{"metadata":{"transaction_key":"deprecated","request_id":"01a0a77b-9af3-74d1-933e-b2045b32ee3b","sha256":"6447302163a05d12f856a0e196c5846577d5e07d67b0df4ada2f68f1cafae64c","created":"2026-09-15T23:51:32.061Z","duration":81.935936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":186,"output_tokens":92},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":207,"output_tokens":207},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":207,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Karen. Can I speak with you? Hello. Can you hear me? TPMS? Sorry. What is that? Mhmm. Do you already have a account from Airtel, or you're trying to sign up? Sorry. What is your concern again that regarding your router?","confidence":0.9892578,"words":[{"word":"hello","start":1.4399999,"end":1.92,"confidence":0.9765625,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.11911119520664216},{"word":"good","start":1.92,"end":2.08,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4123041331768036},{"word":"morning","start":2.08,"end":2.48,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.3210517466068268},{"word":"this","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.20168103277683255},{"word":"is","start":2.72,"end":2.8799999,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.22004911303520203},{"word":"karen","start":2.8799999,"end":3.28,"confidence":0.47705078,"punctuated_word":"Karen.","sentiment":"neutral","sentiment_score":0.28258633613586426},{"word":"can","start":3.28,"end":3.6,"confidence":0.19335938,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.19117790460586548},{"word":"i","start":3.6,"end":3.6799998,"confidence":0.72802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11339481174945833},{"word":"speak","start":3.6799998,"end":4.08,"confidence":0.57958984,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.12283484637737274},{"word":"with","start":4.08,"end":4.16,"confidence":0.82714844,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1283992975950241},{"word":"you","start":4.16,"end":4.66,"confidence":0.8547363,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.13824857771396637},{"word":"hello","start":7.2799997,"end":7.68,"confidence":0.62231445,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.02279682829976082},{"word":"can","start":7.68,"end":7.9199996,"confidence":0.98291016,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.01760118082165718},{"word":"you","start":7.9199996,"end":8.0,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01599334552884102},{"word":"hear","start":8.0,"end":8.16,"confidence":0.9970703,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.01017695479094982},{"word":"me","start":8.16,"end":8.66,"confidence":0.9980469,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.017946520820260048},{"word":"tpms","start":15.12,"end":15.62,"confidence":0.6805827,"punctuated_word":"TPMS?","sentiment":"neutral","sentiment_score":-0.026150960475206375},{"word":"sorry","start":15.975,"end":16.375,"confidence":0.9777832,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.09933540225028992},{"word":"what","start":16.375,"end":16.455,"confidence":0.99902344,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.08431286364793777},{"word":"is","start":16.455,"end":16.955,"confidence":0.9863281,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07596765458583832},{"word":"that","start":20.215,"end":20.465,"confidence":0.9975586,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.0729396790266037},{"word":"mhmm","start":20.465,"end":20.965,"confidence":0.8345337,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.04780985042452812},{"word":"do","start":57.9,"end":58.1,"confidence":0.63623047,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.1064971089363098},{"word":"you","start":58.1,"end":58.3,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09171993285417555},{"word":"already","start":58.3,"end":58.7,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.06227792054414749},{"word":"have","start":58.7,"end":59.18,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0598406195640564},{"word":"a","start":59.18,"end":59.420002,"confidence":0.42797852,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