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Sorry about that. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with this You mean your Australian number? Yeah. But your concern is your Indian phone number. Right? Yeah. Yeah. We cannot check that one because we're not connected with Airtel India. Airtel Australia is a different company, and we only service Australian phone numbers. We can service Australian phone numbers. Yeah. This is Ertel, but soly, Australia. Mhmm. It really depends on the phone number. So since your concern is your engine number. Right? Yeah. Unfortunately, we we're not servicing engine numbers, only Australian numbers. Yeah. This is reseller. This is a reseller company. That's why there's different Airtel's around the world. Yeah. Unfortunately, no. We do not have their customer support number as we're not connected to them. Mhmm. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you? Mhmm.\n\nMhmm. Okay. I see. So it's an Ingen phone number? Eartell from Eartell India?\n\nMhmm. Okay. Yeah. Sorry about that. Since we are Airtel Australia, we only service Australian phone numbers.\n\nUnfortunately, we are unable to resolve this issue for you as we are not affiliated with this You mean your Australian number? Yeah. But your concern is your Indian phone number. Right? Yeah.\n\nYeah. We cannot check that one because we're not connected with Airtel India. Airtel Australia is a different company, and we only service Australian phone numbers. We can service Australian phone numbers. Yeah.\n\nThis is Ertel, but soly, Australia. Mhmm. It really depends on the phone number. So since your concern is your engine number. Right?\n\nYeah. Unfortunately, we we're not servicing engine numbers, only Australian numbers. Yeah. This is reseller. This is a reseller company.\n\nThat's why there's different Airtel's around the world. Yeah. Unfortunately, no. We do not have their customer support number as we're not connected to them. Mhmm.\n\nYou're welcome.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.0849757269024849},{"text":"Good afternoon.","start":2.8,"end":3.54,"sentiment":"neutral","sentiment_score":0.27997785806655884},{"text":"This is Maureen from Airtel tech support.","start":3.6,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.2293792132820402},{"text":"How can I assist you?","start":6.8799996,"end":8.18,"sentiment":"neutral","sentiment_score":0.16570650339126586},{"text":"Mhmm.","start":23.275,"end":23.775,"sentiment":"neutral","sentiment_score":-0.003769663162529469}],"sentiment":"neutral","sentiment_score":0.19220929936273023,"num_words":16,"start":2.32,"end":23.775},{"sentences":[{"text":"Mhmm.","start":38.755,"end":38.835,"sentiment":"neutral","sentiment_score":-0.03135005384683609},{"text":"Okay.","start":38.835,"end":39.155,"sentiment":"neutral","sentiment_score":-0.005559153854846954},{"text":"I 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Yes. Good afternoon. I have a presently, I'm visiting Australia. I have a India mobile number, and I have already activated as a international roaming from India.\n\nBut soon when I call any number, they say, this number is temporarily out of service. Sometimes it's out of service. Sometimes they say it is not reachable. Yes, ma'am. Yes.\n\nThe India phone number is 9 8291. No. No. No. You you you want my local number?\n\nYes. Yes. Correct. My Indian phone number roaming is not working. I'm not able to receive any call, SMS, OTP, nothing.\n\nYour company is Airtel Australia, and you are not serving Airtel number? Tell me, is this not airtelaustraliacom is this not the Airtel company? I know where you are. If if it is Airtel company, I have a problem with Airtel. Who I should contact?\n\nI can give you the I can give Indian number. I can give Australian number also. But the problem I have I have problem in Indian mobile number. If you are serving Australian number, then why your company name is Airtel? Sorry?