{"metadata":{"transaction_key":"deprecated","request_id":"aef214cd-3fa0-470c-aa41-9ac869e73d67","sha256":"6b00377be3fe0e47baa0b65cc5787e04dc43dc606d30f2c07118b119dcf50aad","created":"2026-03-31T03:46:19.449Z","duration":61.991936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":190,"output_tokens":66},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":205,"output_tokens":205},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":205,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. Thank you so much for calling your account. How may I help you today? I'm good. Thank you for asking. How about yourself? So you're pertaining to your Indian phone number. Right? Okay. I'm so sorry. You have reached wrong number. You have reached Airtel AU or Airtel Australia. We are a Internet service provider and a mobile plan services here in Australia. We don't provide any services to other phone number. And we are not affiliated to Airtel India, so you have to contact your local network, which is Airtel India, to get support about your SIM card.","confidence":0.9992786,"words":[{"word":"hi","start":0.39999998,"end":0.71999997,"confidence":0.9409261,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.27518510818481445},{"word":"good","start":0.71999997,"end":0.96,"confidence":0.9997451,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4940486848354339},{"word":"afternoon","start":0.96,"end":1.46,"confidence":0.99984014,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4552147686481476},{"word":"thank","start":1.52,"end":1.76,"confidence":0.99986947,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7114436626434326},{"word":"you","start":1.76,"end":1.8399999,"confidence":0.9998963,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7412088513374329},{"word":"so","start":1.8399999,"end":2.0,"confidence":0.9996517,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7793749570846558},{"word":"much","start":2.0,"end":2.3999999,"confidence":0.9999329,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7457193732261658},{"word":"for","start":2.3999999,"end":2.56,"confidence":0.99933654,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7132854461669922},{"word":"calling","start":2.56,"end":2.8799999,"confidence":0.9993944,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7104465961456299},{"word":"your","start":2.8799999,"end":3.04,"confidence":0.3854636,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7256311178207397},{"word":"account","start":3.04,"end":3.54,"confidence":0.63206726,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7578921318054199},{"word":"how","start":3.6799998,"end":3.84,"confidence":0.99664634,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5632611513137817},{"word":"may","start":3.84,"end":4.08,"confidence":0.99843913,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6032567024230957},{"word":"i","start":4.08,"end":4.16,"confidence":0.98903686,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6362617015838623},{"word":"help","start":4.16,"end":4.4,"confidence":0.99980265,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5568329691886902},{"word":"you","start":4.4,"end":4.56,"confidence":0.9992786,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5911546945571899},{"word":"today","start":4.56,"end":5.06,"confidence":0.9997901,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.5252456665039062},{"word":"i'm","start":9.5199995,"end":9.679999,"confidence":0.99628645,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5063852667808533},{"word":"good","start":9.679999,"end":10.0,"confidence":0.99864566,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5468531250953674},{"word":"thank","start":10.0,"end":10.16,"confidence":0.9999156,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5955245494842529},{"word":"you","start":10.16,"end":10.32,"confidence":0.99984264,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5636888146400452},{"word":"for","start":10.32,"end":10.559999,"confidence":0.9997416,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6311964988708496},{"word":"asking","start":10.559999,"end":11.04,"confidence":0.9998835,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6175284385681152},{"word":"how","start":11.04,"end":11.28,"confidence":0.99981326,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.28866469860076904},{"word":"about","start":11.28,"end":11.599999,"confidence":0.99984324,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.2534100115299225},{"word":"yourself","start":11.599999,"end":12.099999,"confidence":0.99959815,"punctuated_word":"yourself?","sentiment