{"metadata":{"transaction_key":"deprecated","request_id":"01a056e5-f896-74b3-b3eb-affaaba528a6","sha256":"1841decc887baf69e82f24ade9e8259b43b1dcb49562a4654ecf2329f98f53f1","created":"2026-08-31T08:18:28.706Z","duration":425.15994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1424,"output_tokens":84},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1591,"output_tokens":1595},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1591,"output_tokens":50}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. Am I speaking to Elise Grenay? Thank you. Grenay, how are you today? That's I'm good. Thank you for asking. And, please don't be pressured to my call. We really would love to understand your situation and help you further so we could avoid disconnection of the service, and you won't be charged for the applicable fees. I could see in here that you mentioned you are able to make a payment next week. Right? Alright. Sure. So, technically, what you're saying is you will be able to settle your outstanding balance for August including the the whole amount? Okay. Because what we are wondering is if you cannot settle the full amount, we would understand that because we're thinking that you're recurring. It's a recurring invoice. So, technically, by tomorrow, you will have another invoice for September. But if you would be able to take care of this next Wednesday, right, not this comp okay. Sure. And are you going to use your card for this or bank account? In that way, we can set this up. Yeah. We can put in your card details. In that way, I could justify to our tech team to go ahead and reinstate your service after this call. I could show to them that you already have a payment method, and then we are scheduling your settlement next Thursday. Is that okay? Yeah. I will show to them your account. That's the reason why I reach out to you via phone call so I can just ask them to do it before they go home. Okay? Just bear with me here. Thank you so much it is. I'll just put in your card details. Oh, let me just check for you here. I'll open your invoice. I believe the first asides with your delivery fee, the first invoice includes more than a month because we did not ask you for the upfront payment. So it's covering, like, one one and a half months. Yeah. That's correct. Yeah. And then by next month, it will be put to the exact plan. It's only cover the one month period this this month. Mm-mm. Mm-mm. Mm-mm. Yeah. That's correct. Because yeah. Because usually, each Internet address or services, we cannot choose which network. Network is really the one who's identifying which serviceable for you. For example, your address is for Linham. This address is for Supa, something like that. So we cannot choose per premises. So let me just put in your card here. The name as the person on your card is the same as your Internet account name, Elise Grenay? Okay. That's perfect. And then may I have the card number, please? Mhmm. Thank you. 5163610205276189. Alright. Expiration date, please? 08/29. Okay. Thank you. And security code, please? 345. Thank you. One moment. Okay. So I've already enrolled your account to direct debit, and then I will take note of here that we are going to process your payment for August and your delivery fee total of $135.56 on Thursday. That would be September 10. Any specific time that day? So I Okay. That's perfect. So we'll go ahead and process it. Anyway, once the payment has been successfully processed, you will receive a official payment receipt shortly. Please ensure funds are available so we could for avoid further delays. And, Elif, after this call, I'll go ahead and talk to our technical team to provide a courtesy to reinstate the services, and then they will send you a notification once it's completed today. Alright? Oh, within one hour, but they will go ahead and process it once I've, showed to them your account. Okay? Alright. Thank you, Elise. And then if you need any help, just let us know and get in touch. We're here to support you. Appreciate your time today. You're welcome. Be safe, and see you. 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Good afternoon. This is Airtel accounts. Am I speaking to Elise Grenay? Thank you.\n\nGrenay, how are you today? That's I'm good. Thank you for asking. And, please don't be pressured to my call. We really would love to understand your situation and help you further so we could avoid disconnection of the service, and you won't be charged for the applicable fees.\n\nI could see in here that you mentioned you are able to make a payment next week. Right? Alright. Sure. So, technically, what you're saying is you will be able to settle your outstanding balance for August including the the whole amount?\n\nOkay. Because what we are wondering is if you cannot settle the full amount, we would understand that because we're thinking that you're recurring. It's a recurring invoice. So, technically, by tomorrow, you will have another invoice for September. But if you would be able to take care of this next Wednesday, right, not this comp okay.\n\nSure. And are you going to use your card for this or bank account? In that way, we can set this up. Yeah. We can put in your card details.\n\nIn that way, I could justify to our tech team to go ahead and reinstate your service after this call. I could show to them that you already have a payment method, and then we are scheduling your settlement next Thursday. Is that okay? Yeah. I will show to them your account.\n\nThat's the reason why I reach out to you via phone call so I can just ask them to do it before they go home. Okay? Just bear with me here. Thank you so much it is. I'll just put in your card details.\n\nOh, let me just check for you here. I'll open your invoice. I believe the first asides with your delivery fee, the first invoice includes more than a month because we did not ask you for the upfront payment. So it's covering, like, one one and a half months. Yeah.\n\nThat's correct. Yeah. And then by next month, it will be put to the exact plan. It's only cover the one month period this this month. Mm-mm.\n\nMm-mm. Mm-mm. Yeah. That's correct. Because yeah.\n\nBecause usually, each Internet address or services, we cannot choose which network. Network is really the one who's identifying which serviceable for you. For example, your address is for Linham. This address is for Supa, something like that. So we cannot choose per premises.