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The agent agrees and explains that they need to log in to make the upgrade. The customer says they will wait and the call ends with pleasantries."},"intents":{"segments":[{"text":"I wanted to check out what time are you available tomorrow.","start_word":32,"end_word":42,"intents":[{"intent":"Check availability","confidence_score":0.27399507}]},{"text":"Do you wanna do it earlier? Or Yeah.","start_word":44,"end_word":51,"intents":[{"intent":"Confirm appointment time","confidence_score":0.009939467}]},{"text":"Do you wanna do it earlier? Or Yeah. No worries.","start_word":44,"end_word":53,"intents":[{"intent":"Confirm time","confidence_score":0.22851631}]},{"text":"No worries. You Yep. take care. Okay.","start_word":101,"end_word":107,"intents":[{"intent":"Provide assistance","confidence_score":0.017433006},{"intent":"Confirm understanding","confidence_score":0.02128602},{"intent":"Confirm understanding","confidence_score":0.02529692},{"intent":"Express gratitude","confidence_score":0.0907391}]},{"text":"No worries. You Yep. take care. Okay. You too, miss. Take See you care. tomorrow. Bye. Bye.","start_word":101,"end_word":117,"intents":[{"intent":"Say goodbye","confidence_score":0.6785899}]}]},"sentiments":{"segments":[{"text":"Hello, Ross. How Hey.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.13652727007865906},{"text":"Hi, Nathan. I'm good. are How are you?","start_word":4,"end_word":11,"sentiment":"positive","sentiment_score":0.5168656706809998},{"text":"you?","start_word":12,"end_word":12,"sentiment":"neutral","sentiment_score":0.24635708332061768},{"text":"Good, mate. Good.","start_word":13,"end_word":15,"sentiment":"positive","sentiment_score":0.4945511221885681},{"text":"We're still on for 11:00 tomorrow? Upgrade. Yeah. That's the reason I give you a call. I wanted to check out what time are you available tomorrow. 11:00. Do you wanna do it earlier? Or Yeah. No worries. 11AM works for us as well. 11:00 So will do nicely. yeah. 11AM. Right? Sorry? 11AM. Correct. Now I'm I'm not sure how to go about it, but we want one log on. I'll explain when I see you tomorrow. Mhmm. Alright. No worries. Chat soon. Okay. No worries. You Yep. take care. Okay. You too, miss. Take See you care. tomorrow. Bye. Bye.","start_word":16,"end_word":117,"sentiment":"neutral","sentiment_score":0.09699299186468124}],"average":{"sentiment":"neutral","sentiment_score":0.14612379479915538}}}}