{"metadata":{"transaction_key":"deprecated","request_id":"019e395f-00c4-73b1-87f3-00cf6e59c5b4","sha256":"dee1ba99c01c11006c854fa7015d9d00a10e9e6ad292f4a7f64565db3fcf273d","created":"2026-05-18T04:36:29.703Z","duration":743.39996,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2240,"output_tokens":91},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2644,"output_tokens":2650},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2644,"output_tokens":378}},"results":{"channels":[{"alternatives":[{"transcript":"Hey, Con. Hey. Sorry. One second. Just getting a speaker phone number. Oh, it's alright. Yeah. I'm free now. You wanna try to troubleshoot this together? Sounds good. Okay. Alright. Let me log in. Okay. Alright. I'm gonna just impersonate your login and see what you've done first of all. Okay. So first of all, I can see that there's two services you created, Bory Australia and TC SDR. Correct? Oh, okay. Alright. So sorry. Which one do you wanna work on there? Okay. Let's try that. Alright. Let's let's manage this and see what you've done. Alright. Let's start with basics. We've copied the URL correctly, the username, the password, all that sort of stuff done correctly? Okay. And you're putting it into let me just check your email. What did you send it to? You've got a third party. Okay. So that's you've got access to that platform now? Alright. Have you added out IP address and whitelisted it on that system? Is there an option to do that, first of all? Yeah. That's right. But what you do is you probably want to convert the SIP URL to an IP address. So if you ping it, it will resolve an IP address, which should be I've gotta do it on my side as well to confirm. Alright. It should return 52Dot63Dot18Dot225. Two two five. Two two five for the last three digits. That's 526318225. Okay. So let's see if we can add that as a white listed trusted IP address on the Zappy side. Alright. So you've got your IP addresses. I can see that they're in the whitelist, so that's good. I guess let's try to register. Yeah. Yeah. But we've checked the check IP address, and it's it's a return that it's not blocked. Right? And also, why listed it there? Okay. May I give it a crack? Yeah. 50 2 631-8225. Okay. Should connect. There's no white spaces in passwords or usernames. Okay. I mean, the other thing I could suggest if we're seeing a troubleshoot is give a third party, like, a softphone, like, maybe micro superphone to check the details in there and take it registered. Yeah. No problem. Mhmm. Yeah. Is it a is it a complex cloud phone system? Yep. Yep. Yep. Mhmm. Yep. I'm trying to look up that screenshot of where you're putting in the details? Oh, okay. Oh, so there's no GUI that you can play with to set things up? And there's no GUI GUI? I don't know. I don't know. It's a bit complex now. Okay. We just wanna make sure we're entering, like, the right values in the right fields and stuff like that. You know? Mhmm. The port. Okay. That's important. What should the port be? Let me just check what channel is the port, sir. Thank you. Strange. I mean, the last time you configured a provider to get credentials, username, and password, you go through the same process, and it just works straight away? Oh, okay. Oh, fair. Yeah. I get you. Yep. Well, first of all, we just gotta make sure that on our side, the SIP is up and registered. It doesn't seem to be registered. So that's an issue. I'm not sure because I haven't seen what that interface looks like. It's hard to tell how it's registering the SIP trunk credentials unless you've sort of somehow entered in values into the wrong PowerShell controls commands. I'm I'm not sure. Is there a way you can check another working trunk and see username, passwords in in the sense if, you know, they're updated correctly. Because it okay. Yeah. Because unless it had, like, a screenshot of what we're trying to put in, then it might be easier. But there's no way to do that? Because it's all PowerShell. I won't know anything about it. It's all PowerShell and text based commands. Interesting. Okay. Do you have micro SIM handy on your computer just by chance now? Yeah. You can just download it. Google. It's free. It's what I use to test trunks. Yep. Let's get that and work through this together just to make sure that the SIP is registered and configured on your end. Yeah. It's gonna be a problem. Usually, it just comes down to configuring whatever platform you're on to get the SIP registered and working. So well, once you get past that, then it should be set and forget. Sorry? It should be free. One second. Let me go. Does it say donate? And then you just go maybe later? Okay. And then does it let you download? Okay. What if I just click download? And then I click on the executable. Or maybe the lite version. Maybe the lite version. Yeah. There's a lite version of that download. Alright. Yeah. Try the lite version. Cool. Microsoft. Microsoft line. Yep. Okay. No problem. 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Con. Hey. Sorry. One second. Just getting a speaker phone number.\n\nOh, it's alright. Yeah. I'm free now. You wanna try to troubleshoot this together? Sounds good.\n\nOkay. Alright. Let me log in. Okay. Alright.\n\nI'm gonna just impersonate your login and see what you've done first of all. Okay. So first of all, I can see that there's two services you created, Bory Australia and TC SDR. Correct? Oh, okay.\n\nAlright. So sorry. Which one do you wanna work on there? Okay. Let's try that.\n\nAlright. Let's let's manage this and see what you've done. Alright. Let's start with basics. We've copied the URL correctly, the username, the password, all that sort of stuff done correctly?\n\nOkay. And you're putting it into let me just check your email. What did you send it to? You've got a third party. Okay.\n\nSo that's you've got access to that platform now? Alright. Have you added out IP address and whitelisted it on that system? Is there an option to do that, first of all? Yeah.\n\nThat's right. But what you do is you probably want to convert the SIP URL to an IP address. So if you ping it, it will resolve an IP address, which should be I've gotta do it on my side as well to confirm. Alright. It should return 52Dot63Dot18Dot225.\n\nTwo two five. Two two five for the last three digits. That's 526318225. Okay. So let's see if we can add that as a white listed trusted IP address on the Zappy side.\n\nAlright. So you've got your IP addresses. I can see that they're in the whitelist, so that's good. I guess let's try to register. Yeah.\n\nYeah. But we've checked the check IP address, and it's it's a return that it's not blocked. Right? And also, why listed it there? Okay.\n\nMay I give it a crack? Yeah. 50 2 631-8225. Okay. Should connect.\n\nThere's no white spaces in passwords or usernames. Okay. I mean, the other thing I could suggest if we're seeing a troubleshoot is give a third party, like, a softphone, like, maybe micro superphone to check the details in there and take it registered. Yeah. No problem.\n\nMhmm. Yeah. Is it a is it a complex cloud phone system? Yep. Yep.\n\nYep. Mhmm. Yep. I'm trying to look up that screenshot of where you're putting in the details? Oh, okay.\n\nOh, so there's no GUI that you can play with to set things up? And there's no GUI GUI? I don't know. I don't know. It's a bit complex now.\n\nOkay. We just wanna make sure we're entering, like, the right values in the right fields and stuff like that. You know? Mhmm. The port.\n\nOkay. That's important. What should the port be? Let me just check what channel is the port, sir. Thank you.\n\nStrange. I mean, the last time you configured a provider to get credentials, username, and password, you go through the same process, and it just works straight away? Oh, okay. Oh, fair. Yeah.\n\nI get you. Yep. Well, first of all, we just gotta make sure that on our side, the SIP is up and registered. It doesn't seem to be registered. So that's an issue.\n\nI'm not sure because I haven't seen what that interface looks like. It's hard to tell how it's registering the SIP trunk credentials unless you've sort of somehow entered in values into the wrong PowerShell controls commands. I'm I'm not sure. Is there a way you can check another working trunk and see username, passwords in in the sense if, you know, they're updated correctly. Because it okay.\n\nYeah. Because unless it had, like, a screenshot of what we're trying to put in, then it might be easier. But there's no way to do that? Because it's all PowerShell. I won't know anything about it.\n\nIt's all PowerShell and text based commands. Interesting. Okay. Do you have micro SIM handy on your computer just by chance now? Yeah.\n\nYou can just download it. Google. It's free. It's what I use to test trunks. Yep.\n\nLet's get that and work through this together just to make sure that the SIP is registered and configured on your end. Yeah. It's gonna be a problem. Usually, it just comes down to configuring whatever platform you're on to get the SIP registered and working. So well, once you get past that, then it should be set and forget.\n\nSorry? It should be free. One second. Let me go. Does it say donate?\n\nAnd then you just go maybe later? Okay. And then does it let you download? Okay. What if I just click download?\n\nAnd then I click on the executable. Or maybe the lite version. Maybe the lite version. Yeah. There's a lite version of that download.\n\nAlright. Yeah. Try the lite version. Cool. Microsoft.\n\nMicrosoft line. Yep. Okay. No problem. Cool.","paragraphs":[{"sentences":[{"text":"Hey, Con.","start":0.39999998,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.32768723368644714},{"text":"Hey.","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":-0.013085761107504368},{"text":"Sorry.","start":4.48,"end":4.88,"sentiment":"neutral","sentiment_score":-0.11686456203460692},{"text":"One second.","start":4.88,"end":5.52,"sentiment":"neutral","sentiment_score":-0.11407532170414925},{"text":"Just getting a speaker phone number.","start":5.52,"end":7.22,"sentiment":"neutral","sentiment_score":-0.19210878014564514}],"sentiment":"neutral","sentiment_score":-0.07128159833761553,"num_words":12,"start":0.39999998,"end":7.22},{"sentences":[{"text":"Oh, it's alright.","start":9.2,"end":10.099999,"sentiment":"neutral","sentiment_score":0.012809908638397852},{"text":"Yeah.","start":10.48,"end":10.719999,"sentiment":"neutral","sentiment_score":0.09817786514759064},{"text":"I'm free now.","start":10.719999,"end":11.36,"sentiment":"neutral","sentiment_score":0.13691825668017069},{"text":"You wanna try to troubleshoot this together?","start":11.36,"end":13.54,"sentiment":"neutral","sentiment_score":0.043085927941969464},{"text":"Sounds good.","start":16.215,"end":16.935,"sentiment":"positive","sentiment_score":0.48954322934150696}],"sentiment":"neutral","sentiment_score":0.11425314471125603,"num_words":16,"start":9.2,"end":16.935},{"sentences":[{"text":"Okay.","start":16.935,"end":17.435,"sentiment":"neutral","sentiment_score":0.14073055982589722},{"text":"Alright.","start":19.255,"end":19.735,"sentiment":"neutral","sentiment_score":0.09223603457212448},{"text":"Let me log in.","start":19.735,"end":21.595,"sentiment":"neutral","sentiment_score":0.049587576650083065},{"text":"Okay.","start":24.935,"end":25.435,"sentiment":"neutral","sentiment_score":0.04440170153975487},{"text":"Alright.","start":27.03,"end":27.35,"sentiment":"neutral","sentiment_score":0.0698406919836998}],"sentiment":"neutral","sentiment_score":0.06819491181522608,"num_words":8,"start":16.935,"end":27.35},{"sentences":[{"text":"I'm gonna just impersonate your login and see what you've done first of all.","start":27.35,"end":31.45,"sentiment":"neutral","sentiment_score":0.07306318224540778},{"text":"Okay.","start":33.11,"end":33.51,"sentiment":"neutral","sentiment_score":0.0450805239379406},{"text":"So first of all, I can see that there's two services you created, Bory Australia and TC SDR.","start":33.51,"end":41.05,"sentiment":"neutral","sentiment_score":0.049392161063022084},{"text":"Correct?","start":41.255,"end":41.755,"sentiment":"neutral","sentiment_score":0.03500144183635712},{"text":"Oh, okay.","start":43.015,"end":45.915,"sentiment":"neutral","sentiment_score":0.028661495074629784}],"sentiment":"neutral","sentiment_score":0.056926344624823995,"num_words":36,"start":27.35,"end":45.915},{"sentences":[{"text":"Alright.","start":48.855,"end":49.254997,"sentiment":"neutral","sentiment_score":0.002252880483865738},{"text":"So sorry.","start":49.254997,"end":49.655,"sentiment":"neutral","sentiment_score":-0.03835655003786087},{"text":"Which one do you wanna work on there?","start":49.655,"end":51.274998,"sentiment":"neutral","sentiment_score":-0.025449451990425587},{"text":"Okay.","start":54.295,"end":54.614998,"sentiment":"neutral","sentiment_score":0.01397089008241892},{"text":"Let's try that.","start":54.614998,"end":55.335,"sentiment":"neutral","sentiment_score":0.006618954862157504}],"sentiment":"neutral","sentiment_score":-0.016281872056424618,"num_words":15,"start":48.855,"end":55.335},{"sentences":[{"text":"Alright.","start":55.335,"end":55.574997,"sentiment":"neutral","sentiment_score":0.0502581000328064},{"text":"Let's let's manage this and see what you've