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The representative informed Jay that the payment did not go through and instructed him to download an app and pay for it. They also provided instructions on how to pay for it and offered to send an invoice."},"intents":{"segments":[{"text":"So the payment didn't go through. It did not reflect on our end. So we just wanted to confirm if on your end, does it successfully paid?","start_word":47,"end_word":73,"intents":[{"intent":"Confirm payment","confidence_score":0.29117858}]},{"text":"Can I download an app and pay for it?","start_word":74,"end_word":82,"intents":[{"intent":"Download app","confidence_score":0.30752584}]},{"text":"So I'll inform our accounts department regarding this, and they'll just be sending you an invoice for that. Okay.","start_word":92,"end_word":110,"intents":[{"intent":"Send invoice","confidence_score":0.23190978}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. This is Maureen from Airtel tech support.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.10659446567296982},{"text":"Good morning.","start_word":10,"end_word":11,"sentiment":"positive","sentiment_score":0.3489159047603607},{"text":"Am I speaking with Jay Letick? Yes. Speaking. Yeah. So we just wanted to inform you after coordinating with our accounts department, your fraud payment didn't go through Yeah. on our Okay. end. Yeah. Pardon? So the payment didn't go through. It did not reflect on our end. So we just wanted to confirm if on your end, does it successfully paid? Can I download an app and pay for it? I get paid at about 03:00 today. Okay. Sure. So I'll inform our accounts department regarding this, and they'll just be sending you an invoice for that. Okay. Yeah. Is there a So link I can click on and pay for it? yeah. Once Okay. the invoice is sent, there's also an instruction on how to Okay. settle it, how Yep. to pay Okay. for it. Okay.","start_word":12,"end_word":149,"sentiment":"neutral","sentiment_score":0.04092774540185928},{"text":"Thank Okay. you. Okay. Thank you. Bye. Bye. Have a great day.","start_word":150,"end_word":161,"sentiment":"positive","sentiment_score":0.4622257649898529}],"average":{"sentiment":"neutral","sentiment_score":0.08988382909205053}}}}