\n\nOh, you you have any idea? Is there any Airtel company of India which can because if I have problem in Airtel number of India? Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.145473912358284},{"text":"Yes.","start":8.559999,"end":8.8,"sentiment":"neutral","sentiment_score":0.058521054685115814},{"text":"Good afternoon.","start":8.8,"end":9.62,"sentiment":"neutral","sentiment_score":0.12903457880020142},{"text":"I have a presently, I'm visiting Australia.","start":9.84,"end":12.9,"sentiment":"neutral","sentiment_score":0.029327692463994026},{"text":"I have a India mobile number, and I have already activated as a international roaming from India.","start":12.96,"end":23.825,"sentiment":"neutral","sentiment_score":0.019303577239899075}],"sentiment":"neutral","sentiment_score":0.03555424232035875,"num_words":28,"start":7.2799997,"end":23.825},{"sentences":[{"text":"But soon when I call any number, they say, this number is temporarily out of 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Airtel.","start":135.925,"end":139.625,"sentiment":"neutral","sentiment_score":-0.10830000601708889},{"text":"Who I should contact?","start":139.925,"end":141.065,"sentiment":"neutral","sentiment_score":-0.10877570323646069}],"sentiment":"neutral","sentiment_score":-0.0790288510835833,"num_words":45,"start":102.875,"end":141.065},{"sentences":[{"text":"I can give you the I can give Indian number.","start":146.77,"end":152.93001,"sentiment":"neutral","sentiment_score":-0.02635182924568653},{"text":"I can give Australian number also.","start":152.93001,"end":155.11,"sentiment":"neutral","sentiment_score":-0.008532456122338772},{"text":"But the problem I have I have problem in Indian mobile number.","start":156.55501,"end":161.215,"sentiment":"neutral","sentiment_score":-0.18997872124115625},{"text":"If you are serving Australian number, then why your company name is Airtel?","start":171.37001,"end":175.55,"sentiment":"neutral","sentiment_score":-0.231538325548172},{"text":"Sorry?","start":182.89,"end":183.39,"sentiment":"neutral","sentiment_score":-0.07000359892845154}],"sentiment":"neutral","sentiment_score":-0.13510617893189192,"num_words":42,"start":146.77,"end":183.39},{"sentences":[{"text":"Oh, you you have any idea?","start":192.83499,"end":196.215,"sentiment":"neutral","sentiment_score":-0.03218813333660364},{"text":"Is there any Airtel company of India which can because if I have problem in Airtel number of India?","start":196.595,"end":204.89,"sentiment":"neutral","sentiment_score":-0.05182704731429878},{"text":"Okay.","start":215.11,"end":215.57094,"sentiment":"neutral","sentiment_score":0.035409554839134216},{"text":"Thank 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Good afternoon. This is Maureen from Airtel tech support. How can\n\nChannel 1: Yes.\n\nChannel 0: I assist you?\n\nChannel 1: Yes. Good afternoon. I have a presently, I'm visiting Australia. I have a India mobile number, and I have already activated as a international roaming from\n\nChannel 0: Mhmm.\n\nChannel 1: India. But soon when I call any number, they say, this number is temporarily out of service. Sometimes it's out of service. Sometimes they say it is not reachable.\n\nChannel 0: Mhmm. Okay. I see. So it's an Ingen phone number? Eartell\n\nChannel 1: Yes,\n\nChannel 0: from\n\nChannel 1: ma'am.\n\nChannel 0: Eartell India?\n\nChannel 1: Yes. The India phone number is\n\nChannel 0: Mhmm.\n\nChannel 1: 9\n\nChannel 0: Okay.\n\nChannel 1: 8291.\n\nChannel 0: Yeah. Sorry about that. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you\n\nChannel 1: No. No.\n\nChannel 0: as\n\nChannel 1: No.\n\nChannel 0: we\n\nChannel 1: You\n\nChannel 0: are\n\nChannel 1: you\n\nChannel 0: not affiliated\n\nChannel 1: you want my local number?