05646306648850441},{"word":"account","start":59.420002,"end":59.920002,"confidence":0.9980469,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.07625456899404526},{"word":"from","start":59.98,"end":60.38,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.05615387111902237},{"word":"airtel","start":60.38,"end":60.86,"confidence":0.75738525,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":-0.04504038020968437},{"word":"or","start":60.86,"end":61.36,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03928444534540176},{"word":"you're","start":61.66,"end":61.9,"confidence":0.9797363,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.05982271954417229},{"word":"trying","start":61.9,"end":62.22,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.052365705370903015},{"word":"to","start":62.22,"end":62.38,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.062328092753887177},{"word":"sign","start":62.38,"end":62.54,"confidence":0.99902344,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.061322227120399475},{"word":"up","start":62.54,"end":63.04,"confidence":0.9597168,"punctuated_word":"up?","sentiment":"neutral","sentiment_score":-0.05954524129629135},{"word":"sorry","start":76.23499,"end":76.55499,"confidence":0.61987305,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1882438957691193},{"word":"what","start":76.55499,"end":76.715,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.2589043378829956},{"word":"is","start":76.715,"end":76.875,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2739291191101074},{"word":"your","start":76.875,"end":77.115,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.24508611857891083},{"word":"concern","start":77.115,"end":77.435,"confidence":0.9980469,"punctuated_word":"concern","sentiment":"neutral","sentiment_score":-0.30223727226257324},{"word":"again","start":77.435,"end":77.935,"confidence":0.99121094,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.23483344912528992},{"word":"that","start":77.994995,"end":78.155,"confidence":0.4440918,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.20196940004825592},{"word":"regarding","start":78.23499,"end":78.73499,"confidence":0.9902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.23113887012004852},{"word":"your","start":78.795,"end":79.034996,"confidence":0.6791992,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2757571339607239},{"word":"router","start":79.034996,"end":79.534996,"confidence":0.7330322,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.19720880687236783}],"paragraphs":{"transcript":"\nHello. Good morning. This is Karen. Can I speak with you? Hello.\n\nCan you hear me? TPMS? Sorry. What is that? Mhmm.\n\nDo you already have a account from Airtel, or you're trying to sign up? Sorry. What is your concern again that regarding your router?","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.11911119520664216},{"text":"Good morning.","start":1.92,"end":2.48,"sentiment":"positive","sentiment_score":0.3666779398918152},{"text":"This is Karen.","start":2.48,"end":3.28,"sentiment":"neutral","sentiment_score":0.23477216064929962},{"text":"Can I speak with you?","start":3.28,"end":4.66,"sentiment":"neutral","sentiment_score":0.1388110876083374},{"text":"Hello.","start":7.2799997,"end":7.68,"sentiment":"neutral","sentiment_score":0.02279682829976082}],"sentiment":"neutral","sentiment_score":0.18946965193996826,"num_words":12,"start":1.4399999,"end":7.68},{"sentences":[{"text":"Can you hear me?","start":7.68,"end":8.66,"sentiment":"neutral","sentiment_score":-0.015429500490427017},{"text":"TPMS?","start":15.12,"end":15.62,"sentiment":"neutral","sentiment_score":-0.026150960475206375},{"text":"Sorry.","start":15.975,"end":16.375,"sentiment":"neutral","sentiment_score":-0.09933540225028992},{"text":"What is that?","start":16.375,"end":20.465,"sentiment":"neutral","sentiment_score":-0.07774006575345993},{"text":"Mhmm.","start":20.465,"end":20.965,"sentiment":"neutral","sentiment_score":-0.04780985042452812}],"sentiment":"neutral","sentiment_score":-0.04682344123721123,"num_words":10,"start":7.68,"end":20.965},{"sentences":[{"text":"Do you already have a account from Airtel, or you're trying to sign