done.","start":55.574997,"end":58.13,"sentiment":"neutral","sentiment_score":0.038307359649075404},{"text":"Alright.","start":58.83,"end":59.15,"sentiment":"neutral","sentiment_score":0.04827248677611351},{"text":"Let's start with basics.","start":59.15,"end":60.27,"sentiment":"neutral","sentiment_score":0.0598432207480073},{"text":"We've copied the URL correctly, the username, the password, all that sort of stuff done correctly?","start":60.27,"end":64.93,"sentiment":"neutral","sentiment_score":0.04635962704196572}],"sentiment":"neutral","sentiment_score":0.04594915288109933,"num_words":31,"start":55.335,"end":64.93},{"sentences":[{"text":"Okay.","start":66.75,"end":67.07,"sentiment":"neutral","sentiment_score":0.02890915237367153},{"text":"And you're putting it into let me just check your email.","start":67.07,"end":70.61,"sentiment":"neutral","sentiment_score":0.021733648567037148},{"text":"What did you send it to?","start":70.75,"end":73.705,"sentiment":"neutral","sentiment_score":0.0005460310106476148},{"text":"You've got a third party.","start":73.765,"end":78.40501,"sentiment":"neutral","sentiment_score":0.0003349929116666317},{"text":"Okay.","start":78.40501,"end":78.725006,"sentiment":"neutral","sentiment_score":0.02291307970881462}],"sentiment":"neutral","sentiment_score":0.012326813205921402,"num_words":24,"start":66.75,"end":78.725006},{"sentences":[{"text":"So that's you've got access to that platform now?","start":78.725006,"end":82.105,"sentiment":"neutral","sentiment_score":0.03113479022350576},{"text":"Alright.","start":84.965004,"end":85.465004,"sentiment":"neutral","sentiment_score":0.044565074145793915},{"text":"Have you added out IP address and whitelisted it on that system?","start":85.685005,"end":89.92,"sentiment":"neutral","sentiment_score":0.03247300426786145},{"text":"Is there an option to do that, first of all?","start":92.78,"end":94.880005,"sentiment":"neutral","sentiment_score":0.020943858101963995},{"text":"Yeah.","start":105.814995,"end":106.055,"sentiment":"neutral","sentiment_score":0.09483975172042848}],"sentiment":"neutral","sentiment_score":0.03087068394278035,"num_words":33,"start":78.725006,"end":106.055},{"sentences":[{"text":"That's right.","start":106.055,"end":106.615,"sentiment":"neutral","sentiment_score":0.17643100023269653},{"text":"But what you do is you probably want to convert the SIP URL to an IP address.","start":106.615,"end":110.395,"sentiment":"neutral","sentiment_score":0.05590335838496685},{"text":"So if you ping it, it will resolve an IP address, which should be I've gotta do it on my side as well to confirm.","start":110.455,"end":119.729996,"sentiment":"neutral","sentiment_score":0.0709776209294796},{"text":"Alright.","start":122.27,"end":122.75,"sentiment":"neutral","sentiment_score":0.13470324873924255},{"text":"It should return 52Dot63Dot18Dot225.","start":122.75,"end":127.965,"sentiment":"neutral","sentiment_score":0.13341757282614708}],"sentiment":"neutral","sentiment_score":0.0764496562508296,"num_words":49,"start":106.055,"end":127.965},{"sentences":[{"text":"Two two five.","start":136.44499,"end":137.265,"sentiment":"neutral","sentiment_score":0.019157825658718746},{"text":"Two two five for the last three digits.","start":138.285,"end":140.64,"sentiment":"neutral","sentiment_score":0.018749114125967026},{"text":"That's 526318225.","start":142.31999,"end":145.78,"sentiment":"neutral","sentiment_score":0.04318522289395332},{"text":"Okay.","start":147.6,"end":148.1,"sentiment":"neutral","sentiment_score":0.08831681311130524},{"text":"So let's see if we can add that as a white listed trusted IP address on the Zappy side.","start":149.12,"end":155.535,"sentiment":"neutral","sentiment_score":0.10577047263321124}],"sentiment":"neutral","sentiment_score":0.07247856451254903,"num_words":33,"start":136.44499,"end":155.535},{"sentences":[{"text":"Alright.","start":158.095,"end":158.49501,"sentiment":"neutral","sentiment_score":0.30148932337760925},{"text":"So you've got your IP addresses.","start":158.49501,"end":159.935,"sentiment":"neutral","sentiment_score":0.30687501033147174},{"text":"I can see that they're in the whitelist, so that's good.","start":159.935,"end":162.515,"sentiment":"positive","sentiment_score":0.4297018132426522},{"text":"I guess let's try to register.","start":164.655,"end":166.27501,"sentiment":"neutral","sentiment_score":0.009562045646210512},{"text":"Yeah.","start":173.55,"end":174.05,"sentiment":"neutral","sentiment_score":-0.04735616594552994}],"sentiment":"neutral","sentiment_score":0.2751790175586939,"num_words":25,"start":158.095,"end":174.05},{"sentences":[{"text":"Yeah.","start":175.07,"end":175.47,"sentiment":"neutral","sentiment_score":-0.0027226274833083153},{"text":"But we've checked the check IP address, and it's it's a return that it's not blocked.","start":175.47,"end":181.635,"sentiment":"neutral","sentiment_score":0.10370314493775368},{"text":"Right?","start":181.795,"end":182.03499,"sentiment":"neutral","sentiment_score":0.11958782374858856},{"text":"And also, why listed it there?","start":182.03499,"end":183.635,"sentiment":"neutral","sentiment_score":-0.013832250920434793},{"text":"Okay.","start":183.635,"end":184.135,"sentiment":"neutral","sentiment_score":0.037932395935058594}],"sentiment":"neutral","sentiment_score":0.06924217622727155,"num_words":25,"start":175.07,"end":184.135},{"sentences":[{"text":"May I give it a crack?","start":193.635,"end":194.67,"sentiment":"neutral","sentiment_score":-0.0078776894758145},{"text":"Yeah.","start":202.27,"end":202.77,"sentiment":"neutral","sentiment_score":0.013105180114507675},{"text":"50 2 631-8225.","start":202.91,"end":205.55,"sentiment":"neutral","sentiment_score":0.054414150615533195},{"text":"Okay.","start":205.55,"end":206.05,"sentiment":"neutral","sentiment_score":0.09167946875095367},{"text":"Should connect.","start":209.15,"end":209.89,"sentiment":"neutral","sentiment_score":0.1306403949856758}],"sentiment":"neutral","sentiment_score":0.03708013490988658,"num_words":13,"start":193.635,"end":209.89},{"sentences":[{"text":"There's no white spaces in passwords or usernames.","start":218.685,"end":221.265,"sentiment":"neutral","sentiment_score":-0.034492908394895494},{"text":"Okay.","start":223.72499,"end":224.22499,"sentiment":"neutral","sentiment_score":-0.0308009535074234},{"text":"I mean, the other thing I could suggest if we're seeing a troubleshoot is give a third party, like, a softphone, like, maybe micro superphone to check the details in there and take it registered.","start":234.45,"end":248.52501,"sentiment":"neutral","sentiment_score":0.07401713888560023},{"text":"Yeah.","start":250.505,"end":250.74501,"sentiment":"neutral","sentiment_score":0.07776402682065964},{"text":"No problem.","start":250.74501,"end":251.405,"sentiment":"neutral","sentiment_score":-0.023993004113435745}],"sentiment":"neutral","sentiment_score":0.04922624806219593,"num_words":47,"start":218.685,"end":251.405},{"sentences":[{"text":"Mhmm.","start":263.77,"end":264.105,"sentiment":"neutral","sentiment_score":0.00950317084789276},{"text":"Yeah.","start":270.02502,"end":270.52502,"sentiment":"neutral","sentiment_score":0.0732957050204277},{"text":"Is it a is it a complex cloud phone system?","start":286.88,"end":290.1,"sentiment":"neutral","sentiment_score":-0.0673721544444561},{"text":"Yep.","start":303.69498,"end":304.05,"sentiment":"neutral","sentiment_score":0.05159449204802513},{"text":"Yep.","start":311.88998,"end":312.38998,"sentiment":"neutral","sentiment_score":-0.13717931509017944}],"sentiment":"neutral","sentiment_score":-0.0483219636870282,"num_words":14,"start":263.77,"end":312.38998},{"sentences":[{"text":"Yep.","start":313.97,"end":314.47,"sentiment":"neutral","sentiment_score":-0.09686689078807832},{"text":"Mhmm.","start":315.72998,"end":315.81,"sentiment":"neutral","sentiment_score":-0.037392668426036835},{"text":"Yep.","start":315.81,"end":316.31,"sentiment":"neutral","sentiment_score":-0.022683680057525635},{"text":"I'm trying to look up that screenshot of where you're putting in the details?","start":317.415,"end":339.74,"sentiment":"neutral","sentiment_score":-0.016258937705840384},{"text":"Oh, okay.","start":345.88,"end":346.78,"sentiment":"neutral","sentiment_score":0.3306211233139038}],"sentiment":"neutral","sentiment_score":0.014561783130231657,"num_words":19,"start":313.97,"end":346.78},{"sentences":[{"text":"Oh, so there's no GUI that you can play with to set things up?","start":351.505,"end":354.565,"sentiment":"neutral","sentiment_score":-0.09784373468054193},{"text":"And there's no GUI GUI?","start":356.385,"end":358.085,"sentiment":"neutral","sentiment_score":-0.0958312913775444},{"text":"I don't know.","start":358.8,"end":371.53998,"sentiment":"neutral","sentiment_score":-0.12070365995168686},{"text":"I don't know.","start":372.56,"end":373.19998,"sentiment":"neutral","sentiment_score":-0.2217226723829905},{"text":"It's a bit complex now.","start":373.19998,"end":374.65997,"sentiment":"negative","sentiment_score":-0.3534792423248291}],"sentiment":"neutral","sentiment_score":-0.15478813170144956,"num_words":30,"start":351.505,"end":374.65997},{"sentences":[{"text":"Okay.","start":385.895,"end":386.395,"sentiment":"neutral","sentiment_score":0.09126131236553192},{"text":"We just wanna make sure we're entering, like, the right values in the right fields and stuff like that.","start":387.335,"end":392.69,"sentiment":"neutral","sentiment_score":0.06887105891579076},{"text":"You know?","start":392.69,"end":393.27002,"sentiment":"neutral","sentiment_score":0.04350562207400799},{"text":"Mhmm.","start":411.975,"end":412.375,"sentiment":"neutral","sentiment_score":-0.015000997111201286},{"text":"The port.","start":412.375,"end":413.01498,"sentiment":"neutral","sentiment_score":-0.013425281271338463}],"sentiment":"neutral","sentiment_score":0.057798844650387766,"num_words":25,"start":385.895,"end":413.01498},{"sentences":[{"text":"Okay.","start":413.01498,"end":413.335,"sentiment":"neutral","sentiment_score":0.01702076755464077},{"text":"That's important.","start":413.335,"end":414.07498,"sentiment":"neutral","sentiment_score":0.0283862529322505},{"text":"What should the port be?","start":414.775,"end":416.235,"sentiment":"neutral","sentiment_score":0.0015937138348817825},{"text":"Let me just check what channel is the port, sir.","start":425.19998,"end":427.78,"sentiment":"neutral","sentiment_score":0.03648340348154307},{"text":"Thank you.","start":436.655,"end":437.475,"sentiment":"positive","sentiment_score":0.33444660902023315}],"sentiment":"neutral","sentiment_score":0.05577445477247238,"num_words":20,"start":413.01498,"end":437.475},{"sentences":[{"text":"Strange.","start":444.37,"end":444.87,"sentiment":"negative","sentiment_score":-0.40108004212379456},{"text":"I mean, the last time you configured a provider to get credentials, username, and password, you go through the same process, and it just works straight away?","start":456.685,"end":466.225,"sentiment":"neutral","sentiment_score":0.11393628862720949},{"text":"Oh, okay.","start":469.085,"end":469.82498,"sentiment":"neutral","sentiment_score":-0.05239415541291237},{"text":"Oh, fair.","start":477.15,"end":477.81,"sentiment":"neutral","sentiment_score":0.004229223355650902},{"text":"Yeah.","start":479.38998,"end":479.78998,"sentiment":"neutral","sentiment_score":0.10777299106121065}],"sentiment":"neutral","sentiment_score":0.08141342053810756,"num_words":33,"start":444.37,"end":479.78998},{"sentences":[{"text":"I get you.","start":479.78998,"end":480.61,"sentiment":"neutral","sentiment_score":0.1398059477408727},{"text":"Yep.","start":486.955,"end":487.455,"sentiment":"neutral","sentiment_score":0.02234884910285473},{"text":"Well, first of all, we just gotta make sure that on our side, the SIP is up and registered.","start":492.635,"end":496.315,"sentiment":"neutral","sentiment_score":-0.0186166255489776},{"text":"It doesn't seem to be registered.","start":496.315,"end":497.615,"sentiment":"neutral","sentiment_score":-0.2417059764266014},{"text":"So that's an issue.","start":500.85,"end":502.07,"sentiment":"neutral","sentiment_score":-0.20585675165057182}],"sentiment":"neutral","sentiment_score":-0.06623066843233326,"num_words":33,"start":479.78998,"end":502.07},{"sentences":[{"text":"I'm not sure because I haven't seen what that interface looks like.","start":506.21,"end":510.47,"sentiment":"negative","sentiment_score":-0.3419225327670574},{"text":"It's hard to tell how it's registering the SIP trunk credentials unless you've sort of somehow entered in values into the wrong PowerShell controls commands.","start":511.49,"end":526.04,"sentiment":"neutral","sentiment_score":-0.30631410121917724},{"text":"I'm I'm not sure.","start":526.42,"end":527.24,"sentiment":"neutral","sentiment_score":-0.240788746625185},{"text":"Is there a way you can check another working trunk and see username, passwords in in the sense if, you know, they're updated correctly.","start":531.06,"end":542.07495,"sentiment":"neutral","sentiment_score":-0.12654332475115856},{"text":"Because it okay.","start":549.095,"end":550.535,"sentiment":"neutral","sentiment_score":-0.020377665758132935}],"sentiment":"neutral","sentiment_score":-0.23268015737480977,"num_words":68,"start":506.21,"end":550.535},{"sentences":[{"text":"Yeah.","start":550.535,"end":550.855,"sentiment":"neutral","sentiment_score":-0.01136031560599804},{"text":"Because