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Yep. Yep. Yep. Yep. Mhmm. La Venia. What what what's that? That sounds Spanish or something. I was close. Alright? One second. And what's the address? Unit 3 Slash 13. Yep. Oh, hang on. Sorry. Unit 313 Slash 40 3. You're going too fast. I'm going I r this is tech support, not secretary. I r a r e h u r, is it? Oh, Arthur. Sorry. A R T H U R. Yep. Arthur's like Is that is this Alunum Networks or Super Networks? Oh, it's a Super Networks. Alright. Okay. Let me just check something. Hang on a sec. So it is 43 Arthur. Right? Oh, there it is. It's super neat. Wow. That must it must be a new building or something. Alright. Okay. So do you know what plan you're after more or less? Yeah. Yeah. Yeah. Yeah. Yeah. That that's the one. Alright. I'm just gonna alright. Add you on. Add you on as Lavinia. Lavinia, y, double Surname? How do you spell your surname? I love sorry. It's just that yesterday, I had somebody from your country sign up as right there, and you guys it's a very long one. Because I remember years ago, the Greeks, they used to have a very long surname. But you you guys you guys beat them by a long shot. Okay. S e l v a. Yep. V a r a. Yep. Sorry? It's it's not that that long. So spell that s e l v a r R A J A H. It's not that long. Oh my god. Well, I had some great fun. They used to have about seven I think I think the logo song was about 22 letters or something like that. Okay. Your best email address, please, Lavanya. V e n y a underscore ninety three. Yep. Y zero seven nine. That's a new one, is it? Okay. And your best contact number, please? The one on the screen? O 43 1. Is it? 4 31095785. Yeah? Alright. And date of birth, I need your date of birth and ID. So when you ring up, we have to verify you to make sure that you're the right person. So date of birth, please. Yep. You're still a young one. Oh my god. That's so good. And your ID, what are we gonna use? Driver's license, passport, or Medicare card? It doesn't really matter as long as Medicare. Yeah. That'll do. Yep. Number? Six two six six. Yep. Seven, double two, 50. Beautiful. And the and now I need the full address again, which is Unit 313 Slash 43 Arthur Arthur Arthur Blakely. Oops. Shannon Blakely Blakely Way. And what's the ZIP code there or the postcode? 2611. And the area? Coombs. And that's in the ACT, the Australian capital city, Canberra, one of the best places in Australia. Alright. Now do you have a specific name for a portal ID login? Okay. So I'll be I'll just put down there Lavinia with a capital l. Paste zero zero seven. And the password will be just 12345678, and you can always change it when you when you log in. Alright? So let's just double check everything. Lavenia Salvaraja? Salvaraja. Sorry. I used the because I speak Spanish as well. Sorry. Okay. The email is vena_93@y7mail.com. Vena, v e n y a, underscore nine three at, y for yellow, seven mail dot com. Yeah? Okay. My mobile number is 0431095785. Date of birth, thirty first of the first nineteen ninety three. Medicare card, 6266, 7Double 250. And last but not least, the address is Unit 31343 Arthur Blakely Way, Coombs 2611, A C T. Yeah? Alright. And we're going for the 25 plan. Right? Now noncontract, twelve months or twenty four months? Noncontract is a $45 connection fee. You use your own router if you got one, or we can sell you one. If you go on a twelve month contract, we send you out a free router, which is a AX 1,800, but we're out of stock. We've only got the AX 3,000, which is the next one up. So you got one of those for free, which we normally give it out for the twenty four months. But if you got it twenty four months, you get also a free route and a free holiday accommodation voucher valued between $2,500 for two adults and two children up to the age of 12. Over a 101 different destinations around the world. Up to you. Non contact. Okay. Not a problem. Where are we? Alright. So you won't you won't receive an invoice today. You'll receive a pro rata re invoice for the next month. Okay? Just preparing all this for you. Now the activation doesn't take too long. So once I finish this, you will receive a text that'll give you the credentials to log in to your router interface. Select the triple POE, put them in, Save. Blah blah blah. What you have to do, and that's it. Your service will come up straight away. How's that? That's good. You know what they say? If you're happy, we're happy. And it's Super Network, so I'll just double check that. 83. How's your weekend? Oh, where where from? Oh my god. You moved from Queensland to Canberra. Queensland is much better. Yes. It is. It's beautiful weather there. Nice beach. Where about you in Queensland, were you? Oh, you're brilliant. Because I lived on the Gold Coast for about nine years. That was beautiful. But this is back a long time ago. And last time I last time I went to the Gold Coast, I couldn't believe how much it's grown. Oh my god. So many people there. Alright. So I've now I've activated your account. You'll receive your account login details from the accounts team possibly today, sometime today or tomorrow, but your services will be activated in the next ten minutes. So you will receive a text. And on this before hang on. Let me just check something here. 43 Blakely Way Coombs, and the unit number was 313, wasn't it? 313. Okay. So that's available. Very good. Next. It was a '25 van, was it? Yeah. It was. Yep. Yeah. Yeah. We upgrade for free. Not a not a problem. We don't we don't charge the extra 30 bucks either. No. The the six months is coming off. It was supposed to be off last week. So I'll just spoke to the IT guy. We don't do any we're not doing any six months because we've we've run out of routers for the six months, and I'm not sure if they're gonna do it again. Yeah. Yeah. But that's if you go on a contract. If you go on a noncontract, you don't get those privileges. If you go on a noncontract, there's no privileges. Yeah. Sorry. It's look. I'll have a word to to Super Networks. If they say, yeah, give her a month free, we'll give it to you. Because it's it's not just it doesn't just depend on us. On the promotions that we give you, we're giving you the 15% discount for six months if you go on a six well, six months don't don't they don't well, they're taking they're supposed to take it off, so it's not there anymore. So I can't offer you that one. I do apologize. So I just spoke to the IT guy now, mate. It needs to come off, so it'll probably be off on the next, I don't know, maybe ten minutes. But if you go on a twelve months contract, you get your month free, and you get 15% for the first six months. So I'm gonna ask you a question. Are you renting or you're buying where you are? How long are you gonna be there for? Well, then, you know, it's going to twelve months, man. What's wrong with you? You get you get three month free, 16% discount. We can send you out a free router if you want in case the one that you have doesn't work, and that's it. Oh my god. Come on. It's so alright. I'll get that all organized for you. So, I mean, we can send you out a free router. That's fine. If you want the free router, we can send you out a free router. But if you already got a router and it's gonna work, well, you don't I mean, it's up to you anyway. What router do you have just in case? TP Link? And where were you using it before? In the other apartment? Okay. The one in Queensland, was it a NBN plan? Do you know? Or was it some other who were you with? Which provider? Okay. So it would have been an NBN plan. Yeah. Because do you have that router with you? Yeah. I need you to I need yeah. Because if that's a VDSLR router, it's not gonna work. And we'll we're more than happy to send you out a free one. That's not a problem. So you've got okay. Alright. So you should have a little white box on the wall somewhere. Okay. Now in your apartment, you show the little white box somewhere on the wall on the wall. That's your NTD box. Your it's like the NBN box, but this is a top of NBN box that super networks use. It's a little white box. It'll have micro tick, a little blue label on it. It'll pop you have an Ethernet cable hanging out from the right hand side. If not, we need to plug one in there. Because your service is already active now. So I can help you get connected if it's probably normally where all the electricity stuff is. It'll have it'll have, like, a little white micro ticked box. Sorry. I can't hear you properly. It's a little white micro tick box. It's where the electricity is. Normally, around this somewhere, you'll see a little white box with a blue tag on it, and then it'll have an Ethernet cable hanging out on the right hand side of it. Do you have WhatsApp? Okay. I think what I'll do is I'll communicate with you on WhatsApp. That way, you can send me a quick photo of it. 431895785. Okay. There we have okay. I'm just gonna send that to your WhatsApp, please. Send a photo. So send me a photo of what you see on the wall. No. That's not it. That's that's for you. No. No. That's it's gonna be somewhere else. I'll send you a photo of what it looks like. Hang on. Where have I got one? Let's have a look. I think that one there. Now that's Linham Network. It said with Chowager. Oh, hang on. I don't know where it's where are we here with? Oh, you found it? The little white one? Okay. Yeah. Yeah. That'll be good if you could. Okay. I'm just gonna send you a photo of what it should look like. There it is. Alright. That's a video. Come on. Okay. Here it is. And dot a copy copy copy. This is what you should be looking at. That's the box you're you're gonna have on the wall, that white one? Or you got an a x 15 oh, no. That's VDSL, a DSL. Well, that's a bloody good Wi Fi router. If we can get that to work no. But today, it's 1,500. It's better than the one that we're sending you on that one. Not yeah. Yeah. We should. Yeah. Yeah. Let's use that one. Let's yeah. Have you did you get the photo I sent you? No. I I just sent you the the photo of the box on the wall that you should have. Okay. Can you send me a photo of it? And take the router out of the box and and send me a photo at the back of it where all the cables go in. Yeah. That's it. You got that yellow cable that's coming down. Where's that plugged into? So you got, yeah, you got the yellow ones plugged into the box. Where's the other one plugged into? Yeah. Send me a photo, please. Oh my god. Tables everywhere. Okay. So you got the yellow one. Okay. So that yellow one's going up in the wall. The trouble is we're not we're not sure if that slot goes to the living room or where it it doesn't say, does it? Okay. So let's let's go let's go to the alright. Send me a photo of your router, please. So I want the photo where the cable's plugged into, and underneath it, there's a sticker somewhere. Now the the other side the other side, you show me the front. I need to see where the cable's plugged into at the back. That's better. Alright. So let's go to the living room. Have you got a spare Ethernet cable? You got you got you got a spare one like that? Okay. So one end, you plug into the wall in the living room, and the other one, you plug it into the blue slot. We're in the living room now. Right? No. No. Where are you now? Where the little white boxes or the living room where the TV is? Well, that's where I want you to go. I want you to take the router there and the yellow cable. Don't touch anything with the white box. Yeah. Just send me a photo how you've done that, please. Now do you have a laptop? Yeah. Yeah. Yeah. I yep. I can't. Can you send me a better photo of that sticker? Because I it's a little bit blurry. I can't see it properly. Yeah. Just just the sticker will do. It doesn't have to be the whole router. Oh, there it is. Okay. Got it. Got it. Got it. Alright. So you got a laptop? Is it Windows or Apple? Oh, beautiful. Can you actually put a cable to it or no? Ethernet cable? Can you plug one into the or no? Well, does it have a Ethernet slot on your router? It should be the same type of slot as the Ethernet cable. Do you have do you have another spare cable? In the box, you'll only have one. Yeah. Yeah. Let me have a look at something. There's no spare cables anywhere. Alright. So anyway alright. No. That's fine. So what I want you to do now is open up your Chrome on your laptop and make sure you're connected to the is the hang on. Make sure you put power to the router, please. Connect it up to the power. All all the all the lights are on? Okay. So once they're all on, open up your laptop and connect to the Wi Fi of that router, please. I love WhatsApp. It's just absolutely so sufficient. It's very easy to communicate and do things that just double Yep. Hey. No problem. Take your turn. Sorry? No. That that's alright. No worries. That's alright. It happens it happens to me too. When I open it, I feel I'm breaking them. That's all good. You know what they say? Patience is a virtue. Do you work from home? I'll let him work. You stay home and get the houseplant. I'm just joking. Hang on a sec. Let let me have a look. Yeah. The Wi Fi password is let me have a look. Okay. Wi Fi password is oh, there you go. Wi Fi password. It's RC7 oh, due to plug. Wrong one. So the Wi Fi name is BA2C3A, and the Wi Fi password on the sticker is just underneath that sticker. Just underneath that. Yeah. That's the password. We'll change that and put some more I don't know. That's a long password. Why does it say wrong? Make sure it's capital letters. Use capital letters because it's cases. Yes. We're the best. Well, I'll tell you why we're the best because we've got our own data centers, and we give you direct IP transit. It's not a layer three. It's a layer two. So we give you direct IP transit. We have our engineers that direct the IP transit, and we have engineers that direct all the networking that goes through the super networks. So if you have a fault, we're able to resolve your fault from our end pretty much in an instant. If it's a network fault, then we've gotta send out a an email to Super Networks. Yeah. Yeah. Your services is ready to go. We're just waiting for you now to whatever you gotta do, connect to the Wi Fi, open up your Chrome, log in to the router, and put in the credentials, and that's it. Well, connect to the password. But how are you gonna log in to the you can't use a t a TV for this. It's not gonna work. No. No. I mean, because TV will only use the Wi Fi, but your your we we've gotta provision your router first. Yeah. No. We can't. Yeah. No. Just wait wait wait wait for your router. No problems. You just I mean, if you wanna, I can keep talking to you or hang up and just text me when you're ready to go. Alright. So when you're ready, just text me. Alright? Yeah. Please. Yeah. Yeah. But you're connected to the Wi Fi, not to the Internet. Yeah. Yeah. When you're ready. No problem. Thank you. Yep. Hang on. I'm just gonna call Matthew. Alright. Let me know when you connected to the Wi Fi. Yep. Okay. Now open up your Wi Fi and connect to the Wi Fi of your router. That way we can communicate with the router. Okay. You need to connect to the Wi Fi of your black router. No. You need to connect to the Wi Fi from your laptop to your router. You know how you connected to the Wi Fi with your TV? Yeah. The same thing with your laptop. But you haven't got a spare cable, you said? You haven't got a spare cable? Yeah. So you need to connect to the Wi Fi, please, with your repair laptop. Once you do, let me know. Are you able to connect? Oh, okay, sir. You got the password. Remember what the password is. Yeah? Okay. Now what I need you to do is open up your Chrome browser. And up the top there in your URL, not in your search engine, your URL, I need you to type in there 192Dot168Dot1Dot1, and then press enter. Oh, that should do it. Yeah. 192 dot 168.1 .one. Press enter. The password is SmallQForQueen, XForX-ray, FForFrank, ZedForZebraTheNumber8, SmallZedForZebra, SmallBForBakery, and QForQueen. Okay. Send me a photo of what you see, please. Thank you. That is good. Alright. So well, now we need to click on click on the Internet tab. Oh, no. Hang on. Sorry. This is Internet. Oh, yeah. Click on the Internet tab and send me a photo, please. Yeah. Show me what, yeah, what what you see, please. Admit. Oh, so this was with I iNet. Oh, okay. Well, I'm just gonna send you the neat new details. This is the username what you re oh, geez. That's what I'm doing. This is the username where you replace the I I net thing, and now I'm gonna send you the password. And this is the password. You just copy paste copy paste. But before you go next, have it open and just send me a photo, please. And send me a photo of the whole screen, not just the the user. I need to see the whole screen where it says either save or next or save and apply. Stuff like that, please. Oh, that's better. Alright. So let's have a look. 6. Just checking the password just to double check, make sure it's all correct. That's his name. Password. Alright. Click on save. Okay. Now I want you to open up a new tab and just send me a photo of that new tab. And on that new tab, I want you to type in this. You see it? Yep. Type in that and press enter, and I know I need to see what speed you're getting. Alright? And then just send me a photo, please. So once it's finished yeah. Just send me a photo. Yeah. Yeah. Just press. And then once it's you probably might have to do it twice. How many people are using Internet? You said two. And how many TVs do you have in the house? Playstations? Okay. Well, 25 is plenty. Congratulations. Oh, you're getting 22. Oh, beautiful. That's excellent. Well, you you're on 25, so you're almost there. What server are you oh, okay. The server is a bit that's alright. Now you're getting a good speed. Excellent speed. Alright. Well, your service is it's active. You can start using it now for whatever you want, and that's it or no. Congratulations. Welcome to Airtel. Dom, d o m, m for Mary. Dom, d, d for David, Dom. Yeah. Yeah. If if you connected to the Wi Fi before, you should be able to screen now. Just double check while I'm on the phone, please. Now that was too easy. You you got me worried. I'm gonna I'm gonna have to get you to work for us. What I'll do is I'm gonna give you a six months contract. So you got your first month free and you get the 15% discount. Alright? And if you're happy with us after six months, you could stay with us. But at least at least you at least you get the six months with a discount. Alright? You're most alright. Well, you have a lovely day. God bless, and take care. Bye bye. Thank you. 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Airtel. Yeah. Sure. You just came across to Airtel tech support. Can I just have your name?\n\nSorry. One second. So I just pulled up a piece of paper. Sorry. How do you spell your your name?\n\nYep. Yep. Yep. Yep. Mhmm.\n\nLa Venia. What what what's that? That sounds Spanish or something. I was close. Alright?\n\nOne second. And what's the address? Unit 3 Slash 13. Yep. Oh, hang on.\n\nSorry. Unit 313 Slash 40 3. You're going too fast. I'm going I r this is tech support, not secretary. I r a r e h u r, is it?\n\nOh, Arthur. Sorry. A R T H U R. Yep. Arthur's like Is that is this Alunum Networks or Super Networks?\n\nOh, it's a Super Networks. Alright. Okay. Let me just check something. Hang on a sec.\n\nSo it is 43 Arthur. Right? Oh, there it is. It's super neat. Wow.\n\nThat must it must be a new building or something. Alright. Okay. So do you know what plan you're after more or less? Yeah.\n\nYeah. Yeah. Yeah. Yeah. That that's the one.\n\nAlright. I'm just gonna alright. Add you on. Add you on as Lavinia. Lavinia, y, double Surname?\n\nHow do you spell your surname? I love sorry. It's just that yesterday, I had somebody from your country sign up as right there, and you guys it's a very long one. Because I remember years ago, the Greeks, they used to have a very long surname. But you you guys you guys beat them by a long shot.\n\nOkay. S e l v a. Yep. V a r a. Yep.\n\nSorry? It's it's not that that long. So spell that s e l v a r R A J A H. It's not that long. Oh my god.\n\nWell, I had some great fun. They used to have about seven I think I think the logo song was about 22 letters or something like that. Okay. Your best email address, please, Lavanya. V e n y a underscore ninety three.\n\nYep. Y zero seven nine. That's a new one, is it? Okay. And your best contact number, please?\n\nThe one on the screen? O 43 1. Is it? 4 31095785. Yeah?\n\nAlright. And date of birth, I need your date of birth and ID. So when you ring up, we have to verify you to make sure that you're the right person. So date of birth, please. Yep.\n\nYou're still a young one. Oh my god. That's so good. And your ID, what are we gonna use? Driver's license, passport, or Medicare card?\n\nIt doesn't really matter as long as Medicare. Yeah. That'll do. Yep. Number?\n\nSix two six six. Yep. Seven, double two, 50. Beautiful. And the and now I need the full address again, which is Unit 313 Slash 43 Arthur Arthur Arthur Blakely.\n\nOops. Shannon Blakely Blakely Way. And what's the ZIP code there or the postcode? 2611. And the area?\n\nCoombs. And that's in the ACT, the Australian capital city, Canberra, one of the best places in Australia. Alright. Now do you have a specific name for a portal ID login? Okay.\n\nSo I'll be I'll just put down there Lavinia with a capital l. Paste zero zero seven. And the password will be just 12345678, and you can always change it when you when you log in. Alright? So let's just double check everything.\n\nLavenia Salvaraja? Salvaraja. Sorry. I used the because I speak Spanish as well. Sorry.\n\nOkay. The email is vena_93@y7mail.com. Vena, v e n y a, underscore nine three at, y for yellow, seven mail dot com. Yeah? Okay.\n\nMy mobile number is 0431095785. Date of birth, thirty first of the first nineteen ninety three. Medicare card, 6266, 7Double 250. And last but not least, the address is Unit 31343 Arthur Blakely Way, Coombs 2611, A C T. Yeah?\n\nAlright. And we're going for the 25 plan. Right? Now noncontract, twelve months or twenty four months? Noncontract is a $45 connection fee.\n\nYou use your own router if you got one, or we can sell you one. If you go on a twelve month contract, we send you out a free router, which is a AX 1,800, but we're out of stock. We've only got the AX 3,000, which is the next one up. So you got one of those for free, which we normally give it out for the twenty four months. But if you got it twenty four months, you get also a free route and a free holiday accommodation voucher valued between $2,500 for two adults and two children up to the age of 12.\n\nOver a 101 different destinations around the world. Up to you. Non contact. Okay. Not a problem.\n\nWhere are we? Alright. So you won't you won't receive an invoice today. You'll receive a pro rata re invoice for the next month. Okay?\n\nJust preparing all this for you. Now the activation doesn't take too long. So once I finish this, you will receive a text that'll give you the credentials to log in to your router interface. Select the triple POE, put them in, Save. Blah blah blah.\n\nWhat you have to do, and that's it. Your service will come up straight away. How's that? That's good. You know what they say?\n\nIf you're happy, we're happy. And it's Super Network, so I'll just double check that. 83. How's your weekend? Oh, where where from?\n\nOh my god. You moved from Queensland to Canberra. Queensland is much better. Yes. It is.\n\nIt's beautiful weather there. Nice beach. Where about you in Queensland, were you? Oh, you're brilliant. Because I lived on the Gold Coast for about nine years.\n\nThat was beautiful. But this is back a long time ago. And last time I last time I went to the Gold Coast, I couldn't believe how much it's grown. Oh my god. So many people there.\n\nAlright. So I've now I've activated your account. You'll receive your account login details from the accounts team possibly today, sometime today or tomorrow, but your services will be activated in the next ten minutes. So you will receive a text. And on this before hang on.\n\nLet me just check something here. 43 Blakely Way Coombs, and the unit number was 313, wasn't it? 313. Okay. So that's available.\n\nVery good. Next. It was a '25 van, was it? Yeah. It was.\n\nYep. Yeah. Yeah. We upgrade for free. Not a not a problem.\n\nWe don't we don't charge the extra 30 bucks either. No. The the six months is coming off. It was supposed to be off last week. So I'll just spoke to the IT guy.\n\nWe don't do any we're not doing any six months because we've we've run out of routers for the six months, and I'm not sure if they're gonna do it again. Yeah. Yeah. But that's if you go on a contract. If you go on a noncontract, you don't get those privileges.\n\nIf you go on a noncontract, there's no privileges. Yeah. Sorry. It's look. I'll have a word to to Super Networks.\n\nIf they say, yeah, give her a month free, we'll give it to you. Because it's it's not just it doesn't just depend on us. On the promotions that we give you, we're giving you the 15% discount for six months if you go on a six well, six months don't don't they don't well, they're taking they're supposed to take it off, so it's not there anymore. So I can't offer you that one. I do apologize.\n\nSo I just spoke to the IT guy now, mate. It needs to come off, so it'll probably be off on the next, I don't know, maybe ten minutes. But if you go on a twelve months contract, you get your month free, and you get 15% for the first six months. So I'm gonna ask you a question. Are you renting or you're buying where you are?\n\nHow long are you gonna be there for? Well, then, you know, it's going to twelve months, man. What's wrong with you? You get you get three month free, 16% discount. We can send you out a free router if you want in case the one that you have doesn't work, and that's it.\n\nOh my god. Come on. It's so alright. I'll get that all organized for you. So, I mean, we can send you out a free router.\n\nThat's fine. If you want the free router, we can send you out a free router. But if you already got a router and it's gonna work, well, you don't I mean, it's up to you anyway. What router do you have just in case? TP Link?\n\nAnd where were you using it before? In the other apartment? Okay. The one in Queensland, was it a NBN plan? Do you know?\n\nOr was it some other who were you with? Which provider? Okay. So it would have been an NBN plan. Yeah.\n\nBecause do you have that router with you? Yeah. I need you to I need yeah. Because if that's a VDSLR router, it's not gonna work. And we'll we're more than happy to send you out a free one.\n\nThat's not a problem. So you've got okay. Alright. So you should have a little white box on the wall somewhere. Okay.\n\nNow in your apartment, you show the little white box somewhere on the wall on the wall. That's your NTD box. Your it's like the NBN box, but this is a top of NBN box that super networks use. It's a little white box. It'll have micro tick, a little blue label on it.\n\nIt'll pop you have an Ethernet cable hanging out from the right hand side. If not, we need to plug one in there. Because your service is already active now. So I can help you get connected if it's probably normally where all the electricity stuff is. It'll have it'll have, like, a little white micro ticked box.\n\nSorry. I can't hear you properly. It's a little white micro tick box. It's where the electricity is. Normally, around this somewhere, you'll see a little white box with a blue tag on it, and then it'll have an Ethernet cable hanging out on the right hand side of it.\n\nDo you have WhatsApp? Okay. I think what I'll do is I'll communicate with you on WhatsApp. That way, you can send me a quick photo of it. 431895785.\n\nOkay. There we have okay. I'm just gonna send that to your WhatsApp, please. Send a photo. So send me a photo of what you see on the wall.\n\nNo. That's not it. That's that's for you. No. No.\n\nThat's it's gonna be somewhere else. I'll send you a photo of what it looks like. Hang on. Where have I got one? Let's have a look.\n\nI think that one there. Now that's Linham Network. It said with Chowager. Oh, hang on. I don't know where it's where are we here with?\n\nOh, you found it? The little white one? Okay. Yeah. Yeah.\n\nThat'll be good if you could. Okay. I'm just gonna send you a photo of what it should look like. There it is. Alright.\n\nThat's a video. Come on. Okay. Here it is. And dot a copy copy copy.\n\nThis is what you should be looking at. That's the box you're you're gonna have on the wall, that white one? Or you got an a x 15 oh, no. That's VDSL, a DSL. Well, that's a bloody good Wi Fi router.\n\nIf we can get that to work no. But today, it's 1,500. It's better than the one that we're sending you on that one. Not yeah. Yeah.\n\nWe should. Yeah. Yeah. Let's use that one. Let's yeah.\n\nHave you did you get the photo I sent you? No. I I just sent you the the photo of the box on the wall that you should have. Okay. Can you send me a photo of it?\n\nAnd take the router out of the box and and send me a photo at the back of it where all the cables go in. Yeah. That's it. You got that yellow cable that's coming down. Where's that plugged into?\n\nSo you got, yeah, you got the yellow ones plugged into the box. Where's the other one plugged into? Yeah. Send me a photo, please. Oh my god.\n\nTables everywhere. Okay. So you got the yellow one. Okay. So that yellow one's going up in the wall.\n\nThe trouble is we're not we're not sure if that slot goes to the living room or where it it doesn't say, does it? Okay. So let's let's go let's go to the alright. Send me a photo of your router, please. So I want the photo where the cable's plugged into, and underneath it, there's a sticker somewhere.\n\nNow the the other side the other side, you show me the front. I need to see where the cable's plugged into at the back. That's better. Alright. So let's go to the living room.\n\nHave you got a spare Ethernet cable? You got you got you got a spare one like that? Okay. So one end, you plug into the wall in the living room, and the other one, you plug it into the blue slot. We're in the living room now.\n\nRight? No. No. Where are you now? Where the little white boxes or the living room where the TV is?\n\nWell, that's where I want you to go. I want you to take the router there and the yellow cable. Don't touch anything with the white box. Yeah. Just send me a photo how you've done that, please.\n\nNow do you have a laptop? Yeah. Yeah. Yeah. I yep.\n\nI can't. Can you send me a better photo of that sticker? Because I it's a little bit blurry. I can't see it properly. Yeah.\n\nJust just the sticker will do. It doesn't have to be the whole router. Oh, there it is. Okay. Got it.\n\nGot it. Got it. Alright. So you got a laptop? Is it Windows or Apple?\n\nOh, beautiful. Can you actually put a cable to it or no? Ethernet cable? Can you plug one into the or no? Well, does it have a Ethernet slot on your router?\n\nIt should be the same type of slot as the Ethernet cable. Do you have do you have another spare cable? In the box, you'll only have one. Yeah. Yeah.\n\nLet me have a look at something. There's no spare cables anywhere. Alright. So anyway alright. No.\n\nThat's fine. So what I want you to do now is open up your Chrome on your laptop and make sure you're connected to the is the hang on. Make sure you put power to the router, please. Connect it up to the power. All all the all the lights are on?\n\nOkay. So once they're all on, open up your laptop and connect to the Wi Fi of that router, please. I love WhatsApp. It's just absolutely so sufficient. It's very easy to communicate and do things that just double Yep.\n\nHey. No problem. Take your turn. Sorry? No.\n\nThat that's alright. No worries. That's alright. It happens it happens to me too. When I open it, I feel I'm breaking them.\n\nThat's all good. You know what they say? Patience is a virtue. Do you work from home? I'll let him work.\n\nYou stay home and get the houseplant. I'm just joking. Hang on a sec. Let let me have a look. Yeah.\n\nThe Wi Fi password is let me have a look. Okay. Wi Fi password is oh, there you go. Wi Fi password. It's RC7 oh, due to plug.\n\nWrong one. So the Wi Fi name is BA2C3A, and the Wi Fi password on the sticker is just underneath that sticker. Just underneath that. Yeah. That's the password.\n\nWe'll change that and put some more I don't know. That's a long password. Why does it say wrong? Make sure it's capital letters. Use capital letters because it's cases.\n\nYes. We're the best. Well, I'll tell you why we're the best because we've got our own data centers, and we give you direct IP transit. It's not a layer three. It's a layer two.\n\nSo we give you direct IP transit. We have our engineers that direct the IP transit, and we have engineers that direct all the networking that goes through the super networks. So if you have a fault, we're able to resolve your fault from our end pretty much in an instant. If it's a network fault, then we've gotta send out a an email to Super Networks. Yeah.\n\nYeah. Your services is ready to go. We're just waiting for you now to whatever you gotta do, connect to the Wi Fi, open up your Chrome, log in to the router, and put in the credentials, and that's it. Well, connect to the password. But how are you gonna log in to the you can't use a t a TV for this.\n\nIt's not gonna work. No. No. I mean, because TV will only use the Wi Fi, but your your we we've gotta provision your router first. Yeah.\n\nNo. We can't. Yeah. No. Just wait wait wait wait for your router.\n\nNo problems. You just I mean, if you wanna, I can keep talking to you or hang up and just text me when you're ready to go. Alright. So when you're ready, just text me. Alright?\n\nYeah. Please. Yeah. Yeah. But you're connected to the Wi Fi, not to the Internet.\n\nYeah. Yeah. When you're ready. No problem. Thank you.\n\nYep. Hang on. I'm just gonna call Matthew. Alright. Let me know when you connected to the Wi Fi.\n\nYep. Okay. Now open up your Wi Fi and connect to the Wi Fi of your router. That way we can communicate with the router. Okay.\n\nYou need to connect to the Wi Fi of your black router. No. You need to connect to the Wi Fi from your laptop to your router. You know how you connected to the Wi Fi with your TV? Yeah.\n\nThe same thing with your laptop. But you haven't got a spare cable, you said? You haven't got a spare cable? Yeah. So you need to connect to the Wi Fi, please, with your repair laptop.\n\nOnce you do, let me know. Are you able to connect? Oh, okay, sir. You got the password. Remember what the password is.