up?","start":57.9,"end":63.04,"sentiment":"neutral","sentiment_score":-0.06349399286721434},{"text":"Sorry.","start":76.23499,"end":76.55499,"sentiment":"neutral","sentiment_score":-0.1882438957691193},{"text":"What is your concern again that regarding your router?","start":76.55499,"end":79.534996,"sentiment":"neutral","sentiment_score":-0.24678494532903036}],"sentiment":"neutral","sentiment_score":-0.13742601266130805,"num_words":24,"start":57.9,"end":79.534996}]}}]},{"alternatives":[{"transcript":"Hello? Hi. I just need a I need I just need a help with the TPMS. So I had a I had a Maxi TPMS from Autel to to scan the sensor. And and I have a car, Subaru '2 20 '2 20, and the TPMS light is on. So but when I'm scanning all the sensor, scanning as well, I reland it. I clear the codes. It's going away. But as soon I as I start, it's coming back. The TPMS is coming back. It no. I just need help to help how to fix the problem.","confidence":0.99316406,"words":[{"word":"hello","start":5.3599997,"end":5.8599997,"confidence":0.98168945,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03883704915642738},{"word":"hi","start":7.04,"end":7.44,"confidence":0.951416,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03317693993449211},{"word":"i","start":7.44,"end":7.6,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.002903454005718231},{"word":"just","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.002262188121676445},{"word":"need","start":7.8399997,"end":8.34,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.005776172503829002},{"word":"a","start":9.679999,"end":9.92,"confidence":0.48291016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.024480462074279785},{"word":"i","start":9.92,"end":10.0,"confidence":0.5571289,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03555595129728317},{"word":"need","start":10.0,"end":10.12,"confidence":0.7573242,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.01662171632051468},{"word":"i","start":10.24,"end":10.4,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04426540806889534},{"word":"just","start":10.4,"end":10.639999,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02721216529607773},{"word":"need","start":10.639999,"end":10.8,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.047551751136779785},{"word":"a","start":10.8,"end":10.96,"confidence":0.9091797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006430830806493759},{"word":"help","start":10.96,"end":11.2,"confidence":0.9970703,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.01512233167886734},{"word":"with","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.006065819412469864},{"word":"the","start":11.44,"end":11.599999,"confidence":0.95703125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01710086315870285},{"word":"tpms","start":11.599999,"end":12.099999,"confidence":0.9794922,"punctuated_word":"TPMS.","sentiment":"neutral","sentiment_score":-0.023881565779447556},{"word":"so","start":18.485,"end":18.985,"confidence":0.97314453,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07790014147758484},{"word":"i","start":19.685,"end":19.845,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07534608244895935},{"word":"had","start":19.845,"end":20.345,"confidence":0.99902344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.08188003301620483},{"word":"a","start":21.285,"end":21.525,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06388894468545914},{"word":"i","start":21.525,"end":21.685,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08867433667182922},{"word":"had","start":21.685,"end":21.925,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.0887783095240593},{"word":"a","start":21.925,"end":22.165,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0751238614320755},{"word":"maxi","start":22.165,"end":22.665,"confidence":0.93725586,"punctuated_word":"Maxi","sentiment":"neutral","sentiment_score":-0.035521890968084335},{"word":"tpms","start":22.805,"end":23.305,"confidence":0.99902344,"punctuated_word":"TPMS","sentiment":"neutral","sentiment_score":-0.05109907314181328},{"word":"from","start":24.244999,"end":24.645,"confidence":0.99121094,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.02746441960334778},{"word":"autel","