unless it had, like, a screenshot of what we're trying to put in, then it might be easier.","start":550.855,"end":555.13,"sentiment":"neutral","sentiment_score":-0.023099749005938832},{"text":"But there's no way to do that?","start":555.13,"end":556.65,"sentiment":"neutral","sentiment_score":-0.2275115762438093},{"text":"Because it's all PowerShell.","start":556.65,"end":557.87,"sentiment":"neutral","sentiment_score":-0.14106006920337677},{"text":"I won't know anything about it.","start":562.01,"end":564.09,"sentiment":"neutral","sentiment_score":-0.10586106404662132}],"sentiment":"neutral","sentiment_score":-0.08762819571672259,"num_words":37,"start":550.535,"end":564.09},{"sentences":[{"text":"It's all PowerShell and text based commands.","start":564.09,"end":566.67,"sentiment":"neutral","sentiment_score":0.009622010003243173},{"text":"Interesting.","start":569.225,"end":569.725,"sentiment":"neutral","sentiment_score":-0.007299935910850763},{"text":"Okay.","start":581.77997,"end":582.18,"sentiment":"neutral","sentiment_score":0.03742428869009018},{"text":"Do you have micro SIM handy on your computer just by chance now?","start":582.18,"end":586.6,"sentiment":"neutral","sentiment_score":0.06278291874780105},{"text":"Yeah.","start":589.93994,"end":590.25995,"sentiment":"neutral","sentiment_score":0.06136855110526085}],"sentiment":"neutral","sentiment_score":0.04239238772298331,"num_words":23,"start":564.09,"end":590.25995},{"sentences":[{"text":"You can just download it.","start":590.25995,"end":591.63995,"sentiment":"neutral","sentiment_score":0.07607069164514542},{"text":"Google.","start":592.01996,"end":592.51996,"sentiment":"neutral","sentiment_score":0.05726756900548935},{"text":"It's free.","start":593.06,"end":593.72,"sentiment":"neutral","sentiment_score":0.09135712683200836},{"text":"It's what I use to test trunks.","start":598.735,"end":600.435,"sentiment":"neutral","sentiment_score":0.268258524792535},{"text":"Yep.","start":607.21497,"end":607.71497,"sentiment":"neutral","sentiment_score":0.08543961495161057}],"sentiment":"neutral","sentiment_score":0.16147403558716178,"num_words":16,"start":590.25995,"end":607.71497},{"sentences":[{"text":"Let's get that and work through this together just to make sure that the SIP is registered and configured on your 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free.","start":681.27,"end":682.25,"sentiment":"neutral","sentiment_score":0.035304564982652664},{"text":"One second.","start":690.72504,"end":691.365,"sentiment":"neutral","sentiment_score":0.0035515716299414635},{"text":"Let me go.","start":691.365,"end":692.265,"sentiment":"neutral","sentiment_score":0.009343644914527735},{"text":"Does it say donate?","start":696.5,"end":697.69995,"sentiment":"neutral","sentiment_score":-0.0014256634749472141}],"sentiment":"neutral","sentiment_score":0.012467153969087772,"num_words":14,"start":679.27,"end":697.69995},{"sentences":[{"text":"And then you just go maybe later?","start":697.69995,"end":699.56,"sentiment":"neutral","sentiment_score":0.00028718369347708564},{"text":"Okay.","start":699.93994,"end":700.43994,"sentiment":"neutral","sentiment_score":0.024894043803215027},{"text":"And then does it let you download?","start":701.45996,"end":702.83997,"sentiment":"neutral","sentiment_score":0.018745033336537226},{"text":"Okay.","start":704.5,"end":704.89996,"sentiment":"neutral","sentiment_score":0.022001534700393677},{"text":"What if I just click download?","start":704.89996,"end":706.27997,"sentiment":"neutral","sentiment_score":0.01267845711360375}],"sentiment":"neutral","sentiment_score":0.011645083654333244,"num_words":22,"start":697.69995,"end":706.27997},{"sentences":[{"text":"And then I click on the executable.","start":707.62,"end":711.135,"sentiment":"neutral","sentiment_score":0.013463598676025867},{"text":"Or maybe the lite version.","start":711.355,"end":712.815,"sentiment":"neutral","sentiment_score":0.0166401244699955},{"text":"Maybe the lite version.","start":713.275,"end":714.415,"sentiment":"neutral","sentiment_score":0.01650798018090427},{"text":"Yeah.","start":717.755,"end":717.995,"sentiment":"neutral","sentiment_score":0.08059471845626831},{"text":"There's a lite version of that download.","start":717.995,"end":719.775,"sentiment":"neutral","sentiment_score":0.06380155363253184}],"sentiment":"neutral","sentiment_score":0.03211180532040695,"num_words":24,"start":707.62,"end":719.775},{"sentences":[{"text":"Alright.","start":722.955,"end":723.275,"sentiment":"neutral","sentiment_score":0.10462522506713869},{"text":"Yeah.","start":723.275,"end":723.59503,"sentiment":"neutral","sentiment_score":0.07676166296005249},{"text":"Try the lite version.","start":723.59503,"end":724.655,"sentiment":"neutral","sentiment_score":0.05208491813391447},{"text":"Cool.","start":726.39996,"end":726.89996,"sentiment":"neutral","sentiment_score":0.19936935603618625},{"text":"Microsoft.","start":727.04,"end":727.54,"sentiment":"neutral","sentiment_score":0.092069573700428}],"sentiment":"neutral","sentiment_score":0.08514568628743291,"num_words":8,"start":722.955,"end":727.54},{"sentences":[{"text":"Microsoft 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How are you? No. No. That's alright. I just had to jump on a call, mate. Sorry. I can call you back quicker. Yeah. Yeah. That'd be excellent, mate. Thank you. Mhmm. Mhmm. Yep. Yeah. So we can show Bury Australia for now. I've just been trying to work on the MTC SDR one. The MTC SDR. Mhmm. Yep. So I've been I've been putting it into VAPI. Yeah. Yeah. Yeah. So I'm on that platform right now, man. Check. Added the oh, the as in, like, the the CPU URL, or is this something else? Mhmm. Yeah. Yeah. Okay. 52Dot63Dot18DotDot oh, what was the last couple? Two two two two five. Okay. Mhmm. Mhmm. Yep. Has it done that thing where where you're where it said that it might you you thought maybe that it hit the blocked me because I put in the request too many times? Okay. Cool. Mhmm. Alright. Cool. Yeah. So let me get PowerShell up and give this a crack. Right? No. No. Yeah. 526318225. Right? Yeah. Cool. Yeah. No. Not at all. I'll run it through with the k again and see if that'll crack. Yeah. And see if it works. Yeah. I think I might. If it doesn't work if it doesn't work this way, I might try that because I've I've run the so I I, funnily enough, don't really have much clue what I'm doing, but I like to play around because it allows me to, like, figure out what all these techie people do. So I've just been having, like, an LLM, like, run me through it, and everything's come back correct so far. But, yeah, for my API key. Let's keep this away. No. So all of these is I'm I'm building a I'm building an AOSCR. So what I essentially wanted to do is I wanted to to call leads using a script. I want to call leads off an Excel sheet. I've pretty much built everything. The last thing that needs to be done is, like, there there just has to be an Australian number connected. So it was originally working with the US number, but the international calls are obviously expensive, and who wants to be called by US number? So swapping into this because I was trying to figure out if it was an issue, like, maybe with the permissions on your last platform or something. Maybe I'd use Twilio or something similar, but it doesn't seem like that's that's the thing. Correct. Yeah. Yes. I'm using I'm using PowerShell, Windows PowerShell, and then it runs through the it runs through API to, like, make adjustments on the back end. There's no what? Sorry? So there's a there like, VAPI has their own, like, their own platform, but because it's also, like, running stuff off GitHub and render, I think it's just easier to do it through the APIs. So that's what call records. I don't I don't know, mate. Yeah. It seems like it's I just I just give it screenshots of everything, and then it goes, oh, make sure you redact the information or whatever. It's quite funny. But yeah. Yeah. So the values are correct, and it's coming back saying that so, like, outbound's enabled. True. It's got the authenticated username. The password's been put in correctly. The oh, hang on. Maybe the port's incorrect. Hang on. So the port here says it on on PowerShell, it's coming up as fifty sixty. Yeah. So it's set at fifty sixty. Maybe if I refresh this, it'll see if it's active. No. It still says offline. Fuck's sake. SIP still says offline. This was the last thing. I don't usually do this, but this is not this is not usually my wheelhouse at all. This is just me watching a couple YouTube videos and and kind of, like, taking up some of my time to see if it works. So but if you got it to the trusted list, I've sent the IPs to the carrier. Zappy's credentials are also coming back as true, but the test call just doesn't seem to work. So what would be missing on my end for that not to register? Do you know? Yeah. Potentially. I wouldn't really know how to do that, to be fair. Yeah. It's all about I I can screenshot PowerShell. Yeah. If it's look. If if you're on your end, everything's loaded up. I'll just keep playing around with it till I get it right. And then if there's something that maybe I need changed or if I end up, like, running a different platform, I'll just let you know or put in the IPs. Microchip. Is that an app? Is it free? Yeah. Cool. Yeah. Okay. Microsoft download. Microsoft store. Free download for Windows. There we go. Mhmm. Just to check that it's, yeah, nice. Alright. Micros. Six. 18 marks. Is there another way to test it? Is there another way to test it? Because it says it's 18 on the Microsoft Store. Pretrial maybe? I'll give the oh, yeah. I'll I'll give the free trial o'clock. Yeah. It's challenging now, man. Do you mind if I give you, like, a callback, like, straight away? Give me maybe just a couple minutes. I've got a call coming through, though. I'm gonna take thanks, man. I'll buzz you back. 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day, mate. How are you? No. No. That's alright.\n\nI just had to jump on a call, mate. Sorry. I can call you back quicker. Yeah. Yeah.\n\nThat'd be excellent, mate. Thank you. Mhmm. Mhmm. Yep.\n\nYeah. So we can show Bury Australia for now. I've just been trying to work on the MTC SDR one. The MTC SDR. Mhmm.\n\nYep. So I've been I've been putting it into VAPI. Yeah. Yeah. Yeah.\n\nSo I'm on that platform right now, man. Check. Added the oh, the as in, like, the the CPU URL, or is this something else? Mhmm. Yeah.\n\nYeah. Okay. 52Dot63Dot18DotDot oh, what was the last couple? Two two two two five. Okay.\n\nMhmm. Mhmm. Yep. Has it done that thing where where you're where it said that it might you you thought maybe that it hit the blocked me because I put in the request too many times? Okay.\n\nCool. Mhmm. Alright. Cool. Yeah.\n\nSo let me get PowerShell up and give this a crack. Right? No. No. Yeah.\n\n526318225. Right? Yeah. Cool. Yeah.\n\nNo. Not at all. I'll run it through with the k again and see if that'll crack. Yeah. And see if it works.\n\nYeah. I think I might. If it doesn't work if it doesn't work this way, I might try that because I've I've run the so I I, funnily enough, don't really have much clue what I'm doing, but I like to play around because it allows me to, like, figure out what all these techie people do. So I've just been having, like, an LLM, like, run me through it, and everything's come back correct so far. But, yeah, for my API key.\n\nLet's keep this away. No. So all of these is I'm I'm building a I'm building an AOSCR. So what I essentially wanted to do is I wanted to to call leads using a script. I want to call leads off an Excel sheet.\n\nI've pretty much built everything. The last thing that needs to be done is, like, there there just has to be an Australian number connected. So it was originally working with the US number, but the international calls are obviously expensive, and who wants to be called by US number? So swapping into this because I was trying to figure out if it was an issue, like, maybe with the permissions on your last platform or something. Maybe I'd use Twilio or something similar, but it doesn't seem like that's that's the thing.\n\nCorrect. Yeah. Yes. I'm using I'm using PowerShell, Windows PowerShell, and then it runs through the it runs through API to, like, make adjustments on the back end. There's no what?\n\nSorry? So there's a there like, VAPI has their own, like, their own platform, but because it's also, like, running stuff off GitHub and render, I think it's just easier to do it through the APIs. So that's what call records. I don't I don't know, mate. Yeah.\n\nIt seems like it's I just I just give it screenshots of everything, and then it goes, oh, make sure you redact the information or whatever. It's quite funny. But yeah. Yeah. So the values are correct, and it's coming back saying that so, like, outbound's enabled.\n\nTrue. It's got the authenticated username. The password's been put in correctly. The oh, hang on. Maybe the port's incorrect.\n\nHang on. So the port here says it on on PowerShell, it's coming up as fifty sixty. Yeah. So it's set at fifty sixty. Maybe if I refresh this, it'll see if it's active.