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Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.2561991736292839},{"text":"Claire speaking.","start":0.64,"end":1.46,"sentiment":"neutral","sentiment_score":0.09390027076005936},{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.07064911723136902}],"sentiment":"neutral","sentiment_score":0.15416960120201112,"channel":1,"num_words":5,"start":0.24,"end":2.42},{"sentences":[{"text":"Oh, hi, Claire?","start":8.72,"end":11.38,"sentiment":"neutral","sentiment_score":0.03760723707576593}],"sentiment":"neutral","sentiment_score":0.03760723707576593,"channel":0,"num_words":3,"start":8.72,"end":11.38},{"sentences":[{"text":"Yes.","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":0.03996529430150986}],"sentiment":"neutral","sentiment_score":0.03996529430150986,"channel":1,"num_words":1,"start":11.92,"end":12.42},{"sentences":[{"text":"It's Andrew from Vigilance AI.","start":13.355,"end":15.514999,"sentiment":"neutral","sentiment_score":0.0404121819883585},{"text":"Have I caught you at a bad time?","start":15.514999,"end":17.375,"sentiment":"neutral","sentiment_score":-0.1797694955021143}],"sentiment":"neutral","sentiment_score":-0.09508423492885552,"channel":0,"num_words":13,"start":13.355,"end":17.375},{"sentences":[{"text":"I'm just on another call at the moment, on a Teams call.","start":18.145,"end":23.765,"sentiment":"neutral","sentiment_score":-0.1618405617773533},{"text":"Are you","start":25.025,"end":25.505,"sentiment":"neutral","sentiment_score":-0.042980704456567764}],"sentiment":"neutral","sentiment_score":-0.1448605821600982,"channel":1,"num_words":14,"start":18.145,"end":25.505},{"sentences":[{"text":"Oh,","start":25.515,"end":26.015,"sentiment":"neutral","sentiment_score":-0.03669073432683945}],"sentiment":"neutral","sentiment_score":-0.03669073432683945,"channel":0,"num_words":1,"start":25.515,"end":26.015},{"sentences":[{"text":"yes.","start":26.57,"end":27.07,"sentiment":"neutral","sentiment_score":-0.03714926168322563},{"text":"Sorry.","start":27.13,"end":27.63,"sentiment":"neutral","sentiment_score":-0.11319202184677124},{"text":"Do you is there a a good time for me to return your call?","start":30.81,"end":34.17,"sentiment":"neutral","sentiment_score":-0.05396961261119161},{"text":"Or","start":34.17,"end":34.67,"sentiment":"neutral","sentiment_score":-0.015139222145080566}],"sentiment":"neutral","sentiment_score":-0.054179710719515294,"channel":1,"num_words":17,"start":26.57,"end":34.67},{"sentences":[{"text":"Yeah.","start":35.93,"end":36.43,"sentiment":"neutral","sentiment_score":0.024494824931025505},{"text":"I I can call you back later at your available time this afternoon.","start":36.489998,"end":41.07,"sentiment":"neutral","sentiment_score":0.0421093524648593}],"sentiment":"neutral","sentiment_score":0.04085117192672832,"channel":0,"num_words":14,"start":35.93,"end":41.07},{"sentences":[{"text":"yeah.","start":41.72294,"end":41.962936,"sentiment":"neutral","sentiment_score":0.04977533966302872},{"text":"Later this afternoon would be better.","start":41.962936,"end":43.56294,"sentiment":"neutral","sentiment_score":0.05235544343789419},{"text":"Thank you.","start":43.56294,"end":44.22294,"sentiment":"positive","sentiment_score":0.5122769623994827}],"sentiment":"neutral","sentiment_score":0.15427354723215103,"channel":1,"num_words":9,"start":41.72294,"end":44.22294},{"sentences":[{"text":"Alright.","start":44.842937,"end":45.24294,"sentiment":"positive","sentiment_score":0.4769123494625091},{"text":"You have a great day, Claire.","start":45.24294,"end":46.362938,"sentiment":"positive","sentiment_score":0.6573844949404398}],"sentiment":"positive","sentiment_score":0.6316027598721641,"channel":0,"num_words":7,"start":44.842937,"end":46.362938},{"sentences":[{"text":"Thank","start":46.362938,"end":46.602936,"sentiment":"positive","sentiment_score":0.33831822872161865}],"sentiment":"positive","sentiment_score":0.33831822872161865,"channel":1,"num_words":1,"start":46.362938,"end":46.602936},{"sentences":[{"text":"Sorry.","start":46.362938,"end":46.862938,"sentiment":"neutral","sentiment_score":0.19160044193267825}],"sentiment":"neutral","sentiment_score":0.19160044193267825,"channel":0,"num_words":1,"start":46.362938,"end":46.862938},{"sentences":[{"text":"you.","start":46.602936,"end":46.92294,"sentiment":"neutral","sentiment_score":0.2629465162754059},{"text":"Bye.","start":46.92294,"end":47.42294,"sentiment":"neutral","sentiment_score":0.07321783155202866}],"sentiment":"neutral","sentiment_score":0.16808217391371727,"channel":1,"num_words":2,"start":46.602936,"end":47.42294}]},"summary":{"result":"success","short":"An agent fromGenerationance AI called Claire, but she was busy on another call. The agent suggests calling back later in the afternoon and Claire agrees. The call ends with the agent thanking Claire and saying goodbye."},"intents":{"segments":[{"text":"I I can call you back later at your available time this afternoon. yeah.","start_word":55,"end_word":68,"intents":[{"intent":"Call back later","confidence_score":0.14069863}]}]},"sentiments":{"segments":[{"text":"Good morning. Claire speaking. Hello? Oh, hi, Claire? Yes. It's Andrew from Vigilance AI. Have I caught you at a bad time? I'm just on another call at the moment, on a Teams call. Are you Oh, yes. Sorry. Do you is there a a good time for me to return your call? Or Yeah. I I can call you back later at your available time this afternoon. yeah. Later this afternoon would be better.","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":-0.029015161097049713},{"text":"Thank you. Alright. You have a great day, Claire.","start_word":75,"end_word":83,"sentiment":"positive","sentiment_score":0.5830628871917725},{"text":"Sorry. Thank you. Bye.","start_word":84,"end_word":87,"sentiment":"neutral","sentiment_score":0.19274766743183136}],"average":{"sentiment":"neutral","sentiment_score":0.057246827703761306}}}}