start":24.645,"end":25.145,"confidence":0.94677734,"punctuated_word":"Autel","sentiment":"neutral","sentiment_score":-0.005445579066872597},{"word":"to","start":26.929998,"end":27.369999,"confidence":0.96875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.023078273981809616},{"word":"to","start":27.369999,"end":27.81,"confidence":0.97314453,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02754841186106205},{"word":"scan","start":27.81,"end":28.13,"confidence":0.9980469,"punctuated_word":"scan","sentiment":"neutral","sentiment_score":-0.037314463406801224},{"word":"the","start":28.13,"end":28.529999,"confidence":0.5,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.054136622697114944},{"word":"sensor","start":28.529999,"end":29.029999,"confidence":0.8198242,"punctuated_word":"sensor.","sentiment":"neutral","sentiment_score":-0.04040595889091492},{"word":"and","start":30.13,"end":30.63,"confidence":0.9873047,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.045597292482852936},{"word":"and","start":32.29,"end":32.53,"confidence":0.7373047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05703291296958923},{"word":"i","start":32.53,"end":32.69,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06506066024303436},{"word":"have","start":32.69,"end":32.93,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.038749366998672485},{"word":"a","start":32.93,"end":33.09,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0375007763504982},{"word":"car","start":33.09,"end":33.59,"confidence":0.8779297,"punctuated_word":"car,","sentiment":"neutral","sentiment_score":-0.036382876336574554},{"word":"subaru","start":34.69,"end":35.19,"confidence":0.99609375,"punctuated_word":"Subaru","sentiment":"neutral","sentiment_score":-0.027000339701771736},{"word":"'2","start":35.57,"end":35.73,"confidence":0.94189453,"punctuated_word":"'2","sentiment":"neutral","sentiment_score":-0.05550837516784668},{"word":"20","start":35.73,"end":38.449997,"confidence":0.9885254,"punctuated_word":"20","sentiment":"neutral","sentiment_score":-0.04701526090502739},{"word":"'2","start":39.01,"end":39.17,"confidence":0.7319336,"punctuated_word":"'2","sentiment":"neutral","sentiment_score":-0.053311049938201904},{"word":"20","start":39.17,"end":40.07,"confidence":0.95092773,"punctuated_word":"20,","sentiment":"neutral","sentiment_score":-0.035786222666502},{"word":"and","start":40.37,"end":40.53,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07148619741201401},{"word":"the","start":40.53,"end":40.69,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1875429004430771},{"word":"tpms","start":40.69,"end":41.19,"confidence":0.9980469,"punctuated_word":"TPMS","sentiment":"neutral","sentiment_score":-0.17952826619148254},{"word":"light","start":41.329998,"end":41.57,"confidence":0.9951172,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.17755071818828583},{"word":"is","start":41.57,"end":41.809998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.20566679537296295},{"word":"on","start":41.809998,"end":42.105,"confidence":0.9980469,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.14928248524665833},{"word":"so","start":42.825,"end":43.145,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1293420046567917},{"word":"but","start":43.305,"end":43.625,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1192135214805603},{"word":"when","start":43.625,"end":43.864998,"confidence":0.9970703,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.21911071240901947},{"word":"i'm","start":43.864998,"end":44.024998,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1423475593328476},{"word":"scanning","start":44.024998,"end":44.425,"confidence":1.0,"punctuated_word":"scanning","sentiment":"neutral","sentiment_score":-0.1152675449848175},{"word":"all","start":44.425,"end":44.665,"confidence":0.9921875,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.22027647495269775},{"word":"the","start":44.665,"end":44.825,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16087780892848969},{"word":"sensor","start":44.825,"end":45.325,"confidence":0.79541016,"punctuated_word":"sensor,","sentiment":"neutral","sentiment_score":-0.11491505801677704},{"word":"scanning","start":47.145,"end":47.