\n\nChannel 0: with this You mean your Australian number? Yeah. But your concern is your Indian phone number. Right?\n\nChannel 1: Yes. Yes. Correct. My Indian phone number roaming is not working. I'm not able to receive any call, SMS, OTP, nothing.\n\nChannel 0: Yeah. Yeah. We cannot check that one because we're not connected with Airtel India. Airtel Australia is a different company, and we only service Australian phone numbers.\n\nChannel 1: Your company is Airtel Australia, and you are not serving Airtel number?\n\nChannel 0: We can service Australian phone numbers.\n\nChannel 1: Tell me, is this not airtelaustraliacom is this not the Airtel company?\n\nChannel 0: Yeah. This is Ertel, but soly, Australia.\n\nChannel 1: I know where you are.\n\nChannel 0: Mhmm.\n\nChannel 1: If if it is Airtel company, I have a problem with Airtel. Who I should contact?\n\nChannel 0: It really depends on the phone number. So\n\nChannel 1: I can give\n\nChannel 0: since\n\nChannel 1: you\n\nChannel 0: your\n\nChannel 1: the\n\nChannel 0: concern is your engine number. Right?\n\nChannel 1: I can give Indian number. I can give Australian number also. But the problem I have I have problem in Indian mobile number.\n\nChannel 0: Yeah. Unfortunately, we we're not servicing engine numbers, only Australian numbers.\n\nChannel 1: If you are serving Australian number, then why your company name is Airtel?\n\nChannel 0: Yeah. This is reseller.\n\nChannel 1: Sorry?\n\nChannel 0: This is a reseller company. That's why there's different Airtel's around the\n\nChannel 1: Oh,\n\nChannel 0: world. Yeah.\n\nChannel 1: you you have any idea? Is there any Airtel company of India which can because if I have problem in Airtel number of India?\n\nChannel 0: Unfortunately, no. We do not have their customer support number as we're not connected to them.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Mhmm. You're welcome.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.0849757269024849},{"text":"Good afternoon.","start":2.8,"end":3.54,"sentiment":"neutral","sentiment_score":0.27997785806655884},{"text":"This is Maureen from Airtel tech support.","start":3.6,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.2293792132820402},{"text":"How can","start":6.8799996,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.2103559598326683}],"sentiment":"neutral","sentiment_score":0.2226081546396017,"channel":0,"num_words":12,"start":2.32,"end":7.2799997},{"sentences":[{"text":"Yes.","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.145473912358284}],"sentiment":"neutral","sentiment_score":0.145473912358284,"channel":1,"num_words":1,"start":7.2799997,"end":7.7799997},{"sentences":[{"text":"I assist 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is your engine number.","start":147.67,"end":150.385,"sentiment":"neutral","sentiment_score":-0.07390045449137687},{"text":"Right?","start":150.385,"end":150.885,"sentiment":"neutral","sentiment_score":-0.040986306965351105}],"sentiment":"neutral","sentiment_score":-0.06841476323703925,"channel":0,"num_words":6,"start":147.67,"end":150.885},{"sentences":[{"text":"I can give Indian number.","start":151.49,"end":152.93001,"sentiment":"neutral","sentiment_score":-0.014054113626480102},{"text":"I can give Australian number also.","start":152.93001,"end":155.11,"sentiment":"neutral","sentiment_score":-0.008532456122338772},{"text":"But the problem I have I have problem in Indian mobile number.","start":156.55501,"end":161.215,"sentiment":"neutral","sentiment_score":-0.18997872124115625}],"sentiment":"neutral","sentiment_score":-0.10440043303305688,"channel":1,"num_words":23,"start":151.49,"end":161.215},{"sentences":[{"text":"Yeah.","start":162.93999,"end":163.18,"sentiment":"neutral","sentiment_score":-0.11824377626180647},{"text":"Unfortunately, we we're not servicing engine numbers, only Australian