\n\nSo let me just put in your card here. The name as the person on your card is the same as your Internet account name, Elise Grenay? Okay. That's perfect. And then may I have the card number, please?\n\nMhmm. Thank you. 5163610205276189. Alright. Expiration date, please?\n\n08/29. Okay. Thank you. And security code, please? 345.\n\nThank you. One moment. Okay. So I've already enrolled your account to direct debit, and then I will take note of here that we are going to process your payment for August and your delivery fee total of $135.56 on Thursday. That would be September 10.\n\nAny specific time that day? So I Okay. That's perfect. So we'll go ahead and process it. Anyway, once the payment has been successfully processed, you will receive a official payment receipt shortly.\n\nPlease ensure funds are available so we could for avoid further delays. And, Elif, after this call, I'll go ahead and talk to our technical team to provide a courtesy to reinstate the services, and then they will send you a notification once it's completed today. Alright? Oh, within one hour, but they will go ahead and process it once I've, showed to them your account. Okay?\n\nAlright. Thank you, Elise. And then if you need any help, just let us know and get in touch. We're here to support you. Appreciate your time today.\n\nYou're welcome. Be safe, and see you. 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here.","start":111.75,"end":113.13,"sentiment":"neutral","sentiment_score":0.09904951602220535},{"text":"Thank you so much it is.","start":113.35,"end":114.89,"sentiment":"positive","sentiment_score":0.6811845600605011},{"text":"I'll just put in your card details.","start":116.23,"end":118.57,"sentiment":"neutral","sentiment_score":0.2602301027093615}],"sentiment":"neutral","sentiment_score":0.23470144828950817,"num_words":44,"start":104.025,"end":118.57},{"sentences":[{"text":"Oh, let me just check for you here.","start":131.865,"end":133.965,"sentiment":"neutral","sentiment_score":-0.021822311682626605},{"text":"I'll open your invoice.","start":136.18001,"end":137.56,"sentiment":"neutral","sentiment_score":0.010860148584470153},{"text":"I believe the first asides with your delivery fee, the first invoice includes more than a month because we did not ask you for the upfront payment.","start":138.02,"end":149.78,"sentiment":"neutral","sentiment_score":-0.10995397923721208},{"text":"So it's covering, like, one one and a half months.","start":149.78,"end":152.975,"sentiment":"neutral","sentiment_score":-0.10147748440504074},{"text":"Yeah.","start":156.63501,"end":156.955,"sentiment":"neutral","sentiment_score":0.009276418015360832}],"sentiment":"neutral","sentiment_score":-0.0821078752912581,"num_words":50,"start":131.865,"end":156.955},{"sentences":[{"text":"That's correct.","start":156.955,"end":157.695,"sentiment":"neutral","sentiment_score":0.029709639959037304},{"text":"Yeah.","start":159.27501,"end":159.595,"sentiment":"neutral","sentiment_score":0.007655198685824871},{"text":"And then by next month, it will be put to the exact plan.","start":159.595,"end":164.395,"sentiment":"neutral","sentiment_score":-0.01864685447743306},{"text":"It's only cover the one month period this this month.","start":164.395,"end":168.86,"sentiment":"neutral","sentiment_score":-0.1630126263946295},{"text":"Mm-mm.","start":172.28,"end":172.78,"sentiment":"neutral","sentiment_score":-0.11842198669910432}],"sentiment":"neutral","sentiment_score":-0.07125492149067146,"num_words":27,"start":156.955,"end":172.78},{"sentences":[{"text":"Mm-mm.","start":177.95999,"end":178.45999,"sentiment":"neutral","sentiment_score":-0.05529468134045601},{"text":"Mm-mm.","start":202.79999,"end":203.2,"sentiment":"neutral","sentiment_score":-0.01856968365609646},{"text":"Yeah.","start":203.2,"end":203.51999,"sentiment":"neutral","sentiment_score":0.04377145320177078},{"text":"That's correct.","start":203.51999,"end":204.34,"sentiment":"neutral","sentiment_score":0.11005235835909843},{"text":"Because yeah.","start":205.03499,"end":210.31499,"sentiment":"neutral","sentiment_score":-0.010623347014188766}],"sentiment":"neutral","sentiment_score":0.02410930155643395,"num_words":7,"start":177.95999,"end":210.31499},{"sentences":[{"text":"Because usually, each Internet address or services, we cannot choose which network.","start":210.31499,"end":217.215,"sentiment":"neutral","sentiment_score":-0.08352882570276658},{"text":"Network is really the one who's identifying which serviceable for you.","start":217.87,"end":222.67,"sentiment":"neutral","sentiment_score":-0.007537365552376617},{"text":"For example, your address is for Linham.","start":222.67,"end":224.93001,"sentiment":"neutral","sentiment_score":-0.003893417489182736},{"text":"This address is for Supa, something like that.","start":224.99,"end":227.31,"sentiment":"neutral","sentiment_score":-0.018502220744267106},{"text":"So we cannot choose per premises.","start":227.31,"end":230.45,"sentiment":"neutral","sentiment_score":-0.039048406605919204}],"sentiment":"neutral","sentiment_score":-0.0339731603982562,"num_words":44,"start":210.31499,"end":230.45},{"sentences":[{"text":"So let me just put in your card here.","start":230.945,"end":233.52501,"sentiment":"neutral","sentiment_score":0.014508737251162529},{"text":"The name as the person on your card is the same as your Internet account name, Elise Grenay?","start":233.74501,"end":238.80501,"sentiment":"neutral","sentiment_score":0.0259857935210069},{"text":"Okay.","start":239.10501,"end":239.425,"sentiment":"neutral","sentiment_score":0.06843193620443344},{"text":"That's perfect.","start":239.425,"end":240.16501,"sentiment":"neutral","sentiment_score":0.25956960022449493},{"text":"And then may I have the card number, please?","start":240.945,"end":243.445,"sentiment":"neutral","sentiment_score":0.0674073961046007}],"sentiment":"neutral","sentiment_score":0.04596309282649786,"num_words":39,"start":230.945,"end":243.445},{"sentences":[{"text":"Mhmm.","start":291.745,"end":292.245,"sentiment":"neutral","sentiment_score":-0.012412512674927711},{"text":"Thank you.","start":307.06998,"end":307.78998,"sentiment":"neutral","sentiment_score":0.2203061804175377},{"text":"5163610205276189.","start":307.78998,"end":313.915,"sentiment":"neutral","sentiment_score":0.04023141413927078},{"text":"Alright.","start":315.495,"end":315.995,"sentiment":"neutral","sentiment_score":0.0027729752473533154},{"text":"Expiration