\n\nYeah? Okay. Now what I need you to do is open up your Chrome browser. And up the top there in your URL, not in your search engine, your URL, I need you to type in there 192Dot168Dot1Dot1, and then press enter. Oh, that should do it.\n\nYeah. 192 dot 168.1 .one. Press enter. The password is SmallQForQueen, XForX-ray, FForFrank, ZedForZebraTheNumber8, SmallZedForZebra, SmallBForBakery, and QForQueen. Okay.\n\nSend me a photo of what you see, please. Thank you. That is good. Alright. So well, now we need to click on click on the Internet tab.\n\nOh, no. Hang on. Sorry. This is Internet. Oh, yeah.\n\nClick on the Internet tab and send me a photo, please. Yeah. Show me what, yeah, what what you see, please. Admit. Oh, so this was with I iNet.\n\nOh, okay. Well, I'm just gonna send you the neat new details. This is the username what you re oh, geez. That's what I'm doing. This is the username where you replace the I I net thing, and now I'm gonna send you the password.\n\nAnd this is the password. You just copy paste copy paste. But before you go next, have it open and just send me a photo, please. And send me a photo of the whole screen, not just the the user. I need to see the whole screen where it says either save or next or save and apply.\n\nStuff like that, please. Oh, that's better. Alright. So let's have a look. 6.\n\nJust checking the password just to double check, make sure it's all correct. That's his name. Password. Alright. Click on save.\n\nOkay. Now I want you to open up a new tab and just send me a photo of that new tab. And on that new tab, I want you to type in this. You see it? Yep.\n\nType in that and press enter, and I know I need to see what speed you're getting. Alright? And then just send me a photo, please. So once it's finished yeah. Just send me a photo.\n\nYeah. Yeah. Just press. And then once it's you probably might have to do it twice. How many people are using Internet?\n\nYou said two. And how many TVs do you have in the house? Playstations? Okay. Well, 25 is plenty.\n\nCongratulations. Oh, you're getting 22. Oh, beautiful. That's excellent. Well, you you're on 25, so you're almost there.\n\nWhat server are you oh, okay. The server is a bit that's alright. Now you're getting a good speed. Excellent speed. Alright.\n\nWell, your service is it's active. You can start using it now for whatever you want, and that's it or no. Congratulations. Welcome to Airtel. Dom, d o m, m for Mary.\n\nDom, d, d for David, Dom. Yeah. Yeah. If if you connected to the Wi Fi before, you should be able to screen now. Just double check while I'm on the phone, please.\n\nNow that was too easy. You you got me worried. I'm gonna I'm gonna have to get you to work for us. What I'll do is I'm gonna give you a six months contract. So you got your first month free and you get the 15% discount.\n\nAlright? And if you're happy with us after six months, you could stay with us. But at least at least you at least you get the six months with a discount. Alright? You're most alright.\n\nWell, you have a lovely day. God bless, and take care. Bye bye. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Doing Airtel.","start":0.39999998,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.09942367672920227},{"text":"Yeah.","start":7.44,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.17157027125358582},{"text":"Sure.","start":7.7599998,"end":8.0,"sentiment":"neutral","sentiment_score":0.22031745314598083},{"text":"You just came across to Airtel tech support.","start":8.0,"end":10.82,"sentiment":"neutral","sentiment_score":0.1512976111844182},{"text":"Can I just have your name?","start":12.16,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.06042184059818586}],"sentiment":"neutral","sentiment_score":0.12020261171791288,"num_words":18,"start":0.39999998,"end":14.0199995},{"sentences":[{"text":"Sorry.","start":16.164999,"end":16.664999,"sentiment":"neutral","sentiment_score":-0.04017357900738716},{"text":"One second.","start":17.605,"end":18.244999,"sentiment":"neutral","sentiment_score":-0.0382105503231287},{"text":"So I just pulled up a piece of paper.","start":18.244999,"end":20.425,"sentiment":"neutral","sentiment_score":-0.06012917641136381},{"text":"Sorry.","start":20.805,"end":21.125,"sentiment":"neutral","sentiment_score":-0.052302028983831406},{"text":"How do you spell your your name?","start":21.125,"end":22.585,"sentiment":"neutral","sentiment_score":-0.004201130675418037}],"sentiment":"neutral","sentiment_score":-0.03697336055338383,"num_words":20,"start":16.164999,"end":22.585},{"sentences":[{"text":"Yep.","start":23.925,"end":24.425,"sentiment":"neutral","sentiment_score":0.009403248317539692},{"text":"Yep.","start":25.845,"end":26.345,"sentiment":"neutral","sentiment_score":0.01314808428287506},{"text":"Yep.","start":27.845,"end":28.345,"sentiment":"neutral","sentiment_score":0.013174599036574364},{"text":"Yep.","start":29.77,"end":30.27,"sentiment":"neutral","sentiment_score":0.00721808522939682},{"text":"Mhmm.","start":31.85,"end":32.35,"sentiment":"neutral","sentiment_score":0.0005910200998187065}],"sentiment":"neutral","sentiment_score":0.008707007393240929,"num_words":5,"start":23.925,"end":32.35},{"sentences":[{"text":"La Venia.","start":37.45,"end":38.19,"sentiment":"neutral","sentiment_score":0.021378880366683006},{"text":"What what what's that?","start":40.17,"end":41.37,"sentiment":"neutral","sentiment_score":-0.052615693770349026},{"text":"That sounds Spanish or something.","start":41.37,"end":43.71,"sentiment":"neutral","sentiment_score":-0.08719619512557983},{"text":"I was close.","start":46.685,"end":47.485,"sentiment":"neutral","sentiment_score":-0.09186468025048573},{"text":"Alright?","start":47.485,"end":47.985,"sentiment":"neutral","sentiment_score":-0.013913160189986227}],"sentiment":"neutral","sentiment_score":-0.05954621272782485,"num_words":15,"start":37.45,"end":47.985},{"sentences":[{"text":"One second.","start":51.405,"end":52.225,"sentiment":"neutral","sentiment_score":-0.01097203977406025},{"text":"And what's the address?","start":52.525,"end":53.745,"sentiment":"neutral","sentiment_score":-0.0023650581715628505},{"text":"Unit 3 Slash 13.","start":58.859997,"end":63.039997,"sentiment":"neutral","sentiment_score":0.0005964291049167514},{"text":"Yep.","start":63.179996,"end":63.679996,"sentiment":"neutral","sentiment_score":0.0029673664830625057},{"text":"Oh, hang on.","start":66.86,"end":67.34,"sentiment":"neutral","sentiment_score":-0.01757513141880433}],"sentiment":"neutral","sentiment_score":-0.005626901684861098,"num_words":14,"start":51.405,"end":67.34},{"sentences":[{"text":"Sorry.","start":67.34,"end":67.659996,"sentiment":"neutral","sentiment_score":-0.015740182250738144},{"text":"Unit 313 Slash 40 3.","start":67.659996,"end":71.68,"sentiment":"neutral","sentiment_score":-0.006650836579501629},{"text":"You're going too fast.","start":77.465,"end":78.505,"sentiment":"negative","sentiment_score":-0.33638884872198105},{"text":"I'm going I r this is tech support, not secretary.","start":78.505,"end":82.125,"sentiment":"neutral","sentiment_score":-0.12588416486978532},{"text":"I r a r e h u r, is it?","start":84.185,"end":90.42,"sentiment":"neutral","sentiment_score":-0.055675923079252246}],"sentiment":"neutral","sentiment_score":-0.10700502131755153,"num_words":30,"start":67.34,"end":90.42},{"sentences":[{"text":"Oh, Arthur.","start":91.759995,"end":92.56,"sentiment":"neutral","sentiment_score":-0.032490150071680546},{"text":"Sorry.","start":92.56,"end":92.96,"sentiment":"neutral","sentiment_score":-0.03954955190420151},{"text":"A R T H U R.","start":92.96,"end":94.96,"sentiment":"neutral","sentiment_score":-0.013459003530442715},{"text":"Yep.","start":94.96,"end":95.46,"sentiment":"neutral","sentiment_score":-0.0017211297526955605},{"text":"Arthur's like Is that is this Alunum Networks or Super Networks?","start":96.24,"end":109.755005,"sentiment":"neutral","sentiment_score":-0.003433959403330598}],"sentiment":"neutral","sentiment_score":-0.010703740781883382,"num_words":21,"start":91.759995,"end":109.755005},{"sentences":[{"text":"Oh, it's a Super Networks.","start":111.895004,"end":112.855,"sentiment":"neutral","sentiment_score":0.026560876145958902},{"text":"Alright.","start":112.855,"end":113.33501,"sentiment":"neutral","sentiment_score":0.053982287645339966},{"text":"Okay.","start":113.33501,"end":113.575005,"sentiment":"neutral","sentiment_score":0.03507114201784134},{"text":"Let me just check something.","start":113.575005,"end":114.615005,"sentiment":"neutral","sentiment_score":0.023822605982422827},{"text":"Hang on a sec.","start":114.615005,"end":115.595,"sentiment":"neutral","sentiment_score":0.00479817995801568}],"sentiment":"neutral","sentiment_score":0.022510222508572042,"num_words":16,"start":111.895004,"end":115.595},{"sentences":[{"text":"So it is 43 Arthur.","start":122.02,"end":124.5,"sentiment":"neutral","sentiment_score":0.019033168628811836},{"text":"Right?","start":124.5,"end":125.0,"sentiment":"neutral","sentiment_score":0.029275650158524513},{"text":"Oh, there it is.","start":127.7,"end":128.5,"sentiment":"neutral","sentiment_score":0.19482694566249847},{"text":"It's super neat.","start":128.5,"end":129.22,"sentiment":"positive","sentiment_score":0.5736560622851054},{"text":"Wow.","start":129.22,"end":129.54,"sentiment":"neutral","sentiment_score":-0.031882986426353455}],"sentiment":"neutral","sentiment_score":0.18520246259868145,"num_words":14,"start":122.02,"end":129.54},{"sentences":[{"text":"That must it must be a new building or something.","start":129.54,"end":132.04,"sentiment":"neutral","sentiment_score":-0.20970963686704636},{"text":"Alright.","start":135.485,"end":135.985,"sentiment":"neutral","sentiment_score":0.12587735056877136},{"text":"Okay.","start":136.045,"end":136.36499,"sentiment":"neutral","sentiment_score":0.07143451273441315},{"text":"So do you know what plan you're after more or less?","start":136.36499,"end":139.275,"sentiment":"neutral","sentiment_score":0.030329683964902706},{"text":"Yeah.","start":145.42,"end":145.66,"sentiment":"neutral","sentiment_score":0.10006912052631378}],"sentiment":"neutral","sentiment_score":-0.061087035884459816,"num_words":24,"start":129.54,"end":145.66},{"sentences":[{"text":"Yeah.","start":145.66,"end":145.82,"sentiment":"neutral","sentiment_score":0.08820686489343643},{"text":"Yeah.","start":145.82,"end":145.98,"sentiment":"neutral","sentiment_score":0.089323490858078},{"text":"Yeah.","start":145.98,"end":146.14,"sentiment":"neutral","sentiment_score":0.10001177340745926},{"text":"Yeah.","start":146.14,"end":146.3,"sentiment":"neutral","sentiment_score":0.11937080323696136},{"text":"That that's the one.","start":146.3,"end":147.42,"sentiment":"neutral","sentiment_score":0.16182420402765274}],"sentiment":"neutral","sentiment_score":0.13052621856331825,"num_words":8,"start":145.66,"end":147.42},{"sentences":[{"text":"Alright.","start":147.42,"end":147.66,"sentiment":"neutral","sentiment_score":0.1340518295764923},{"text":"I'm just gonna alright.","start":147.66,"end":149.02,"sentiment":"neutral","sentiment_score":0.08345042914152145},{"text":"Add you on.","start":149.02,"end":149.92,"sentiment":"neutral","sentiment_score":0.06695512930552165},{"text":"Add you on as Lavinia.","start":151.1,"end":153.84,"sentiment":"neutral","sentiment_score":0.050849974155426025},{"text":"Lavinia, y, double Surname?","start":156.3,"end":160.345,"sentiment":"neutral","sentiment_score":0.019624392734840512}],"sentiment":"neutral","sentiment_score":0.05890978681033149,"num_words":17,"start":147.42,"end":160.345},{"sentences":[{"text":"How do you spell your surname?","start":160.345,"end":161.485,"sentiment":"neutral","sentiment_score":-0.00008016545325517654},{"text":"I love sorry.","start":167.46501,"end":168.76501,"sentiment":"neutral","sentiment_score":0.07934425274531047},{"text":"It's just that yesterday, I had somebody from your country sign up as right there, and you guys it's a very long one.","start":169.065,"end":174.60501,"sentiment":"neutral","sentiment_score":-0.03778136756433093},{"text":"Because I remember years ago, the Greeks, they used to have a very long surname.","start":176.28,"end":179.98,"sentiment":"neutral","sentiment_score":-0.061427227407693866},{"text":"But you you guys you guys beat them by a long shot.","start":180.44,"end":183.34,"sentiment":"neutral","sentiment_score":-0.08805866166949272}],"sentiment":"neutral","sentiment_score":-0.04422935660360223,"num_words":59,"start":160.345,"end":183.34},{"sentences":[{"text":"Okay.","start":183.4,"end":183.87999,"sentiment":"neutral","sentiment_score":0.005014896392822266},{"text":"S e l v a.","start":183.87999,"end":186.84,"sentiment":"neutral","sentiment_score":0.00026690419763326646},{"text":"Yep.","start":186.84,"end":187.34,"sentiment":"neutral","sentiment_score":0.012699751183390616},{"text":"V a r a.","start":189.655,"end":190.935,"sentiment":"neutral","sentiment_score":0.005958344438113272},{"text":"Yep.","start":190.935,"end":191.435,"sentiment":"neutral","sentiment_score":0.0064076632261276245}],"sentiment":"neutral","sentiment_score":0.004107517461913328,"num_words":12,"start":183.4,"end":191.435},{"sentences":[{"text":"Sorry?","start":193.255,"end":193.755,"sentiment":"neutral","sentiment_score":-0.05254749208688736},{"text":"It's it's not that that long.","start":196.695,"end":199.435,"sentiment":"neutral","sentiment_score":-0.0596724192922314},{"text":"So spell that s e l v a r R A J A H.","start":199.49501,"end":206.68001,"sentiment":"neutral","sentiment_score":0.005676701332309416},{"text":"It's not that long.","start":207.94,"end":209.22,"sentiment":"neutral","sentiment_score":-0.06556569505482912},{"text":"Oh my god.","start":209.22,"end":210.28,"sentiment":"neutral","sentiment_score":0.052834995090961456}],"sentiment":"neutral","sentiment_score":-0.015530928004799145,"num_words":28,"start":193.255,"end":210.28},{"sentences":[{"text":"Well, I had some great fun.","start":210.74,"end":211.7,"sentiment":"positive","sentiment_score":0.4670867969592412},{"text":"They used to have about seven I think I think the logo song was about 22 letters or something like that.","start":211.7,"end":217.24,"sentiment":"neutral","sentiment_score":0.0842676946804637},{"text":"Okay.","start":217.54001,"end":217.94,"sentiment":"neutral","sentiment_score":0.09721468389034273},{"text":"Your best email address, please, Lavanya.","start":217.94,"end":219.96,"sentiment":"neutral","sentiment_score":0.08432022792597611},{"text":"V e n y a underscore ninety three.","start":228.635,"end":236.28,"sentiment":"neutral","sentiment_score":0.02900917362421751}],"sentiment":"neutral","sentiment_score":0.12874647167821726,"num_words":42,"start":210.74,"end":236.28},{"sentences":[{"text":"Yep.","start":236.28,"end":236.78,"sentiment":"neutral","sentiment_score":0.04951735958456993},{"text":"Y zero seven nine.","start":240.44,"end":242.28,"sentiment":"neutral","sentiment_score":0.027667741291224957},{"text":"That's a new one, is it?","start":242.28,"end":243.66,"sentiment":"neutral","sentiment_score":0.09243153408169746},{"text":"Okay.","start":244.6,"end":245.1,"sentiment":"neutral","sentiment_score":0.01776769571006298},{"text":"And your best contact number, please?","start":245.32,"end":247.26001,"sentiment":"neutral","sentiment_score":0.045850745091835655}],"sentiment":"neutral","sentiment_score":0.055980538638929524,"num_words":18,"start":236.28,"end":247.26001},{"sentences":[{"text":"The one on the screen?","start":248.195,"end":249.255,"sentiment":"neutral","sentiment_score":0.013305200450122356},{"text":"O 43 1.","start":249.395,"end":250.35501,"sentiment":"neutral","sentiment_score":0.006198682822287083},{"text":"Is it?","start":250.35501,"end":250.755,"sentiment":"neutral","sentiment_score":0.011202123481780292},{"text":"4 31095785.","start":250.755,"end":256.195,"sentiment":"neutral","sentiment_score":0.008141967467963696},{"text":"Yeah?","start":256.195,"end":256.695,"sentiment":"neutral","sentiment_score":0.01887953281402588}],"sentiment":"neutral","sentiment_score":0.010976135802383605,"num_words":13,"start":248.195,"end":256.695},{"sentences":[{"text":"Alright.","start":258.195,"end":258.695,"sentiment":"neutral","sentiment_score":0.04255041107535362},{"text":"And date of birth, I need your date of birth and ID.","start":258.915,"end":262.215,"sentiment":"neutral","sentiment_score":0.02108950773254037},{"text":"So when you ring up, we have to verify you to make sure that you're the right person.","start":262.52,"end":267.08002,"sentiment":"neutral","sentiment_score":0.021206660092704825},{"text":"So date of birth, please.","start":267.08002,"end":268.46,"sentiment":"neutral","sentiment_score":0.008314824011176825},{"text":"Yep.","start":272.44,"end":272.94,"sentiment":"neutral","sentiment_score":0.003403343725949526}],"sentiment":"neutral","sentiment_score":0.019522212143685366,"num_words":37,"start":258.195,"end":272.94},{"sentences":[{"text":"You're still a young one.","start":274.72498,"end":276.00497,"sentiment":"neutral","sentiment_score":-0.0629405789077282},{"text":"Oh my god.","start":276.00497,"end":276.56497,"sentiment":"neutral","sentiment_score":0.19572521249453226},{"text":"That's so good.","start":276.56497,"end":277.54498,"sentiment":"positive","sentiment_score":0.5270297030607859},{"text":"And your ID, what are we gonna use?","start":277.60498,"end":279.125,"sentiment":"neutral","sentiment_score":0.05208469973877072},{"text":"Driver's license, passport, or Medicare card?","start":279.125,"end":282.025,"sentiment":"neutral","sentiment_score":0.02023938748364647}],"sentiment":"neutral","sentiment_score":0.09566703099757433,"num_words":25,"start":274.72498,"end":282.025},{"sentences":[{"text":"It doesn't really matter as long as Medicare.","start":288.78,"end":290.56,"sentiment":"neutral","sentiment_score":0.0344525829423219},{"text":"Yeah.","start":290.78,"end":290.94,"sentiment":"neutral","sentiment_score":0.07436166703701019},{"text":"That'll do.","start":290.94,"end":291.41998,"sentiment":"neutral","sentiment_score":0.07740843296051025},{"text":"Yep.","start":291.41998,"end":291.82,"sentiment":"neutral","sentiment_score":0.03219012916088104},{"text":"Number?","start":291.82,"end":292.32,"sentiment":"neutral","sentiment_score":0.019654346629977223}],"sentiment":"neutral","sentiment_score":0.04281874402211262,"num_words":13,"start":288.78,"end":292.32},{"sentences":[{"text":"Six two six six.","start":296.38,"end":297.74,"sentiment":"neutral","sentiment_score":0.011699775699526072},{"text":"Yep.","start":297.74,"end":298.24,"sentiment":"neutral","sentiment_score":0.01779664307832718},{"text":"Seven, double two, 50.","start":299.9,"end":303.64502,"sentiment":"neutral","sentiment_score":0.03916501300409436},{"text":"Beautiful.","start":303.64502,"end":304.14502,"sentiment":"positive","sentiment_score":0.3708907663822174},{"text":"And the and now I need the full address again, which is Unit 313 Slash 43 Arthur Arthur Arthur Blakely.","start":305.165,"end":319.15,"sentiment":"neutral","sentiment_score":0.0396519951056689}],"sentiment":"neutral","sentiment_score":0.04617288221294681,"num_words":30,"start":296.38,"end":319.15},{"sentences":[{"text":"Oops.","start":323.37,"end":323.68997,"sentiment":"neutral","sentiment_score":0.016058145090937614},{"text":"Shannon Blakely Blakely Way.","start":323.68997,"end":327.78998,"sentiment":"neutral","sentiment_score":0.01518986001610756},{"text":"And what's the ZIP code there or the postcode?","start":328.33,"end":330.34998,"sentiment":"neutral","sentiment_score":0.010187153704464436},{"text":"2611.","start":332.68503,"end":334.14502,"sentiment":"neutral","sentiment_score":0.00603990163654089},{"text":"And the area?","start":334.765,"end":335.58502,"sentiment":"neutral","sentiment_score":0.006157683519025643}],"sentiment":"neutral","sentiment_score":0.010723051149398088,"num_words":18,"start":323.37,"end":335.58502},{"sentences":[{"text":"Coombs.","start":337.08502,"end":337.58502,"sentiment":"neutral","sentiment_score":0.016124483197927475},{"text":"And that's in the ACT, the Australian capital city, Canberra, one of the best places in Australia.","start":344.19,"end":350.69,"sentiment":"neutral","sentiment_score":0.08240584941471324},{"text":"Alright.","start":353.63,"end":354.11,"sentiment":"neutral","sentiment_score":0.07412365078926086},{"text":"Now do you have a specific name for a portal ID login?","start":354.11,"end":361.455,"sentiment":"neutral","sentiment_score":0.02711740881204605},{"text":"Okay.","start":365.515,"end":365.835,"sentiment":"neutral","sentiment_score":0.02493620477616787}],"sentiment":"neutral","sentiment_score":0.05754664639243856,"num_words":32,"start":337.08502,"end":365.835},{"sentences":[{"text":"So I'll be I'll just put down there Lavinia with a capital l.","start":365.835,"end":371.935,"sentiment":"neutral","sentiment_score":0.0570139864889475},{"text":"Paste zero zero seven.","start":374.86,"end":378.0,"sentiment":"neutral","sentiment_score":0.05020104069262743},{"text":"And the password will be just 12345678, and you can always change it when you when you log in.","start":379.02,"end":385.41998,"sentiment":"neutral","sentiment_score":0.052631973043868414},{"text":"Alright?","start":385.41998,"end":385.91998,"sentiment":"neutral","sentiment_score":0.056644611060619354},{"text":"So let's just double check everything.","start":386.13998,"end":389.305,"sentiment":"neutral","sentiment_score":0.07288822159171104}],"sentiment":"neutral","sentiment_score":0.05665040501328402,"num_words":43,"start":365.835,"end":389.305},{"sentences":[{"text":"Lavenia Salvaraja?","start":391.685,"end":393.465,"sentiment":"neutral","sentiment_score":0.047890206798911095},{"text":"Salvaraja.","start":396.245,"end":396.745,"sentiment":"neutral","sentiment_score":0.020720122382044792},{"text":"Sorry.","start":397.04498,"end":397.54498,"sentiment":"neutral","sentiment_score":-0.0894542783498764},{"text":"I used the because I speak Spanish as well.","start":397.60498,"end":400.005,"sentiment":"neutral","sentiment_score":-0.07899640128016472},{"text":"Sorry.","start":400.005,"end":400.505,"sentiment":"neutral","sentiment_score":-0.051424384117126465}],"sentiment":"neutral","sentiment_score":-0.052524695572044165,"num_words":14,"start":391.685,"end":400.505},{"sentences":[{"text":"Okay.","start":401.28,"end":401.52002,"sentiment":"neutral","sentiment_score":0.02976352907717228},{"text":"The email is vena_93@y7mail.com.","start":401.52002,"end":405.76,"sentiment":"neutral","sentiment_score":0.03107361076399684},{"text":"Vena, v e n y a, underscore nine three at, y for yellow, seven mail dot com.","start":405.76,"end":413.28,"sentiment":"neutral","sentiment_score":0.023871559540138525},{"text":"Yeah?","start":413.28,"end":413.78,"sentiment":"neutral","sentiment_score":0.03304322063922882},{"text":"Okay.","start":414.80502,"end":415.30502,"sentiment":"neutral","sentiment_score":0.04611090570688248}],"sentiment":"neutral","sentiment_score":0.026626192110901076,"num_words":24,"start":401.28,"end":415.30502},{"sentences":[{"text":"My mobile number is 0431095785.","start":415.36502,"end":419.785,"sentiment":"neutral","sentiment_score":0.04789261743426323},{"text":"Date of birth, thirty first of the first nineteen ninety three.","start":420.885,"end":424.345,"sentiment":"neutral","sentiment_score":0.03573268364098939},{"text":"Medicare card, 6266, 7Double 250.","start":424.405,"end":428.96,"sentiment":"neutral","sentiment_score":0.036711713671684264},{"text":"And last but not least, the address is Unit 31343 Arthur Blakely Way, Coombs 2611, A C T.","start":429.26,"end":439.98,"sentiment":"neutral","sentiment_score":0.037035551129115954},{"text":"Yeah?","start":439.98,"end":440.48,"sentiment":"neutral","sentiment_score":0.04098377749323845}],"sentiment":"neutral","sentiment_score":0.03809262183494866,"num_words":40,"start":415.36502,"end":440.48},{"sentences":[{"text":"Alright.","start":443.425,"end":443.925,"sentiment":"neutral","sentiment_score":0.1535351723432541},{"text":"And we're going for the 25 plan.","start":444.145,"end":447.905,"sentiment":"neutral","sentiment_score":0.15102707275322505},{"text":"Right?","start":447.905,"end":448.405,"sentiment":"neutral","sentiment_score":0.07739145308732986},{"text":"Now noncontract, twelve months or twenty four months?","start":448.785,"end":454.245,"sentiment":"neutral","sentiment_score":0.005510339455213398},{"text":"Noncontract is a $45 connection fee.","start":454.97998,"end":457.72,"sentiment":"neutral","sentiment_score":-0.010000361129641533}],"sentiment":"neutral","sentiment_score":0.05531289928552249,"num_words":23,"start":443.425,"end":457.72},{"sentences":[{"text":"You use your own router if you got one, or we can sell you one.","start":457.94,"end":461.4,"sentiment":"neutral","sentiment_score":0.015432216972112656},{"text":"If you go on a twelve month contract, we send you out a free router, which is a AX 1,800, but we're out of stock.","start":461.46,"end":468.41998,"sentiment":"neutral","sentiment_score":0.05327673017978668},{"text":"We've only got the AX 3,000, which is the next one up.","start":468.41998,"end":471.285,"sentiment":"neutral","sentiment_score":0.07019125328709681},{"text":"So you got one of those for free, which we normally give it out for the twenty four months.","start":471.285,"end":475.385,"sentiment":"neutral","sentiment_score":0.18824771360347145},{"text":"But if you got it twenty four months, you get also a free route and a free holiday accommodation voucher valued between $2,500 for two adults and two children up to the age of 12.","start":475.445,"end":486.19,"sentiment":"neutral","sentiment_score":0.21042273385184151}],"sentiment":"neutral","sentiment_score":0.12591696973398048,"num_words":106,"start":457.94,"end":486.19},{"sentences":[{"text":"Over a 101 different destinations around the world.","start":486.33,"end":489.07,"sentiment":"neutral","sentiment_score":0.09075308125466108},{"text":"Up to you.","start":489.28998,"end":490.11,"sentiment":"neutral","sentiment_score":0.05653719852368037},{"text":"Non contact.","start":493.85,"end":494.66998,"sentiment":"neutral","sentiment_score":-0.02152031660079956},{"text":"Okay.","start":494.81,"end":495.31,"sentiment":"neutral","sentiment_score":0.044430915266275406},{"text":"Not a problem.","start":496.505,"end":497.725,"sentiment":"neutral","sentiment_score":0.09610617409149806}],"sentiment":"neutral","sentiment_score":0.06972617940867648,"num_words":17,"start":486.33,"end":497.725},{"sentences":[{"text":"Where are we?","start":499.065,"end":500.04498,"sentiment":"neutral","sentiment_score":0.05018323908249537},{"text":"Alright.","start":505.225,"end":505.625,"sentiment":"neutral","sentiment_score":0.1631370484828949},{"text":"So you won't you won't receive an invoice today.","start":505.625,"end":508.76498,"sentiment":"neutral","sentiment_score":0.10445940080616209},{"text":"You'll receive a pro rata re invoice for the next month.","start":509.37003,"end":512.01,"sentiment":"neutral","sentiment_score":0.14819806746461175},{"text":"Okay?","start":512.01,"end":512.51,"sentiment":"neutral","sentiment_score":0.11629216372966766}],"sentiment":"neutral","sentiment_score":0.12001169115304947,"num_words":25,"start":499.065,"end":512.51},{"sentences":[{"text":"Just preparing all this for you.","start":518.01,"end":520.19,"sentiment":"neutral","sentiment_score":0.3082552154858907},{"text":"Now the activation doesn't take too long.","start":521.97504,"end":524.47504,"sentiment":"neutral","sentiment_score":0.16657532006502151},{"text":"So once I finish this, you will receive a text that'll give you the credentials to log in to your router interface.","start":524.85504,"end":533.515,"sentiment":"neutral","sentiment_score":0.1566243679686026},{"text":"Select the triple POE, put them in, Save.","start":533.575,"end":536.62,"sentiment":"neutral","sentiment_score":0.0500660864636302},{"text":"Blah blah blah.","start":536.62,"end":537.26,"sentiment":"neutral","sentiment_score":-0.14452063043912253}],"sentiment":"neutral","sentiment_score":0.1397448136754658,"num_words":46,"start":518.01,"end":537.26},{"sentences":[{"text":"What you have to do, and that's it.","start":537.26,"end":538.54,"sentiment":"neutral","sentiment_score":-0.049542312510311604},{"text":"Your service will come up straight away.","start":538.54,"end":540.24,"sentiment":"neutral","sentiment_score":0.13587951766593115},{"text":"How's that?","start":541.58,"end":542.32,"sentiment":"neutral","sentiment_score":0.17642737179994583},{"text":"That's good.","start":545.26,"end":546.08,"sentiment":"positive","sentiment_score":0.6628745198249817},{"text":"You know what they say?","start":547.02,"end":548.06,"sentiment":"neutral","sentiment_score":0.29185037314891815}],"sentiment":"neutral","sentiment_score":0.1538614071905613,"num_words":24,"start":537.26,"end":548.06},{"sentences":[{"text":"If you're happy, we're happy.","start":548.06,"end":549.68,"sentiment":"positive","sentiment_score":0.52980255484581},{"text":"And it's Super Network, so I'll just double check that.","start":552.555,"end":555.59503,"sentiment":"neutral","sentiment_score":0.1478259451687336},{"text":"83.","start":555.59503,"end":556.335,"sentiment":"neutral","sentiment_score":0.03905857726931572},{"text":"How's your weekend?","start":559.675,"end":560.655,"sentiment":"neutral","sentiment_score":0.061170339584350586},{"text":"Oh, where where from?","start":565.115,"end":566.335,"sentiment":"neutral","sentiment_score":0.008133974159136415}],"sentiment":"neutral","sentiment_score":0.1905381616771869,"num_words":23,"start":548.06,"end":566.335},{"sentences":[{"text":"Oh my god.","start":568.9,"end":569.46,"sentiment":"neutral","sentiment_score":0.03854453439513842},{"text":"You moved from Queensland to Canberra.","start":569.46,"end":570.98004,"sentiment":"neutral","sentiment_score":0.0464856264491876},{"text":"Queensland is much better.","start":570.98004,"end":572.28,"sentiment":"neutral","sentiment_score":0.09478684887290001},{"text":"Yes.","start":573.54004,"end":573.78,"sentiment":"neutral","sentiment_score":0.06610175967216492},{"text":"It is.","start":573.78,"end":574.34,"sentiment":"neutral","sentiment_score":0.1209317296743393}],"sentiment":"neutral","sentiment_score":0.06760374852456152,"num_words":16,"start":568.9,"end":574.34},{"sentences":[{"text":"It's beautiful weather there.","start":574.34,"end":575.94,"sentiment":"positive","sentiment_score":0.45730434358119965},{"text":"Nice beach.","start":575.94,"end":576.74,"sentiment":"positive","sentiment_score":0.39963769912719727},{"text":"Where about you in Queensland, were you?","start":576.74,"end":578.52,"sentiment":"neutral","sentiment_score":0.04502596227186067},{"text":"Oh, you're brilliant.","start":586.515,"end":587.155,"sentiment":"positive","sentiment_score":0.3873710036277771},{"text":"Because I lived on the Gold Coast for about nine years.","start":587.155,"end":590.99506,"sentiment":"neutral","sentiment_score":0.11410210552540692}],"sentiment":"neutral","sentiment_score":0.19855224741277872,"num_words":27,"start":574.34,"end":590.99506},{"sentences":[{"text":"That was beautiful.","start":590.99506,"end":591.79504,"sentiment":"positive","sentiment_score":0.42283664147059125},{"text":"But this is back a long time ago.","start":591.79504,"end":593.23505,"sentiment":"neutral","sentiment_score":0.04322141082957387},{"text":"And last time I last time I went to the Gold Coast, I couldn't believe how much it's grown.","start":593.23505,"end":598.06,"sentiment":"neutral","sentiment_score":0.033677158779219576},{"text":"Oh my god.","start":598.44,"end":599.24,"sentiment":"neutral","sentiment_score":0.0045869505653778715},{"text":"So many people there.","start":599.24,"end":600.45996,"sentiment":"neutral","sentiment_score":0.018623379059135914}],"sentiment":"neutral","sentiment_score":0.06330815123746523,"num_words":37,"start":590.99506,"end":600.45996},{"sentences":[{"text":"Alright.","start":601.16,"end":601.48,"sentiment":"neutral","sentiment_score":0.06248825043439865},{"text":"So I've now I've activated your account.","start":601.48,"end":604.86,"sentiment":"neutral","sentiment_score":0.06966237351298332},{"text":"You'll receive your account login details from the accounts team possibly today, sometime today or tomorrow, but your services will be activated in the next ten minutes.","start":606.04,"end":618.15497,"sentiment":"neutral","sentiment_score":0.05488707580500179},{"text":"So you will receive a text.","start":618.935,"end":621.035,"sentiment":"neutral","sentiment_score":0.04381008446216583},{"text":"And on this before hang on.","start":621.175,"end":625.02997,"sentiment":"neutral","sentiment_score":0.01567567465826869}],"sentiment":"neutral","sentiment_score":0.05082958439325399,"num_words":47,"start":601.16,"end":625.02997},{"sentences":[{"text":"Let me just check something here.","start":625.02997,"end":626.73,"sentiment":"neutral","sentiment_score":0.02056744508445263},{"text":"43 Blakely Way Coombs, and the unit number was 313, wasn't it?","start":628.38995,"end":634.88995,"sentiment":"neutral","sentiment_score":0.02269608930995067},{"text":"313.","start":636.545,"end":638.245,"sentiment":"neutral","sentiment_score":0.012350650504231451},{"text":"Okay.","start":641.905,"end":642.305,"sentiment":"neutral","sentiment_score":0.03791533783078194},{"text":"So that's available.","start":642.305,"end":643.365,"sentiment":"neutral","sentiment_score":0.05876253296931585}],"sentiment":"neutral","sentiment_score":0.027057014324742813,"num_words":23,"start":625.02997,"end":643.365},{"sentences":[{"text":"Very good.","start":643.665,"end":644.485,"sentiment":"neutral","sentiment_score":0.29543636739254},{"text":"Next.","start":645.34503,"end":645.84503,"sentiment":"neutral","sentiment_score":0.02964353747665882},{"text":"It was a '25 van, was it?","start":647.425,"end":649.985,"sentiment":"neutral","sentiment_score":0.024021843448281288},{"text":"Yeah.","start":649.985,"end":650.225,"sentiment":"neutral","sentiment_score":0.014643167145550253},{"text":"It was.","start":650.225,"end":650.885,"sentiment":"neutral","sentiment_score":0.012009839527308943}],"sentiment":"neutral","sentiment_score":0.06364092481537507,"num_words":13,"start":643.665,"end":650.885},{"sentences":[{"text":"Yep.","start":651.09,"end":651.59,"sentiment":"neutral","sentiment_score":0.022803639993071556},{"text":"Yeah.","start":654.77,"end":655.01,"sentiment":"neutral","sentiment_score":0.01603049971163273},{"text":"Yeah.","start":655.01,"end":655.17004,"sentiment":"neutral","sentiment_score":0.016984105110168457},{"text":"We upgrade for free.","start":655.17004,"end":656.37006,"sentiment":"neutral","sentiment_score":0.02593016275204718},{"text":"Not a not a problem.","start":656.37006,"end":657.49005,"sentiment":"neutral","sentiment_score":0.10740756243467331}],"sentiment":"neutral","sentiment_score":0.058048058999702334,"num_words":12,"start":651.09,"end":657.49005},{"sentences":[{"text":"We