numbers.","start":163.18,"end":170.15999,"sentiment":"neutral","sentiment_score":-0.3178830161690712}],"sentiment":"neutral","sentiment_score":-0.29973399435931986,"channel":0,"num_words":11,"start":162.93999,"end":170.15999},{"sentences":[{"text":"If you are serving Australian number, then why your company name is Airtel?","start":171.37001,"end":175.55,"sentiment":"neutral","sentiment_score":-0.231538325548172}],"sentiment":"neutral","sentiment_score":-0.231538325548172,"channel":1,"num_words":13,"start":171.37001,"end":175.55},{"sentences":[{"text":"Yeah.","start":178.275,"end":178.775,"sentiment":"neutral","sentiment_score":-0.07355260103940964},{"text":"This is reseller.","start":178.915,"end":180.855,"sentiment":"neutral","sentiment_score":-0.09876389056444168}],"sentiment":"neutral","sentiment_score":-0.09246106818318367,"channel":0,"num_words":4,"start":178.275,"end":180.855},{"sentences":[{"text":"Sorry?","start":182.89,"end":183.39,"sentiment":"neutral","sentiment_score":-0.07000359892845154}],"sentiment":"neutral","sentiment_score":-0.07000359892845154,"channel":1,"num_words":1,"start":182.89,"end":183.39},{"sentences":[{"text":"This is a reseller company.","start":184.675,"end":186.455,"sentiment":"neutral","sentiment_score":-0.0854311004281044},{"text":"That's why there's different Airtel's around the","start":187.155,"end":191.20999,"sentiment":"neutral","sentiment_score":-0.07938505496297564}],"sentiment":"neutral","sentiment_score":-0.08190424057344596,"channel":0,"num_words":12,"start":184.675,"end":191.20999},{"sentences":[{"text":"Oh,","start":192.83499,"end":193.33499,"sentiment":"neutral","sentiment_score":-0.06614402681589127}],"sentiment":"neutral","sentiment_score":-0.06614402681589127,"channel":1,"num_words":1,"start":192.83499,"end":193.33499},{"sentences":[{"text":"world.","start":194.47,"end":194.72,"sentiment":"neutral","sentiment_score":-0.05302136391401291},{"text":"Yeah.","start":194.72,"end":195.22,"sentiment":"neutral","sentiment_score":-0.01878851093351841}],"sentiment":"neutral","sentiment_score":-0.03590493742376566,"channel":0,"num_words":2,"start":194.47,"end":195.22},{"sentences":[{"text":"you you have any idea?","start":194.755,"end":196.215,"sentiment":"neutral","sentiment_score":-0.025396954640746115},{"text":"Is there any Airtel company of India which can because if I have problem in Airtel number of India?","start":196.595,"end":204.89,"sentiment":"neutral","sentiment_score":-0.05182704731429878}],"sentiment":"neutral","sentiment_score":-0.04632077800730864,"channel":1,"num_words":24,"start":194.755,"end":204.89},{"sentences":[{"text":"Unfortunately, no.","start":207.10501,"end":208.565,"sentiment":"negative","sentiment_score":-0.5109903812408447},{"text":"We do not have their customer support number as we're not connected to them.","start":208.865,"end":214.16501,"sentiment":"negative","sentiment_score":-0.5658614401306424}],"sentiment":"negative","sentiment_score":-0.5590025577694178,"channel":0,"num_words":16,"start":207.10501,"end":214.16501},{"sentences":[{"text":"Okay.","start":215.11,"end":215.57094,"sentiment":"neutral","sentiment_score":0.035409554839134216},{"text":"Thank you.","start":215.57094,"end":217.47343,"sentiment":"neutral","sentiment_score":0.18018624186515808}],"sentiment":"neutral","sentiment_score":0.1319273461898168,"channel":1,"num_words":3,"start":215.11,"end":217.47343},{"sentences":[{"text":"Mhmm.","start":217.265,"end":217.585,"sentiment":"neutral","sentiment_score":0.021746421232819557},{"text":"You're welcome.","start":217.585,"end":218.37593,"sentiment":"neutral","sentiment_score":0.3130754493176937}],"sentiment":"neutral","sentiment_score":0.21596577328940234,"channel":0,"num_words":3,"start":217.265,"end":218.37593}]},"summary":{"result":"success","short":"A customer is having trouble receiving calls and SMS on their Indian mobile number. The agent explains that they only service Australian phone numbers and cannot resolve the issue. The customer is confused and the agent offers to provide a different company's phone number if needed. The agent also clarifies that they are a reseller and do not have customer support for India."