\n\nNo. It still says offline. Fuck's sake. SIP still says offline. This was the last thing.\n\nI don't usually do this, but this is not this is not usually my wheelhouse at all. This is just me watching a couple YouTube videos and and kind of, like, taking up some of my time to see if it works. So but if you got it to the trusted list, I've sent the IPs to the carrier. Zappy's credentials are also coming back as true, but the test call just doesn't seem to work. So what would be missing on my end for that not to register?\n\nDo you know? Yeah. Potentially. I wouldn't really know how to do that, to be fair. Yeah.\n\nIt's all about I I can screenshot PowerShell. Yeah. If it's look. If if you're on your end, everything's loaded up. I'll just keep playing around with it till I get it right.\n\nAnd then if there's something that maybe I need changed or if I end up, like, running a different platform, I'll just let you know or put in the IPs. Microchip. Is that an app? Is it free? Yeah.\n\nCool. Yeah. Okay. Microsoft download. Microsoft store.\n\nFree download for Windows. There we go. Mhmm. Just to check that it's, yeah, nice. Alright.\n\nMicros. Six. 18 marks. Is there another way to test it? Is there another way to test it?\n\nBecause it says it's 18 on the Microsoft Store. Pretrial maybe? I'll give the oh, yeah. I'll I'll give the free trial o'clock. Yeah.\n\nIt's challenging now, man. Do you mind if I give you, like, a callback, like, straight away? Give me maybe just a couple minutes. I've got a call coming through, though. I'm gonna take thanks, man.\n\nI'll buzz you back. Bye.","paragraphs":[{"sentences":[{"text":"Good day, mate.","start":2.32,"end":3.04,"sentiment":"positive","sentiment_score":0.5888235569000244},{"text":"How are you?","start":3.04,"end":3.86,"sentiment":"positive","sentiment_score":0.4162087043126424},{"text":"No.","start":6.08,"end":6.3999996,"sentiment":"neutral","sentiment_score":-0.22154183685779572},{"text":"No.","start":6.3999996,"end":6.56,"sentiment":"neutral","sentiment_score":-0.18382100760936737},{"text":"That's alright.","start":6.56,"end":7.04,"sentiment":"neutral","sentiment_score":-0.09250037930905819}],"sentiment":"neutral","sentiment_score":0.2424733180552721,"num_words":10,"start":2.32,"end":7.04},{"sentences":[{"text":"I just had to jump on a call, mate.","start":7.04,"end":8.4,"sentiment":"neutral","sentiment_score":-0.07818082802825504},{"text":"Sorry.","start":8.4,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.08847802877426147},{"text":"I can call you back quicker.","start":8.639999,"end":9.86,"sentiment":"neutral","sentiment_score":-0.020130978897213936},{"text":"Yeah.","start":13.04,"end":13.44,"sentiment":"neutral","sentiment_score":0.20409797132015228},{"text":"Yeah.","start":13.44,"end":13.599999,"sentiment":"positive","sentiment_score":0.3353564143180847}],"sentiment":"neutral","sentiment_score":-0.02074649826520019,"num_words":18,"start":7.04,"end":13.599999},{"sentences":[{"text":"That'd be excellent, mate.","start":13.599999,"end":14.799999,"sentiment":"positive","sentiment_score":0.69756680727005},{"text":"Thank you.","start":14.799999,"end":15.54,"sentiment":"positive","sentiment_score":0.7111995220184326},{"text":"Mhmm.","start":22.465,"end":22.965,"sentiment":"neutral","sentiment_score":0.028397824615240097},{"text":"Mhmm.","start":31.11,"end":31.61,"sentiment":"neutral","sentiment_score":0.0312467310577631},{"text":"Yep.","start":38.71,"end":39.21,"sentiment":"neutral","sentiment_score":0.039144936949014664}],"sentiment":"positive","sentiment_score":0.47905064063767594,"num_words":9,"start":13.599999,"end":39.21},{"sentences":[{"text":"Yeah.","start":41.91,"end":42.31,"sentiment":"neutral","sentiment_score":0.042373694479465485},{"text":"So we can show Bury Australia for now.","start":42.31,"end":44.805,"sentiment":"neutral","sentiment_score":0.034733185544610023},{"text":"I've just been trying to work on the MTC SDR one.","start":45.285,"end":48.345,"sentiment":"neutral","sentiment_score":-0.010859665037556128},{"text":"The MTC SDR.","start":52.645,"end":53.945,"sentiment":"neutral","sentiment_score":-0.004522240720689297},{"text":"Mhmm.","start":58.805,"end":59.305,"sentiment":"neutral","sentiment_score":0.018492810428142548}],"sentiment":"neutral","sentiment_score":0.008571206320387622,"num_words":24,"start":41.91,"end":59.305},{"sentences":[{"text":"Yep.","start":65.47,"end":65.97,"sentiment":"neutral","sentiment_score":0.028974376618862152},{"text":"So I've been I've been putting it into VAPI.","start":73.525,"end":75.865,"sentiment":"neutral","sentiment_score":-0.004427774188419183},{"text":"Yeah.","start":76.005,"end":76.505,"sentiment":"neutral","sentiment_score":0.010480321943759918},{"text":"Yeah.","start":82.325,"end":82.645,"sentiment":"neutral","sentiment_score":0.03216221183538437},{"text":"Yeah.","start":82.645,"end":82.805,"sentiment":"neutral","sentiment_score":0.03256494924426079}],"sentiment":"neutral","sentiment_score":0.004948607072807276,"num_words":13,"start":65.47,"end":82.805},{"sentences":[{"text":"So I'm on that platform right now, man.","start":82.805,"end":84.72,"sentiment":"neutral","sentiment_score":0.0368848005309701},{"text":"Check.","start":96.72,"end":97.22,"sentiment":"neutral","sentiment_score":-0.008583562448620796},{"text":"Added the oh, the as in, like, the the CPU URL, or is this something else?","start":99.225,"end":105.405,"sentiment":"neutral","sentiment_score":0.023080815619323403},{"text":"Mhmm.","start":110.985,"end":111.485,"sentiment":"neutral","sentiment_score":0.04029469937086105},{"text":"Yeah.","start":112.87,"end":113.37,"sentiment":"neutral","sentiment_score":0.06489270180463791}],"sentiment":"neutral","sentiment_score":0.028184270106807904,"num_words":27,"start":82.805,"end":113.37},{"sentences":[{"text":"Yeah.","start":114.79,"end":115.29,"sentiment":"neutral","sentiment_score":0.09149009734392166},{"text":"Okay.","start":120.55,"end":121.05,"sentiment":"neutral","sentiment_score":0.09024102985858916},{"text":"52Dot63Dot18DotDot oh, what was the last couple?","start":131.015,"end":137.435,"sentiment":"neutral","sentiment_score":0.023155226771320616},{"text":"Two two two two five.","start":140.615,"end":142.05,"sentiment":"neutral","sentiment_score":0.013837257958948612},{"text":"Okay.","start":142.05,"end":142.55,"sentiment":"neutral","sentiment_score":0.0473349392414093}],"sentiment":"neutral","sentiment_score":0.030689262909193833,"num_words":15,"start":114.79,"end":142.55},{"sentences":[{"text":"Mhmm.","start":145.65,"end":146.15,"sentiment":"neutral","sentiment_score":0.053856343030929565},{"text":"Mhmm.","start":162.755,"end":163.255,"sentiment":"neutral","sentiment_score":0.08523611724376678},{"text":"Yep.","start":163.475,"end":163.975,"sentiment":"neutral","sentiment_score":0.07693342119455338},{"text":"Has it done that thing where where you're where it said that it might you you thought maybe that it hit the blocked me because I put in the request too many times?","start":165.075,"end":174.6,"sentiment":"neutral","sentiment_score":-0.03673559717946884},{"text":"Okay.","start":178.81999,"end":179.14,"sentiment":"neutral","sentiment_score":0.14600872993469238}],"sentiment":"neutral","sentiment_score":-0.022979462041041336,"num_words":37,"start":145.65,"end":179.14},{"sentences":[{"text":"Cool.","start":179.14,"end":179.64,"sentiment":"positive","sentiment_score":0.3950803875923157},{"text":"Mhmm.","start":182.58,"end":183.08,"sentiment":"neutral","sentiment_score":-0.0019788583740592003},{"text":"Alright.","start":184.985,"end":185.385,"sentiment":"neutral","sentiment_score":0.1272813379764557},{"text":"Cool.","start":185.385,"end":185.885,"sentiment":"neutral","sentiment_score":0.17344805598258972},{"text":"Yeah.","start":187.705,"end":188.025,"sentiment":"neutral","sentiment_score":0.07709838449954987}],"sentiment":"neutral","sentiment_score":0.15418586153537034,"num_words":5,"start":179.14,"end":188.025},{"sentences":[{"text":"So let me get PowerShell up and give this a crack.","start":188.025,"end":192.50499,"sentiment":"neutral","sentiment_score":0.04601084898141297},{"text":"Right?","start":192.50499,"end":193.00499,"sentiment":"neutral","sentiment_score":0.028401250019669533},{"text":"No.","start":195.785,"end":195.94499,"sentiment":"neutral","sentiment_score":-0.13068123161792755},{"text":"No.","start":195.94499,"end":196.41,"sentiment":"neutral","sentiment_score":-0.09806174039840698},{"text":"Yeah.","start":198.33,"end":198.49,"sentiment":"neutral","sentiment_score":-0.0444713793694973}],"sentiment":"neutral","sentiment_score":0.01742041582862536,"num_words":15,"start":188.025,"end":198.49},{"sentences":[{"text":"526318225.","start":198.49,"end":201.05,"sentiment":"neutral","sentiment_score":-0.012067879550158978},{"text":"Right?","start":201.05,"end":201.55,"sentiment":"neutral","sentiment_score":0.0009883884340524671},{"text":"Yeah.","start":203.21,"end":203.61,"sentiment":"neutral","sentiment_score":0.04353225603699684},{"text":"Cool.","start":203.61,"end":204.11,"sentiment":"neutral","sentiment_score":0.13068437576293945},{"text":"Yeah.","start":206.33,"end":206.83,"sentiment":"neutral","sentiment_score":0.11223453283309937}],"sentiment":"neutral","sentiment_score":0.05507433470338583,"num_words":5,"start":198.49,"end":206.83},{"sentences":[{"text":"No.","start":222.21501,"end":222.455,"sentiment":"neutral","sentiment_score":-0.20847344398498535},{"text":"Not at all.","start":222.455,"end":223.23,"sentiment":"neutral","sentiment_score":-0.1887783408164978},{"text":"I'll run it through with the k again and see if that'll crack.","start":225.06999,"end":229.97,"sentiment":"neutral","sentiment_score":-0.0070107814927513785},{"text":"Yeah.","start":248.525,"end":248.92499,"sentiment":"neutral","sentiment_score":0.17757868766784668},{"text":"And see if it works.","start":248.92499,"end":249.965,"sentiment":"neutral","sentiment_score":0.19030610024929046}],"sentiment":"neutral","sentiment_score":0.011441763611915321,"num_words":23,"start":222.21501,"end":249.965},{"sentences":[{"text":"Yeah.","start":249.965,"end":250.245,"sentiment":"neutral","sentiment_score":0.10691050440073012},{"text":"I think I might.","start":250.245,"end":251.245,"sentiment":"neutral","sentiment_score":-0.02340822014957666},{"text":"If it doesn't work if it doesn't work this way, I might try that because I've I've run the so I I, funnily enough, don't really have much clue what I'm doing, but I like to play around because it allows me to, like, figure out what all these techie people do.","start":251.245,"end":265.28,"sentiment":"neutral","sentiment_score":-0.0387028234366041},{"text":"So I've just been having, like, an LLM, like, run me through it, and everything's come back correct so far.","start":265.28,"end":272.215,"sentiment":"neutral","sentiment_score":0.07735989112406969},{"text":"But, yeah, for my API key.","start":274.195,"end":281.33502,"sentiment":"neutral","sentiment_score":-0.06276123287777106}],"sentiment":"neutral","sentiment_score":-0.00998359963477376,"num_words":83,"start":249.965,"end":281.33502},{"sentences":[{"text":"Let's keep this away.","start":286.41,"end":287.71,"sentiment":"neutral","sentiment_score":-0.13128828257322311},{"text":"No.","start":291.53,"end":291.85,"sentiment":"neutral","sentiment_score":-0.11050920933485033},{"text":"So all of these is I'm I'm building a I'm building an AOSCR.","start":291.85,"end":294.99,"sentiment":"neutral","sentiment_score":-0.029457981340014018},{"text":"So what I essentially wanted to do is I wanted to to call leads using a script.","start":296.005,"end":300.965,"sentiment":"neutral","sentiment_score":0.05552550383350428},{"text":"I want to call leads off an Excel sheet.","start":300.965,"end":302.98502,"sentiment":"neutral","sentiment_score":0.06843240476316875}],"sentiment":"neutral","sentiment_score":0.012300207067958334,"num_words":44,"start":286.41,"end":302.98502},{"sentences":[{"text":"I've pretty much built everything.","start":303.285,"end":304.48502,"sentiment":"neutral","sentiment_score":0.0623189426958561},{"text":"The last thing that needs to be done is, like, there there just has to be an Australian number connected.","start":304.48502,"end":309.045,"sentiment":"neutral","sentiment_score":-0.05908595807850361},{"text":"So it was originally working with the US number, but the international calls are obviously expensive, and who wants to be called by US number?","start":309.045,"end":315.03998,"sentiment":"neutral","sentiment_score":-0.13614536374807357},{"text":"So swapping into this because I was trying to figure out if it was an issue, like, maybe with the permissions on your last platform or something.","start":316.69998,"end":322.3,"sentiment":"neutral","sentiment_score":-0.10473681186084394},{"text":"Maybe I'd use Twilio or something similar, but it doesn't seem like that's that's the thing.","start":322.3,"end":333.075,"sentiment":"neutral","sentiment_score":-0.10319647321011871}],"sentiment":"neutral","sentiment_score":-0.09411608638061632,"num_words":93,"start":303.285,"end":333.075},{"sentences":[{"text":"Correct.","start":333.075,"end":333.555,"sentiment":"neutral","sentiment_score":0.08341193199157715},{"text":"Yeah.","start":333.555,"end":334.055,"sentiment":"neutral","sentiment_score":0.06441448628902435},{"text":"Yes.","start":341.05002,"end":341.29,"sentiment":"neutral","sentiment_score":0.04005097970366478},{"text":"I'm