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Good afternoon. This is Abby from TechnoWand. I just wanted to make sure I'm calling the right person. Is this Michael Mustang, from TechnoWand in Springfield, Brisbane?\n\nIs this MichaelMustin@CurryGroup.com dot a u? Oh, okay. Very good. So Daniel asked me to reach out to you, sir. Daniel from TechnoWand still in Springfield, Brisbane, and we wanted to call you because he wants to confirm if this is still right because we've spoken with you in the past, and I have a note here.\n\nWhere it shows here, sir, that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? Oh, alright. Got it. But out of curiosity, sir, what's been the biggest challenge that you have in your team right now?\n\nAlright. Thank you. 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Marcus speaking.\n\nChannel 0: Hi there. Good afternoon. This is Abby from TechnoWand. I just wanted to make sure I'm calling the right person. Is this\n\nChannel 1: From\n\nChannel 0: Michael\n\nChannel 1: where? Sorry.\n\nChannel 0: Mustang, from TechnoWand in Springfield, Brisbane? Is this MichaelMustin@CurryGroup.com\n\nChannel 1: Yes.\n\nChannel 0: dot a u?\n\nChannel 1: Yes. It is.\n\nChannel 0: Oh, okay.\n\nChannel 1: Yes.\n\nChannel 0: Very good. So Daniel asked me to reach out to you, sir. Daniel from TechnoWand still in Springfield, Brisbane, and we wanted to call you because he wants to confirm if this is still right because we've spoken with you in the past, and I\n\nChannel 1: What's\n\nChannel 0: have a note here.\n\nChannel 1: Techno one? 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got","start":49.065,"end":49.545,"sentiment":"neutral","sentiment_score":-0.06383010372519493}],"sentiment":"neutral","sentiment_score":-0.06383010372519493,"channel":1,"num_words":2,"start":49.065,"end":49.545},{"sentences":[{"text":"correct?","start":49.355,"end":49.855,"sentiment":"neutral","sentiment_score":-0.07122388482093811}],"sentiment":"neutral","sentiment_score":-0.07122388482093811,"channel":0,"num_words":1,"start":49.355,"end":49.855},{"sentences":[{"text":"the wrong yeah.","start":49.545,"end":50.425,"sentiment":"neutral","sentiment_score":-0.2174876630306244},{"text":"You've got the wrong number.","start":50.425,"end":51.385,"sentiment":"negative","sentiment_score":-0.3503973126411438},{"text":"I don't know anything about Techno one.","start":51.385,"end":53.405,"sentiment":"neutral","sentiment_score":-0.20191236904689244}],"sentiment":"neutral","sentiment_score":-0.25452240904172263,"channel":1,"num_words":15,"start":49.545,"end":53.405},{"sentences":[{"text":"Oh, alright.","start":54.81,"end":55.45,"sentiment":"neutral","sentiment_score":-0.05917740240693092},{"text":"Got it.","start":55.45,"end":56.11,"sentiment":"neutral","sentiment_score":-0.028130379505455494},{"text":"But out of curiosity, sir, what's been the biggest challenge that you have","start":56.25,"end":60.410004,"sentiment":"neutral","sentiment_score":-0.0961007450062495}],"sentiment":"neutral","sentiment_score":-0.08376030875917743,"channel":0,"num_words":17,"start":54.81,"end":60.410004},{"sentences":[{"text":"Yeah.","start":60.264935,"end":60.664936,"sentiment":"neutral","sentiment_score":-0.09339523315429688}],"sentiment":"neutral","sentiment_score":-0.09339523315429688,"channel":1,"num_words":1,"start":60.264935,"end":60.664936},{"sentences":[{"text":"in your","start":60.410004,"end":60.81,"sentiment":"neutral","sentiment_score":-0.14398884028196335}],"sentiment":"neutral","sentiment_score":-0.14398884028196335,"channel":0,"num_words":2,"start":60.410004,"end":60.81},{"sentences":[{"text":"No.","start":60.664936,"end":60.904938,"sentiment":"neutral","sentiment_score":-0.23503613471984863}],"sentiment":"neutral","sentiment_score":-0.23503613471984863,"channel":1,"num_words":1,"start":60.664936,"end":60.904938},{"sentences":[{"text":"team","start":60.81,"end":61.13,"sentiment":"neutral","sentiment_score":-0.25091657042503357}],"sentiment":"neutral","sentiment_score":-0.25091657042503357,"channel":0,"num_words":1,"start":60.81,"end":61.13},{"sentences":[{"text":"Thank","start":60.904938,"end":61.144936,"sentiment":"neutral","sentiment_score":-0.1528334617614746}],"sentiment":"neutral","sentiment_score":-0.1528334617614746,"channel":1,"num_words":1,"start":60.904938,"end":61.144936},{"sentences":[{"text":"right","start":61.13,"end":61.29,"sentiment":"neutral","sentiment_score":-0.10171662271022797}],"sentiment":"neutral","sentiment_score":-0.10171662271022797,"channel":0,"num_words":1,"start":61.13,"end":61.29},{"sentences":[{"text":"you.","start":61.144936,"end":61.544937,"sentiment":"neutral","sentiment_score":-0.1540384143590927}],"sentiment":"neutral","sentiment_score":-0.1540384143590927,"channel":1,"num_words":1,"start":61.144936,"end":61.544937},{"sentences":[{"text":"now?","start":61.29,"end":61.79,"sentiment":"neutral","sentiment_score":-0.1037110686302185}],"sentiment":"neutral","sentiment_score":-0.1037110686302185,"channel":0,"num_words":1,"start":61.29,"end":61.79},{"sentences":[{"text":"No.","start":61.544937,"end":61.704937,"sentiment":"neutral","sentiment_score":-0.2561580538749695},{"text":"No.","start":61.704937,"end":61.944935,"sentiment":"neutral","sentiment_score":-0.2544585168361664},{"text":"It's