date, please?","start":316.295,"end":317.67502,"sentiment":"neutral","sentiment_score":-0.038418009877204895}],"sentiment":"neutral","sentiment_score":0.044493775989394635,"num_words":8,"start":291.745,"end":317.67502},{"sentences":[{"text":"08/29.","start":320.935,"end":322.315,"sentiment":"neutral","sentiment_score":-0.001163245877251029},{"text":"Okay.","start":323.89502,"end":324.39502,"sentiment":"neutral","sentiment_score":0.14506956934928894},{"text":"Thank you.","start":324.855,"end":325.755,"sentiment":"positive","sentiment_score":0.4124053418636322},{"text":"And security code, please?","start":326.58,"end":328.36,"sentiment":"neutral","sentiment_score":0.120208028703928},{"text":"345.","start":331.06,"end":332.41998,"sentiment":"neutral","sentiment_score":0.05210813879966736}],"sentiment":"neutral","sentiment_score":0.16685080675718686,"num_words":9,"start":320.935,"end":332.41998},{"sentences":[{"text":"Thank you.","start":332.41998,"end":333.06,"sentiment":"positive","sentiment_score":0.47977156937122345},{"text":"One moment.","start":333.06,"end":333.8,"sentiment":"neutral","sentiment_score":0.2823745608329773},{"text":"Okay.","start":340.38498,"end":340.705,"sentiment":"neutral","sentiment_score":0.1516364812850952},{"text":"So I've already enrolled your account to direct debit, and then I will take note of here that we are going to process your payment for August and your delivery fee total of $135.56 on Thursday.","start":340.705,"end":358.74,"sentiment":"neutral","sentiment_score":0.09773197273413341},{"text":"That would be September 10.","start":358.74,"end":360.66,"sentiment":"neutral","sentiment_score":0.02491886429488659}],"sentiment":"neutral","sentiment_score":0.11562769742601592,"num_words":46,"start":332.41998,"end":360.66},{"sentences":[{"text":"Any specific time that day?","start":360.66,"end":363.4,"sentiment":"neutral","sentiment_score":0.014482580684125423},{"text":"So I Okay.","start":363.53998,"end":373.35498,"sentiment":"neutral","sentiment_score":0.10041908050576846},{"text":"That's perfect.","start":373.35498,"end":374.175,"sentiment":"positive","sentiment_score":0.6424014270305634},{"text":"So we'll go ahead and process it.","start":374.235,"end":376.155,"sentiment":"positive","sentiment_score":0.4015869285379137},{"text":"Anyway, once the payment has been successfully processed, you will receive a official payment receipt shortly.","start":376.155,"end":381.29498,"sentiment":"neutral","sentiment_score":0.30101538076996803}],"sentiment":"neutral","sentiment_score":0.28138871488133166,"num_words":33,"start":360.66,"end":381.29498},{"sentences":[{"text":"Please ensure funds are available so we could for avoid further delays.","start":381.67,"end":385.35,"sentiment":"neutral","sentiment_score":0.13053639015803734},{"text":"And, Elif, after this call, I'll go ahead and talk to our technical team to provide a courtesy to reinstate the services, and then they will send you a notification once it's completed today.","start":385.35,"end":398.615,"sentiment":"neutral","sentiment_score":0.1371818259358406},{"text":"Alright?","start":398.615,"end":399.115,"sentiment":"neutral","sentiment_score":0.03993910551071167},{"text":"Oh, within one hour, but they will go ahead and process it once I've, showed to them your account.","start":401.895,"end":408.375,"sentiment":"neutral","sentiment_score":0.01178938106290604},{"text":"Okay?","start":408.375,"end":408.875,"sentiment":"neutral","sentiment_score":-0.003427557647228241}],"sentiment":"neutral","sentiment_score":0.09688251569811533,"num_words":67,"start":381.67,"end":408.875},{"sentences":[{"text":"Alright.","start":410.40002,"end":410.88,"sentiment":"neutral","sentiment_score":0.2587069272994995},{"text":"Thank you, Elise.","start":410.88,"end":411.76,"sentiment":"positive","sentiment_score":0.4076199233531952},{"text":"And then if you need any help, just let us know and get in touch.","start":411.76,"end":415.44,"sentiment":"neutral","sentiment_score":0.2719385554393133},{"text":"We're here to support you.","start":415.44,"end":416.72,"sentiment":"neutral","sentiment_score":0.2854975610971451},{"text":"Appreciate your time today.","start":416.72,"end":418.26,"sentiment":"positive","sentiment_score":0.6061784625053406}],"sentiment":"positive","sentiment_score":0.336173095873424,"num_words":28,"start":410.40002,"end":418.26},{"sentences":[{"text":"You're welcome.","start":418.64,"end":419.36002,"sentiment":"positive","sentiment_score":0.7196324467658997},{"text":"Be safe, and see you.","start":419.36002,"end":420.56,"sentiment":"positive","sentiment_score":0.6154623985290527},{"text":"Bye bye.","start":420.56,"end":421.22,"sentiment":"neutral","sentiment_score":0.3121596574783325}],"sentiment":"positive","sentiment_score":0.5712106890148587,"num_words":9,"start":418.64,"end":421.22}]}}]},{"alternatives":[{"transcript":"Hello? Yes. You are. Oh, not bad. Thanks. How are you? Okay. Yes. I can. Yep. Yeah. The whole amount. Yeah. Yes. Yes. Yeah. Yes. Next no. Next Thursday. Sorry. Friday. Friday. By next Friday. Either either way, I can do any which which one's better? Okay. Okay. Yeah. Would that restore my service? Okay. Okay. Yep. Alright. Okay. Yeah. No worries. Yeah. I've I've got a question. When I looked at the bill, it said there's, like, no. It was like a there's $30 for the modem or something, and then there was it says 90 something dollars for the plan, but I thought the plan was $63 or something. Okay. Okay. Oh, okay. Yep. Yep. So it's a bit more yeah. That yeah. Oh, okay. Yeah. Okay. That's why it's so much for the first one. Okay. And plus the plus the modem as well. Yes. Okay. Yeah. Okay. Yeah. No. It's just hard because because before I moved to this apartment that I'm in, I was getting you know, the broadband initiatives that they've got for the free broadband Internet? Some yeah. I had a voucher for that, and I was with I was hooked up with Aussie Broadband. So I wasn't paying for Internet at all because I had that voucher that got me the free Internet. But you guys but I can't use the voucher. I can't transfer a service over. I can't use Aussie Broadband here. I can only use certain net yeah. Networks. And and I can't transfer the voucher over to a different company. It doesn't let they don't let me. So so I mean, yeah, I'm used to not having to pay for the for the Internet and and sort of get used to it. Yeah. Yeah. Yeah. Yep. Yes. That's it. Yep. Yep. Hang on two seconds. Let me just alright. So I'm just gonna get it. The number. It is sorry. Sorry. My phone's really slow. Can't hear me. Oh, just about the Internet, maybe. So so it's 5163 610205276189. Yep. Yep. That's it. 08/29. Yep. 345. Yep. No. It doesn't matter what time. It'll be it it goes in usually overnight on a Thursday night. So by by sort of, like, 12:00, you know, 01:00 in the morning, it's in. So Yep. Yep. Yep. Okay. Yeah. How long will that take for it to be restored? Oh, okay. Good. Oh, perfect. I wasn't sure if it was gonna take a while. Yeah. Okay. No worries. Thank you. Okay. Okay. Thank you so much. Thanks. Thanks. 