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Good afternoon. This is Maureen from Airtel. How can I assist you? Mhmm.\n\nMhmm. May I know the number? Did you yeah. Sorry to interrupt you. Did you register the number from Australia here in Australia or from other country?\n\nOther country? Yeah. Unfortunate yes. Okay. I see.\n\nThanks for confirming. Since we are Eritha Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel in different country. So I suggest you contact the country where did you register this number because they're the one who have your account. Yeah.\n\nYeah. No worries. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.10031145811080933},{"text":"Good afternoon.","start":2.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.2711145654320717},{"text":"This is Maureen from Airtel.","start":2.96,"end":4.66,"sentiment":"neutral","sentiment_score":0.26918931901454923},{"text":"How can I assist you?","start":4.72,"end":5.94,"sentiment":"neutral","sentiment_score":0.2888945609331131},{"text":"Mhmm.","start":32.559998,"end":32.64,"sentiment":"neutral","sentiment_score":-0.0332399420440197}],"sentiment":"neutral","sentiment_score":0.24283714619066035,"num_words":14,"start":1.8399999,"end":32.64},{"sentences":[{"text":"Mhmm.","start":32.64,"end":33.14,"sentiment":"neutral","sentiment_score":-0.01467239111661911},{"text":"May I know the number?","start":34.879997,"end":36.18,"sentiment":"neutral","sentiment_score":-0.011691039428114891},{"text":"Did you yeah.","start":43.785,"end":45.065,"sentiment":"neutral","sentiment_score":-0.010315423520902792},{"text":"Sorry to interrupt you.","start":45.065,"end":46.024998,"sentiment":"neutral","sentiment_score":-0.08126523718237877},{"text":"Did you register the number from Australia here in Australia or from other country?","start":46.024998,"end":51.004997,"sentiment":"neutral","sentiment_score":-0.052409928025943894}],"sentiment":"neutral","sentiment_score":-0.04306939999676413,"num_words":27,"start":32.64,"end":51.004997},{"sentences":[{"text":"Other country?","start":55.225,"end":55.964996,"sentiment":"neutral","sentiment_score":-0.040156448259949684},{"text":"Yeah.","start":60.73,"end":61.23,"sentiment":"neutral","sentiment_score":-0.05663347616791725},{"text":"Unfortunate yes.","start":61.609997,"end":64.03,"sentiment":"neutral","sentiment_score":-0.05278778402134776},{"text":"Okay.","start":64.649994,"end":65.049995,"sentiment":"neutral","sentiment_score":0.006605849601328373},{"text":"I see.","start":65.049995,"end":65.689995,"sentiment":"neutral","sentiment_score":0.022820614278316498}],"sentiment":"neutral","sentiment_score":-0.023784357821568847,"num_words":8,"start":55.225,"end":65.689995},{"sentences":[{"text":"Thanks for confirming.","start":65.689995,"end":67.149994,"sentiment":"neutral","sentiment_score":0.20203203956286112},{"text":"Since we are Eritha Australia, we only service Australian phone numbers.","start":68.33,"end":73.065,"sentiment":"neutral","sentiment_score":-0.030560131608085198},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel in different country.","start":73.685,"end":81.145004,"sentiment":"neutral","sentiment_score":-0.3174121297895908},{"text":"So I suggest you contact the country where did you register this number because they're the one who have your account.","start":81.525,"end":88.43,"sentiment":"neutral","sentiment_score":-0.03375670708538521},{"text":"Yeah.","start":88.57,"end":89.07,"sentiment":"neutral","sentiment_score":0.04754802584648132}],"sentiment":"neutral","sentiment_score":-0.12035090620962105,"num_words":56,"start":65.689995,"end":89.07},{"sentences":[{"text":"Yeah.","start":92.49,"end":92.89,"sentiment":"neutral","sentiment_score":0.09540263563394548},{"text":"No