545,"confidence":0.68652344,"punctuated_word":"scanning","sentiment":"neutral","sentiment_score":-0.11144912242889404},{"word":"as","start":47.545,"end":47.704998,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.14869844913482666},{"word":"well","start":47.704998,"end":48.105,"confidence":0.87109375,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.15849150717258453},{"word":"i","start":48.105,"end":48.265,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14423371851444244},{"word":"reland","start":48.265,"end":48.665,"confidence":0.4864502,"punctuated_word":"reland","sentiment":"neutral","sentiment_score":-0.16490715742111206},{"word":"it","start":48.665,"end":49.165,"confidence":0.80444336,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.144901841878891},{"word":"i","start":49.545,"end":49.785,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0933305248618126},{"word":"clear","start":49.785,"end":50.105,"confidence":0.6665039,"punctuated_word":"clear","sentiment":"neutral","sentiment_score":-0.10677734017372131},{"word":"the","start":50.105,"end":50.265,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1705700010061264},{"word":"codes","start":50.265,"end":50.585,"confidence":0.70874023,"punctuated_word":"codes.","sentiment":"neutral","sentiment_score":-0.13964158296585083},{"word":"it's","start":50.585,"end":50.825,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.33104628324508667},{"word":"going","start":50.825,"end":51.145,"confidence":0.99902344,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.278457373380661},{"word":"away","start":51.145,"end":51.545,"confidence":0.8725586,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.25955551862716675},{"word":"but","start":51.545,"end":52.045,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2677415907382965},{"word":"as","start":52.345,"end":52.425,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2948015034198761},{"word":"soon","start":52.425,"end":52.745,"confidence":0.99902344,"punctuated_word":"soon","sentiment":"negative","sentiment_score":-0.3657875955104828},{"word":"i","start":52.745,"end":52.905,"confidence":0.60009766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.28704214096069336},{"word":"as","start":53.065,"end":53.225,"confidence":0.99121094,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2995816171169281},{"word":"i","start":53.225,"end":53.465,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2632436156272888},{"word":"start","start":53.465,"end":53.965,"confidence":0.99658203,"punctuated_word":"start,","sentiment":"neutral","sentiment_score":-0.3095032870769501},{"word":"it's","start":54.345,"end":54.585,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.365464448928833},{"word":"coming","start":54.585,"end":54.985,"confidence":1.0,"punctuated_word":"coming","sentiment":"negative","sentiment_score":-0.34012699127197266},{"word":"back","start":54.985,"end":55.485,"confidence":0.9941406,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.3268975019454956},{"word":"the","start":56.7,"end":57.02,"confidence":0.6484375,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.17858198285102844},{"word":"tpms","start":57.02,"end":57.52,"confidence":0.8840332,"punctuated_word":"TPMS","sentiment":"neutral","sentiment_score":-0.14030519127845764},{"word":"is","start":57.58,"end":57.74,"confidence":0.9658203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09524039179086684},{"word":"coming","start":57.74,"end":58.14,"confidence":0.99902344,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.08770979940891266},{"word":"back","start":58.14,"end":58.64,"confidence":0.9482422,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.08220551908016205},{"word":"it","start":61.54,"end":62.04,"confidence":0.52001953,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.054749779403209686},{"word":"no","start":65.18,"end":65.42,"confidence":0.9824219,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.232776939868927},{"word":"i","start":65.42,"end":65.5,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25002023577690125},{"word":"just","start":65.5,"end":65.74,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.18508371710777283},{"word":"need","start":