don't we don't charge the extra 30 bucks either.","start":657.49005,"end":661.27,"sentiment":"neutral","sentiment_score":-0.015605208836495877},{"text":"No.","start":665.72504,"end":666.205,"sentiment":"neutral","sentiment_score":-0.12974964082241058},{"text":"The the six months is coming off.","start":666.205,"end":667.965,"sentiment":"neutral","sentiment_score":-0.25258132815361023},{"text":"It was supposed to be off last week.","start":667.965,"end":670.365,"sentiment":"neutral","sentiment_score":-0.22237934544682503},{"text":"So I'll just spoke to the IT guy.","start":670.365,"end":671.885,"sentiment":"neutral","sentiment_score":-0.12271533533930779}],"sentiment":"neutral","sentiment_score":-0.14160671978093245,"num_words":34,"start":657.49005,"end":671.885},{"sentences":[{"text":"We don't do any we're not doing any six months because we've we've run out of routers for the six months, and I'm not sure if they're gonna do it again.","start":671.885,"end":681.32,"sentiment":"neutral","sentiment_score":-0.3300819791132404},{"text":"Yeah.","start":690.385,"end":690.885,"sentiment":"neutral","sentiment_score":0.04995410889387131},{"text":"Yeah.","start":691.185,"end":691.585,"sentiment":"neutral","sentiment_score":0.01399911567568779},{"text":"But that's if you go on a contract.","start":691.585,"end":693.605,"sentiment":"neutral","sentiment_score":-0.04777774214744568},{"text":"If you go on a noncontract, you don't get those privileges.","start":693.665,"end":696.40497,"sentiment":"neutral","sentiment_score":-0.11042214320464568}],"sentiment":"neutral","sentiment_score":-0.22625872385329926,"num_words":52,"start":671.885,"end":696.40497},{"sentences":[{"text":"If you go on a noncontract, there's no privileges.","start":700.865,"end":703.285,"sentiment":"neutral","sentiment_score":-0.11278264390097724},{"text":"Yeah.","start":705.7,"end":706.2,"sentiment":"neutral","sentiment_score":-0.006298379972577095},{"text":"Sorry.","start":706.26,"end":706.58,"sentiment":"neutral","sentiment_score":-0.05383431166410446},{"text":"It's look.","start":706.58,"end":708.18005,"sentiment":"neutral","sentiment_score":-0.03103655017912388},{"text":"I'll have a word to to Super Networks.","start":708.18005,"end":710.42004,"sentiment":"neutral","sentiment_score":0.03741879016160965}],"sentiment":"neutral","sentiment_score":-0.039899965038611776,"num_words":21,"start":700.865,"end":710.42004},{"sentences":[{"text":"If they say, yeah, give her a month free, we'll give it to you.","start":710.42004,"end":713.06,"sentiment":"neutral","sentiment_score":0.06857639497944287},{"text":"Because it's it's not just it doesn't just depend on us.","start":713.06,"end":717.14,"sentiment":"neutral","sentiment_score":0.01265355680053207},{"text":"On the promotions that we give you, we're giving you the 15% discount for six months if you go on a six well, six months don't don't they don't well, they're taking they're supposed to take it off, so it's not there anymore.","start":717.14,"end":733.005,"sentiment":"neutral","sentiment_score":-0.13678762550617374},{"text":"So I can't offer you that one.","start":733.005,"end":734.125,"sentiment":"negative","sentiment_score":-0.3799530565738678},{"text":"I do apologize.","start":734.125,"end":734.945,"sentiment":"neutral","sentiment_score":-0.21904760599136353}],"sentiment":"neutral","sentiment_score":-0.103838762259469,"num_words":78,"start":710.42004,"end":734.945},{"sentences":[{"text":"So I just spoke to the IT guy now, mate.","start":735.39,"end":737.07,"sentiment":"neutral","sentiment_score":-0.11377483010292053},{"text":"It needs to come off, so it'll probably be off on the next, I don't know, maybe ten minutes.","start":737.07,"end":742.13,"sentiment":"neutral","sentiment_score":-0.16196264326572418},{"text":"But if you go on a twelve months contract, you get your month free, and you get 15% for the first six months.","start":742.27,"end":747.95,"sentiment":"neutral","sentiment_score":0.1111173604655525},{"text":"So I'm gonna ask you a question.","start":747.95,"end":749.57,"sentiment":"neutral","sentiment_score":0.02251099848321506},{"text":"Are you renting or you're buying where you are?","start":750.015,"end":752.35504,"sentiment":"neutral","sentiment_score":-0.005438320131765472}],"sentiment":"neutral","sentiment_score":-0.022804516531965312,"num_words":68,"start":735.39,"end":752.35504},{"sentences":[{"text":"How long are you gonna be there for?","start":753.775,"end":755.395,"sentiment":"neutral","sentiment_score":-0.020332218264229596},{"text":"Well, then, you know, it's going to twelve months, man.","start":756.73505,"end":759.935,"sentiment":"neutral","sentiment_score":-0.0320035558193922},{"text":"What's wrong with you?","start":759.935,"end":761.075,"sentiment":"neutral","sentiment_score":-0.13158546946942806},{"text":"You get you get three month free, 16% discount.","start":761.695,"end":765.06,"sentiment":"neutral","sentiment_score":0.032684278984864555},{"text":"We can send you out a free router if you want in case the one that you have doesn't work, and that's it.","start":765.06,"end":770.04004,"sentiment":"neutral","sentiment_score":0.1099955671183441}],"sentiment":"neutral","sentiment_score":0.03361150689630045,"num_words":54,"start":753.775,"end":770.04004},{"sentences":[{"text":"Oh my god.","start":775.915,"end":776.395,"sentiment":"neutral","sentiment_score":0.17492860555648804},{"text":"Come on.","start":776.395,"end":776.875,"sentiment":"neutral","sentiment_score":0.18281462043523788},{"text":"It's so alright.","start":776.875,"end":778.555,"sentiment":"positive","sentiment_score":0.40614400307337445},{"text":"I'll get that all organized for you.","start":778.555,"end":780.655,"sentiment":"positive","sentiment_score":0.5409127218382699},{"text":"So, I mean, we can send you out a free router.","start":780.875,"end":782.635,"sentiment":"positive","sentiment_score":0.38291009989651764}],"sentiment":"positive","sentiment_score":0.3887402776342172,"num_words":26,"start":775.915,"end":782.635},{"sentences":[{"text":"That's fine.","start":782.635,"end":783.115,"sentiment":"positive","sentiment_score":0.3483305275440216},{"text":"If you want the free router, we can send you out a free router.","start":783.115,"end":786.415,"sentiment":"neutral","sentiment_score":0.23793183160679682},{"text":"But if you already got a router and it's gonna work, well, you don't I mean, it's up to you anyway.","start":786.635,"end":791.26,"sentiment":"neutral","sentiment_score":0.05784118684407856},{"text":"What router do you have just in case?","start":791.26,"end":793.2,"sentiment":"neutral","sentiment_score":0.017230221768841147},{"text":"TP Link?","start":796.06,"end":796.96,"sentiment":"neutral","sentiment_score":-0.015927752945572138}],"sentiment":"neutral","sentiment_score":0.11379484871422198,"num_words":47,"start":782.635,"end":796.96},{"sentences":[{"text":"And where were you using it before?","start":798.62,"end":800.22003,"sentiment":"neutral","sentiment_score":0.0016100709991795678},{"text":"In the other apartment?","start":800.22003,"end":801.52,"sentiment":"neutral","sentiment_score":-0.008550156373530626},{"text":"Okay.","start":804.135,"end":804.29504,"sentiment":"neutral","sentiment_score":0.010577536188066006},{"text":"The one in Queensland, was it a NBN plan?","start":804.29504,"end":806.695,"sentiment":"neutral","sentiment_score":-0.003911018888983462},{"text":"Do you know?","start":806.695,"end":807.17505,"sentiment":"neutral","sentiment_score":-0.020253751426935196}],"sentiment":"neutral","sentiment_score":-0.0045130423580606776,"num_words":24,"start":798.62,"end":807.17505},{"sentences":[{"text":"Or was it some other who were you with?","start":807.17505,"end":811.17505,"sentiment":"neutral","sentiment_score":-0.030163782959183056},{"text":"Which provider?","start":811.17505,"end":811.99506,"sentiment":"neutral","sentiment_score":-0.031082714907824993},{"text":"Okay.","start":817.13,"end":817.29,"sentiment":"neutral","sentiment_score":0.000980611890554428},{"text":"So it would have been an NBN plan.","start":817.29,"end":819.23,"sentiment":"neutral","sentiment_score":0.005211855983361602},{"text":"Yeah.","start":821.13,"end":821.45,"sentiment":"neutral","sentiment_score":0.022054243832826614}],"sentiment":"neutral","sentiment_score":-0.012805227278953507,"num_words":21,"start":807.17505,"end":821.45},{"sentences":[{"text":"Because do you have that router with you?","start":821.45,"end":823.87,"sentiment":"neutral","sentiment_score":0.022366110235452652},{"text":"Yeah.","start":826.49,"end":826.73,"sentiment":"neutral","sentiment_score":0.008378466591238976},{"text":"I need you to I need yeah.","start":826.73,"end":828.25,"sentiment":"neutral","sentiment_score":-0.0260065852531365},{"text":"Because if that's a VDSLR router, it's not gonna work.","start":828.25,"end":831.14996,"sentiment":"neutral","sentiment_score":-0.12951964810490607},{"text":"And we'll we're more than happy to send you out a free one.","start":833.265,"end":835.745,"sentiment":"positive","sentiment_score":0.3776656394967666}],"sentiment":"neutral","sentiment_score":0.09281328420799512,"num_words":39,"start":821.45,"end":835.745},{"sentences":[{"text":"That's not a problem.","start":835.745,"end":836.72504,"sentiment":"neutral","sentiment_score":0.2934767156839371},{"text":"So you've got okay.","start":860.235,"end":862.235,"sentiment":"neutral","sentiment_score":0.2170955240726471},{"text":"Alright.","start":862.235,"end":862.735,"sentiment":"neutral","sentiment_score":0.12726804614067078},{"text":"So you should have a little white box on the wall somewhere.","start":863.515,"end":866.335,"sentiment":"neutral","sentiment_score":0.06165609353532394},{"text":"Okay.","start":877.85004,"end":878.35004,"sentiment":"neutral","sentiment_score":0.055609337985515594}],"sentiment":"neutral","sentiment_score":0.1347745211625641,"num_words":22,"start":835.745,"end":878.35004},{"sentences":[{"text":"Now in your apartment, you show the little white box somewhere on the wall on the wall.","start":878.49,"end":885.55005,"sentiment":"neutral","sentiment_score":0.021270851714207846},{"text":"That's your NTD box.","start":886.13495,"end":887.57495,"sentiment":"neutral","sentiment_score":0.03443729551509023},{"text":"Your it's like the NBN box, but this is a top of NBN box that super networks use.","start":887.57495,"end":894.21497,"sentiment":"neutral","sentiment_score":0.03823315186633004},{"text":"It's a little white box.","start":894.21497,"end":895.51495,"sentiment":"neutral","sentiment_score":0.03784881234169006},{"text":"It'll have micro tick, a little blue label on it.","start":895.65497,"end":898.71497,"sentiment":"neutral","sentiment_score":0.038054419495165345}],"sentiment":"neutral","sentiment_score":0.03254330836029516,"num_words":54,"start":878.49,"end":898.71497},{"sentences":[{"text":"It'll pop you have an Ethernet cable hanging out from the right hand side.","start":899.01,"end":902.55005,"sentiment":"neutral","sentiment_score":0.030971264333597252},{"text":"If not, we need to plug one in there.","start":902.61005,"end":904.63,"sentiment":"neutral","sentiment_score":-0.011440245848562982},{"text":"Because your service is already active now.","start":908.13,"end":910.31,"sentiment":"positive","sentiment_score":0.47104859352111816},{"text":"So I can help you get connected if it's probably normally where all the electricity stuff is.","start":912.015,"end":921.635,"sentiment":"neutral","sentiment_score":0.1349243451772696},{"text":"It'll have it'll have, like, a little white micro ticked box.","start":924.99,"end":928.21,"sentiment":"neutral","sentiment_score":0.003928945484486493}],"sentiment":"neutral","sentiment_score":0.10284323984524235,"num_words":58,"start":899.01,"end":928.21},{"sentences":[{"text":"Sorry.","start":933.71,"end":934.03,"sentiment":"neutral","sentiment_score":-0.1714903712272644},{"text":"I can't hear you properly.","start":934.03,"end":935.17004,"sentiment":"neutral","sentiment_score":-0.25791711211204527},{"text":"It's a little white micro tick box.","start":938.915,"end":941.495,"sentiment":"neutral","sentiment_score":-0.007823266887239047},{"text":"It's where the electricity is.","start":942.355,"end":944.195,"sentiment":"neutral","sentiment_score":-0.005000800325069577},{"text":"Normally, around this somewhere, you'll see a little white box with a blue tag on it, and then it'll have an Ethernet cable hanging out on the right hand side of it.","start":944.195,"end":953.35,"sentiment":"neutral","sentiment_score":-0.006130602869234281}],"sentiment":"neutral","sentiment_score":-0.034740441868780184,"num_words":50,"start":933.71,"end":953.35},{"sentences":[{"text":"Do you have WhatsApp?","start":986.48,"end":987.7,"sentiment":"neutral","sentiment_score":-0.004320409614592791},{"text":"Okay.","start":989.44,"end":989.84,"sentiment":"neutral","sentiment_score":0.09178535640239716},{"text":"I think what I'll do is I'll communicate with you on WhatsApp.","start":989.84,"end":992.9,"sentiment":"neutral","sentiment_score":0.10439588253696759},{"text":"That way, you can send me a quick photo of it.","start":993.235,"end":995.41504,"sentiment":"neutral","sentiment_score":0.15675088221376593},{"text":"431895785.","start":998.35504,"end":1002.615,"sentiment":"neutral","sentiment_score":0.07400944083929062}],"sentiment":"neutral","sentiment_score":0.10777667081304665,"num_words":29,"start":986.48,"end":1002.615},{"sentences":[{"text":"Okay.","start":1004.91504,"end":1005.395,"sentiment":"neutral","sentiment_score":0.09870532155036926},{"text":"There we have okay.","start":1005.395,"end":1007.88,"sentiment":"neutral","sentiment_score":0.11199632473289967},{"text":"I'm just gonna send that to your WhatsApp, please.","start":1007.88,"end":1010.38,"sentiment":"neutral","sentiment_score":0.12931767851114273},{"text":"Send a photo.","start":1011.4,"end":1013.02,"sentiment":"neutral","sentiment_score":0.08524802327156067},{"text":"So send me a photo of what you see on the wall.","start":1014.52,"end":1017.02,"sentiment":"neutral","sentiment_score":0.08671722716341417}],"sentiment":"neutral","sentiment_score":0.10368622492613463,"num_words":29,"start":1004.91504,"end":1017.02},{"sentences":[{"text":"No.","start":1043.75,"end":1043.91,"sentiment":"neutral","sentiment_score":-0.28021323680877686},{"text":"That's not it.","start":1043.91,"end":1044.71,"sentiment":"neutral","sentiment_score":-0.29905907313028973},{"text":"That's that's for you.","start":1044.71,"end":1046.39,"sentiment":"neutral","sentiment_score":-0.11552922613918781},{"text":"No.","start":1046.39,"end":1046.55,"sentiment":"neutral","sentiment_score":-0.2508442997932434},{"text":"No.","start":1046.55,"end":1046.79,"sentiment":"neutral","sentiment_score":-0.2928892970085144}],"sentiment":"neutral","sentiment_score":-0.21832409575581552,"num_words":10,"start":1043.75,"end":1046.79},{"sentences":[{"text":"That's it's gonna be somewhere else.","start":1046.79,"end":1049.245,"sentiment":"neutral","sentiment_score":-0.33135131746530533},{"text":"I'll send you a photo of what it looks like.","start":1049.3049,"end":1051.385,"sentiment":"neutral","sentiment_score":0.041959413699805735},{"text":"Hang on.","start":1051.385,"end":1052.0449,"sentiment":"neutral","sentiment_score":0.000947458203881979},{"text":"Where have I got one?","start":1085.285,"end":1086.485,"sentiment":"neutral","sentiment_score":-0.010167615115642547},{"text":"Let's have a look.","start":1086.485,"end":1087.545,"sentiment":"neutral","sentiment_score":0.01756877265870571}],"sentiment":"neutral","sentiment_score":-0.05730303097516298,"num_words":27,"start":1046.79,"end":1087.545},{"sentences":[{"text":"I think that one there.","start":1088.04,"end":1090.06,"sentiment":"neutral","sentiment_score":0.007304026372730732},{"text":"Now that's Linham Network.","start":1098.68,"end":1100.2201,"sentiment":"neutral","sentiment_score":0.028217202983796597},{"text":"It said with Chowager.","start":1100.36,"end":1101.5,"sentiment":"neutral","sentiment_score":0.016430658055469394},{"text":"Oh, hang on.","start":1107.995,"end":1108.635,"sentiment":"neutral","sentiment_score":-0.013504916802048683},{"text":"I don't know where it's where are we here with?","start":1108.635,"end":1112.895,"sentiment":"neutral","sentiment_score":-0.03922473844140768}],"sentiment":"neutral","sentiment_score":-0.008371175338442508,"num_words":26,"start":1088.04,"end":1112.895},{"sentences":[{"text":"Oh, you found it?","start":1118.12,"end":1119.1799,"sentiment":"neutral","sentiment_score":-0.0019541578367352486},{"text":"The little white one?","start":1119.5599,"end":1120.7799,"sentiment":"neutral","sentiment_score":0.010674993274733424},{"text":"Okay.","start":1125.3999,"end":1125.72,"sentiment":"neutral","sentiment_score":0.033230219036340714},{"text":"Yeah.","start":1125.72,"end":1125.8799,"sentiment":"neutral","sentiment_score":0.06842532753944397},{"text":"Yeah.","start":1125.8799,"end":1126.12,"sentiment":"neutral","sentiment_score":0.15387949347496033}],"sentiment":"neutral","sentiment_score":0.026401671072976154,"num_words":11,"start":1118.12,"end":1126.12},{"sentences":[{"text":"That'll be good if you could.","start":1126.12,"end":1127.5,"sentiment":"positive","sentiment_score":0.37329191466172534},{"text":"Okay.","start":1136.3049,"end":1136.8049,"sentiment":"neutral","sentiment_score":0.14934325218200684},{"text":"I'm just gonna send you a photo of what it should look like.","start":1137.665,"end":1140.405,"sentiment":"neutral","sentiment_score":0.16686090368490952},{"text":"There it is.","start":1150.61,"end":1151.4299,"sentiment":"neutral","sentiment_score":0.12821575005849203},{"text":"Alright.","start":1153.73,"end":1154.0499,"sentiment":"neutral","sentiment_score":0.16326379776000977}],"sentiment":"neutral","sentiment_score":0.21275823066631952,"num_words":24,"start":1126.12,"end":1154.0499},{"sentences":[{"text":"That's a video.","start":1154.0499,"end":1154.95,"sentiment":"neutral","sentiment_score":0.1463667849699656},{"text":"Come on.","start":1156.4249,"end":1157.1649,"sentiment":"neutral","sentiment_score":0.08733964711427689},{"text":"Okay.","start":1196.2101,"end":1196.4501,"sentiment":"neutral","sentiment_score":0.1081734299659729},{"text":"Here it is.","start":1196.4501,"end":1197.27,"sentiment":"neutral","sentiment_score":0.11587018022934596},{"text":"And dot a copy copy copy.","start":1198.2101,"end":1200.55,"sentiment":"neutral","sentiment_score":0.06643715314567089}],"sentiment":"neutral","sentiment_score":0.09787910257776579,"num_words":15,"start":1154.0499,"end":1200.55},{"sentences":[{"text":"This is what you should be looking at.","start":1216.165,"end":1218.185,"sentiment":"neutral","sentiment_score":0.1436198754236102},{"text":"That's the box you're you're gonna have on the wall, that white one?","start":1219.2051,"end":1221.9451,"sentiment":"neutral","sentiment_score":0.007779706484423234},{"text":"Or you got an a x 15 oh, no.","start":1225.03,"end":1227.4299,"sentiment":"neutral","sentiment_score":-0.00945560856618815},{"text":"That's VDSL, a DSL.","start":1227.4299,"end":1229.2899,"sentiment":"neutral","sentiment_score":0.005382684641517699},{"text":"Well, that's a bloody good Wi Fi router.","start":1230.71,"end":1233.0499,"sentiment":"neutral","sentiment_score":0.13301097275689244}],"sentiment":"neutral","sentiment_score":0.053586029314569066,"num_words":42,"start":1216.165,"end":1233.0499},{"sentences":[{"text":"If we can get that to work no.","start":1233.11,"end":1236.745,"sentiment":"neutral","sentiment_score":0.047198424115777016},{"text":"But today, it's 1,500.","start":1236.745,"end":1238.1849,"sentiment":"neutral","sentiment_score":0.06692383624613285},{"text":"It's better than the one that we're sending you on that one.","start":1238.1849,"end":1240.9249,"sentiment":"neutral","sentiment_score":0.09360190729300182},{"text":"Not yeah.","start":1242.105,"end":1243.465,"sentiment":"neutral","sentiment_score":-0.0973011702299118},{"text":"Yeah.","start":1243.465,"end":1243.705,"sentiment":"neutral","sentiment_score":-0.01356621365994215}],"sentiment":"neutral","sentiment_score":0.05779026190025939,"num_words":27,"start":1233.11,"end":1243.705},{"sentences":[{"text":"We should.","start":1243.705,"end":1244.105,"sentiment":"neutral","sentiment_score":0.018198950216174126},{"text":"Yeah.","start":1244.105,"end":1244.265,"sentiment":"neutral","sentiment_score":0.03055556118488312},{"text":"Yeah.","start":1244.265,"end":1244.505,"sentiment":"neutral","sentiment_score":0.045957982540130615},{"text":"Let's use that one.","start":1244.505,"end":1245.465,"sentiment":"neutral","sentiment_score":0.04778978414833546},{"text":"Let's yeah.","start":1245.465,"end":1246.105,"sentiment":"neutral","sentiment_score":0.03429519571363926}],"sentiment":"neutral","sentiment_score":0.037266097217798236,"num_words":10,"start":1243.705,"end":1246.105},{"sentences":[{"text":"Have you did you get the photo I sent you?","start":1246.105,"end":1248.36,"sentiment":"neutral","sentiment_score":0.00858431002125144},{"text":"No.","start":1252.52,"end":1252.84,"sentiment":"neutral","sentiment_score":-0.13059300184249878},{"text":"I I just sent you the the photo of the box on the wall that you should have.","start":1252.84,"end":1256.78,"sentiment":"neutral","sentiment_score":-0.016505121667351987},{"text":"Okay.","start":1276.345,"end":1276.585,"sentiment":"neutral","sentiment_score":0.06767767667770386},{"text":"Can you send me a photo of it?","start":1276.585,"end":1278.12,"sentiment":"neutral","sentiment_score":0.056441355496644974}],"sentiment":"neutral","sentiment_score":0.004667537605487986,"num_words":38,"start":1246.105,"end":1278.12},{"sentences":[{"text":"And take the router out of the box and and send me a photo at the back of it where all the cables go in.","start":1280.68,"end":1287.72,"sentiment":"neutral","sentiment_score":0.0642969411611557},{"text":"Yeah.","start":1287.72,"end":1287.96,"sentiment":"neutral","sentiment_score":0.0918426439166069},{"text":"That's it.","start":1287.96,"end":1288.76,"sentiment":"neutral","sentiment_score":0.12764852494001389},{"text":"You got that yellow cable that's coming down.","start":1288.76,"end":1290.92,"sentiment":"neutral","sentiment_score":0.0048148673959076405},{"text":"Where's that plugged into?","start":1290.92,"end":1292.22,"sentiment":"neutral","sentiment_score":-0.008005024632439017}],"sentiment":"neutral","sentiment_score":0.0490265515865758,"num_words":40,"start":1280.68,"end":1292.22},{"sentences":[{"text":"So you got, yeah, you got the yellow ones plugged into the box.","start":1292.6,"end":1296.105,"sentiment":"neutral","sentiment_score":0.006950385367067961},{"text":"Where's the other one plugged into?","start":1296.105,"end":1297.725,"sentiment":"neutral","sentiment_score":-0.018264700658619404},{"text":"Yeah.","start":1303.785,"end":1304.025,"sentiment":"neutral","sentiment_score":0.09467485547065736},{"text":"Send me a photo, please.","start":1304.025,"end":1305.24,"sentiment":"neutral","sentiment_score":0.0815366268157959},{"text":"Oh my god.","start":1312.04,"end":1313.08,"sentiment":"neutral","sentiment_score":-0.1673607255021731}],"sentiment":"neutral","sentiment_score":-0.0006770493263112647,"num_words":28,"start":1292.6,"end":1313.08},{"sentences":[{"text":"Tables everywhere.","start":1313.08,"end":1313.9,"sentiment":"neutral","sentiment_score":-0.12502824515104294},{"text":"Okay.","start":1316.12,"end":1316.36,"sentiment":"neutral","sentiment_score":0.014719363301992416},{"text":"So you got the yellow one.","start":1316.36,"end":1317.72,"sentiment":"neutral","sentiment_score":0.007203584536910057},{"text":"Okay.","start":1317.72,"end":1318.04,"sentiment":"neutral","sentiment_score":0.004387638531625271},{"text":"So that yellow one's going up in the wall.","start":1318.04,"end":1321.115,"sentiment":"neutral","sentiment_score":0.006699846850501167}],"sentiment":"neutral","sentiment_score":-0.006706808399605124,"num_words":19,"start":1313.08,"end":1321.115},{"sentences":[{"text":"The trouble is we're not we're not sure if that slot goes to the living room or where it it doesn't say, does it?","start":1322.295,"end":1328.875,"sentiment":"negative","sentiment_score":-0.43820909534891445},{"text":"Okay.","start":1334.375,"end":1334.775,"sentiment":"neutral","sentiment_score":-0.06372520327568054},{"text":"So let's let's go let's go to the alright.","start":1334.775,"end":1337.06,"sentiment":"neutral","sentiment_score":0.015998461180263095},{"text":"Send me a photo of your router, please.","start":1337.06,"end":1339.16,"sentiment":"neutral","sentiment_score":0.038362624356523156},{"text":"So I want the photo where the cable's plugged into, and underneath it, there's a sticker somewhere.","start":1343.3,"end":1348.52,"sentiment":"neutral","sentiment_score":-0.004971012692241108}],"sentiment":"neutral","sentiment_score":-0.17312480613463005,"num_words":59,"start":1322.295,"end":1348.52},{"sentences":[{"text":"Now the the other side the other side, you show me the front.","start":1350.125,"end":1353.4049,"sentiment":"neutral","sentiment_score":-0.01707738537627917},{"text":"I need to see where the cable's plugged into at the back.","start":1353.4049,"end":1356.065,"sentiment":"neutral","sentiment_score":-0.04473606341828903},{"text":"That's better.","start":1365.47,"end":1366.29,"sentiment":"neutral","sentiment_score":-0.04921386018395424},{"text":"Alright.","start":1366.51,"end":1366.99,"sentiment":"neutral","sentiment_score":0.08239220082759857},{"text":"So let's go to the living room.","start":1366.99,"end":1368.8301,"sentiment":"neutral","sentiment_score":0.06177753476159913}],"sentiment":"neutral","sentiment_score":-0.009783758489148957,"num_words":35,"start":1350.125,"end":1368.8301},{"sentences":[{"text":"Have you got a spare Ethernet cable?","start":1368.8301,"end":1370.85,"sentiment":"neutral","sentiment_score":0.04719530737825802},{"text":"You got you got you got a spare one like that?","start":1374.8301,"end":1377.075,"sentiment":"neutral","sentiment_score":0.02486288903111761},{"text":"Okay.","start":1380.115,"end":1380.5149,"sentiment":"neutral","sentiment_score":0.035016369074583054},{"text":"So one end, you plug into the wall in the living room, and the other one, you plug it into the blue slot.","start":1380.5149,"end":1388.135,"sentiment":"neutral","sentiment_score":0.023414978595531506},{"text":"We're in the living room now.","start":1392.75,"end":1394.11,"sentiment":"neutral","sentiment_score":0.012166811618953943}],"sentiment":"neutral","sentiment_score":0.026050430780742317,"num_words":48,"start":1368.8301,"end":1394.11},{"sentences":[{"text":"Right?","start":1394.11,"end":1394.61,"sentiment":"neutral","sentiment_score":0.029956119135022163},{"text":"No.","start":1407.775,"end":1408.015,"sentiment":"neutral","sentiment_score":-0.31188470125198364},{"text":"No.","start":1408.015,"end":1408.255,"sentiment":"negative","sentiment_score":-0.34014350175857544},{"text":"Where are you now?","start":1408.255,"end":1409.2151,"sentiment":"neutral","sentiment_score":-0.25189168378710747},{"text":"Where the little white boxes or the living room where the TV is?","start":1409.2151,"end":1412.915,"sentiment":"neutral","sentiment_score":-0.1283509539296994}],"sentiment":"neutral","sentiment_score":-0.16491006100550293,"num_words":20,"start":1394.11,"end":1412.915},{"sentences":[{"text":"Well, that's where I want you to go.","start":1416.255,"end":1417.935,"sentiment":"neutral","sentiment_score":0.08448410973323917},{"text":"I want you to take the router there and the yellow cable.","start":1417.935,"end":1421.11,"sentiment":"neutral","sentiment_score":0.044892422001188},{"text":"Don't touch anything with the white box.","start":1421.11,"end":1423.21,"sentiment":"neutral","sentiment_score":-0.09480060690215655},{"text":"Yeah.","start":1429.59,"end":1429.83,"sentiment":"neutral","sentiment_score":0.08478304743766785},{"text":"Just send me a photo how you've done that, please.","start":1429.83,"end":1432.09,"sentiment":"neutral","sentiment_score":0.10681238919496536}],"sentiment":"neutral","sentiment_score":0.04483906928822092,"num_words":38,"start":1416.255,"end":1432.09},{"sentences":[{"text":"Now do you have a laptop?","start":1434.335,"end":1441.595,"sentiment":"neutral","sentiment_score":0.032059045508503914},{"text":"Yeah.","start":1443.215,"end":1443.455,"sentiment":"neutral","sentiment_score":0.011242407374083996},{"text":"Yeah.","start":1443.455,"end":1443.615,"sentiment":"neutral","sentiment_score":0.002068154513835907},{"text":"Yeah.","start":1443.615,"end":1443.935,"sentiment":"neutral","sentiment_score":-0.02089276909828186},{"text":"I yep.","start":1443.935,"end":1444.755,"sentiment":"neutral","sentiment_score":-0.08904961496591568}],"sentiment":"neutral","sentiment_score":0.000606621446257289,"num_words":11,"start":1434.335,"end":1444.755},{"sentences":[{"text":"I can't.","start":1445.535,"end":1446.195,"sentiment":"neutral","sentiment_score":-0.23514560610055923},{"text":"Can you send me a better photo of that sticker?","start":1446.91,"end":1448.99,"sentiment":"neutral","sentiment_score":-0.1773190751671791},{"text":"Because I it's a little bit blurry.","start":1448.99,"end":1450.43,"sentiment":"neutral","sentiment_score":-0.3170293782438551},{"text":"I can't see it properly.","start":1450.43,"end":1451.5701,"sentiment":"neutral","sentiment_score":-0.3177672564983368},{"text":"Yeah.","start":1455.31,"end":1455.47,"sentiment":"neutral","sentiment_score":0.008300313726067543}],"sentiment":"neutral","sentiment_score":-0.24172894321382046,"num_words":25,"start":1445.535,"end":1455.47},{"sentences":[{"text":"Just just the sticker will do.","start":1455.47,"end":1456.99,"sentiment":"neutral","sentiment_score":0.02679026871919632},{"text":"It doesn't have to be the whole router.","start":1456.99,"end":1458.6901,"sentiment":"neutral","sentiment_score":-0.07093833480030298},{"text":"Oh, there it is.","start":1461.895,"end":1462.535,"sentiment":"neutral","sentiment_score":-0.006375689525157213},{"text":"Okay.","start":1462.535,"end":1462.855,"sentiment":"neutral","sentiment_score":0.033213064074516296},{"text":"Got it.","start":1462.855,"end":1463.175,"sentiment":"neutral","sentiment_score":0.06957526877522469}],"sentiment":"neutral","sentiment_score":-0.012376391550614721,"num_words":21,"start":1455.47,"end":1463.175},{"sentences":[{"text":"Got it.","start":1463.175,"end":1463.415,"sentiment":"neutral","sentiment_score":0.07581382989883423},{"text":"Got it.","start":1463.415,"end":1463.995,"sentiment":"neutral","sentiment_score":0.0653345137834549},{"text":"Alright.","start":1464.055,"end":1464.455,"sentiment":"neutral","sentiment_score":0.04453689977526665},{"text":"So you got a laptop?","start":1464.455,"end":1465.595,"sentiment":"neutral","sentiment_score":0.01624408960342407},{"text":"Is it Windows or Apple?","start":1467.655,"end":1469.275,"sentiment":"neutral","sentiment_score":0.02107579745352268}],"sentiment":"neutral","sentiment_score":0.03422886816163858,"num_words":15,"start":1463.175,"end":1469.275},{"sentences":[{"text":"Oh, beautiful.","start":1471.095,"end":1471.835,"sentiment":"positive","sentiment_score":0.34724605083465576},{"text":"Can you actually put a cable to it or no?","start":1472.055,"end":1474.38,"sentiment":"neutral","sentiment_score":0.06679783836007118},{"text":"Ethernet cable?","start":1474.62,"end":1475.26,"sentiment":"neutral","sentiment_score":0.023830000311136246},{"text":"Can you plug one into the or no?","start":1475.26,"end":1477.12,"sentiment":"neutral","sentiment_score":0.025155095849186182},{"text":"Well, does it have a Ethernet slot on your router?","start":1479.5,"end":1482.16,"sentiment":"neutral","sentiment_score":0.03161584790796042}],"sentiment":"neutral","sentiment_score":0.06023530411766842,"num_words":32,"start":1471.095,"end":1482.16},{"sentences":[{"text":"It should be the same type of slot as the Ethernet cable.","start":1485.82,"end":1496.605,"sentiment":"neutral","sentiment_score":0.05778214242309332},{"text":"Do you have do you have another spare cable?","start":1496.605,"end":1498.865,"sentiment":"neutral","sentiment_score":0.0020465650078323153},{"text":"In the box, you'll only have one.","start":1502.39,"end":1504.17,"sentiment":"neutral","sentiment_score":-0.04395357466169766},{"text":"Yeah.","start":1506.47,"end":1506.63,"sentiment":"neutral","sentiment_score":-0.02432243898510933},{"text":"Yeah.","start":1506.63,"end":1507.13,"sentiment":"neutral","sentiment_score":-0.016547197476029396}],"sentiment":"neutral","sentiment_score":0.012108671168486277,"num_words":30,"start":1485.82,"end":1507.13},{"sentences":[{"text":"Let me have a look at something.","start":1507.75,"end":1509.29,"sentiment":"neutral","sentiment_score":-0.04102149446095739},{"text":"There's no spare cables anywhere.","start":1519.275,"end":1521.135,"sentiment":"neutral","sentiment_score":-0.23960843086242675},{"text":"Alright.","start":1522.955,"end":1523.355,"sentiment":"neutral","sentiment_score":0.006286000367254019},{"text":"So anyway alright.","start":1523.355,"end":1524.315,"sentiment":"neutral","sentiment_score":0.039746880531311035},{"text":"No.","start":1524.315,"end":1524.475,"sentiment":"neutral","sentiment_score":-0.08966340869665146}],"sentiment":"neutral","sentiment_score":-0.08525466954554706,"num_words":17,"start":1507.75,"end":1524.475},{"sentences":[{"text":"That's fine.","start":1524.475,"end":1525.295,"sentiment":"neutral","sentiment_score":0.01210224349051714},{"text":"So what I want you to do now is open up your Chrome on your laptop and make sure you're connected to the is the hang on.","start":1525.755,"end":1534.92,"sentiment":"neutral","sentiment_score":0.045969951828872715},{"text":"Make sure you put power to the router, please.","start":1534.92,"end":1537.56,"sentiment":"neutral","sentiment_score":0.02686359505686495},{"text":"Connect it up to the power.","start":1537.56,"end":1538.9401,"sentiment":"neutral","sentiment_score":0.026099335091809433},{"text":"All all the all the lights are on?","start":1541.2401,"end":1543.18,"sentiment":"neutral","sentiment_score":0.01532859483268112}],"sentiment":"neutral","sentiment_score":0.03435365982855169,"num_words":52,"start":1524.475,"end":1543.18},{"sentences":[{"text":"Okay.","start":1547.755,"end":1548.155,"sentiment":"neutral","sentiment_score":0.041047852486371994},{"text":"So once they're all on, open up your laptop and connect to the Wi Fi of that router, please.","start":1548.155,"end":1554.015,"sentiment":"neutral","sentiment_score":0.0482127352764732},{"text":"I love WhatsApp.","start":1574.175,"end":1576.5751,"sentiment":"positive","sentiment_score":0.6581634481747946},{"text":"It's just absolutely so sufficient.","start":1576.5751,"end":1578.435,"sentiment":"positive","sentiment_score":0.7410656809806824},{"text":"It's very easy to communicate and do