":"positive","sentiment_score":0.38648277521133423},{"word":"so","start":26.75,"end":26.99,"confidence":0.7793598,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.006703727878630161},{"word":"you're","start":26.99,"end":27.310001,"confidence":0.9940953,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0021425685845315456},{"word":"pertaining","start":27.310001,"end":27.810001,"confidence":0.99193233,"punctuated_word":"pertaining","sentiment":"neutral","sentiment_score":-0.0019190646708011627},{"word":"to","start":27.95,"end":28.43,"confidence":0.74391043,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.002943551167845726},{"word":"your","start":28.43,"end":28.93,"confidence":0.9974196,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.00028131064027547836},{"word":"indian","start":29.39,"end":29.87,"confidence":0.5829227,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":0.0015452951192855835},{"word":"phone","start":29.87,"end":30.11,"confidence":0.99964476,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.0007546823471784592},{"word":"number","start":30.11,"end":30.51,"confidence":0.99661624,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.001793823204934597},{"word":"right","start":30.51,"end":31.01,"confidence":0.9997543,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.0016788379289209845},{"word":"okay","start":32.510002,"end":32.91,"confidence":0.9864815,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.016070427373051643},{"word":"i'm","start":32.91,"end":33.07,"confidence":0.99962926,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07856767624616623},{"word":"so","start":33.07,"end":33.31,"confidence":0.9984548,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1073506474494934},{"word":"sorry","start":33.31,"end":33.63,"confidence":0.98881245,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.16268953680992126},{"word":"you","start":33.63,"end":33.87,"confidence":0.99952686,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.2801763117313385},{"word":"have","start":33.87,"end":34.03,"confidence":0.99977106,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2696762979030609},{"word":"reached","start":34.03,"end":34.35,"confidence":0.9913685,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.30252254009246826},{"word":"wrong","start":34.35,"end":34.67,"confidence":0.6364196,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.20466762781143188},{"word":"number","start":34.67,"end":35.07,"confidence":0.997365,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.21619516611099243},{"word":"you","start":35.07,"end":35.23,"confidence":0.99979717,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.1572822630405426},{"word":"have","start":35.23,"end":35.47,"confidence":0.99981374,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.15407796204090118},{"word":"reached","start":35.47,"end":35.95,"confidence":0.99736965,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.1654050350189209},{"word":"airtel","start":35.95,"end":36.45,"confidence":0.9985339,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.0768655389547348},{"word":"au","start":36.67,"end":37.07,"confidence":0.91740495,"punctuated_word":"AU","sentiment":"neutral","sentiment_score":-0.07816719263792038},{"word":"or","start":37.07,"end":37.31,"confidence":0.9817801,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11083652079105376},{"word":"airtel","start":37.31,"end":37.81,"confidence":0.9995026,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.06754803657531738},{"word":"australia","start":37.87,"end":38.37,"confidence":0.99678,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.10547059774398804},{"word":"we","start":39.005,"end":39.245,"confidence":0.9998299,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.07122290134429932},{"word":"are","start":39.245,"end":39.405,"confidence":0.9999099,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.07633823156356812},{"word":"a","start":39.405,"end":39.905,"confidence":0.98511094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09297293424606325},{"word":"internet","start":39.965,"end":40.465,"confidence":0.86798215,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.10105615109205246},{"word":"service","start":40.524998,"end":40.925,"confidence":0.9981457,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.09219716489315032},{"word":"provider","start":40.925,"end":41.425,"confidence":0.99989283,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.08882106840610504},{"word":"and","start":41.485,"end":41.725,"confidence":0.7011219,