65.74,"end":65.98,"confidence":0.9970703,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.20310187339782715},{"word":"help","start":65.98,"end":66.22,"confidence":0.90478516,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.18629732728004456},{"word":"to","start":66.3,"end":66.46,"confidence":0.6298828,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17672862112522125},{"word":"help","start":66.46,"end":66.78,"confidence":0.99316406,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.19444793462753296},{"word":"how","start":66.78,"end":66.94,"confidence":0.92333984,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.127437025308609},{"word":"to","start":66.94,"end":67.26,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15038719773292542},{"word":"fix","start":67.26,"end":67.5,"confidence":1.0,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.16630791127681732},{"word":"the","start":67.5,"end":67.66,"confidence":0.6958008,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16308504343032837},{"word":"problem","start":67.66,"end":68.16,"confidence":0.99853516,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.1256556510925293}],"paragraphs":{"transcript":"\nHello? Hi. I just need a I need I just need a help with the TPMS. So I had a I had a Maxi TPMS from Autel to to scan the sensor. And and I have a car, Subaru '2 20 '2 20, and the TPMS light is on.\n\nSo but when I'm scanning all the sensor, scanning as well, I reland it. I clear the codes. It's going away. But as soon I as I start, it's coming back. The TPMS is coming back.\n\nIt no. I just need help to help how to fix the problem.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.03883704915642738},{"text":"Hi.","start":7.04,"end":7.44,"sentiment":"neutral","sentiment_score":0.03317693993449211},{"text":"I just need a I need I just need a help with the TPMS.","start":7.44,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.0187927886311497},{"text":"So I had a I had a Maxi TPMS from Autel to to scan the sensor.","start":18.485,"end":29.029999,"sentiment":"neutral","sentiment_score":-0.05335040017962456},{"text":"And and I have a car, Subaru '2 20 '2 20, and the TPMS light is on.","start":30.13,"end":42.105,"sentiment":"neutral","sentiment_score":-0.08647073509500307}],"sentiment":"neutral","sentiment_score":-0.051320284719065745,"num_words":49,"start":5.3599997,"end":42.105},{"sentences":[{"text":"So but when I'm scanning all the sensor, scanning as well, I reland it.","start":42.825,"end":49.165,"sentiment":"neutral","sentiment_score":-0.14957374866519654},{"text":"I clear the codes.","start":49.545,"end":50.585,"sentiment":"neutral","sentiment_score":-0.12757986225187778},{"text":"It's going away.","start":50.585,"end":51.545,"sentiment":"neutral","sentiment_score":-0.2896863917509715},{"text":"But as soon I as I start, it's coming back.","start":51.545,"end":55.485,"sentiment":"neutral","sentiment_score":-0.3120190292596817},{"text":"The TPMS is coming back.","start":56.7,"end":58.64,"sentiment":"neutral","sentiment_score":-0.11680857688188553}],"sentiment":"neutral","sentiment_score":-0.19937900784942839,"num_words":36,"start":42.825,"end":58.64},{"sentences":[{"text":"It no.","start":61.54,"end":65.42,"sentiment":"neutral","sentiment_score":-0.14376335963606834},{"text":"I just need help to help how to fix the problem.","start":65.42,"end":68.16,"sentiment":"neutral","sentiment_score":-0.17532295801422812}],"sentiment":"neutral","sentiment_score":-0.17046763518681893,"num_words":13,"start":61.54,"end":68.16}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Karen. Can I speak with you?\n\nChannel 1: Hello? Hi.\n\nChannel 0: Hello.\n\nChannel 1: I just\n\nChannel 0: Can\n\nChannel 1: need\n\nChannel 0: you hear me?\n\nChannel 1: a I need I just need a help with the TPMS.\n\nChannel 0: TPMS? Sorry. What is\n\nChannel 1: So I had\n\nChannel 0: that? Mhmm.\n\nChannel 1: a I had a Maxi TPMS from Autel to to scan the sensor. And and I have a car, Subaru '2 20 '2 20, and the TPMS light is on. So but when I'm scanning all the sensor, scanning as well, I reland it. I clear the codes. It's going away.\n\nBut as soon I as I start, it's coming back. The TPMS is coming\n\nChannel 0: Do you\n\nChannel 1: back.