okay.","start":61.944935,"end":62.764935,"sentiment":"neutral","sentiment_score":-0.1609734296798706},{"text":"Great.","start":62.824936,"end":63.324936,"sentiment":"neutral","sentiment_score":0.11615058779716492},{"text":"Thank you.","start":63.464935,"end":64.104935,"sentiment":"neutral","sentiment_score":0.0838778130710125}],"sentiment":"neutral","sentiment_score":-0.07837960230452674,"channel":1,"num_words":7,"start":61.544937,"end":64.104935},{"sentences":[{"text":"Please get rid of my number.","start":64.104935,"end":65.22494,"sentiment":"neutral","sentiment_score":-0.25542035947243374},{"text":"Thank you.","start":65.22494,"end":65.70493,"sentiment":"neutral","sentiment_score":0.12281490862369537},{"text":"Bye.","start":65.70493,"end":66.20493,"sentiment":"neutral","sentiment_score":0.10646214336156844}],"sentiment":"neutral","sentiment_score":-0.13115891069173813,"channel":1,"num_words":9,"start":64.104935,"end":66.20493},{"sentences":[{"text":"Alright.","start":66.25,"end":66.65,"sentiment":"neutral","sentiment_score":0.1690329760313034},{"text":"Thank you.","start":66.65,"end":67.05,"sentiment":"neutral","sentiment_score":0.320467084646225},{"text":"Take care, sir.","start":67.05,"end":68.03,"sentiment":"neutral","sentiment_score":0.22077812254428864}],"sentiment":"neutral","sentiment_score":0.24538358549276987,"channel":0,"num_words":6,"start":66.25,"end":68.03}]},"summary":{"result":"success","short":"Abby from TechnoWand calls the customer, Michael Mustin@CurryGroup.com, to confirm their IT review appointment for June. The customer tells her she has the wrong number and tells her to remove her number from their calling list. They end the call politely."},"intents":{"segments":[{"text":"This is Abby from TechnoWand. I just wanted to make sure I'm calling the right person. Is this From Michael where? Sorry.","start_word":8,"end_word":29,"intents":[{"intent":"Confirm identity","confidence_score":0.88677144},{"intent":"Confirm identity","confidence_score":0.44983274},{"intent":"Confirm identification","confidence_score":0.0017891481},{"intent":"Confirm identity","confidence_score":0.18788777}]},{"text":"Is this From Michael where? Sorry.","start_word":24,"end_word":29,"intents":[{"intent":"Clarify location","confidence_score":0.00018314259}]},{"text":"Can you let me know what's Techno one? Where it shows here, sir, that you're coming up for an IT review towards the middle of this year, which is this month, June. Yeah. Is Sorry.","start_word":101,"end_word":135,"intents":[{"intent":"Ask for clarification","confidence_score":0.020712355},{"intent":"Request clarification","confidence_score":0.024311265}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Marcus speaking. Hi there. Good afternoon. This is Abby from TechnoWand. I just wanted to make sure I'm calling the right person. Is this From Michael where? Sorry. Mustang, from TechnoWand in Springfield, Brisbane? Is this MichaelMustin@CurryGroup.com Yes. dot a u? Yes. It is. Oh, okay. Yes.","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":0.05485139414668083},{"text":"Very good.","start_word":49,"end_word":50,"sentiment":"positive","sentiment_score":0.5048813819885254},{"text":"So Daniel asked me to reach out to you, sir. Daniel from TechnoWand still in Springfield, Brisbane, and we wanted to call you because he wants to confirm if this is still right because we've spoken with you in the past, and I What's have a note here. Techno one? Can you let me know what's Techno one? Where it shows here, sir, that you're coming up for an IT review towards the middle of this year, which is this month, June. Yeah. Is Sorry. that You've got correct? the wrong yeah.","start_word":51,"end_word":142,"sentiment":"neutral","sentiment_score":0.030131736770272255},{"text":"You've got the wrong number.","start_word":143,"end_word":147,"sentiment":"negative","sentiment_score":-0.3505309820175171},{"text":"I don't know anything about Techno one. Oh, alright. Got it. But out of curiosity, sir, what's been the biggest challenge that you have Yeah. in your No. team Thank right you. now? No. No. It's okay. Great. Thank you. Please get rid of my number. Thank you. Bye. Alright. Thank you. Take care, sir.","start_word":148,"end_word":202,"sentiment":"neutral","sentiment_score":-0.06355120241641998}],"average":{"sentiment":"neutral","sentiment_score":0.005953311165676841}}}}