worries.","start":92.89,"end":93.63,"sentiment":"neutral","sentiment_score":0.17712654173374176},{"text":"You're welcome.","start":93.85,"end":94.59,"sentiment":"positive","sentiment_score":0.3759457617998123},{"text":"Bye.","start":94.65,"end":95.05,"sentiment":"positive","sentiment_score":0.34017321467399597},{"text":"Have a great day.","start":95.05,"end":96.11,"sentiment":"positive","sentiment_score":0.5171878337860107}],"sentiment":"positive","sentiment_score":0.36104717925190927,"num_words":10,"start":92.49,"end":96.11}]}}]},{"alternatives":[{"transcript":"Hi. 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I have a a postpaid connection, and I wanted to check how to make it a custody connection because I'm not actively using that at the moment. But I'm getting charged, like, around 600 rupees per month because it's not set up as a custody connection. Yeah. Sure.\n\nMy number is 79944, 3. A different country. Yeah. Did I get through to a wrong number then? Yeah.\n\nBut but it's from India. Yep. Okay. Yeah. Will do.\n\nThank you so much. Sorry about that.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.0011836038902401924},{"text":"I have a a postpaid connection, and I wanted to check how to make it a custody connection because I'm not actively using that at the moment.","start":8.0,"end":19.505001,"sentiment":"neutral","sentiment_score":-0.05795338060016985},{"text":"But I'm getting charged, like, around 600 rupees per month because it's not set up as a custody connection.","start":22.525,"end":31.265,"sentiment":"neutral","sentiment_score":-0.22622127752555043},{"text":"Yeah.","start":36.76,"end":37.16,"sentiment":"neutral","sentiment_score":0.002314474433660507},{"text":"Sure.","start":37.16,"end":37.66,"sentiment":"neutral","sentiment_score":0.00948877539485693}],"sentiment":"neutral","sentiment_score":-0.1194352225153422,"num_words":49,"start":6.8799996,"end":37.66},{"sentences":[{"text":"My number is 79944, 3.","start":37.96,"end":51.964996,"sentiment":"neutral","sentiment_score":-0.006053930800408125},{"text":"A different country.","start":51.964996,"end":52.905,"sentiment":"neutral","sentiment_score":-0.036863844841718674},{"text":"Yeah.","start":56.644997,"end":57.045,"sentiment":"neutral","sentiment_score":-0.05289812386035919},{"text":"Did I get through to a wrong number then?","start":57.045,"end":59.704998,"sentiment":"neutral","sentiment_score":-0.11193843599822786},{"text":"Yeah.","start":60.03,"end":60.53,"sentiment":"neutral","sentiment_score":-0.050819236785173416}],"sentiment":"neutral","sentiment_score":-0.06589602490298842,"num_words":19,"start":37.96,"end":60.53},{"sentences":[{"text":"But but it's from India.","start":61.87,"end":63.57,"sentiment":"neutral","sentiment_score":-0.06302995383739471},{"text":"Yep.","start":86.465,"end":86.784996,"sentiment":"neutral","sentiment_score":-0.016068190336227417},{"text":"Okay.","start":86.784996,"end":87.284996,"sentiment":"neutral","sentiment_score":0.0008668461814522743},{"text":"Yeah.","start":89.46,"end":89.86,"sentiment":"neutral","sentiment_score":0.09087464213371275},{"text":"Will do.","start":89.86,"end":90.42,"sentiment":"neutral","sentiment_score":0.16484744101762772}],"sentiment":"neutral","sentiment_score":0.009021841082721948,"num_words":10,"start":61.87,"end":90.42},{"sentences":[{"text":"Thank you so much.","start":90.42,"end":91.22,"sentiment":"positive","sentiment_score":0.4438495710492134},{"text":"Sorry about that.","start":91.22,"end":92.2,"sentiment":"neutral","sentiment_score":0.011160741249720255}],"sentiment":"neutral","sentiment_score":0.25841150113514494,"num_words":7,"start":90.42,"end":92.2}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel. How can I assist you?