{"metadata":{"transaction_key":"deprecated","request_id":"019f7cf5-004b-7cd3-81c5-20062ccc9cd5","sha256":"d82bdd88c28efa9229a465966dd37a3443551279eb6de84cb6a00171d4cffd20","created":"2026-07-20T00:37:41.031Z","duration":285.91193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":734,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":817,"output_tokens":819},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":817,"output_tokens":63}},"results":{"channels":[{"alternatives":[{"transcript":"Morning. This is Airtel accounts. How may I help you today? Okay. Sure. I'll be happy to pull out your account. In that way, I could endorse your account to our concerned department. What is your full name? June. Okay. Thank you so much. And your last name, please? Nice to have you in the line, John. So, yeah, how may I help you? Mhmm. Okay. I got it. Thank you so much for your call today. And, yeah, I I get what you are trying to say. I could see in here that your plan is super fiber boost five hundred five hundred. Right? Yeah. So apologize for the confusion regarding this plan. I just wanted to explain, this is a speed boost picture and may provide higher speed depending on the service location and a network capability in the area. In some cases, the service may achieve a speed higher than 100 slash 40, which is benefit when available. However, if the booth is not fully supported in the area, the service may still operate the actual base plan, which is 100 slash 40. Your service plan actual speed is 100 slash 40, which what you are getting right now, and the five hundred five hundred, it's a boost. Yeah. No. It's possible. As I've mentioned, it's depending on the service location and network capability in the area. But nothing's to worry. Here's what I'm going to do. I'll go ahead and endorse your concern to our technical department. In that way, they will reach you out in reference to this. They will check, investigate everything if there's any possibility to get the boost in your area. Alright? One moment. The good phone number to call you back is the one you're using, ends in 9074. Right? Oh, alright. So one moment here. Please keep your line open. Our one of our tech team will go ahead and reach out to you in reference with this. Rest assured, we'll be endorsing your concern to them, okay, about your available speed if it's possible. Alright. You're welcome, John. Are you working from home using your EFT services? Oh, I see. I got it. So, yeah, no worries. They will reach out to you in reference to your concern. It's already been forwarded. Okay? Alright. You're welcome. Have a good one. 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This is Airtel accounts. How may I help you today? Okay. Sure.\n\nI'll be happy to pull out your account. In that way, I could endorse your account to our concerned department. What is your full name? June. Okay.\n\nThank you so much. And your last name, please? Nice to have you in the line, John. So, yeah, how may I help you? Mhmm.\n\nOkay. I got it. Thank you so much for your call today. And, yeah, I I get what you are trying to say. I could see in here that your plan is super fiber boost five hundred five hundred.\n\nRight? Yeah. So apologize for the confusion regarding this plan. I just wanted to explain, this is a speed boost picture and may provide higher speed depending on the service location and a network capability in the area. In some cases, the service may achieve a speed higher than 100 slash 40, which is benefit when available.\n\nHowever, if the booth is not fully supported in the area, the service may still operate the actual base plan, which is 100 slash 40. Your service plan actual speed is 100 slash 40, which what you are getting right now, and the five hundred five hundred, it's a boost. Yeah. No. It's possible.\n\nAs I've mentioned, it's depending on the service location and network capability in the area. But nothing's to worry. Here's what I'm going to do. I'll go ahead and endorse your concern to our technical department. In that way, they will reach you out in reference to this.