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afternoon. Chris speaking. Yeah. This is the second time I've had this phone call, and I've said no the last time. So can you please update your system to say that we're not interested in an IT review?\n\nThank you. Cheers.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.1413486823439598},{"text":"Chris speaking.","start":1.92,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.06681754067540169},{"text":"Yeah.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.01990285143256187},{"text":"This is the second time I've had this phone call, and I've said no the last time.","start":26.125,"end":29.689999,"sentiment":"neutral","sentiment_score":-0.27029117591240825},{"text":"So can you please update your system to say that we're not interested in an IT review?","start":29.689999,"end":33.79,"sentiment":"negative","sentiment_score":-0.33354910682229433}],"sentiment":"neutral","sentiment_score":-0.25202691048765796,"num_words":39,"start":1.52,"end":33.79},{"sentences":[{"text":"Thank you.","start":34.01,"end":34.75,"sentiment":"neutral","sentiment_score":-0.13879875093698502},{"text":"Cheers.","start":36.89,"end":37.39,"sentiment":"neutral","sentiment_score":0.33209627866744995}],"sentiment":"neutral","sentiment_score":0.018166258931159973,"num_words":3,"start":34.01,"end":37.39}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Chris speaking.\n\nChannel 0: Hi, sir. Good afternoon. This is Abby from Techno One in Springfield, Brisbane. Is this mister Christopher Dembree? Christopher\n\nChannel 1: Yeah.\n\nChannel 0: Dembree. Alright. Sir, Daniel from tagged one asked me to reach out to you to confirm since we've spoken with you in the past. And I have a note here that says you're coming up for an IT review towards the middle\n\nChannel 1: This\n\nChannel 0: of\n\nChannel 1: is\n\nChannel 0: this\n\nChannel 1: the\n\nChannel 0: year.\n\nChannel 1: second time I've had this phone call, and I've said no the last time. So can you please update your system to say that we're not interested in an IT review? Thank you.\n\nChannel 0: Oh, okay. Okay. Not interested. No problem. Thank you, sir.\n\nChannel 1: Cheers.\n\nChannel 0: Take care.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.1413486823439598},{"text":"Chris speaking.","start":1.92,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.06681754067540169}],"sentiment":"neutral","sentiment_score":0.10408311150968075,"channel":1,"num_words":4,"start":1.52,"end":2.6599998},{"sentences":[{"text":"Hi, sir.","start":3.6799998,"end":4.42,"sentiment":"neutral","sentiment_score":0.12211335822939873},{"text":"Good afternoon.","start":4.56,"end":5.2,"sentiment":"neutral","sentiment_score":0.16371818631887436},{"text":"This is Abby from Techno One in Springfield, Brisbane.","start":5.2,"end":8.58,"sentiment":"neutral","sentiment_score":0.07402438173691432},{"text":"Is this mister Christopher Dembree?","start":8.8,"end":10.98,"sentiment":"neutral","sentiment_score":0.027422152832150458},{"text":"Christopher","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":0.009599298238754272}],"sentiment":"neutral","sentiment_score":0.07287329405938324,"channel":0,"num_words":19,"start":3.6799998,"end":12.42},{"sentences":[{"text":"Yeah.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.01990285143256187}],"sentiment":"neutral","sentiment_score":0.01990285143256187,"channel":1,"num_words":1,"start":12.08,"end":12.58},{"sentences":[{"text":"Dembree.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.01152370311319828},{"text":"Alright.","start":13.5199995,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.02227773331105709},{"text":"Sir, Daniel from tagged one asked me to reach out to you to confirm since we've spoken with you in the past.","start":14.215,"end":20.695,"sentiment":"neutral","sentiment_score":-0.002854107942601496},{"text":"And I have a note here that says you're coming up for an IT review towards the