using I'm using PowerShell, Windows PowerShell, and then it runs through the it runs through API to, like, make adjustments on the back end.","start":341.29,"end":351.075,"sentiment":"neutral","sentiment_score":0.22221336081624032},{"text":"There's no what?","start":354.915,"end":355.55502,"sentiment":"neutral","sentiment_score":-0.14860987414916357}],"sentiment":"neutral","sentiment_score":0.1708832837400898,"num_words":31,"start":333.075,"end":355.55502},{"sentences":[{"text":"Sorry?","start":355.55502,"end":356.05502,"sentiment":"neutral","sentiment_score":-0.10345425456762314},{"text":"So there's a there like, VAPI has their own, like, their own platform, but because it's also, like, running stuff off GitHub and render, I think it's just easier to do it through the APIs.","start":358.915,"end":369.83002,"sentiment":"neutral","sentiment_score":0.08569584286638669},{"text":"So that's what call records.","start":369.83002,"end":371.03,"sentiment":"neutral","sentiment_score":-0.014410963887348771},{"text":"I don't I don't know, mate.","start":371.03,"end":372.17,"sentiment":"neutral","sentiment_score":-0.19821381072203317},{"text":"Yeah.","start":375.67,"end":376.17,"sentiment":"neutral","sentiment_score":-0.0464707612991333}],"sentiment":"neutral","sentiment_score":0.033085245847663224,"num_words":48,"start":355.55502,"end":376.17},{"sentences":[{"text":"It seems like it's I just I just give it screenshots of everything, and then it goes, oh, make sure you redact the information or whatever.","start":376.63,"end":383.42502,"sentiment":"neutral","sentiment_score":0.07083376253453585},{"text":"It's quite funny.","start":383.42502,"end":384.405,"sentiment":"neutral","sentiment_score":0.10434862971305847},{"text":"But yeah.","start":386.385,"end":388.085,"sentiment":"neutral","sentiment_score":0.058329515159130096},{"text":"Yeah.","start":393.44998,"end":393.61,"sentiment":"neutral","sentiment_score":0.10229547321796416},{"text":"So the values are correct, and it's coming back saying that so, like, outbound's enabled.","start":393.61,"end":398.43,"sentiment":"neutral","sentiment_score":0.13290977627038955}],"sentiment":"neutral","sentiment_score":0.09292180558785479,"num_words":47,"start":376.63,"end":398.43},{"sentences":[{"text":"True.","start":398.72998,"end":399.22998,"sentiment":"neutral","sentiment_score":0.13212601840496063},{"text":"It's got the authenticated username.","start":399.53,"end":402.56998,"sentiment":"neutral","sentiment_score":0.2040897935628891},{"text":"The password's been put in correctly.","start":402.56998,"end":404.50998,"sentiment":"neutral","sentiment_score":0.1223415657877922},{"text":"The oh, hang on.","start":405.61,"end":406.965,"sentiment":"neutral","sentiment_score":-0.05927846860140562},{"text":"Maybe the port's incorrect.","start":408.485,"end":410.245,"sentiment":"neutral","sentiment_score":-0.1728845275938511}],"sentiment":"neutral","sentiment_score":0.047898619808256625,"num_words":20,"start":398.72998,"end":410.245},{"sentences":[{"text":"Hang on.","start":410.245,"end":411.065,"sentiment":"neutral","sentiment_score":-0.0738520696759224},{"text":"So the port here says it on on PowerShell, it's coming up as fifty sixty.","start":416.645,"end":421.145,"sentiment":"neutral","sentiment_score":0.017484749605258306},{"text":"Yeah.","start":430.73,"end":431.23,"sentiment":"neutral","sentiment_score":0.05283421650528908},{"text":"So it's set at fifty sixty.","start":431.29,"end":433.47,"sentiment":"neutral","sentiment_score":0.04134493010739485},{"text":"Maybe if I refresh this, it'll see if it's active.","start":436.225,"end":438.405,"sentiment":"neutral","sentiment_score":0.07484790422022343}],"sentiment":"neutral","sentiment_score":0.034233821884674186,"num_words":34,"start":410.245,"end":438.405},{"sentences":[{"text":"No.","start":438.865,"end":439.185,"sentiment":"negative","sentiment_score":-0.3566114604473114},{"text":"It still says offline.","start":439.185,"end":440.465,"sentiment":"negative","sentiment_score":-0.41677604615688324},{"text":"Fuck's sake.","start":440.465,"end":441.285,"sentiment":"negative","sentiment_score":-0.547884464263916},{"text":"SIP still says offline.","start":446.305,"end":450.085,"sentiment":"neutral","sentiment_score":-0.27424241602420807},{"text":"This was the last thing.","start":452.21002,"end":453.91,"sentiment":"neutral","sentiment_score":-0.18074817955493927}],"sentiment":"neutral","sentiment_score":-0.3200121959671378,"num_words":16,"start":438.865,"end":453.91},{"sentences":[{"text":"I don't usually do this, but this is not this is not usually my wheelhouse at all.","start":467.20502,"end":472.005,"sentiment":"neutral","sentiment_score":-0.12799841669552467},{"text":"This is just me watching a couple YouTube videos and and kind of, like, taking up some of my time to see if it works.","start":472.005,"end":478.885,"sentiment":"neutral","sentiment_score":-0.013409583419561387},{"text":"So but if you got it to the trusted list, I've sent the IPs to the carrier.","start":478.885,"end":486.06,"sentiment":"neutral","sentiment_score":0.03723255435333533},{"text":"Zappy's credentials are also coming back as true, but the test call just doesn't seem to work.","start":486.75998,"end":491.985,"sentiment":"neutral","sentiment_score":-0.17883017845451832},{"text":"So what would be missing on my end for that not to register?","start":501.025,"end":503.985,"sentiment":"neutral","sentiment_score":-0.24776517084011665}],"sentiment":"neutral","sentiment_score":-0.09145302808937732,"num_words":89,"start":467.20502,"end":503.985},{"sentences":[{"text":"Do you know?","start":503.985,"end":504.72498,"sentiment":"neutral","sentiment_score":-0.12696497390667597},{"text":"Yeah.","start":516.12,"end":516.62,"sentiment":"neutral","sentiment_score":-0.18291357159614563},{"text":"Potentially.","start":546.33997,"end":546.83997,"sentiment":"neutral","sentiment_score":-0.15229642391204834},{"text":"I wouldn't really know how to do that, to be fair.","start":547.14,"end":549.315,"sentiment":"neutral","sentiment_score":-0.23953777009790594},{"text":"Yeah.","start":558.755,"end":558.995,"sentiment":"neutral","sentiment_score":-0.006730582565069199}],"sentiment":"neutral","sentiment_score":-0.19751476299236803,"num_words":17,"start":503.985,"end":558.995},{"sentences":[{"text":"It's all about I I can screenshot PowerShell.","start":558.995,"end":561.175,"sentiment":"neutral","sentiment_score":-0.0034031483810395002},{"text":"Yeah.","start":564.275,"end":564.775,"sentiment":"neutral","sentiment_score":0.027016615495085716},{"text":"If it's look.","start":566.80005,"end":569.12,"sentiment":"neutral","sentiment_score":0.008119272068142891},{"text":"If if you're on your end, everything's loaded up.","start":569.12,"end":571.2,"sentiment":"neutral","sentiment_score":-0.005632382196684676},{"text":"I'll just keep playing around with it till I get it right.","start":571.2,"end":573.46,"sentiment":"neutral","sentiment_score":-0.01500124104010562}],"sentiment":"neutral","sentiment_score":-0.006259305684855489,"num_words":33,"start":558.995,"end":573.46},{"sentences":[{"text":"And then if there's something that maybe I need changed or if I end up, like, running a different platform, I'll just let you know or put in the IPs.","start":573.52,"end":579.78,"sentiment":"neutral","sentiment_score":-0.026693723044202974},{"text":"Microchip.","start":587.315,"end":587.815,"sentiment":"neutral","sentiment_score":0.03273267298936844},{"text":"Is that an app?","start":588.51495,"end":589.65497,"sentiment":"neutral","sentiment_score":0.037914710119366646},{"text":"Is it free?","start":591.795,"end":592.695,"sentiment":"neutral","sentiment_score":0.059011612087488174},{"text":"Yeah.","start":594.435,"end":594.755,"sentiment":"neutral","sentiment_score":0.200540229678154}],"sentiment":"neutral","sentiment_score":-0.006124233638939376,"num_words":39,"start":573.52,"end":594.755},{"sentences":[{"text":"Cool.","start":594.755,"end":595.2,"sentiment":"positive","sentiment_score":0.4292692244052887},{"text":"Yeah.","start":601.28,"end":601.36,"sentiment":"neutral","sentiment_score":0.08622550964355469},{"text":"Okay.","start":601.36,"end":601.86,"sentiment":"neutral","sentiment_score":0.057297930121421814},{"text":"Microsoft download.","start":603.44,"end":604.58,"sentiment":"neutral","sentiment_score":0.04674698784947395},{"text":"Microsoft store.","start":605.12,"end":606.26,"sentiment":"neutral","sentiment_score":0.0487902257591486}],"sentiment":"neutral","sentiment_score":0.10912387019821576,"num_words":7,"start":594.755,"end":606.26},{"sentences":[{"text":"Free download for Windows.","start":607.60004,"end":608.98004,"sentiment":"neutral","sentiment_score":0.08428793214261532},{"text":"There we go.","start":609.155,"end":610.695,"sentiment":"neutral","sentiment_score":0.06597336009144783},{"text":"Mhmm.","start":612.275,"end":612.775,"sentiment":"neutral","sentiment_score":0.0418534129858017},{"text":"Just to check that it's, yeah, nice.","start":613.075,"end":615.895,"sentiment":"neutral","sentiment_score":0.055418300575443676},{"text":"Alright.","start":618.275,"end":618.775,"sentiment":"neutral","sentiment_score":-0.06137701869010925}],"sentiment":"neutral","sentiment_score":0.056467269198037684,"num_words":16,"start":607.60004,"end":618.775},{"sentences":[{"text":"Micros.","start":648.125,"end":648.625,"sentiment":"neutral","sentiment_score":0.024952096864581108},{"text":"Six.","start":659.94,"end":660.02,"sentiment":"neutral","sentiment_score":0.02437197044491768},{"text":"18 marks.","start":661.7,"end":662.685,"sentiment":"neutral","sentiment_score":0.023702667094767094},{"text":"Is there another way to test it?","start":668.765,"end":670.465,"sentiment":"neutral","sentiment_score":0.004716373980045319},{"text":"Is there another way to test it?","start":674.525,"end":675.725,"sentiment":"neutral","sentiment_score":0.005858767245497022}],"sentiment":"neutral","sentiment_score":0.00948641055987941,"num_words":18,"start":648.125,"end":675.725},{"sentences":[{"text":"Because it says it's 18 on the Microsoft Store.","start":675.725,"end":678.625,"sentiment":"neutral","sentiment_score":-0.011750843479401536},{"text":"Pretrial maybe?","start":684.98,"end":686.19995,"sentiment":"neutral","sentiment_score":0.017518200911581516},{"text":"I'll give the oh, yeah.","start":711.55005,"end":714.69,"sentiment":"neutral","sentiment_score":0.058632245659828185},{"text":"I'll I'll give the free trial o'clock.","start":714.75,"end":716.69,"sentiment":"neutral","sentiment_score":0.12203091382980347},{"text":"Yeah.","start":723.555,"end":723.795,"sentiment":"neutral","sentiment_score":0.07486897706985474}],"sentiment":"neutral","sentiment_score":0.04798022552859038,"num_words":24,"start":675.725,"end":723.795},{"sentences":[{"text":"It's challenging now, man.","start":723.795,"end":725.255,"sentiment":"neutral","sentiment_score":0.08818382397294044},{"text":"Do you mind if I give you, like, a callback, like, straight away?","start":730.915,"end":733.4849,"sentiment":"neutral","sentiment_score":-0.03082342675099006},{"text":"Give me maybe just a couple minutes.","start":733.6449,"end":735.24493,"sentiment":"neutral","sentiment_score":-0.042003675763096125},{"text":"I've got a call coming through, though.","start":735.24493,"end":736.2049,"sentiment":"neutral","sentiment_score":-0.023285165429115295},{"text":"I'm gonna take thanks, man.","start":736.2049,"end":741.00494,"sentiment":"neutral","sentiment_score":-0.10650763241574168}],"sentiment":"neutral","sentiment_score":-0.028820258397091594,"num_words":36,"start":723.795,"end":741.00494},{"sentences":[{"text":"I'll buzz you back.","start":741.00494,"end":741.80493,"sentiment":"neutral","sentiment_score":-0.02736898511648178},{"text":"Bye.","start":741.80493,"end":742.30493,"sentiment":"neutral","sentiment_score":-0.02093375474214554}],"sentiment":"neutral","sentiment_score":-0.026081939041614533,"num_words":5,"start":741.00494,"end":742.30493}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hey, Con.\n\nChannel 1: Good day, mate. How are you?\n\nChannel 0: Hey. Sorry. One second. Just getting a\n\nChannel 1: No.\n\nChannel 0: speaker\n\nChannel 1: No.\n\nChannel 0: phone\n\nChannel 1: That's\n\nChannel 0: number.\n\nChannel 1: alright. I just had to jump on a call, mate. Sorry. I can call you back\n\nChannel 0: Oh,\n\nChannel 1: quicker.\n\nChannel 0: it's alright. Yeah. I'm free now. You wanna try to troubleshoot this\n\nChannel 1: Yeah.\n\nChannel 0: together?\n\nChannel 1: Yeah. That'd be excellent, mate. Thank you.\n\nChannel 0: Sounds good. Okay. Alright. Let me log in.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. Alright. I'm gonna just impersonate your login and see what you've done first of all.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. So first of all, I can see that there's two services you created, Bory Australia\n\nChannel 1: Yep.\n\nChannel 0: and TC SDR. Correct?\n\nChannel 1: Yeah. So we can show\n\nChannel 0: Oh,\n\nChannel 1: Bury Australia for now. I've\n\nChannel 0: okay.\n\nChannel 1: just been trying to work on the MTC SDR one.\n\nChannel 0: Alright. So sorry. Which one do you wanna work on there?