\n\nThey will check, investigate everything if there's any possibility to get the boost in your area. Alright? One moment. The good phone number to call you back is the one you're using, ends in 9074. Right?\n\nOh, alright. So one moment here. Please keep your line open. Our one of our tech team will go ahead and reach out to you in reference with this. Rest assured, we'll be endorsing your concern to them, okay, about your available speed if it's possible.\n\nAlright. You're welcome, John. Are you working from home using your EFT services? Oh, I see. I got it.\n\nSo, yeah, no worries. They will reach out to you in reference to your concern. It's already been forwarded. Okay? Alright.\n\nYou're welcome. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Morning.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.15585118532180786},{"text":"This is Airtel accounts.","start":0.48,"end":1.92,"sentiment":"neutral","sentiment_score":0.15988029912114143},{"text":"How may I help you today?","start":1.92,"end":3.22,"sentiment":"neutral","sentiment_score":0.2555962825814883},{"text":"Okay.","start":15.775,"end":16.255001,"sentiment":"neutral","sentiment_score":0.15165290236473083},{"text":"Sure.","start":16.255001,"end":16.735,"sentiment":"neutral","sentiment_score":0.32907646894454956}],"sentiment":"neutral","sentiment_score":0.21612918835419875,"num_words":13,"start":0.16,"end":16.735},{"sentences":[{"text":"I'll be happy to pull out your account.","start":16.735,"end":19.695,"sentiment":"positive","sentiment_score":0.5943994745612144},{"text":"In that way, I could endorse your account to our concerned 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Hello? I'm calling because I have some things that I want to check with my Internet connection online. John? John. John, j o h n. Rojas. It's r o j a s. Yeah. Well, what happened? I I connected my service maybe, like, two weeks ago. I got a modem from you. Yeah. I have my new modem here is connected with the cable with the Ethernet cable that you send me with with it. So what happened? The Internet is working properly, but the speed is not. Because I have been testing my Internet connection with my computer. My computer is connected directly with cable directly to the modem, and it's only reaching 100 megabytes and upload of 30 megabytes. But my plan is five hundred five hundred. So I have been testing, like, several days, and even today is 130. So I'm just calling because maybe my service is not configured properly from your side because the speed is not, like, reaching the 500. Uh-huh. So, well, what what can I do to get the 500? It's not possible? Okay. Yeah. That's right. Okay. Thank you. Yes. Okay. Thank you. Bye 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Hello? I'm calling because I have some things that I want to check with my Internet connection online. John? John.\n\nJohn, j o h n. Rojas. It's r o j a s. Yeah. Well, what happened?\n\nI I connected my service maybe, like, two weeks ago. I got a modem from you. Yeah. I have my new modem here is connected with the cable with the Ethernet cable that you send me with with it. So what happened?\n\nThe Internet is working properly, but the speed is not. Because I have been testing my Internet connection with my computer. My computer is connected directly with cable directly to the modem, and it's only reaching 100 megabytes and upload of 30 megabytes. But my plan is five hundred five hundred. So I have been testing, like, several days, and even today is 130.\n\nSo I'm just calling because maybe my service is not configured properly from your side because the speed is not, like, reaching the 500. Uh-huh. So, well, what what can I do to get the 500? It's not possible? Okay.\n\nYeah. That's right. Okay. Thank you. Yes.\n\nOkay. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.03448217362165451},{"text":"Hello?","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.025800425559282303},{"text":"I'm calling because I have some things that I want to check with my Internet connection online.","start":5.6,"end":14.58,"sentiment":"neutral","sentiment_score":0.007976436165764052},{"text":"John?","start":25.915,"end":26.415,"sentiment":"neutral","sentiment_score":0.022080659866333008},{"text":"John.","start":30.075,"end":30.575,"sentiment":"neutral","sentiment_score":0.008826833218336105}],"sentiment":"neutral","sentiment_score":0.010799500337314038,"num_words":21,"start":3.84,"end":30.575},{"sentences":[{"text":"John, j o h n.","start":30.69,"end":33.670002,"sentiment":"neutral","sentiment_score":0.02480742633342743},{"text":"Rojas.","start":39.09,"end":39.59,"sentiment":"neutral","sentiment_score":0.04071573540568352},{"text":"It's r 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it.","start":65.42,"end":74.495,"sentiment":"neutral","sentiment_score":0.02547126525843685},{"text":"So what happened?","start":75.115,"end":76.235,"sentiment":"neutral","sentiment_score":-0.025457109635074932}],"sentiment":"neutral","sentiment_score":0.005025862538743587,"num_words":42,"start":51.695,"end":76.235},{"sentences":[{"text":"The Internet is working properly, but the speed is not.","start":76.235,"end":80.575,"sentiment":"negative","sentiment_score":-0.3420443654060364},{"text":"Because I have been testing my Internet connection with my computer.","start":80.795,"end":87.01,"sentiment":"neutral","sentiment_score":-0.24679124490781265},{"text":"My computer is connected directly with cable directly to the modem, and it's only reaching 100 megabytes and upload of 30 megabytes.","start":87.15,"end":103.375,"sentiment":"neutral","sentiment_score":-0.13500128415497867},{"text":"But my plan is five hundred five hundred.","start":103.835,"end":106.41499,"sentiment":"neutral","sentiment_score":-0.15507935918867588},{"text":"So I have been testing, like, several days, and even today is 130.","start":106.88,"end":117.78,"sentiment":"neutral","sentiment_score":-0.16448262677742884}],"sentiment":"neutral","sentiment_score":-0.19506382220424712,"num_words":64,"start":76.235,"end":117.78},{"sentences":[{"text":"So I'm just calling because maybe my service is not configured properly from your side because the speed is not, like, reaching the 500.","start":118.079994,"end":128.595,"sentiment":"negative","sentiment_score":-0.38871398319800693},{"text":"Uh-huh.","start":143.31,"end":143.81,"sentiment":"neutral","sentiment_score":-0.025609582662582397},{"text":"So, well, what what can I do to get the 500?","start":194.03,"end":197.535,"sentiment":"neutral","sentiment_score":-0.025042825971137394},{"text":"It's not possible?","start":198.235,"end":199.21501,"sentiment":"neutral","sentiment_score":-0.2087822655836741},{"text":"Okay.","start":229.945,"end":230.445,"sentiment":"neutral","sentiment_score":0.0876845121383667}],"sentiment":"neutral","sentiment_score":-0.2542219637427479,"num_words":40,"start":118.079994,"end":230.445},{"sentences":[{"text":"Yeah.","start":239.31999,"end":239.79999,"sentiment":"neutral","sentiment_score":0.10185286402702332},{"text":"That's right.","start":239.79999,"end":240.62,"sentiment":"neutral","sentiment_score":0.13266515731811523},{"text":"Okay.","start":256.65,"end":257.15,"sentiment":"neutral","sentiment_score":0.05295820906758309},{"text":"Thank you.","start":261.05,"end":267.77,"sentiment":"neutral","sentiment_score":0.23152616620063782},{"text":"Yes.","start":267.77,"end":268.27,"sentiment":"neutral","sentiment_score":0.16790151596069336}],"sentiment":"neutral","sentiment_score":0.15015646229897225,"num_words":7,"start":239.31999,"end":268.27},{"sentences":[{"text":"Okay.","start":277.545,"end":277.86502,"sentiment":"positive","sentiment_score":0.4680109024047851},{"text":"Thank you.","start":277.86502,"end":278.45688,"sentiment":"positive","sentiment_score":0.785666823387146},{"text":"Bye bye.","start":282.69687,"end":283.4369,"sentiment":"neutral","sentiment_score":0.3209407776594162}],"sentiment":"positive","sentiment_score":0.5362452208995819,"num_words":5,"start":277.545,"end":283.4369}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Morning. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hello? Hello? I'm calling because I have some things that I want to check with my Internet connection online.\n\nChannel 0: Okay. Sure. I'll be happy to pull out your account. In that way, I could endorse your account to our concerned department. What is your full name?