\n\nChannel 1: Hi. I have a a postpaid connection, and I wanted to check how to make it a custody connection because I'm not actively using that at the moment. But I'm getting charged, like, around 600 rupees per month because it's not set up as a custody connection.\n\nChannel 0: Mhmm. Mhmm. May I know the number?\n\nChannel 1: Yeah. Sure. My number is 79944,\n\nChannel 0: Did you yeah. Sorry to interrupt you. Did you register the number from Australia here in Australia or from other country?\n\nChannel 1: 3. A different country.\n\nChannel 0: Other country?\n\nChannel 1: Yeah. Did I get through to a wrong number then? Yeah.\n\nChannel 0: Yeah. Unfortunate\n\nChannel 1: But but it's from India.\n\nChannel 0: yes. Okay. I see. Thanks for confirming. Since we are Eritha Australia, we only service Australian phone numbers.\n\nUnfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel in different country. So I suggest you contact the country where did you register this number\n\nChannel 1: Yep.\n\nChannel 0: because they're\n\nChannel 1: Okay.\n\nChannel 0: the one who have your account. Yeah.\n\nChannel 1: Yeah. Will do. Thank you so much. Sorry about that.\n\nChannel 0: Yeah. No worries. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.10031145811080933},{"text":"Good afternoon.","start":2.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.2711145654320717},{"text":"This is Maureen from Airtel.","start":2.96,"end":4.66,"sentiment":"neutral","sentiment_score":0.26918931901454923},{"text":"How can I assist you?","start":4.72,"end":5.94,"sentiment":"neutral","sentiment_score":0.2888945609331131}],"sentiment":"neutral","sentiment_score":0.2640738452856357,"channel":0,"num_words":13,"start":1.8399999,"end":5.94},{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.0011836038902401924},{"text":"I have a a postpaid connection, and I wanted to check how to make it a custody connection because I'm not actively using that at the moment.","start":8.0,"end":19.505001,"sentiment":"neutral","sentiment_score":-0.05795338060016985},{"text":"But I'm getting charged, like, around 600 rupees per month because it's not set up as a custody connection.","start":22.525,"end":31.265,"sentiment":"neutral","sentiment_score":-0.22622127752555043}],"sentiment":"neutral","sentiment_score":-0.1247687053846869,"channel":1,"num_words":47,"start":6.8799996,"end":31.265},{"sentences":[{"text":"Mhmm.","start":32.559998,"end":32.64,"sentiment":"neutral","sentiment_score":-0.0332399420440197},{"text":"Mhmm.","start":32.64,"end":33.14,"sentiment":"neutral","sentiment_score":-0.01467239111661911},{"text":"May I know the number?","start":34.879997,"end":36.18,"sentiment":"neutral","sentiment_score":-0.011691039428114891}],"sentiment":"neutral","sentiment_score":-0.015195361471601896,"channel":0,"num_words":7,"start":32.559998,"end":36.18},{"sentences":[{"text":"Yeah.","start":36.76,"end":37.16,"sentiment":"neutral","sentiment_score":0.002314474433660507},{"text":"Sure.","start":37.16,"end":37.66,"sentiment":"neutral","sentiment_score":0.00948877539485693},{"text":"My number is 79944,","start":37.96,"end":43.579994,"sentiment":"neutral","sentiment_score":0.0005848739529028535}],"sentiment":"neutral","sentiment_score":0.0023571242733548083,"channel":1,"num_words":6,"start":36.76,"end":43.579994},{"sentences":[{"text":"Did you yeah.","start":43.785,"end":45.065,"sentiment":"neutral","sentiment_score":-0.010315423520902792},{"text":"Sorry to interrupt you.","start":45.065,"end":46.024998,"sentiment":"neutral","sentiment_score":-0.08126523718237877},{"text":"Did you register the number from Australia here in Australia or from other