\n\nChannel 1: The MTC SDR.\n\nChannel 0: Okay. Let's try that. Alright. Let's let's manage this and see what you've done.\n\nChannel 1: Mhmm.\n\nChannel 0: Alright. Let's start with basics. We've copied the URL correctly, the username, the password, all that sort of stuff done correctly?\n\nChannel 1: Yep.\n\nChannel 0: Okay. And you're putting it into let me just check your email. What did you send it to?\n\nChannel 1: So I've\n\nChannel 0: You've\n\nChannel 1: been\n\nChannel 0: got a\n\nChannel 1: I've been putting it into VAPI. Yeah.\n\nChannel 0: third party. Okay. So that's you've got access to that platform now?\n\nChannel 1: Yeah. Yeah. So I'm on that platform right now, man.\n\nChannel 0: Alright. Have you added out IP address and whitelisted it on that system? Is there an option to do that, first of all?\n\nChannel 1: Check. Added the oh, the as in, like, the the CPU URL, or is this something else?\n\nChannel 0: Yeah. That's right. But what you do is you probably want to convert the SIP URL to an IP address. So if you\n\nChannel 1: Mhmm.\n\nChannel 0: ping it, it will resolve\n\nChannel 1: Yeah.\n\nChannel 0: an IP address,\n\nChannel 1: Yeah.\n\nChannel 0: which should be I've gotta do it on my side as well to confirm.\n\nChannel 1: Okay.\n\nChannel 0: Alright. It should return 52Dot63Dot18Dot225.\n\nChannel 1: 52Dot63Dot18DotDot oh, what was\n\nChannel 0: Two\n\nChannel 1: the\n\nChannel 0: two\n\nChannel 1: last\n\nChannel 0: five.\n\nChannel 1: couple?\n\nChannel 0: Two two five for the last three digits.\n\nChannel 1: Two two two two five. Okay.\n\nChannel 0: That's 526318225.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. So let's see if we can add that as a white listed trusted IP address on the Zappy side. Alright. So you've got your IP addresses. I can see that they're in the whitelist, so that's good.\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: I guess\n\nChannel 1: Has\n\nChannel 0: let's\n\nChannel 1: it done\n\nChannel 0: try\n\nChannel 1: that\n\nChannel 0: to\n\nChannel 1: thing\n\nChannel 0: register.\n\nChannel 1: where where you're where it said that it might you you thought maybe that it hit the blocked me because I put in the request\n\nChannel 0: Yeah.\n\nChannel 1: too many times?\n\nChannel 0: Yeah. But we've checked the check IP address, and it's\n\nChannel 1: Okay.\n\nChannel 0: it's\n\nChannel 1: Cool.\n\nChannel 0: a return that it's not blocked. Right? And also,\n\nChannel 1: Mhmm.\n\nChannel 0: why listed it there? Okay.\n\nChannel 1: Alright. Cool. Yeah. So let me get PowerShell up and give this a crack. Right?\n\nChannel 0: May I give it a crack?\n\nChannel 1: No. No. Yeah. 526318225. Right?\n\nChannel 0: Yeah. 50\n\nChannel 1: Yeah.\n\nChannel 0: 2\n\nChannel 1: Cool.\n\nChannel 0: 631-8225. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Should connect. There's no white spaces in passwords or usernames.\n\nChannel 1: No. Not at all.\n\nChannel 0: Okay.\n\nChannel 1: I'll run it through with the k again and see if that'll crack.\n\nChannel 0: I mean, the other thing I could suggest if we're seeing a troubleshoot is give a third party, like, a softphone, like, maybe micro superphone to check the details in there and take it registered.\n\nChannel 1: Yeah. And see if it works. Yeah. I\n\nChannel 0: Yeah.\n\nChannel 1: think\n\nChannel 0: No\n\nChannel 1: I\n\nChannel 0: problem.\n\nChannel 1: might. If it doesn't work if it doesn't work this way, I might try that because I've I've run the so I I, funnily enough, don't really have much clue what I'm doing, but I like to play around because it allows me to, like, figure out what\n\nChannel 0: Mhmm.\n\nChannel 1: all these techie people do. So I've just been having, like, an LLM, like, run me through it, and everything's\n\nChannel 0: Yeah.\n\nChannel 1: come back correct so far. But, yeah, for my API key. Let's keep\n\nChannel 0: Is\n\nChannel 1: this\n\nChannel 0: it\n\nChannel 1: away.\n\nChannel 0: a is it a complex cloud phone system?\n\nChannel 1: No. So all of these is I'm I'm building a I'm building an AOSCR. So what I essentially wanted to do is I wanted to to call leads using a script. I want to call leads off an Excel sheet. I've pretty much\n\nChannel 0: Yep.\n\nChannel 1: built everything. The last thing that needs to be done is, like, there there just has to be an Australian number connected. So it was originally working with the US number, but the international\n\nChannel 0: Yep.\n\nChannel 1: calls are obviously expensive, and who wants to be called\n\nChannel 0: Yep.\n\nChannel 1: by US number?\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: So swapping into\n\nChannel 0: I'm\n\nChannel 1: this because I was trying to figure out if it was an issue, like, maybe with the permissions on your last platform or something. Maybe I'd use Twilio or something similar, but it doesn't seem like that's\n\nChannel 0: trying to look up that\n\nChannel 1: that's the thing. Correct. Yeah.\n\nChannel 0: screenshot of where you're putting in the details?\n\nChannel 1: Yes. I'm using I'm using PowerShell, Windows PowerShell, and\n\nChannel 0: Oh,\n\nChannel 1: then it runs\n\nChannel 0: okay.\n\nChannel 1: through the it runs through API to, like, make adjustments on the back end.\n\nChannel 0: Oh, so there's no GUI that you can play with to set things up?\n\nChannel 1: There's no what? Sorry?\n\nChannel 0: And there's no GUI GUI? I\n\nChannel 1: So there's a there like, VAPI has their own, like, their own platform, but because it's also, like, running stuff off GitHub and render, I think it's just easier to do it through the APIs. So that's what call records.\n\nChannel 0: don't\n\nChannel 1: I\n\nChannel 0: know.\n\nChannel 1: don't I don't know, mate.\n\nChannel 0: I don't know. It's a bit complex now.\n\nChannel 1: Yeah. It seems like it's I just I just give it screenshots of everything, and then it goes, oh, make sure you redact the information or whatever. It's quite funny.\n\nChannel 0: Okay.\n\nChannel 1: But\n\nChannel 0: We just\n\nChannel 1: yeah.\n\nChannel 0: wanna make sure we're entering, like, the right values in the right fields and stuff like that. You know?\n\nChannel 1: Yeah. So the values are correct, and it's coming back saying that so, like, outbound's enabled. True. It's got the authenticated username. The password's been put in correctly.\n\nThe oh, hang on. Maybe the port's incorrect. Hang on.\n\nChannel 0: Mhmm. The port. Okay. That's important. What should the port be?\n\nChannel 1: So the port here says it on on PowerShell, it's coming up as fifty sixty.\n\nChannel 0: Let me just check what channel is the port, sir.\n\nChannel 1: Yeah. So it's set at fifty sixty. Maybe if I refresh this,\n\nChannel 0: Thank you.\n\nChannel 1: it'll see if it's active. No. It still says offline. Fuck's sake.\n\nChannel 0: Strange.\n\nChannel 1: SIP still says offline. This was the last thing.\n\nChannel 0: I mean, the last time you configured a provider to get credentials, username, and password, you go through the same process, and it just works straight away?\n\nChannel 1: I don't usually do this, but this is not\n\nChannel 0: Oh, okay.\n\nChannel 1: this is not usually my wheelhouse at all. This is just me watching a couple YouTube videos and and kind of, like, taking up\n\nChannel 0: Oh,\n\nChannel 1: some\n\nChannel 0: fair.\n\nChannel 1: of my time to see if it works. So\n\nChannel 0: Yeah. I get you.\n\nChannel 1: but if you got it to the trusted list, I've sent the IPs to the carrier. Zappy's\n\nChannel 0: Yep.\n\nChannel 1: credentials are also coming back as true, but the test call just doesn't seem to work.\n\nChannel 0: Well, first of all, we just gotta make sure that on our side, the SIP is up and registered. It doesn't seem to be registered. So\n\nChannel 1: So\n\nChannel 0: that's\n\nChannel 1: what\n\nChannel 0: an\n\nChannel 1: would\n\nChannel 0: issue.\n\nChannel 1: be missing on my end for that not to register? Do you know?\n\nChannel 0: I'm not sure because I haven't seen what that interface looks like. It's hard to tell how it's registering the SIP trunk credentials\n\nChannel 1: Yeah.\n\nChannel 0: unless you've sort of somehow entered in values into the wrong PowerShell controls commands. I'm I'm not sure. Is there a way you can check another working trunk and see username, passwords in in the sense if, you know, they're updated correctly.\n\nChannel 1: Potentially. I wouldn't really know how to do that, to be fair.\n\nChannel 0: Because it okay. Yeah. Because unless it had, like, a screenshot of what we're trying to put in, then it might be easier. But there's no way to do that? Because it's all PowerShell.\n\nChannel 1: Yeah. It's all about I I can screenshot PowerShell.\n\nChannel 0: I won't know anything about it. It's all\n\nChannel 1: Yeah.\n\nChannel 0: PowerShell and text based commands.\n\nChannel 1: If it's look. If\n\nChannel 0: Interesting.\n\nChannel 1: if you're on your end, everything's loaded up. I'll just keep playing around with it till I get it right. And then if there's something that maybe I need changed or if I end up, like, running a different platform, I'll just let you know or put in the IPs.\n\nChannel 0: Okay. Do you have micro SIM handy on your computer just by chance now?\n\nChannel 1: Microchip. Is that an app?\n\nChannel 0: Yeah. You can just download it.\n\nChannel 1: Is it\n\nChannel 0: Google.\n\nChannel 1: free?\n\nChannel 0: It's free.\n\nChannel 1: Yeah. Cool.\n\nChannel 0: It's what I use to test trunks.\n\nChannel 1: Yeah. Okay. Microsoft download. Microsoft store.\n\nChannel 0: Yep.\n\nChannel 1: Free\n\nChannel 0: Let's\n\nChannel 1: download\n\nChannel 0: get that\n\nChannel 1: for\n\nChannel 0: and\n\nChannel 1: Windows. There we\n\nChannel 0: work\n\nChannel 1: go.\n\nChannel 0: through this together just to make sure that\n\nChannel 1: Mhmm.\n\nChannel 0: the SIP is registered\n\nChannel 1: Just to\n\nChannel 0: and\n\nChannel 1: check\n\nChannel 0: configured\n\nChannel 1: that it's,\n\nChannel 0: on your end.\n\nChannel 1: yeah,\n\nChannel 0: Yeah.\n\nChannel 1: nice.\n\nChannel 0: It's gonna be a problem.\n\nChannel 1: Alright.\n\nChannel 0: Usually, it just comes down to configuring whatever platform you're on to get the SIP registered and working. So well, once you get past that, then it should be set and forget.\n\nChannel 1: Micros. Six. 18 marks. Is there another way to test it? Is there another way to test it?\n\nBecause it says it's 18 on the Microsoft Store.\n\nChannel 0: Sorry? It should be free.\n\nChannel 1: Pretrial maybe?\n\nChannel 0: One second. Let me go. Does it say donate? And then you just go maybe later? Okay.\n\nAnd then does it let you download? Okay. What if I just click download? And then I click on the executable. Or maybe\n\nChannel 1: I'll give\n\nChannel 0: the\n\nChannel 1: the\n\nChannel 0: lite version. Maybe the lite version.\n\nChannel 1: oh, yeah. I'll I'll give the free trial o'clock.\n\nChannel 0: Yeah. There's a lite version of that download. Alright. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Try\n\nChannel 1: It's\n\nChannel 0: the lite\n\nChannel 1: challenging\n\nChannel 0: version.\n\nChannel 1: now, man.\n\nChannel 0: Cool. Microsoft. Microsoft line.\n\nChannel 1: Do you mind if I give you, like, a callback, like, straight away? Give me maybe just a couple minutes. I've got a call coming through, though. I'm gonna take\n\nChannel 0: Yep. Okay. No\n\nChannel 1: thanks, man. I'll buzz you back. Bye.\n\nChannel 0: problem. Cool.","paragraphs":[{"sentences":[{"text":"Hey, Con.","start":0.39999998,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.32768723368644714}],"sentiment":"neutral","sentiment_score":0.32768723368644714,"channel":0,"num_words":2,"start":0.39999998,"end":1.9399999},{"sentences":[{"text":"Good day, mate.","start":2.32,"end":3.04,"sentiment":"positive","sentiment_score":0.5888235569000244},{"text":"How are you?","start":3.04,"end":3.86,"sentiment":"positive","sentiment_score":0.4162087043126424}],"sentiment":"positive","sentiment_score":0.5025161306063334,"channel":1,"num_words":6,"start":2.32,"end":3.86},{"sentences":[{"text":"Hey.","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":-0.013085761107504368},{"text":"Sorry.","start":4.48,"end":4.88,"sentiment":"neutral","sentiment_score":-0.11686456203460692},{"text":"One second.","start":4.88,"end":5.52,"sentiment":"neutral","sentiment_score":-0.11407532170414925},{"text":"Just getting a","start":5.52,"end":6.16,"sentiment":"neutral","sentiment_score":-0.20642910401026407}],"sentiment":"neutral","sentiment_score":-0.13962689694017172,"channel":0,"num_words":7,"start":4.08,"end":6.16},{"sentences":[{"text":"No.","start":6.08,"end":6.3999996,"sentiment":"neutral","sentiment_score":-0.22154183685779572}],"sentiment":"neutral","sentiment_score":-0.22154183685779572,"channel":1,"num_words":1,"start":6.08,"end":6.3999996},{"sentences":[{"text":"speaker","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":-0.20416563749313352}],"sentiment":"neutral","sentiment_score":-0.20416563749313352,"channel":0,"num_words":1,"start":6.16,"end":6.48},{"sentences":[{"text":"No.","start":6.3999996,"end":6.56,"sentiment":"neutral","sentiment_score":-0.18382100760936737}],"sentiment":"neutral","sentiment_score":-0.18382100760936737,"channel":1,"num_words":1,"start":6.3999996,"end":6.56},{"sentences":[{"text":"phone","start":6.48,"end":6.72,"sentiment":"neutral","sentiment_score":-0.1841440200805664}],"sentiment":"neutral","sentiment_score":-0.1841440200805664,"channel":0,"num_words":1,"start":6.48,"end":6.72},{"sentences":[{"text":"That's","start":6.56,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.1528933346271515}],"sentiment":"neutral","sentiment_score":-0.1528933346271515,"channel":1,"num_words":1,"start":6.56,"end":6.7999997},{"sentences":[{"text":"number.