\n\nChannel 0: already have a account from Airtel, or\n\nChannel 1: It\n\nChannel 0: you're trying to sign up?\n\nChannel 1: no. I just need help to help how to fix the problem.\n\nChannel 0: Sorry. What is your concern again that regarding your router?","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.11911119520664216},{"text":"Good morning.","start":1.92,"end":2.48,"sentiment":"positive","sentiment_score":0.3666779398918152},{"text":"This is Karen.","start":2.48,"end":3.28,"sentiment":"neutral","sentiment_score":0.23477216064929962},{"text":"Can I speak with you?","start":3.28,"end":4.66,"sentiment":"neutral","sentiment_score":0.1388110876083374}],"sentiment":"neutral","sentiment_score":0.20462172681635077,"channel":0,"num_words":11,"start":1.4399999,"end":4.66},{"sentences":[{"text":"Hello?","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.03883704915642738},{"text":"Hi.","start":7.04,"end":7.44,"sentiment":"neutral","sentiment_score":0.03317693993449211}],"sentiment":"neutral","sentiment_score":0.03600699454545975,"channel":1,"num_words":2,"start":5.3599997,"end":7.44},{"sentences":[{"text":"Hello.","start":7.2799997,"end":7.68,"sentiment":"neutral","sentiment_score":0.02279682829976082}],"sentiment":"neutral","sentiment_score":0.02279682829976082,"channel":0,"num_words":1,"start":7.2799997,"end":7.68},{"sentences":[{"text":"I just","start":7.44,"end":7.8399997,"sentiment":"neutral","sentiment_score":-0.002582821063697338}],"sentiment":"neutral","sentiment_score":-0.002582821063697338,"channel":1,"num_words":2,"start":7.44,"end":7.8399997},{"sentences":[{"text":"Can","start":7.68,"end":7.9199996,"sentiment":"neutral","sentiment_score":-0.01760118082165718}],"sentiment":"neutral","sentiment_score":-0.01760118082165718,"channel":0,"num_words":1,"start":7.68,"end":7.9199996},{"sentences":[{"text":"need","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":-0.005776172503829002}],"sentiment":"neutral","sentiment_score":-0.005776172503829002,"channel":1,"num_words":1,"start":7.8399997,"end":8.34},{"sentences":[{"text":"you hear me?","start":7.9199996,"end":8.66,"sentiment":"neutral","sentiment_score":-0.01470560704668363}],"sentiment":"neutral","sentiment_score":-0.01470560704668363,"channel":0,"num_words":3,"start":7.9199996,"end":8.66},{"sentences":[{"text":"a I need I just need a help with the TPMS.","start":9.679999,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.02292338420044292}],"sentiment":"neutral","sentiment_score":-0.02292338420044292,"channel":1,"num_words":11,"start":9.679999,"end":12.099999},{"sentences":[{"text":"TPMS?","start":15.12,"end":15.62,"sentiment":"neutral","sentiment_score":-0.026150960475206375},{"text":"Sorry.","start":15.975,"end":16.375,"sentiment":"neutral","sentiment_score":-0.09933540225028992},{"text":"What is","start":16.375,"end":16.955,"sentiment":"neutral","sentiment_score":-0.08014025911688805}],"sentiment":"neutral","sentiment_score":-0.0714417202398181,"channel":0,"num_words":4,"start":15.12,"end":16.955},{"sentences":[{"text":"So I had","start":18.485,"end":20.345,"sentiment":"neutral","sentiment_score":-0.07837541898091634}],"sentiment":"neutral","sentiment_score":-0.07837541898091634,"channel":1,"num_words":3,"start":18.485,"end":20.345},{"sentences":[{"text":"that?","start":20.215,"end":20.465,"sentiment":"neutral","sentiment_score":-0.0729396790266037},{"text":"Mhmm.","start":20.465,"end":20.965,"sentiment":"neutral","sentiment_score":-0.04780985042452812}],"sentiment":"neutral","sentiment_score":-0.06037476472556591,"channel":0,"num_words":2,"start":20.215,"end":20.965},{"sentences":[{"text":"a I had a Maxi TPMS from Autel to to scan the sensor.","start":21.285,"end":29.029999,"sentiment":"neutral","sentiment_score":-0.04757539584086491},{"text":"And and I have a car, Subaru '2 20 '2 20, and the TPMS light is on.","start":30.13,"end":42.105,"sentiment":"neutral","sentiment_score":-0.08647073509500307},{"text":"So but when I'm scanning all the sensor, scanning as well, I reland it.","start":42.825,"end":49.165,"sentiment":"neutral","sentiment_score":-0.14957374866519654},{"text":"I clear the codes.","start":49.545,"end":50.585,"sentiment":"neutral","sentiment_score":-0.12757986225187778},{"text":"It's