country?","start":46.024998,"end":51.004997,"sentiment":"neutral","sentiment_score":-0.052409928025943894}],"sentiment":"neutral","sentiment_score":-0.051892676745497045,"channel":0,"num_words":21,"start":43.785,"end":51.004997},{"sentences":[{"text":"3.","start":51.925,"end":51.964996,"sentiment":"neutral","sentiment_score":-0.03260914981365204},{"text":"A different country.","start":51.964996,"end":52.905,"sentiment":"neutral","sentiment_score":-0.036863844841718674}],"sentiment":"neutral","sentiment_score":-0.035800171084702015,"channel":1,"num_words":4,"start":51.925,"end":52.905},{"sentences":[{"text":"Other country?","start":55.225,"end":55.964996,"sentiment":"neutral","sentiment_score":-0.040156448259949684}],"sentiment":"neutral","sentiment_score":-0.040156448259949684,"channel":0,"num_words":2,"start":55.225,"end":55.964996},{"sentences":[{"text":"Yeah.","start":56.644997,"end":57.045,"sentiment":"neutral","sentiment_score":-0.05289812386035919},{"text":"Did I get through to a wrong number then?","start":57.045,"end":59.704998,"sentiment":"neutral","sentiment_score":-0.11193843599822786},{"text":"Yeah.","start":60.03,"end":60.53,"sentiment":"neutral","sentiment_score":-0.050819236785173416}],"sentiment":"neutral","sentiment_score":-0.10101484405723485,"channel":1,"num_words":11,"start":56.644997,"end":60.53},{"sentences":[{"text":"Yeah.","start":60.73,"end":61.23,"sentiment":"neutral","sentiment_score":-0.05663347616791725},{"text":"Unfortunate","start":61.609997,"end":62.109997,"sentiment":"neutral","sentiment_score":-0.09411600232124329}],"sentiment":"neutral","sentiment_score":-0.07537473924458027,"channel":0,"num_words":2,"start":60.73,"end":62.109997},{"sentences":[{"text":"But but it's from India.","start":61.87,"end":63.57,"sentiment":"neutral","sentiment_score":-0.06302995383739471}],"sentiment":"neutral","sentiment_score":-0.06302995383739471,"channel":1,"num_words":5,"start":61.87,"end":63.57},{"sentences":[{"text":"yes.","start":63.529995,"end":64.03,"sentiment":"neutral","sentiment_score":-0.011459565721452236},{"text":"Okay.","start":64.649994,"end":65.049995,"sentiment":"neutral","sentiment_score":0.006605849601328373},{"text":"I see.","start":65.049995,"end":65.689995,"sentiment":"neutral","sentiment_score":0.022820614278316498},{"text":"Thanks for confirming.","start":65.689995,"end":67.149994,"sentiment":"neutral","sentiment_score":0.20203203956286112},{"text":"Since we are Eritha Australia, we only service Australian phone numbers.","start":68.33,"end":73.065,"sentiment":"neutral","sentiment_score":-0.030560131608085198}],"sentiment":"neutral","sentiment_score":0.017262343524230853,"channel":0,"num_words":18,"start":63.529995,"end":73.065},{"sentences":[{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel in different country.","start":73.685,"end":81.145004,"sentiment":"neutral","sentiment_score":-0.3174121297895908},{"text":"So I suggest you contact the country where did you register this 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account.","start":86.97,"end":88.43,"sentiment":"neutral","sentiment_score":-0.00015358533710241318},{"text":"Yeah.","start":88.57,"end":89.07,"sentiment":"neutral","sentiment_score":0.04754802584648132}],"sentiment":"neutral","sentiment_score":0.006660930546266692,"channel":0,"num_words":7,"start":86.97,"end":89.07},{"sentences":[{"text":"Yeah.","start":89.46,"end":89.86,"sentiment":"neutral","sentiment_score":0.09087464213371275},{"text":"Will do.","start":89.86,"end":90.42,"sentiment":"neutral","sentiment_score":0.16484744101762772},{"text":"Thank you so much.","start":90.42,"end":91.22,"sentiment":"positive","sentiment_score":0.4438495710492134},{"text":"Sorry about