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Alma speaking. How may I help you? Tim? Got an email that Tim was calling?\n\nMary Bastoff, m a r y. Can you spell out your last name? G a r c I a. Thank you. And you mentioned you're calling from which company?\n\nVigilance AI? V I g I l a n c e? Ai. And what where you located? Sorry.\n\nYou. What is your call regarding for me to transfer the call? So you're trying to present cybersecurity. Alright. Kindly hold the line.\n\nI'll put you on hold briefly so I can Thank you for hold thank you for holding to the line. Mary of Travda line. Team is busy at the moment. Can I take another number for them to give you a callback to assist you? Alright.\n\nThank you. 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Alma speaking. How may I help you?\n\nChannel 0: Yes. Good morning. I'm looking for Tim. Like,\n\nChannel 1: Tim?\n\nChannel 0: Tim? Yes. Tim Crossweller.\n\nChannel 1: Got an email\n\nChannel 0: What's\n\nChannel 1: that\n\nChannel 0: his\n\nChannel 1: Tim\n\nChannel 0: email?\n\nChannel 1: was calling?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Mary Bastoff,\n\nChannel 0: Sorry.\n\nChannel 1: m\n\nChannel 0: This\n\nChannel 1: a\n\nChannel 0: is\n\nChannel 1: r\n\nChannel 0: m\n\nChannel 1: y.\n\nChannel 0: a r y? Yes.\n\nChannel 1: Can you spell\n\nChannel 0: Can\n\nChannel 1: out your\n\nChannel 0: you\n\nChannel 1: last\n\nChannel 0: spell\n\nChannel 1: name?\n\nChannel 0: your last name? It's g a r c I a. G a r c I a?\n\nChannel 1: G a r c I a.\n\nChannel 0: C\n\nChannel 1: Thank you.\n\nChannel 0: a l c\n\nChannel 1: And you mentioned you're\n\nChannel 0: I\n\nChannel 1: calling from which company?\n\nChannel 0: a.\n\nChannel 1: Vigilance AI?\n\nChannel 0: Yes. 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over, please.","start":91.350006,"end":92.33,"sentiment":"neutral","sentiment_score":-0.006857302660743396}],"sentiment":"neutral","sentiment_score":-0.006857302660743396,"channel":0,"num_words":3,"start":91.350006,"end":92.33},{"sentences":[{"text":"so I can","start":92.18,"end":92.865,"sentiment":"neutral","sentiment_score":0.012933014581600824}],"sentiment":"neutral","sentiment_score":0.012933014581600824,"channel":1,"num_words":3,"start":92.18,"end":92.865},{"sentences":[{"text":"Select the client form.","start":92.79,"end":94.41,"sentiment":"neutral","sentiment_score":0.007108746562153101},{"text":"Sure.","start":94.630005,"end":95.130005,"sentiment":"neutral","sentiment_score":0.08418050408363342}],"sentiment":"neutral","sentiment_score":0.022523098066449164,"channel":0,"num_words":5,"start":92.79,"end":95.130005},{"sentences":[{"text":"Thank you for hold thank you for holding to the line.","start":173.0,"end":175.23999,"sentiment":"neutral","sentiment_score":0.1835806125944311},{"text":"Mary of Travda line.","start":175.23999,"end":176.2,"sentiment":"neutral","sentiment_score":-0.08981140702962875},{"text":"Team is busy at the moment.","start":176.2,"end":177.73999,"sentiment":"neutral","sentiment_score":-0.31178098917007446},{"text":"Can I take another number for them to give you a callback to assist you?","start":177.95999,"end":180.825,"sentiment":"neutral","sentiment_score":-0.0813469797372818}],"sentiment":"neutral","sentiment_score":-0.039743042240540184,"channel":1,"num_words":36,"start":173.0,"end":180.825},{"sentences":[{"text":"I see.","start":181.645,"end":182.38501,"sentiment":"neutral","sentiment_score":-0.014344681054353712},{"text":"No worries.","start":182.52501,"end":183.16501,"sentiment":"neutral","sentiment_score":0.027224941179156303},{"text":"Maybe I'll just drop an email to Tim.","start":183.16501,"end":185.66501,"sentiment":"neutral","sentiment_score":0.04235746152698994},{"text":"Thank you.","start":185.725,"end":186.465,"sentiment":"neutral","sentiment_score":0.27925893664360046}],"sentiment":"neutral","sentiment_score":0.06593843469662326,"channel":0,"num_words":14,"start":181.645,"end":186.465},{"sentences":[{"text":"Alright.","start":186.265,"end":186.745,"sentiment":"neutral","sentiment_score":0.22176603972911835},{"text":"Thank you.","start":186.745,"end":187.22499,"sentiment":"positive","sentiment_score":0.37945470213890076},{"text":"Bye bye for now.","start":187.22499,"end":188.205,"sentiment":"neutral","sentiment_score":0.20467135310173035}],"sentiment":"neutral","sentiment_score":0.257051550916263,"channel":1,"num_words":7,"start":186.265,"end":188.205}]},"summary":{"result":"success","short":"The customer is calling Van Deer Meal Consulting looking for Tim Crossweller. The agent, Alma, asks for the customer's last name and company, and then transfers the call to Tim's representative, Mary, who informs the customer that she is busy and will need to leave a message for a callback. The customer decides to send an email to Tim instead."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling Van Deer Meal Consulting. Alma speaking. How may I help you?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.4844983220100403},{"text":"Yes. Good morning. I'm looking for Tim. Like, Tim? Tim? Yes. Tim Crossweller. Got an email What's that his Tim email? was calling? Mary from Vigilance AI. Mary Bastoff, Sorry. m This a is r m y. a r y? Yes. Can you spell Can out your you last spell name? your last name? It's g a r c I a. G a r c I a? G a r c I a. C Thank you. a l c And you mentioned you're I calling from which company? a. Vigilance AI? Yes. That's right. V I g I l a n V c e? I c r. Yes. Ai. And what where you located? Sorry. Sydney? You. What is your call regarding for me to transfer the call? Yeah. Just trying to present cybersecurity to Tim. So you're trying Tim to trying to? present 2%. Yes. cybersecurity. Alright. Alright. Kindly hold Stand the line. on the line. I'll put you on I'll hold put briefly you over, please. so I can Select the client form. Sure. Thank you for hold thank you for holding to the line. Mary of Travda line. Team is busy at the moment. Can I take another number for them to give you a callback to assist you? I see. No worries. Maybe I'll just drop an email to Tim. Thank you. Alright.","start_word":15,"end_word":241,"sentiment":"neutral","sentiment_score":0.0033852842170745134},{"text":"Thank you.","start_word":242,"end_word":243,"sentiment":"positive","sentiment_score":0.36810192465782166},{"text":"Bye bye for now.","start_word":244,"end_word":247,"sentiment":"neutral","sentiment_score":0.22118040919303897}],"average":{"sentiment":"neutral","sentiment_score":0.035180029931006496}}}}