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Yes. You are. Oh, not bad. Thanks.\n\nHow are you? Okay. Yes. I can. Yep.\n\nYeah. The whole amount. Yeah. Yes. Yes.\n\nYeah. Yes. Next no. Next Thursday. Sorry.\n\nFriday. Friday. By next Friday. Either either way, I can do any which which one's better? Okay.\n\nOkay. Yeah. Would that restore my service? Okay. Okay.\n\nYep. Alright. Okay. Yeah. No worries.\n\nYeah. I've I've got a question. When I looked at the bill, it said there's, like, no. It was like a there's $30 for the modem or something, and then there was it says 90 something dollars for the plan, but I thought the plan was $63 or something. Okay.\n\nOkay. Oh, okay. Yep. Yep. So it's a bit more yeah.\n\nThat yeah. Oh, okay. Yeah. Okay. That's why it's so much for the first one.\n\nOkay. And plus the plus the modem as well. Yes. Okay. Yeah.\n\nOkay. Yeah. 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So so it's 5163 610205276189. Yep. Yep.\n\nThat's it. 08/29. Yep. 345. Yep.\n\nNo. It doesn't matter what time. It'll be it it goes in usually overnight on a Thursday night. So by by sort of, like, 12:00, you know, 01:00 in the morning, it's in. So Yep.\n\nYep. Yep. Okay. Yeah. How long will that take for it to be restored?\n\nOh, okay. Good. Oh, perfect. I wasn't sure if it was gonna take a while. Yeah.\n\nOkay. No worries. Thank you. Okay. Okay.\n\nThank you so much. Thanks. Thanks. 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worries.","start":113.49,"end":114.15,"sentiment":"positive","sentiment_score":0.5022883415222168}],"sentiment":"neutral","sentiment_score":0.28245216359694797,"num_words":6,"start":107.685,"end":114.15},{"sentences":[{"text":"Yeah.","start":118.53,"end":118.77,"sentiment":"neutral","sentiment_score":-0.010443400591611862},{"text":"I've I've got a question.","start":118.77,"end":119.909996,"sentiment":"neutral","sentiment_score":-0.08045123517513275},{"text":"When I looked at the bill, it said there's, like, no.","start":120.13,"end":123.085,"sentiment":"neutral","sentiment_score":-0.2054164558649063},{"text":"It was like a there's $30 for the modem or something, and then there was it says 90 something dollars for the plan, but I thought the plan was $63 or something.","start":123.085,"end":131.265,"sentiment":"neutral","sentiment_score":-0.17606863309629261},{"text":"Okay.","start":133.245,"end":133.745,"sentiment":"neutral","sentiment_score":0.007555453106760979}],"sentiment":"neutral","sentiment_score":-0.16597842793911696,"num_words":50,"start":118.53,"end":133.745},{"sentences":[{"text":"Okay.","start":137.94,"end":138.44,"sentiment":"neutral","sentiment_score":-0.018918298184871674},{"text":"Oh, okay.","start":147.45999,"end":148.58,"sentiment":"neutral","sentiment_score":-0.18635444343090057},{"text":"Yep.","start":148.58,"end":148.935,"sentiment":"neutral","sentiment_score":-0.1603228598833084},{"text":"Yep.","start":149.255,"end":149.575,"sentiment":"neutral","sentiment_score":-0.10765364021062852},{"text":"So it's a bit more yeah.","start":149.575,"end":151.495,"sentiment":"neutral","sentiment_score":-0.13020343954364458}],"sentiment":"neutral","sentiment_score":-0.1309840293093161,"num_words":11,"start":137.94,"end":151.495},{"sentences":[{"text":"That yeah.","start":151.495,"end":152.555,"sentiment":"neutral","sentiment_score":-0.08557989075779915},{"text":"Oh, okay.","start":153.255,"end":153.815,"sentiment":"neutral","sentiment_score":-0.028907854110002518},{"text":"Yeah.","start":153.815,"end":153.97499,"sentiment":"neutral","sentiment_score":-0.02689509280025959},{"text":"Okay.","start":153.97499,"end":154.135,"sentiment":"neutral","sentiment_score":-0.032343097031116486},{"text":"That's why it's so much for the first one.","start":154.135,"end":155.815,"sentiment":"neutral","sentiment_score":-0.08584677924712499}],"sentiment":"neutral","sentiment_score":-0.07072231285274029,"num_words":15,"start":151.495,"end":155.815},{"sentences":[{"text":"Okay.","start":155.815,"end":156.315,"sentiment":"neutral","sentiment_score":0.0011076070368289948},{"text":"And plus the plus the modem as well.","start":156.535,"end":158.455,"sentiment":"neutral","sentiment_score":0.018617356894537807},{"text":"Yes.","start":158.455,"end":158.855,"sentiment":"neutral","sentiment_score":0.021609678864479065},{"text":"Okay.","start":158.855,"end":159.355,"sentiment":"neutral","sentiment_score":0.006259515881538391},{"text":"Yeah.","start":166.56999,"end":167.06999,"sentiment":"neutral","sentiment_score":-0.0398840494453907}],"sentiment":"neutral","sentiment_score":0.011502633957813183,"num_words":12,"start":155.815,"end":167.06999},{"sentences":[{"text":"Okay.","start":167.13,"end":167.37,"sentiment":"neutral","sentiment_score":-0.04951758310198784},{"text":"Yeah.","start":167.37,"end":167.61,"sentiment":"neutral","sentiment_score":-0.09348925948143004},{"text":"No.","start":167.61,"end":167.77,"sentiment":"neutral","sentiment_score":-0.3080233335494995},{"text":"It's just hard because because before I moved to this apartment that I'm in, I was getting you know, the broadband initiatives that they've got for the free broadband Internet?","start":167.77,"end":177.31,"sentiment":"neutral","sentiment_score":-0.1367521054421862},{"text":"Some yeah.","start":177.37,"end":178.97499,"sentiment":"neutral","sentiment_score":-0.07258790731430054}],"sentiment":"neutral","sentiment_score":-0.13425054725791727,"num_words":35,"start":167.13,"end":178.97499},{"sentences":[{"text":"I had a voucher for that, and I was with I was hooked up with