,"sentiment":"neutral","sentiment_score":-0.09000095725059509},{"text":"I'll updating their record.","start":59.202938,"end":60.802937,"sentiment":"neutral","sentiment_score":-0.025689903181046247},{"text":"Thank you for taking","start":60.802937,"end":61.682938,"sentiment":"neutral","sentiment_score":0.30274275690317154}],"sentiment":"neutral","sentiment_score":0.034795202470074095,"channel":0,"num_words":12,"start":57.04294,"end":61.682938},{"sentences":[{"text":"Okay.","start":61.46294,"end":61.96294,"sentiment":"neutral","sentiment_score":0.23630927503108975}],"sentiment":"neutral","sentiment_score":0.23630927503108975,"channel":1,"num_words":1,"start":61.46294,"end":61.96294},{"sentences":[{"text":"this call.","start":61.682938,"end":62.422935,"sentiment":"neutral","sentiment_score":0.1494266539812088}],"sentiment":"neutral","sentiment_score":0.1494266539812088,"channel":0,"num_words":2,"start":61.682938,"end":62.422935}]},"summary":{"result":"success","short":"A representative from Carrefourance AI called Harsh Busa to discuss their AI-powered MDR platform and their use of it for responding to security events 24/7. Harsh informed the representative that he is no longer part of Avant and the representative apologizes for the misunderstanding and updated their record."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Harsh Busa. Hello?","start_word":1,"end_word":22,"intents":[{"intent":"Offer help and end call","confidence_score":6.398166e-8}]},{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Harsh Busa. Hello? Yes. Hi.","start_word":1,"end_word":24,"intents":[{"intent":"Check availability","confidence_score":0.10793191}]},{"text":"I'll updating their record. Thank you for taking Okay. this call.","start_word":120,"end_word":130,"intents":[{"intent":"Update record","confidence_score":0.51657575}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Harsh Busa. Hello? Yes. Hi.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.03089884482324123},{"text":"Good morning, Harsh.","start_word":25,"end_word":27,"sentiment":"positive","sentiment_score":0.34668323397636414},{"text":"Hey.","start_word":28,"end_word":28,"sentiment":"neutral","sentiment_score":0.32300806045532227},{"text":"Good day to you.","start_word":29,"end_word":32,"sentiment":"positive","sentiment_score":0.4096119999885559},{"text":"Yeah. Good day to you, Harsh. My name is Mary calling from Vigilance AI. Mhmm. We are an AI powered I'll MDR platform, which investigate and responds to security events 24 by seven while having human in the loop. Reason we call you harsh because I'll ask our you to pause there.","start_word":33,"end_word":84,"sentiment":"neutral","sentiment_score":0.0336880087852478},{"text":"I don't work at Avant anymore. I'm not taking any new products at the moment where I'm working.","start_word":85,"end_word":102,"sentiment":"negative","sentiment_score":-0.40004459023475647},{"text":"mhmm. Oh, I see. So you are not part of Avant. Correct? No. No. I see. Okay. I'll updating their record. Thank you for taking Okay. this call.","start_word":103,"end_word":130,"sentiment":"neutral","sentiment_score":-0.06114846095442772}],"average":{"sentiment":"neutral","sentiment_score":-0.02190304524970777}}}}