\n\nChannel 1: John?\n\nChannel 0: June.\n\nChannel 1: John. John, j o h n.\n\nChannel 0: Okay. Thank you so much. And your last name, please?\n\nChannel 1: Rojas. It's r o j a s.\n\nChannel 0: Nice to have you in the line, John. So, yeah, how may I help you?\n\nChannel 1: Yeah. Well, what happened? I I connected my service maybe, like, two weeks ago.\n\nChannel 0: Mhmm.\n\nChannel 1: I got a modem from you. Yeah. I have my new modem here is connected with the cable with the Ethernet cable that you send me with with it. So what happened? The Internet is working properly, but the speed is not.\n\nBecause I have been testing my Internet connection with my computer. My computer is connected directly with cable directly to the modem, and it's only reaching 100 megabytes and upload of 30 megabytes. But my plan is five hundred five hundred. So I have been testing, like, several days, and even today is 130. So I'm just calling because maybe my service is not configured properly from your side because the speed is not, like, reaching the 500.\n\nChannel 0: Okay. I got it. Thank you so much for your call today. And, yeah, I I get what you are trying to say. I could see in here that your plan is super fiber boost five hundred five hundred.\n\nRight?\n\nChannel 1: Uh-huh.\n\nChannel 0: Yeah. So apologize for the confusion regarding this plan. I just wanted to explain, this is a speed boost picture and may provide higher speed depending on the service location and a network capability in the area. In some cases, the service may achieve a speed higher than 100 slash 40, which is benefit when available. However, if the booth is not fully supported in the area, the service may still operate the actual base plan, which is 100 slash 40.\n\nYour service plan actual speed is 100 slash 40, which what you are getting right now, and the five hundred five hundred, it's a boost.\n\nChannel 1: So, well, what\n\nChannel 0: Yeah.\n\nChannel 1: what can I do to get the 500? It's not possible?\n\nChannel 0: No. It's possible. As I've mentioned, it's depending on the service location and network capability in the area. But nothing's to worry. Here's what I'm going to do.\n\nI'll go ahead and endorse your concern to our technical department. In that way, they will reach you out in reference to this. They will check, investigate everything if there's any possibility to get the boost in your area. Alright?\n\nChannel 1: Okay.\n\nChannel 0: One moment. The good phone number to call you back is the one you're using, ends in 9074. Right?\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Oh, alright. So one moment here. Please keep your line open. Our one of our tech team will go ahead and reach out to you in reference with this. Rest assured, we'll be endorsing your concern to them, okay, about your\n\nChannel 1: Okay.\n\nChannel 0: available speed if it's possible.\n\nChannel 1: Thank\n\nChannel 0: Alright. You're welcome, John. Are you working from home using your EFT services?\n\nChannel 1: you. Yes.\n\nChannel 0: Oh, I see. I got it. So, yeah, no worries. They will reach out to you in reference to your concern. It's already been forwarded.\n\nOkay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. You're welcome. Have a good one.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Morning.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.15585118532180786},{"text":"This is Airtel accounts.","start":0.48,"end":1.92,"sentiment":"neutral","sentiment_score":0.15988029912114143},{"text":"How may I help you today?","start":1.92,"end":3.22,"sentiment":"neutral","sentiment_score":0.2555962825814883}],"sentiment":"neutral","sentiment_score":0.21172273429957303,"channel":0,"num_words":11,"start":0.16,"end":3.22},{"sentences":[{"text":"Hello?","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.03448217362165451},{"text":"Hello?","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.025800425559282303},{"text":"I'm calling because I have some things that I want to check with my Internet connection