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":-0.14505571126937866}],"sentiment":"neutral","sentiment_score":-0.14505571126937866,"channel":0,"num_words":1,"start":6.72,"end":7.22},{"sentences":[{"text":"alright.","start":6.7999997,"end":7.04,"sentiment":"neutral","sentiment_score":-0.03210742399096489},{"text":"I just had to jump on a call, mate.","start":7.04,"end":8.4,"sentiment":"neutral","sentiment_score":-0.07818082802825504},{"text":"Sorry.","start":8.4,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.08847802877426147},{"text":"I can call you back","start":8.639999,"end":9.36,"sentiment":"neutral","sentiment_score":-0.023623138666152954}],"sentiment":"neutral","sentiment_score":-0.058895537396892905,"channel":1,"num_words":16,"start":6.7999997,"end":9.36},{"sentences":[{"text":"Oh,","start":9.2,"end":9.36,"sentiment":"neutral","sentiment_score":-0.015440566465258598}],"sentiment":"neutral","sentiment_score":-0.015440566465258598,"channel":0,"num_words":1,"start":9.2,"end":9.36},{"sentences":[{"text":"quicker.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":-0.0026701800525188446}],"sentiment":"neutral","sentiment_score":-0.0026701800525188446,"channel":1,"num_words":1,"start":9.36,"end":9.86},{"sentences":[{"text":"it's alright.","start":9.36,"end":10.099999,"sentiment":"neutral","sentiment_score":0.026935146190226078},{"text":"Yeah.","start":10.48,"end":10.719999,"sentiment":"neutral","sentiment_score":0.09817786514759064},{"text":"I'm free now.","start":10.719999,"end":11.36,"sentiment":"neutral","sentiment_score":0.13691825668017069},{"text":"You wanna try to troubleshoot this","start":11.36,"end":13.04,"sentiment":"neutral","sentiment_score":0.04439127258956432}],"sentiment":"neutral","sentiment_score":0.0690958802588284,"channel":0,"num_words":12,"start":9.36,"end":13.04},{"sentences":[{"text":"Yeah.","start":13.04,"end":13.44,"sentiment":"neutral","sentiment_score":0.20409797132015228}],"sentiment":"neutral","sentiment_score":0.20409797132015228,"channel":1,"num_words":1,"start":13.04,"end":13.44},{"sentences":[{"text":"together?","start":13.04,"end":13.54,"sentiment":"neutral","sentiment_score":0.0352538600564003}],"sentiment":"neutral","sentiment_score":0.0352538600564003,"channel":0,"num_words":1,"start":13.04,"end":13.54},{"sentences":[{"text":"Yeah.","start":13.44,"end":13.599999,"sentiment":"positive","sentiment_score":0.3353564143180847},{"text":"That'd be excellent, mate.","start":13.599999,"end":14.799999,"sentiment":"positive","sentiment_score":0.69756680727005},{"text":"Thank you.","start":14.799999,"end":15.54,"sentiment":"positive","sentiment_score":0.7111995220184326}],"sentiment":"positive","sentiment_score":0.64971752677645,"channel":1,"num_words":7,"start":13.44,"end":15.54},{"sentences":[{"text":"Sounds good.","start":16.215,"end":16.935,"sentiment":"positive","sentiment_score":0.48954322934150696},{"text":"Okay.","start":16.935,"end":17.435,"sentiment":"neutral","sentiment_score":0.14073055982589722},{"text":"Alright.","start":19.255,"end":19.735,"sentiment":"neutral","sentiment_score":0.09223603457212448},{"text":"Let me log in.","start":19.735,"end":21.595,"sentiment":"neutral","sentiment_score":0.049587576650083065}],"sentiment":"neutral","sentiment_score":0.17630041996017098,"channel":0,"num_words":8,"start":16.215,"end":21.595},{"sentences":[{"text":"Mhmm.","start":22.465,"end":22.965,"sentiment":"neutral","sentiment_score":0.028397824615240097}],"sentiment":"neutral","sentiment_score":0.028397824615240097,"channel":1,"num_words":1,"start":22.465,"end":22.965},{"sentences":[{"text":"Okay.","start":24.935,"end":25.435,"sentiment":"neutral","sentiment_score":0.04440170153975487},{"text":"Alright.","start":27.03,"end":27.35,"sentiment":"neutral","sentiment_score":0.0698406919836998},{"text":"I'm gonna just impersonate your login and see what you've done first of all.","start":27.35,"end":31.45,"sentiment":"neutral","sentiment_score":0.07306318224540778}],"sentiment":"neutral","sentiment_score":0.07107043405994773,"channel":0,"num_words":16,"start":24.935,"end":31.45},{"sentences":[{"text":"Mhmm.","start":31.11,"end":31.61,"sentiment":"neutral","sentiment_score":0.0312467310577631}],"sentiment":"neutral","sentiment_score":0.0312467310577631,"channel":1,"num_words":1,"start":31.11,"end":31.61},{"sentences":[{"text":"Okay.","start":33.11,"end":33.51,"sentiment":"neutral","sentiment_score":0.0450805239379406},{"text":"So first of all, I can see that there's two services you created, Bory Australia","start":33.51,"end":38.010002,"sentiment":"neutral","sentiment_score":0.05224683632453283}],"sentiment":"neutral","sentiment_score":0.05179894180037081,"channel":0,"num_words":16,"start":33.11,"end":38.010002},{"sentences":[{"text":"Yep.","start":38.71,"end":39.21,"sentiment":"neutral","sentiment_score":0.039144936949014664}],"sentiment":"neutral","sentiment_score":0.039144936949014664,"channel":1,"num_words":1,"start":38.71,"end":39.21},{"sentences":[{"text":"and TC SDR.","start":38.71,"end":41.05,"sentiment":"neutral","sentiment_score":0.03511878475546837},{"text":"Correct?","start":41.255,"end":41.755,"sentiment":"neutral","sentiment_score":0.03500144183635712}],"sentiment":"neutral","sentiment_score":0.035089449025690556,"channel":0,"num_words":4,"start":38.71,"end":41.755},{"sentences":[{"text":"Yeah.","start":41.91,"end":42.31,"sentiment":"neutral","sentiment_score":0.042373694479465485},{"text":"So we can show","start":42.31,"end":43.190002,"sentiment":"neutral","sentiment_score":0.03943705093115568}],"sentiment":"neutral","sentiment_score":0.04002437964081764,"channel":1,"num_words":5,"start":41.91,"end":43.190002},{"sentences":[{"text":"Oh,","start":43.015,"end":43.515,"sentiment":"neutral","sentiment_score":0.04002288728952408}],"sentiment":"neutral","sentiment_score":0.04002288728952408,"channel":0,"num_words":1,"start":43.015,"end":43.515},{"sentences":[{"text":"Bury Australia for 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that","start":610.24,"end":612.48,"sentiment":"neutral","sentiment_score":0.04950999515131116}],"sentiment":"neutral","sentiment_score":0.04950999515131116,"channel":0,"num_words":8,"start":610.24,"end":612.48},{"sentences":[{"text":"Mhmm.","start":612.275,"end":612.775,"sentiment":"neutral","sentiment_score":0.0418534129858017}],"sentiment":"neutral","sentiment_score":0.0418534129858017,"channel":1,"num_words":1,"start":612.275,"end":612.775},{"sentences":[{"text":"the SIP is registered","start":612.48,"end":613.44,"sentiment":"neutral","sentiment_score":0.0256216237321496}],"sentiment":"neutral","sentiment_score":0.0256216237321496,"channel":0,"num_words":4,"start":612.48,"end":613.44},{"sentences":[{"text":"Just 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minutes.","start":733.6449,"end":735.24493,"sentiment":"neutral","sentiment_score":-0.042003675763096125},{"text":"I've got a call coming through, though.","start":735.24493,"end":736.2049,"sentiment":"neutral","sentiment_score":-0.023285165429115295},{"text":"I'm gonna take","start":736.2049,"end":737.18494,"sentiment":"neutral","sentiment_score":0.014160756797840198}],"sentiment":"neutral","sentiment_score":-0.027174805523827672,"channel":1,"num_words":30,"start":730.915,"end":737.18494},{"sentences":[{"text":"Yep.","start":737.92,"end":738.16,"sentiment":"neutral","sentiment_score":0.02737321704626083},{"text":"Okay.","start":738.16,"end":738.6149,"sentiment":"neutral","sentiment_score":0.00556737557053566},{"text":"No","start":739.0949,"end":739.5949,"sentiment":"negative","sentiment_score":-0.4876815378665924}],"sentiment":"neutral","sentiment_score":-0.1515803150832653,"channel":0,"num_words":3,"start":737.92,"end":739.5949},{"sentences":[{"text":"thanks, 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They also discuss the complexity of the system and need proper credentials and password settings. The customer and agent explore the process of creating a new server and use a dashboard for tuning, as well as registering SIP trunks and the use of a free trial version of Microsoft's lite version of the server. They request a callback to discuss further."},"intents":{"segments":[{"text":"You wanna try to troubleshoot this together? Yeah. Yeah.","start_word":45,"end_word":53,"intents":[{"intent":"Troubleshoot","confidence_score":0.38538483}]},{"text":"Let's let's manage this and see what you've done. Mhmm.","start_word":148,"end_word":157,"intents":[{"intent":"Manage account","confidence_score":0.20526451}]},{"text":"So that's you've got access to that platform now? Yeah. Yeah.","start_word":214,"end_word":224,"intents":[{"intent":"Access platform","confidence_score":0.39602202}]},{"text":"But what you do is you probably want to convert the SIP URL to an IP address.","start_word":276,"end_word":292,"intents":[{"intent":"Convert ip address","confidence_score":0.030861935}]},{"text":"But what you do is you probably want to convert the SIP URL to an IP address. So if you Mhmm. ping it, it will resolve Yeah. an IP address, Yeah. which should be I've gotta do it on my side as well to confirm. Okay.","start_word":276,"end_word":321,"intents":[{"intent":"Register ip address","confidence_score":0.7301692}]},{"text":"So let's see if we can add that as a white listed trusted IP address on the Zappy side. Alright.","start_word":355,"end_word":374,"intents":[{"intent":"Add trusted ip address","confidence_score":0.4359643}]},{"text":"There's no white spaces in passwords or usernames. No. Not at all.","start_word":498,"end_word":509,"intents":[{"intent":"Fix black spaces","confidence_score":0.0006470584}]},{"text":"I'll run it through with the k again and see if that'll crack.","start_word":511,"end_word":523,"intents":[{"intent":"Make k connection","confidence_score":0.00006359878}]},{"text":"I mean, the other thing I could suggest if we're seeing a troubleshoot is give a third party, like, a softphone, like, maybe micro superphone to check the details in there and take it registered. Yeah.","start_word":525,"end_word":560,"intents":[{"intent":"Suggest troubleshooting","confidence_score":0.010577464}]},{"text":"I Yeah. think No I problem. might.","start_word":566,"end_word":572,"intents":[{"intent":"Confirm understanding","confidence_score":0.0049049743}]},{"text":"If it doesn't work if it doesn't work this way, I might try that because I've I've run the so I I, funnily enough, don't really have much clue what I'm doing, but I like to play around because it allows me to, like, figure out what Mhmm.","start_word":573,"end_word":620,"intents":[{"intent":"Express concern about software","confidence_score":0.000018400471}]},{"text":"But, yeah, for my API key. Let's keep Is this it away.","start_word":647,"end_word":658,"intents":[{"intent":"Discuss api key and api key","confidence_score":0.0005215083}]},{"text":"a is it a complex cloud phone system?","start_word":659,"end_word":666,"intents":[{"intent":"Describe phone system","confidence_score":0.0027240817}]},{"text":"I've pretty much Yep. built everything. The last thing that needs to be done is, like, there there just has to be an Australian number connected. So it was originally working with the US number, but the international Yep. calls are obviously expensive, and who wants to be called Yep. by US number?","start_word":707,"end_word":759,"intents":[{"intent":"Discuss yep call","confidence_score":0.0119255595}]},{"text":"Maybe I'd use Twilio or something similar, but it doesn't seem like that's trying to look up that that's the thing. Correct.","start_word":790,"end_word":811,"intents":[{"intent":"Discuss twilio use","confidence_score":0.0030104846}]},{"text":"screenshot of where you're putting in the details? Yes.","start_word":813,"end_word":821,"intents":[{"intent":"Provide screenshot","confidence_score":0.03858714}]},{"text":"I'm using I'm using PowerShell, Windows PowerShell, and Oh, then it runs okay.","start_word":823,"end_word":835,"intents":[{"intent":"Use powershell","confidence_score":0.0021656638}]},{"text":"through the it runs through API to, like, make adjustments on the back end.","start_word":835,"end_word":848,"intents":[{"intent":"Run through apis","confidence_score":0.22053567}]},{"text":"So that's what call records. don't I know.","start_word":908,"end_word":915,"intents":[{"intent":"Create call records","confidence_score":0.0036021287}]},{"text":"So the port here says it on on PowerShell, it's coming up as fifty sixty. Let me just check what channel is the port, sir. Yeah.","start_word":1032,"end_word":1057,"intents":[{"intent":"Check channel","confidence_score":0.2933267}]},{"text":"Maybe if I refresh this, Thank you.","start_word":1064,"end_word":1070,"intents":[{"intent":"Refresh