middle","start":20.695,"end":26.215,"sentiment":"neutral","sentiment_score":-0.10377133637666702}],"sentiment":"neutral","sentiment_score":-0.0451636426926901,"channel":0,"num_words":42,"start":12.639999,"end":26.215},{"sentences":[{"text":"This","start":26.125,"end":26.365,"sentiment":"neutral","sentiment_score":-0.14717455208301544}],"sentiment":"neutral","sentiment_score":-0.14717455208301544,"channel":1,"num_words":1,"start":26.125,"end":26.365},{"sentences":[{"text":"of","start":26.215,"end":26.375,"sentiment":"neutral","sentiment_score":-0.23196807503700256}],"sentiment":"neutral","sentiment_score":-0.23196807503700256,"channel":0,"num_words":1,"start":26.215,"end":26.375},{"sentences":[{"text":"is","start":26.365,"end":26.4275,"sentiment":"neutral","sentiment_score":-0.2493888288736343}],"sentiment":"neutral","sentiment_score":-0.2493888288736343,"channel":1,"num_words":1,"start":26.365,"end":26.4275},{"sentences":[{"text":"this","start":26.375,"end":26.615,"sentiment":"neutral","sentiment_score":-0.21544839441776276}],"sentiment":"neutral","sentiment_score":-0.21544839441776276,"channel":0,"num_words":1,"start":26.375,"end":26.615},{"sentences":[{"text":"the","start":26.4275,"end":26.49,"sentiment":"neutral","sentiment_score":-0.16997921466827393}],"sentiment":"neutral","sentiment_score":-0.16997921466827393,"channel":1,"num_words":1,"start":26.4275,"end":26.49},{"sentences":[{"text":"year.","start":26.615,"end":27.115,"sentiment":"neutral","sentiment_score":-0.193057581782341}],"sentiment":"neutral","sentiment_score":-0.193057581782341,"channel":0,"num_words":1,"start":26.615,"end":27.115},{"sentences":[{"text":"second time I've had this phone call, and I've said no the last time.","start":26.65,"end":29.689999,"sentiment":"neutral","sentiment_score":-0.2877433853490012},{"text":"So can you please update your system to say that we're not interested in an IT review?","start":29.689999,"end":33.79,"sentiment":"negative","sentiment_score":-0.33354910682229433},{"text":"Thank you.","start":34.01,"end":34.75,"sentiment":"neutral","sentiment_score":-0.13879875093698502}],"sentiment":"neutral","sentiment_score":-0.3023133246284543,"channel":1,"num_words":33,"start":26.65,"end":34.75},{"sentences":[{"text":"Oh, okay.","start":34.67,"end":35.15,"sentiment":"neutral","sentiment_score":-0.043329957872629166},{"text":"Okay.","start":35.15,"end":35.47,"sentiment":"neutral","sentiment_score":-0.05217793583869934},{"text":"Not interested.","start":35.47,"end":36.03,"sentiment":"neutral","sentiment_score":-0.2299056500196457},{"text":"No problem.","start":36.03,"end":36.51,"sentiment":"neutral","sentiment_score":0.004461809992790222},{"text":"Thank you, sir.","start":36.51,"end":37.15,"sentiment":"neutral","sentiment_score":0.29110486805438995}],"sentiment":"neutral","sentiment_score":0.028358907252550126,"channel":0,"num_words":10,"start":34.67,"end":37.15},{"sentences":[{"text":"Cheers.","start":36.89,"end":37.39,"sentiment":"neutral","sentiment_score":0.33209627866744995}],"sentiment":"neutral","sentiment_score":0.33209627866744995,"channel":1,"num_words":1,"start":36.89,"end":37.39},{"sentences":[{"text":"Take care.","start":37.15,"end":37.89,"sentiment":"neutral","sentiment_score":0.23261111974716187}],"sentiment":"neutral","sentiment_score":0.23261111974716187,"channel":0,"num_words":2,"start":37.15,"end":37.89}]},"summary":{"result":"success","short":"Abby from Techno One in Brisbane calls Christopher Dembree to confirm his upcoming IT review. She asks him to update his system to indicate that they are not interested in the review. Christopher confirms that he is not interested and the call ends."},"intents":{"segments":[{"text":"Sir, Daniel from tagged one asked me to reach out to you to confirm since we've spoken with you in the past. And I have a note here that says you're coming up for an IT review towards the middle This of is this the year.","start_word":26,"end_word":71,"intents":[{"intent":"Confirm it review","confidence_score":0.042214584}]},{"text":"So can you please update your system to say that we're not interested in an IT review? Thank you.","start_word":86,"end_word":104,"intents":[{"intent":"Update system","confidence_score":0.8782499}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Chris speaking. Hi, sir. Good afternoon. This is Abby from Techno One in Springfield, Brisbane. Is this mister Christopher Dembree? Christopher Yeah. Dembree. Alright. Sir, Daniel from tagged one asked me to reach out to you to confirm since we've spoken with you in the past. And I have a note here that says you're coming up for an IT review towards the middle This of is this the year. second time I've had this phone call, and I've said no the last time. So can you please update your system to say that we're not interested in an IT review? Thank you. Oh, okay. Okay. Not interested. No problem. Thank you, sir. Cheers. Take care.","start_word":0,"end_word":117,"sentiment":"neutral","sentiment_score":-0.06413974612951279}],"average":{"sentiment":"neutral","sentiment_score":-0.0641397408076695}}}}