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When the representative, Abby from Techno One, arrives, she informs the customer that Kel Matheson is on annual leave until Monday and offers to call back on Tuesday afternoon. The customer thanks her and ends the call."},"intents":{"segments":[{"text":"I'll I'll just go ahead and call back Monday, maybe Monday afternoon. Okay. Not a problem.","start_word":62,"end_word":77,"intents":[{"intent":"Call back","confidence_score":0.12301557}]}]},"sentiments":{"segments":[{"text":"RC Interiors. One of our team will be with you shortly. Please continue to hold. RC Studio. This is Crystal. Hi, Crystal. Hi, Crystal.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.011988571844995022},{"text":"Good afternoon, ma'am.","start_word":24,"end_word":26,"sentiment":"positive","sentiment_score":0.3357630670070648},{"text":"This is Abby from Techno One in Springfield, Brisbane. Is Kel Matheson around? No. He's on annual leave until Monday. I'm sorry. I can Monday. pass you on to the general manager, though. Don't worry. I'll I'll just go ahead and call back Monday, maybe Monday afternoon. Okay.","start_word":27,"end_word":74,"sentiment":"neutral","sentiment_score":0.013305758126080036},{"text":"Not a problem. Thank you. Alright. Take Thank care, you. ma'am.","start_word":75,"end_word":85,"sentiment":"positive","sentiment_score":0.45536378026008606},{"text":"Bye. You too. Bye.","start_word":86,"end_word":89,"sentiment":"neutral","sentiment_score":0.17973072826862335}],"average":{"sentiment":"neutral","sentiment_score":0.10108159683846138}}}}