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10159704834222794},{"word":"a","start":41.725,"end":41.885,"confidence":0.8917808,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11246567219495772},{"word":"mobile","start":41.885,"end":42.125,"confidence":0.99402905,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.08681383728981018},{"word":"plan","start":42.125,"end":42.524998,"confidence":0.9225981,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.10109843313694},{"word":"services","start":42.524998,"end":43.024998,"confidence":0.9956702,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.08164002001285553},{"word":"here","start":43.165,"end":43.325,"confidence":0.97645414,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.08378119021654129},{"word":"in","start":43.325,"end":43.485,"confidence":0.9950558,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09779319912195206},{"word":"australia","start":43.485,"end":43.985,"confidence":0.9977456,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.0908377319574356},{"word":"we","start":44.684998,"end":44.845,"confidence":0.9997886,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.1809219866991043},{"word":"don't","start":44.845,"end":45.165,"confidence":0.9996766,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19846734404563904},{"word":"provide","start":45.165,"end":45.665,"confidence":0.9998945,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.18257808685302737},{"word":"any","start":45.725,"end":46.045,"confidence":0.9999429,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.20491798222064972},{"word":"services","start":46.045,"end":46.545,"confidence":0.9996076,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.22387681901454928},{"word":"to","start":46.605,"end":46.844997,"confidence":0.99827087,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.25363197922706604},{"word":"other","start":46.844997,"end":47.165,"confidence":0.99548376,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.2922362685203552},{"word":"phone","start":47.165,"end":47.485,"confidence":0.9997737,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.17645353078842163},{"word":"number","start":47.485,"end":47.965,"confidence":0.81072223,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.1838122010231018},{"word":"and","start":47.965,"end":48.204998,"confidence":0.9990392,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.10827060043811798},{"word":"we","start":48.204998,"end":48.285,"confidence":0.99523467,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11200898885726927},{"word":"are","start":48.285,"end":48.445,"confidence":0.98153645,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.13729842007160187},{"word":"not","start":48.445,"end":48.765,"confidence":0.99964166,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14326542615890503},{"word":"affiliated","start":48.765,"end":49.265,"confidence":0.99990034,"punctuated_word":"affiliated","sentiment":"neutral","sentiment_score":-0.14530371129512787},{"word":"to","start":49.405,"end":49.905,"confidence":0.9993382,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17780430614948273},{"word":"airtel","start":50.204998,"end":50.704998,"confidence":0.99992275,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.11874540150165558},{"word":"india","start":50.765,"end":51.245,"confidence":0.88636893,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":-0.17219993472099304},{"word":"so","start":51.245,"end":51.485,"confidence":0.9994332,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.13639001548290253},{"word":"you","start":51.485,"end":51.644997,"confidence":0.9996369,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13926087319850922},{"word":"have","start":51.644997,"end":51.965,"confidence":0.99964845,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1563243418931961},{"word":"to","start":51.965,"end":52.465,"confidence":0.99917895,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15939855575561523},{"word":"contact","start":53.40694,"end":53.80694,"confidence":0.9986374,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.1454232782125473},{"word":"your","start":53.80694,"end":54.126938,"confidence":0.9983429,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.11890505254268646},{"word":"local","start":54.126938,"end":54.60694,"confidence":0.9997693,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.08760533481836319},{"word":"network","start":54.60694,"end":55.10694,"confidence":0.94265646,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.09145872294902802},{"word":"which","start":55.32694,"end":55.56694,"confidence":0.99991274,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.06182226911187172},{"word":"is","start":55.56694,"end":55.88694,"confidence":0.99982053,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07343760132789612},{"word":"airtel","start":55.88694,"end":56.36694,"confidence":0.9998762,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.06082702428102493},{"word":"india","start":56.36694,"end":56.84694,"confidence":0.8490083,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":-0.07843334227800369},{"word":"to","start":56.84694,"end":56.92694,"confidence":0.99985826,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08894242346286774},{"word":"get","start":56.92694,"end":57.24694,"confidence":0.9997813,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.07787249982357025},{"word":"support","start":57.24694,"end":57.74694,"confidence":0.99969435,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.04969236999750137},{"word":"about","start":57.88694,"end":58.126938,"confidence":0.9996401,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.07871906459331512},{"word":"your","start":58.126938,"end":58.52694,"confidence":0.9997273,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08898763358592987},{"word":"sim","start":58.52694,"end":58.84694,"confidence":0.9831701,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.08248704671859741},{"word":"card","start":58.84694,"end":59.34694,"confidence":0.99909914,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.10481953620910645}],"paragraphs":{"transcript":"\nHi. Good afternoon. Thank you so much for calling your account. How may I help you today? I'm good.\n\nThank you for asking. How about yourself? So you're pertaining to your Indian phone number. Right? Okay.\n\nI'm so sorry. You have reached wrong number. You have reached Airtel AU or Airtel Australia. We are a Internet service provider and a mobile plan services here in Australia. We don't provide any services to other phone number.\n\nAnd we are not affiliated to Airtel India, so you have to contact your local network, which is Airtel India, to get support about your SIM card.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.27518510818481445},{"text":"Good afternoon.","start":0.71999997,"end":1.46,"sentiment":"positive","sentiment_score":0.47463172674179077},{"text":"Thank you so much for calling your account.","start":1.52,"end":3.54,"sentiment":"positive","sentiment_score":0.7356252670288086},{"text":"How may I help you today?","start":3.6799998,"end":5.06,"sentiment":"positive","sentiment_score":0.579335480928421},{"text":"I'm good.","start":9.5199995,"end":10.0,"sentiment":"positive","sentiment_score":0.5266191959381104}],"sentiment":"positive","sentiment_score":0.6125632618602953,"num_words":19,"start":0.39999998,"end":10.0},{"sentences":[{"text":"Thank you for asking.","start":10.0,"end":11.04,"sentiment":"positive","sentiment_score":0.6019845753908157},{"text":"How about yourself?","start":11.04,"end":12.099999,"sentiment":"neutral","sentiment_score":0.30951916178067523},{"text":"So you're pertaining to your Indian phone number.","start":26.75,"end":30.51,"sentiment":"neutral","sentiment_score":-0.0010679637198336422},{"text":"Right?","start":30.51,"end":31.01,"sentiment":"neutral","sentiment_score":0.0016788379289209845},{"text":"Okay.","start":32.510002,"end":32.91,"sentiment":"neutral","sentiment_score":-0.016070427373051643}],"sentiment":"neutral","sentiment_score":0.19491532280602875,"num_words":17,"start":10.0,"end":32.91},{"sentences":[{"text":"I'm so sorry.","start":32.91,"end":33.63,"sentiment":"neutral","sentiment_score":-0.11620262016852696},{"text":"You have reached wrong number.","start":33.63,"end":35.07,"sentiment":"neutral","sentiment_score":-0.2546475887298584},{"text":"You have reached Airtel AU or Airtel Australia.","start":35.07,"end":38.37,"sentiment":"neutral","sentiment_score":-0.11445664335042238},{"text":"We are a Internet service provider and a mobile plan services here in Australia.","start":39.005,"end":43.985,"sentiment":"neutral","sentiment_score":-0.0913311131298542},{"text":"We don't provide any services to other phone number.","start":44.684998,"end":47.965,"sentiment":"neutral","sentiment_score":-0.21076624426576826}],"sentiment":"neutral","sentiment_score":-0.14648796751713142,"num_words":39,"start":32.91,"end":47.965},{"sentences":[{"text":"And we are not affiliated to Airtel India, so you have to contact your local network, which is Airtel India, to get support about your SIM