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Please visit our website at www.theautomaster.com to schedule service appointments, order parts, browse our inventory, or send general information via email. For sales, press 4. For roadside assistance, press 5. For the service, press 6.\n\nFor parts, press 7. For the Auto Master hours of operation, press 8. If you know your party's extension, you may dial it now, or to reach a staff directory, press 9. To hear these options again, press star. And thank you for calling the Auto Master.\n\nWelcome to the Auto Master. Please visit our website at www.theautomaster.com","paragraphs":[{"sentences":[{"text":"Welcome to the Auto Master.","start":1.76,"end":3.22,"sentiment":"positive","sentiment_score":0.3806722700595856},{"text":"Please visit our website at www.theautomaster.com to schedule service appointments, order parts, browse our inventory, or send general information via email.","start":3.28,"end":14.259999,"sentiment":"neutral","sentiment_score":0.16895182253349394},{"text":"For sales, press 4.","start":14.684999,"end":16.224998,"sentiment":"neutral","sentiment_score":0.03680020151659846},{"text":"For roadside assistance, press 5.","start":16.365,"end":18.625,"sentiment":"neutral","sentiment_score":0.048027707263827324},{"text":"For the service, press 6.","start":18.925,"end":20.625,"sentiment":"neutral","sentiment_score":0.02861848995089531}],"sentiment":"neutral","sentiment_score":0.14954453539103268,"num_words":40,"start":1.76,"end":20.625},{"sentences":[{"text":"For parts, press 7.","start":20.845,"end":22.385,"sentiment":"neutral","sentiment_score":0.026553121861070395},{"text":"For the Auto Master hours of operation, press 8.","start":22.525,"end":25.345,"sentiment":"neutral","sentiment_score":0.0535028220878707},{"text":"If you know your party's extension, you may dial it now, or to reach a staff directory, press 9.","start":25.485,"end":30.789999,"sentiment":"neutral","sentiment_score":0.06253171221990335},{"text":"To hear these options again, press star.","start":30.849998,"end":33.17,"sentiment":"neutral","sentiment_score":0.1208232119679451},{"text":"And thank you for calling the Auto Master.","start":33.17,"end":34.93,"sentiment":"positive","sentiment_score":0.5739124082028866}],"sentiment":"neutral","sentiment_score":0.15346600357046786,"num_words":47,"start":20.845,"end":34.93},{"sentences":[{"text":"Welcome to the Auto Master.","start":34.93,"end":43.67,"sentiment":"neutral","sentiment_score":0.09517700821161271},{"text":"Please visit our website at www.theautomaster.com","start":43.912876,"end":48.092873,"sentiment":"neutral","sentiment_score":0.03628025700648626}],"sentiment":"neutral","sentiment_score":0.06305150755427101,"num_words":11,"start":34.93,"end":48.092873}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to the Auto Master. Please visit our website at www.theautomaster.com to schedule service appointments, order parts, browse our inventory, or send general information via email. For sales, press 4. For roadside assistance, press 5. For the service, press 6.\n\nFor parts, press 7. For the Auto Master hours of operation, press 8. If you know your party's extension, you may dial it now, or to reach a staff directory, press 9. To hear these options again, press star. And thank you for calling the Auto Master.\n\nWelcome\n\nChannel 0: Hello? Hello?\n\nChannel 1: to the Auto Master. Please visit our website at www.theautomaster.com","paragraphs":[{"sentences":[{"text":"Welcome to the Auto Master.","start":1.76,"end":3.22,"sentiment":"positive","sentiment_score":0.3806722700595856},{"text":"Please visit our website at www.theautomaster.com to schedule service appointments, order parts, browse our inventory, or send general information via email.","start":3.28,"end":14.259999,"sentiment":"neutral","sentiment_score":0.16895182253349394},{"text":"For sales, press 4.","start":14.684999,"end":16.224998,"sentiment":"neutral","sentiment_score":0.03680020151659846},{"text":"For