things that just double Yep.","start":1578.495,"end":1592.75,"sentiment":"positive","sentiment_score":0.3339945067030688}],"sentiment":"neutral","sentiment_score":0.2661210663150996,"num_words":40,"start":1547.755,"end":1592.75},{"sentences":[{"text":"Hey.","start":1592.89,"end":1593.13,"sentiment":"neutral","sentiment_score":0.019869238138198853},{"text":"No problem.","start":1593.13,"end":1593.69,"sentiment":"neutral","sentiment_score":0.05719088204205036},{"text":"Take your turn.","start":1593.69,"end":1594.51,"sentiment":"neutral","sentiment_score":0.017517816896239918},{"text":"Sorry?","start":1644.56,"end":1645.06,"sentiment":"neutral","sentiment_score":-0.07361011207103729},{"text":"No.","start":1650.16,"end":1650.4,"sentiment":"neutral","sentiment_score":-0.04949922114610672}],"sentiment":"neutral","sentiment_score":0.007961889961734414,"num_words":8,"start":1592.89,"end":1650.4},{"sentences":[{"text":"That that's alright.","start":1650.4,"end":1651.28,"sentiment":"neutral","sentiment_score":-0.04382605974872907},{"text":"No worries.","start":1651.28,"end":1651.84,"sentiment":"neutral","sentiment_score":0.011393235996365547},{"text":"That's alright.","start":1651.84,"end":1652.5801,"sentiment":"neutral","sentiment_score":0.004689363297075033},{"text":"It happens it happens to me too.","start":1653.2001,"end":1654.72,"sentiment":"neutral","sentiment_score":-0.040002964437007904},{"text":"When I open it, I feel I'm breaking them.","start":1654.72,"end":1656.4,"sentiment":"neutral","sentiment_score":-0.12818228701750436}],"sentiment":"neutral","sentiment_score":-0.06665105716851742,"num_words":23,"start":1650.4,"end":1656.4},{"sentences":[{"text":"That's all good.","start":1656.4,"end":1657.3,"sentiment":"neutral","sentiment_score":0.22067082424958548},{"text":"You know what they say?","start":1661.095,"end":1662.055,"sentiment":"neutral","sentiment_score":0.05510103404521942},{"text":"Patience is a virtue.","start":1662.055,"end":1663.4349,"sentiment":"neutral","sentiment_score":0.2576499171555042},{"text":"Do you work from home?","start":1669.255,"end":1670.475,"sentiment":"neutral","sentiment_score":0.020294203609228133},{"text":"I'll let him work.","start":1673.735,"end":1674.535,"sentiment":"neutral","sentiment_score":-0.0978785827755928}],"sentiment":"neutral","sentiment_score":0.07990828564479238,"num_words":21,"start":1656.4,"end":1674.535},{"sentences":[{"text":"You stay home and get the houseplant.","start":1674.535,"end":1675.92,"sentiment":"neutral","sentiment_score":-0.09096898777144295},{"text":"I'm just joking.","start":1679.8201,"end":1680.72,"sentiment":"neutral","sentiment_score":0.013153294208071506},{"text":"Hang on a sec.","start":1687.66,"end":1688.7,"sentiment":"neutral","sentiment_score":-0.007924407254904509},{"text":"Let let me have a look.","start":1688.7,"end":1692.415,"sentiment":"neutral","sentiment_score":0.007872651796787977},{"text":"Yeah.","start":1692.415,"end":1692.735,"sentiment":"neutral","sentiment_score":0.0060149263590574265}],"sentiment":"neutral","sentiment_score":-0.02741761065027233,"num_words":21,"start":1674.535,"end":1692.735},{"sentences":[{"text":"The Wi Fi password is let me have a look.","start":1692.735,"end":1698.835,"sentiment":"neutral","sentiment_score":0.0060027014464139935},{"text":"Okay.","start":1703.375,"end":1703.875,"sentiment":"neutral","sentiment_score":0.009432927705347538},{"text":"Wi Fi password is oh, there you go.","start":1704.7101,"end":1707.11,"sentiment":"neutral","sentiment_score":0.004885307513177395},{"text":"Wi Fi password.","start":1707.11,"end":1707.99,"sentiment":"neutral","sentiment_score":0.0026559612403313317},{"text":"It's RC7 oh, due to plug.","start":1707.99,"end":1710.63,"sentiment":"neutral","sentiment_score":-0.017642323044128716}],"sentiment":"neutral","sentiment_score":0.0003805838475402978,"num_words":28,"start":1692.735,"end":1710.63},{"sentences":[{"text":"Wrong one.","start":1710.63,"end":1711.29,"sentiment":"neutral","sentiment_score":-0.028948738239705563},{"text":"So the Wi Fi name is BA2C3A, and the Wi Fi password on the sticker is just underneath that sticker.","start":1714.23,"end":1722.895,"sentiment":"neutral","sentiment_score":0.014538636710494757},{"text":"Just underneath that.","start":1722.895,"end":1724.115,"sentiment":"neutral","sentiment_score":0.010850151690344015},{"text":"Yeah.","start":1726.735,"end":1726.9751,"sentiment":"neutral","sentiment_score":0.007220303639769554},{"text":"That's the password.","start":1726.9751,"end":1727.9551,"sentiment":"neutral","sentiment_score":-0.09407349303364754}],"sentiment":"neutral","sentiment_score":-0.00033015388481575866,"num_words":29,"start":1710.63,"end":1727.9551},{"sentences":[{"text":"We'll change that and put some more I don't know.","start":1728.175,"end":1733.84,"sentiment":"neutral","sentiment_score":-0.11593242287635804},{"text":"That's a long password.","start":1733.84,"end":1735.22,"sentiment":"neutral","sentiment_score":-0.303902804851532},{"text":"Why does it say wrong?","start":1735.4401,"end":1736.74,"sentiment":"neutral","sentiment_score":-0.23831946849823},{"text":"Make sure it's capital letters.","start":1738.88,"end":1740.3201,"sentiment":"neutral","sentiment_score":-0.07360236346721649},{"text":"Use capital letters because it's cases.","start":1740.3201,"end":1742.18,"sentiment":"neutral","sentiment_score":-0.03661214063564936}],"sentiment":"neutral","sentiment_score":-0.13847391506036122,"num_words":30,"start":1728.175,"end":1742.18},{"sentences":[{"text":"Yes.","start":1771.81,"end":1772.205,"sentiment":"neutral","sentiment_score":0.08538749814033508},{"text":"We're the best.","start":1772.445,"end":1773.1849,"sentiment":"neutral","sentiment_score":0.30003100633621216},{"text":"Well, I'll tell you why we're the best because we've got our own data centers, and we give you direct IP transit.","start":1776.765,"end":1783.885,"sentiment":"neutral","sentiment_score":0.19587295705621893},{"text":"It's not a layer three.","start":1783.885,"end":1785.005,"sentiment":"neutral","sentiment_score":0.07769943028688431},{"text":"It's a layer two.","start":1785.005,"end":1786.1449,"sentiment":"neutral","sentiment_score":0.07812617160379887}],"sentiment":"neutral","sentiment_score":0.17130535457815443,"num_words":35,"start":1771.81,"end":1786.1449},{"sentences":[{"text":"So we give you direct IP transit.","start":1786.605,"end":1788.76,"sentiment":"neutral","sentiment_score":0.138097026518413},{"text":"We have our engineers that direct the IP transit, and we have engineers that direct all the networking that goes through the super networks.","start":1788.76,"end":1797.66,"sentiment":"neutral","sentiment_score":0.1484999948491653},{"text":"So if you have a fault, we're able to resolve your fault from our end pretty much in an instant.","start":1799.3201,"end":1806.235,"sentiment":"neutral","sentiment_score":0.19971268251538277},{"text":"If it's a network fault, then we've gotta send out a an email to Super Networks.","start":1806.2949,"end":1811.835,"sentiment":"neutral","sentiment_score":0.05619340413250029},{"text":"Yeah.","start":1824.04,"end":1824.28,"sentiment":"neutral","sentiment_score":0.18271389603614807}],"sentiment":"neutral","sentiment_score":0.14127560403636275,"num_words":68,"start":1786.605,"end":1824.28},{"sentences":[{"text":"Yeah.","start":1824.28,"end":1824.52,"sentiment":"neutral","sentiment_score":0.2692030072212219},{"text":"Your services is ready to go.","start":1824.52,"end":1826.04,"sentiment":"positive","sentiment_score":0.4452894429365794},{"text":"We're just waiting for you now to whatever you gotta do, connect to the Wi Fi, open up your Chrome, log in to the router, and put in the credentials, and that's it.","start":1826.04,"end":1836.015,"sentiment":"neutral","sentiment_score":0.17537097678040015},{"text":"Well, connect to the password.","start":1848.45,"end":1849.57,"sentiment":"neutral","sentiment_score":-0.033479766175150874},{"text":"But how are you gonna log in to the you can't use a t a TV for this.","start":1849.57,"end":1853.4099,"sentiment":"neutral","sentiment_score":-0.1896002267797788}],"sentiment":"neutral","sentiment_score":0.0817139521536846,"num_words":63,"start":1824.28,"end":1853.4099},{"sentences":[{"text":"It's not gonna work.","start":1853.4099,"end":1854.5499,"sentiment":"neutral","sentiment_score":-0.3332483246922493},{"text":"No.","start":1855.73,"end":1856.21,"sentiment":"neutral","sentiment_score":-0.1852024644613266},{"text":"No.","start":1856.21,"end":1856.37,"sentiment":"neutral","sentiment_score":-0.2048272490501404},{"text":"I mean, because TV will only use the Wi Fi, but your your we we've gotta provision your router first.","start":1856.37,"end":1862.385,"sentiment":"neutral","sentiment_score":-0.04323628074489534},{"text":"Yeah.","start":1863.985,"end":1864.225,"sentiment":"neutral","sentiment_score":-0.08866956830024719}],"sentiment":"neutral","sentiment_score":-0.0991265998325414,"num_words":27,"start":1853.4099,"end":1864.225},{"sentences":[{"text":"No.","start":1864.225,"end":1864.465,"sentiment":"neutral","sentiment_score":-0.30636778473854065},{"text":"We can't.","start":1864.465,"end":1864.865,"sentiment":"neutral","sentiment_score":-0.29124970734119415},{"text":"Yeah.","start":1864.865,"end":1865.365,"sentiment":"neutral","sentiment_score":-0.1332952380180359},{"text":"No.","start":1867.905,"end":1868.225,"sentiment":"neutral","sentiment_score":-0.1446772962808609},{"text":"Just wait wait wait wait for your router.","start":1868.225,"end":1870.385,"sentiment":"neutral","sentiment_score":-0.13851418532431126}],"sentiment":"neutral","sentiment_score":-0.17499640125494736,"num_words":13,"start":1864.225,"end":1870.385},{"sentences":[{"text":"No problems.","start":1870.385,"end":1871.045,"sentiment":"neutral","sentiment_score":0.08237146958708763},{"text":"You just I mean, if you wanna, I can keep talking to you or hang up and just text me when you're ready to go.","start":1872.625,"end":1880.09,"sentiment":"neutral","sentiment_score":0.06283619172871113},{"text":"Alright.","start":1888.735,"end":1888.975,"sentiment":"neutral","sentiment_score":0.12158234417438508},{"text":"So when you're ready, just text me.","start":1888.975,"end":1890.4149,"sentiment":"neutral","sentiment_score":0.09958316598619733},{"text":"Alright?","start":1890.4149,"end":1890.9149,"sentiment":"neutral","sentiment_score":0.10094909369945526}],"sentiment":"neutral","sentiment_score":0.07375725922692153,"num_words":36,"start":1870.385,"end":1890.9149},{"sentences":[{"text":"Yeah.","start":1893.2949,"end":1893.5349,"sentiment":"neutral","sentiment_score":0.06719626486301422},{"text":"Please.","start":1893.5349,"end":1893.855,"sentiment":"neutral","sentiment_score":0.06138654798269272},{"text":"Yeah.","start":1893.855,"end":1894.355,"sentiment":"neutral","sentiment_score":0.03347957879304886},{"text":"Yeah.","start":1899.9349,"end":1900.1749,"sentiment":"neutral","sentiment_score":-0.07067786157131195},{"text":"But you're connected to the Wi Fi, not to the Internet.","start":1900.1749,"end":1902.9149,"sentiment":"neutral","sentiment_score":-0.14220718226649545}],"sentiment":"neutral","sentiment_score":-0.09819296499093373,"num_words":15,"start":1893.2949,"end":1902.9149},{"sentences":[{"text":"Yeah.","start":1905.6799,"end":1906.1799,"sentiment":"neutral","sentiment_score":0.003515813499689102},{"text":"Yeah.","start":1910.88,"end":1911.2,"sentiment":"neutral","sentiment_score":0.104944109916687},{"text":"When you're ready.","start":1911.2,"end":1911.76,"sentiment":"neutral","sentiment_score":0.10294340302546819},{"text":"No problem.","start":1911.76,"end":1912.32,"sentiment":"neutral","sentiment_score":0.2438928484916687},{"text":"Thank you.","start":1912.32,"end":1913.0599,"sentiment":"positive","sentiment_score":0.34477126598358154}],"sentiment":"neutral","sentiment_score":0.17717981793814236,"num_words":9,"start":1905.6799,"end":1913.0599},{"sentences":[{"text":"Yep.","start":1927.5249,"end":1927.9249,"sentiment":"neutral","sentiment_score":0.051868632435798645},{"text":"Hang on.","start":1927.9249,"end":1928.325,"sentiment":"neutral","sentiment_score":0.022158829495310783},{"text":"I'm just gonna call Matthew.","start":1928.325,"end":1929.5449,"sentiment":"neutral","sentiment_score":-0.002837044931948185},{"text":"Alright.","start":1935.57,"end":1935.97,"sentiment":"neutral","sentiment_score":0.0544390007853508},{"text":"Let me know when you connected to the Wi Fi.","start":1935.97,"end":1938.47,"sentiment":"neutral","sentiment_score":0.06324343457818031}],"sentiment":"neutral","sentiment_score":0.040467074385991224,"num_words":19,"start":1927.5249,"end":1938.47},{"sentences":[{"text":"Yep.","start":2205.8152,"end":2206.3152,"sentiment":"neutral","sentiment_score":0.09497125446796416},{"text":"Okay.","start":2218.0,"end":2218.5,"sentiment":"neutral","sentiment_score":0.036764904856681824},{"text":"Now open up your Wi Fi and connect to the Wi Fi of your router.","start":2218.72,"end":2222.9001,"sentiment":"neutral","sentiment_score":0.06229241043329239},{"text":"That way we can communicate with the router.","start":2226.485,"end":2229.225,"sentiment":"neutral","sentiment_score":0.08900420367717743},{"text":"Okay.","start":2241.8198,"end":2242.14,"sentiment":"neutral","sentiment_score":-0.03325383737683296}],"sentiment":"neutral","sentiment_score":0.06711161953325455,"num_words":26,"start":2205.8152,"end":2242.14},{"sentences":[{"text":"You need to connect to the Wi Fi of your black router.","start":2242.14,"end":2245.5999,"sentiment":"neutral","sentiment_score":-0.022615003865212202},{"text":"No.","start":2251.5,"end":2251.98,"sentiment":"neutral","sentiment_score":-0.204802930355072},{"text":"You need to connect to the Wi Fi from your laptop to your router.","start":2251.98,"end":2257.04,"sentiment":"neutral","sentiment_score":-0.10557120985218457},{"text":"You know how you connected to the Wi Fi with your TV?","start":2257.875,"end":2260.535,"sentiment":"neutral","sentiment_score":-0.010220138356089592},{"text":"Yeah.","start":2262.675,"end":2262.995,"sentiment":"neutral","sentiment_score":0.0787397027015686}],"sentiment":"neutral","sentiment_score":-0.049952046805992724,"num_words":40,"start":2242.14,"end":2262.995},{"sentences":[{"text":"The same thing with your laptop.","start":2262.995,"end":2264.455,"sentiment":"neutral","sentiment_score":0.059724923533697925},{"text":"But you haven't got a spare cable, you said?","start":2266.195,"end":2268.455,"sentiment":"neutral","sentiment_score":-0.09824986590279473},{"text":"You haven't got a spare cable?","start":2272.34,"end":2274.04,"sentiment":"neutral","sentiment_score":-0.09642157703638077},{"text":"Yeah.","start":2276.1802,"end":2276.58,"sentiment":"neutral","sentiment_score":-0.06741072237491608},{"text":"So you need to connect to the Wi Fi, please, with your repair laptop.","start":2276.58,"end":2282.04,"sentiment":"neutral","sentiment_score":-0.04436545113899878}],"sentiment":"neutral","sentiment_score":-0.04980432645728191,"num_words":36,"start":2262.995,"end":2282.04},{"sentences":[{"text":"Once you do, let me know.","start":2284.575,"end":2286.195,"sentiment":"neutral","sentiment_score":-0.003773652327557405},{"text":"Are you able to connect?","start":2439.0698,"end":2440.3699,"sentiment":"neutral","sentiment_score":-0.05462068244814873},{"text":"Oh, okay, sir.","start":2442.75,"end":2443.65,"sentiment":"neutral","sentiment_score":-0.0012819701805710793},{"text":"You got the password.","start":2444.03,"end":2444.91,"sentiment":"neutral","sentiment_score":-0.014746710192412138},{"text":"Remember what the password is.","start":2444.91,"end":2446.19,"sentiment":"neutral","sentiment_score":-0.013135576620697975}],"sentiment":"neutral","sentiment_score":-0.018445911331345207,"num_words":23,"start":2284.575,"end":2446.19},{"sentences":[{"text":"Yeah?","start":2446.19,"end":2446.69,"sentiment":"neutral","sentiment_score":0.021550344303250313},{"text":"Okay.","start":2455.325,"end":2455.825,"sentiment":"neutral","sentiment_score":0.047123197466135025},{"text":"Now what I need you to do is open up your Chrome browser.","start":2456.125,"end":2459.025,"sentiment":"neutral","sentiment_score":0.04232141891351113},{"text":"And up the top there in your URL, not in your search engine, your URL, I need you to type in there 192Dot168Dot1Dot1, and then press enter.","start":2464.0898,"end":2480.315,"sentiment":"neutral","sentiment_score":0.0075114755546329195},{"text":"Oh, that should do it.","start":2488.055,"end":2489.095,"sentiment":"neutral","sentiment_score":0.07001503631472587}],"sentiment":"neutral","sentiment_score":0.02493057466369677,"num_words":47,"start":2446.19,"end":2489.095},{"sentences":[{"text":"Yeah.","start":2489.095,"end":2489.595,"sentiment":"neutral","sentiment_score":0.1048644632101059},{"text":"192 dot 168.1 .one.","start":2500.31,"end":2510.725,"sentiment":"neutral","sentiment_score":0.004532231949269772},{"text":"Press enter.","start":2513.665,"end":2514.405,"sentiment":"neutral","sentiment_score":0.004391085356473923},{"text":"The password is SmallQForQueen, XForX-ray, FForFrank, ZedForZebraTheNumber8, SmallZedForZebra, SmallBForBakery, and QForQueen.","start":2519.425,"end":2552.42,"sentiment":"neutral","sentiment_score":0.015348805368623951},{"text":"Okay.","start":2559.2,"end":2559.6,"sentiment":"neutral","sentiment_score":0.08794199675321579}],"sentiment":"neutral","sentiment_score":0.020450232501484845,"num_words":19,"start":2489.095,"end":2559.6},{"sentences":[{"text":"Send me a photo of what you see, please.","start":2559.6,"end":2561.54,"sentiment":"neutral","sentiment_score":0.08939448330137464},{"text":"Thank you.","start":2563.12,"end":2563.94,"sentiment":"positive","sentiment_score":0.7615284323692322},{"text":"That is good.","start":2573.405,"end":2574.225,"sentiment":"positive","sentiment_score":0.7262605230013529},{"text":"Alright.","start":2574.685,"end":2575.185,"sentiment":"neutral","sentiment_score":0.1904132068157196},{"text":"So well, now we need to click on click on the Internet tab.","start":2575.405,"end":2581.97,"sentiment":"neutral","sentiment_score":0.019559986101320155}],"sentiment":"neutral","sentiment_score":0.17682435034242058,"num_words":28,"start":2559.6,"end":2581.97},{"sentences":[{"text":"Oh, no.","start":2582.03,"end":2582.35,"sentiment":"neutral","sentiment_score":-0.04292268864810467},{"text":"Hang on.","start":2582.35,"end":2582.75,"sentiment":"neutral","sentiment_score":-0.03566724993288517},{"text":"Sorry.","start":2582.75,"end":2583.25,"sentiment":"neutral","sentiment_score":-0.07581227272748947},{"text":"This is Internet.","start":2583.87,"end":2584.85,"sentiment":"neutral","sentiment_score":-0.03955430413285891},{"text":"Oh, yeah.","start":2585.31,"end":2585.71,"sentiment":"neutral","sentiment_score":0.0034900717437267303}],"sentiment":"neutral","sentiment_score":-0.034467491880059244,"num_words":10,"start":2582.03,"end":2585.71},{"sentences":[{"text":"Click on the Internet tab and send me a photo, please.","start":2585.71,"end":2589.1702,"sentiment":"neutral","sentiment_score":0.008331812579523434},{"text":"Yeah.","start":2601.715,"end":2602.195,"sentiment":"neutral","sentiment_score":0.005103856325149536},{"text":"Show me what, yeah, what what you see, please.","start":2602.195,"end":2604.535,"sentiment":"neutral","sentiment_score":0.005328461734784974},{"text":"Admit.","start":2617.77,"end":2618.27,"sentiment":"neutral","sentiment_score":0.05136055871844292},{"text":"Oh, so this was with I iNet.","start":2618.81,"end":2620.75,"sentiment":"neutral","sentiment_score":0.025209535179393634}],"sentiment":"neutral","sentiment_score":0.012846112251281738,"num_words":29,"start":2585.71,"end":2620.75},{"sentences":[{"text":"Oh, okay.","start":2621.21,"end":2621.8699,"sentiment":"neutral","sentiment_score":0.09617970511317253},{"text":"Well, I'm just gonna send you the neat new details.","start":2622.4749,"end":2625.4548,"sentiment":"neutral","sentiment_score":0.1906047284603119},{"text":"This is the username what you re oh, geez.","start":2636.14,"end":2638.6199,"sentiment":"neutral","sentiment_score":0.05828273627493116},{"text":"That's what I'm doing.","start":2638.6199,"end":2639.6,"sentiment":"neutral","sentiment_score":0.04980710055679083},{"text":"This is the username where you replace the I I net thing, and now I'm gonna send you the password.","start":2640.14,"end":2648.08,"sentiment":"neutral","sentiment_score":0.04405037397518754}],"sentiment":"neutral","sentiment_score":0.08229304895632797,"num_words":45,"start":2621.21,"end":2648.08},{"sentences":[{"text":"And this is the password.","start":2660.645,"end":2661.865,"sentiment":"neutral","sentiment_score":0.051093343645334244},{"text":"You just copy paste copy paste.","start":2663.91,"end":2665.8499,"sentiment":"neutral","sentiment_score":0.03089395196487506},{"text":"But before you go next, have it open and just send me a photo, please.","start":2666.15,"end":2670.57,"sentiment":"neutral","sentiment_score":0.029702445367972057},{"text":"And send me a photo of the whole screen, not just the the user.","start":2685.065,"end":2688.745,"sentiment":"neutral","sentiment_score":0.032813585097236295},{"text":"I need to see the whole screen where it says either save or next or save and apply.","start":2688.745,"end":2693.95,"sentiment":"neutral","sentiment_score":0.009803170338273048}],"sentiment":"neutral","sentiment_score":0.026245075310098714,"num_words":58,"start":2660.645,"end":2693.95},{"sentences":[{"text":"Stuff like that, please.","start":2694.81,"end":2696.03,"sentiment":"neutral","sentiment_score":0.03782588243484497},{"text":"Oh, that's better.","start":2709.555,"end":2710.535,"sentiment":"neutral","sentiment_score":0.11058520028988521},{"text":"Alright.","start":2711.395,"end":2711.795,"sentiment":"neutral","sentiment_score":0.08521217107772827},{"text":"So let's have a look.","start":2711.795,"end":2713.095,"sentiment":"neutral","sentiment_score":0.05201294496655464},{"text":"6.","start":2715.155,"end":2715.655,"sentiment":"neutral","sentiment_score":0.022576376795768734}],"sentiment":"neutral","sentiment_score":0.06077945737966469,"num_words":14,"start":2694.81,"end":2715.655},{"sentences":[{"text":"Just checking the password just to double check, make sure it's all correct.","start":2718.39,"end":2721.8499,"sentiment":"neutral","sentiment_score":0.0288354241504119},{"text":"That's his name.","start":2725.03,"end":2726.07,"sentiment":"neutral","sentiment_score":-0.0004013076735039552},{"text":"Password.","start":2726.07,"end":2726.57,"sentiment":"neutral","sentiment_score":0.002146422863006592},{"text":"Alright.","start":2727.27,"end":2727.77,"sentiment":"neutral","sentiment_score":0.02031070552766323},{"text":"Click on save.","start":2727.8298,"end":2729.05,"sentiment":"neutral","sentiment_score":0.005168895237147808}],"sentiment":"neutral","sentiment_score":0.01960097166842648,"num_words":21,"start":2718.39,"end":2729.05},{"sentences":[{"text":"Okay.","start":2744.48,"end":2744.96,"sentiment":"neutral","sentiment_score":0.011112823151051998},{"text":"Now I want you to open up a new tab and just send me a photo of that new tab.","start":2744.96,"end":2755.7,"sentiment":"neutral","sentiment_score":0.03801618525758386},{"text":"And on that new tab, I want you to type in this.","start":2765.405,"end":2768.465,"sentiment":"neutral","sentiment_score":0.02781453247492512},{"text":"You see it?","start":2773.8499,"end":2774.75,"sentiment":"neutral","sentiment_score":0.012051346711814404},{"text":"Yep.","start":2775.2898,"end":2775.7898,"sentiment":"neutral","sentiment_score":0.022107934579253197}],"sentiment":"neutral","sentiment_score":0.03144521331666289,"num_words":37,"start":2744.48,"end":2775.7898},{"sentences":[{"text":"Type in that and press enter, and I know I need to see what speed you're getting.","start":2776.65,"end":2781.8499,"sentiment":"neutral","sentiment_score":0.00591399338137468},{"text":"Alright?","start":2781.8499,"end":2782.3499,"sentiment":"neutral","sentiment_score":0.05118460580706597},{"text":"And then just send me a photo, please.","start":2783.5298,"end":2787.6948,"sentiment":"neutral","sentiment_score":0.07494038203731179},{"text":"So once it's finished yeah.","start":2796.875,"end":2798.315,"sentiment":"neutral","sentiment_score":0.05331350490450859},{"text":"Just send me a photo.","start":2798.315,"end":2799.4548,"sentiment":"neutral","sentiment_score":0.05890901982784271}],"sentiment":"neutral","sentiment_score":0.036454393701407954,"num_words":36,"start":2776.65,"end":2799.4548},{"sentences":[{"text":"Yeah.","start":2803.73,"end":2803.81,"sentiment":"neutral","sentiment_score":0.06473773717880249},{"text":"Yeah.","start":2803.81,"end":2804.05,"sentiment":"neutral","sentiment_score":0.05403081327676773},{"text":"Just press.","start":2804.05,"end":2804.79,"sentiment":"neutral","sentiment_score":0.038436101749539375},{"text":"And then once it's you probably might have to do it twice.","start":2805.01,"end":2807.99,"sentiment":"neutral","sentiment_score":0.03180409610892335},{"text":"How many people are using Internet?","start":2815.835,"end":2817.435,"sentiment":"neutral","sentiment_score":0.01727660760904352}],"sentiment":"neutral","sentiment_score":0.030952252405272287,"num_words":22,"start":2803.73,"end":2817.435},{"sentences":[{"text":"You said two.","start":2817.435,"end":2818.415,"sentiment":"neutral","sentiment_score":0.012531928718090057},{"text":"And how many TVs do you have in the house?","start":2821.2751,"end":2823.5352,"sentiment":"neutral","sentiment_score":0.014896575035527349},{"text":"Playstations?","start":2825.22,"end":2825.72,"sentiment":"neutral","sentiment_score":0.003178111044690013},{"text":"Okay.","start":2827.6199,"end":2827.94,"sentiment":"neutral","sentiment_score":0.04153700917959213},{"text":"Well, 25 is plenty.","start":2827.94,"end":2829.48,"sentiment":"neutral","sentiment_score":0.17497067525982857}],"sentiment":"neutral","sentiment_score":0.0490083872512179,"num_words":19,"start":2817.435,"end":2829.48},{"sentences":[{"text":"Congratulations.","start":2836.835,"end":2837.335,"sentiment":"positive","sentiment_score":0.4758638739585877},{"text":"Oh, you're getting 22.","start":2846.515,"end":2847.7148,"sentiment":"neutral","sentiment_score":0.07036939449608326},{"text":"Oh, beautiful.","start":2847.7148,"end":2848.4548,"sentiment":"positive","sentiment_score":0.43439599871635437},{"text":"That's excellent.","start":2851.41,"end":2852.47,"sentiment":"positive","sentiment_score":0.5627941489219666},{"text":"Well, you you're on 25, so you're almost there.","start":2852.85,"end":2855.75,"sentiment":"neutral","sentiment_score":0.24952899085150826}],"sentiment":"neutral","sentiment_score":0.27763792582684094,"num_words":18,"start":2836.835,"end":2855.75},{"sentences":[{"text":"What server are you oh, okay.","start":2857.09,"end":2858.61,"sentiment":"neutral","sentiment_score":0.09877607847253482},{"text":"The server is a bit that's alright.","start":2858.61,"end":2860.69,"sentiment":"neutral","sentiment_score":0.1218117784176554},{"text":"Now you're getting a good speed.","start":2860.69,"end":2861.81,"sentiment":"neutral","sentiment_score":0.30368585387865704},{"text":"Excellent speed.","start":2861.81,"end":2862.735,"sentiment":"positive","sentiment_score":0.47285158932209015},{"text":"Alright.","start":2862.975,"end":2863.2952,"sentiment":"neutral","sentiment_score":0.2211066484451294}],"sentiment":"neutral","sentiment_score":0.20155744864182037,"num_words":22,"start":2857.09,"end":2863.2952},{"sentences":[{"text":"Well, your service is it's active.","start":2863.2952,"end":2865.715,"sentiment":"neutral","sentiment_score":0.1478524828950564},{"text":"You can start using it now for whatever you want, and that's it or no.","start":2867.695,"end":2871.875,"sentiment":"neutral","sentiment_score":0.2716060439745585},{"text":"Congratulations.","start":2872.0151,"end":2872.5151,"sentiment":"positive","sentiment_score":0.4182261824607849},{"text":"Welcome to Airtel.","start":2873.0552,"end":2874.0352,"sentiment":"neutral","sentiment_score":0.3108731806278229},{"text":"Dom, d o m, m for Mary.","start":2877.71,"end":2879.81,"sentiment":"neutral","sentiment_score":0.08356442089591708}],"sentiment":"neutral","sentiment_score":0.21553131961263716,"num_words":32,"start":2863.2952,"end":2879.81},{"sentences":[{"text":"Dom, d, d for David, Dom.","start":2882.1099,"end":2884.13,"sentiment":"neutral","sentiment_score":0.08761168147126834},{"text":"Yeah.","start":2893.175,"end":2893.3352,"sentiment":"neutral","sentiment_score":0.05670793354511261},{"text":"Yeah.","start":2893.3352,"end":2893.5752,"sentiment":"neutral","sentiment_score":0.06437482684850693},{"text":"If if you connected to the Wi Fi before, you should be able to screen now.","start":2893.5752,"end":2897.415,"sentiment":"neutral","sentiment_score":0.09060551598668098},{"text":"Just double check while I'm on the phone, please.","start":2897.415,"end":2899.675,"sentiment":"neutral","sentiment_score":0.042766083859735064}],"sentiment":"neutral","sentiment_score":0.07519199574987094,"num_words":33,"start":2882.1099,"end":2899.675},{"sentences":[{"text":"Now that was too easy.","start":2904.03,"end":2905.2302,"sentiment":"neutral","sentiment_score":0.006630979478359222},{"text":"You you got me worried.","start":2905.2302,"end":2906.53,"sentiment":"neutral","sentiment_score":-0.16258903741836547},{"text":"I'm gonna I'm gonna have to get you to work for us.","start":2907.79,"end":2910.29,"sentiment":"neutral","sentiment_score":-0.05342258792370558},{"text":"What I'll do is I'm gonna give you a six months contract.","start":2916.095,"end":2919.315,"sentiment":"neutral","sentiment_score":0.0550192150597771},{"text":"So you got your first month free and you get the 15% discount.","start":2920.4949,"end":2924.1748,"sentiment":"neutral","sentiment_score":0.15598681339850792}],"sentiment":"neutral","sentiment_score":0.026961655534328298,"num_words":47,"start":2904.03,"end":2924.1748},{"sentences":[{"text":"Alright?","start":2924.1748,"end":2924.6748,"sentiment":"neutral","sentiment_score":0.11607325077056883},{"text":"And if you're happy with us after six months, you could stay with us.","start":2925.775,"end":2928.815,"sentiment":"neutral","sentiment_score":0.17052750289440155},{"text":"But at least at least you at least you get the six months with a discount.","start":2928.815,"end":2932.5,"sentiment":"neutral","sentiment_score":0.32589053409174085},{"text":"Alright?","start":2932.5,"end":2933.0,"sentiment":"neutral","sentiment_score":0.1897210329771042},{"text":"You're most alright.","start":2935.46,"end":2940.98,"sentiment":"positive","sentiment_score":0.34528754154841107}],"sentiment":"neutral","sentiment_score":0.2555225855537823,"num_words":35,"start":2924.1748,"end":2940.98},{"sentences":[{"text":"Well, you have a lovely day.","start":2940.98,"end":2942.18,"sentiment":"positive","sentiment_score":0.7612214883168539},{"text":"God bless, and take care.","start":2942.18,"end":2943.5598,"sentiment":"positive","sentiment_score":0.7307165622711181},{"text":"Bye bye.","start":2945.0227,"end":2946.1428,"sentiment":"neutral","sentiment_score":0.2013564333319664},{"text":"Thank you.","start":2946.1428,"end":2946.5427,"sentiment":"positive","sentiment_score":0.558089017868042},{"text":"Bye.","start":2946.5427,"end":2947.0427,"sentiment":"neutral","sentiment_score":-0.09803637862205504}],"sentiment":"positive","sentiment_score":0.6026103915646672,"num_words":16,"start":2940.98,"end":2947.0427}]}}]},{"alternatives":[{"transcript":"Hi. I'm calling to get a connection for my house, please, for the home Internet. Yeah. Sure. It's Lavenia. Mhmm. L for Lima, a for apple, v for Venice, e for elephant, n for Nelly, y for yoyo, a for apple, a for apple. Yes. That's right. No. It's Indian. It's Unit 313. 313 and then Slash 43. One three. Yep. Three hundred and thirty. 43. Yep. Arthur, A R T H U R, Arthur Blakely Way. A r sorry. A r t h u R no. Like king king Arthur. Like king Arthur Arthur. Yes. Yep. Space Blakely Blakely, B L A K E. B l a I I think it's super network super network. Yep. That's right. Arthur Blakely Way, Coombs. It is a new building. Yep. Delray. Yeah. Just the basic one. I think I you have the Super FiberBoost, the $25.10. Yep. Yes. That's it. It's a long one. S e l. Oh, yes. They do have very long surname. V a r a j a h. So just what? J a h like Maharaja, r a j a h. Yep. Yep. Yep. Yes. That's right. Oh, wow. That's a long one. Yep. So it's just my first okay. V e n y a, just one a. Yes. Underscore ninety three @y7mail.com. Yes. The new one. Yep. The one number you're on on? Yes. The one on the screen. Yes. Yep. Yep. January 31 1993. Let's go with Medicare. My license is still at Queen Flame 1. I'll give you my Medicare card. Okay. One second. Let me pull up the number. 