card.","start":47.965,"end":59.34694,"sentiment":"neutral","sentiment_score":-0.11095199168280319}],"sentiment":"neutral","sentiment_score":-0.11095199168280319,"num_words":27,"start":47.965,"end":59.34694}]}}]},{"alternatives":[{"transcript":"Hi. Good afternoon. This is Harry. How are you? Yeah. Good. Good. I have a Airtel number. I am going back to India. I want to check I want to pop up today. Can you able to help me? Yeah. Okay. Okay. Alright. Thank you. Bye.","confidence":0.9977314,"words":[{"word":"hi","start":5.92,"end":6.3199997,"confidence":0.99831975,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.20904618501663208},{"word":"good","start":6.3199997,"end":6.64,"confidence":0.9996387,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3495406210422516},{"word":"afternoon","start":6.64,"end":7.14,"confidence":0.99976736,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2787488102912903},{"word":"this","start":7.2,"end":7.44,"confidence":0.99982846,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.25792571902275085},{"word":"is","start":7.44,"end":7.6,"confidence":0.9993093,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.23865289986133575},{"word":"harry","start":7.6,"end":8.0,"confidence":0.9376246,"punctuated_word":"Harry.","sentiment":"positive","sentiment_score":0.33390408754348755},{"word":"how","start":8.0,"end":8.16,"confidence":0.99983275,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3433956205844879},{"word":"are","start":8.16,"end":8.24,"confidence":0.99971527,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.25606292486190796},{"word":"you","start":8.24,"end":8.74,"confidence":0.9998529,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.28907760977745056},{"word":"yeah","start":13.04,"end":13.28,"confidence":0.99260277,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2340906262397766},{"word":"good","start":13.28,"end":13.5199995,"confidence":0.9947448,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4394615888595581},{"word":"good","start":13.5199995,"end":14.0199995,"confidence":0.9939619,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.3938714265823364},{"word":"i","start":14.504999,"end":14.825,"confidence":0.8672115,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1923939883708954},{"word":"have","start":14.825,"end":15.1449995,"confidence":0.9957883,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1018342450261116},{"word":"a","start":15.1449995,"end":15.224999,"confidence":0.8850245,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11686806380748747},{"word":"airtel","start":15.224999,"end":15.724999,"confidence":0.71098655,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.11950471997261047},{"word":"number","start":15.785,"end":16.285,"confidence":0.99739003,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.06629367172718048},{"word":"i","start":17.465,"end":17.625,"confidence":0.9972607,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04053802415728569},{"word":"am","start":17.625,"end":17.945,"confidence":0.9994617,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.04421377927064896},{"word":"going","start":17.945,"end":18.265,"confidence":0.9999497,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.06942659616470337},{"word":"back","start":18.265,"end":18.585,"confidence":0.9994154,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1098511666059494},{"word":"to","start":18.585,"end":18.824999,"confidence":0.99969375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08543258905410767},{"word":"india","start":18.824999,"end":19.324999,"confidence":0.9990047,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":0.11449773609638214},{"word":"i","start":19.465,"end":19.625,"confidence":0.9868041,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0590694434940815},{"word":"want","start":19.625,"end":20.025,"confidence":0.9994473,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.08515246212482452},{"word":"to","start":20.025,"end":20.185,"confidence":0.9991873,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10775423049926758},{"word":"check","start":20.185,"end":20.505,"confidence":0.9977314,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.1265077292919159},{"word":"i","start":20.585,"end":20.744999,"confidence":0.999461,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0957390069961548},{"word":"want","start":20.744999,"end":20.904999,"confidence":0.9993383,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.10501864552497864},{"word":"to","start":20.904999,"end":21.404999,"confidence":0.99896765,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12214463204145432},{"word":"pop","start":22.505,"end":22.744999,"confidence":0.7273046,"punctuated_word":"pop","sentiment":"neutral","sentiment_score":0.16749365627765656},{"word":"up","start":22.744999,"end":23.145,"confidence":0.9974421,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1056709885597229},{"word":"today","start":23.145,"end":23.645,"confidence":0.9901438,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.12644219398498535},{"word":"can","start":24.585,"end":24.744999,"confidence":0.98476946,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.05256126821041107},{"word":"you","start":24.744999,"end":24.904999,"confidence":0.997378,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08356793224811554},{"word":"able","start":24.904999,"end":25.145,"confidence":0.9805653,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.07876915484666824},{"word":"to","start":25.145,"end":25.305,"confidence":0.9990232,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10172080993652344},{"word":"help","start":25.305,"end":25.544998,"confidence":0.9998752,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.06956564635038376},{"word":"me","start":25.544998,"end":26.044998,"confidence":0.9993236,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.07617681473493576},{"word":"yeah","start":31.490002,"end":31.990002,"confidence":0.99221873,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005427153781056404},{"word":"okay","start":59.716938,"end":59.95694,"confidence":0.7266631,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.011802030727267264},{"word":"okay","start":59.95694,"end":60.27694,"confidence":0.7585342,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.041957974433898926},{"word":"alright","start":60.27694,"end":60.59694,"confidence":0.99144113,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1154424250125885},{"word":"thank","start":60.59694,"end":60.75694,"confidence":0.9988813,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35987138748168945},{"word":"you","start":60.75694,"end":60.99694,"confidence":0.9991824,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2875041365623474},{"word":"bye","start":60.99694,"end":61.49694,"confidence":0.9969528,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.12159086763858797}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Harry. How are you? Yeah.\n\nGood. Good. I have a Airtel number. I am going back to India. I want to check I want to pop up today.\n\nCan you able to help me? Yeah. Okay. Okay. Alright.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.20904618501663208},{"text":"Good afternoon.","start":6.3199997,"end":7.14,"sentiment":"neutral","sentiment_score":0.31414471566677094},{"text":"This is Harry.","start":7.2,"end":8.0,"sentiment":"neutral","sentiment_score":0.2768275688091914},{"text":"How are you?","start":8.0,"end":8.74,"sentiment":"neutral","sentiment_score":0.2961787184079488},{"text":"Yeah.","start":13.04,"end":13.28,"sentiment":"neutral","sentiment_score":0.2340906262397766}],"sentiment":"neutral","sentiment_score":0.27904451042413714,"num_words":10,"start":5.92,"end":13.28},{"sentences":[{"text":"Good.","start":13.28,"end":13.5199995,"sentiment":"positive","sentiment_score":0.4394615888595581},{"text":"Good.","start":13.5199995,"end":14.0199995,"sentiment":"positive","sentiment_score":0.3938714265823364},{"text":"I have a Airtel number.","start":14.504999,"end":16.285,"sentiment":"neutral","sentiment_score":0.11937893778085709},{"text":"I am going back to India.","start":17.465,"end":19.324999,"sentiment":"neutral","sentiment_score":0.07732664855817954},{"text":"I want to check I want to pop up today.","start":19.465,"end":23.645,"sentiment":"neutral","sentiment_score":0.1100992988795042}],"sentiment":"neutral","sentiment_score":0.13022524280392606,"num_words":23,"start":13.28,"end":23.645},{"sentences":[{"text":"Can you able to help me?","start":24.585,"end":26.044998,"sentiment":"neutral","sentiment_score":0.0770602710545063},{"text":"Yeah.","start":31.490002,"end":31.990002,"sentiment":"neutral","sentiment_score":0.005427153781056404},{"text":"Okay.","start":59.716938,"end":59.95694,"sentiment":"neutral","sentiment_score":0.011802030727267264},{"text":"Okay.","start":59.95694,"end":60.27694,"sentiment":"neutral","sentiment_score":0.041957974433898926},{"text":"Alright.","start":60.27694,"end":60.59694,"sentiment":"neutral","sentiment_score":0.1154424250125885}],"sentiment":"neutral","sentiment_score":0.0636991210281849,"num_words":10,"start":24.585,"end":60.59694},{"sentences":[{"text":"Thank you.","start":60.59694,"end":60.99694,"sentiment":"neutral","sentiment_score":0.32368776202201843},{"text":"Bye.","start":60.99694,"end":61.49694,"sentiment":"neutral","sentiment_score":0.12159086763858797}],"sentiment":"neutral","sentiment_score":0.25632213056087494,"num_words":3,"start":60.59694,"end":61.49694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. Good afternoon. This is Harry. How are you?