roadside assistance, press 5.","start":16.365,"end":18.625,"sentiment":"neutral","sentiment_score":0.048027707263827324},{"text":"For the service, press 6.","start":18.925,"end":20.625,"sentiment":"neutral","sentiment_score":0.02861848995089531}],"sentiment":"neutral","sentiment_score":0.14954453539103268,"channel":1,"num_words":40,"start":1.76,"end":20.625},{"sentences":[{"text":"For parts, press 7.","start":20.845,"end":22.385,"sentiment":"neutral","sentiment_score":0.026553121861070395},{"text":"For the Auto Master hours of operation, press 8.","start":22.525,"end":25.345,"sentiment":"neutral","sentiment_score":0.0535028220878707},{"text":"If you know your party's extension, you may dial it now, or to reach a staff directory, press 9.","start":25.485,"end":30.789999,"sentiment":"neutral","sentiment_score":0.06253171221990335},{"text":"To hear these options again, press star.","start":30.849998,"end":33.17,"sentiment":"neutral","sentiment_score":0.1208232119679451},{"text":"And thank you for calling the Auto Master.","start":33.17,"end":34.93,"sentiment":"positive","sentiment_score":0.5739124082028866}],"sentiment":"neutral","sentiment_score":0.15346600357046786,"channel":1,"num_words":47,"start":20.845,"end":34.93},{"sentences":[{"text":"Welcome","start":34.93,"end":35.43,"sentiment":"neutral","sentiment_score":0.2194855809211731}],"sentiment":"neutral","sentiment_score":0.2194855809211731,"channel":1,"num_words":1,"start":34.93,"end":35.43},{"sentences":[{"text":"Hello?","start":37.88294,"end":38.38294,"sentiment":"neutral","sentiment_score":0.1279689073562622},{"text":"Hello?","start":41.082935,"end":41.582935,"sentiment":"neutral","sentiment_score":0.054513320326805115}],"sentiment":"neutral","sentiment_score":0.09124111384153366,"channel":0,"num_words":2,"start":37.88294,"end":41.582935},{"sentences":[{"text":"to the Auto Master.","start":42.61,"end":43.67,"sentiment":"neutral","sentiment_score":0.0640998650342226},{"text":"Please visit our website at www.theautomaster.com","start":43.912876,"end":48.092873,"sentiment":"neutral","sentiment_score":0.03628025700648626}],"sentiment":"neutral","sentiment_score":0.047408100217580795,"channel":1,"num_words":10,"start":42.61,"end":48.092873}]},"summary":{"result":"success","short":"The representative from the Auto Master provides a menu of options for the caller to choose from, including scheduling service appointments, receiving information about parts and vehicles, and learning about the hours of operation. The caller is prompted to press a number to access a staff directory or hear the options again. The options are repeated before the caller is informed that they have reached the Auto Master."},"intents":{"segments":[{"text":"And thank you for calling the Auto Master. Welcome Hello?","start_word":79,"end_word":88,"intents":[{"intent":"Guide callers","confidence_score":0.5643801}]}]},"sentiments":{"segments":[{"text":"Welcome to the Auto Master.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.3702675700187683},{"text":"Please visit our website at www.theautomaster.com to schedule service appointments, order parts, browse our inventory, or send general information via email. For sales, press 4. For roadside assistance, press 5. For the service, press 6. For parts, press 7. For the Auto Master hours of operation, press 8. If you know your party's extension, you may dial it now, or to reach a staff directory, press 9. To hear these options again, press star.","start_word":5,"end_word":78,"sentiment":"neutral","sentiment_score":0.09260467439889908},{"text":"And thank you for calling the Auto Master.","start_word":79,"end_word":86,"sentiment":"positive","sentiment_score":0.5773459076881409},{"text":"Welcome Hello? Hello? to the Auto Master. Please visit our website at www.theautomaster.com","start_word":87,"end_word":99,"sentiment":"neutral","sentiment_score":0.06672221422195435}],"average":{"sentiment":"neutral","sentiment_score":0.1330434445981626}}}}