online.","start":5.6,"end":14.58,"sentiment":"neutral","sentiment_score":0.007976436165764052}],"sentiment":"neutral","sentiment_score":0.010309579684153983,"channel":1,"num_words":19,"start":3.84,"end":14.58},{"sentences":[{"text":"Okay.","start":15.775,"end":16.255001,"sentiment":"neutral","sentiment_score":0.15165290236473083},{"text":"Sure.","start":16.255001,"end":16.735,"sentiment":"neutral","sentiment_score":0.32907646894454956},{"text":"I'll be happy to pull out your account.","start":16.735,"end":19.695,"sentiment":"positive","sentiment_score":0.5943994745612144},{"text":"In that way, I could endorse your account to our concerned department.","start":19.695,"end":23.635,"sentiment":"neutral","sentiment_score":0.3275425707300504},{"text":"What is your full 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happened?","start":75.115,"end":76.235,"sentiment":"neutral","sentiment_score":-0.025457109635074932},{"text":"The Internet is working properly, but the speed is not.","start":76.235,"end":80.575,"sentiment":"negative","sentiment_score":-0.3420443654060364}],"sentiment":"neutral","sentiment_score":-0.06685028030049234,"channel":1,"num_words":42,"start":59.420002,"end":80.575},{"sentences":[{"text":"Because I have been testing my Internet connection with my computer.","start":80.795,"end":87.01,"sentiment":"neutral","sentiment_score":-0.24679124490781265},{"text":"My computer is connected directly with cable directly to the modem, and it's only reaching 100 megabytes and upload of 30 megabytes.","start":87.15,"end":103.375,"sentiment":"neutral","sentiment_score":-0.13500128415497867},{"text":"But my plan is five hundred five hundred.","start":103.835,"end":106.41499,"sentiment":"neutral","sentiment_score":-0.15507935918867588},{"text":"So I have been testing, like, several days, and even today is 130.","start":106.88,"end":117.78,"sentiment":"neutral","sentiment_score":-0.16448262677742884},{"text":"So I'm just calling because maybe my service is not configured properly from your side because the speed is not, like, reaching the 500.","start":118.079994,"end":128.595,"sentiment":"negative","sentiment_score":-0.38871398319800693}],"sentiment":"neutral","sentiment_score":-0.23580482774055922,"channel":1,"num_words":78,"start":80.795,"end":128.595},{"sentences":[{"text":"Okay.","start":129.295,"end":129.795,"sentiment":"neutral","sentiment_score":0.04924432188272476},{"text":"I got it.","start":129.935,"end":130.575,"sentiment":"neutral","sentiment_score":0.14015268286069235},{"text":"Thank you so much for your call today.","start":130.575,"end":132.675,"sentiment":"positive","sentiment_score":0.6557598039507866},{"text":"And, yeah, I I get what you are trying to say.","start":133.215,"end":136.815,"sentiment":"neutral","sentiment_score":0.08402459120208566},{"text":"I could see in here that your plan is super fiber boost five hundred five 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explain, this is a speed boost picture and may provide higher speed depending on the service location and a network capability in the area.","start":148.44,"end":160.235,"sentiment":"neutral","sentiment_score":0.1275789210838931},{"text":"In some cases, the service may achieve a speed higher than 100 slash 40, which is benefit when available.","start":160.535,"end":168.235,"sentiment":"neutral","sentiment_score":0.18871181693516278},{"text":"However, if the booth is not fully supported in the area, the service may still operate the actual base plan, which is 100 slash 40.","start":168.455,"end":178.69,"sentiment":"neutral","sentiment_score":-0.0601186740398407}],"sentiment":"neutral","sentiment_score":0.037521695189269975,"channel":0,"num_words":81,"start":144.36,"end":178.69},{"sentences":[{"text":"Your service plan actual speed is 100 slash 40, which what you are getting right now, and the five hundred five hundred, it's a