\n\nChannel 0: I'm good. Thank you for asking. How about yourself?\n\nChannel 1: Yeah. Good. Good. I have a Airtel number. I am going back to India.\n\nI want to check I want to pop up today. Can you able to help me?\n\nChannel 0: So you're pertaining to your Indian phone number. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. I'm so sorry. You have reached wrong number. You have reached Airtel AU or Airtel Australia. We are a Internet service provider and a mobile plan services here in Australia.\n\nWe don't provide any services to other phone number. And we are not affiliated to Airtel India, so you have to contact your local network, which is Airtel India, to get support about your SIM card.\n\nChannel 1: Okay. Okay. Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.27518510818481445},{"text":"Good afternoon.","start":0.71999997,"end":1.46,"sentiment":"positive","sentiment_score":0.47463172674179077},{"text":"Thank you so much for calling your account.","start":1.52,"end":3.54,"sentiment":"positive","sentiment_score":0.7356252670288086},{"text":"How may I help you today?","start":3.6799998,"end":5.06,"sentiment":"positive","sentiment_score":0.579335480928421}],"sentiment":"positive","sentiment_score":0.622674328439376,"channel":0,"num_words":17,"start":0.39999998,"end":5.06},{"sentences":[{"text":"Hi.","start":5.92,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.20904618501663208},{"text":"Good afternoon.","start":6.3199997,"end":7.14,"sentiment":"neutral","sentiment_score":0.31414471566677094},{"text":"This is Harry.","start":7.2,"end":8.0,"sentiment":"neutral","sentiment_score":0.2768275688091914},{"text":"How are you?","start":8.0,"end":8.74,"sentiment":"neutral","sentiment_score":0.2961787184079488}],"sentiment":"neutral","sentiment_score":0.2840393864446216,"channel":1,"num_words":9,"start":5.92,"end":8.74},{"sentences":[{"text":"I'm good.","start":9.5199995,"end":10.0,"sentiment":"positive","sentiment_score":0.5266191959381104},{"text":"Thank you for asking.","start":10.0,"end":11.04,"sentiment":"positive","sentiment_score":0.6019845753908157},{"text":"How about yourself?","start":11.04,"end":12.099999,"sentiment":"neutral","sentiment_score":0.30951916178067523}],"sentiment":"positive","sentiment_score":0.48774824208683437,"channel":0,"num_words":9,"start":9.5199995,"end":12.099999},{"sentences":[{"text":"Yeah.","start":13.04,"end":13.28,"sentiment":"neutral","sentiment_score":0.2340906262397766},{"text":"Good.","start":13.28,"end":13.5199995,"sentiment":"positive","sentiment_score":0.4394615888595581},{"text":"Good.","start":13.5199995,"end":14.0199995,"sentiment":"positive","sentiment_score":0.3938714265823364},{"text":"I have a Airtel number.","start":14.504999,"end":16.285,"sentiment":"neutral","sentiment_score":0.11937893778085709},{"text":"I am going back to India.","start":17.465,"end":19.324999,"sentiment":"neutral","sentiment_score":0.07732664855817954}],"sentiment":"neutral","sentiment_score":0.15201987299535955,"channel":1,"num_words":14,"start":13.04,"end":19.324999},{"sentences":[{"text":"I want to check I want to pop up today.","start":19.465,"end":23.645,"sentiment":"neutral","sentiment_score":0.1100992988795042},{"text":"Can you able to help me?","start":24.585,"end":26.044998,"sentiment":"neutral","sentiment_score":0.0770602710545063}],"sentiment":"neutral","sentiment_score":0.09770966344512999,"channel":1,"num_words":16,"start":19.465,"end":26.044998},{"sentences":[{"text":"So you're pertaining to your Indian phone number.","start":26.75,"end":30.51,"sentiment":"neutral","sentiment_score":-0.0010679637198336422},{"text":"Right?","start":30.51,"end":31.01,"sentiment":"neutral","sentiment_score":0.0016788379289209845}],"sentiment":"neutral","sentiment_score":-0.0007627635366386838,"channel":0,"num_words":9,"start":26.75,"end":31.01},{"sentences":[{"text":"Yeah.","start":31.490002,"end":31.990002,"sentiment":"neutral","sentiment_score":0.005427153781056404}],"sentiment":"neutral","sentiment_score":0.005427153781056404,"channel":1,"num_words":1,"start":31.490002,"end":31.990002},{"sentences":[{"text":"Okay.","start":32.510002,"end":32.91,"sentiment":"neutral","sentiment_score":-0.016070427373051643},{"text":"I'm so sorry.","start":32.91,"end":33.63,"sentiment":"neutral","sentiment_score":-0.11620262016852696},{"text":"You