6266 72250. Yep. Yep. Yep. Yes. Way. 2611. Coombs. COO MBS. That's it. That's it. Yeah. Yep. No. I don't have any. You can use my name. Okay. Yep. Sir, the raja. Yes. Yep. Spanish. Yeah. Yeah. Yes. Yep. That's it. Yep. Yes. Yep. Yep. Yep. Yes. That's it. Yep. Yep. No. We have already got our router, so I'll just go the noncontract one. Okay. Sure. Mhmm. Yep. Mhmm. Okay. Sure. Perfect. Sounds good. Yeah. We've just moved to Canberra. So, yeah, that's how we've done. We're from Queensland, Brisbane. No. Canberra is much better. We were in in Brisbane itself, so it's, like, half an hour away from one of the suburbs in the Brisbane. Oh, go go skiing. Yep. Yep. Okay. Okay. Yep. Yep. Yep. The '20 '5 by yeah. '25 by 10. I'll start off with that first. If we need to upgrade, they'll they'll call me. Mhmm. Yeah. It's not so you're doing the one month free and then the six months 15% off. Yeah? That's what's on the website? Mhmm. So what is our what is my current plan now? Because that's what on your website I can see here. Stream movies less 15% for six months, and you get one month free. Oh, okay. So what am I getting? One month free or no one month free? Okay. So $59 a month. Okay. Yep. Yep. Yep. Okay. We're renting at the moment. For one year. Maybe we should do the one year contract then. Okay. Alright then. Yeah. Let's do that. Yep. Yep. Yeah. Yeah. I think it's the link. Something link. I forgot the name. Yeah. Yeah. Yeah. TP link. Yep. Yes. That's it from Queensland. Yep. No. No. No. It was normal plan. The one I was with in TPG, I think. Yeah. Let me just grab it. One sec. Okay. So I'm I'm not I don't know where is the box now. So I was gonna ask you to send me the free one, and I'll just select mine and see if it works. If it works, if it works, if not, I'll have your I'll use your router. White box somewhere. Okay. Okay. That's good. Let Let me just see where that box. One moment. Oh, no. Yep. Let me see. Okay. Hold on. Yeah. I mean, but this Could you could you just repeat that to my husband? One moment. Not too sure. I I can see a little extension near the TV one where I can put it put put on the I do have WhatsApp. Yes. Yep. Yep. Quick. Yeah. That would be good. Yep. Yep. Yep. Then there's another one up here as well. I don't know what it is. This is the one that you offer. I sent you the photos. Okay. Yep. Yeah. That's it. I don't think I've seen anything like this in here. Oh, So we can that's fine. Right? The one we have? I can see the photo, but one moment. I haven't seen anything. Okay. I think I found it. Yes. It's here. Yep. Yep. Yes. One second. The yellow cable. Yeah. No. It's plugged on to this one. Yeah. I'll show you. It doesn't, but I'm I'm assuming it should be to the living because that's what the previous tenant must have been using. Right? Yeah. Yeah. That's it. Yep. Wash and poop. Do I like the yellow one again? Is it the same yellow one? I've got the yellow one. It all came in the same box, the router box. Okay. Okay. So I'm going back to the I'm going up let me let me get you. So I'm going back to the same wall that I showed you, this wall, and then I'm plugging this yellow one to one of these yellow slots is in. I'm I'm gonna be where the TV is. I'm at the TV. Yes. Okay. Oh, right. I understand now. Okay. So putting on putting it onto the wall. Yep. And then the other one goes to the blue one. Yep. I have a laptop. Yes. Is that right? Of the sticker here. Wait one sec. I have a laptop. Yep. Windows. I should be able to. Uh-huh. Let me have it. One sec. Yeah. It can go through a payment. One second. I'm checking the box. One moment. No. Just the one then. Yep. Yeah. I've done the power power connection. So now The lights are turning turning on. Yes. They are going on one by one. Oh, yeah. Much much easier. Yep. Sorry. Just give me a second. My my laptop is just turning on. It's taking a while for my laptop. One moment. Sorry. My laptop is just taking some time. It's doing some random update now. Out of yes. But it is so virtue indeed. I am not working at the moment. My husband, was Yep. With the password, is it the default password? That's the one that we should be putting in inputting it, right, for the password? Oh oh, I think it's a Wi Fi password. This RC 7. Yep. Yep. Correct. Yep. Yep. The RC7PT. Right? I see. Yes. Yes. Yes. I can't reach the Internet right now. I already know that. RC7. Is Airtel the most common one used here in Canberra? Or they're the best. Okay. Yep. Alright. I Mhmm. I see. Yep. So now you've already connected the Internet to our our property. Right? It's already now connected. Right? Yep. Yep. Yep. Yep. So what I'm doing is I'm actually connecting to my TV because that's a bit quicker. My laptop is taking ages. So what I'm doing is putting in the password. If it connects, then it's all good. Give me one second. Oh, is it? Okay. So then I'll just wait for the laptop. I see. Okay. Okay. Alright. Let's say 30% computers on. So give me another I think it's 70% more. Yeah. Sure. I'll text you in the WhatsApp. You know something? It says connected successfully on the TV. It says I'm connected to the TV now, but no. But it says that's it. Correct. But it says no Internet. Yes. Alright. I'll do it then. Thank you. I'll call you back in once it's done. Okay. Bye. Sorry. Are you good? It's saying it's saying 100%. It's saying 100%. I think it's get getting connected now. I mean, my my computer my computer is getting sent. Alright. Okay. Are you there? Just a quick question now. The yeah. I'll just show you a photo of what has happened. And tell me could you just tell me I've got the laptop up and running. So what what am I doing again? Just remind me again. So I've got the one moment. So am I am I just doing a am I connecting with the wire, the yellow wire, or just putting input input the Wi Fi and and the password into the laptop? Is that what am I is that what am I doing? The yellow with the yellow wire connected to the laptop? No. Yes. Just exactly like that. Okay. I haven't got a stay cable. No. No. Alright. What the hell? I'm trying to connect. One moment. One moment. Yes. It's AllConnect yeah. I've done I'm connecting it now. So I think it already has had the password in the full. So okay. One sec. Chrome browser. Mhmm. One moment. That was a bit too good. And did you need Chrome specifically? Because this doesn't have Chrome. Is this Microsoft Edge? That should be fine. I said, let me open up Microsoft Edge. Okay. Could you repeat that URL URL number again? One nine two. Yep. Yep. ZipRec. Yep. And now it's asking me to log in. What's the password? Yep. X. Yep. Yep. Yep. Yep. It's in. Yep. Yep. Yep. Logging in. Okay. Yep. It's in. Yep. Sure. Yep. Okay. One sec. Yep. This is an o one, old details. So we will connect to a new detail if possible. Yep. I sent you. Yep. Okay. Sure. Mhmm. Yep. Well, it did nothing. It just saved, and then it came back. Okay. I'm on the phone. Yep. Sure. Yep. I just pressed go, and then now it's just connecting. Yeah. Just yeah. Me and my husband. Just two. Just one TV. No PlayStation. Yep. Okay. So it gave me a number. It gave me a reading. Let me do another one. Is that good? Oh, okay. Good. Alright. Good. It's active. Okay. Awesome. Let's see. Thank you. And what's your name? Thank you, mom. Oh, Dom. Thank you, Dom. Just with the TV, I'm just one before I let you go. Just confirming, should it be connected now? Okay. Sure. Let me just go into the Internet. If I go to reconnect. Yep. Okay. Yep. Amazing. That's that yes. Thank you so much, Tom. Appreciate that. I and I think you have Internet Internet is working fine, TV is working fine, and Netflix is getting connected. Oh, good. Thank you so much. Bye. You too. 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I'm calling to get a connection for my house, please, for the home Internet. Yeah. Sure. It's Lavenia.\n\nMhmm. L for Lima, a for apple, v for Venice, e for elephant, n for Nelly, y for yoyo, a for apple, a for apple. Yes. That's right. No.\n\nIt's Indian. It's Unit 313. 313 and then Slash 43. One three. Yep.\n\nThree hundred and thirty. 43. Yep. Arthur, A R T H U R, Arthur Blakely Way. A r sorry.\n\nA r t h u R no. Like king king Arthur. Like king Arthur Arthur. Yes. Yep.\n\nSpace Blakely Blakely, B L A K E. B l a I I think it's super network super network. Yep. That's right. Arthur Blakely Way, Coombs.\n\nIt is a new building. Yep. Delray. Yeah. Just the basic one.\n\nI think I you have the Super FiberBoost, the $25.10. Yep. Yes. That's it. It's a long one.\n\nS e l. Oh, yes. They do have very long surname. V a r a j a h. So just what?\n\nJ a h like Maharaja, r a j a h. Yep. Yep. Yep. Yes.\n\nThat's right. Oh, wow. That's a long one. Yep. So it's just my first okay.\n\nV e n y a, just one a. Yes. Underscore ninety three @y7mail.com. Yes. The new one.\n\nYep. The one number you're on on? Yes. The one on the screen. Yes.\n\nYep. Yep. January 31 1993. Let's go with Medicare. My license is still at Queen Flame 1.\n\nI'll give you my Medicare card. Okay. One second. Let me pull up the number. 6266 72250.\n\nYep. Yep. Yep. Yes. Way.\n\n2611. Coombs. COO MBS. That's it. That's it.\n\nYeah. Yep. No. I don't have any. You can use my name.\n\nOkay. Yep. Sir, the raja. Yes. Yep.\n\nSpanish. Yeah. Yeah. Yes. Yep.\n\nThat's it. Yep. Yes. Yep. Yep.\n\nYep. Yes. That's it. Yep. Yep.\n\nNo. We have already got our router, so I'll just go the noncontract one. Okay. Sure. Mhmm.\n\nYep. Mhmm. Okay. Sure. Perfect.\n\nSounds good. Yeah. We've just moved to Canberra. So, yeah, that's how we've done. We're from Queensland, Brisbane.\n\nNo. Canberra is much better. We were in in Brisbane itself, so it's, like, half an hour away from one of the suburbs in the Brisbane. Oh, go go skiing. Yep.\n\nYep. Okay. Okay. Yep. Yep.\n\nYep. The '20 '5 by yeah. '25 by 10. I'll start off with that first. If we need to upgrade, they'll they'll call me.\n\nMhmm. Yeah. It's not so you're doing the one month free and then the six months 15% off. Yeah? That's what's on the website?\n\nMhmm. So what is our what is my current plan now? Because that's what on your website I can see here. Stream movies less 15% for six months, and you get one month free. Oh, okay.\n\nSo what am I getting? One month free or no one month free? Okay. So $59 a month. Okay.\n\nYep. Yep. Yep. Okay. We're renting at the moment.\n\nFor one year. Maybe we should do the one year contract then. Okay. Alright then. Yeah.\n\nLet's do that. Yep. Yep. Yeah. Yeah.\n\nI think it's the link. Something link. I forgot the name. Yeah. Yeah.\n\nYeah. TP link. Yep. Yes. That's it from Queensland.\n\nYep. No. No. No. It was normal plan.\n\nThe one I was with in TPG, I think. Yeah. Let me just grab it. One sec. Okay.\n\nSo I'm I'm not I don't know where is the box now. So I was gonna ask you to send me the free one, and I'll just select mine and see if it works. If it works, if it works, if not, I'll have your I'll use your router. White box somewhere. Okay.\n\nOkay. That's good. Let Let me just see where that box. One moment. Oh, no.\n\nYep. Let me see. Okay. Hold on. Yeah.\n\nI mean, but this Could you could you just repeat that to my husband? One moment. Not too sure. I I can see a little extension near the TV one where I can put it put put on the I do have WhatsApp. Yes.\n\nYep. Yep. Quick. Yeah. That would be good.\n\nYep. Yep. Yep. Then there's another one up here as well. I don't know what it is.\n\nThis is the one that you offer. I sent you the photos. Okay. Yep. Yeah.\n\nThat's it. I don't think I've seen anything like this in here. Oh, So we can that's fine. Right? The one we have?\n\nI can see the photo, but one moment. I haven't seen anything. Okay. I think I found it. Yes.\n\nIt's here. Yep. Yep. Yes. One second.\n\nThe yellow cable. Yeah. No. It's plugged on to this one. Yeah.\n\nI'll show you. It doesn't, but I'm I'm assuming it should be to the living because that's what the previous tenant must have been using. Right? Yeah. Yeah.\n\nThat's it. Yep. Wash and poop. Do I like the yellow one again? Is it the same yellow one?\n\nI've got the yellow one. It all came in the same box, the router box. Okay. Okay. So I'm going back to the I'm going up let me let me get you.\n\nSo I'm going back to the same wall that I showed you, this wall, and then I'm plugging this yellow one to one of these yellow slots is in. I'm I'm gonna be where the TV is. I'm at the TV. Yes. Okay.\n\nOh, right. I understand now. Okay. So putting on putting it onto the wall. Yep.\n\nAnd then the other one goes to the blue one. Yep. I have a laptop. Yes. Is that right?\n\nOf the sticker here. Wait one sec. I have a laptop. Yep. Windows.\n\nI should be able to. Uh-huh. Let me have it. One sec. Yeah.\n\nIt can go through a payment. One second. I'm checking the box. One moment. No.\n\nJust the one then. Yep. Yeah. I've done the power power connection. So now The lights are turning turning on.\n\nYes. They are going on one by one. Oh, yeah. Much much easier. Yep.\n\nSorry. Just give me a second. My my laptop is just turning on. It's taking a while for my laptop. One moment.\n\nSorry. My laptop is just taking some time. It's doing some random update now. Out of yes. But it is so virtue indeed.\n\nI am not working at the moment. My husband, was Yep. With the password, is it the default password? That's the one that we should be putting in inputting it, right, for the password? Oh oh, I think it's a Wi Fi password.\n\nThis RC 7. Yep. Yep. Correct. Yep.\n\nYep. The RC7PT. Right? I see. Yes.\n\nYes. Yes. I can't reach the Internet right now. I already know that. RC7.\n\nIs Airtel the most common one used here in Canberra? Or they're the best. Okay. Yep. Alright.\n\nI Mhmm. I see. Yep. So now you've already connected the Internet to our our property. Right?\n\nIt's already now connected. Right? Yep. Yep. Yep.\n\nYep. So what I'm doing is I'm actually connecting to my TV because that's a bit quicker. My laptop is taking ages. So what I'm doing is putting in the password. If it connects, then it's all good.\n\nGive me one second. Oh, is it? Okay. So then I'll just wait for the laptop. I see.\n\nOkay. Okay. Alright. Let's say 30% computers on. So give me another I think it's 70% more.\n\nYeah. Sure. I'll text you in the WhatsApp. You know something? It says connected successfully on the TV.\n\nIt says I'm connected to the TV now, but no. But it says that's it. Correct. But it says no Internet. Yes.\n\nAlright. I'll do it then. Thank you. I'll call you back in once it's done. Okay.\n\nBye. Sorry. Are you good? It's saying it's saying 100%. It's saying 100%.\n\nI think it's get getting connected now. I mean, my my computer my computer is getting sent. Alright. Okay. Are you there?\n\nJust a quick question now. The yeah. I'll just show you a photo of what has happened. And tell me could you just tell me I've got the laptop up and running. So what what am I doing again?\n\nJust remind me again. So I've got the one moment. So am I am I just doing a am I connecting with the wire, the yellow wire, or just putting input input the Wi Fi and and the password into the laptop? Is that what am I is that what am I doing? The yellow with the yellow wire connected to the laptop?\n\nNo. Yes. Just exactly like that. Okay. I haven't got a stay cable.\n\nNo. No. Alright. What the hell? I'm trying to connect.\n\nOne moment. One moment. Yes. It's AllConnect yeah. I've done I'm connecting it now.\n\nSo I think it already has had the password in the full. So okay. One sec. Chrome browser. Mhmm.\n\nOne moment. That was a bit too good. And did you need Chrome specifically? Because this doesn't have Chrome. Is this Microsoft Edge?\n\nThat should be fine. I said, let me open up Microsoft Edge. Okay. Could you repeat that URL URL number again? One nine two.\n\nYep. Yep. ZipRec. Yep. And now it's asking me to log in.\n\nWhat's the password? Yep. X. Yep. Yep.\n\nYep. Yep. It's in. Yep. Yep.\n\nYep. Logging in. Okay. Yep. It's in.\n\nYep. Sure. Yep. Okay. One sec.\n\nYep. This is an o one, old details. So we will connect to a new detail if possible. Yep. I sent you.\n\nYep. Okay. Sure. Mhmm. Yep.\n\nWell, it did nothing. It just saved, and then it came back. Okay. I'm on the phone. Yep.\n\nSure. Yep. I just pressed go, and then now it's just connecting. Yeah. Just yeah.\n\nMe and my husband. Just two. Just one TV. No PlayStation. Yep.\n\nOkay. So it gave me a number. It gave me a reading. Let me do another one. Is that good?\n\nOh, okay. Good. Alright. Good. It's active.\n\nOkay. Awesome. Let's see. Thank you. And what's your name?\n\nThank you, mom. Oh, Dom. Thank you, Dom. Just with the TV, I'm just one before I let you go. Just confirming, should it be connected now?\n\nOkay. Sure. Let me just go into the Internet. If I go to reconnect. Yep.\n\nOkay. Yep. Amazing. That's that yes. Thank you so much, Tom.\n\nAppreciate that. I and I think you have Internet Internet is working fine, TV is working fine, and Netflix is getting connected. Oh, good. Thank you so much. Bye.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.13045090436935425},{"text":"I'm calling to get a connection for my house, please, for the home Internet.","start":2.32,"end":6.58,"sentiment":"neutral","sentiment_score":0.11830581831080574},{"text":"Yeah.","start":14.88,"end":15.2,"sentiment":"neutral","sentiment_score":0.05315156280994415},{"text":"Sure.","start":15.2,"end":15.44,"sentiment":"neutral","sentiment_score":0.06567277759313583},{"text":"It's Lavenia.","start":15.44,"end":16.635,"sentiment":"neutral","sentiment_score":0.04874767176806927}],"sentiment":"neutral","sentiment_score":0.10542379182420279,"num_words":19,"start":1.8399999,"end":16.635},{"sentences":[{"text":"Mhmm.","start":20.855,"end":21.355,"sentiment":"neutral","sentiment_score":-0.01166570745408535},{"text":"L for Lima, a for apple, v for Venice, e for elephant, n for Nelly, y for yoyo, a for apple, a for 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skiing.","start":589.62,"end":590.6,"sentiment":"neutral","sentiment_score":0.09775714203715324},{"text":"Yep.","start":604.325,"end":604.825,"sentiment":"neutral","sentiment_score":0.06639036536216736}],"sentiment":"neutral","sentiment_score":0.06548632564203392,"num_words":31,"start":572.805,"end":604.825},{"sentences":[{"text":"Yep.","start":605.205,"end":605.705,"sentiment":"neutral","sentiment_score":0.05714709684252739},{"text":"Okay.","start":612.48,"end":612.98,"sentiment":"neutral","sentiment_score":0.03898690640926361},{"text":"Okay.","start":618.39996,"end":618.89996,"sentiment":"neutral","sentiment_score":0.04128427058458328},{"text":"Yep.","start":621.27997,"end":621.77997,"sentiment":"neutral","sentiment_score":0.027441348880529404},{"text":"Yep.","start":627.12,"end":627.525,"sentiment":"neutral","sentiment_score":0.016567287966609}],"sentiment":"neutral","sentiment_score":0.036285382136702536,"num_words":5,"start":605.205,"end":627.525},{"sentences":[{"text":"Yep.","start":634.965,"end":635.465,"sentiment":"neutral","sentiment_score":0.016003616154193878},{"text":"The '20 '5 by yeah.","start":649.91,"end":651.11,"sentiment":"neutral","sentiment_score":0.015571178682148457},{"text":"'25 by 10.","start":651.11,"end":652.035,"sentiment":"neutral","sentiment_score":0.018805087854464848},{"text":"I'll start off with that first.","start":652.115,"end":653.475,"sentiment":"neutral","sentiment_score":0.03717400568226973},{"text":"If we need to upgrade, they'll they'll call me.","start":653.475,"end":655.63495,"sentiment":"neutral","sentiment_score":0.01782138790521357}],"sentiment":"neutral","sentiment_score":0.022237970765369635,"num_words":24,"start":634.965,"end":655.63495},{"sentences":[{"text":"Mhmm.","start":655.63495,"end":656.13495,"sentiment":"neutral","sentiment_score":0.021902482956647873},{"text":"Yeah.","start":657.555,"end":657.875,"sentiment":"neutral","sentiment_score":0.024737954139709473},{"text":"It's not so you're doing the one month free and then the six months 15% off.","start":657.875,"end":664.595,"sentiment":"neutral","sentiment_score":0.0912650014506653},{"text":"Yeah?","start":664.595,"end":664.92,"sentiment":"neutral","sentiment_score":0.02212805673480034},{"text":"That's what's on the website?","start":665.24,"end":666.54,"sentiment":"neutral","sentiment_score":-0.07363165877759456}],"sentiment":"neutral","sentiment_score":0.048368759298076235,"num_words":24,"start":655.63495,"end":666.54},{"sentences":[{"text":"Mhmm.","start":678.2,"end":678.7,"sentiment":"neutral","sentiment_score":-0.19827070832252505},{"text":"So what is our what is my current plan now?","start":681.485,"end":683.805,"sentiment":"neutral","sentiment_score":-0.03870734684169293},{"text":"Because that's what on your website I can see here.","start":683.805,"end":686.125,"sentiment":"neutral","sentiment_score":0.04904310815036297},{"text":"Stream movies less 15% for six months, and you get one month free.","start":686.125,"end":691.185,"sentiment":"neutral","sentiment_score":0.07349941994135196},{"text":"Oh, okay.","start":694.125,"end":695.02496,"sentiment":"neutral","sentiment_score":-0.09183578565716743}],"sentiment":"neutral","sentiment_score":0.018802994241317112,"num_words":36,"start":678.2,"end":695.02496},{"sentences":[{"text":"So what am I getting?","start":696.54,"end":697.5,"sentiment":"neutral","sentiment_score":-0.06777284070849418},{"text":"One month free or no one month free?","start":697.5,"end":699.36,"sentiment":"neutral","sentiment_score":-0.03786066244356334},{"text":"Okay.","start":703.74,"end":704.06,"sentiment":"neutral","sentiment_score":-0.00527932308614254},{"text":"So $59 a 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right?","start":1441.98,"end":1442.8,"sentiment":"neutral","sentiment_score":0.05221465602517128}],"sentiment":"neutral","sentiment_score":0.029782012399089963,"num_words":19,"start":1427.495,"end":1442.8},{"sentences":[{"text":"Of the sticker here.","start":1451.74,"end":1453.36,"sentiment":"neutral","sentiment_score":-0.06609911005944014},{"text":"Wait one sec.","start":1453.58,"end":1464.855,"sentiment":"neutral","sentiment_score":-0.0037761908024549506},{"text":"I have a laptop.","start":1466.195,"end":1467.155,"sentiment":"neutral","sentiment_score":0.024013154674321413},{"text":"Yep.","start":1467.155,"end":1467.655,"sentiment":"neutral","sentiment_score":0.04558713361620903},{"text":"Windows.","start":1470.14,"end":1470.64,"sentiment":"neutral","sentiment_score":0.033260710537433624}],"sentiment":"neutral","sentiment_score":-0.007755734599553621,"num_words":13,"start":1451.74,"end":1470.64},{"sentences":[{"text":"I should be able to.","start":1477.8201,"end":1479.28,"sentiment":"neutral","sentiment_score":0.11471222788095474},{"text":"Uh-huh.","start":1482.46,"end":1482.96,"sentiment":"neutral","sentiment_score":0.0216927956789732},{"text":"Let me have it.","start":1483.475,"end":1484.035,"sentiment":"neutral","sentiment_score":0.04335296992212534},{"text":"One sec.","start":1484.035,"end":1487.975,"sentiment":"neutral","sentiment_score":0.04634988307952881},{"text":"Yeah.","start":1494.595,"end":1494.915,"sentiment":"neutral","sentiment_score":0.09712257981300354}],"sentiment":"neutral","sentiment_score":0.07372985851879303,"num_words":13,"start":1477.8201,"end":1494.915},{"sentences":[{"text":"It can go through a payment.","start":1494.915,"end":1496.515,"sentiment":"neutral","sentiment_score":0.08683087428410848},{"text":"One second.","start":1496.515,"end":1500.02,"sentiment":"neutral","sentiment_score":0.005247663240879774},{"text":"I'm checking the 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on.","start":1541.555,"end":1545.795,"sentiment":"neutral","sentiment_score":-0.004443524871021509}],"sentiment":"neutral","sentiment_score":-0.007287042774260044,"num_words":20,"start":1505.04,"end":1545.795},{"sentences":[{"text":"Yes.","start":1545.795,"end":1546.035,"sentiment":"neutral","sentiment_score":0.02530488185584545},{"text":"They are going on one by one.","start":1546.035,"end":1547.655,"sentiment":"neutral","sentiment_score":0.01899643668106624},{"text":"Oh, yeah.","start":1578.165,"end":1578.84,"sentiment":"positive","sentiment_score":0.38176852464675903},{"text":"Much much 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not working at the moment.","start":1670.97,"end":1672.49,"sentiment":"neutral","sentiment_score":-0.22024561251912797},{"text":"My husband, was Yep.","start":1672.49,"end":1679.225,"sentiment":"neutral","sentiment_score":-0.10650138091295958},{"text":"With the password, is it the default password?","start":1680.965,"end":1683.445,"sentiment":"neutral","sentiment_score":-0.003097225446254015},{"text":"That's the one that we should be putting in inputting it, right, for the password?","start":1683.445,"end":1686.905,"sentiment":"neutral","sentiment_score":0.002183230717976888},{"text":"Oh oh, I think it's a Wi Fi password.","start":1689.125,"end":1691.285,"sentiment":"neutral","sentiment_score":0.000048234955304198796}],"sentiment":"neutral","sentiment_score":-0.04556558231368314,"num_words":43,"start":1670.97,"end":1691.285},{"sentences":[{"text":"This RC 7.","start":1691.285,"end":1692.98,"sentiment":"neutral","sentiment_score":0.002674783580005169},{"text":"Yep.","start":1717.175,"end":1717.5751,"sentiment":"neutral","sentiment_score":0.01827680692076683},{"text":"Yep.","start":1717.5751,"end":1718.055,"sentiment":"neutral","sentiment_score":0.031144242733716965},{"text":"Correct.","start":1718.055,"end":1718.49,"sentiment":"neutral","sentiment_score":0.04006965458393097},{"text":"Yep.","start":1724.01,"end":1724.33,"sentiment":"neutral","sentiment_score":0.0234976913779974}],"sentiment":"neutral","sentiment_score":0.01728753519377538,"num_words":7,"start":1691.285,"end":1724.33},{"sentences":[{"text":"Yep.","start":1724.33,"end":1724.57,"sentiment":"neutral","sentiment_score":0.01528507936745882},{"text":"The RC7PT.","start":1724.57,"end":1726.41,"sentiment":"neutral","sentiment_score":0.01733677973970771},{"text":"Right?","start":1726.41,"end":1726.91,"sentiment":"neutral","sentiment_score":0.02288760244846344},{"text":"I 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best.","start":1770.655,"end":1774.4349,"sentiment":"neutral","sentiment_score":0.18264199793338776},{"text":"Okay.","start":1775.375,"end":1775.875,"sentiment":"neutral","sentiment_score":0.1259640008211136},{"text":"Yep.","start":1780.51,"end":1781.01,"sentiment":"neutral","sentiment_score":0.16546165943145752},{"text":"Alright.","start":1786.27,"end":1786.77,"sentiment":"neutral","sentiment_score":0.1377042829990387}],"sentiment":"neutral","sentiment_score":0.07071278786615413,"num_words":17,"start":1767.695,"end":1786.77},{"sentences":[{"text":"I Mhmm.","start":1786.83,"end":1789.505,"sentiment":"neutral","sentiment_score":0.16718529909849167},{"text":"I see.","start":1798.2051,"end":1798.9451,"sentiment":"neutral","sentiment_score":0.13798553496599197},{"text":"Yep.","start":1812.26,"end":1812.76,"sentiment":"neutral","sentiment_score":0.1419973373413086},{"text":"So now you've already connected the Internet to our our 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connected.","start":1822.925,"end":1824.125,"sentiment":"neutral","sentiment_score":0.23214764520525932},{"text":"Right?","start":1824.125,"end":1824.625,"sentiment":"neutral","sentiment_score":0.17761248350143433},{"text":"Yep.","start":1827.805,"end":1828.305,"sentiment":"neutral","sentiment_score":0.18340598046779633},{"text":"Yep.","start":1833.325,"end":1833.6,"sentiment":"neutral","sentiment_score":0.12079021334648132},{"text":"Yep.","start":1836.0,"end":1836.16,"sentiment":"neutral","sentiment_score":0.11623987555503844}],"sentiment":"neutral","sentiment_score":0.19082989171147346,"num_words":8,"start":1822.925,"end":1836.16},{"sentences":[{"text":"Yep.","start":1836.16,"end":1836.4,"sentiment":"neutral","sentiment_score":0.1137499213218689},{"text":"So what I'm doing is I'm actually connecting to my TV because that's a bit quicker.","start":1836.4,"end":1840.32,"sentiment":"neutral","sentiment_score":0.043124747229740024},{"text":"My laptop is taking ages.","start":1840.32,"end":1841.9199,"sentiment":"neutral","sentiment_score":-0.19993674457073213},{"text":"So what I'm doing is putting in the password.","start":1841.9199,"end":1844.02,"sentiment":"neutral","sentiment_score":0.040955517854955464},{"text":"If it connects, then it's all good.","start":1844.64,"end":1846.4,"sentiment":"neutral","sentiment_score":0.20766286977699824}],"sentiment":"neutral","sentiment_score":0.0427974185073062,"num_words":38,"start":1836.16,"end":1846.4},{"sentences":[{"text":"Give me one second.","start":1846.4,"end":1847.5399,"sentiment":"neutral","sentiment_score":0.05364665761590004},{"text":"Oh, is it?","start":1854.575,"end":1855.375,"sentiment":"neutral","sentiment_score":-0.0536369780699412},{"text":"Okay.","start":1855.375,"end":1855.855,"sentiment":"neutral","sentiment_score":-0.08938047289848328},{"text":"So then I'll just wait for the 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more.","start":1883.3551,"end":1887.6951,"sentiment":"neutral","sentiment_score":0.04172583421071371}],"sentiment":"neutral","sentiment_score":0.06385290556970764,"num_words":17,"start":1871.54,"end":1887.6951},{"sentences":[{"text":"Yeah.","start":1891.275,"end":1891.5951,"sentiment":"neutral","sentiment_score":0.09140102565288544},{"text":"Sure.","start":1891.5951,"end":1891.8351,"sentiment":"neutral","sentiment_score":0.12113665044307707},{"text":"I'll text you in the WhatsApp.","start":1891.8351,"end":1892.9751,"sentiment":"neutral","sentiment_score":0.11951387176911037},{"text":"You know something?","start":1894.63,"end":1895.35,"sentiment":"neutral","sentiment_score":0.002275757181147734},{"text":"It says connected successfully on the TV.","start":1895.35,"end":1897.91,"sentiment":"neutral","sentiment_score":0.00196915226323264}],"sentiment":"neutral","sentiment_score":0.05279068022759424,"num_words":18,"start":1891.275,"end":1897.91},{"sentences":[{"text":"It says I'm connected to the TV now, but no.","start":1897.91,"end":1900.23,"sentiment":"neutral","sentiment_score":-0.0500491201877594},{"text":"But it says that's it.","start":1900.23,"end":1903.51,"sentiment":"neutral","sentiment_score":-0.1629559725522995},{"text":"Correct.","start":1903.51,"end":1903.75,"sentiment":"neutral","sentiment_score":-0.1032203882932663},{"text":"But it says no Internet.","start":1903.75,"end":1905.045,"sentiment":"neutral","sentiment_score":-0.20923457145690919},{"text":"Yes.","start":1905.285,"end":1905.785,"sentiment":"neutral","sentiment_score":-0.03437906503677368}],"sentiment":"neutral","sentiment_score":-0.11359288069334897,"num_words":22,"start":1897.91,"end":1905.785},{"sentences":[{"text":"Alright.","start":1906.9651,"end":1907.365,"sentiment":"neutral","sentiment_score":0.13044318556785583},{"text":"I'll do it then.","start":1907.365,"end":1908.005,"sentiment":"neutral","sentiment_score":0.23540663346648216},{"text":"Thank you.","start":1908.005,"end":1908.485,"sentiment":"positive","sentiment_score":0.4885532855987549},{"text":"I'll call you back in once it's done.","start":1908.485,"end":1910.985,"sentiment":"neutral","sentiment_score":0.15089884772896767},{"text":"Okay.","start":1912.9651,"end":1913.285,"sentiment":"neutral","sentiment_score":0.17517633736133575}],"sentiment":"neutral","sentiment_score":0.2144714631140232,"num_words":16,"start":1906.9651,"end":1913.285},{"sentences":[{"text":"Bye.","start":1913.285,"end":1913.785,"sentiment":"neutral","sentiment_score":0.1530904769897461},{"text":"Sorry.","start":1926.0901,"end":1926.3301,"sentiment":"neutral","sentiment_score":0.12182185053825378},{"text":"Are you good?","start":1926.3301,"end":1927.0701,"sentiment":"neutral","sentiment_score":0.1184978038072586},{"text":"It's saying it's saying 100%.","start":1928.65,"end":1930.25,"sentiment":"neutral","sentiment_score":0.00040599927306175234},{"text":"It's saying 100%.","start":1930.25,"end":1931.175,"sentiment":"neutral","sentiment_score":0.02731280482839793}],"sentiment":"neutral","sentiment_score":0.05495185767694448,"num_words":13,"start":1913.285,"end":1931.175},{"sentences":[{"text":"I think it's get getting connected now.","start":1931.175,"end":1932.9551,"sentiment":"neutral","sentiment_score":0.05200952664017677},{"text":"I mean, my my computer my computer is getting sent.","start":1933.0951,"end":1936.3151,"sentiment":"neutral","sentiment_score":0.009473467245697975},{"text":"Alright.","start":1938.775,"end":1939.275,"sentiment":"neutral","sentiment_score":0.09806188195943832},{"text":"Okay.","start":2204.395,"end":2204.895,"sentiment":"neutral","sentiment_score":0.10501854121685028},{"text":"Are you there?","start":2205.8352,"end":2206.655,"sentiment":"neutral","sentiment_score":0.056019884844621025}],"sentiment":"neutral","sentiment_score":0.03772461075674404,"num_words":22,"start":1931.175,"end":2206.655},{"sentences":[{"text":"Just a quick question now.","start":2207.0352,"end":2208.5752,"sentiment":"neutral","sentiment_score":-0.013586536422371865},{"text":"The yeah.","start":2209.2751,"end":2210.0752,"sentiment":"neutral","sentiment_score":0.011799249798059462},{"text":"I'll just show you a photo of what has happened.","start":2210.0752,"end":2211.8352,"sentiment":"neutral","sentiment_score":0.038321816548705104},{"text":"And tell me could you just tell me I've got the laptop up and running.","start":2211.8352,"end":2214.475,"sentiment":"neutral","sentiment_score":0.039602901041507724},{"text":"So what what am I doing again?","start":2214.475,"end":2216.235,"sentiment":"neutral","sentiment_score":-0.03386765691850867}],"sentiment":"neutral","sentiment_score":0.0178424076965222,"num_words":39,"start":2207.0352,"end":2216.235},{"sentences":[{"text":"Just remind me again.","start":2216.235,"end":2217.435,"sentiment":"neutral","sentiment_score":0.0012443531304597855},{"text":"So I've got the one moment.","start":2217.435,"end":2226.04,"sentiment":"neutral","sentiment_score":0.043591683730483055},{"text":"So am I am I just doing a am I connecting with the wire, the yellow wire, or just putting input input the Wi Fi and and the password into the laptop?","start":2229.54,"end":2240.085,"sentiment":"neutral","sentiment_score":-0.003382104041520506},{"text":"Is that what am I is that what am I doing?","start":2240.085,"end":2242.105,"sentiment":"neutral","sentiment_score":-0.0978918278759176},{"text":"The yellow with the yellow wire connected to the laptop?","start":2247.8198,"end":2250.72,"sentiment":"neutral","sentiment_score":-0.02808326333761215}],"sentiment":"neutral","sentiment_score":-0.019037183403732286,"num_words":63,"start":2216.235,"end":2250.72},{"sentences":[{"text":"No.","start":2252.22,"end":2252.72,"sentiment":"neutral","sentiment_score":-0.21735289692878723},{"text":"Yes.","start":2260.8599,"end":2261.18,"sentiment":"neutral","sentiment_score":0.053797442466020584},{"text":"Just exactly like that.","start":2261.18,"end":2262.465,"sentiment":"neutral","sentiment_score":0.09022608585655689},{"text":"Okay.","start":2264.945,"end":2265.445,"sentiment":"neutral","sentiment_score":0.007170194759964943},{"text":"I haven't got a stay cable.","start":2270.625,"end":2275.425,"sentiment":"neutral","sentiment_score":-0.07392455140749614}],"sentiment":"neutral","sentiment_score":-0.01838678651704238,"num_words":13,"start":2252.22,"end":2275.425},{"sentences":[{"text":"No.","start":2275.425,"end":2275.925,"sentiment":"neutral","sentiment_score":-0.10796988010406494},{"text":"No.","start":2286.17,"end":2286.33,"sentiment":"neutral","sentiment_score":-0.17213642597198486},{"text":"Alright.","start":2286.33,"end":2286.83,"sentiment":"neutral","sentiment_score":-0.085540771484375},{"text":"What the hell?","start":2309.88,"end":2310.6199,"sentiment":"neutral","sentiment_score":-0.13600260516007742},{"text":"I'm trying to connect.","start":2440.7651,"end":2441.645,"sentiment":"neutral","sentiment_score":-0.029535391833633184}],"sentiment":"neutral","sentiment_score":-0.08917964603751898,"num_words":10,"start":2275.425,"end":2441.645},{"sentences":[{"text":"One 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sec.","start":2460.355,"end":2460.935,"sentiment":"neutral","sentiment_score":0.025550820864737034},{"text":"Chrome browser.","start":2461.875,"end":2462.5352,"sentiment":"neutral","sentiment_score":0.027915175072848797},{"text":"Mhmm.","start":2469.715,"end":2470.215,"sentiment":"neutral","sentiment_score":0.009309303015470505}],"sentiment":"neutral","sentiment_score":0.02028241714364604,"num_words":19,"start":2451.26,"end":2470.215},{"sentences":[{"text":"One moment.","start":2480.22,"end":2480.7798,"sentiment":"neutral","sentiment_score":-0.011381500400602818},{"text":"That was a bit too good.","start":2480.7798,"end":2481.5,"sentiment":"neutral","sentiment_score":-0.2716336597998937},{"text":"And did you need Chrome