Aussie Broadband.","start":178.97499,"end":182.89499,"sentiment":"neutral","sentiment_score":0.008323770345133893},{"text":"So I wasn't paying for Internet at all because I had that voucher that got me the free Internet.","start":182.89499,"end":187.775,"sentiment":"neutral","sentiment_score":-0.05365240985625669},{"text":"But you guys but I can't use the voucher.","start":187.775,"end":190.575,"sentiment":"negative","sentiment_score":-0.3857376211219364},{"text":"I can't transfer a service over.","start":190.575,"end":192.33499,"sentiment":"negative","sentiment_score":-0.40763260424137115},{"text":"I can't use Aussie Broadband here.","start":192.33499,"end":194.19499,"sentiment":"neutral","sentiment_score":-0.2784572367866834}],"sentiment":"neutral","sentiment_score":-0.14852753206433958,"num_words":57,"start":178.97499,"end":194.19499},{"sentences":[{"text":"I can only use certain net yeah.","start":194.36,"end":196.2,"sentiment":"neutral","sentiment_score":-0.16422188814197267},{"text":"Networks.","start":196.2,"end":196.7,"sentiment":"neutral","sentiment_score":-0.17537681758403778},{"text":"And and I can't transfer the voucher over to a different company.","start":197.08,"end":200.54,"sentiment":"neutral","sentiment_score":-0.25124307225147885},{"text":"It doesn't let they don't let me.","start":200.6,"end":202.04,"sentiment":"neutral","sentiment_score":-0.2698570724044527},{"text":"So so I mean, yeah, I'm used to not having to pay for the for the Internet and and sort of get used to it.","start":202.04,"end":208.65501,"sentiment":"neutral","sentiment_score":-0.010605374425649643}],"sentiment":"neutral","sentiment_score":-0.12488424555900005,"num_words":52,"start":194.36,"end":208.65501},{"sentences":[{"text":"Yeah.","start":227.20001,"end":227.6,"sentiment":"neutral","sentiment_score":-0.0066386982798576355},{"text":"Yeah.","start":227.6,"end":228.1,"sentiment":"neutral","sentiment_score":-0.03665229305624962},{"text":"Yeah.","start":229.52,"end":230.02,"sentiment":"neutral","sentiment_score":-0.04166456684470177},{"text":"Yep.","start":236.895,"end":237.395,"sentiment":"neutral","sentiment_score":0.02645055018365383},{"text":"Yes.","start":238.975,"end":239.295,"sentiment":"neutral","sentiment_score":0.03901400789618492}],"sentiment":"neutral","sentiment_score":-0.0038982000201940536,"num_words":5,"start":227.20001,"end":239.295},{"sentences":[{"text":"That's it.","start":239.295,"end":239.77501,"sentiment":"neutral","sentiment_score":0.1430937796831131},{"text":"Yep.","start":239.77501,"end":240.27501,"sentiment":"neutral","sentiment_score":0.12041039764881134},{"text":"Yep.","start":243.935,"end":244.41501,"sentiment":"neutral","sentiment_score":0.019320016726851463},{"text":"Hang on two seconds.","start":244.41501,"end":245.455,"sentiment":"neutral","sentiment_score":-0.009321756660938263},{"text":"Let me just alright.","start":245.455,"end":247.64,"sentiment":"neutral","sentiment_score":0.022321376018226147}],"sentiment":"neutral","sentiment_score":0.03982637093092004,"num_words":12,"start":239.295,"end":247.64},{"sentences":[{"text":"So I'm just gonna get it.","start":255.14,"end":256.25998,"sentiment":"neutral","sentiment_score":0.026735698493818443},{"text":"The number.","start":256.25998,"end":256.84,"sentiment":"neutral","sentiment_score":-0.03259379416704178},{"text":"It is sorry.","start":259.53998,"end":268.48502,"sentiment":"neutral","sentiment_score":-0.17124499877293906},{"text":"Sorry.","start":268.48502,"end":268.80502,"sentiment":"neutral","sentiment_score":-0.27607691287994385},{"text":"My phone's really slow.","start":268.80502,"end":270.105,"sentiment":"negative","sentiment_score":-0.5262128636240959}],"sentiment":"neutral","sentiment_score":-0.17496479756664485,"num_words":16,"start":255.14,"end":270.105},{"sentences":[{"text":"Can't hear me.","start":272.005,"end":272.905,"sentiment":"negative","sentiment_score":-0.3558639983336131},{"text":"Oh, just about the Internet, maybe.","start":282.25,"end":283.78998,"sentiment":"neutral","sentiment_score":-0.11356724426150322},{"text":"So so it's 5163 610205276189.","start":285.28998,"end":306.03,"sentiment":"neutral","sentiment_score":-0.011061160452663898},{"text":"Yep.","start":314.01,"end":314.235,"sentiment":"neutral","sentiment_score":0.030542876571416855},{"text":"Yep.","start":314.31497,"end":314.63498,"sentiment":"neutral","sentiment_score":0.03467632085084915}],"sentiment":"neutral","sentiment_score":-0.108692629088182,"num_words":16,"start":272.005,"end":314.63498},{"sentences":[{"text":"That's it.","start":314.63498,"end":315.935,"sentiment":"neutral","sentiment_score":0.05122123286128044},{"text":"08/29.","start":318.235,"end":319.455,"sentiment":"neutral","sentiment_score":-0.007636750116944313},{"text":"Yep.","start":322.47498,"end":322.97498,"sentiment":"neutral","sentiment_score":0.055674195289611816},{"text":"345.","start":328.66998,"end":329.88998,"sentiment":"neutral","sentiment_score":0.019528640434145927},{"text":"Yep.","start":346.59497,"end":347.09497,"sentiment":"neutral","sentiment_score":0.12704947590827942}],"sentiment":"neutral","sentiment_score":0.04950967120627562,"num_words":6,"start":314.63498,"end":347.09497},{"sentences":[{"text":"No.","start":363.49,"end":363.73,"sentiment":"neutral","sentiment_score":-0.016930006444454193},{"text":"It doesn't matter what time.","start":363.73,"end":364.77,"sentiment":"neutral","sentiment_score":-0.017990681808441877},{"text":"It'll be it it goes in usually overnight on a Thursday night.","start":364.77,"end":367.33,"sentiment":"neutral","sentiment_score":0.0004895748570561409},{"text":"So by by sort of, like, 12:00, you know, 01:00 in the morning, it's in.","start":367.33,"end":371.885,"sentiment":"neutral","sentiment_score":0.023253614331285158},{"text":"So Yep.","start":371.885,"end":382.23,"sentiment":"neutral","sentiment_score":0.15477196872234344}],"sentiment":"neutral","sentiment_score":0.015923989577484983,"num_words":35,"start":363.49,"end":382.23},{"sentences":[{"text":"Yep.","start":390.53,"end":390.77,"sentiment":"neutral","sentiment_score":0.10981938242912292},{"text":"Yep.","start":390.77,"end":391.27,"sentiment":"neutral","sentiment_score":0.11403428018093108},{"text":"Okay.","start":398.475,"end":398.795,"sentiment":"neutral","sentiment_score":0.04755667224526405},{"text":"Yeah.","start":398.795,"end":399.035,"sentiment":"neutral","sentiment_score":0.00881946086883545},{"text":"How