have reached wrong number.","start":33.63,"end":35.07,"sentiment":"neutral","sentiment_score":-0.2546475887298584},{"text":"You have reached Airtel AU or Airtel Australia.","start":35.07,"end":38.37,"sentiment":"neutral","sentiment_score":-0.11445664335042238},{"text":"We are a Internet service provider and a mobile plan services here in Australia.","start":39.005,"end":43.985,"sentiment":"neutral","sentiment_score":-0.0913311131298542}],"sentiment":"neutral","sentiment_score":-0.12361951490804073,"channel":0,"num_words":31,"start":32.510002,"end":43.985},{"sentences":[{"text":"We don't provide any services to other phone number.","start":44.684998,"end":47.965,"sentiment":"neutral","sentiment_score":-0.21076624426576826},{"text":"And we are not affiliated to Airtel India, so you have to contact your local network, which is Airtel India, to get support about your SIM card.","start":47.965,"end":59.34694,"sentiment":"neutral","sentiment_score":-0.11095199168280319}],"sentiment":"neutral","sentiment_score":-0.13590555482854447,"channel":0,"num_words":36,"start":44.684998,"end":59.34694},{"sentences":[{"text":"Okay.","start":59.716938,"end":59.95694,"sentiment":"neutral","sentiment_score":0.011802030727267264},{"text":"Okay.","start":59.95694,"end":60.27694,"sentiment":"neutral","sentiment_score":0.041957974433898926},{"text":"Alright.","start":60.27694,"end":60.59694,"sentiment":"neutral","sentiment_score":0.1154424250125885},{"text":"Thank you.","start":60.59694,"end":60.99694,"sentiment":"neutral","sentiment_score":0.32368776202201843},{"text":"Bye.","start":60.99694,"end":61.49694,"sentiment":"neutral","sentiment_score":0.12159086763858797}],"sentiment":"neutral","sentiment_score":0.1563614703093966,"channel":1,"num_words":6,"start":59.716938,"end":61.49694}]},"summary":{"result":"success","short":"The customer calls their account and speaks with Harry, a representative from Airtel Australia. The customer is looking for support regarding their SIM card and is directed to contact Airtel India for assistance. The representative apologizes for the mistake in the call and reminds the customer that Airtel Australia does not provide services to other phone numbers."},"intents":{"segments":[{"text":"Thank you so much for calling your account. How may I help you today? Hi.","start_word":3,"end_word":17,"intents":[{"intent":"Request help","confidence_score":0.026869224},{"intent":"Provide assistance","confidence_score":0.01697975}]},{"text":"I have a Airtel number. I am going back to India. I want to check I want to pop up today. Can you able to help me?","start_word":38,"end_word":64,"intents":[{"intent":"Check airtel number","confidence_score":0.019739516}]},{"text":"I'm so sorry. You have reached wrong number. You have reached Airtel AU or Airtel Australia. We are a Internet service provider and a mobile plan services here in Australia. We don't provide any services to other phone number. And we are not affiliated to Airtel India, so you have to contact your local network, which is Airtel India, to get support about your SIM card. Okay. Okay.","start_word":76,"end_word":143,"intents":[{"intent":"Request support","confidence_score":0.006830214}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.27518510818481445},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6341385245323181},{"text":"Hi. Good afternoon. This is Harry. How are you?","start_word":17,"end_word":25,"sentiment":"neutral","sentiment_score":0.2820870578289032},{"text":"I'm good. Thank you for asking.","start_word":26,"end_word":31,"sentiment":"positive","sentiment_score":0.5638328790664673},{"text":"How about yourself? Yeah.","start_word":32,"end_word":35,"sentiment":"neutral","sentiment_score":0.29720360040664673},{"text":"Good. Good.","start_word":36,"end_word":37,"sentiment":"positive","sentiment_score":0.41666650772094727},{"text":"I have a Airtel number. I am going back to India. I want to check I want to pop up today. Can you able to help me? So you're pertaining to your Indian phone number. Right? Yeah. Okay. I'm so sorry. You have reached wrong number. You have reached Airtel AU or Airtel Australia. We are a Internet service provider and a mobile plan services here in Australia. We don't provide any services to other phone number. And we are not affiliated to Airtel India, so you have to contact your local network, which is Airtel India, to get support about your SIM card. Okay. Okay. Alright. Thank you. Bye.","start_word":38,"end_word":147,"sentiment":"neutral","sentiment_score":-0.03914564475417137}],"average":{"sentiment":"neutral","sentiment_score":0.09484563687952552}}}}