boost.","start":179.31001,"end":190.295,"sentiment":"neutral","sentiment_score":0.15965056002140046}],"sentiment":"neutral","sentiment_score":0.15965056002140046,"channel":0,"num_words":25,"start":179.31001,"end":190.295},{"sentences":[{"text":"So, well, what","start":194.03,"end":195.195,"sentiment":"neutral","sentiment_score":0.012666766221324602}],"sentiment":"neutral","sentiment_score":0.012666766221324602,"channel":1,"num_words":3,"start":194.03,"end":195.195},{"sentences":[{"text":"Yeah.","start":195.07501,"end":195.57501,"sentiment":"neutral","sentiment_score":-0.009531348012387753}],"sentiment":"neutral","sentiment_score":-0.009531348012387753,"channel":0,"num_words":1,"start":195.07501,"end":195.57501},{"sentences":[{"text":"what can I do to get the 500?","start":195.195,"end":197.535,"sentiment":"neutral","sentiment_score":-0.03918392304331064},{"text":"It's not possible?","start":198.235,"end":199.21501,"sentiment":"neutral","sentiment_score":-0.2087822655836741}],"sentiment":"neutral","sentiment_score":-0.08543801646340977,"channel":1,"num_words":11,"start":195.195,"end":199.21501},{"sentences":[{"text":"No.","start":200.62,"end":200.86,"sentiment":"neutral","sentiment_score":-0.27936607599258423},{"text":"It's possible.","start":200.86,"end":201.68,"sentiment":"neutral","sentiment_score":-0.21042410284280777},{"text":"As I've mentioned, it's depending on the service location and network capability in the area.","start":202.14,"end":208.31999,"sentiment":"neutral","sentiment_score":-0.05232208569844564},{"text":"But nothing's to worry.","start":208.7,"end":210.08,"sentiment":"neutral","sentiment_score":0.012518567265942693},{"text":"Here's what I'm going to do.","start":210.3,"end":211.9,"sentiment":"neutral","sentiment_score":0.1741137926777204}],"sentiment":"neutral","sentiment_score":-0.013938876500885402,"channel":0,"num_words":28,"start":200.62,"end":211.9},{"sentences":[{"text":"I'll go ahead and endorse your concern to our technical department.","start":211.9,"end":217.69499,"sentiment":"neutral","sentiment_score":0.216278691183437},{"text":"In that way, they will reach you out in reference to this.","start":218.155,"end":222.235,"sentiment":"neutral","sentiment_score":0.23540054510037103},{"text":"They will check, investigate everything if there's any possibility to get the boost in your area.","start":222.235,"end":228.655,"sentiment":"neutral","sentiment_score":0.1310668815858662},{"text":"Alright?","start":229.55,"end":230.03,"sentiment":"neutral","sentiment_score":0.09457423537969588}],"sentiment":"neutral","sentiment_score":0.18488791212439537,"channel":0,"num_words":40,"start":211.9,"end":230.03},{"sentences":[{"text":"Okay.","start":229.945,"end":230.445,"sentiment":"neutral","sentiment_score":0.0876845121383667}],"sentiment":"neutral","sentiment_score":0.0876845121383667,"channel":1,"num_words":1,"start":229.945,"end":230.445},{"sentences":[{"text":"One moment.","start":230.03,"end":230.77,"sentiment":"neutral","sentiment_score":0.07504935562610626},{"text":"The good phone number to call you back is the one you're using, ends in 9074.","start":231.95001,"end":238.43001,"sentiment":"neutral","sentiment_score":0.11183226201683283},{"text":"Right?","start":238.43001,"end":238.93001,"sentiment":"neutral","sentiment_score":0.08580563217401505}],"sentiment":"neutral","sentiment_score":0.10659055451029226,"channel":0,"num_words":19,"start":230.03,"end":238.93001},{"sentences":[{"text":"Yeah.","start":239.31999,"end":239.79999,"sentiment":"neutral","sentiment_score":0.10185286402702332},{"text":"That's right.","start":239.79999,"end":240.62,"sentiment":"neutral","sentiment_score":0.13266515731811523}],"sentiment":"neutral","sentiment_score":0.12239439288775127,"channel":1,"num_words":3,"start":239.31999,"end":240.62},{"sentences":[{"text":"Oh, alright.","start":240.59001,"end":241.65001,"sentiment":"neutral","sentiment_score":0.13369417190551758},{"text":"So one moment here.","start":241.95001,"end":243.41,"sentiment":"neutral","sentiment_score":0.11053246818482876},{"text":"Please keep your line open.","start":244.805,"end":246.585,"sentiment":"neutral","sentiment_score":0.12218593508005142},{"text":"Our one of our tech team will go ahead and reach out to you in reference with this.","start":247.125,"end":252.005,"sentiment":"neutral","sentiment_score":0.20541733337773216},{"text":"Rest assured, we'll be endorsing your concern to them, okay, about