long will that take for it to be restored?","start":399.035,"end":401.05502,"sentiment":"neutral","sentiment_score":-0.030192523263394833}],"sentiment":"neutral","sentiment_score":-0.0015496740649853433,"num_words":14,"start":390.53,"end":401.05502},{"sentences":[{"text":"Oh, okay.","start":403.83502,"end":404.475,"sentiment":"neutral","sentiment_score":0.027112978510558605},{"text":"Good.","start":404.475,"end":404.975,"sentiment":"neutral","sentiment_score":0.17831897735595703},{"text":"Oh, perfect.","start":405.595,"end":406.23502,"sentiment":"neutral","sentiment_score":0.1880532205104828},{"text":"I wasn't sure if it was gonna take a while.","start":406.23502,"end":408.17502,"sentiment":"neutral","sentiment_score":-0.07545893341302871},{"text":"Yeah.","start":408.715,"end":408.95502,"sentiment":"neutral","sentiment_score":0.018300171941518784}],"sentiment":"neutral","sentiment_score":-0.007977361674420536,"num_words":16,"start":403.83502,"end":408.95502},{"sentences":[{"text":"Okay.","start":408.95502,"end":409.27502,"sentiment":"neutral","sentiment_score":0.06002572923898697},{"text":"No worries.","start":409.27502,"end":409.755,"sentiment":"neutral","sentiment_score":0.11846109479665756},{"text":"Thank you.","start":409.755,"end":410.34,"sentiment":"neutral","sentiment_score":0.24974320083856583},{"text":"Okay.","start":416.34,"end":416.84,"sentiment":"neutral","sentiment_score":0.23295103013515472},{"text":"Okay.","start":416.9,"end":417.22,"sentiment":"positive","sentiment_score":0.38375046849250793}],"sentiment":"neutral","sentiment_score":0.20187654559101378,"num_words":7,"start":408.95502,"end":417.22},{"sentences":[{"text":"Thank you so much.","start":417.22,"end":418.28,"sentiment":"positive","sentiment_score":0.5120433121919632},{"text":"Thanks.","start":418.66,"end":419.16,"sentiment":"positive","sentiment_score":0.7645295858383179},{"text":"Thanks.","start":420.18,"end":420.68,"sentiment":"positive","sentiment_score":0.702618420124054},{"text":"Bye.","start":421.13998,"end":421.63998,"sentiment":"neutral","sentiment_score":-0.09751474112272264}],"sentiment":"positive","sentiment_score":0.48825807337250027,"num_words":7,"start":417.22,"end":421.63998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon. This is Airtel accounts. Am I speaking to Elise Grenay?\n\nChannel 1: Yes. You are.\n\nChannel 0: Thank you. Grenay, how are you today?\n\nChannel 1: Oh, not bad. Thanks. How are you?\n\nChannel 0: That's I'm good. Thank you for asking. And, please don't be pressured to my call. We really would love to understand your situation and help you further so we could avoid disconnection of the service, and you won't be charged for the applicable fees.\n\nChannel 1: Okay.\n\nChannel 0: I could see in here that you mentioned you are able to make a payment next week. Right?\n\nChannel 1: Yes. I can. Yep.\n\nChannel 0: Alright. Sure. So, technically, what you're saying is you will be able to settle your outstanding balance for\n\nChannel 1: Yeah.\n\nChannel 0: August\n\nChannel 1: The whole\n\nChannel 0: including\n\nChannel 1: amount. Yeah.\n\nChannel 0: the the whole amount? Okay.\n\nChannel 1: Yes.\n\nChannel 0: Because\n\nChannel 1: Yes.\n\nChannel 0: what we are wondering is if you cannot settle the full amount, we would understand that because we're thinking that you're recurring. It's a recurring invoice. So, technically, by tomorrow, you will\n\nChannel 1: Yeah.\n\nChannel 0: have another invoice for September. But if you would be able to take care of this next Wednesday, right, not\n\nChannel 1: Yes.\n\nChannel 0: this\n\nChannel 1: Next no. Next Thursday. Sorry. Friday. Friday.\n\nChannel 0: comp\n\nChannel 1: By next Friday.\n\nChannel 0: okay. Sure. And are you going to use your card for this or bank account? In that way, we can set this up.\n\nChannel 1: Either either way, I can do any which which one's better?\n\nChannel 0: Yeah. We can put in your card details. In that way, I could justify to our tech team to go ahead and reinstate your service\n\nChannel 1: Okay.\n\nChannel 0: after this call. I could show to them that you already have a payment method, and then we are scheduling your settlement next Thursday. Is that\n\nChannel 1: Okay.\n\nChannel 0: okay?\n\nChannel 1: Yeah. Would that restore my service?\n\nChannel 0: Yeah. I will show to them your account. That's the reason why I reach out to you via phone call\n\nChannel 1: Okay.\n\nChannel 0: so I\n\nChannel 1: Okay.\n\nChannel 0: can just\n\nChannel 1: Yep.\n\nChannel 0: ask them to\n\nChannel 1: Alright.\n\nChannel 0: do it before they go home. Okay? Just bear with me here.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Thank\n\nChannel 1: No worries.\n\nChannel 0: you so much it is. I'll just put in your card details.\n\nChannel 1: Yeah. I've I've got a question. When I looked at the bill, it said there's, like, no. It was like a there's $30 for the modem or something, and then there was it says 90 something dollars for the plan, but I thought the plan was $63 or something.\n\nChannel 0: Oh, let me just check for you\n\nChannel 1: Okay.\n\nChannel 0: here. I'll open your invoice.\n\nChannel 1: Okay.\n\nChannel 0: I believe the first asides with your delivery fee, the first invoice includes more than a month because\n\nChannel 1: Oh,\n\nChannel 0: we did not\n\nChannel 1: okay.\n\nChannel 0: ask you\n\nChannel 1: Yep.\n\nChannel 0: for the upfront\n\nChannel 1: Yep.\n\nChannel 0: payment.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: it's\n\nChannel 0: it's\n\nChannel 1: a\n\nChannel 0: covering,\n\nChannel 1: bit more\n\nChannel 0: like,\n\nChannel 1: yeah.\n\nChannel 0: one\n\nChannel 1: That\n\nChannel 0: one and a\n\nChannel 1: yeah.\n\nChannel 0: half months.\n\nChannel 1: Oh, okay. Yeah. Okay. That's why it's so much for the first one. Okay.\n\nAnd\n\nChannel 0: Yeah.\n\nChannel 1: plus\n\nChannel 0: That's\n\nChannel 1: the\n\nChannel 0: correct.\n\nChannel 1: plus the modem as well. Yes. Okay.\n\nChannel 0: Yeah. And then by next month, it will be put to the exact plan. It's only cover the one month period\n\nChannel 1: Yeah. Okay. Yeah. No. It's just\n\nChannel 0: this\n\nChannel 1: hard\n\nChannel 0: this\n\nChannel 1: because\n\nChannel 0: month.\n\nChannel 1: because before I moved to this apartment that I'm in, I was\n\nChannel 0: Mm-mm.