specifically?","start":2481.5,"end":2483.2,"sentiment":"neutral","sentiment_score":-0.05846989837785562},{"text":"Because this doesn't have Chrome.","start":2483.42,"end":2484.8599,"sentiment":"neutral","sentiment_score":-0.0931696817278862},{"text":"Is this Microsoft Edge?","start":2484.8599,"end":2486.88,"sentiment":"neutral","sentiment_score":-0.02263769321143627}],"sentiment":"neutral","sentiment_score":-0.11129493614577729,"num_words":23,"start":2480.22,"end":2486.88},{"sentences":[{"text":"That should be fine.","start":2489.655,"end":2490.375,"sentiment":"neutral","sentiment_score":0.1960122175514698},{"text":"I said, let me open up Microsoft Edge.","start":2490.375,"end":2492.475,"sentiment":"neutral","sentiment_score":0.0547812026925385},{"text":"Okay.","start":2496.615,"end":2497.115,"sentiment":"neutral","sentiment_score":0.030069123953580856},{"text":"Could you repeat that URL URL number again?","start":2497.3352,"end":2499.995,"sentiment":"neutral","sentiment_score":0.017392404843121767},{"text":"One nine two.","start":2501.8152,"end":2502.99,"sentiment":"neutral","sentiment_score":0.0019164445499579112}],"sentiment":"neutral","sentiment_score":0.05821900783727566,"num_words":24,"start":2489.655,"end":2502.99},{"sentences":[{"text":"Yep.","start":2504.59,"end":2505.09,"sentiment":"neutral","sentiment_score":0.007577979471534491},{"text":"Yep.","start":2508.99,"end":2509.49,"sentiment":"neutral","sentiment_score":0.00530972657725215},{"text":"ZipRec.","start":2514.19,"end":2514.69,"sentiment":"neutral","sentiment_score":0.012419146485626698},{"text":"Yep.","start":2514.83,"end":2515.15,"sentiment":"neutral","sentiment_score":0.015556919388473034},{"text":"And now it's asking me to log in.","start":2515.15,"end":2516.835,"sentiment":"neutral","sentiment_score":-0.0270683488342911}],"sentiment":"neutral","sentiment_score":-0.014640251562620202,"num_words":12,"start":2504.59,"end":2516.835},{"sentences":[{"text":"What's the password?","start":2517.395,"end":2518.535,"sentiment":"neutral","sentiment_score":-0.03528161905705929},{"text":"Yep.","start":2524.595,"end":2525.095,"sentiment":"neutral","sentiment_score":0.01257847435772419},{"text":"X.","start":2528.675,"end":2528.94,"sentiment":"neutral","sentiment_score":0.006479296833276749},{"text":"Yep.","start":2529.5,"end":2530.0,"sentiment":"neutral","sentiment_score":0.01268989872187376},{"text":"Yep.","start":2532.14,"end":2532.64,"sentiment":"neutral","sentiment_score":0.026031628251075745}],"sentiment":"neutral","sentiment_score":-0.006866508429603917,"num_words":7,"start":2517.395,"end":2532.64},{"sentences":[{"text":"Yep.","start":2538.94,"end":2539.18,"sentiment":"neutral","sentiment_score":0.01739152893424034},{"text":"Yep.","start":2539.18,"end":2539.68,"sentiment":"neutral","sentiment_score":0.015346532687544824},{"text":"It's 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you.","start":2605.605,"end":2606.505,"sentiment":"neutral","sentiment_score":0.05169373626510302}],"sentiment":"neutral","sentiment_score":-0.010767394084144722,"num_words":22,"start":2592.7998,"end":2606.505},{"sentences":[{"text":"Yep.","start":2626.0598,"end":2626.5598,"sentiment":"neutral","sentiment_score":0.09247469902038574},{"text":"Okay.","start":2645.6199,"end":2646.1199,"sentiment":"neutral","sentiment_score":0.04855634644627571},{"text":"Sure.","start":2670.73,"end":2671.23,"sentiment":"neutral","sentiment_score":0.06982924044132233},{"text":"Mhmm.","start":2722.235,"end":2722.735,"sentiment":"neutral","sentiment_score":0.0048843808472156525},{"text":"Yep.","start":2728.0698,"end":2728.5698,"sentiment":"neutral","sentiment_score":0.009078374132514}],"sentiment":"neutral","sentiment_score":0.044964608177542685,"num_words":5,"start":2626.0598,"end":2728.5698},{"sentences":[{"text":"Well, it did nothing.","start":2738.815,"end":2739.855,"sentiment":"neutral","sentiment_score":-0.09798458218574524},{"text":"It just saved, and then it came back.","start":2739.855,"end":2741.635,"sentiment":"neutral","sentiment_score":-0.06810510763898492},{"text":"Okay.","start":2748.975,"end":2749.475,"sentiment":"neutral","sentiment_score":0.04028256982564926},{"text":"I'm on the phone.","start":2762.24,"end":2763.2202,"sentiment":"neutral","sentiment_score":0.0328880725428462},{"text":"Yep.","start":2774.895,"end":2775.395,"sentiment":"neutral","sentiment_score":0.030147314071655273}],"sentiment":"neutral","sentiment_score":-0.040822056432565056,"num_words":18,"start":2738.815,"end":2775.395},{"sentences":[{"text":"Sure.","start":2782.83,"end":2783.33,"sentiment":"neutral","sentiment_score":0.08569866418838501},{"text":"Yep.","start":2799.665,"end":2800.165,"sentiment":"neutral","sentiment_score":0.116195909678936},{"text":"I just pressed go, and then now it's just connecting.","start":2800.385,"end":2802.965,"sentiment":"neutral","sentiment_score":0.10018521770834923},{"text":"Yeah.","start":2808.6099,"end":2809.1099,"sentiment":"neutral","sentiment_score":0.02213558740913868},{"text":"Just yeah.","start":2818.785,"end":2819.345,"sentiment":"neutral","sentiment_score":0.024834170006215572}],"sentiment":"neutral","sentiment_score":0.08503671189149221,"num_words":15,"start":2782.83,"end":2819.345},{"sentences":[{"text":"Me and my husband.","start":2819.345,"end":2820.145,"sentiment":"neutral","sentiment_score":0.03246336942538619},{"text":"Just two.","start":2820.145,"end":2820.885,"sentiment":"neutral","sentiment_score":0.026628336869180202},{"text":"Just one TV.","start":2823.5051,"end":2824.645,"sentiment":"neutral","sentiment_score":0.0064967408155401545},{"text":"No PlayStation.","start":2826.385,"end":2827.205,"sentiment":"neutral","sentiment_score":-0.0034648103173822165},{"text":"Yep.","start":2829.985,"end":2830.485,"sentiment":"neutral","sentiment_score":0.2595624327659607}],"sentiment":"neutral","sentiment_score":0.03793609883481016,"num_words":12,"start":2819.345,"end":2830.485},{"sentences":[{"text":"Okay.","start":2838.54,"end":2839.04,"sentiment":"neutral","sentiment_score":0.17397353053092957},{"text":"So it gave me a number.","start":2840.62,"end":2842.24,"sentiment":"neutral","sentiment_score":0.12857515985767046},{"text":"It gave me a reading.","start":2842.3,"end":2843.1802,"sentiment":"neutral","sentiment_score":0.08187559992074966},{"text":"Let me do another one.","start":2843.1802,"end":2844.4001,"sentiment":"neutral","sentiment_score":0.05303948149085045},{"text":"Is that good?","start":2850.125,"end":2851.105,"sentiment":"positive","sentiment_score":0.37280353903770447}],"sentiment":"neutral","sentiment_score":0.13692052569240332,"num_words":20,"start":2838.54,"end":2851.105},{"sentences":[{"text":"Oh, okay.","start":2852.7651,"end":2853.325,"sentiment":"neutral","sentiment_score":0.24193817377090454},{"text":"Good.","start":2853.325,"end":2853.825,"sentiment":"positive","sentiment_score":0.4028332233428955},{"text":"Alright.","start":2856.125,"end":2856.5251,"sentiment":"neutral","sentiment_score":0.24248139560222623},{"text":"Good.","start":2856.5251,"end":2857.0251,"sentiment":"neutral","sentiment_score":0.2581314742565155},{"text":"It's 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mom.","start":2880.125,"end":2881.1848,"sentiment":"neutral","sentiment_score":0.28086231152216595},{"text":"Oh, Dom.","start":2884.285,"end":2884.9248,"sentiment":"neutral","sentiment_score":0.0883040726184845},{"text":"Thank you, Dom.","start":2884.9248,"end":2885.7449,"sentiment":"neutral","sentiment_score":0.21722052494684854},{"text":"Just with the TV, I'm just one before I let you go.","start":2886.62,"end":2889.4202,"sentiment":"neutral","sentiment_score":0.13327437515060106},{"text":"Just confirming, should it be connected now?","start":2889.4202,"end":2892.48,"sentiment":"neutral","sentiment_score":0.12093953149659294}],"sentiment":"neutral","sentiment_score":0.15247132877508798,"num_words":27,"start":2880.125,"end":2892.48},{"sentences":[{"text":"Okay.","start":2899.74,"end":2900.06,"sentiment":"neutral","sentiment_score":0.05946844443678856},{"text":"Sure.","start":2900.06,"end":2900.46,"sentiment":"neutral","sentiment_score":0.07402800023555756},{"text":"Let me just go into the Internet.","start":2900.46,"end":2902.08,"sentiment":"neutral","sentiment_score":0.05490742144840104},{"text":"If I go to reconnect.","start":2911.175,"end":2912.635,"sentiment":"neutral","sentiment_score":-0.015137561410665513},{"text":"Yep.","start":2919.7,"end":2920.2,"sentiment":"neutral","sentiment_score":0.117315411567688}],"sentiment":"neutral","sentiment_score":0.037298399955034256,"num_words":15,"start":2899.74,"end":2920.2},{"sentences":[{"text":"Okay.","start":2924.66,"end":2925.16,"sentiment":"neutral","sentiment_score":0.11673322319984436},{"text":"Yep.","start":2925.22,"end":2925.72,"sentiment":"neutral","sentiment_score":0.11743497848510742},{"text":"Amazing.","start":2929.06,"end":2929.56,"sentiment":"positive","sentiment_score":0.5135217905044556},{"text":"That's that yes.","start":2929.6199,"end":2933.3552,"sentiment":"neutral","sentiment_score":0.22130119800567627},{"text":"Thank you so much, Tom.","start":2933.3552,"end":2934.475,"sentiment":"positive","sentiment_score":0.8118544578552246}],"sentiment":"positive","sentiment_score":0.4973514432256872,"num_words":11,"start":2924.66,"end":2934.475},{"sentences":[{"text":"Appreciate that.","start":2934.475,"end":2935.195,"sentiment":"positive","sentiment_score":0.7103343307971954},{"text":"I and I think you have Internet Internet is working fine, TV is working fine, and Netflix is getting connected.","start":2935.195,"end":2939.915,"sentiment":"neutral","sentiment_score":0.3322676341980696},{"text":"Oh, good.","start":2939.915,"end":2940.303,"sentiment":"positive","sentiment_score":0.6251311898231506},{"text":"Thank you so much.","start":2943.583,"end":2944.543,"sentiment":"positive","sentiment_score":0.7842526584863663},{"text":"Bye.","start":2944.543,"end":2944.783,"sentiment":"positive","sentiment_score":0.3836587369441986}],"sentiment":"positive","sentiment_score":0.4426535550376465,"num_words":29,"start":2934.475,"end":2944.783},{"sentences":[{"text":"You too.","start":2944.783,"end":2945.503,"sentiment":"neutral","sentiment_score":0.27624261379241943},{"text":"Bye.","start":2945.503,"end":2946.003,"sentiment":"neutral","sentiment_score":0.1619788110256195}],"sentiment":"neutral","sentiment_score":0.23815467953681946,"num_words":3,"start":2944.783,"end":2946.003}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Doing\n\nChannel 1: Hi. I'm calling to get a connection for my house, please, for\n\nChannel 0: Airtel.\n\nChannel 1: the home Internet.\n\nChannel 0: Yeah. Sure. You just came across to Airtel tech support. Can I just have your name?\n\nChannel 1: Yeah. Sure. It's Lavenia.\n\nChannel 0: Sorry. One second. So I just pulled up a piece of paper. Sorry.\n\nChannel 1: Mhmm.\n\nChannel 0: How do you spell your your name?\n\nChannel 1: L for Lima,\n\nChannel 0: Yep.\n\nChannel 1: a for apple,\n\nChannel 0: Yep.\n\nChannel 1: v for Venice,\n\nChannel 0: Yep.\n\nChannel 1: e for elephant,\n\nChannel 0: Yep.\n\nChannel 1: n for Nelly,\n\nChannel 0: Mhmm.\n\nChannel 1: y for yoyo, a for apple, a for apple.\n\nChannel 0: La Venia.\n\nChannel 1: Yes. That's right.\n\nChannel 0: What what what's that? That sounds Spanish or something.\n\nChannel 1: No. It's Indian.\n\nChannel 0: I was close. Alright? One second. And what's the address?\n\nChannel 1: It's Unit 313.\n\nChannel 0: Unit 3 Slash 13. Yep.\n\nChannel 1: 313 and then Slash 43.\n\nChannel 0: Oh, hang on. Sorry. Unit 313\n\nChannel 1: One three. Yep.\n\nChannel 0: Slash\n\nChannel 1: Three hundred and\n\nChannel 0: 40\n\nChannel 1: thirty.\n\nChannel 0: 3.\n\nChannel 1: 43. Yep. Arthur, A R T H U R, Arthur Blakely Way.\n\nChannel 0: You're going too fast. I'm\n\nChannel 1: A\n\nChannel 0: going I r this is tech\n\nChannel 1: r\n\nChannel 0: support, not secretary.\n\nChannel 1: sorry. A\n\nChannel 0: I\n\nChannel 1: r\n\nChannel 0: r\n\nChannel 1: t h u\n\nChannel 0: a r e h u r,\n\nChannel 1: R\n\nChannel 0: is\n\nChannel 1: no.\n\nChannel 0: it?\n\nChannel 1: Like king king Arthur. Like king Arthur\n\nChannel 0: Oh,\n\nChannel 1: Arthur.\n\nChannel 0: Arthur. Sorry. A\n\nChannel 1: Yes.\n\nChannel 0: R T H U R. Yep.\n\nChannel 1: Yep. Space\n\nChannel 0: Arthur's\n\nChannel 1: Blakely Blakely, B L A K E.\n\nChannel 0: like Is\n\nChannel 1: B\n\nChannel 0: that\n\nChannel 1: l\n\nChannel 0: is this\n\nChannel 1: a\n\nChannel 0: Alunum Networks\n\nChannel 1: I\n\nChannel 0: or Super\n\nChannel 1: I think\n\nChannel 0: Networks?\n\nChannel 1: it's super network super network.\n\nChannel 0: Oh, it's a Super Networks. Alright.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Let me just check something. Hang on a sec. So it is 43 Arthur. Right?\n\nChannel 1: That's right. Arthur Blakely Way, Coombs.\n\nChannel 0: Oh, there it is. It's super neat. Wow. That must it must be a new building or something.\n\nChannel 1: It is a new building. Yep. Delray.\n\nChannel 0: Alright. Okay. So do you know what plan you're after more or less?\n\nChannel 1: Yeah. Just the basic one. I think I you have the Super FiberBoost, the $25.10.\n\nChannel 0: Yeah. Yeah. Yeah. Yeah. Yeah.\n\nThat that's the one. Alright. I'm just gonna alright. Add you on.\n\nChannel 1: Yep.\n\nChannel 0: Add you on as Lavinia.\n\nChannel 1: Yes. That's it.\n\nChannel 0: Lavinia, y, double Surname? How do you spell your surname?\n\nChannel 1: It's a long one. S e l.\n\nChannel 0: I love sorry. It's just that yesterday, I had somebody from your country sign up as right there, and you guys it's a very long one. Because I remember years ago, the Greeks, they used to have a very long\n\nChannel 1: Oh,\n\nChannel 0: surname.\n\nChannel 1: yes. They do have\n\nChannel 0: But\n\nChannel 1: very\n\nChannel 0: you\n\nChannel 1: long\n\nChannel 0: you guys\n\nChannel 1: surname.\n\nChannel 0: you guys beat them by a long shot. Okay. S e l\n\nChannel 1: V a\n\nChannel 0: v a. Yep.\n\nChannel 1: r a\n\nChannel 0: V a r a. Yep.\n\nChannel 1: j a h. So\n\nChannel 0: Sorry?\n\nChannel 1: just what? J a h like Maharaja, r a\n\nChannel 0: It's\n\nChannel 1: j a h.\n\nChannel 0: it's not that that long.\n\nChannel 1: Yep.\n\nChannel 0: So spell that s e l\n\nChannel 1: Yep.\n\nChannel 0: v a r\n\nChannel 1: Yep.\n\nChannel 0: R A J A H.\n\nChannel 1: Yes. That's right.\n\nChannel 0: It's not that long. Oh my god. Well, I had some great fun. They used to have about seven I think I think the logo song was about 22 letters or something\n\nChannel 1: Oh,\n\nChannel 0: like that.\n\nChannel 1: wow. That's\n\nChannel 0: Okay.\n\nChannel 1: a long\n\nChannel 0: Your best\n\nChannel 1: one.\n\nChannel 0: email address, please, Lavanya.\n\nChannel 1: Yep. So it's just my first okay. V e n y a, just one a.\n\nChannel 0: V e n y a\n\nChannel 1: Yes. Underscore ninety three\n\nChannel 0: underscore ninety three. Yep.\n\nChannel 1: @y7mail.com.\n\nChannel 0: Y zero seven nine. That's a new one, is it?\n\nChannel 1: Yes. The new one. Yep.\n\nChannel 0: Okay. And your best contact number, please?\n\nChannel 1: The one number\n\nChannel 0: The one\n\nChannel 1: you're\n\nChannel 0: on\n\nChannel 1: on\n\nChannel 0: the screen?\n\nChannel 1: on? Yes.\n\nChannel 0: O\n\nChannel 1: The\n\nChannel 0: 43\n\nChannel 1: one on\n\nChannel 0: 1.\n\nChannel 1: the screen.\n\nChannel 0: Is it? 4\n\nChannel 1: Yes.\n\nChannel 0: 31095785. Yeah? Alright. And date of birth, I need your date of birth and ID. So when you ring up, we have\n\nChannel 1: Yep.\n\nChannel 0: to verify you\n\nChannel 1: Yep.\n\nChannel 0: to make sure that you're the right person. So date of birth, please.\n\nChannel 1: January 31\n\nChannel 0: Yep.\n\nChannel 1: 1993.\n\nChannel 0: You're still a young one. Oh my god. That's so good. And your ID, what are we gonna use? Driver's license, passport, or Medicare card?\n\nChannel 1: Let's go with Medicare. My license is still at Queen Flame 1. I'll give you my Medicare card.\n\nChannel 0: It doesn't really matter as long as Medicare. Yeah. That'll do. Yep. Number?\n\nChannel 1: Okay. One second. Let me pull up the number. 6266\n\nChannel 0: Six two six six. Yep.\n\nChannel 1: 72250.\n\nChannel 0: Seven, double two, 50. Beautiful. And the and now I need the full address again, which is Unit 313 Slash\n\nChannel 1: Yep.\n\nChannel 0: 43\n\nChannel 1: Yep.\n\nChannel 0: Arthur\n\nChannel 1: Yep.\n\nChannel 0: Arthur Arthur Blakely.\n\nChannel 1: Yes. Way.\n\nChannel 0: Oops. Shannon Blakely Blakely Way. And what's the ZIP code there or the postcode?\n\nChannel 1: 2611.\n\nChannel 0: 2611. And the area?\n\nChannel 1: Coombs.\n\nChannel 0: Coombs.\n\nChannel 1: COO MBS.\n\nChannel 0: And that's in the ACT, the Australian capital city, Canberra,\n\nChannel 1: That's it. That's\n\nChannel 0: one\n\nChannel 1: it. Yeah.\n\nChannel 0: of the best places in Australia.\n\nChannel 1: Yep.\n\nChannel 0: Alright. Now do you have a specific name for a portal ID login?\n\nChannel 1: No. I don't have any. You can use my name.\n\nChannel 0: Okay. So I'll be I'll just put down there Lavinia with a capital l. Paste zero zero seven. And the password will be just 12345678, and you can always change it\n\nChannel 1: Okay.\n\nChannel 0: when you when you log in. Alright? So\n\nChannel 1: Yep.\n\nChannel 0: let's just double check everything. Lavenia Salvaraja?\n\nChannel 1: Sir, the raja. Yes.\n\nChannel 0: Salvaraja. Sorry. I used the because I speak Spanish\n\nChannel 1: Yep.\n\nChannel 0: as well.\n\nChannel 1: Spanish.\n\nChannel 0: Sorry.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. The email is vena_93@y7mail.com. Vena, v e n y a, underscore nine three\n\nChannel 1: Yes.\n\nChannel 0: at, y for yellow, seven mail\n\nChannel 1: Yep.\n\nChannel 0: dot com. Yeah?\n\nChannel 1: That's it. Yep.\n\nChannel 0: Okay. My mobile number is 0431095785.\n\nChannel 1: Yes.\n\nChannel 0: Date of birth, thirty first of the first nineteen ninety three. Medicare card, 6266,\n\nChannel 1: Yep.\n\nChannel 0: 7Double\n\nChannel 1: Yep.\n\nChannel 0: 250. And last but not least, the address is Unit 31343 Arthur Blakely Way, Coombs 2611, A C T. Yeah?\n\nChannel 1: Yep. Yes. That's it.\n\nChannel 0: Alright. And we're going for the 25 plan. Right? Now\n\nChannel 1: Yep.\n\nChannel 0: noncontract, twelve months or twenty four months? Noncontract is a $45 connection fee. You use your own router if you got one, or we can sell you one. If\n\nChannel 1: Yep.\n\nChannel 0: you go on a twelve month contract, we send you out a free router, which is a AX 1,800, but we're out of stock. We've only got the AX 3,000, which is the next one up. So you got one of those for free, which we normally give it out for the twenty four months. But if you got it twenty four months, you get also a free route and a free holiday accommodation voucher valued between $2,500 for two adults and two children up to the age of 12. Over a 101 different destinations around the world.\n\nUp to you.\n\nChannel 1: No. We have already got our router, so I'll just go the noncontract one.\n\nChannel 0: Non contact. Okay. Not a problem. Where are we? Alright.\n\nSo you won't you won't receive an invoice today. You'll receive a pro rata re invoice for the next month. Okay?\n\nChannel 1: Okay. Sure.\n\nChannel 0: Just preparing all this for you.\n\nChannel 1: Mhmm.\n\nChannel 0: Now the activation doesn't take too long. So once I finish this, you will receive a text that'll give you the credentials\n\nChannel 1: Yep.\n\nChannel 0: to log in to your router interface. Select the triple POE, put them in,\n\nChannel 1: Mhmm.\n\nChannel 0: Save. Blah blah blah. What you have to do, and that's it. Your service will come up straight away.\n\nChannel 1: Okay. Sure.\n\nChannel 0: How's that?\n\nChannel 1: Perfect. Sounds good.\n\nChannel 0: That's good. You know what they say? If you're happy, we're happy.\n\nChannel 1: Yeah.\n\nChannel 0: And it's Super Network, so I'll just double check that. 83. How's your weekend?\n\nChannel 1: We've just moved to Canberra. So, yeah, that's how we've done.\n\nChannel 0: Oh, where where from?\n\nChannel 1: We're from Queensland, Brisbane.\n\nChannel 0: Oh my god. You moved from Queensland to Canberra. Queensland is much better.\n\nChannel 1: No. Canberra is\n\nChannel 0: Yes.\n\nChannel 1: much\n\nChannel 0: It\n\nChannel 1: better.\n\nChannel 0: is. It's beautiful weather there. Nice beach. Where about you in Queensland, were you?\n\nChannel 1: We were in in Brisbane itself, so it's, like, half an hour away from one of the suburbs in the Brisbane.\n\nChannel 0: Oh, you're brilliant. Because I lived on the Gold Coast for about\n\nChannel 1: Oh, go go\n\nChannel 0: nine\n\nChannel 1: skiing.\n\nChannel 0: years. That was beautiful. But this is back a long time ago. And last time I last time I went to the Gold Coast, I couldn't believe how much it's grown. Oh my god.\n\nSo many people there. Alright. So I've now I've activated your\n\nChannel 1: Yep.\n\nChannel 0: account.\n\nChannel 1: Yep.\n\nChannel 0: You'll receive your account login details from the accounts team possibly\n\nChannel 1: Okay.\n\nChannel 0: today, sometime today or tomorrow, but your services will be activated in the next ten minutes.\n\nChannel 1: Okay.\n\nChannel 0: So you will receive a text. And\n\nChannel 1: Yep.\n\nChannel 0: on this before hang on. Let me just check something here.\n\nChannel 1: Yep.\n\nChannel 0: 43 Blakely Way Coombs, and the unit number was 313, wasn't it?\n\nChannel 1: Yep.\n\nChannel 0: 313. Okay. So that's available. Very good. Next.\n\nIt was a '25 van, was it?\n\nChannel 1: The\n\nChannel 0: Yeah.\n\nChannel 1: '20\n\nChannel 0: It was.\n\nChannel 1: '5 by yeah.\n\nChannel 0: Yep.\n\nChannel 1: '25 by 10. I'll start off with that first. If we need to upgrade, they'll they'll\n\nChannel 0: Yeah.\n\nChannel 1: call\n\nChannel 0: Yeah. We\n\nChannel 1: me.\n\nChannel 0: upgrade\n\nChannel 1: Mhmm.\n\nChannel 0: for free. Not a not a problem. We\n\nChannel 1: Yeah.\n\nChannel 0: don't\n\nChannel 1: It's not\n\nChannel 0: we don't charge the extra\n\nChannel 1: so\n\nChannel 0: 30\n\nChannel 1: you're\n\nChannel 0: bucks\n\nChannel 1: doing\n\nChannel 0: either.\n\nChannel 1: the one month free and then the six months 15% off. Yeah? That's what's on\n\nChannel 0: No.\n\nChannel 1: the website?\n\nChannel 0: The the six months is coming off. It was supposed to be off last week. So I'll just spoke to the IT guy. We don't do any we're not doing any six months because we've we've run out of routers for the six months,\n\nChannel 1: Mhmm.\n\nChannel 0: and I'm not sure if they're gonna do it again.\n\nChannel 1: So what is our what is my current plan now? Because that's what on your website I can see here. Stream movies less 15% for six months, and you get one month\n\nChannel 0: Yeah.\n\nChannel 1: free.\n\nChannel 0: Yeah. But that's if you go on a contract. If you go\n\nChannel 1: Oh,\n\nChannel 0: on a noncontract,\n\nChannel 1: okay.\n\nChannel 0: you don't get those privileges.\n\nChannel 1: So what am I getting? One month free or no one month free?\n\nChannel 0: If you go on a noncontract, there's no privileges.\n\nChannel 1: Okay. So $59 a month.\n\nChannel 0: Yeah. Sorry. It's look. I'll have a word to to Super Networks. If they say, yeah, give her a month free, we'll give it to you.\n\nChannel 1: Okay.\n\nChannel 0: Because it's it's not just it doesn't just depend on us. On the promotions\n\nChannel 1: Yep.\n\nChannel 0: that we give you, we're giving you the 15% discount\n\nChannel 1: Yep. Yep.\n\nChannel 0: for six months if you go on a six well, six months don't don't they don't well, they're taking they're supposed to take it off, so it's not there anymore. So I can't offer you that one. I do apologize. So I just spoke to the IT guy now, mate. It needs to come off, so it'll probably be off on the next, I don't know, maybe ten minutes.\n\nBut if\n\nChannel 1: Okay.\n\nChannel 0: you go on a twelve months contract, you get your month free, and you get 15% for the first six months. So I'm gonna ask you a question. Are you renting or you're buying where you are?\n\nChannel 1: We're renting at the moment.\n\nChannel 0: How long are you gonna be there for?\n\nChannel 1: For one year. Maybe we should\n\nChannel 0: Well,\n\nChannel 1: do\n\nChannel 0: then,\n\nChannel 1: the one year contract then.\n\nChannel 0: you know, it's going to twelve months, man. What's wrong with you? You get you get three month free, 16% discount. We can send you out a free router if you want in case the one that you have doesn't work, and that's it.\n\nChannel 1: Okay. Alright then. Yeah. Let's do that.\n\nChannel 0: Oh my god. Come on. It's so alright. I'll get that all organized for you. So, I mean, we can send you out a free router.\n\nThat's fine. If you want the free router,\n\nChannel 1: Yep. Yep.\n\nChannel 0: we can send you out a free router. But if you already got a router and it's gonna work, well, you don't I mean, it's up to you anyway.\n\nChannel 1: Yeah.\n\nChannel 0: What\n\nChannel 1: Yeah.\n\nChannel 0: router do you have just in case?\n\nChannel 1: I think it's the link. Something link. I forgot the\n\nChannel 0: TP\n\nChannel 1: name.\n\nChannel 0: Link?\n\nChannel 1: Yeah. Yeah. Yeah. TP link. Yep.\n\nChannel 0: And where were you using it before? In the other apartment?\n\nChannel 1: Yes. That's it from Queensland. Yep.\n\nChannel 0: Okay. The one in Queensland, was it a NBN plan? Do you know? Or was it some\n\nChannel 1: No.\n\nChannel 0: other\n\nChannel 1: No. No. It was normal plan.\n\nChannel 0: who were you with? Which provider?\n\nChannel 1: The one I was with in TPG, I think.\n\nChannel 0: Okay. So it would have been an NBN plan. Yeah. Because do you have that router with you?\n\nChannel 1: Yeah. Let me just grab it. One sec.\n\nChannel 0: Yeah. I need you to I need yeah. Because if that's a VDSLR router, it's not gonna work. And we'll we're more than happy to send you out a free one. That's not a problem.\n\nSo you've got okay. Alright. So you should have a little white box on the wall somewhere.\n\nChannel 1: Okay. So I'm I'm not I don't know where is the box now. So I was gonna ask you to send me the free one, and I'll just select mine and see if it works. If it works, if it works, if not, I'll have your I'll use your router.\n\nChannel 0: Okay. Now in your apartment, you show the little white box somewhere\n\nChannel 1: White box somewhere.\n\nChannel 0: on the wall on the wall. That's your NTD box. Your it's like the NBN box,\n\nChannel 1: Okay.\n\nChannel 0: but this is a top of NBN box that super networks use. It's a little white box. It'll have micro tick, a little blue label on it. It'll pop you have an Ethernet cable hanging out from the right hand side. If not, we need to plug one in there.\n\nChannel 1: Okay. That's good.\n\nChannel 0: Because your service is already active now. So I can help you get connected if\n\nChannel 1: Let Let me just see where that box. One moment.\n\nChannel 0: it's probably normally where all the electricity stuff is.\n\nChannel 1: Oh, no. Yep. Let me see.\n\nChannel 0: It'll have it'll have, like, a little white micro ticked\n\nChannel 1: Okay. Hold\n\nChannel 0: box.\n\nChannel 1: on. Yeah. I mean, but this\n\nChannel 0: Sorry. I can't hear you properly.\n\nChannel 1: Could you could you just repeat that to my husband? One moment.\n\nChannel 0: It's a little white micro tick box. It's where the electricity is. Normally, around this somewhere, you'll see a little white box with a blue tag on it, and then it'll have an Ethernet cable hanging out on the right hand side of it.\n\nChannel 1: Not too sure. I I can see a little extension near the TV one where I can put it put put on the\n\nChannel 0: Do you have WhatsApp?\n\nChannel 1: I do have WhatsApp. Yes.\n\nChannel 0: Okay. I think what I'll do is I'll communicate with you on WhatsApp.\n\nChannel 1: Yep.\n\nChannel 0: That way, you can send me a quick photo of it.\n\nChannel 1: Yep. Quick. Yeah. That would be good.\n\nChannel 0: 431895785. Okay. There we have okay. I'm just gonna send that to your WhatsApp, please.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Send a photo. So send me a photo of what you see on the wall.\n\nChannel 1: Yep. Then there's another one up here as well. I don't know what it is. This is the one that you offer. I sent you the photos.\n\nChannel 0: No. That's not it. That's that's for you. No. No.\n\nThat's it's gonna be somewhere else. I'll send you a photo of what it looks like. Hang on.\n\nChannel 1: Okay.\n\nChannel 0: Where have I got one? Let's have a look. I think that one there. Now that's Linham Network. It said with Chowager.\n\nOh, hang on. I don't know where it's where are we here with? Oh, you found it? The little white one? Okay.\n\nYeah. Yeah. That'll be good if you could. Okay. I'm just gonna send you a photo of what it should look like.\n\nChannel 1: Yep.\n\nChannel 0: There it is. Alright. That's a video. Come on. Okay.\n\nHere it is. And dot a copy copy copy. This is what you should be looking at.\n\nChannel 1: Yeah. That's\n\nChannel 0: That's the\n\nChannel 1: it.\n\nChannel 0: box you're you're gonna have on the wall, that white one?\n\nChannel 1: I don't think I've seen anything like this in here.\n\nChannel 0: Or you got an a x 15 oh, no. That's VDSL, a DSL. Well, that's a bloody good Wi Fi router. If we can get that to work no. But today, it's 1,500.\n\nIt's better than the one that we're sending you on that one.\n\nChannel 1: Oh, So we\n\nChannel 0: Not\n\nChannel 1: can that's fine. Right? The one\n\nChannel 0: yeah.\n\nChannel 1: we\n\nChannel 0: Yeah.\n\nChannel 1: have?\n\nChannel 0: We should. Yeah. Yeah. Let's use that one. Let's yeah.\n\nHave you did you get the photo I sent you?\n\nChannel 1: I can see the photo, but one moment. I haven't\n\nChannel 0: No.\n\nChannel 1: seen anything.\n\nChannel 0: I I just sent you the the photo of the box on the wall that you should have.\n\nChannel 1: Okay. I think I found it. Yes. It's here.\n\nChannel 0: Okay. Can you send me a photo of it?\n\nChannel 1: Yep.\n\nChannel 0: And take the router out of the box\n\nChannel 1: Yep.\n\nChannel 0: and and send me a photo at the back of it where all the cables go in. Yeah.\n\nChannel 1: Yes.\n\nChannel 0: That's it.\n\nChannel 1: One\n\nChannel 0: You\n\nChannel 1: second.\n\nChannel 0: got that yellow cable that's coming down. Where's that plugged into? So\n\nChannel 1: The\n\nChannel 0: you got,\n\nChannel 1: yellow cable.\n\nChannel 0: yeah, you got the yellow ones plugged into the box. Where's the other one plugged into?\n\nChannel 1: Yeah. No. It's plugged on to this one. Yeah. I'll show you.\n\nChannel 0: Yeah. Send me a photo, please. Oh my god. Tables everywhere. Okay.\n\nSo you got the yellow one. Okay. So that yellow one's going up in the wall. The trouble is we're not we're not sure if that slot goes to the living room or where it it doesn't say, does it?\n\nChannel 1: It doesn't, but I'm I'm assuming it should be to the living because that's what the previous tenant must\n\nChannel 0: Okay.\n\nChannel 1: have been\n\nChannel 0: So\n\nChannel 1: using.\n\nChannel 0: let's\n\nChannel 1: Right?\n\nChannel 0: let's go let's go to the alright. Send me a photo of your router, please.\n\nChannel 1: Yeah.\n\nChannel 0: So I want the photo where the cable's plugged into, and underneath it, there's a sticker somewhere. Now the the other side the other side, you\n\nChannel 1: Yeah.\n\nChannel 0: show\n\nChannel 1: That's\n\nChannel 0: me the front. I need to see where the cable's\n\nChannel 1: it.\n\nChannel 0: plugged into at the back.\n\nChannel 1: Yep. Wash and poop.\n\nChannel 0: That's better. Alright.\n\nChannel 1: Do\n\nChannel 0: So let's go to the living room. Have you got a spare Ethernet cable?\n\nChannel 1: I like the yellow one again? Is it the same yellow one?\n\nChannel 0: You got you got you got a spare one like that?\n\nChannel 1: I've got the yellow one. It all came in the same box, the router box.\n\nChannel 0: Okay. So one end, you plug into the wall in the living\n\nChannel 1: Okay.\n\nChannel 0: room, and the other one, you plug it into the blue slot.\n\nChannel 1: Okay. So I'm going back to the\n\nChannel 0: We're in\n\nChannel 1: I'm\n\nChannel 0: the\n\nChannel 1: going\n\nChannel 0: living\n\nChannel 1: up\n\nChannel 0: room now. Right?\n\nChannel 1: let me let me get you. So I'm going back to the same wall that I showed you, this wall, and then I'm plugging this yellow one to one of these yellow slots is in.\n\nChannel 0: No. No. Where are you now? Where the little white boxes or the living room where the TV is?\n\nChannel 1: I'm I'm gonna be where the TV is. I'm\n\nChannel 0: Well,\n\nChannel 1: at the\n\nChannel 0: that's\n\nChannel 1: TV.\n\nChannel 0: where\n\nChannel 1: Yes.\n\nChannel 0: I want you to go. I want\n\nChannel 1: Okay.\n\nChannel 0: you to take the router there and the yellow cable. Don't touch anything with the\n\nChannel 1: Oh,\n\nChannel 0: white\n\nChannel 1: right.\n\nChannel 0: box.\n\nChannel 1: I understand now. Okay. So putting on putting it onto the wall. Yep. And then the other one goes to the blue one.\n\nChannel 0: Yeah. Just send me a photo how you've done that, please.\n\nChannel 1: Yep.\n\nChannel 0: Now do you\n\nChannel 1: I have\n\nChannel 0: have\n\nChannel 1: a laptop. Yes.\n\nChannel 0: a laptop?\n\nChannel 1: Is that right?\n\nChannel 0: Yeah. Yeah. Yeah. I yep. I can't.\n\nCan you send me a better photo of that sticker? Because I it's a little bit blurry. I can't see it properly.\n\nChannel 1: Of the sticker here. Wait one\n\nChannel 0: Yeah. Just just the sticker will do. It doesn't have to be the whole router. Oh, there it is. Okay.\n\nGot it. Got it. Got it. Alright.\n\nChannel 1: sec.\n\nChannel 0: So you got a laptop?\n\nChannel 1: I have a laptop. Yep.\n\nChannel 0: Is it Windows or Apple?\n\nChannel 1: Windows.\n\nChannel 0: Oh, beautiful. Can you actually put a cable to it or no? Ethernet cable? Can you plug one into the or no?\n\nChannel 1: I should be able to.\n\nChannel 0: Well, does it have a Ethernet slot on your router?\n\nChannel 1: Uh-huh. Let me have it. One\n\nChannel 0: It should be the same type of slot as the\n\nChannel 1: sec.\n\nChannel 0: Ethernet\n\nChannel 1: Yeah. It can go through a payment.\n\nChannel 0: cable.\n\nChannel 1: One\n\nChannel 0: Do you have do you have another spare cable?\n\nChannel 1: second. I'm checking the box. One moment.\n\nChannel 0: In the box, you'll only have one.\n\nChannel 1: No. Just the one then.\n\nChannel 0: Yeah. Yeah. Let me have a look at something. There's no spare cables anywhere. Alright.\n\nSo anyway alright. No. That's fine. So what I want you to do now is open up your Chrome on your laptop and\n\nChannel 1: Yep.\n\nChannel 0: make sure you're connected to the is the hang on. Make sure you put power to the router, please. Connect it up to the power.