},"intents":{"segments":[{"text":"My Indian phone number roaming is not working. I'm not able to receive any call, SMS, OTP, nothing. Yeah.","start_word":158,"end_word":176,"intents":[{"intent":"Fix roaming issue","confidence_score":0.05530118}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I Yes. assist you? Yes. Good afternoon. I have a presently, I'm visiting Australia. I have a India mobile number, and I have already activated as a international roaming from Mhmm. India. But soon when I call any number, they say, this number is temporarily out of service. Sometimes it's out of service. Sometimes they say it is not reachable. Mhmm. Okay. I see. So it's an Ingen phone number? Eartell Yes, from ma'am. Eartell India? Yes. The India phone number is Mhmm. 9 Okay. 8291. Yeah. Sorry about that. Since we are Airtel Australia, we only service Australian phone numbers.","start_word":0,"end_word":112,"sentiment":"neutral","sentiment_score":-0.024387117475271225},{"text":"Unfortunately, we are unable to resolve this issue for you No.","start_word":113,"end_word":123,"sentiment":"negative","sentiment_score":-0.38639792799949646},{"text":"No. as No. we You are you not affiliated you want my local number? with this You mean your Australian number? Yeah. But your concern is your Indian phone number. Right? Yes. Yes. Correct.","start_word":124,"end_word":157,"sentiment":"neutral","sentiment_score":-0.09163987636566162},{"text":"My Indian phone number roaming is not working. I'm not able to receive any call, SMS, OTP, nothing.","start_word":158,"end_word":175,"sentiment":"negative","sentiment_score":-0.5222711563110352},{"text":"Yeah. Yeah.","start_word":176,"end_word":177,"sentiment":"neutral","sentiment_score":-0.2999725043773651},{"text":"We cannot check that one because we're not connected with Airtel India.","start_word":178,"end_word":189,"sentiment":"negative","sentiment_score":-0.5410592555999756},{"text":"Airtel Australia is a different company, and we only service Australian phone numbers. Your company is Airtel Australia, and you are not serving Airtel number? We can service Australian phone numbers. Tell me, is this not airtelaustraliacom is this not the Airtel company? Yeah. This is Ertel, but soly, Australia. I know where you are. Mhmm. If if it is Airtel company, I have a problem with Airtel. Who I should contact? It really depends on the phone number. So I can give since you your the concern is your engine number. Right? I can give Indian number. I can give Australian number also. But the problem I have I have problem in Indian mobile number. Yeah. Unfortunately, we we're not servicing engine numbers, only Australian numbers. If you are serving Australian number, then why your company name is Airtel? Yeah. This is reseller. Sorry? This is a reseller company. That's why there's different Airtel's around the Oh, world. Yeah. you you have any idea? Is there any Airtel company of India which can because if I have problem in Airtel number of India?","start_word":190,"end_word":373,"sentiment":"neutral","sentiment_score":-0.0939260944724083},{"text":"Unfortunately, no. We do not have their customer support number as we're not connected to them.","start_word":374,"end_word":389,"sentiment":"negative","sentiment_score":-0.5636196136474609},{"text":"Okay. Thank you. Mhmm.","start_word":390,"end_word":393,"sentiment":"neutral","sentiment_score":0.07700208574533463},{"text":"You're welcome.","start_word":394,"end_word":395,"sentiment":"positive","sentiment_score":0.7345524430274963}],"average":{"sentiment":"neutral","sentiment_score":-0.121147925335428}}}}