\n\nChannel 1: getting you know, the broadband initiatives that they've got for the free broadband Internet? Some\n\nChannel 0: Mm-mm.\n\nChannel 1: yeah. I had a voucher for that, and I was with I was hooked up with Aussie Broadband. So I wasn't paying for Internet at all because I had that voucher that got me the free Internet. But you guys but I can't use the voucher. I can't transfer a service over.\n\nI can't use Aussie Broadband here. I can only use certain net yeah. Networks. And and I can't transfer the voucher over to a different company. It doesn't let they don't let me.\n\nSo\n\nChannel 0: Mm-mm.\n\nChannel 1: so I mean,\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: yeah, I'm used to\n\nChannel 0: Because\n\nChannel 1: not having to pay for the for the Internet and and sort of get used to it.\n\nChannel 0: yeah. Because usually, each Internet address or services, we cannot choose which network. Network is really the one who's identifying which serviceable for you. For example, your address is for Linham. This address is for Supa, something like that.\n\nChannel 1: Yeah.\n\nChannel 0: So we\n\nChannel 1: Yeah.\n\nChannel 0: cannot choose per\n\nChannel 1: Yeah.\n\nChannel 0: premises. So let me just put in your card here. The name as the person on your card is the same as your Internet\n\nChannel 1: Yep.\n\nChannel 0: account name, Elise Grenay?\n\nChannel 1: Yes.\n\nChannel 0: Okay.\n\nChannel 1: That's\n\nChannel 0: That's\n\nChannel 1: it.\n\nChannel 0: perfect.\n\nChannel 1: Yep.\n\nChannel 0: And then may I have the card number, please?\n\nChannel 1: Yep. Hang on two seconds. Let me just alright. So I'm just gonna get it. The number.\n\nIt is sorry. Sorry. My phone's really slow. Can't hear me. Oh, just about the Internet, maybe.\n\nSo so it's 5163\n\nChannel 0: Mhmm.\n\nChannel 1: 610205276189.\n\nChannel 0: Thank you. 5163610205276189.\n\nChannel 1: Yep. Yep. That's it.\n\nChannel 0: Alright. Expiration date, please?\n\nChannel 1: 08/29.\n\nChannel 0: 08/29.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Thank you. And security code, please?\n\nChannel 1: 345.\n\nChannel 0: 345. Thank you. One moment. Okay. So I've already enrolled your account to direct debit, and\n\nChannel 1: Yep.\n\nChannel 0: then I will take note of here that we are going to process your payment for August and your delivery fee total of $135.56 on Thursday. That would be September 10. Any specific time that day?\n\nChannel 1: No.\n\nChannel 0: So I\n\nChannel 1: It doesn't matter what time. It'll be it it goes in usually overnight on a Thursday night. So by by sort of, like, 12:00, you know, 01:00 in the morning, it's in. So\n\nChannel 0: Okay. That's perfect. So we'll go ahead and process it. Anyway, once the payment has been successfully processed, you will receive a official payment receipt shortly. Please\n\nChannel 1: Yep.\n\nChannel 0: ensure funds are available so we could for avoid further delays. And, Elif, after this call, I'll go ahead and talk to our technical team\n\nChannel 1: Yep. Yep.\n\nChannel 0: to provide a courtesy to reinstate the services, and then they will send you a notification once it's completed today.\n\nChannel 1: Okay.\n\nChannel 0: Alright?\n\nChannel 1: Yeah. How long will that take for it to be restored?\n\nChannel 0: Oh, within one hour, but they\n\nChannel 1: Oh,\n\nChannel 0: will\n\nChannel 1: okay.\n\nChannel 0: go ahead\n\nChannel 1: Good.\n\nChannel 0: and process it once\n\nChannel 1: Oh,\n\nChannel 0: I've,\n\nChannel 1: perfect. I wasn't sure if it was\n\nChannel 0: showed\n\nChannel 1: gonna\n\nChannel 0: to\n\nChannel 1: take\n\nChannel 0: them\n\nChannel 1: a\n\nChannel 0: your\n\nChannel 1: while.\n\nChannel 0: account. Okay?\n\nChannel 1: Yeah. Okay. No worries. Thank you.\n\nChannel 0: Alright. Thank you, Elise. And then if you need any help, just let us know and get in touch. We're here to support\n\nChannel 1: Okay.\n\nChannel 0: you. Appreciate\n\nChannel 1: Okay. Thank\n\nChannel 0: your\n\nChannel 1: you\n\nChannel 0: time\n\nChannel 1: so\n\nChannel 0: today.\n\nChannel 1: much.\n\nChannel 0: You're\n\nChannel 1: Thanks.\n\nChannel 0: welcome. Be safe, and see\n\nChannel 1: Thanks.\n\nChannel 0: you. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.021324101835489273}],"sentiment":"neutral","sentiment_score":0.021324101835489273,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.07952176034450531},{"text":"Good afternoon.","start":2.24,"end":2.98,"sentiment":"neutral","sentiment_score":0.17186913639307022},{"text":"This is Airtel accounts.","start":3.04,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.08802499622106552},{"text":"Am I speaking to Elise 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Thank you for asking.","start_word":31,"end_word":37,"sentiment":"positive","sentiment_score":0.5538882613182068},{"text":"And, please don't be pressured to my call. We really would love to understand your situation and help you further so we could avoid disconnection of the service, and you won't be charged for the applicable fees. Okay. I could see in here that you mentioned you are able to make a payment next week. Right? Yes. I can. Yep. Alright. Sure. So, technically, what you're saying is you will be able to settle your outstanding balance for Yeah. August The whole including amount. Yeah. the the whole amount? Okay. Yes. Because Yes. what we are wondering is if you cannot settle the full amount, we would understand that because we're thinking that you're recurring. It's a recurring invoice. So, technically, by tomorrow, you will Yeah. have another invoice for September. But if you would be able to take care of this next Wednesday, right, not Yes. this Next no. Next Thursday. Sorry. Friday. Friday. comp By next Friday. okay. Sure. And are you going to use your card for this or bank account? In that way, we can set this up. Either either way, I can do any which which one's better? Yeah. We can put in your card details. In that way, I could justify to our tech team to go ahead and reinstate your service Okay. after this call. I could show to them that you already have a payment method, and then we are scheduling your settlement next Thursday. Is that Okay. okay? Yeah. Would that restore my service? Yeah. I will show to them your account. That's the reason why I reach out to you via phone call