that.","start":91.22,"end":92.2,"sentiment":"neutral","sentiment_score":0.011160741249720255}],"sentiment":"neutral","sentiment_score":0.22294500321149827,"channel":1,"num_words":10,"start":89.46,"end":92.2},{"sentences":[{"text":"Yeah.","start":92.49,"end":92.89,"sentiment":"neutral","sentiment_score":0.09540263563394548},{"text":"No worries.","start":92.89,"end":93.63,"sentiment":"neutral","sentiment_score":0.17712654173374176},{"text":"You're welcome.","start":93.85,"end":94.59,"sentiment":"positive","sentiment_score":0.3759457617998123},{"text":"Bye.","start":94.65,"end":95.05,"sentiment":"positive","sentiment_score":0.34017321467399597},{"text":"Have a great day.","start":95.05,"end":96.11,"sentiment":"positive","sentiment_score":0.5171878337860107}],"sentiment":"positive","sentiment_score":0.36104717925190927,"channel":0,"num_words":10,"start":92.49,"end":96.11}]},"summary":{"result":"success","short":"The customer, Eritha from Australia, called Airtel to inquire about making their postpaid phone a custody connection. The agent, Maureen, informed Eritha that they only service Australian phone numbers and couldn't resolve the issue since they are not affiliated with Airtel in different countries. Maureen advised Eritha to contact the country where they registered their number to address the issue."},"intents":{"segments":[{"text":"I have a a postpaid connection, and I wanted to check how to make it a custody connection because I'm not actively using that at the moment. But I'm getting charged, like, around 600 rupees per month because it's not set up as a custody connection. Mhmm.","start_word":14,"end_word":60,"intents":[{"intent":"Request assistance with connection setup","confidence_score":0.00011753249},{"intent":"Assist with postpaid connection","confidence_score":0.0039268527}]},{"text":"May I know the number? Yeah.","start_word":62,"end_word":67,"intents":[{"intent":"Provide contact information","confidence_score":0.012929931}]},{"text":"Other country? Yeah. Did I get through to a wrong number then? Yeah.","start_word":98,"end_word":110,"intents":[{"intent":"Resolve issue with other country","confidence_score":0.023347711}]},{"text":"because they're Okay. the one who have your account. Yeah.","start_word":170,"end_word":179,"intents":[{"intent":"Ensure account access","confidence_score":0.000018711491}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel. How can I assist you? Hi. I have a a postpaid connection, and I wanted to check how to make it a custody connection because I'm not actively using that at the moment. But I'm getting charged, like, around 600 rupees per month because it's not set up as a custody connection. Mhmm. Mhmm. May I know the number? Yeah. Sure. My number is 79944, Did you yeah. Sorry to interrupt you. Did you register the number from Australia here in Australia or from other country? 3. A different country. Other country? Yeah. Did I get through to a wrong number then? Yeah. Yeah. Unfortunate But but it's from India. yes. Okay. I see. Thanks for confirming. Since we are Eritha Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel in different country. So I suggest you contact the country where did you register this number Yep. because they're Okay. the one who have your account. Yeah. Yeah. Will do.","start_word":0,"end_word":182,"sentiment":"neutral","sentiment_score":-0.057832200080156326},{"text":"Thank you so much.","start_word":183,"end_word":186,"sentiment":"positive","sentiment_score":0.4341065585613251},{"text":"Sorry about that. Yeah. No worries.","start_word":187,"end_word":192,"sentiment":"neutral","sentiment_score":0.08563178032636642},{"text":"You're welcome. Bye. Have a great day.","start_word":193,"end_word":199,"sentiment":"positive","sentiment_score":0.4393734335899353}],"average":{"sentiment":"neutral","sentiment_score":-0.020638628138436213}}}}