going away.","start":50.585,"end":51.545,"sentiment":"neutral","sentiment_score":-0.2896863917509715}],"sentiment":"neutral","sentiment_score":-0.10905674015920536,"channel":1,"num_words":51,"start":21.285,"end":51.545},{"sentences":[{"text":"But as soon I as I start, it's coming back.","start":51.545,"end":55.485,"sentiment":"neutral","sentiment_score":-0.3120190292596817},{"text":"The TPMS is coming","start":56.7,"end":58.14,"sentiment":"neutral","sentiment_score":-0.1254593413323164}],"sentiment":"neutral","sentiment_score":-0.25871626128043446,"channel":1,"num_words":14,"start":51.545,"end":58.14},{"sentences":[{"text":"Do you","start":57.9,"end":58.3,"sentiment":"neutral","sentiment_score":-0.09910852089524268}],"sentiment":"neutral","sentiment_score":-0.09910852089524268,"channel":0,"num_words":2,"start":57.9,"end":58.3},{"sentences":[{"text":"back.","start":58.14,"end":58.64,"sentiment":"neutral","sentiment_score":-0.08220551908016205}],"sentiment":"neutral","sentiment_score":-0.08220551908016205,"channel":1,"num_words":1,"start":58.14,"end":58.64},{"sentences":[{"text":"already have a account from Airtel, or","start":58.3,"end":61.36,"sentiment":"neutral","sentiment_score":-0.05647355318069458}],"sentiment":"neutral","sentiment_score":-0.05647355318069458,"channel":0,"num_words":7,"start":58.3,"end":61.36},{"sentences":[{"text":"It","start":61.54,"end":62.04,"sentiment":"neutral","sentiment_score":-0.054749779403209686}],"sentiment":"neutral","sentiment_score":-0.054749779403209686,"channel":1,"num_words":1,"start":61.54,"end":62.04},{"sentences":[{"text":"you're trying to sign up?","start":61.66,"end":63.04,"sentiment":"neutral","sentiment_score":-0.05907679721713066}],"sentiment":"neutral","sentiment_score":-0.05907679721713066,"channel":0,"num_words":5,"start":61.66,"end":63.04},{"sentences":[{"text":"no.","start":65.18,"end":65.42,"sentiment":"neutral","sentiment_score":-0.232776939868927},{"text":"I just need help to help how to fix the problem.","start":65.42,"end":68.16,"sentiment":"neutral","sentiment_score":-0.17532295801422812}],"sentiment":"neutral","sentiment_score":-0.18011078983545303,"channel":1,"num_words":12,"start":65.18,"end":68.16},{"sentences":[{"text":"Sorry.","start":76.23499,"end":76.55499,"sentiment":"neutral","sentiment_score":-0.1882438957691193},{"text":"What is your concern again that regarding your router?","start":76.55499,"end":79.534996,"sentiment":"neutral","sentiment_score":-0.24678494532903036}],"sentiment":"neutral","sentiment_score":-0.24093084037303925,"channel":0,"num_words":10,"start":76.23499,"end":79.534996}]},"summary":{"result":"success","short":"The customer, Karen, is having trouble with the TPMS on her Subaru Twenty20 and is asking the agent for help. She explains that she had a problem with the TPMS after scanning the sensor and clearifying the codes, but when she tries to scan again, the TPMS says \"just need help\" and asks if the agent is trying to sign up for Airtel. The agent asks for clarification on the issue with the customer's router."},"intents":{"segments":[{"text":"I just need help to help how to fix the problem. Sorry.","start_word":123,"end_word":134,"intents":[{"intent":"Fix tpms issue","confidence_score":0.05477611}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.11911119520664216},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3514692187309265},{"text":"This is Karen. Can I speak with you? Hello? Hi. Hello. I just Can need you hear me? a I need I just need a help with the TPMS. TPMS? Sorry. What is So I had that? Mhmm. a I had a Maxi TPMS from Autel to to scan the sensor. And and I have a car, Subaru '2 20 '2 20, and the TPMS light is on. So but when I'm scanning all the sensor, scanning as well, I reland it. I clear the codes. It's going away. But as soon I as I start, it's coming back. The TPMS is coming Do you back. already have a account from Airtel, or It you're trying to sign up? no. I just need help to help how to fix the problem. Sorry. What is your concern again that regarding your router?","start_word":3,"end_word":143,"sentiment":"neutral","sentiment_score":-0.10026045888662338}],"average":{"sentiment":"neutral","sentiment_score":-0.09159412476175648}}}}