your","start":252.005,"end":257.145,"sentiment":"neutral","sentiment_score":0.17903715992967287}],"sentiment":"neutral","sentiment_score":0.1747903856562405,"channel":0,"num_words":41,"start":240.59001,"end":257.145},{"sentences":[{"text":"Okay.","start":256.65,"end":257.15,"sentiment":"neutral","sentiment_score":0.05295820906758309}],"sentiment":"neutral","sentiment_score":0.05295820906758309,"channel":1,"num_words":1,"start":256.65,"end":257.15},{"sentences":[{"text":"available speed if it's 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you.","start":277.86502,"end":278.45688,"sentiment":"positive","sentiment_score":0.785666823387146}],"sentiment":"positive","sentiment_score":0.6797815163930258,"channel":1,"num_words":3,"start":277.545,"end":278.45688},{"sentences":[{"text":"Alright.","start":278.915,"end":279.395,"sentiment":"positive","sentiment_score":0.6042686104774475},{"text":"You're welcome.","start":279.395,"end":280.215,"sentiment":"positive","sentiment_score":0.7789109349250793},{"text":"Have a good one.","start":280.355,"end":281.415,"sentiment":"positive","sentiment_score":0.7664206326007843}],"sentiment":"positive","sentiment_score":0.7468247158186776,"channel":0,"num_words":7,"start":278.915,"end":281.415},{"sentences":[{"text":"Bye bye.","start":282.69687,"end":283.4369,"sentiment":"neutral","sentiment_score":0.3209407776594162}],"sentiment":"neutral","sentiment_score":0.3209407776594162,"channel":1,"num_words":2,"start":282.69687,"end":283.4369},{"sentences":[{"text":"Bye bye.","start":283.715,"end":284.455,"sentiment":"neutral","sentiment_score":0.026035625487565987}],"sentiment":"neutral","sentiment_score":0.026035625487565987,"channel":0,"num_words":2,"start":283.715,"end":284.455}]},"summary":{"result":"success","short":"The customer called to inquire about their internet connection and the agent pulled up their account. The customer had been testing their internet connection and it was not working properly. The agent promised to reassess the account and assign a technical department to investigate. The customer was given a phone number to call back and the agent promised to keep them updated."},"intents":{"segments":[{"text":"I'm calling because I have some things that I want to check with my Internet connection online. Okay. Sure.","start_word":13,"end_word":31,"intents":[{"intent":"Check internet connection","confidence_score":0.10757768}]},{"text":"I just wanted to explain, this is a speed boost picture and may provide higher speed depending on the service location and a network capability in the area.","start_word":283,"end_word":310,"intents":[{"intent":"Explain speed boost picture","confidence_score":0.2226311},{"intent":"Provide information","confidence_score":0.014991226}]},{"text":"I'll go ahead and endorse your concern to our technical department. In that way, they will reach you out in reference to this. They will check, investigate everything if there's any possibility to get the boost in your area. Alright? Okay.","start_word":422,"end_word":462,"intents":[{"intent":"Endorse concern","confidence_score":0.5724973},{"intent":"Endorse concern","confidence_score":0.19542919}]}]},"sentiments":{"segments":[{"text":"Morning. This is Airtel accounts. How may I help you today? Hello? Hello? I'm calling because I have some things that I want to check with my Internet connection online. Okay. Sure.","start_word":0,"end_word":31,"sentiment":"neutral","sentiment_score":0.09931040555238724},{"text":"I'll be happy to pull out your account.","start_word":32,"end_word":39,"sentiment":"positive","sentiment_score":0.5707993507385254},{"text":"In that way, I could endorse your account to our concerned department. What is your full name? John? June. John. John, j o h n. Okay.","start_word":40,"end_word":65,"sentiment":"neutral","sentiment_score":0.14127565920352936},{"text":"Thank you so much.","start_word":66,"end_word":69,"sentiment":"positive","sentiment_score":0.5208427309989929},{"text":"And your last name, please? Rojas. It's r o j a s.","start_word":70,"end_word":81,"sentiment":"neutral","sentiment_score":0.06901456415653229},{"text":"Nice to have you in the line, John. So, yeah, how may I help you?","start_word":82,"end_word":96,"sentiment":"positive","sentiment_score":0.5714288949966431},{"text":"Yeah. Well, what happened? I I connected my service maybe, like, two weeks ago. Mhmm. I got a modem from you. Yeah. I have my new modem here is connected with the cable with the Ethernet cable that you send me with with it. So what happened?","start_word":97,"end_word":143,"sentiment":"neutral","sentiment_score":0.003515776712447405},{"text":"The Internet is working properly, but the speed is not.","start_word":144,"end_word":153,"sentiment":"negative","sentiment_score":-0.3415866792201996},{"text":"Because I have been testing my Internet connection with my computer. My computer is connected directly with cable directly to the modem, and it's only reaching 100 megabytes and upload of 30 megabytes. But my plan is five hundred five hundred. So I have been testing, like, several days, and even today is 130.","start_word":154,"end_word":207,"sentiment":"neutral","sentiment_score":-0.16246087849140167},{"text":"So I'm just calling because maybe my service is not configured properly from your side because the speed is not, like, reaching the 500.","start_word":208,"end_word":231,"sentiment":"negative","sentiment_score":-0.3821027874946594},{"text":"Okay. I got it.","start_word":232,"end_word":235,"sentiment":"neutral","sentiment_score":0.11317071318626404},{"text":"Thank you so much for your call today.","start_word":236,"end_word":243,"sentiment":"positive","sentiment_score":0.6566389799118042},{"text":"And, yeah, I I get what you are trying to say. I could see in here that your plan is super fiber boost five hundred five hundred. Right? Uh-huh. Yeah.","start_word":244,"end_word":273,"sentiment":"neutral","sentiment_score":0.09301263093948364},{"text":"So apologize for the confusion regarding this plan.","start_word":274,"end_word":281,"sentiment":"negative","sentiment_score":-0.35313817858695984},{"text":"I just wanted to explain, this is a speed boost picture and may provide higher speed depending on the service location and a network capability in the area. In some cases, the service may achieve a speed higher than 100 slash 40, which is benefit when available. However, if the booth is not fully supported in the area, the service may still operate the actual base plan, which is 100 slash 40. Your service plan actual speed is 100 slash 40, which what you are getting right now, and the five hundred five hundred, it's a boost. So, well, what Yeah. what can I do to get the 500? It's not possible? No. It's possible. As I've mentioned, it's depending on the service location and network capability in the area. But nothing's to worry. Here's what I'm going to do. I'll go ahead and endorse your concern to our technical department. In that way, they will reach you out in reference to this. They will check, investigate everything if there's any possibility to get the boost in your area. Alright? Okay. One moment. The good phone number to call you back is the one you're using, ends in 9074. Right? Yeah. That's right. Oh, alright. So one moment here. Please keep your line open. Our one of our tech team will go ahead and reach out to you in reference with this. Rest assured, we'll be endorsing your concern to them, okay, about your Okay. available speed if it's possible. Thank Alright.","start_word":282,"end_word":533,"sentiment":"neutral","sentiment_score":0.10134845972061156},{"text":"You're welcome, John.","start_word":534,"end_word":536,"sentiment":"positive","sentiment_score":0.3575652241706848},{"text":"Are you working from home using your EFT services? you. Yes. Oh, I see. I got it. So, yeah, no worries. They will reach out to you in reference to your concern. It's already been forwarded. Okay?","start_word":537,"end_word":573,"sentiment":"neutral","sentiment_score":0.210026815533638},{"text":"Okay. Thank you. Alright. You're welcome. Have a good one.","start_word":574,"end_word":583,"sentiment":"positive","sentiment_score":0.7083210349082947},{"text":"Bye bye. Bye bye.","start_word":584,"end_word":587,"sentiment":"neutral","sentiment_score":0.2488628625869751}],"average":{"sentiment":"neutral","sentiment_score":0.09478647979624542}}}}