port","confidence_score":0.04976948},{"intent":"Refresh port","confidence_score":0.10395996}]},{"text":"Well, first of all, we just gotta make sure that on our side, the SIP is up and registered. It doesn't seem to be registered. So So that's what an would issue. be missing on my end for that not to register? Do you know?","start_word":1205,"end_word":1249,"intents":[{"intent":"Fix sips logs","confidence_score":0.04902681}]},{"text":"Do you have micro SIM handy on your computer just by chance now? Microchip.","start_word":1441,"end_word":1454,"intents":[{"intent":"Request microchip installation","confidence_score":0.00082687504}]},{"text":"Is that an app? Yeah.","start_word":1455,"end_word":1459,"intents":[{"intent":"Ask for microchip download","confidence_score":0.000010929258}]},{"text":"You can just download it. Is it Google. free?","start_word":1460,"end_word":1468,"intents":[{"intent":"Ask for download","confidence_score":0.0027348222}]},{"text":"It's what I use to test trunks. Yeah. Okay. Microsoft download.","start_word":1473,"end_word":1483,"intents":[{"intent":"Test trunk setup","confidence_score":0.01123914},{"intent":"Suggest other ways to test trunks","confidence_score":0.000001277047}]},{"text":"the SIP is registered Just to and check configured that it's, on your end.","start_word":1508,"end_word":1521,"intents":[{"intent":"Check sip registration","confidence_score":0.004248731}]},{"text":"the SIP is registered Just to and check configured that it's, on your end. yeah, Yeah. nice.","start_word":1508,"end_word":1524,"intents":[{"intent":"Confirm sip registration","confidence_score":0.1170494}]},{"text":"Maybe the lite version. oh, yeah. I'll I'll give the free trial o'clock. Yeah. There's a lite version of that download. Alright. Yeah. Yeah. Try It's the lite challenging version. now, man. Cool.","start_word":1643,"end_word":1675,"intents":[{"intent":"Try lite version","confidence_score":0.0025057571}]},{"text":"I'll I'll give the free trial o'clock. Yeah.","start_word":1649,"end_word":1656,"intents":[{"intent":"Provide demo","confidence_score":0.0022192001},{"intent":"Ask for free trial","confidence_score":0.044331405}]}]},"sentiments":{"segments":[{"text":"Hey, Con.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.32768723368644714},{"text":"Good day, mate. How are you?","start_word":2,"end_word":7,"sentiment":"positive","sentiment_score":0.5210100412368774},{"text":"Hey. Sorry. One second. Just getting a No. speaker No. phone That's number. alright. I just had to jump on a call, mate. Sorry. I can call you Oh, back it's quicker. alright. Yeah. I'm free now. You wanna try to troubleshoot this together? Yeah.","start_word":8,"end_word":52,"sentiment":"neutral","sentiment_score":-0.033817507326602936},{"text":"Yeah. That'd be excellent, mate. Thank you. Sounds good.","start_word":53,"end_word":61,"sentiment":"positive","sentiment_score":0.6145318150520325},{"text":"Okay. Alright. Let me log in. Mhmm. Okay. Alright. I'm gonna just impersonate your login and see what you've done first of all. Mhmm. Okay. So first of all, I can see that there's two services you created, Bory Australia and Yep. TC SDR. Correct? Yeah. So we can show Oh, Bury Australia for now. I've okay. just been trying to work on the MTC SDR one. Alright. So sorry. Which one do you wanna work on there? The MTC SDR. Okay. Let's try that. Alright. Let's let's manage this and see what you've done. Mhmm. Alright. Let's start with basics. We've copied the URL correctly, the username, the password, all that sort of stuff done correctly? Yep. Okay. And you're putting it into let me just check your email. What did you send it to? So You've I've been got a I've been putting it into VAPI. Yeah. third party. Okay. So that's you've got access to that platform now? Yeah. Yeah. So I'm on that platform right now, man. Alright. Have you added out IP address and whitelisted it on that system? Is there an option to do that, first of all? Check. Added the oh, the as in, like, the the CPU URL, or is this something else? Yeah. That's right. But what you do is you probably want to convert the SIP URL to an IP address. So if you Mhmm. ping it, it will resolve Yeah. an IP address, Yeah. which should be I've gotta do it on my side as well to confirm. Okay. Alright. It should return 52Dot63Dot18Dot225. 52Dot63Dot18DotDot oh, what was Two the two last five. couple? Two two five for the last three digits. Two two two two five. Okay. That's 526318225. Mhmm. Okay. So let's see if we can add that as a white listed trusted IP address on the Zappy side. Alright. So you've got your IP addresses.","start_word":62,"end_word":380,"sentiment":"neutral","sentiment_score":0.04805046833210791},{"text":"I can see that they're in the whitelist, so that's good.","start_word":381,"end_word":391,"sentiment":"positive","sentiment_score":0.42901480197906494},{"text":"Mhmm. Yep. I guess Has let's it done try that to thing register. where where you're where it said that it might you you thought maybe that it hit the blocked me because I put in the request Yeah. too many times? Yeah. But we've checked the check IP address, and it's Okay.","start_word":392,"end_word":444,"sentiment":"neutral","sentiment_score":-0.00455811619758606},{"text":"it's Cool.","start_word":445,"end_word":446,"sentiment":"positive","sentiment_score":0.3462895452976227},{"text":"a return that it's not blocked. Right? And also, Mhmm. why listed it there? Okay. Alright. Cool. Yeah. So let me get PowerShell up and give this a crack. Right? May I give it a crack? No. No. Yeah. 526318225. Right? Yeah. 50 Yeah. 2 Cool. 631-8225. Okay. Yeah. Should connect. There's no white spaces in passwords or usernames. No. Not at all. Okay. I'll run it through with the k again and see if that'll crack. I mean, the other thing I could suggest if we're seeing a troubleshoot is give a third party, like, a softphone, like, maybe micro superphone to check the details in there and take it registered. Yeah. And see if it works. Yeah. I Yeah. think No I problem. might. If it doesn't work if it doesn't work this way, I might try that because I've I've run the so I I, funnily enough, don't really have much clue what I'm doing, but I like to play around because it allows me to, like, figure out what Mhmm. all these techie people do. So I've just been having, like, an LLM, like, run me through it, and everything's Yeah. come back correct so far. But, yeah, for my API key. Let's keep Is this it away. a is it a complex cloud phone system? No. So all of these is I'm I'm building a I'm building an AOSCR. So what I essentially wanted to do is I wanted to to call leads using a script. I want to call leads off an Excel sheet. I've pretty much Yep. built everything. The last thing that needs to be done is, like, there there just has to be an Australian number connected. So it was originally working with the US number, but the international Yep. calls are obviously expensive, and who wants to be called Yep. by US number? Mhmm. Yep. So swapping into I'm this because I was trying to figure out if it was an issue, like, maybe with the permissions on your last platform or something. Maybe I'd use Twilio or something similar, but it doesn't seem like that's trying to look up that that's the thing. Correct. Yeah. screenshot of where you're putting in the details? Yes. I'm using I'm using PowerShell, Windows PowerShell, and Oh, then it runs okay. through the it runs through API to, like, make adjustments on the back end. Oh, so there's no GUI that you can play with to set things up? There's no what? Sorry? And there's no GUI GUI? I So there's a there like, VAPI has their own, like, their own platform, but because it's also, like, running stuff off GitHub and render, I think it's just easier to do it through the APIs. So that's what call records. don't I know. don't I don't know, mate. I don't know.","start_word":447,"end_word":923,"sentiment":"neutral","sentiment_score":-0.002540468431587489},{"text":"It's a bit complex now.","start_word":924,"end_word":928,"sentiment":"negative","sentiment_score":-0.3493742048740387},{"text":"Yeah. It seems like it's I just I just give it screenshots of everything, and then it goes, oh, make sure you redact the information or whatever. It's quite funny. Okay. But We just yeah. wanna make sure we're entering, like, the right values in the right fields and stuff like that. You know? Yeah. So the values are correct, and it's coming back saying that so, like, outbound's enabled. True. It's got the authenticated username. The password's been put in correctly. The oh, hang on. Maybe the port's incorrect. Hang on. Mhmm. The port. Okay. That's important. What should the port be? So the port here says it on on PowerShell, it's coming up as fifty sixty. Let me just check what channel is the port, sir. Yeah. So it's set at fifty sixty. Maybe if I refresh this, Thank you. it'll see if it's active.","start_word":929,"end_word":1075,"sentiment":"neutral","sentiment_score":0.06221861392259598},{"text":"No. It still says offline. Fuck's sake. Strange.","start_word":1076,"end_word":1083,"sentiment":"negative","sentiment_score":-0.4720899760723114},{"text":"SIP still says offline. This was the last thing. I mean, the last time you configured a provider to get credentials, username, and password, you go through the same process, and it just works straight away? I don't usually do this, but this is not Oh, okay. this is not usually my wheelhouse at all. This is just me watching a couple YouTube videos and and kind of, like, taking up Oh, some fair. of my time to see if it works. So Yeah. I get you. but if you got it to the trusted list, I've sent the IPs to the carrier. Zappy's Yep. credentials are also coming back as true, but the test call just doesn't seem to work. Well, first of all, we just gotta make sure that on our side, the SIP is up and registered. It doesn't seem to be registered. So So that's what an would issue. be missing on my end for that not to register? Do you know?","start_word":1084,"end_word":1249,"sentiment":"neutral","sentiment_score":-0.05845740704561572},{"text":"I'm not sure because I haven't seen what that interface looks like.","start_word":1250,"end_word":1261,"sentiment":"negative","sentiment_score":-0.3376876413822174},{"text":"It's hard to tell how it's registering the SIP trunk credentials Yeah. unless you've sort of somehow entered in values into the wrong PowerShell controls commands. I'm I'm not sure. Is there a way you can check another working trunk and see username, passwords in in the sense if, you know, they're updated correctly. Potentially. I wouldn't really know how to do that, to be fair. Because it okay. Yeah. Because unless it had, like, a screenshot of what we're trying to put in, then it might be easier. But there's no way to do that? Because it's all PowerShell. Yeah. It's all about I I can screenshot PowerShell. I won't know anything about it. It's all Yeah. PowerShell and text based commands. If it's look. If Interesting. if you're on your end, everything's loaded up. I'll just keep playing around with it till I get it right. And then if there's something that maybe I need changed or if I end up, like, running a different platform, I'll just let you know or put in the IPs. Okay. Do you have micro SIM handy on your computer just by chance now? Microchip. Is that an app? Yeah. You can just download it. Is it Google. free? It's free. Yeah.","start_word":1262,"end_word":1471,"sentiment":"neutral","sentiment_score":-0.0765943670822751},{"text":"Cool.","start_word":1472,"end_word":1472,"sentiment":"positive","sentiment_score":0.4292692244052887},{"text":"It's what I use to test trunks. Yeah. Okay. Microsoft download. Microsoft store. Yep. Free Let's download get that for and Windows. There we work go. through this together just to make sure that Mhmm. the SIP is registered Just to and check configured that it's, on your end. yeah, Yeah. nice. It's gonna be a problem. Alright. Usually, it just comes down to configuring whatever platform you're on to get the SIP registered and working. So well, once you get past that, then it should be set and forget. Micros. Six. 18 marks. Is there another way to test it? Is there another way to test it? Because it says it's 18 on the Microsoft Store. Sorry? It should be free. Pretrial maybe? One second. Let me go. Does it say donate? And then you just go maybe later? Okay. And then does it let you download? Okay. What if I just click download? And then I click on the executable. Or maybe I'll give the the lite version. Maybe the lite version. oh, yeah. I'll I'll give the free trial o'clock. Yeah. There's a lite version of that download. Alright. Yeah. Yeah. Try It's the lite challenging version. now, man. Cool. Microsoft. Microsoft line. Do you mind if I give you, like, a callback, like, straight away? Give me maybe just a couple minutes. I've got a call coming through, though. I'm gonna take Yep. Okay. No thanks, man. I'll buzz you back. Bye. problem.","start_word":1473,"end_word":1719,"sentiment":"neutral","sentiment_score":0.02217629245719929},{"text":"Cool.","start_word":1720,"end_word":1720,"sentiment":"positive","sentiment_score":0.3826128244400024}],"average":{"sentiment":"neutral","sentiment_score":0.006341395827959169}}}}