Okay. so I Okay. can just Yep. ask them to Alright. do it before they go home. Okay? Just bear with me here. Okay. Yeah.","start_word":38,"end_word":335,"sentiment":"neutral","sentiment_score":0.06882378691494864},{"text":"Thank No worries. you so much it is.","start_word":336,"end_word":343,"sentiment":"positive","sentiment_score":0.6240242123603821},{"text":"I'll just put in your card details. Yeah. I've I've got a question. When I looked at the bill, it said there's, like, no. It was like a there's $30 for the modem or something, and then there was it says 90 something dollars for the plan, but I thought the plan was $63 or something. Oh, let me just check for you Okay. here. I'll open your invoice. Okay. I believe the first asides with your delivery fee, the first invoice includes more than a month because Oh, we did not okay. ask you Yep. for the upfront Yep. payment. So So it's it's a covering, bit more like, yeah. one That one and a yeah. half months. Oh, okay. Yeah. Okay. That's why it's so much for the first one. Okay. And Yeah. plus That's the correct. plus the modem as well. Yes. Okay. Yeah. And then by next month, it will be put to the exact plan. It's only cover the one month period Yeah. Okay. Yeah. No.","start_word":344,"end_word":514,"sentiment":"neutral","sentiment_score":-0.07827621698379517},{"text":"It's just this hard this because month.","start_word":515,"end_word":521,"sentiment":"negative","sentiment_score":-0.3874103724956513},{"text":"because before I moved to this apartment that I'm in, I was Mm-mm. getting you know, the broadband initiatives that they've got for the free broadband Internet? Some Mm-mm. yeah. I had a voucher for that, and I was with I was hooked up with Aussie Broadband. So I wasn't paying for Internet at all because I had that voucher that got me the free Internet.","start_word":522,"end_word":587,"sentiment":"neutral","sentiment_score":-0.0544010190801187},{"text":"But you guys but I can't use the voucher. I can't transfer a service over.","start_word":588,"end_word":602,"sentiment":"negative","sentiment_score":-0.4064502418041229},{"text":"I can't use Aussie Broadband here. I can only use certain net yeah. Networks. And and I can't transfer the voucher over to a different company. It doesn't let they don't let me. So Mm-mm. so I mean, Yeah. That's correct. yeah, I'm used to Because not having to pay for the for the Internet and and sort of get used to it. yeah. Because usually, each Internet address or services, we cannot choose which network. Network is really the one who's identifying which serviceable for you. For example, your address is for Linham. This address is for Supa, something like that. Yeah. So we Yeah. cannot choose per Yeah. premises. So let me just put in your card here. The name as the person on your card is the same as your Internet Yep. account name, Elise Grenay? Yes. Okay. That's That's it.","start_word":603,"end_word":746,"sentiment":"neutral","sentiment_score":-0.054934870451688766},{"text":"perfect.","start_word":747,"end_word":747,"sentiment":"positive","sentiment_score":0.367908239364624},{"text":"Yep. And then may I have the card number, please? Yep. Hang on two seconds. Let me just alright. So I'm just gonna get it. The number. It is sorry. Sorry.","start_word":748,"end_word":778,"sentiment":"neutral","sentiment_score":0.003075555432587862},{"text":"My phone's really slow. Can't hear me.","start_word":779,"end_word":785,"sentiment":"negative","sentiment_score":-0.4389387667179108},{"text":"Oh, just about the Internet, maybe. So so it's 5163 Mhmm. 610205276189. Thank you. 5163610205276189. Yep. Yep. That's it. Alright. Expiration date, please? 08/29. 08/29. Yep. Okay.","start_word":786,"end_word":812,"sentiment":"neutral","sentiment_score":0.008292289071336941},{"text":"Thank you.","start_word":813,"end_word":814,"sentiment":"positive","sentiment_score":0.3954282701015472},{"text":"And security code, please? 345. 345.","start_word":815,"end_word":820,"sentiment":"neutral","sentiment_score":0.07668747752904892},{"text":"Thank you.","start_word":821,"end_word":822,"sentiment":"positive","sentiment_score":0.47861218452453613},{"text":"One moment. Okay. So I've already enrolled your account to direct debit, and Yep. then I will take note of here that we are going to process your payment for August and your delivery fee total of $135.56 on Thursday. That would be September 10. Any specific time that day? No. So I It doesn't matter what time. It'll be it it goes in usually overnight on a Thursday night. So by by sort of, like, 12:00, you know, 01:00 in the morning, it's in. So Okay.","start_word":823,"end_word":909,"sentiment":"neutral","sentiment_score":0.060996249318122864},{"text":"That's perfect. So we'll go ahead and process it.","start_word":910,"end_word":918,"sentiment":"positive","sentiment_score":0.48028022050857544},{"text":"Anyway, once the payment has been successfully processed, you will receive a official payment receipt shortly. Please Yep. ensure funds are available so we could for avoid further delays. And, Elif, after this call, I'll go ahead and talk to our technical team Yep. Yep. to provide a courtesy to reinstate the services, and then they will send you a notification once it's completed today. Okay. Alright? Yeah. How long will that take for it to be restored? Oh, within one hour, but they Oh, will okay. go ahead Good. and process it once Oh, I've, perfect. I wasn't sure if it was showed gonna to take them a your while. account. Okay? Yeah. Okay. No worries. Thank you. Alright.","start_word":919,"end_word":1038,"sentiment":"neutral","sentiment_score":0.10297442227602004},{"text":"Thank you, Elise.","start_word":1039,"end_word":1041,"sentiment":"positive","sentiment_score":0.4110170900821686},{"text":"And then if you need any help, just let us know and get in touch. We're here to support Okay. you.","start_word":1042,"end_word":1062,"sentiment":"neutral","sentiment_score":0.2682095468044281},{"text":"Appreciate Okay. Thank your you time so today. much. You're Thanks. welcome. Be safe, and see Thanks. you.","start_word":1063,"end_word":1080,"sentiment":"positive","sentiment_score":0.5980992019176483},{"text":"Bye bye. Bye.","start_word":1081,"end_word":1083,"sentiment":"neutral","sentiment_score":0.26134878396987915}],"average":{"sentiment":"neutral","sentiment_score":0.04134041717433631}}}}