\n\nChannel 1: Yeah. I've done the power power connection.\n\nChannel 0: All\n\nChannel 1: So\n\nChannel 0: all\n\nChannel 1: now\n\nChannel 0: the all the lights are on?\n\nChannel 1: The lights are turning turning on. Yes. They are going on one by one.\n\nChannel 0: Okay. So once they're all on, open up your laptop and connect to the Wi Fi of that router, please. I love WhatsApp. It's just absolutely so sufficient.\n\nChannel 1: Oh, yeah.\n\nChannel 0: It's\n\nChannel 1: Much\n\nChannel 0: very\n\nChannel 1: much\n\nChannel 0: easy\n\nChannel 1: easier.\n\nChannel 0: to communicate and do things that just double\n\nChannel 1: Yep. Sorry. Just give me a second. My my laptop is just turning on.\n\nChannel 0: Yep. Hey. No problem. Take your turn.\n\nChannel 1: It's taking a while for my laptop. One moment.\n\nChannel 0: Sorry?\n\nChannel 1: Sorry. My laptop is just taking some time. It's doing some random update now.\n\nChannel 0: No. That\n\nChannel 1: Out\n\nChannel 0: that's alright. No worries. That's alright. It happens\n\nChannel 1: of\n\nChannel 0: it happens to me too. When I open it, I feel I'm breaking them. That's all good.\n\nChannel 1: yes.\n\nChannel 0: You know what they say? Patience is a virtue.\n\nChannel 1: But it is so virtue indeed.\n\nChannel 0: Do you work from home?\n\nChannel 1: I am not working at the moment. My husband, was\n\nChannel 0: I'll let him work. You stay home and get the houseplant.\n\nChannel 1: Yep.\n\nChannel 0: I'm just joking.\n\nChannel 1: With the password, is it the default password? That's the one that we should be putting in inputting it, right, for the password?\n\nChannel 0: Hang on a sec. Let let me\n\nChannel 1: Oh\n\nChannel 0: have a\n\nChannel 1: oh, I think it's a Wi Fi password. This RC\n\nChannel 0: look. Yeah.\n\nChannel 1: 7.\n\nChannel 0: The Wi Fi password is let me have a look. Okay. Wi Fi password is oh, there you go. Wi Fi password. It's RC7 oh, due to plug.\n\nWrong one. So the Wi Fi name is BA2C3A,\n\nChannel 1: Yep. Yep. Correct.\n\nChannel 0: and the Wi Fi password on the sticker is just underneath that sticker. Just underneath that.\n\nChannel 1: Yep. Yep. The RC7PT. Right?\n\nChannel 0: Yeah. That's the password. We'll change that and put some more I don't know. That's a long password. Why does it say wrong?\n\nMake sure it's capital letters. Use capital letters because\n\nChannel 1: I see.\n\nChannel 0: it's cases.\n\nChannel 1: Yes. Yes. Yes. I can't reach the Internet right now. I already know that.\n\nRC7. Is Airtel the most common one used here in Canberra? Or\n\nChannel 0: Yes. We're the best.\n\nChannel 1: they're the best. Okay.\n\nChannel 0: Well, I'll tell you why we're the best because we've got our own data centers,\n\nChannel 1: Yep.\n\nChannel 0: and we give you direct IP transit. It's not a layer three. It's a layer two.\n\nChannel 1: Alright.\n\nChannel 0: So\n\nChannel 1: I\n\nChannel 0: we give you direct IP transit. We have\n\nChannel 1: Mhmm.\n\nChannel 0: our engineers that direct the IP transit, and we have engineers that direct all the networking that goes through the super networks.\n\nChannel 1: I see.\n\nChannel 0: So if you have a fault, we're able to resolve your fault from our end pretty much in an instant. If it's a network fault, then we've gotta send out a an email to Super Networks.\n\nChannel 1: Yep. So now you've already connected the Internet to our our property. Right? It's already now connected.\n\nChannel 0: Yeah.\n\nChannel 1: Right?\n\nChannel 0: Yeah. Your services is ready to go. We're just waiting for you now\n\nChannel 1: Yep.\n\nChannel 0: to whatever you gotta do, connect to the Wi Fi, open up your Chrome, log in to the router,\n\nChannel 1: Yep.\n\nChannel 0: and put in the credentials, and that's it.\n\nChannel 1: Yep. Yep. So what I'm doing is I'm actually connecting to my TV because that's a bit quicker. My laptop is taking ages. So what I'm doing is putting in the password.\n\nIf it connects, then it's all good. Give me one second.\n\nChannel 0: Well, connect to the password. But how are you gonna log in to the you can't use a t a TV for this. It's not gonna work.\n\nChannel 1: Oh, is it? Okay.\n\nChannel 0: No.\n\nChannel 1: So then\n\nChannel 0: No.\n\nChannel 1: I'll\n\nChannel 0: I\n\nChannel 1: just\n\nChannel 0: mean,\n\nChannel 1: wait\n\nChannel 0: because\n\nChannel 1: for the laptop.\n\nChannel 0: TV will only use the Wi Fi, but your your we we've gotta provision your router first.\n\nChannel 1: I see.\n\nChannel 0: Yeah. No. We can't. Yeah. No.\n\nJust wait wait wait wait for your router. No problems.\n\nChannel 1: Okay.\n\nChannel 0: You just I mean, if you wanna, I can keep talking to you or hang up and just text me when\n\nChannel 1: Okay.\n\nChannel 0: you're ready to go.\n\nChannel 1: Alright. Let's say 30% computers on. So give me another I think it's 70% more.\n\nChannel 0: Alright. So when you're ready, just text me. Alright?\n\nChannel 1: Yeah. Sure. I'll text you in the WhatsApp.\n\nChannel 0: Yeah. Please. Yeah.\n\nChannel 1: You know something? It says connected successfully on the TV. It says I'm connected to the TV now, but no.\n\nChannel 0: Yeah. But\n\nChannel 1: But\n\nChannel 0: you're\n\nChannel 1: it\n\nChannel 0: connected\n\nChannel 1: says\n\nChannel 0: to the Wi Fi, not to the Internet.\n\nChannel 1: that's it. Correct. But it says no Internet. Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Alright. I'll do it then. Thank you. I'll call you back in once it's done.\n\nChannel 0: Yeah. When you're ready. No problem. Thank you.\n\nChannel 1: Okay. Bye. Sorry. Are you good?\n\nChannel 0: Yep. Hang on. I'm just gonna\n\nChannel 1: It's\n\nChannel 0: call\n\nChannel 1: saying\n\nChannel 0: Matthew.\n\nChannel 1: it's saying 100%. It's saying 100%. I think it's get getting connected now. I mean, my my computer my computer is getting\n\nChannel 0: Alright.\n\nChannel 1: sent.\n\nChannel 0: Let me know when you connected to the Wi Fi.\n\nChannel 1: Alright. Okay.\n\nChannel 0: Yep.\n\nChannel 1: Are you there? Just a quick question now. The yeah. I'll just show you a photo of what has happened. And tell me could you just tell me I've got the laptop up and running.\n\nSo what what am I doing again? Just remind me again. So I've got the\n\nChannel 0: Okay. Now open up your Wi Fi and connect to the Wi Fi of your router.\n\nChannel 1: one moment.\n\nChannel 0: That way we can communicate with the router.\n\nChannel 1: So am I am I just doing a am I connecting with the wire, the yellow wire, or just putting input input the Wi Fi and and the password into the laptop? Is that what am I is that what am I doing?\n\nChannel 0: Okay. You need to connect to the Wi Fi of your black router.\n\nChannel 1: The yellow with the yellow wire connected to the laptop?\n\nChannel 0: No. You\n\nChannel 1: No.\n\nChannel 0: need to connect to the Wi Fi from your laptop to your router. You know how you connected to the Wi Fi with your TV?\n\nChannel 1: Yes. Just exactly like that.\n\nChannel 0: Yeah. The same thing with your laptop.\n\nChannel 1: Okay.\n\nChannel 0: But you haven't got a spare cable, you said?\n\nChannel 1: I haven't got\n\nChannel 0: You haven't got a\n\nChannel 1: a\n\nChannel 0: spare cable?\n\nChannel 1: stay cable. No.\n\nChannel 0: Yeah. So you need to connect to the Wi Fi, please, with your repair laptop. Once you do, let me know.\n\nChannel 1: No. Alright. What the hell?\n\nChannel 0: Are you able to connect?\n\nChannel 1: I'm trying to connect. One moment. One\n\nChannel 0: Oh, okay,\n\nChannel 1: moment.\n\nChannel 0: sir. You got the password. Remember what the password is. Yeah?\n\nChannel 1: Yes. It's AllConnect yeah. I've done I'm connecting it now. So I think it already has had the password in the full.\n\nChannel 0: Okay. Now\n\nChannel 1: So\n\nChannel 0: what I need you to do is open up your Chrome browser.\n\nChannel 1: okay. One sec. Chrome browser.\n\nChannel 0: And up the top there in your URL, not in your search engine, your URL,\n\nChannel 1: Mhmm.\n\nChannel 0: I need you to type in there 192Dot168Dot1Dot1, and then press enter.\n\nChannel 1: One moment. That was a bit too good. And did you need Chrome specifically? Because this doesn't have Chrome. Is this Microsoft Edge?\n\nChannel 0: Oh, that should do it. Yeah.\n\nChannel 1: That should be fine. I said, let me open up Microsoft Edge. Okay. Could you repeat that URL URL number again?\n\nChannel 0: 192\n\nChannel 1: One nine two.\n\nChannel 0: dot\n\nChannel 1: Yep.\n\nChannel 0: 168.1\n\nChannel 1: Yep.\n\nChannel 0: .one. Press enter.\n\nChannel 1: ZipRec. Yep. And now it's asking me to log in. What's the password?\n\nChannel 0: The password is SmallQForQueen,\n\nChannel 1: Yep.\n\nChannel 0: XForX-ray,\n\nChannel 1: X. Yep.\n\nChannel 0: FForFrank,\n\nChannel 1: Yep.\n\nChannel 0: ZedForZebraTheNumber8,\n\nChannel 1: Yep. Yep.\n\nChannel 0: SmallZedForZebra,\n\nChannel 1: It's in. Yep.\n\nChannel 0: SmallBForBakery,\n\nChannel 1: Yep.\n\nChannel 0: and QForQueen.\n\nChannel 1: Yep. Logging in. Okay. Yep. It's in.\n\nChannel 0: Okay. Send me a photo of what you see, please.\n\nChannel 1: Yep. Sure.\n\nChannel 0: Thank you. That is good. Alright. So well, now we need to click on click on the Internet tab. Oh, no.\n\nHang on. Sorry. This is Internet. Oh, yeah. Click on the Internet tab and send\n\nChannel 1: Yep.\n\nChannel 0: me a photo, please.\n\nChannel 1: Okay. One sec. Yep. This is an o one, old details. So we will connect to a new detail if possible.\n\nChannel 0: Yeah. Show me what, yeah, what what you see, please.\n\nChannel 1: Yep. I sent you.\n\nChannel 0: Admit. Oh, so this was with I iNet. Oh, okay. Well, I'm just gonna send you the neat new details.\n\nChannel 1: Yep.\n\nChannel 0: This is the username what you re oh, geez. That's what I'm doing. This is the username where you replace the I I net thing,\n\nChannel 1: Okay.\n\nChannel 0: and now I'm gonna send you the password. And this is the password. You just copy paste copy paste. But before you go next, have it open and just send me a photo, please.\n\nChannel 1: Sure.\n\nChannel 0: And send me a photo of the whole screen, not just the the user. I need to see the whole screen where it says either save or next or save and apply. Stuff like that, please. Oh, that's better. Alright.\n\nSo let's have a look. 6. Just checking the password just to double check, make sure it's all correct.\n\nChannel 1: Mhmm.\n\nChannel 0: That's his name. Password. Alright. Click\n\nChannel 1: Yep.\n\nChannel 0: on save.\n\nChannel 1: Well, it did nothing. It just saved, and then it came back.\n\nChannel 0: Okay. Now I want you to open up a new tab\n\nChannel 1: Okay.\n\nChannel 0: and just send me a photo of that new tab.\n\nChannel 1: I'm on the phone.\n\nChannel 0: And on that new tab, I want you to type in this. You see it?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Type in that and press enter, and I know I need to see what speed you're getting. Alright?\n\nChannel 1: Sure.\n\nChannel 0: And then just send me a photo, please. So once it's finished yeah. Just send me a photo.\n\nChannel 1: Yep. I just pressed go, and then now it's just connecting.\n\nChannel 0: Yeah. Yeah. Just press. And then once it's you probably might have to do it twice.\n\nChannel 1: Yeah.\n\nChannel 0: How many people are using Internet? You said two.\n\nChannel 1: Just yeah. Me and my husband. Just two.\n\nChannel 0: And how many TVs do you have in the house?\n\nChannel 1: Just one TV.\n\nChannel 0: Playstations?\n\nChannel 1: No PlayStation.\n\nChannel 0: Okay. Well, 25 is plenty.\n\nChannel 1: Yep.\n\nChannel 0: Congratulations.\n\nChannel 1: Okay. So it gave me a number. It gave me a reading. Let me do another one.\n\nChannel 0: Oh, you're getting 22. Oh, beautiful.\n\nChannel 1: Is that good?\n\nChannel 0: That's excellent.\n\nChannel 1: Oh,\n\nChannel 0: Well, you\n\nChannel 1: okay. Good.\n\nChannel 0: you're on 25, so you're almost there.\n\nChannel 1: Alright. Good.\n\nChannel 0: What server are you oh, okay. The server is a bit that's alright. Now you're getting a good speed. Excellent speed. Alright.\n\nWell, your service is it's active.\n\nChannel 1: It's active. Okay. Awesome.\n\nChannel 0: You\n\nChannel 1: Let's\n\nChannel 0: can\n\nChannel 1: see.\n\nChannel 0: start using it now for whatever you want, and that's it or no. Congratulations. Welcome to Airtel.\n\nChannel 1: Thank you. And what's your name?\n\nChannel 0: Dom, d o m, m for Mary.\n\nChannel 1: Thank you, mom.\n\nChannel 0: Dom, d, d for David, Dom.\n\nChannel 1: Oh, Dom. Thank you, Dom. Just with the TV, I'm just one before I let you go. Just confirming, should it be connected now?\n\nChannel 0: Yeah. Yeah. If if you connected to the Wi Fi before, you should be able to screen now. Just double check while I'm on the phone, please.\n\nChannel 1: Okay. Sure. Let me just go into the Internet.\n\nChannel 0: Now that was too easy. You you got me worried. I'm gonna I'm gonna have to get you to work for us.\n\nChannel 1: If I go to reconnect.\n\nChannel 0: What I'll do is I'm gonna give you a six months contract.\n\nChannel 1: Yep.\n\nChannel 0: So you got your first month free and you get the 15% discount. Alright?\n\nChannel 1: Okay. Yep.\n\nChannel 0: And if you're happy with us after six months, you could stay with us. But\n\nChannel 1: Amazing.\n\nChannel 0: at\n\nChannel 1: That's\n\nChannel 0: least at\n\nChannel 1: that\n\nChannel 0: least you at least you get the six months with a discount. Alright?\n\nChannel 1: yes. Thank you so much, Tom. Appreciate that. I and\n\nChannel 0: You're\n\nChannel 1: I think\n\nChannel 0: most\n\nChannel 1: you have Internet Internet is working fine, TV is working fine, and Netflix is getting connected. Oh, good.\n\nChannel 0: alright. Well, you have a lovely day. God bless, and take care.\n\nChannel 1: Thank you so much. Bye. You\n\nChannel 0: Bye\n\nChannel 1: too. Bye.\n\nChannel 0: bye. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Doing","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.06330478191375732}],"sentiment":"neutral","sentiment_score":0.06330478191375732,"channel":0,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.13045090436935425},{"text":"I'm calling to get a connection for my house, please, for","start":2.32,"end":5.44,"sentiment":"neutral","sentiment_score":0.12080050733956424}],"sentiment":"neutral","sentiment_score":0.12160470709204674,"channel":1,"num_words":12,"start":1.8399999,"end":5.44},{"sentences":[{"text":"Airtel.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.13554257154464722}],"sentiment":"neutral","sentiment_score":0.13554257154464722,"channel":0,"num_words":1,"start":5.2799997,"end":5.7799997},{"sentences":[{"text":"the home Internet.","start":5.44,"end":6.58,"sentiment":"neutral","sentiment_score":0.10915862520535786}],"sentiment":"neutral","sentiment_score":0.10915862520535786,"channel":1,"num_words":3,"start":5.44,"end":6.58},{"sentences":[{"text":"Yeah.","start":7.44,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.17157027125358582},{"text":"Sure.","start":7.7599998,"end":8.0,"sentiment":"neutral","sentiment_score":0.22031745314598083},{"text":"You just came across to Airtel tech support.","start":8.0,"end":10.82,"sentiment":"neutral","sentiment_score":0.1512976111844182},{"text":"Can I just have your name?","start":12.16,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.06042184059818586}],"sentiment":"neutral","sentiment_score":0.12279997859150171,"channel":0,"num_words":16,"start":7.44,"end":14.0199995},{"sentences":[{"text":"Yeah.","start":14.88,"end":15.2,"sentiment":"neutral","sentiment_score":0.05315156280994415},{"text":"Sure.","start":15.2,"end":15.44,"sentiment":"neutral","sentiment_score":0.06567277759313583},{"text":"It's Lavenia.","start":15.44,"end":16.635,"sentiment":"neutral","sentiment_score":0.04874767176806927}],"sentiment":"neutral","sentiment_score":0.05407992098480463,"channel":1,"num_words":4,"start":14.88,"end":16.635},{"sentences":[{"text":"Sorry.","start":16.164999,"end":16.664999,"sentiment":"neutral","sentiment_score":-0.04017357900738716},{"text":"One second.","start":17.605,"end":18.244999,"sentiment":"neutral","sentiment_score":-0.0382105503231287},{"text":"So I just pulled up a piece of paper.","start":18.244999,"end":20.425,"sentiment":"neutral","sentiment_score":-0.06012917641136381},{"text":"Sorry.","start":20.805,"end":21.125,"sentiment":"neutral","sentiment_score":-0.052302028983831406}],"sentiment":"neutral","sentiment_score":-0.05461994587228848,"channel":0,"num_words":13,"start":16.164999,"end":21.125},{"sentences":[{"text":"Mhmm.","start":20.855,"end":21.355,"sentiment":"neutral","sentiment_score":-0.01166570745408535}],"sentiment":"neutral","sentiment_score":-0.01166570745408535,"channel":1,"num_words":1,"start":20.855,"end":21.355},{"sentences":[{"text":"How do you spell your your name?","start":21.125,"end":22.585,"sentiment":"neutral","sentiment_score":-0.004201130675418037}],"sentiment":"neutral","sentiment_score":-0.004201130675418037,"channel":0,"num_words":7,"start":21.125,"end":22.585},{"sentences":[{"text":"L for Lima,","start":22.695,"end":23.675,"sentiment":"neutral","sentiment_score":0.0075179024909933405}],"sentiment":"neutral","sentiment_score":0.0075179024909933405,"channel":1,"num_words":3,"start":22.695,"end":23.675},{"sentences":[{"text":"Yep.","start":23.925,"end":24.425,"sentiment":"neutral","sentiment_score":0.009403248317539692}],"sentiment":"neutral","sentiment_score":0.009403248317539692,"channel":0,"num_words":1,"start":23.925,"end":24.425},{"sentences":[{"text":"a for apple,","start":24.615,"end":25.595001,"sentiment":"neutral","sentiment_score":0.008941318839788437}],"sentiment":"neutral","sentiment_score":0.008941318839788437,"channel":1,"num_words":3,"start":24.615,"end":25.595001},{"sentences":[{"text":"Yep.","start":25.845,"end":26.345,"sentiment":"neutral","sentiment_score":0.01314808428287506}],"sentiment":"neutral","sentiment_score":0.01314808428287506,"channel":0,"num_words":1,"start":25.845,"end":26.345},{"sentences":[{"text":"v for Venice,","start":26.455,"end":27.435001,"sentiment":"neutral","sentiment_score":0.008642103212575117}],"sentiment":"neutral","sentiment_score":0.008642103212575117,"channel":1,"num_words":3,"start":26.455,"end":27.435001},{"sentences":[{"text":"Yep.","start":27.845,"end":28.345,"sentiment":"neutral","sentiment_score":0.013174599036574364}],"sentiment":"neutral","sentiment_score":0.013174599036574364,"channel":0,"num_words":1,"start":27.845,"end":28.345},{"sentences":[{"text":"e for elephant,","start":28.295,"end":29.195,"sentiment":"neutral","sentiment_score":0.00867924684037765}],"sentiment":"neutral","sentiment_score":0.00867924684037765,"channel":1,"num_words":3,"start":28.295,"end":29.195},{"sentences":[{"text":"Yep.","start":29.77,"end":30.27,"sentiment":"neutral","sentiment_score":0.00721808522939682}],"sentiment":"neutral","sentiment_score":0.00721808522939682,"channel":0,"num_words":1,"start":29.77,"end":30.27},{"sentences":[{"text":"n for Nelly,","start":30.51,"end":31.49,"sentiment":"neutral","sentiment_score":0.003159056883305311}],"sentiment":"neutral","sentiment_score":0.003159056883305311,"channel":1,"num_words":3,"start":30.51,"end":31.49},{"sentences":[{"text":"Mhmm.","start":31.85,"end":32.35,"sentiment":"neutral","sentiment_score":0.0005910200998187065}],"sentiment":"neutral","sentiment_score":0.0005910200998187065,"channel":0,"num_words":1,"start":31.85,"end":32.35},{"sentences":[{"text":"y for yoyo, a for apple, a for apple.","start":32.43,"end":35.010002,"sentiment":"neutral","sentiment_score":0.005126702806188}],"sentiment":"neutral","sentiment_score":0.005126702806188,"channel":1,"num_words":9,"start":32.43,"end":35.010002},{"sentences":[{"text":"La Venia.","start":37.45,"end":38.19,"sentiment":"neutral","sentiment_score":0.021378880366683006}],"sentiment":"neutral","sentiment_score":0.021378880366683006,"channel":0,"num_words":2,"start":37.45,"end":38.19},{"sentences":[{"text":"Yes.","start":38.67,"end":39.07,"sentiment":"neutral","sentiment_score":0.05653055012226105},{"text":"That's right.","start":39.07,"end":39.81,"sentiment":"neutral","sentiment_score":0.06504304148256779}],"sentiment":"neutral","sentiment_score":0.06220554436246554,"channel":1,"num_words":3,"start":38.67,"end":39.81},{"sentences":[{"text":"What what what's that?","start":40.17,"end":41.37,"sentiment":"neutral","sentiment_score":-0.052615693770349026},{"text":"That sounds Spanish or something.","start":41.37,"end":43.71,"sentiment":"neutral","sentiment_score":-0.08719619512557983}],"sentiment":"neutral","sentiment_score":-0.07182708341214392,"channel":0,"num_words":9,"start":40.17,"end":43.71},{"sentences":[{"text":"No.","start":43.71,"end":43.95,"sentiment":"neutral","sentiment_score":-0.17081743478775024},{"text":"It's Indian.","start":43.95,"end":44.690002,"sentiment":"neutral","sentiment_score":-0.13236834108829498}],"sentiment":"neutral","sentiment_score":-0.14518470565478006,"channel":1,"num_words":3,"start":43.71,"end":44.690002},{"sentences":[{"text":"I was close.","start":46.685,"end":47.485,"sentiment":"neutral","sentiment_score":-0.09186468025048573},{"text":"Alright?","start":47.485,"end":47.985,"sentiment":"neutral","sentiment_score":-0.013913160189986227},{"text":"One second.","start":51.405,"end":52.225,"sentiment":"neutral","sentiment_score":-0.01097203977406025},{"text":"And what's the address?","start":52.525,"end":53.745,"sentiment":"neutral","sentiment_score":-0.0023650581715628505}],"sentiment":"neutral","sentiment_score":-0.032091151317581536,"channel":0,"num_words":10,"start":46.685,"end":53.745},{"sentences":[{"text":"It's Unit 313.","start":54.625,"end":56.88,"sentiment":"neutral","sentiment_score":0.0034233410842716694}],"sentiment":"neutral","sentiment_score":0.0034233410842716694,"channel":1,"num_words":3,"start":54.625,"end":56.88},{"sentences":[{"text":"Unit 3 Slash 13.","start":58.859997,"end":63.039997,"sentiment":"neutral","sentiment_score":0.0005964291049167514},{"text":"Yep.","start":63.179996,"end":63.679996,"sentiment":"neutral","sentiment_score":0.0029673664830625057}],"sentiment":"neutral","sentiment_score":0.0010706165805459023,"channel":0,"num_words":5,"start":58.859997,"end":63.679996},{"sentences":[{"text":"313 and then Slash 43.","start":64.0,"end":66.58,"sentiment":"neutral","sentiment_score":-0.0037802495993673802}],"sentiment":"neutral","sentiment_score":-0.0037802495993673802,"channel":1,"num_words":5,"start":64.0,"end":66.58},{"sentences":[{"text":"Oh, hang on.","start":66.86,"end":67.34,"sentiment":"neutral","sentiment_score":-0.01757513141880433},{"text":"Sorry.","start":67.34,"end":67.659996,"sentiment":"neutral","sentiment_score":-0.015740182250738144},{"text":"Unit 313","start":67.659996,"end":69.6,"sentiment":"neutral","sentiment_score":-0.010587741620838642}],"sentiment":"neutral","sentiment_score":-0.014940176624804735,"channel":0,"num_words":6,"start":66.86,"end":69.6},{"sentences":[{"text":"One 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sure if they're gonna do it again.","start":678.66003,"end":681.32,"sentiment":"negative","sentiment_score":-0.36516680419445036}],"sentiment":"negative","sentiment_score":-0.36516680419445036,"channel":0,"num_words":10,"start":678.66003,"end":681.32},{"sentences":[{"text":"So what is our what is my current plan now?","start":681.485,"end":683.805,"sentiment":"neutral","sentiment_score":-0.03870734684169293},{"text":"Because that's what on your website I can see here.","start":683.805,"end":686.125,"sentiment":"neutral","sentiment_score":0.04904310815036297},{"text":"Stream movies less 15% for six months, and you get one 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go","start":693.665,"end":694.145,"sentiment":"neutral","sentiment_score":-0.05011815329392751}],"sentiment":"neutral","sentiment_score":-0.04321477344880501,"channel":0,"num_words":12,"start":691.185,"end":694.145},{"sentences":[{"text":"Oh,","start":694.125,"end":694.52496,"sentiment":"neutral","sentiment_score":-0.07915341109037399}],"sentiment":"neutral","sentiment_score":-0.07915341109037399,"channel":1,"num_words":1,"start":694.125,"end":694.52496},{"sentences":[{"text":"on a noncontract,","start":694.145,"end":694.885,"sentiment":"neutral","sentiment_score":-0.08263763040304184}],"sentiment":"neutral","sentiment_score":-0.08263763040304184,"channel":0,"num_words":3,"start":694.145,"end":694.885},{"sentences":[{"text":"okay.","start":694.52496,"end":695.02496,"sentiment":"neutral","sentiment_score":-0.10451816022396088}],"sentiment":"neutral","sentiment_score":-0.10451816022396088,"channel":1,"num_words":1,"start":694.52496,"end":695.02496},{"sentences":[{"text":"you don't get those privileges.","start":695.105,"end":696.40497,"sentiment":"neutral","sentiment_score":-0.16327524483203887}],"sentiment":"neutral","sentiment_score":-0.16327524483203887,"channel":0,"num_words":5,"start":695.105,"end":696.40497},{"sentences":[{"text":"So what am I getting?","start":696.54,"end":697.5,"sentiment":"neutral","sentiment_score":-0.06777284070849418},{"text":"One month free or no one month free?","start":697.5,"end":699.36,"sentiment":"neutral","sentiment_score":-0.03786066244356334}],"sentiment":"neutral","sentiment_score":-0.04936534639161367,"channel":1,"num_words":13,"start":696.54,"end":699.36},{"sentences":[{"text":"If you go on a noncontract, there's no 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Networks.","start":708.18005,"end":710.42004,"sentiment":"neutral","sentiment_score":0.03741879016160965},{"text":"If they say, yeah, give her a month free, we'll give it to you.","start":710.42004,"end":713.06,"sentiment":"neutral","sentiment_score":0.06857639497944287}],"sentiment":"neutral","sentiment_score":0.04373900226962108,"channel":0,"num_words":26,"start":705.7,"end":713.06},{"sentences":[{"text":"Okay.","start":712.985,"end":713.485,"sentiment":"neutral","sentiment_score":0.05539326369762421}],"sentiment":"neutral","sentiment_score":0.05539326369762421,"channel":1,"num_words":1,"start":712.985,"end":713.485},{"sentences":[{"text":"Because it's it's not just it doesn't just depend on us.","start":713.06,"end":717.14,"sentiment":"neutral","sentiment_score":0.01265355680053207},{"text":"On the 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So when you ring up, we have Yep. to verify you Yep. to make sure that you're the right person.","start_word":609,"end_word":640,"intents":[{"intent":"Verify identity","confidence_score":0.08966129}]},{"text":"And we're going for the 25 plan. Right? Now Yep.","start_word":966,"end_word":975,"intents":[{"intent":"Inquire about plan options","confidence_score":0.0059637437}]},{"text":"Your service will come up straight away. Okay. Sure.","start_word":1211,"end_word":1219,"intents":[{"intent":"Check service availability","confidence_score":0.065611094}]},{"text":"don't It's not we don't charge the extra so 30 you're bucks doing either. the one month free and then the six months 15% off. Yeah?","start_word":1510,"end_word":1535,"intents":[{"intent":"Confirm pricing","confidence_score":0.0014987936}]},{"text":"the one month free and then the six months 15% off. Yeah?","start_word":1523,"end_word":1534,"intents":[{"intent":"Ask about month-to-month plan","confidence_score":0.00003558607}]},{"text":"So what is our what is my current plan now?","start_word":1596,"end_word":1605,"intents":[{"intent":"Inquire about current plan","confidence_score":0.03923861}]},{"text":"How long are you gonna be there for? For one year.","start_word":1847,"end_word":1857,"intents":[{"intent":"Specify timeframe","confidence_score":0.00020573795}]},{"text":"You get you get three month free, 16% discount. We can send you out a free router if you want in case the one that you have doesn't work, and that's it. Okay.","start_word":1881,"end_word":1913,"intents":[{"intent":"Offer free router","confidence_score":0.030374847}]},{"text":"If you want the free router, Yep. Yep. we can send you out a free router. But if you already got a router and it's gonna work, well, you don't I mean, it's up to you anyway. Yeah. What Yeah.","start_word":1948,"end_word":1987,"intents":[{"intent":"Provide router","confidence_score":0.04388976}]},{"text":"I think it's the link. Something link.","start_word":1995,"end_word":2001,"intents":[{"intent":"Provide router link","confidence_score":0.1355395}]},{"text":"who were you with? Which provider?","start_word":2056,"end_word":2061,"intents":[{"intent":"Verify provider","confidence_score":0.004006582}]},{"text":"So you should have a little white box on the wall somewhere.","start_word":2137,"end_word":2148,"intents":[{"intent":"Provide white box","confidence_score":0.06427076}]},{"text":"So I was gonna ask you to send me the free one, and I'll just select mine and see if it works. If it works, if it works, if not, I'll have your I'll use your router. Okay.","start_word":2163,"end_word":2200,"intents":[{"intent":"Send free router","confidence_score":0.3843922}]},{"text":"That's your NTD box. Your it's like the NBN box, Okay. but this is a top of NBN box that super networks use. It's a little white box. It'll have micro tick, a little blue label on it. It'll pop you have an Ethernet cable hanging out from the right hand side. If not, we need to plug one in there. Okay.","start_word":2220,"end_word":2281,"intents":[{"intent":"Connect ntd box","confidence_score":0.26924834}]},{"text":"It'll pop you have an Ethernet cable hanging out from the right hand side. If not, we need to plug one in there. Okay.","start_word":2258,"end_word":2281,"intents":[{"intent":"Connect to ethernet cable","confidence_score":0.017729552}]},{"text":"I think what I'll do is I'll communicate with you on WhatsApp. Yep.","start_word":2438,"end_word":2450,"intents":[{"intent":"Communicate with wwe","confidence_score":0.051931053}]},{"text":"That way, you can send me a quick photo of it. Yep. Quick. Yeah.","start_word":2451,"end_word":2464,"intents":[{"intent":"Send photo","confidence_score":0.84510714}]},{"text":"I sent you the photos. No. That's not it. That's that's for you. No. No. That's it's gonna be somewhere else. I'll send you a photo of what it looks like. Hang on.","start_word":2523,"end_word":2555,"intents":[{"intent":"Send photo","confidence_score":0.20047827}]},{"text":"Well, that's a bloody good Wi Fi router. If we can get that to work no. But today, it's 1,500. It's better than the one that we're sending you on that one.","start_word":2690,"end_word":2721,"intents":[{"intent":"Use wi fi router","confidence_score":0.011946067}]},{"text":"got that yellow cable that's coming down. Where's that plugged into?","start_word":2839,"end_word":2849,"intents":[{"intent":"Fix cable connection","confidence_score":0.049914867}]},{"text":"So what I want you to do now is open up your Chrome on your laptop and Yep. make sure you're connected to the is the hang on. Make sure you put power to the router, please. Connect it up to the power. Yeah.","start_word":3464,"end_word":3507,"intents":[{"intent":"Ensure connection between router and wifi","confidence_score":1.3586948e-8}]},{"text":"Make sure you put power to the router, please. Connect it up to the power. Yeah.","start_word":3491,"end_word":3506,"intents":[{"intent":"Connect router to power","confidence_score":0.03749527}]},{"text":"to communicate and do things that just double Yep.","start_word":3573,"end_word":3581,"intents":[{"intent":"Communicate and control laptop","confidence_score":0.000037056012}]},{"text":"That's the password. We'll change that and put some more I don't know.","start_word":3809,"end_word":3821,"intents":[{"intent":"Change password","confidence_score":0.49475303}]},{"text":"I can't reach the Internet right now. I already know that.","start_word":3847,"end_word":3857,"intents":[{"intent":"Access internet","confidence_score":0.03253341}]},{"text":"So if you have a fault, we're able to resolve your fault from our end pretty much in an instant. If it's a network fault, then we've gotta send out a an email to Super Networks. Yep.","start_word":3946,"end_word":3982,"intents":[{"intent":"Explain and resolve fault","confidence_score":0.00009891087}]},{"text":"to whatever you gotta do, connect to the Wi Fi, open up your Chrome, log in to the router, Yep. and put in the credentials, and that's it. Yep.","start_word":4015,"end_word":4043,"intents":[{"intent":"Connect to router","confidence_score":0.45623335}]},{"text":"to whatever you gotta do, connect to the Wi Fi, open up your Chrome, log in to the router, Yep. and put in the credentials, and that's it. Yep. Yep.","start_word":4015,"end_word":4044,"intents":[{"intent":"Connect to wifi","confidence_score":0.07842694}]},{"text":"So what I'm doing is I'm actually connecting to my TV because that's a bit quicker. My laptop is taking ages. So what I'm doing is putting in the password. If it connects, then it's all good. Give me one second. Well, connect to the password. But how are you gonna log in to the you can't use a t a TV for this. It's not gonna work.","start_word":4045,"end_word":4112,"intents":[{"intent":"Connect to tv","confidence_score":0.5073654}]},{"text":"TV will only use the Wi Fi, but your your we we've gotta provision your router first. I see.","start_word":4131,"end_word":4149,"intents":[{"intent":"Connect wifi with router","confidence_score":0.010783463}]},{"text":"You need to connect to the Wi Fi of your black router.","start_word":4469,"end_word":4480,"intents":[{"intent":"Connect to wi fi","confidence_score":0.3386199}]},{"text":"So you need to connect to the Wi Fi, please, with your repair laptop.","start_word":4554,"end_word":4567,"intents":[{"intent":"Repair laptop","confidence_score":0.38658285}]},{"text":"This is an o one, old details. So we will connect to a new detail if possible. Yeah.","start_word":4834,"end_word":4851,"intents":[{"intent":"Resolve technical issues","confidence_score":0.00051745214}]},{"text":"Just with the TV, I'm just one before I let you go. Just confirming, should it be connected now? Yeah.","start_word":5298,"end_word":5317,"intents":[{"intent":"Confirm connection","confidence_score":0.0829305}]}]},"sentiments":{"segments":[{"text":"Doing Hi. I'm calling to get a connection for my house, please, Airtel. for the home Internet. Yeah. Sure. You just came across to Airtel tech support. Can I just have your name? Yeah. Sure. It's Lavenia. Sorry. One second. So I just pulled up a piece of paper. Sorry. Mhmm. How do you spell your your name? L for Lima, Yep. a for apple, Yep. v for Venice, Yep. e for elephant, Yep. n for Nelly, Mhmm. y for yoyo, a for apple, a for apple. La Venia. Yes. That's right. What what what's that? That sounds Spanish or something. No. It's Indian. I was close. Alright? One second. And what's the address? It's Unit 313. Unit 3 Slash 13. Yep. 313 and then Slash 43. Oh, hang on. Sorry. Unit 313 One three. Yep. Slash Three hundred and 40 thirty. 