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year.","start":14.555,"end":21.455,"sentiment":"neutral","sentiment_score":-0.0009542721478889385}],"sentiment":"neutral","sentiment_score":0.0017974205458393465,"channel":0,"num_words":26,"start":13.675,"end":21.455},{"sentences":[{"text":"So","start":21.765,"end":21.925,"sentiment":"neutral","sentiment_score":0.004343707114458084}],"sentiment":"neutral","sentiment_score":0.004343707114458084,"channel":1,"num_words":1,"start":21.765,"end":21.925},{"sentences":[{"text":"And","start":21.915,"end":22.415,"sentiment":"neutral","sentiment_score":0.00014285091310739517}],"sentiment":"neutral","sentiment_score":0.00014285091310739517,"channel":0,"num_words":1,"start":21.915,"end":22.415},{"sentences":[{"text":"you're calling","start":21.925,"end":22.564999,"sentiment":"neutral","sentiment_score":-0.0025799082359299064}],"sentiment":"neutral","sentiment_score":-0.0025799082359299064,"channel":1,"num_words":2,"start":21.925,"end":22.564999},{"sentences":[{"text":"your","start":22.555,"end":22.715,"sentiment":"neutral","sentiment_score":-0.017029955983161926}],"sentiment":"neutral","sentiment_score":-0.017029955983161926,"channel":0,"num_words":1,"start":22.555,"end":22.715},{"sentences":[{"text":"me because I work at Blueberry Markets?","start":22.564999,"end":24.265,"sentiment":"neutral","sentiment_score":-0.017109370923468044}],"sentiment":"neutral","sentiment_score":-0.017109370923468044,"channel":1,"num_words":7,"start":22.564999,"end":24.265},{"sentences":[{"text":"yes, sir.","start":24.875,"end":25.435001,"sentiment":"neutral","sentiment_score":-0.05183728039264679},{"text":"I am.","start":25.435001,"end":26.095001,"sentiment":"neutral","sentiment_score":-0.1719304472208023}],"sentiment":"neutral","sentiment_score":-0.11188386380672455,"channel":0,"num_words":4,"start":24.875,"end":26.095001},{"sentences":[{"text":"I am no longer working at Blueberry Markets.","start":26.048937,"end":27.808937,"sentiment":"negative","sentiment_score":-0.3619704730808735},{"text":"I cannot help you.","start":27.808937,"end":28.528938,"sentiment":"negative","sentiment_score":-0.47405655682086945},{"text":"But all the best, and have a good day.","start":28.528938,"end":30.308937,"sentiment":"neutral","sentiment_score":-0.08787519567542607}],"sentiment":"neutral","sentiment_score":-0.2658507987147286,"channel":1,"num_words":21,"start":26.048937,"end":30.308937},{"sentences":[{"text":"Alright.","start":31.488874,"end":31.988874,"sentiment":"neutral","sentiment_score":0.17077979445457458},{"text":"Thank you.","start":32.048874,"end":32.788876,"sentiment":"positive","sentiment_score":0.35247117280960083}],"sentiment":"neutral","sentiment_score":0.2919073800245921,"channel":0,"num_words":3,"start":31.488874,"end":32.788876},{"sentences":[{"text":"Cheers, man.","start":32.928936,"end":33.408936,"sentiment":"positive","sentiment_score":0.3843142092227936},{"text":"Bye.","start":33.408936,"end":33.908936,"sentiment":"neutral","sentiment_score":0.13675378262996674}],"sentiment":"neutral","sentiment_score":0.30179406702518463,"channel":1,"num_words":3,"start":32.928936,"end":33.908936}]},"summary":{"result":"success","short":"The customer, Ronald, calls Cloud Solutions IT and speaks with agent Nedab about a previous conversation from October of the previous year. Nedab informs Ronald that he cannot help him as he is no longer working at Blueberry Markets, but wishes him a good day. The call ends with Nedab thanking Ronald and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello? Speaking? Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.0331079363822937},{"text":"Good afternoon. Nedab, it's Ronald from Cloud Solution IT.","start_word":4,"end_word":12,"sentiment":"positive","sentiment_score":0.3433895409107208},{"text":"How are you doing today? Yeah.","start_word":13,"end_word":18,"sentiment":"neutral","sentiment_score":0.2763385772705078},{"text":"Good.","start_word":19,"end_word":19,"sentiment":"positive","sentiment_score":0.4544211626052856},{"text":"What can I do for you? Oh, yeah. Sir, I hope you still remember the company because the last time that we touched base with you, it was October of last year. So And you're calling your me because I work at Blueberry Markets? yes, sir. I am.","start_word":20,"end_word":67,"sentiment":"neutral","sentiment_score":0.01496326643973589},{"text":"I am no longer working at Blueberry Markets. I cannot help you.","start_word":68,"end_word":79,"sentiment":"negative","sentiment_score":-0.38455596566200256},{"text":"But all the best, and have a good day. Alright.","start_word":80,"end_word":89,"sentiment":"neutral","sentiment_score":-0.04213062301278114},{"text":"Thank you. Cheers, man.","start_word":90,"end_word":93,"sentiment":"positive","sentiment_score":0.36614423990249634},{"text":"Bye.","start_word":94,"end_word":94,"sentiment":"neutral","sentiment_score":0.1829553544521332}],"average":{"sentiment":"neutral","sentiment_score":0.04898491586957659}}}}