3. 43. Yep. Arthur, A R T H U R, Arthur Blakely Way. You're going too fast. I'm A going I r this is tech r support, not secretary. sorry. A I r r t h u a r e h u r, R is no. it? Like king king Arthur. Like king Arthur Oh, Arthur. Arthur. Sorry. A Yes. R T H U R. Yep. Yep. Space Arthur's Blakely Blakely, B L A K E. like Is B that l is this a Alunum Networks I or Super I think Networks? it's super network super network. Oh, it's a Super Networks. Alright. Yep. Okay. Let me just check something. Hang on a sec. So it is 43 Arthur. Right? That's right. Arthur Blakely Way, Coombs. Oh, there it is.","start_word":0,"end_word":271,"sentiment":"neutral","sentiment_score":-0.0019624819979071617},{"text":"It's super neat.","start_word":272,"end_word":274,"sentiment":"positive","sentiment_score":0.5656571388244629},{"text":"Wow. That must it must be a new building or something. It is a new building. Yep. Delray. Alright. Okay. So do you know what plan you're after more or less? Yeah. Just the basic one. I think I you have the Super FiberBoost, the $25.10. Yeah. Yeah. Yeah. Yeah. Yeah. That that's the one. Alright. I'm just gonna alright. Add you on. Yep. Add you on as Lavinia. Yes. That's it. Lavinia, y, double Surname? How do you spell your surname? It's a long one. S e l. I love sorry. It's just that yesterday, I had somebody from your country sign up as right there, and you guys it's a very long one. Because I remember years ago, the Greeks, they used to have a very long Oh, surname. yes. They do have But very you long you guys surname. you guys beat them by a long shot. Okay. S e l V a v a. Yep. r a V a r a. Yep. j a h. So Sorry? just what? J a h like Maharaja, r a It's j a h. it's not that that long. Yep. So spell that s e l Yep. v a r Yep. R A J A H. Yes. That's right. It's not that long. Oh my god.","start_word":275,"end_word":490,"sentiment":"neutral","sentiment_score":-0.0006740068395932516},{"text":"Well, I had some great fun.","start_word":491,"end_word":496,"sentiment":"positive","sentiment_score":0.44997525215148926},{"text":"They used to have about seven I think I think the logo song was about 22 letters or something Oh, like that. wow. That's Okay. a long Your best one. email address, please, Lavanya. Yep. So it's just my first okay. V e n y a, just one a. V e n y a Yes. Underscore ninety three underscore ninety three. Yep. @y7mail.com. Y zero seven nine. That's a new one, is it? Yes. The new one. Yep. Okay. And your best contact number, please? The one number The one you're on on the screen? on? Yes. O The 43 one on 1. the screen. Is it? 4 Yes. 31095785. Yeah? Alright. And date of birth, I need your date of birth and ID. So when you ring up, we have Yep. to verify you Yep. to make sure that you're the right person. So date of birth, please. January 31 Yep. 1993. You're still a young one. Oh my god.","start_word":497,"end_word":657,"sentiment":"neutral","sentiment_score":0.0447050304562779},{"text":"That's so good.","start_word":658,"end_word":660,"sentiment":"positive","sentiment_score":0.5238320827484131},{"text":"And your ID, what are we gonna use? Driver's license, passport, or Medicare card? Let's go with Medicare. My license is still at Queen Flame 1. I'll give you my Medicare card. It doesn't really matter as long as Medicare. Yeah. That'll do. Yep. Number? Okay. One second. Let me pull up the number. 6266 Six two six six. Yep. 72250. Seven, double two, 50.","start_word":661,"end_word":725,"sentiment":"neutral","sentiment_score":0.04555867239832878},{"text":"Beautiful.","start_word":726,"end_word":726,"sentiment":"positive","sentiment_score":0.3708907663822174},{"text":"And the and now I need the full address again, which is Unit 313 Slash Yep. 43 Yep. Arthur Yep. Arthur Arthur Blakely. Yes. Way. Oops. Shannon Blakely Blakely Way. And what's the ZIP code there or the postcode? 2611. 2611. And the area? Coombs. Coombs. COO MBS. And that's in the ACT, the Australian capital city, Canberra, That's it. That's one it. Yeah. of the best places in Australia. Yep. Alright. Now do you have a specific name for a portal ID login? No. I don't have any. You can use my name. Okay. So I'll be I'll just put down there Lavinia with a capital l. Paste zero zero seven. And the password will be just 12345678, and you can always change it Okay. when you when you log in. Alright? So Yep. let's just double check everything. Lavenia Salvaraja? Sir, the raja. Yes. Salvaraja. Sorry. I used the because I speak Spanish Yep. as well. Spanish. Sorry. Yeah. Yeah. Okay. The email is vena_93@y7mail.com. Vena, v e n y a, underscore nine three Yes. at, y for yellow, seven mail Yep. dot com. Yeah? That's it. Yep. Okay. My mobile number is 0431095785. Yes. Date of birth, thirty first of the first nineteen ninety three. Medicare card, 6266, Yep. 7Double Yep. 250. And last but not least, the address is Unit 31343 Arthur Blakely Way, Coombs 2611, A C T. Yeah? Yep. Yes. That's it. Alright. And we're going for the 25 plan. Right? Now Yep. noncontract, twelve months or twenty four months? Noncontract is a $45 connection fee. You use your own router if you got one, or we can sell you one. If Yep. you go on a twelve month contract, we send you out a free router, which is a AX 1,800, but we're out of stock. We've only got the AX 3,000, which is the next one up. So you got one of those for free, which we normally give it out for the twenty four months. But if you got it twenty four months, you get also a free route and a free holiday accommodation voucher valued between $2,500 for two adults and two children up to the age of 12. Over a 101 different destinations around the world. Up to you. No. We have already got our router, so I'll just go the noncontract one. Non contact. Okay. Not a problem. Where are we? Alright. So you won't you won't receive an invoice today. You'll receive a pro rata re invoice for the next month. Okay? Okay. Sure. Just preparing all this for you. Mhmm. Now the activation doesn't take too long. So once I finish this, you will receive a text that'll give you the credentials Yep. to log in to your router interface. Select the triple POE, put them in, Mhmm. Save. Blah blah blah. What you have to do, and that's it. Your service will come up straight away. Okay. Sure. How's that?","start_word":727,"end_word":1221,"sentiment":"neutral","sentiment_score":0.06300045436041223},{"text":"Perfect. Sounds good. That's good.","start_word":1222,"end_word":1226,"sentiment":"positive","sentiment_score":0.6869054436683655},{"text":"You know what they say?","start_word":1227,"end_word":1231,"sentiment":"neutral","sentiment_score":0.2956882119178772},{"text":"If you're happy, we're happy.","start_word":1232,"end_word":1236,"sentiment":"positive","sentiment_score":0.5521637797355652},{"text":"Yeah. And it's Super Network, so I'll just double check that. 83. How's your weekend? We've just moved to Canberra. So, yeah, that's how we've done. Oh, where where from? We're from Queensland, Brisbane. Oh my god. You moved from Queensland to Canberra. Queensland is much better. No. Canberra is Yes. much It better. is.","start_word":1237,"end_word":1291,"sentiment":"neutral","sentiment_score":0.08780372887849808},{"text":"It's beautiful weather there. Nice beach.","start_word":1292,"end_word":1297,"sentiment":"positive","sentiment_score":0.4235029220581054},{"text":"Where about you in Queensland, were you? We were in in Brisbane itself, so it's, like, half an hour away from one of the suburbs in the Brisbane.","start_word":1298,"end_word":1325,"sentiment":"neutral","sentiment_score":0.05845122784376144},{"text":"Oh, you're brilliant.","start_word":1326,"end_word":1328,"sentiment":"positive","sentiment_score":0.3903416395187378},{"text":"Because I lived on the Gold Coast for about Oh, go go nine skiing. years.","start_word":1329,"end_word":1343,"sentiment":"neutral","sentiment_score":0.10702482610940932},{"text":"That was beautiful.","start_word":1344,"end_word":1346,"sentiment":"positive","sentiment_score":0.4055437445640564},{"text":"But this is back a long time ago. And last time I last time I went to the Gold Coast, I couldn't believe how much it's grown. Oh my god. So many people there. Alright. So I've now I've activated your Yep. account. Yep. You'll receive your account login details from the accounts team possibly Okay. today, sometime today or tomorrow, but your services will be activated in the next ten minutes. Okay. So you will receive a text. And Yep. on this before hang on. Let me just check something here. Yep. 43 Blakely Way Coombs, and the unit number was 313, wasn't it? Yep. 313. Okay. So that's available. Very good. Next. It was a '25 van, was it? The Yeah. '20 It was. '5 by yeah. Yep. '25 by 10. I'll start off with that first. If we need to upgrade, they'll they'll Yeah. call Yeah. We me. upgrade Mhmm. for free. Not a not a problem. We Yeah. don't It's not we don't charge the extra so 30 you're bucks doing either. the one month free and then the six months 15% off. Yeah? That's what's on No. the website? The the six months is coming off. It was supposed to be off last week. So I'll just spoke to the IT guy. We don't do any we're not doing any six months because we've we've run out of routers for the six months, Mhmm.","start_word":1347,"end_word":1585,"sentiment":"neutral","sentiment_score":-0.01825132679240973},{"text":"and I'm not sure if they're gonna do it again.","start_word":1586,"end_word":1595,"sentiment":"negative","sentiment_score":-0.3787284791469574},{"text":"So what is our what is my current plan now? Because that's what on your website I can see here. Stream movies less 15% for six months, and you get one month Yeah. free. Yeah. But that's if you go on a contract. If you go Oh, on a noncontract, okay. you don't get those privileges. So what am I getting? One month free or no one month free? If you go on a noncontract, there's no privileges. Okay. So $59 a month. Yeah. Sorry. It's look. I'll have a word to to Super Networks. If they say, yeah, give her a month free, we'll give it to you. Okay. Because it's it's not just it doesn't just depend on us. On the promotions Yep. that we give you, we're giving you the 15% discount Yep. Yep. for six months if you go on a six well, six months don't don't they don't well, they're taking they're supposed to take it off, so it's not there anymore.","start_word":1596,"end_word":1762,"sentiment":"neutral","sentiment_score":-0.046174295246601105},{"text":"So I can't offer you that one.","start_word":1763,"end_word":1769,"sentiment":"negative","sentiment_score":-0.3866473734378814},{"text":"I do apologize. So I just spoke to the IT guy now, mate. It needs to come off, so it'll probably be off on the next, I don't know, maybe ten minutes. But if Okay. you go on a twelve months contract, you get your month free, and you get 15% for the first six months. So I'm gonna ask you a question. Are you renting or you're buying where you are? We're renting at the moment. How long are you gonna be there for? For one year. Maybe we should Well, do then, the one year contract then. you know, it's going to twelve months, man. What's wrong with you? You get you get three month free, 16% discount. We can send you out a free router if you want in case the one that you have doesn't work, and that's it. Okay. Alright then. Yeah. Let's do that. Oh my god. Come on.","start_word":1770,"end_word":1924,"sentiment":"neutral","sentiment_score":0.008284104327040335},{"text":"It's so alright. I'll get that all organized for you. So, I mean, we can send you out a free router. That's fine.","start_word":1925,"end_word":1947,"sentiment":"positive","sentiment_score":0.4217197299003601},{"text":"If you want the free router, Yep. Yep. we can send you out a free router. But if you already got a router and it's gonna work, well, you don't I mean, it's up to you anyway. Yeah. What Yeah. router do you have just in case? I think it's the link. Something link. I forgot the TP name. Link? Yeah. Yeah. Yeah. TP link. Yep. And where were you using it before? In the other apartment? Yes. That's it from Queensland. Yep. Okay. The one in Queensland, was it a NBN plan? Do you know? Or was it some No. other No. No. It was normal plan. who were you with? Which provider? The one I was with in TPG, I think. Okay. So it would have been an NBN plan. Yeah. Because do you have that router with you? Yeah. Let me just grab it. One sec. Yeah. I need you to I need yeah. Because if that's a VDSLR router, it's not gonna work.","start_word":1948,"end_word":2114,"sentiment":"neutral","sentiment_score":0.013035153038799764},{"text":"And we'll we're more than happy to send you out a free one.","start_word":2115,"end_word":2127,"sentiment":"positive","sentiment_score":0.3532116115093231},{"text":"That's not a problem. So you've got okay. Alright. So you should have a little white box on the wall somewhere. Okay. So I'm I'm not I don't know where is the box now. So I was gonna ask you to send me the free one, and I'll just select mine and see if it works. If it works, if it works, if not, I'll have your I'll use your router. Okay. Now in your apartment, you show the little white box somewhere White box somewhere. on the wall on the wall. That's your NTD box. Your it's like the NBN box, Okay. but this is a top of NBN box that super networks use. It's a little white box. It'll have micro tick, a little blue label on it. It'll pop you have an Ethernet cable hanging out from the right hand side. If not, we need to plug one in there. Okay.","start_word":2128,"end_word":2281,"sentiment":"neutral","sentiment_score":0.05736615344301447},{"text":"That's good. Because your service is already active now.","start_word":2282,"end_word":2290,"sentiment":"positive","sentiment_score":0.4883191287517547},{"text":"So I can help you get connected if Let Let me just see where that box. One moment. it's probably normally where all the electricity stuff is. Oh, no. Yep. Let me see. It'll have it'll have, like, a little white micro ticked Okay. Hold box. on. Yeah. I mean, but this Sorry. I can't hear you properly. Could you could you just repeat that to my husband? One moment. It's a little white micro tick box. It's where the electricity is. Normally, around this somewhere, you'll see a little white box with a blue tag on it, and then it'll have an Ethernet cable hanging out on the right hand side of it. Not too sure. I I can see a little extension near the TV one where I can put it put put on the Do you have WhatsApp? I do have WhatsApp. Yes. Okay. I think what I'll do is I'll communicate with you on WhatsApp. Yep. That way, you can send me a quick photo of it. Yep. Quick. Yeah. That would be good. 431895785. Okay. There we have okay. I'm just gonna send that to your WhatsApp, please. Yep. Yep. Send a photo. So send me a photo of what you see on the wall. Yep. Then there's another one up here as well. I don't know what it is. This is the one that you offer. I sent you the photos. No. That's not it. That's that's for you. No. No.","start_word":2291,"end_word":2537,"sentiment":"neutral","sentiment_score":0.02369215472145119},{"text":"That's it's gonna be somewhere else.","start_word":2538,"end_word":2543,"sentiment":"negative","sentiment_score":-0.3364889621734619},{"text":"I'll send you a photo of what it looks like. Hang on. Okay. Where have I got one? Let's have a look. I think that one there. Now that's Linham Network. It said with Chowager. Oh, hang on. I don't know where it's where are we here with? Oh, you found it? The little white one? Okay. Yeah. Yeah.","start_word":2544,"end_word":2602,"sentiment":"neutral","sentiment_score":0.00980294868350029},{"text":"That'll be good if you could.","start_word":2603,"end_word":2608,"sentiment":"positive","sentiment_score":0.37241655588150024},{"text":"Okay. I'm just gonna send you a photo of what it should look like. Yep. There it is. Alright. That's a video. Come on. Okay. Here it is. And dot a copy copy copy. This is what you should be looking at. Yeah. That's That's the it. box you're you're gonna have on the wall, that white one? I don't think I've seen anything like this in Or here. you got an a x 15 oh, no. That's VDSL, a DSL. Well, that's a bloody good Wi Fi router. If we can get that to work no. But today, it's 1,500. It's better than the one that we're sending you on that one. Oh, So we Not can that's fine. Right? The one yeah. we Yeah. have? We should. Yeah. Yeah. Let's use that one. Let's yeah. Have you did you get the photo I sent you? I can see the photo, but one moment. I haven't No. seen anything. I I just sent you the the photo of the box on the wall that you should have. Okay. I think I found it. Yes. It's here. Okay. Can you send me a photo of it? Yep. And take the router out of the box Yep. and and send me a photo at the back of it where all the cables go in. Yeah. Yes. That's it. One You second. got that yellow cable that's coming down. Where's that plugged into? So The you got, yellow cable. yeah, you got the yellow ones plugged into the box. Where's the other one plugged into? Yeah. No. It's plugged on to this one. Yeah. I'll show you. Yeah. Send me a photo, please. Oh my god. Tables everywhere. Okay. So you got the yellow one. Okay. So that yellow one's going up in the wall.","start_word":2609,"end_word":2911,"sentiment":"neutral","sentiment_score":0.02986488969252743},{"text":"The trouble is we're not we're not sure if that slot goes to the living room or where it it doesn't say, does it?","start_word":2912,"end_word":2935,"sentiment":"negative","sentiment_score":-0.4440500438213349},{"text":"It doesn't, but I'm I'm assuming it should be to the living because that's what the previous tenant must Okay. have been So using. let's Right? let's go let's go to the alright. Send me a photo of your router, please. Yeah. So I want the photo where the cable's plugged into, and underneath it, there's a sticker somewhere. Now the the other side the other side, you Yeah. show That's me the front. I need to see where the cable's it. plugged into at the back. Yep. Wash and poop. That's better. Alright. Do So let's go to the living room. Have you got a spare Ethernet cable? I like the yellow one again? Is it the same yellow one? You got you got you got a spare one like that? I've got the yellow one. It all came in the same box, the router Okay. box. So one end, you plug into the wall in the living Okay. room, and the other one, you plug it into the blue slot. Okay. So I'm going back to the We're in I'm the going living up room now. Right? let me let me get you. So I'm going back to the same wall that I showed you, this wall, and then I'm plugging this yellow one to one of these yellow slots is in. No.","start_word":2936,"end_word":3160,"sentiment":"neutral","sentiment_score":-0.021140781790018083},{"text":"No.","start_word":3161,"end_word":3161,"sentiment":"negative","sentiment_score":-0.34014350175857544},{"text":"Where are you now? Where the little white boxes or the living room where the TV is? I'm I'm gonna be where the TV is. I'm Well, at the that's TV. where Yes. I want you to go. I want Okay. you to take the router there and the yellow cable. Don't touch anything with the Oh, white right. box. I understand now. Okay. So putting on putting it onto the wall. Yep. And then the other one goes to the blue one. Yeah. Just send me a photo how you've done that, please. Yep. Now do you I have have a laptop. Yes. a laptop? Is that right? Yeah. Yeah. Yeah. I yep. I can't. Can you send me a better photo of that sticker? Because I it's a little bit blurry. I can't see it properly. Of the sticker here. Wait one Yeah. Just just the sticker will do. It doesn't have to be the whole router. Oh, there it is. Okay. Got it. Got it. Got it. Alright. sec. So you got a laptop? I have a laptop. Yep. Is it Windows or Apple? Windows.","start_word":3162,"end_word":3349,"sentiment":"neutral","sentiment_score":-0.03343825787305832},{"text":"Oh, beautiful.","start_word":3350,"end_word":3351,"sentiment":"positive","sentiment_score":0.34724605083465576},{"text":"Can you actually put a cable to it or no? Ethernet cable? Can you plug one into the or no? I should be able to. Well, does it have a Ethernet slot on your router? Uh-huh. Let me have it. One It should be the same type of slot as the sec. Ethernet Yeah. It can go through a payment. cable. One Do you have do you have another spare cable? second. I'm checking the box. One moment. In the box, you'll only have one. No. Just the one then. Yeah. Yeah. Let me have a look at something. There's no spare cables anywhere. Alright. So anyway alright. No. That's fine. So what I want you to do now is open up your Chrome on your laptop and Yep. make sure you're connected to the is the hang on. Make sure you put power to the router, please. Connect it up to the power. Yeah. I've done the power power connection. All So all now the all the lights are on? The lights are turning turning on. Yes. They are going on one by one. Okay. So once they're all on, open up your laptop and connect to the Wi Fi of that router, please.","start_word":3352,"end_word":3556,"sentiment":"neutral","sentiment_score":0.018069662328627775},{"text":"I love WhatsApp. It's just absolutely so sufficient. Oh, yeah. It's Much very much easy easier.","start_word":3557,"end_word":3572,"sentiment":"positive","sentiment_score":0.5984273552894592},{"text":"to communicate and do things that just double Yep. Sorry. Just give me a second. My my laptop is just turning on. Yep. Hey. No problem. Take your turn. It's taking a while for my laptop. One moment. Sorry? Sorry. My laptop is just taking some time. It's doing some random update now. No. That Out that's alright. No worries. That's alright. It happens of it happens to me too. When I open it, I feel I'm breaking them. That's all good. yes. You know what they say? Patience is a virtue. But it is so virtue indeed. Do you work from home? I am not working at the moment. My husband, was I'll let him work. You stay home and get the houseplant. Yep. I'm just joking. With the password, is it the default password? That's the one that we should be putting in inputting it, right, for the password? Hang on a sec. Let let me Oh have a oh, I think it's a Wi Fi password. This RC look. Yeah. 7. The Wi Fi password is let me have a look. Okay. Wi Fi password is oh, there you go. Wi Fi password. It's RC7 oh, due to plug. Wrong one. So the Wi Fi name is BA2C3A, Yep. Yep. Correct. and the Wi Fi password on the sticker is just underneath that sticker. Just underneath that. Yep. Yep. The RC7PT. Right? Yeah. That's the password. We'll change that and put some more I don't know. That's a long password. Why does it say wrong? Make sure it's capital letters. Use capital letters because I see. it's cases. Yes. Yes. Yes.","start_word":3573,"end_word":3846,"sentiment":"neutral","sentiment_score":-0.01625884078905313},{"text":"I can't reach the Internet right now.","start_word":3847,"end_word":3853,"sentiment":"negative","sentiment_score":-0.36649176478385925},{"text":"I already know that. RC7. Is Airtel the most common one used here in Canberra? Or Yes. We're the best. they're the best. Okay. Well, I'll tell you why we're the best because we've got our own data centers, Yep. and we give you direct IP transit. It's not a layer three. It's a layer two. Alright. So I we give you direct IP transit. We have Mhmm. our engineers that direct the IP transit, and we have engineers that direct all the networking that goes through the super networks. I see. So if you have a fault, we're able to resolve your fault from our end pretty much in an instant. If it's a network fault, then we've gotta send out a an email to Super Networks. Yep. So now you've already connected the Internet to our our property. Right? It's already now connected. Yeah. Right? Yeah.","start_word":3854,"end_word":4001,"sentiment":"neutral","sentiment_score":0.14262820780277252},{"text":"Your services is ready to go.","start_word":4002,"end_word":4007,"sentiment":"positive","sentiment_score":0.44394052028656006},{"text":"We're just waiting for you now Yep. to whatever you gotta do, connect to the Wi Fi, open up your Chrome, log in to the router, Yep. and put in the credentials, and that's it. Yep. Yep. So what I'm doing is I'm actually connecting to my TV because that's a bit quicker. My laptop is taking ages. So what I'm doing is putting in the password. If it connects, then it's all good. Give me one second. Well, connect to the password. But how are you gonna log in to the you can't use a t a TV for this. It's not gonna work. Oh, is it? Okay. No. So then No. I'll I just mean, wait because for the laptop. TV will only use the Wi Fi, but your your we we've gotta provision your router first. I see. Yeah. No. We can't. Yeah. No. Just wait wait wait wait for your router. No problems. Okay. You just I mean, if you wanna, I can keep talking to you or hang up and just text me when Okay. you're ready to go. Alright. Let's say 30% computers on. So give me another I think it's 70% more. Alright. So when you're ready, just text me. Alright? Yeah. Sure. I'll text you in the WhatsApp. Yeah. Please. Yeah. You know something? It says connected successfully on the TV. It says I'm connected to the TV now, but no. Yeah. But But you're it connected says to the Wi Fi, not to the Internet. that's it. Correct. But it says no Internet. Yes. Yeah. Alright. I'll do it then.","start_word":4008,"end_word":4276,"sentiment":"neutral","sentiment_score":0.0009832805222537383},{"text":"Thank you.","start_word":4277,"end_word":4278,"sentiment":"positive","sentiment_score":0.4801819324493408},{"text":"I'll call you back in once it's done. Yeah. When you're ready. No problem.","start_word":4279,"end_word":4292,"sentiment":"neutral","sentiment_score":0.14990659058094025},{"text":"Thank you.","start_word":4293,"end_word":4294,"sentiment":"positive","sentiment_score":0.33720117807388306},{"text":"Okay. Bye. Sorry. Are you good? Yep. Hang on. I'm just gonna It's call saying Matthew. it's saying 100%. It's saying 100%. I think it's get getting connected now. I mean, my my computer my computer is getting Alright. sent. Let me know when you connected to the Wi Fi. Alright. Okay. Yep. Are you there? Just a quick question now. The yeah. I'll just show you a photo of what has happened. And tell me could you just tell me I've got the laptop up and running. So what what am I doing again? Just remind me again. So I've got the Okay. Now open up your Wi Fi and connect to the Wi Fi of your router. one moment. That way we can communicate with the router. So am I am I just doing a am I connecting with the wire, the yellow wire, or just putting input input the Wi Fi and and the password into the laptop? Is that what am I is that what am I doing? Okay. You need to connect to the Wi Fi of your black router. The yellow with the yellow wire connected to the laptop? No. You need No. to connect to the Wi Fi from your laptop to your router. You know how you connected to the Wi Fi with your TV? Yes. Just exactly like that. Yeah. The same thing with your laptop. Okay. But you haven't got a spare cable, you said? I haven't got You haven't got a a spare cable? stay cable. No. Yeah. So you need to connect to the Wi Fi, please, with your repair laptop. Once you do, let me know. No. Alright. What the hell? Are you able to connect? I'm trying to connect. One moment. One Oh, okay, moment. sir. You got the password. Remember what the password is. Yeah? Yes. It's AllConnect yeah. I've done I'm connecting it now. So I think it already has had the password in the full. Okay. Now So what I need you to do is open up your Chrome browser. okay. One sec. Chrome browser. And up the top there in your URL, not in your search engine, your URL, Mhmm. I need you to type in there 192Dot168Dot1Dot1, and then press enter. One moment. That was a bit too good. And did you need Chrome specifically? Because this doesn't have Chrome. Is this Microsoft Edge? Oh, that should do it. Yeah. That should be fine. I said, let me open up Microsoft Edge. Okay. Could you repeat that URL URL number again? 192 One nine two. dot Yep. 168.1 Yep. .one. Press enter. ZipRec. Yep. And now it's asking me to log in. What's the password? The password is SmallQForQueen, Yep. XForX-ray, X. Yep. FForFrank, Yep. ZedForZebraTheNumber8, Yep. Yep. SmallZedForZebra, It's in. Yep. SmallBForBakery, Yep. and QForQueen. Yep. Logging in. Okay. Yep. It's in. Okay. Send me a photo of what you see, please. Yep.","start_word":4295,"end_word":4787,"sentiment":"neutral","sentiment_score":0.007292558501415997},{"text":"Sure. Thank you. That is good.","start_word":4788,"end_word":4793,"sentiment":"positive","sentiment_score":0.66949462890625},{"text":"Alright. So well, now we need to click on click on the Internet tab. Oh, no. Hang on. Sorry. This is Internet. Oh, yeah. Click on the Internet tab and send Yep. me a photo, please. Okay. One sec. Yep. This is an o one, old details. So we will connect to a new detail if possible. Yeah. Show me what, yeah, what what you see, please. Yep. I sent you. Admit. Oh, so this was with I iNet. Oh, okay. Well, I'm just gonna send you the neat new details. Yep. This is the username what you re oh, geez. That's what I'm doing. This is the username where you replace the I I net thing, Okay. and now I'm gonna send you the password. And this is the password. You just copy paste copy paste. But before you go next, have it open and just send me a photo, please. Sure. And send me a photo of the whole screen, not just the the user. I need to see the whole screen where it says either save or next or save and apply. Stuff like that, please. Oh, that's better. Alright. So let's have a look. 6. Just checking the password just to double check, make sure it's all correct. Mhmm. That's his name. Password. Alright. Click Yep. on save. Well, it did nothing. It just saved, and then it came back. Okay. Now I want you to open up a new tab Okay. and just send me a photo of that new tab. I'm on the phone. And on that new tab, I want you to type in this. You see it? Yep. Yep. Type in that and press enter, and I know I need to see what speed you're getting. Alright? Sure. And then just send me a photo, please. So once it's finished yeah. Just send me a photo. Yep. I just pressed go, and then now it's just connecting. Yeah. Yeah. Just press. And then once it's you probably might have to do it twice. Yeah. How many people are using Internet? You said two. Just yeah. Me and my husband. Just two. And how many TVs do you have in the house? Just one TV. Playstations? No PlayStation. Okay. Well, 25 is plenty. Yep.","start_word":4794,"end_word":5174,"sentiment":"neutral","sentiment_score":0.03437218237228281},{"text":"Congratulations.","start_word":5175,"end_word":5175,"sentiment":"positive","sentiment_score":0.4758638739585877},{"text":"Okay. So it gave me a number. It gave me a reading. Let me do another one. Oh, you're getting 22.","start_word":5176,"end_word":5196,"sentiment":"neutral","sentiment_score":0.08892285078763962},{"text":"Oh, beautiful. Is that good? That's excellent.","start_word":5197,"end_word":5203,"sentiment":"positive","sentiment_score":0.4542655944824219},{"text":"Oh, Well, you okay.","start_word":5204,"end_word":5207,"sentiment":"neutral","sentiment_score":0.24515724182128903},{"text":"Good.","start_word":5208,"end_word":5208,"sentiment":"positive","sentiment_score":0.4028332233428955},{"text":"you're on 25, so you're almost there. Alright. Good. What server are you oh, okay. The server is a bit that's alright. Now you're getting a good speed.","start_word":5209,"end_word":5236,"sentiment":"neutral","sentiment_score":0.19886444509029388},{"text":"Excellent speed.","start_word":5237,"end_word":5238,"sentiment":"positive","sentiment_score":0.45116743445396423},{"text":"Alright. Well, your service is it's active. It's active. Okay.","start_word":5239,"end_word":5248,"sentiment":"neutral","sentiment_score":0.1680007129907608},{"text":"Awesome.","start_word":5249,"end_word":5249,"sentiment":"positive","sentiment_score":0.4326764941215515},{"text":"You Let's can see. start using it now for whatever you want, and that's it or no.","start_word":5250,"end_word":5266,"sentiment":"neutral","sentiment_score":0.26585298776626587},{"text":"Congratulations.","start_word":5267,"end_word":5267,"sentiment":"positive","sentiment_score":0.4182261824607849},{"text":"Welcome to Airtel.","start_word":5268,"end_word":5270,"sentiment":"neutral","sentiment_score":0.3076481819152832},{"text":"Thank you.","start_word":5271,"end_word":5272,"sentiment":"positive","sentiment_score":0.3623917698860169},{"text":"And what's your name? Dom, d o m, m for Mary. Thank you, mom. Dom, d, d for David, Dom. Oh, Dom. Thank you, Dom. Just with the TV, I'm just one before I let you go. Just confirming, should it be connected now? Yeah. Yeah. If if you connected to the Wi Fi before, you should be able to screen now. Just double check while I'm on the phone, please. Okay. Sure. Let me just go into the Internet. Now that was too easy. You you got me worried. I'm gonna I'm gonna have to get you to work for us. If I go to reconnect. What I'll do is I'm gonna give you a six months contract. Yep. So you got your first month free and you get the 15% discount. Alright? Okay. Yep. And if you're happy with us after six months, you could stay with us.","start_word":5273,"end_word":5422,"sentiment":"neutral","sentiment_score":0.08021292835474014},{"text":"But Amazing.","start_word":5423,"end_word":5424,"sentiment":"positive","sentiment_score":0.3956024646759033},{"text":"at That's least at that least you at least you get the six months with a discount. Alright? yes.","start_word":5425,"end_word":5443,"sentiment":"neutral","sentiment_score":0.30570802092552185},{"text":"Thank you so much, Tom. Appreciate that.","start_word":5444,"end_word":5450,"sentiment":"positive","sentiment_score":0.7701429724693298},{"text":"I and You're I think most you have Internet Internet is working fine, TV is working fine, and Netflix is getting connected.","start_word":5451,"end_word":5472,"sentiment":"neutral","sentiment_score":0.3165641129016876},{"text":"Oh, good. alright. Well, you have a lovely day. God bless, and take care. Thank you so much. Bye.","start_word":5473,"end_word":5491,"sentiment":"positive","sentiment_score":0.6724778413772583},{"text":"You Bye too. Bye. bye.","start_word":5492,"end_word":5496,"sentiment":"neutral","sentiment_score":0.20930494368076324},{"text":"Thank you.","start_word":5497,"end_word":5498,"sentiment":"positive","sentiment_score":0.5646975040435791},{"text":"Bye.","start_word":5499,"end_word":5499,"sentiment":"neutral","sentiment_score":0.2805182933807373}],"average":{"sentiment":"neutral","sentiment_score":0.03704948043277506}}}}